American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Ronald Sanders Arlington, TX

Always helpful and able to connect us with the right source for our situation. American Home Shield is the best!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ronald,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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Verified Customer

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Penni Miller Topeka, KS

There fee for service is a little high and there hidden what they dont pay for when the service parson gets here is frustreting

5 years ago

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Verified Customer

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John Rocklin, CA

Customer service is a joke as customer. Service representatives are located in their home in the Philippines and no matter what your question is they read from a prepared script. This firm is a big rip off.

5 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience and would be glad to speak with you.

May. 18th, 2021

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Verified Customer

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Laura Foster Hickory, NC

Whenever I placed a claim, it was handled immediately. 24 hours has been the longest time I've ever waited.

5 years ago

Reply from American Home Shield

Hi Laura,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 27th, 2021

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Verified Customer

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Gloria Nelson Columbus, GA

They do not use top quality vendors. They take advantage of Senior Citizens and make them pay for most of the repairs. Customer service reps give people the run around and speak broken English.

5 years ago

Reply from American Home Shield

Hi Gloria,
I am sorry to hear about your most recent service experience and the non covered cost. I would be glad to speak with you to assist with a resolution.

Jun. 2nd, 2021

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Verified Customer

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Stacey Johnson Alpharetta, GA

Fast, quality service. The technician repaired the issue on the spot. On time and very professional.

5 years ago

Reply from American Home Shield

Hi Stacey,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2021

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Verified Customer

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Rowland Webb Fredericksburg, VA

AHS stood by their committment to contact me within 24 hrs, diagnosis and resolution was very timely and professional.

5 years ago

Reply from American Home Shield

Hi Rowland,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2021

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Verified Customer

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Brian Shawnee Mission, KS

I called to get fixed and they said its covered. I get a phone call from contract company it is not covered. I called AHS 3 times and 2 out of 3 said it was from Puerto Rico. The operators do not know how to do customer service when I called 2 out of 3 times saying it is covered and one was trying to make another work order.

5 years ago

Reply from American Home Shield

Hi Brian,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Frank Oceanside, CA

Respond to claims quickly and technicians they send are very polite, professional & quick to resolve the problem.

5 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Shawn Caziarc Casa Grande, AZ

My issue still hasn't been fixed after 3 visits .. they are not tightening the screws properly on the tank and its constantly leaking or they over tightening the screws and put a minor crack in my tank which means you are paying for a whole new toilet ..

5 years ago

Reply from American Home Shield

Hi Shawn,

I would like to thank you for bringing this ongoing issue to our attention. I owuld be glad to speak with you to reach a resolution for the toilet service request.

Jun. 1st, 2021

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Verified Customer

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Duane & Marsha Beers Green Bay, WI

I've always been there for us the right person for the right job always shows up and we're very happy every time.

5 years ago

Reply from American Home Shield

Thank you, Duane and Marsha, for such positive feedback. We are always glad to hear when our members have positive experiences. We will strive to provide you with exceptional future service as well.

May. 28th, 2021

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Verified Customer

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Roderick Sanders Sun City Center, FL

24 hour response time and quality of service. Also the coverage for the money invested is really a great investment.

5 years ago

Reply from American Home Shield

Hi Roderick,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 26th, 2021

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Verified Customer

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Dawn M Helmick Iowa City, IA

Had a bad experience with a washing machine a few years ago, where I was without a washing machine for 6 weeks due to ineptness of technician.

5 years ago

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Verified Customer

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Deb Bridgeton, MO

I've been satisfied with everything except it would be helpful if they would be able to offer general contractors for their customers.

5 years ago

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Verified Customer

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Neda Barnes Claremont, CA

Most Companies that they choose have been excellent for me. If not they will note and send someone else.

5 years ago

Reply from American Home Shield

Hi Neda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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Safia Rahman Windsor, CT

Everything was completed without a hassle. Everything was done online and no problems encountered with service.

5 years ago

Reply from American Home Shield

Safia, we are very pleased to hear you received exceptional service promptly and without hassle. We value your opinion and feedback. Thank you for taking time to let us know how we are doing.

May. 28th, 2021

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Verified Customer

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Lloyd Cole Fuquay-Varina, NC

Great and timely service. Ease of having a repair accomplished. Minimum downtime of appliance out of service.

5 years ago

Reply from American Home Shield

Hi Lloyd,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Robert Mugford Scottsdale, AZ

You people have the worst vendors imaginable; we were without a refrigerator for 2 weeks just recently! You never replace anything, just send incompetents to try to repair the item. We are dropping your rip-off company in August.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for bringing the delay to our attention. I owuld be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Bob Skelton Cumming, GA

They do what they say they will do, and you get the feeling that they have your better interest at heart.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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Linda Martin Elizabethtown, KY

I’ve been with Home Shield for a few years and I really like them. They always fix what ever is broke in my home.

5 years ago

Reply from American Home Shield

Hi Linda,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 5th, 2021

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Verified Customer

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Barbara Alfred Cedar Park, TX

The company - A US Air was sent to my home to do my AC work. Very unprofessional and I think they actually broke my compressor. The AHS rep that I spoke with didn’t really seem to care about their sub-par work of the fact that they left exposed wires and a hole in my sheet rock!

5 years ago

Reply from American Home Shield

Hi Barbara,
I hate to hear about the contractors that you experienced to have the AC system repaired. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Verified Customer

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Mary Garner Flower Mound, TX

We have used them for over 20 years. It makes it easier to have one company to call to get help then have to find one.

5 years ago

Reply from American Home Shield

Hi Mary,
Your patronage of 20 years is more than appreciated. We hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Paul Knoebel Bothell, WA

The only negative is I scheduled a furnace tune up twice and no contractor could be found, and I live in the Seattle area.

5 years ago

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Verified Customer

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Ann Gutierrez San Antonio, TX

Great quick service and coverage. They are very professional and I feel I really get value for my dollar

5 years ago

Reply from American Home Shield

Hi Ann,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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Philip Murphy Tucson, AZ

Took care of everything filed a claim on Sunday afternoon. Our dryer was fixed an running again in 20 hours.

5 years ago

Reply from American Home Shield

Hi Philip,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2021

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Verified Customer

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Sue Docherty Piscataway, NJ

Was with AHS for years and then switched to a less expensive company. Disastrous--ending up costing me $6,000.

5 years ago

Reply from American Home Shield

Hi Sue,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2021

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Verified Customer

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Dennis Bliven Arlington, TX

They have the wrong name on my contract and after 3 attempts they still have not corrected it. Each time I call they tell me someone will call or email me. No response yet.

5 years ago

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Verified Customer

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Brenda Easterling Modesto, CA

The work was sufficient but I feel for the amount of money I pay monthly, then to be charged another $125+ to clean a screen that took less than 10 minutes to fix and didn't check anything about the clanging noise the machine making.

5 years ago

Reply from American Home Shield

Hi Barbara,
I hate to hear about the contractors that you experienced to have the noise repaired. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Verified Customer

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Lucia Patino Ceres, CA

The response was quickly and no hassles. It's worth having an insurance company that will back you up when needed.

5 years ago

Reply from American Home Shield

Hi Lucia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2021

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Verified Customer

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Marion Brady-Hamilton Las Vegas, NV

AHS has been great! Anytime that there was a problem, they were out to fix it within the next day or two.

5 years ago

Reply from American Home Shield

Hi Marion,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

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Verified Customer

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Kathy Kasparek Marble Falls, TX

They respond quickly and efficiently by getting service technician to the home within a couple of days.

5 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Francois Burman Durham, NC

Easy to deal with requests for help and responsive when it comes to call-outs. No issues with payments either.

5 years ago

Reply from American Home Shield

Hi Francois,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Verified Customer

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Annette Johnson Burlington, KY

Because they do what they say they will do. If they can't fix it they will replace it with no questions asked.

5 years ago

Reply from American Home Shield

Hi Annette,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2021

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Verified Customer

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N Emamjomeh Altadena, CA

I had an issue. The issue was not resolved. I reached out to them. They promised to look into the problem and get back to me. 10 days later, no contact and I still have the issue lingering.

5 years ago

Reply from American Home Shield

Hi N Emamjomeh,
Thank you for bringing the issues about the delay to our attention. I would be glad to speak with you to reach a resolution.

May. 13th, 2021

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Verified Customer

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Jason Wyles Wenatchee, WA

We have American Home Shield coverage on both our properties. Don't own without it! Highly recommend!

5 years ago

Reply from American Home Shield

Hi Jason,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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Satisfied customer HP3 Clinton, MD

I was satisfied with the service I received everyone was professional so I would recommend to a friend.

5 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Heather Venassa Garcia Meadville, PA

The company has friendly coustmer service... They treat their costumers great & do great installation on their services they provide...

5 years ago

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Verified Customer

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Stella Montoya Montclair, CA

American Home Shield has provided opportunites to have my appliances serviced to prolong their life.

5 years ago

Reply from American Home Shield

Hi Stella,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 5th, 2021

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Verified Customer

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Sharon M. Honolulu, HI

With one exception, poor quality contractors. They did not cover the cost of installing a new pressure reduction valve, which resolve running and loud toilets, because the PRV is located outside the house. They also renewed my contract without my consent. This was fraudulent because I never agreed to an auto renew option.

5 years ago

Reply from American Home Shield

Hi Sharon,
I hate to hear about your most recent experience with the technician and the unresolved toilet repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Anthony Boots Concord, CA

Since I have been with your company for a little over 2 years, I have had no problems. It has been great.

5 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for your feedback! We appreciate your AHS patronage and hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Juanita Gipaya Banta, CA

The staff have a difficult job. They were so supportive with a difficult vendor in a stressful situation.

5 years ago

Reply from American Home Shield

Hi Juanita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Robert W. Snow Clinton, MI

good company they advertize fixing things and they do, they just did'nt balance the washer before they leftft

5 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

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Verified Customer

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Margo Gaskins Washington, DC

The customer service is horrible, I have been waiting since January to have my microwave repaired. They have the vendor GE working with them and their COMMUNICATION is worse than American Home Shield. I will no longer recommend them to family or friends as I have in the past.

5 years ago

Reply from American Home Shield

Hi Margo,
I hate to hear about your most recent issues with AHS to have the microwave repaired through GE. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Sandra Round Rock, TX

They send reliable contractors that get the job done. Was pleased with the contractor, he was prompt and efficient.

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Terry Rankin Cumming, GA

Have had 4 AC and a ice maker go out. All were fixed and a check was given to replace the ice maker.

5 years ago

Reply from American Home Shield

Hi Terry,
thank you so much for taking the time to provide feedback about the AC and ice maker repairs. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 24th, 2021

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Verified Customer

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Senior Wilmington, NC

Ease of requesting service, timely, good contractors. Only negative is price increases is making it too costly for seniors.

5 years ago

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Verified Customer

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Jay Thornton, CO

Not all their contractors have been great but to AHS credit if you don't like one they will reasign and note your preference in your file.

5 years ago

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Verified Customer

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Faris Aurora, CO

Fast response and scheduling. It took only 6 hours from scheduling to completed repair for my furnace.

5 years ago

Reply from American Home Shield

Hi Faris,
We appreciate your feedback about the quick repsonse of our technicians and the repairs that were completed on the furnace. We hope you continue to enjoy AHS and the service provided.

Apr. 24th, 2021

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Verified Customer

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Veronica Boston Amarillo, TX

They have always taken care of us. They listen to our needs and have always been friendly and helpful.

5 years ago

Reply from American Home Shield

Hi Veronica,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

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Verified Customer

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Meghan Linesville, PA

been very helpful so far! the response time has been great, and the customer service is always friendly

5 years ago

Reply from American Home Shield

Hi Meghan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

American Home Shield Reviews