American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Stella Montoya Montclair, CA

American Home Shield has provided opportunites to have my appliances serviced to prolong their life.

5 years ago

Reply from American Home Shield

Hi Stella,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 5th, 2021

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Verified Customer

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Anthony Boots Concord, CA

Since I have been with your company for a little over 2 years, I have had no problems. It has been great.

5 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for your feedback! We appreciate your AHS patronage and hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Satisfied customer HP3 Clinton, MD

I was satisfied with the service I received everyone was professional so I would recommend to a friend.

5 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Sharon M. Honolulu, HI

With one exception, poor quality contractors. They did not cover the cost of installing a new pressure reduction valve, which resolve running and loud toilets, because the PRV is located outside the house. They also renewed my contract without my consent. This was fraudulent because I never agreed to an auto renew option.

5 years ago

Reply from American Home Shield

Hi Sharon,
I hate to hear about your most recent experience with the technician and the unresolved toilet repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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N Emamjomeh Altadena, CA

I had an issue. The issue was not resolved. I reached out to them. They promised to look into the problem and get back to me. 10 days later, no contact and I still have the issue lingering.

5 years ago

Reply from American Home Shield

Hi N Emamjomeh,
Thank you for bringing the issues about the delay to our attention. I would be glad to speak with you to reach a resolution.

May. 13th, 2021

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Verified Customer

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Jason Wyles Wenatchee, WA

We have American Home Shield coverage on both our properties. Don't own without it! Highly recommend!

5 years ago

Reply from American Home Shield

Hi Jason,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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Annette Johnson Burlington, KY

Because they do what they say they will do. If they can't fix it they will replace it with no questions asked.

5 years ago

Reply from American Home Shield

Hi Annette,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2021

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Verified Customer

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Heather Venassa Garcia Meadville, PA

The company has friendly coustmer service... They treat their costumers great & do great installation on their services they provide...

5 years ago

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Verified Customer

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Robert W. Snow Clinton, MI

good company they advertize fixing things and they do, they just did'nt balance the washer before they leftft

5 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

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Verified Customer

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Margo Gaskins Washington, DC

The customer service is horrible, I have been waiting since January to have my microwave repaired. They have the vendor GE working with them and their COMMUNICATION is worse than American Home Shield. I will no longer recommend them to family or friends as I have in the past.

5 years ago

Reply from American Home Shield

Hi Margo,
I hate to hear about your most recent issues with AHS to have the microwave repaired through GE. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Juanita Gipaya Banta, CA

The staff have a difficult job. They were so supportive with a difficult vendor in a stressful situation.

5 years ago

Reply from American Home Shield

Hi Juanita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Senior Wilmington, NC

Ease of requesting service, timely, good contractors. Only negative is price increases is making it too costly for seniors.

5 years ago

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Verified Customer

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Sandra Round Rock, TX

They send reliable contractors that get the job done. Was pleased with the contractor, he was prompt and efficient.

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Terry Rankin Cumming, GA

Have had 4 AC and a ice maker go out. All were fixed and a check was given to replace the ice maker.

5 years ago

Reply from American Home Shield

Hi Terry,
thank you so much for taking the time to provide feedback about the AC and ice maker repairs. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 24th, 2021

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Verified Customer

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Jay Thornton, CO

Not all their contractors have been great but to AHS credit if you don't like one they will reasign and note your preference in your file.

5 years ago

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Verified Customer

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Faris Aurora, CO

Fast response and scheduling. It took only 6 hours from scheduling to completed repair for my furnace.

5 years ago

Reply from American Home Shield

Hi Faris,
We appreciate your feedback about the quick repsonse of our technicians and the repairs that were completed on the furnace. We hope you continue to enjoy AHS and the service provided.

Apr. 24th, 2021

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Verified Customer

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Veronica Boston Amarillo, TX

They have always taken care of us. They listen to our needs and have always been friendly and helpful.

5 years ago

Reply from American Home Shield

Hi Veronica,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

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Verified Customer

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Meghan Linesville, PA

been very helpful so far! the response time has been great, and the customer service is always friendly

5 years ago

Reply from American Home Shield

Hi Meghan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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Blake Talley Waxhaw, NC

I haven't had any problems with them. They are quick to respond and/or resolve any issue I may have.

5 years ago

Reply from American Home Shield

Hi Blake,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Nicole Kilgore Lawton, OK

I have not had a bad experience. American Home Shield has provided security and assurance where I didn't have it before.

5 years ago

Reply from American Home Shield

Hi Nicole,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 23rd, 2021

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Verified Customer

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Anonymous San Marcos, TX

It is voluntary insurance, essentially. The policies only cover certain situations. I have used them in the past, but currently do not have a policy with them.

5 years ago

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Verified Customer

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Frances Shaffer-Gunn Wildomar, CA

1) Do not replace appliances with equivalent brands but use off brands; 2) refused to re-warranty my whirlpool bathtub after it was repaired by an unlicensed handyman, even though no one else would repair it

5 years ago

Reply from American Home Shield

Hi Frances,
I hate to hear about your most recent experience to have the dishwasher repaired. I would be glad to speak with you to get the issues resolved.

Apr. 23rd, 2021

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Verified Customer

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Surajit Frisco, TX

Good Service and have well connected with local agent to make the work done effectively and in timely manner,

5 years ago

Reply from American Home Shield

Hi Surajit,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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James Irick Harker Heights, TX

Instead of fixing problems they just put a band aid on it. I have had my air conditioning looked at every year for about 6 to 7 years and all they do fix the problem for the moment not for the long term.

5 years ago

Reply from American Home Shield

Hi James,
Thank you for bringing the ongoing AC issues to American Home Shields attention. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Karen Dunn Saratoga, CA

Excellent Service Vendors with quick response and high quality results. Alex, from BJ Appliance is the best!

5 years ago

Reply from American Home Shield

Good afternoon Karen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Ann Plaier Metairie, LA

They were prompt in responding to my crisis and the contractor they sent out was competent and timely.

5 years ago

Reply from American Home Shield

Hi Ann,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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David Keyser Killeen, TX

Very helpful excellent service recommend it to anyone who wants a very good warranty program anyone

5 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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Carol N Applegarth and Richard E Applegarth Hollywood, MD

Because you said you cover sump pumps but have a clause that won't cover it you need to send a full explanation for every it you cover and why you wont cover italso you set up another contractor to come to the house and there has been no response

5 years ago

Reply from American Home Shield

Hi Carol,
I hate to hear about the sump pump work order that you experienced issues with. I would be glad to speak with you at your convenience.

Apr. 28th, 2021

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Verified Customer

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Renee Farmar Saint Louis, MO

Prompt response coupled with good advice. Problem was resolved by 📞 by the appropriate professional.

5 years ago

Reply from American Home Shield

Hi Renee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Ron Gruchow Greenwood, IN

The last 2 calls have been handled well. One call for urgent service caused me to seek help elsewhere

5 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Fred Simmons Upper Marlboro, MD

American Home Shied does not allow the customer to make a complaint and recieve an adequate response.When the original request is question they advise the customer the will review the recording and they never get back to prompting their answer to be you have to put another order and pay another $100

5 years ago

Reply from American Home Shield

Hi Fred,
Thank you for bringing your most recent AHS experience to our attention. I owuld be glad to speak with you to reach a resolution.

Apr. 30th, 2021

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Verified Customer

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Tim Newbury Park, CA

Because in most cases the time between making the repair request and the repair getting completed is not treated as a priority.

5 years ago

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Verified Customer

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Arlen H. Covington, LA

They have been very good at handling any claims I have had, I feel they could communicate better by keeping the home owner better informed of your options

5 years ago

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Verified Customer

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Teresa Street Gallatin, TN

They are good and coverage is awesome! The contractors that are sent out are on time and very thorough!

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 9th, 2021

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Verified Customer

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Michael Pensacola, FL

Service, professionalism, value for the money and excellent claim handling. Very good claim follow up

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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Verified Customer

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J. Dalrymple Lake Havasu City, AZ

Have never had any issues since we've been with AHS for over 25 years! It's the security that gives us peace of mind.

5 years ago

Reply from American Home Shield

Thanks for your loyalty.

Apr. 8th, 2021

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Verified Customer

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Barbara Haffer Saint Louis, MO

So far we have used them 4 times and had positive results. A little pricey though for 75 dollars a month.

5 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far.

Apr. 8th, 2021

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Verified Customer

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Ricky Elm City, NC

I've had 3 claims in my new house, and I have not had any problems getting those fulfilled in a timely manner!

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 9th, 2021

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Verified Customer

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Sode Sun City Center, FL

They are prompt to answer all requests and ever faster in dispatching someone to take care of issue.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you.

Apr. 9th, 2021

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Verified Customer

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B. R. Seattle, WA

First attempt to schedule a service, and it's been 5 weeks, 6 phone calls with them + 3 calls with contractors. Still not fixed. Reps have no ability to resolve anything, and they're always punting to the "authorization department" that never gets back to me.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 9th, 2021

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Verified Customer

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Jana Clare San Antonio, TX

They’re always prompt and helpful. When I have called I never have to wait long to speak to someone, and my questions never go unanswered.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Verified Customer

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Claudia and Leigh Bonner The Colony, TX

I've been asking for a refund for nearly 4 months. I have called many times and everytime they ASSURE me they will refund the $100 Charge that was a mistake and they air conditioning people they send out are liars and don't keep the correct notes regarding visites.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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Raj Shah Plano, TX

Service taken care in 1 or 2 days . Good customer service and have good companies participating with them.

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Apr. 9th, 2021

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Verified Customer

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L O Rockledge, FL

They cover what they say they will. Process can be a little tedious but if you do your part they will do theirs.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Verified Customer

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Peggy Brasington Prescott, AZ

They contract with plumber whi is just looking to add charges, not covered by AHS. Plumber called a failing original 18 year old toilet flapper as having abnormal wear and tear because it was hardening. How long is a rubber flapper supposed to last...30 years!!!

5 years ago

Reply from American Home Shield

Hi Peggy,
I hate to hear about your most recent AHS experience to have the plumbing and toilet repaired. I would be glad to speak with you to get the issues resolved.

Apr. 14th, 2021

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Verified Customer

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James Day Sheffield, AL

This company always responds rapidly. The service companies that responded were timely and professional

5 years ago

Reply from American Home Shield

Hi James,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 9th, 2021

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Verified Customer

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Karen Howard Goodyear, AZ

Great referrals for prompt service . They have provided great contractors for my dryer, microwave, and refrigerator.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Apr. 13th, 2021

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Verified Customer

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MIngo Tavarez Fayetteville, NC

The best response I ever have! I called the 1800 number and the next day I had a technician working on the case.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 13th, 2021

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Verified Customer

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Robert Turner Trabuco Canyon, CA

Terrible follow-through. I am still waiting on a service since January. If it is not done by next week, I am going to call in another plumber and take you to court to recover all of my money. And them let all of my neighbors know what has happened.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for notifying us of the delay in service since January. I would be glad to speak with you to get the issues resolved.

Apr. 13th, 2021

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Verified Customer

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Christine Oliver/Patrick Farish Folsom, CA

Each time we have needed help, the response has been great. The work on our stove and pool filter was superb.

5 years ago

Reply from American Home Shield

Hi Christine,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 13th, 2021

American Home Shield Reviews