American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Nicole Kilgore Lawton, OK

I have not had a bad experience. American Home Shield has provided security and assurance where I didn't have it before.

3 years ago

Reply from American Home Shield

Hi Nicole,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 23rd, 2021

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Verified Customer

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Anonymous San Marcos, TX

It is voluntary insurance, essentially. The policies only cover certain situations. I have used them in the past, but currently do not have a policy with them.

3 years ago

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Verified Customer

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Frances Shaffer-Gunn Wildomar, CA

1) Do not replace appliances with equivalent brands but use off brands; 2) refused to re-warranty my whirlpool bathtub after it was repaired by an unlicensed handyman, even though no one else would repair it

3 years ago

Reply from American Home Shield

Hi Frances,
I hate to hear about your most recent experience to have the dishwasher repaired. I would be glad to speak with you to get the issues resolved.

Apr. 23rd, 2021

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Verified Customer

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Surajit Frisco, TX

Good Service and have well connected with local agent to make the work done effectively and in timely manner,

3 years ago

Reply from American Home Shield

Hi Surajit,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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James Irick Harker Heights, TX

Instead of fixing problems they just put a band aid on it. I have had my air conditioning looked at every year for about 6 to 7 years and all they do fix the problem for the moment not for the long term.

3 years ago

Reply from American Home Shield

Hi James,
Thank you for bringing the ongoing AC issues to American Home Shields attention. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Karen Dunn Saratoga, CA

Excellent Service Vendors with quick response and high quality results. Alex, from BJ Appliance is the best!

3 years ago

Reply from American Home Shield

Good afternoon Karen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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David Keyser Killeen, TX

Very helpful excellent service recommend it to anyone who wants a very good warranty program anyone

3 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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Ann Plaier Metairie, LA

They were prompt in responding to my crisis and the contractor they sent out was competent and timely.

3 years ago

Reply from American Home Shield

Hi Ann,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Renee Farmar Saint Louis, MO

Prompt response coupled with good advice. Problem was resolved by 📞 by the appropriate professional.

3 years ago

Reply from American Home Shield

Hi Renee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Carol N Applegarth and Richard E Applegarth Hollywood, MD

Because you said you cover sump pumps but have a clause that won't cover it you need to send a full explanation for every it you cover and why you wont cover italso you set up another contractor to come to the house and there has been no response

3 years ago

Reply from American Home Shield

Hi Carol,
I hate to hear about the sump pump work order that you experienced issues with. I would be glad to speak with you at your convenience.

Apr. 28th, 2021

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Verified Customer

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Ron Gruchow Greenwood, IN

The last 2 calls have been handled well. One call for urgent service caused me to seek help elsewhere

3 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Fred Simmons Upper Marlboro, MD

American Home Shied does not allow the customer to make a complaint and recieve an adequate response.When the original request is question they advise the customer the will review the recording and they never get back to prompting their answer to be you have to put another order and pay another $100

3 years ago

Reply from American Home Shield

Hi Fred,
Thank you for bringing your most recent AHS experience to our attention. I owuld be glad to speak with you to reach a resolution.

Apr. 30th, 2021

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Verified Customer

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Arlen H. Covington, LA

They have been very good at handling any claims I have had, I feel they could communicate better by keeping the home owner better informed of your options

3 years ago

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Verified Customer

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Tim Newbury Park, CA

Because in most cases the time between making the repair request and the repair getting completed is not treated as a priority.

3 years ago

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Verified Customer

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J. Dalrymple Lake Havasu City, AZ

Have never had any issues since we've been with AHS for over 25 years! It's the security that gives us peace of mind.

3 years ago

Reply from American Home Shield

Thanks for your loyalty.

Apr. 8th, 2021

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Verified Customer

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Michael Pensacola, FL

Service, professionalism, value for the money and excellent claim handling. Very good claim follow up

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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Verified Customer

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Barbara Haffer Saint Louis, MO

So far we have used them 4 times and had positive results. A little pricey though for 75 dollars a month.

3 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far.

Apr. 8th, 2021

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Verified Customer

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Ricky Elm City, NC

I've had 3 claims in my new house, and I have not had any problems getting those fulfilled in a timely manner!

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 9th, 2021

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Verified Customer

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Sode Sun City Center, FL

They are prompt to answer all requests and ever faster in dispatching someone to take care of issue.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you.

Apr. 9th, 2021

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Verified Customer

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Teresa Street Gallatin, TN

They are good and coverage is awesome! The contractors that are sent out are on time and very thorough!

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 9th, 2021

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Verified Customer

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B. R. Seattle, WA

First attempt to schedule a service, and it's been 5 weeks, 6 phone calls with them + 3 calls with contractors. Still not fixed. Reps have no ability to resolve anything, and they're always punting to the "authorization department" that never gets back to me.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 9th, 2021

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Verified Customer

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Raj Shah Plano, TX

Service taken care in 1 or 2 days . Good customer service and have good companies participating with them.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Apr. 9th, 2021

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Verified Customer

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Claudia and Leigh Bonner The Colony, TX

I've been asking for a refund for nearly 4 months. I have called many times and everytime they ASSURE me they will refund the $100 Charge that was a mistake and they air conditioning people they send out are liars and don't keep the correct notes regarding visites.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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Jana Clare San Antonio, TX

They’re always prompt and helpful. When I have called I never have to wait long to speak to someone, and my questions never go unanswered.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Verified Customer

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MIngo Tavarez Fayetteville, NC

The best response I ever have! I called the 1800 number and the next day I had a technician working on the case.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 13th, 2021

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Verified Customer

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James Day Sheffield, AL

This company always responds rapidly. The service companies that responded were timely and professional

3 years ago

Reply from American Home Shield

Hi James,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 9th, 2021

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Verified Customer

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L O Rockledge, FL

They cover what they say they will. Process can be a little tedious but if you do your part they will do theirs.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Verified Customer

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Peggy Brasington Prescott, AZ

They contract with plumber whi is just looking to add charges, not covered by AHS. Plumber called a failing original 18 year old toilet flapper as having abnormal wear and tear because it was hardening. How long is a rubber flapper supposed to last...30 years!!!

3 years ago

Reply from American Home Shield

Hi Peggy,
I hate to hear about your most recent AHS experience to have the plumbing and toilet repaired. I would be glad to speak with you to get the issues resolved.

Apr. 14th, 2021

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Verified Customer

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Karen Howard Goodyear, AZ

Great referrals for prompt service . They have provided great contractors for my dryer, microwave, and refrigerator.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Apr. 13th, 2021

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Verified Customer

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Robert Turner Trabuco Canyon, CA

Terrible follow-through. I am still waiting on a service since January. If it is not done by next week, I am going to call in another plumber and take you to court to recover all of my money. And them let all of my neighbors know what has happened.

3 years ago

Reply from American Home Shield

Hi Robert,
Thank you for notifying us of the delay in service since January. I would be glad to speak with you to get the issues resolved.

Apr. 13th, 2021

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Verified Customer

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Nikki Saint Louis, MO

They are good - the only gripe I have is that I couldn't pick my contractor (that I used before with them) on a different claim

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 16th, 2021

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Verified Customer

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Anonymous, long-term policy holder Arlington, TX

The annual cost of the service often rivals the cost of repairing or replacing an appliance, especially considering the cost of service fees and the work not covered by the policies.

3 years ago

Reply from American Home Shield

Hi,
Thank you for bringing the issues to our attention regarding the cost to repair. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.

Apr. 8th, 2021

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Verified Customer

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Christine Oliver/Patrick Farish Folsom, CA

Each time we have needed help, the response has been great. The work on our stove and pool filter was superb.

3 years ago

Reply from American Home Shield

Hi Christine,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 13th, 2021

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Verified Customer

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Rob Blythewood, SC

Knowledgeable staff and easy process! I called in our in a claim and the rest was just scheduling the service.

3 years ago

Reply from American Home Shield

Hi Rob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 13th, 2021

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Verified Customer

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Renee Los Angeles, CA

Was there for me when my refrigerator broke down. Sent a repairman to fix the problem. Now it's all good!

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Leon Niceville, FL

I have used 2 other National level home warranty companies, terrible experiences with both. AHS is the best.

3 years ago

Reply from American Home Shield

We are glad to hear we met your expectations. Thanks for sharing your experience.

Apr. 1st, 2021

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Verified Customer

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Terri J. McComb, MS

Fast response and friendly service are just two reasons I give American Home Shield a 5 star rating.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Maurice Williams Wendell, NC

Excellent service, timeliness for service. Someone else is available to do the job in 24 to 48 hours

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Mitzi Wimer Tacoma, WA

they call when there coming to your home.very efficent, fast dont make a mess clean up after what mess they have.nice

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Debra L Miller Austin, TX

Very poor customer service. I waited 2 weeks for a new water heater over Christmas and no rep helped me. They just told me it was in the hands of the contractor. It was a nightmare.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Terry Gadley Deridder, LA

I have always had good service from the company the service men not so much but they will always send me someone for a second opinion

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Verified Customer

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Ann Weishaar North Port, FL

They are very prompt with getting you connected with a repair service and have some of the best companies.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Verified Customer

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Dale Hallock Sierra Vista, AZ

Very professionally ran company. Their vendor was also very professional and fixed our problem quickly.

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Terry Williams Melissa, TX

Too many price increases diminishes the value of the product. Increases should be based on historical claims, length of membership, etc.

3 years ago

Reply from American Home Shield

Thanks for your feedback.

Apr. 2nd, 2021

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Verified Customer

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P. Barnes Clinton, MD

AHS lack of concern with improper installation of my water heater, failure to provide a timely appointment and lack of followup to ensure issues were resolved was a disappointment after years of having the service and little to no use.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Diana HW San Antonio, TX

The service representative was quick and efficient at determining the problem and fixed it in record time.

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Anonymous Ladson, SC

Poor service I would never recommend anyone I did not want to even give them 1 Star for this survey but it is the only way you can complete it. You have employees that do not give correct information. How can someone overseas help me and you can never get a supervisor on the phone?

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Lisa C Wichita, KS

We have been with American Home Shield for over three years and have not had any issues with our service calls.

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 5th, 2021

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Verified Customer

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Robbie Toney Chattanooga, TN

They had a service provider at my home really quick. I called Saturday a provider was at my home Monday.

3 years ago

Reply from American Home Shield

Hi Robbie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2021

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Verified Customer

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Dan Lincoln, NE

I had them for a year after purchasing my home. When I didn't renew they basically harassed me. I've said no over 10 times and they're still calling.

3 years ago

Reply from American Home Shield

We apologize that you are still receiving marketing calls. We hope that you would reconsider in the future.

Apr. 5th, 2021

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