American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Robert Mugford Scottsdale, AZ

You people have the worst vendors imaginable; we were without a refrigerator for 2 weeks just recently! You never replace anything, just send incompetents to try to repair the item. We are dropping your rip-off company in August.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for bringing the delay to our attention. I owuld be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Linda Martin Elizabethtown, KY

I’ve been with Home Shield for a few years and I really like them. They always fix what ever is broke in my home.

5 years ago

Reply from American Home Shield

Hi Linda,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 5th, 2021

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Verified Customer

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Mary Garner Flower Mound, TX

We have used them for over 20 years. It makes it easier to have one company to call to get help then have to find one.

5 years ago

Reply from American Home Shield

Hi Mary,
Your patronage of 20 years is more than appreciated. We hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Dennis Bliven Arlington, TX

They have the wrong name on my contract and after 3 attempts they still have not corrected it. Each time I call they tell me someone will call or email me. No response yet.

5 years ago

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Verified Customer

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Barbara Alfred Cedar Park, TX

The company - A US Air was sent to my home to do my AC work. Very unprofessional and I think they actually broke my compressor. The AHS rep that I spoke with didn’t really seem to care about their sub-par work of the fact that they left exposed wires and a hole in my sheet rock!

5 years ago

Reply from American Home Shield

Hi Barbara,
I hate to hear about the contractors that you experienced to have the AC system repaired. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Verified Customer

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Sue Docherty Piscataway, NJ

Was with AHS for years and then switched to a less expensive company. Disastrous--ending up costing me $6,000.

5 years ago

Reply from American Home Shield

Hi Sue,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2021

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Verified Customer

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Philip Murphy Tucson, AZ

Took care of everything filed a claim on Sunday afternoon. Our dryer was fixed an running again in 20 hours.

5 years ago

Reply from American Home Shield

Hi Philip,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2021

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Verified Customer

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Paul Knoebel Bothell, WA

The only negative is I scheduled a furnace tune up twice and no contractor could be found, and I live in the Seattle area.

5 years ago

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Verified Customer

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Ann Gutierrez San Antonio, TX

Great quick service and coverage. They are very professional and I feel I really get value for my dollar

5 years ago

Reply from American Home Shield

Hi Ann,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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Brenda Easterling Modesto, CA

The work was sufficient but I feel for the amount of money I pay monthly, then to be charged another $125+ to clean a screen that took less than 10 minutes to fix and didn't check anything about the clanging noise the machine making.

5 years ago

Reply from American Home Shield

Hi Barbara,
I hate to hear about the contractors that you experienced to have the noise repaired. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Verified Customer

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Lucia Patino Ceres, CA

The response was quickly and no hassles. It's worth having an insurance company that will back you up when needed.

5 years ago

Reply from American Home Shield

Hi Lucia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2021

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Verified Customer

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Marion Brady-Hamilton Las Vegas, NV

AHS has been great! Anytime that there was a problem, they were out to fix it within the next day or two.

5 years ago

Reply from American Home Shield

Hi Marion,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

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Verified Customer

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Francois Burman Durham, NC

Easy to deal with requests for help and responsive when it comes to call-outs. No issues with payments either.

5 years ago

Reply from American Home Shield

Hi Francois,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Verified Customer

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Kathy Kasparek Marble Falls, TX

They respond quickly and efficiently by getting service technician to the home within a couple of days.

5 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Annette Johnson Burlington, KY

Because they do what they say they will do. If they can't fix it they will replace it with no questions asked.

5 years ago

Reply from American Home Shield

Hi Annette,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2021

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Verified Customer

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Sharon M. Honolulu, HI

With one exception, poor quality contractors. They did not cover the cost of installing a new pressure reduction valve, which resolve running and loud toilets, because the PRV is located outside the house. They also renewed my contract without my consent. This was fraudulent because I never agreed to an auto renew option.

5 years ago

Reply from American Home Shield

Hi Sharon,
I hate to hear about your most recent experience with the technician and the unresolved toilet repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Anthony Boots Concord, CA

Since I have been with your company for a little over 2 years, I have had no problems. It has been great.

5 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for your feedback! We appreciate your AHS patronage and hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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N Emamjomeh Altadena, CA

I had an issue. The issue was not resolved. I reached out to them. They promised to look into the problem and get back to me. 10 days later, no contact and I still have the issue lingering.

5 years ago

Reply from American Home Shield

Hi N Emamjomeh,
Thank you for bringing the issues about the delay to our attention. I would be glad to speak with you to reach a resolution.

May. 13th, 2021

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Verified Customer

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Stella Montoya Montclair, CA

American Home Shield has provided opportunites to have my appliances serviced to prolong their life.

5 years ago

Reply from American Home Shield

Hi Stella,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 5th, 2021

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Verified Customer

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Heather Venassa Garcia Meadville, PA

The company has friendly coustmer service... They treat their costumers great & do great installation on their services they provide...

5 years ago

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Verified Customer

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Jason Wyles Wenatchee, WA

We have American Home Shield coverage on both our properties. Don't own without it! Highly recommend!

5 years ago

Reply from American Home Shield

Hi Jason,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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Satisfied customer HP3 Clinton, MD

I was satisfied with the service I received everyone was professional so I would recommend to a friend.

5 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Robert W. Snow Clinton, MI

good company they advertize fixing things and they do, they just did'nt balance the washer before they leftft

5 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

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Verified Customer

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Margo Gaskins Washington, DC

The customer service is horrible, I have been waiting since January to have my microwave repaired. They have the vendor GE working with them and their COMMUNICATION is worse than American Home Shield. I will no longer recommend them to family or friends as I have in the past.

5 years ago

Reply from American Home Shield

Hi Margo,
I hate to hear about your most recent issues with AHS to have the microwave repaired through GE. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Juanita Gipaya Banta, CA

The staff have a difficult job. They were so supportive with a difficult vendor in a stressful situation.

5 years ago

Reply from American Home Shield

Hi Juanita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Terry Rankin Cumming, GA

Have had 4 AC and a ice maker go out. All were fixed and a check was given to replace the ice maker.

5 years ago

Reply from American Home Shield

Hi Terry,
thank you so much for taking the time to provide feedback about the AC and ice maker repairs. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 24th, 2021

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Verified Customer

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Sandra Round Rock, TX

They send reliable contractors that get the job done. Was pleased with the contractor, he was prompt and efficient.

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Senior Wilmington, NC

Ease of requesting service, timely, good contractors. Only negative is price increases is making it too costly for seniors.

5 years ago

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Verified Customer

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Jay Thornton, CO

Not all their contractors have been great but to AHS credit if you don't like one they will reasign and note your preference in your file.

5 years ago

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Verified Customer

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Faris Aurora, CO

Fast response and scheduling. It took only 6 hours from scheduling to completed repair for my furnace.

5 years ago

Reply from American Home Shield

Hi Faris,
We appreciate your feedback about the quick repsonse of our technicians and the repairs that were completed on the furnace. We hope you continue to enjoy AHS and the service provided.

Apr. 24th, 2021

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Verified Customer

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Meghan Linesville, PA

been very helpful so far! the response time has been great, and the customer service is always friendly

5 years ago

Reply from American Home Shield

Hi Meghan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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Veronica Boston Amarillo, TX

They have always taken care of us. They listen to our needs and have always been friendly and helpful.

5 years ago

Reply from American Home Shield

Hi Veronica,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

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Verified Customer

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Frances Shaffer-Gunn Wildomar, CA

1) Do not replace appliances with equivalent brands but use off brands; 2) refused to re-warranty my whirlpool bathtub after it was repaired by an unlicensed handyman, even though no one else would repair it

5 years ago

Reply from American Home Shield

Hi Frances,
I hate to hear about your most recent experience to have the dishwasher repaired. I would be glad to speak with you to get the issues resolved.

Apr. 23rd, 2021

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Verified Customer

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Anonymous San Marcos, TX

It is voluntary insurance, essentially. The policies only cover certain situations. I have used them in the past, but currently do not have a policy with them.

5 years ago

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Verified Customer

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Blake Talley Waxhaw, NC

I haven't had any problems with them. They are quick to respond and/or resolve any issue I may have.

5 years ago

Reply from American Home Shield

Hi Blake,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Nicole Kilgore Lawton, OK

I have not had a bad experience. American Home Shield has provided security and assurance where I didn't have it before.

5 years ago

Reply from American Home Shield

Hi Nicole,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 23rd, 2021

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Verified Customer

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Surajit Frisco, TX

Good Service and have well connected with local agent to make the work done effectively and in timely manner,

5 years ago

Reply from American Home Shield

Hi Surajit,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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James Irick Harker Heights, TX

Instead of fixing problems they just put a band aid on it. I have had my air conditioning looked at every year for about 6 to 7 years and all they do fix the problem for the moment not for the long term.

5 years ago

Reply from American Home Shield

Hi James,
Thank you for bringing the ongoing AC issues to American Home Shields attention. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Karen Dunn Saratoga, CA

Excellent Service Vendors with quick response and high quality results. Alex, from BJ Appliance is the best!

5 years ago

Reply from American Home Shield

Good afternoon Karen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Ann Plaier Metairie, LA

They were prompt in responding to my crisis and the contractor they sent out was competent and timely.

5 years ago

Reply from American Home Shield

Hi Ann,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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David Keyser Killeen, TX

Very helpful excellent service recommend it to anyone who wants a very good warranty program anyone

5 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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Renee Farmar Saint Louis, MO

Prompt response coupled with good advice. Problem was resolved by 📞 by the appropriate professional.

5 years ago

Reply from American Home Shield

Hi Renee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Ron Gruchow Greenwood, IN

The last 2 calls have been handled well. One call for urgent service caused me to seek help elsewhere

5 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Carol N Applegarth and Richard E Applegarth Hollywood, MD

Because you said you cover sump pumps but have a clause that won't cover it you need to send a full explanation for every it you cover and why you wont cover italso you set up another contractor to come to the house and there has been no response

5 years ago

Reply from American Home Shield

Hi Carol,
I hate to hear about the sump pump work order that you experienced issues with. I would be glad to speak with you at your convenience.

Apr. 28th, 2021

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Verified Customer

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Fred Simmons Upper Marlboro, MD

American Home Shied does not allow the customer to make a complaint and recieve an adequate response.When the original request is question they advise the customer the will review the recording and they never get back to prompting their answer to be you have to put another order and pay another $100

5 years ago

Reply from American Home Shield

Hi Fred,
Thank you for bringing your most recent AHS experience to our attention. I owuld be glad to speak with you to reach a resolution.

Apr. 30th, 2021

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Verified Customer

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Arlen H. Covington, LA

They have been very good at handling any claims I have had, I feel they could communicate better by keeping the home owner better informed of your options

5 years ago

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Verified Customer

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Tim Newbury Park, CA

Because in most cases the time between making the repair request and the repair getting completed is not treated as a priority.

5 years ago

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Verified Customer

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J. Dalrymple Lake Havasu City, AZ

Have never had any issues since we've been with AHS for over 25 years! It's the security that gives us peace of mind.

5 years ago

Reply from American Home Shield

Thanks for your loyalty.

Apr. 8th, 2021

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Verified Customer

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Ricky Elm City, NC

I've had 3 claims in my new house, and I have not had any problems getting those fulfilled in a timely manner!

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 9th, 2021

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Verified Customer

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Teresa Street Gallatin, TN

They are good and coverage is awesome! The contractors that are sent out are on time and very thorough!

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 9th, 2021

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