American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Ronald Duerring Birmingham, AL

They respond immediately when filing a request. The response time from the vendors is within 24 hours.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Alison Bhattacharyya Honolulu, HI

Won’t pay for a service that was incorrectly diagnosed as a maintenance issue by first technician. I had to call a experienced Viking service man and it cost me 379.00 plus 75.00 service fee for the first technician who didn’t solve anything.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Verified Customer

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Mark Battistone Katy, TX

Great service! One time fix! They stepped up their game . They have improved in all areas a great deal.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Cindy Fleming Norman, OK

When I place a request, AHS has my Need covered within minutes. The companies they use are texting within the hour.

4 years ago

Reply from American Home Shield

We aim to please. Thanks for letting us know you were happy with your experience.

Mar. 26th, 2021

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Verified Customer

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Christina Tyler, TX

American Home Shield is easy to work with, I can place a request at MY convenience and they respond quickly.

4 years ago

Reply from American Home Shield

We're glad to hear our process works to your convenience. Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Rose Young Woodbine, MD

Prompt scheduling of service - each time I have submitted a request, I hear from a contractor within a day.

4 years ago

Reply from American Home Shield

Hi Rose,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Byron Carlisle Florence, OR

Some of the contractors are no longer practicing with AHS and are not deleted from their system. It held up our job for 2 weeks.

4 years ago

Reply from American Home Shield

We are working to update that. Thanks for your patience during the process.

Mar. 26th, 2021

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Verified Customer

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Pat Gothot Anchorage, AK

Quick and efficient. Easy and multiple ways to contact and file claim. Actually was able to talk to a real person too.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Karen Bambauer Sun City, CA

Quick and efficient, had a problem with my heater and they showed up within 3 hours of my request and fixed it.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Quinton osborne Middletown, OH

They provide fast turnaround on repairs and the repair person always call to check out a good time to complete the work and explain what was wrong

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Anonymous Florissant, MO

It’s a waitsometimes it’s a wait to get a live person the phone . The $75 service fee is a bit much. Other than that AHS is pretty good

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Terry L. Smith Burke, VA

Service contract is reasonably priced and service request have been handled promptly to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Terry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Kiah Baton Rouge, LA

Service professional was quick and thorough, he also left a tool with me to be able to fix it next time

4 years ago

Reply from American Home Shield

Hi Kiah,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Angela Turlock, CA

Took several months to determine that the part for my dishwasher was unavailable to then finally replace my broken dishwasher.

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Ernesto Salgado Hamburg, PA

I like the ease of submitting service requests. And the interaction between AHS, the contractor, and myself.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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John Coffman

Once the product became available to replace my oven, AHS did a super job in getting the job done.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Mar. 29th, 2021

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Verified Customer

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Lawrence Jones Bowie, MD

It really depends on which representative you get on the phone. I’ve add both good and bad experiences with being told wrong good and wrong information.

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Ivan J Sacramento, CA

I had an issue with my refrigerator upon move in. They were able to respond appropriately and quickly.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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christine klos Hilton Head Island, SC

Timely dispatch of service repair man and we received our new appliance in a reasonable amount of time

4 years ago

Reply from American Home Shield

Hi Christine,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Verified Customer

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PAMELA BOSTROM Seminole, FL

AHS fixed my refrigerator 5 times, would not replace, and still the icemaker does not work. They will do anything before replacing an appliance no matter how much in inconveniences you.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Robert Gundel Middlebury, CT

They have been very responsive, fair and the coverage is excellent. AHS contractors have been really good.

4 years ago

Reply from American Home Shield

Thanks for letting everyone know.

Mar. 29th, 2021

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Verified Customer

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Jermaine Bluett Yuba City, CA

So far all the things that needed to be repaired/replaced in my home was covered by AHS abd taking care of.

4 years ago

Reply from American Home Shield

Hi Jermaine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Martha Enriquez Tucson, AZ

ease of service, quick response, but get annoyed with many calls for renewal when I still have 4 wks to renew.

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Mar. 29th, 2021

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Verified Customer

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Anonymous Schertz, TX

Worst overseas customer service eve! Reps put you on hold and never come back, transfer you to hold lines and never come back, hang up on you, no escalation options, even this box I am typing in doesn't let me review for typo errors.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Jeffrey H Burleson, TX

Garbage warranty when the contractor they sent to repair HVAC charged me 1,300 to replace a system that just needed a repair! And, I could have paid the cost they charged to replace it myself, why have a warranty!!! Total waste, tempted to sue!

4 years ago

Reply from American Home Shield

Hi Jeffrey,
I hate to hear about your most recent AHS experience to have the HVAC system repaired. I would be glad to speak with you to get the issue resolved.

Mar. 31st, 2021

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Verified Customer

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Anonymous Baton Rouge, LA

The service has been really good and quick!! The repairs are guaranteed and the repairmen have been great!!

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Enrique Valdes San Antonio, TX

Good service, most of the time short period of wait, most of the times the contractor very knowledgeable and on time.

4 years ago

Reply from American Home Shield

Hi Enrique,
It was a pleasure servicing you and your family. I really appreciate you taking the time to share your feedback!

Mar. 30th, 2021

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Verified Customer

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Karen High Point, NC

They have taken care of all my issues. Even with them pandemic they have responded better than I anticipated.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for your feedback! We hope you continue to enjoy American Home Shield and the cost effective warranty we provide!

Mar. 31st, 2021

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Verified Customer

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Gregory Noon Des Moines, IA

Great company. They have saved us thousands of dollars including replaced our furnace and water heater.

4 years ago

Reply from American Home Shield

Hi Gregory,
Thank you for your feedback! We hope you continue to enjoy American Home Shield and the cost effective warranty we provide.

Mar. 31st, 2021

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Verified Customer

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Sharon Neal Mansfield, TX

I pay top dollar a year in advance,but if you have a pool, AHS covers almost nothing . They put in wrong part for svc. order. Thank God I called back to double check & found they don’t cover the part I needed. If I had not called back in I would have lost my $100.00.

4 years ago

Reply from American Home Shield

Hi Sharon,
I hate to hear about your most recent AHS experience and the part delay. I would be glad to speak with you to discuss your experience.

Apr. 1st, 2021

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Verified Customer

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Sharon Lopez Concord, CA

They are a huge pain in the rear end. If You ever actually need a replacement for some thing it takes months and months and months for them to replace things. They fired and do everything they can to not do right by the customers.

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for bringing this to our attention regarding the replacement delay. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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Linda Houston, TX

On February 14, 2021 my furnace stopped working. I called AHS and in to middle of an artic freeze I was scammed to purchase a 3 piece system instead of the tech trouble shooting why my unit was not working. It was not "shot" it needed a part replaced. BAD BUSINESS!!!

4 years ago

Reply from American Home Shield

Hi Linda,
I hate to hear about your most recent AHS experience and the furnace repairs that resulted into a replacement. I would be glad to speak with you to get the issues resolved.

Mar. 31st, 2021

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Verified Customer

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Sherry White Beaumont, TX

When I have a problem American Home Shield make the effort to solve the problem as quickly as they can

4 years ago

Reply from American Home Shield

Hi Sherry,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Tamara Black Greencastle, PA

Terrible customer service, communication barrier (really broken English), horrible wait time because they don't have enough contractors. Waited almost three months to get an air conditioner. Always horrible wait times. Not because of COVID.

4 years ago

Reply from American Home Shield

Hi Tamara,
I would be glad to speak with you about your most recent AHS experience and the delay to have the air conditioner repaired.

Apr. 1st, 2021

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Verified Customer

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W schmitz Alton, IL

It took seven weeks to get my broken oven resolved. AHS searched for a part that was no longer made until finally giving me 500 dollars for my stove.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 5th, 2021

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Verified Customer

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Ed Carbondale, IL

It was easy to contact American Home Shield and the contractor that they provided did an excellent job

4 years ago

Reply from American Home Shield

Hi Ed,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS and the contractors we provide!

Mar. 30th, 2021

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Verified Customer

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Spencer Temecula, CA

There’s no way to email or text or live chat with them, you have to spend hours on hold and you always end up speaking with someone that doesn’t speak English and cannot make independent decisions.

4 years ago

Reply from American Home Shield

Hi Spencer,
I would be glad to speak with you about your experience and the hold time.

Apr. 1st, 2021

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Verified Customer

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Chad Ayotte San Diego, CA

Customer service were very kind. They went out of there way to help me resolve an issue I had with an appliance.

4 years ago

Reply from American Home Shield

Hi Chad,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to get the appliance repaired.

Mar. 30th, 2021

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Verified Customer

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Kristen Nielson Papillion, NE

This is my first experience with them, and the relationship is still new, but the customer service is outstanding.

4 years ago

Reply from American Home Shield

Hi Kristen,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 30th, 2021

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Verified Customer

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Courtney Raleigh, NC

Good customer service and a good value. I am glad I signed up for the service it give me peace of mind

4 years ago

Reply from American Home Shield

Hi Courtney,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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cynthia pendarvis Eustis, FL

very responsive, AMS uses reputable vendors, i have been with AMS since 2005, i will not use any other warranty firm

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Laurel Dhillon Clovis, CA

Took care of the problem w ease, respectful technician, punctual, and took care of the problem in a timely fashion.

4 years ago

Reply from American Home Shield

Hi Laurel,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Tony Incorvaia Indio, CA

They have always responded in a on time way. Most of their contractors have been very professional.

4 years ago

Reply from American Home Shield

Hi Tony,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Bruce Devlin Conway, SC

Second time I’ve used AHS and couldn’t believe how quickly I got my problem repaired! Very happy 😃!

4 years ago

Reply from American Home Shield

Hi Bruce,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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James Jones Terrell, TX

They were professional, cordial, helpful and did everything they said they would do from the beginning to the end!!!

4 years ago

Reply from American Home Shield

Hi James,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Caleb Collins Belmont, MA

A contractor replaced our kitchen faucet with whatever we had with him. We aren't happy with the faucet, but AHS has been difficult to get in touch with.

4 years ago

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Verified Customer

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Melinda Hoogland Sioux City, IA

Because it was great, quick service. I love the American Home Shield plan we have. It is well worth the money.

4 years ago

Reply from American Home Shield

We are glad you were able to see the value in your membership with us.

Mar. 19th, 2021

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Verified Customer

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Cathy Sullivan Edmond, OK

Our issues up to this point have been mostly covered, and our service providers have been excellent.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Aidan M. Scottsdale, AZ

Their online service request submission is very handy. No need to wait on the queue for a long time just to submit the request.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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E. Joyce Heard Surprise, AZ

Marvelous online professional service, as well as superb professional contractor and quality replacement equipment.

4 years ago

Reply from American Home Shield

I'm glad to hear we met your expectations.

Mar. 22nd, 2021

American Home Shield Reviews