American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Jermaine Bluett Yuba City, CA

So far all the things that needed to be repaired/replaced in my home was covered by AHS abd taking care of.

5 years ago

Reply from American Home Shield

Hi Jermaine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Robert Gundel Middlebury, CT

They have been very responsive, fair and the coverage is excellent. AHS contractors have been really good.

5 years ago

Reply from American Home Shield

Thanks for letting everyone know.

Mar. 29th, 2021

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Verified Customer

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PAMELA BOSTROM Seminole, FL

AHS fixed my refrigerator 5 times, would not replace, and still the icemaker does not work. They will do anything before replacing an appliance no matter how much in inconveniences you.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Anonymous Schertz, TX

Worst overseas customer service eve! Reps put you on hold and never come back, transfer you to hold lines and never come back, hang up on you, no escalation options, even this box I am typing in doesn't let me review for typo errors.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Enrique Valdes San Antonio, TX

Good service, most of the time short period of wait, most of the times the contractor very knowledgeable and on time.

5 years ago

Reply from American Home Shield

Hi Enrique,
It was a pleasure servicing you and your family. I really appreciate you taking the time to share your feedback!

Mar. 30th, 2021

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Verified Customer

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Anonymous Baton Rouge, LA

The service has been really good and quick!! The repairs are guaranteed and the repairmen have been great!!

5 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Karen High Point, NC

They have taken care of all my issues. Even with them pandemic they have responded better than I anticipated.

5 years ago

Reply from American Home Shield

Hi Karen,
Thank you for your feedback! We hope you continue to enjoy American Home Shield and the cost effective warranty we provide!

Mar. 31st, 2021

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Verified Customer

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Gregory Noon Des Moines, IA

Great company. They have saved us thousands of dollars including replaced our furnace and water heater.

5 years ago

Reply from American Home Shield

Hi Gregory,
Thank you for your feedback! We hope you continue to enjoy American Home Shield and the cost effective warranty we provide.

Mar. 31st, 2021

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Verified Customer

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Linda Houston, TX

On February 14, 2021 my furnace stopped working. I called AHS and in to middle of an artic freeze I was scammed to purchase a 3 piece system instead of the tech trouble shooting why my unit was not working. It was not "shot" it needed a part replaced. BAD BUSINESS!!!

5 years ago

Reply from American Home Shield

Hi Linda,
I hate to hear about your most recent AHS experience and the furnace repairs that resulted into a replacement. I would be glad to speak with you to get the issues resolved.

Mar. 31st, 2021

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Verified Customer

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Sharon Neal Mansfield, TX

I pay top dollar a year in advance,but if you have a pool, AHS covers almost nothing . They put in wrong part for svc. order. Thank God I called back to double check & found they don’t cover the part I needed. If I had not called back in I would have lost my $100.00.

5 years ago

Reply from American Home Shield

Hi Sharon,
I hate to hear about your most recent AHS experience and the part delay. I would be glad to speak with you to discuss your experience.

Apr. 1st, 2021

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Verified Customer

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Sharon Lopez Concord, CA

They are a huge pain in the rear end. If You ever actually need a replacement for some thing it takes months and months and months for them to replace things. They fired and do everything they can to not do right by the customers.

5 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for bringing this to our attention regarding the replacement delay. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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W schmitz Alton, IL

It took seven weeks to get my broken oven resolved. AHS searched for a part that was no longer made until finally giving me 500 dollars for my stove.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 5th, 2021

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Verified Customer

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Tamara Black Greencastle, PA

Terrible customer service, communication barrier (really broken English), horrible wait time because they don't have enough contractors. Waited almost three months to get an air conditioner. Always horrible wait times. Not because of COVID.

5 years ago

Reply from American Home Shield

Hi Tamara,
I would be glad to speak with you about your most recent AHS experience and the delay to have the air conditioner repaired.

Apr. 1st, 2021

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Verified Customer

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Sherry White Beaumont, TX

When I have a problem American Home Shield make the effort to solve the problem as quickly as they can

5 years ago

Reply from American Home Shield

Hi Sherry,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Ed Carbondale, IL

It was easy to contact American Home Shield and the contractor that they provided did an excellent job

5 years ago

Reply from American Home Shield

Hi Ed,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS and the contractors we provide!

Mar. 30th, 2021

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Verified Customer

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Spencer Temecula, CA

There’s no way to email or text or live chat with them, you have to spend hours on hold and you always end up speaking with someone that doesn’t speak English and cannot make independent decisions.

5 years ago

Reply from American Home Shield

Hi Spencer,
I would be glad to speak with you about your experience and the hold time.

Apr. 1st, 2021

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Verified Customer

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Chad Ayotte San Diego, CA

Customer service were very kind. They went out of there way to help me resolve an issue I had with an appliance.

5 years ago

Reply from American Home Shield

Hi Chad,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to get the appliance repaired.

Mar. 30th, 2021

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Verified Customer

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Kristen Nielson Papillion, NE

This is my first experience with them, and the relationship is still new, but the customer service is outstanding.

5 years ago

Reply from American Home Shield

Hi Kristen,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 30th, 2021

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Verified Customer

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Tony Incorvaia Indio, CA

They have always responded in a on time way. Most of their contractors have been very professional.

5 years ago

Reply from American Home Shield

Hi Tony,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Laurel Dhillon Clovis, CA

Took care of the problem w ease, respectful technician, punctual, and took care of the problem in a timely fashion.

5 years ago

Reply from American Home Shield

Hi Laurel,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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cynthia pendarvis Eustis, FL

very responsive, AMS uses reputable vendors, i have been with AMS since 2005, i will not use any other warranty firm

5 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Courtney Raleigh, NC

Good customer service and a good value. I am glad I signed up for the service it give me peace of mind

5 years ago

Reply from American Home Shield

Hi Courtney,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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James Jones Terrell, TX

They were professional, cordial, helpful and did everything they said they would do from the beginning to the end!!!

5 years ago

Reply from American Home Shield

Hi James,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Bruce Devlin Conway, SC

Second time I’ve used AHS and couldn’t believe how quickly I got my problem repaired! Very happy 😃!

5 years ago

Reply from American Home Shield

Hi Bruce,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Caleb Collins Belmont, MA

A contractor replaced our kitchen faucet with whatever we had with him. We aren't happy with the faucet, but AHS has been difficult to get in touch with.

5 years ago

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Verified Customer

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Melinda Hoogland Sioux City, IA

Because it was great, quick service. I love the American Home Shield plan we have. It is well worth the money.

5 years ago

Reply from American Home Shield

We are glad you were able to see the value in your membership with us.

Mar. 19th, 2021

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Verified Customer

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Aidan M. Scottsdale, AZ

Their online service request submission is very handy. No need to wait on the queue for a long time just to submit the request.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Cathy Sullivan Edmond, OK

Our issues up to this point have been mostly covered, and our service providers have been excellent.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Christopher Robinson Douglasville, GA

My home service warranty has covered everything in my home that has given my problems and saved me thousands.

5 years ago

Reply from American Home Shield

We are glad to hear that you are able to see the benefit of your home warranty membership. Take Care.

Mar. 22nd, 2021

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Verified Customer

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E. Joyce Heard Surprise, AZ

Marvelous online professional service, as well as superb professional contractor and quality replacement equipment.

5 years ago

Reply from American Home Shield

I'm glad to hear we met your expectations.

Mar. 22nd, 2021

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Verified Customer

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Ella Menlo, GA

Very professional and helped resolve the issue. Would really like if I got a document if the repairs that are completed on my house.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have

Mar. 24th, 2021

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Verified Customer

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Joan Rowlett, TX

Rep was very efficient and polite. Had to order a part, but only took a few minutes to install it when he came back.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 23rd, 2021

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Verified Customer

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Silverio T Chavez Jamul, CA

Have tried to reset my online access but a reset Email never sent. Have not been able to get assistance from AHS to address this issue. Very frustrating.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Verified Customer

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Elvin Michael Engle Houston, TX

Very poor customer service. I put in a request over two weeks ago and it’s still not resolved. I’ve spoken with a representative two or three times and each time it’s hard to understand them and there are chickens crowing in the background. It doesn’t inspire confidence in their competence.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 24th, 2021

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Verified Customer

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Irasema F Garcia CA

I love AHS. The coverage is great but but its getting expensive. I'm covering a main home and 2 rentals!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 16th, 2021

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Verified Customer

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Peter LaGuardia Haymarket, VA

Never answered our questions and concerns. Charged a service visit on which the technican said microwave was to be replaced and AHS refused to do. Was promised call backs and now three weeks have past and still broken item. Shows was complete on my account.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 24th, 2021

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Verified Customer

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Clarence Graves Hutto, TX

I always experience good results and quality of service. I have utilized this service for 18 years.

5 years ago

Reply from American Home Shield

Hi Clarence,
Your patronage of 18 years is more than appreciated! I hope you continue to enjoy the service we provide!

Mar. 11th, 2021

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Verified Customer

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Bill Lansing, NC

Quick and professional service and very easy to deal with. Great value for the products and services that they provide.

5 years ago

Reply from American Home Shield

Hi Bill,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 11th, 2021

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Verified Customer

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Cynthia G. Cegan Saint Petersburg, FL

From the time I reported my problem to contact was less than 24 hours. The resolution was quick and professional.

5 years ago

Reply from American Home Shield

Hi Cynthia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Drex Fort Mitchell, AL

Received quick service when my AC unit needed to be replaced. Unfortunately, AHS only paid $2000.00 toward a 18,000.00 cost to replace the units.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Drex,
I am pleased to hear about your most recent experience with AHS and the local company that service you in a timely manner.

Mar. 17th, 2021

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Verified Customer

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Marshall Dunham Broken Arrow, OK

Have customer service reps that have English as their FIRST language and not their third or fourth and you would have 5 stars.

5 years ago

Reply from American Home Shield

Thanks for your feedback.

Apr. 16th, 2021

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Verified Customer

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edward a cheung Gilbert, AZ

good value/ good fair coverage/ talking to actual person very difficult/ asking for money seems to be priority

5 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Katrina Shy-Hicks Riverdale, GA

Excellent customer service; Love the ability to file a claim online and follow ups via text. Very convenient

5 years ago

Reply from American Home Shield

Hi Katrina,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Verified Customer

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Danny McLendon Wetumpka, AL

Great service and easy to file a claim. The service tech was timely and did a great job on my pool pump.

5 years ago

Reply from American Home Shield

Hi Danny,
Thank you for sharing your feedback about your great service experience!

Mar. 11th, 2021

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Verified Customer

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Barbara Traylor Ada, OK

I've gotten appts quickly and repairmen sent out quickly one claim fixed immediately waiting for AHS to call me to settle the claim

5 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS.

Apr. 16th, 2021

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Verified Customer

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Anonymous Ankeny, IA

They do good work, but they are impossible to speak to. If you can't unravel their phone tree or website, you're just out of luck.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day

Apr. 16th, 2021

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Verified Customer

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Lee Morrow Kempner, TX

Always get good and quick service. I had Home Shield when I lived in Tennessee and always got excellent service.

5 years ago

Reply from American Home Shield

Hi Lee,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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Kristin Wichita, KS

I've had a great experience with AHS. They've been very timely and everyone they have sent out has been the same.

5 years ago

Reply from American Home Shield

Hi Kristin,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Anthony Osuoha Temple, TX

reasonable price and on time service. they use reliable and professional contractors that have pride in what they do.

5 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Marty Gali Edinburg, TX

Excellence service!!! It is a right decision that I signed up to AHS. Their monthly rate is very affordable.

5 years ago

Reply from American Home Shield

Hi Marty,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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