American Home Shield: Read 34,914 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

J swistak

Took them a week to assign a company to fix my hot water heater and when I called the company, they were not licensed to work with gas fired heaters.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angry customer

Service is awful the phone customer support is awful and when you pay very high monthly dues and when you need something repair or replaced you end up paying more. The whole program is awful and would not recommend to anyone

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ken M.

Waiting for dishwasher to be fixed for 5 months. Parts are not available, the appliance should have been replaced. Many calls to customer service, always promising to call back within two days and never do call back. TERRIBLE SERVICE ON THIS APPLIANCE!

5 years ago

check_circle

Verified Customer

star star star star star

Alice Thomas

They saved me from buying a new furnace. A heating and air company was telling me I need a new furnace when I didn't.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

TT

Service fee is too high and sometimes it takes them too long to find a contractor to resolve the issue. I often find have difficulty understanding the support staff because they appear to be foreigners answering the calls.

5 years ago

check_circle

Verified Customer

star star star star star

Candy

The representative spent 25 minutes trying to help me contact other companies to find out important details.

5 years ago

check_circle

Verified Customer

star star star star star_border

Phyllis Reason

Got the process started but had 3 different service calls to diagnose problem. Out of service for almost 3 weeks. No refrigerator for 3 weeks.

5 years ago

check_circle

Verified Customer

star star star star star

Gwendolyn Starks

They took care of my problem in a fast and timely manner, they sent the right contractor for the job.

5 years ago

check_circle

Verified Customer

star star star star star

Renee Perrier

The professionalism displayed by customer service and the contractors that come out to do repairs is phenomenal.

5 years ago

check_circle

Verified Customer

star star star star star

Elizabeth O.

Very responsive and efficient. One time my call dropped and the representative called me back right away.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joeann Whitehead

AHS always send contract companies to work on your item and the ending results are worse than the beginning...AHS has came to my house more than 25 times mostly to fix a fridge ... AHS maker that can't be fixed... They have black balding us ...wevu

5 years ago

check_circle

Verified Customer

star star star star star

Ms. Pearson

They called me right away, came out the next day and fixed it quick. Very professional and personable.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Jodie Strain

Service calls are great but trying to get in touch with you to follow up on replacement issues are ridiculous. 3 hour phone wait. I will not recommend.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Marilyn White

If we have a problem, it rarely gets fixed. the first time. We end up paying for several visits for the same problem. It takes a VERY long time to get service. We are so dissatisfied that we are looking into other companies. We still have two issues that have never been fixed. .

5 years ago

check_circle

Verified Customer

star star star star star

Serawit

Relatively compared to a few other companies I tried for my other properties AHS is better and trustworthy

5 years ago

check_circle

Verified Customer

star star star star star

Jimmy smith

Because they provide me with the service that I need with outstanding plans and great customer service

5 years ago

check_circle

Verified Customer

star star star star star_border

Herman

Very long time to get representative on the line. Choice on your site do not describe all situations. Difficult to convey entirety of situation

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Veronica Ruiz

If I could I wouldn't give 1 star! The worst, my refrigerator wasn't working and after months of trying to fix with different appliance companies, never fixed!!! I was told that I was getting my service call fee money returned but that was also a LIE!! This company only takes your money and doesn't care about your situation!!!

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve Rockwell

I've been waiting for a microwave for 3 months because mine couldn't be repaired. Trying to get a hold of someone to ask questions it's impossible. Then when you do they transfer me to someone else and they either don't know or hang up on you! What a joke. If there was a spot for a Zero Star I would of selected it. Absolutely worthless!

5 years ago

check_circle

Verified Customer

star star star star star

Sheila Yammer

Honesty, fairness in covering repairs, excellent customer service by both AHS reps and their repair partners

5 years ago

check_circle

Verified Customer

star star star star star

Sally

Using online to make needed appointments is quick and easy. Sub Contractors have been very responsive too.

5 years ago

check_circle

Verified Customer

star star star star star

Cynthia Zamorano

When I requested service, they answered in a timely matter. The plumber was knowledgeable and very professional.

5 years ago

check_circle

Verified Customer

star star star star star

Lynda Riggs

Havenâ€™t had to use the warranty often but when I did I Have always been happy with the level of professionalism.

5 years ago

check_circle

Verified Customer

star star star star star

Christopher S

Fast and courteous response, they sent the same plumber we had last time so we were extremely comfortable with that.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon Lewis

The customer service is awful. The hold time on calls are 2 hours and then you are disconnected. You rarely get to speak to a live person or anyone here in the USA. The technicians they use are rude and are not who they say they are.

5 years ago

check_circle

Verified Customer

star star star star star

Denise Wallace

Because they are very nice and prompt. And answer anything i have to ask, they got the best people for the job.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

janet p wolfe

They send the worst companies to service your complaint.The wait time on phone is horrible and they outsource s service calls to countries where the people have such thick accents u can barely understand them. Seriously frustrating to deal with

5 years ago

check_circle

Verified Customer

star star star star star

Donnell Williamson

They have saved us a lot of money over the year with not having to pay full price for maintenance needed.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Steadman

The Representative was fine, i gave 4 stars because the repair vendor is not answering their phone and AHS was not able to get me a repair technician within 24 hours

5 years ago

check_circle

Verified Customer

star star star star star

Diana Mejia

Problem with the dialect of your agents and i just cant understand them wish i could dealwith someone in USA

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Manuel Garcia

I cancelled a repair appointment 4 days prior to the date and I got charged. I tried to contact a human and never heard back. I am furious. I want to be refunded for the cancelled repair appointment immediately.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Daniel White

They offered options on a holiday weekend when the ac in my tenants house wasn't working. They cared.

6 years ago

check_circle

Verified Customer

star star star star star

Mary S

They have done what was advertised. They have gotten us excellent companies to handle our problems.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Joseph Wiltz

Difficulty with multiple accounts I have with different properties. In addition even with multiple properties my premiums are going up instead of down.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

L E Schaefer

Run. Just run from this company. Eight weeks to replace two a washing machines is excessive. I chose not to take the cash option because it was considerably less than the replacement machines cost. They get one star because their people they employ do go above and beyond what they can do, something just falls apart once you hang up the phone.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jere Robertson

AHE sent a company that obviously would not listen. I told them twice the board was out on our dishwasher. Company has now been here twice. Still not fixed! Today they agreed the board was out on our Kitchen Aide dishwasher.

6 years ago

check_circle

Verified Customer

star star star star star

Ramanda Savant

they have help me in many ways but Airconditioning was high in price when it went out but they fixed it

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

luke Slaughter and brianna Slaughter

Well been waiting for 2nd opinion for going on 3 weeks. Cant seem to get a refund from the first crook they sent out and promised it would be done. Oh and whenever you ask for a sup you get told one will call you back and then you never get that call. Also please stop the roosters in the background when talking to a over seas rep

6 years ago

check_circle

Verified Customer

star star star star_border star_border

S. Ricci

Don't like that they increase the prices every year and don't advise you ahead of time, even though my contract says they are supposed to give you sixty days notice

6 years ago

check_circle

Verified Customer

star star star star star_border

William Wilkes Jr.

Not a long wait time trying to speak to someone and they have been sending out 4 and 5 star service technicians to my home

6 years ago

check_circle

Verified Customer

star star star star star

Tracy

My air went out with the temperature in the 100's they helped me find a repairman that came out quickly!

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Wendy Zaslove Chatsworth, CA

Because it took 2-1/2 months for them to finally replace my washer....the many many reps I spoke to had no answers, plus I had to Replace my garage door opener and was told i could hire my own person because my car was stuck and now you guys will not reimburse me

6 years ago

check_circle

Verified Customer

star star star star star

Chris Waldo Fresno, CA

Took order quickly, scheduled service, tech was on time & repair was completed professionally...thanks

6 years ago

check_circle

Verified Customer

star star star star star

James Montclair, CA

The company has great service and stands by the claim to replace appliances if it can't be repaired.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry Parks Phoenix, AZ

I have asked for a supervisor from the Authorization Department to call me about an issue and after two months of waiting and holding for a total of 8 hours have still heard NOTHING from them. I was assured by three of your employees that my request would be honored. NOTHING!!!!!!!!!!!!!!!!!!!!!!!

6 years ago

check_circle

Verified Customer

star star star star star

Sylvia Paredes Houston, TX

I have always had wonderful service. I have had good repairs, on time and when it was unfixable I got a new one.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sarah N w Walker Saint Louis, MO

Right now doing this pandemic it is bery hard to talk to a representative not enough people working for the volume of calls

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

S Sanders

During the past four months, this company has made no fewer than 6 attempts to repair my refrigerator's icemaker without success. They have used at least 4 contractors, none of which has succeeded. With each visit, I must rearrange my schedule and take time off.

6 years ago

check_circle

Verified Customer

star star star star star

N Ramos Miami, FL

From the lady that took our cal to the technicians, everyone was intentional about getting our AC fixed.

6 years ago

check_circle

Verified Customer

star star star star star

Kimberly Tate Amarillo, TX

Because they hire reputable companies to fix any covered house hold issues Completely. With no hidden fees.

6 years ago

American Home Shield Reviews