American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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DC Galloway, OH

Great service and value for your money. I was hesitant at first about this program but it has won me over.

5 years ago

Reply from American Home Shield

Hi DC,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Suzanne P. Chapiewski Trenton, MI

Whenever I call for assistance, they refer someone right away and I always hear from someone within a day.

5 years ago

Reply from American Home Shield

Hi Suzanne,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Rachel White Plainwell, MI

We have only use AHS once but it was easy to request service, our request was filled quickly and done well.

5 years ago

Reply from American Home Shield

Hi Rachel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Ricky Nelson Houston, TX

I've never had a problem when dealing with them. They have acted in a prompt & professional manner.

5 years ago

Reply from American Home Shield

Hi Ricky,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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Barry San Antonio, TX

Excellent response time, service company contact to me within one day, timely service and job competed

5 years ago

Reply from American Home Shield

Hi Barry,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Kellie Henderson, NV

They are the only home warranty company I have worked with and it was easy scheduling and getting repairs made.

5 years ago

Reply from American Home Shield

Hi Kellie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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R. Billings Spokane, WA

Quick reliable, quality service. After almost 20 years AHS is still the very best. Thank you American Home Shield

5 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Leonor Liotta Kapolei, HI

? Because as of this date My Freezer Compressor has not been repaired by AHS since July 2020 but yet they are still collecting my payments for my warranty!! I am going to small Claims court to sue them for Breach of Contract.and Negligence and because I have been renting a refrigerator for 6 months out of my pocket. AHS is the worst Warranty Co.!!

5 years ago

Reply from American Home Shield

Good morning Lenor,
I hate to hear about the delay in service that you have endured to have the refrigerator/freezer repaired since July. I would be glad to speak with you to reach a resolution.

Jan. 21st, 2021

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Verified Customer

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Kathleen H Beaverton, OR

They have promptly responded to my claims and ensured that the appliance is either fixed or replaced.

5 years ago

Reply from American Home Shield

HI Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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lore krueger Germantown, OH

They keep their promises. The price is right. The service people they have sent to my home were excellent.

5 years ago

Reply from American Home Shield

Hi Lore,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Rachel Zaritz Colorado Springs, CO

AHS is a VERY difficult to get a hold. I've had several times where I submitted that I needed work done and they don't properly schedule someone to fix my appliances. They have lied to me about having their company fix a broken appliance. Definitely not worth the money!!

5 years ago

Reply from American Home Shield

Hi Rachel,
I hate to hear about the delay in service that has been experienced to have your appliances repaired. I would be glad to speak with you to assist with a resolution.

Jan. 21st, 2021

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Verified Customer

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Maria Chavez Carson, CA

The service is prompt, customer service is very kind and courteous. We appreciatethat they're alwaysthere for you

5 years ago

Reply from American Home Shield

Hi Maria,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Jeff Kaplan 11255 Caminito Aclara S Diego Ca 92126 San Diego, CA

Find phone communication long and drawn out bad audio and heavily accented customer service often difficult to understand

5 years ago

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Verified Customer

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Wayne Anderson Temple, TX

Been with American Home Shield for a number of years because they have quality contract vendors and responding.

5 years ago

Reply from American Home Shield

Hi Wayne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Stephanie Baer Elkhart, IN

They have always come through when we needed them. They are easy to work with and quickly assign the job to a company.

5 years ago

Reply from American Home Shield

Hi Stephanie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Steve Peachtree City, GA

Poor customer service! Use of contractors that are incompetent! When an appliance needs replacement they keep sending one contractor after another out to try to get a non replacement diagnosis. They offer replacements not at the brand you have: Wolf oven, they give you a replacement cost for a GE. How are you to be satisfied with that!

5 years ago

Reply from American Home Shield

Hi Steve,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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James M Dubin Cherry Hill, NJ

They do not offer a sale representative in SJ area. This is a way if problems develop we can reach out to someone. This happen to us recently with our current warranty company. The rep jumped thru hoops to help us. Better then customer servicce

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your most recent American Home Shield experience is more than appreciated. I owuld be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

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Verified Customer

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Megan Donahue Millsboro, DE

The customer service reps were helpful I guiding me to the best way to get my dishwasher repaired the fastest!!

5 years ago

Reply from American Home Shield

Hi Megan,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Julie Spizuoco Sterling, VA

AHS is an incredible firm that is always available to support helping us resolve our home owner issues.

5 years ago

Reply from American Home Shield

Hi Julie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Reginald Bakersfield, CA

good expert service with qualified technicians. they stand by there commitment to providing good quality service

5 years ago

Reply from American Home Shield

Hi Reginald,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Brenda Olson Las Vegas, NV

Very easy to work with. Quick response. Quality check every repair phone call or email her soon as it was completed

5 years ago

Reply from American Home Shield

Hi Brenda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 14th, 2021

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Verified Customer

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Ruby Scottsdale, AZ

great service, prompt and excellent and knowledgeable staff whom are respectful, reliable and friendly.

5 years ago

Reply from American Home Shield

Good morning Ruby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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PC Nampa, ID

American Home Shield has been very responsive and helpful when I needed repairs on my refrigerator and microwave.

5 years ago

Reply from American Home Shield

Hi PC,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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Sabrina Stafford, VA

Last two services were seamless. Depending on the contractor used determine the quality of work received. Pleased with the last two contractors

5 years ago

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Verified Customer

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Sally Hansen Atlanta, GA

It's quite unfortunate, when an American Home Shield Contractor comes to your home for a service repair and mislead a client by implying a repair item can be replaced. American Home Shield shouldn't mislead it's clients by saying they'll replace a repair item if it's not repairable!!

5 years ago

Reply from American Home Shield

Hi Sally,
I hate to hear about your most recent experience to have the issues repaired or replaced. I would be glad to speak with you and get the issues resolved.

Jan. 20th, 2021

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Verified Customer

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Kristin Loy

Every time we have had an issue the resolution has been extremely quick, and well done. Top Notch service, truly!

5 years ago

Reply from American Home Shield

Hi Kristin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Kathryn Cregan

Professional. Quick fix. On time. Service completed with a trained employee. Will recommend to anyone.

5 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Kristine Ward

Communicates well and sends excellent contractors out who know what they are doing and who also are great to work with.

5 years ago

Reply from American Home Shield

Hi Kristine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Anonymous

When I call with a problem they follow through quickly with sending a company out to solve the problem

5 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 20th, 2021

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Verified Customer

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William Church

Did what they promised. Our furnace quit working and they had it replaced with a brand new unit wihtin a week!

5 years ago

Reply from American Home Shield

Hi William. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so quickly and effectively. Thank you for trusting American Home Shield.

Aug. 25th, 2021

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Verified Customer

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Todd

easy to use website for requesting something, no hassle with having work done, the contractor they send are great

5 years ago

Reply from American Home Shield

Hi Todd,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Alisha

Great service on water heater repair/replacement; however I was disappointed that the macerator was not considered covered as a sewage ejector pump.

5 years ago

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Verified Customer

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DL

Know what you are paying for. AHS will do whatever it takes to NOT do the work. And they have deals with some of the worst subcontractors. So only get AHS as an insurance policy for disasters but don't expect quality service from them. They are also really hard to reach when you need to someone in their customer service department.

5 years ago

Reply from American Home Shield

Hi DL, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 20th, 2022

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Verified Customer

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Anonymous

Don't like the 75 charge every time. They also have limits to what they will cover.. ex: fault replacement is only partial payment not whole price.

5 years ago

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Verified Customer

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Anonymous

online options for customers during pandemic is awesome; phone options still available which is a plus.

5 years ago

Reply from American Home Shield

Hi , Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Victoria Rodriguez

Because It took almost 1 month to resolve issue due to all 15 + employee I spoke with and did't do anything. They just took notes and let it sit there with nothing being done. I will only say that the last person knew excatly what to do and she even agree that ALL the previous emplyee didn't do nothing.

5 years ago

Reply from American Home Shield

Hi Victoria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 6th, 2022

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Verified Customer

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Linda Fuhrer-Moore

because i was charged a deductible, then told by the contractor my issue was not covered and then charged again by the contractor. It has been three days and american home shield was suppose to call me back. I get the same run round each time I call. No one speaks english, they are difficult to understand.

5 years ago

Reply from American Home Shield

Hi Linda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Anonymous

The service members that they recommend for repairs are experts and I have been satisfied with their jobs!

5 years ago

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Verified Customer

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Jerry Z.

Good coverage and very professional to serve their customers, especially on a technically difficult service call.

5 years ago

Reply from American Home Shield

Hi Jerry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Lana Ward

Never have had to worry if I needed a repair. They even let me go with a repairman outside their list. Great!!!

5 years ago

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Verified Customer

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Mark Schneider

Had two claims thay both were taken care of in a timely manner.Both were done when they said it would

5 years ago

Reply from American Home Shield

Hi Mark, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Agnes Ramadan

I have had to pay and replace my own things.since the Clovis 19 the service is terrible they have you wait 30-90 minutes. I have been with them for 7years and I am looking for another. They send the cheapest companies out.

5 years ago

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Verified Customer

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Amber M.

Always quick service. Helped me in a pinch when my a/c went out in July and I was 9 months pregnant

5 years ago

Reply from American Home Shield

Hi Amber, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Jennifer O'R

I have had a lot of trouble with AHS. I have to call repeatedly to get a serviceman out, have had to wait on hold for multiple hours. They promised to replace my dishwasher, then ordered the wrong one and are trying to charge me a $175 restocking fee for their mistake.

5 years ago

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Verified Customer

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Michael Simmons

Responds quick with a qualified contractor for your issue. No hassle requesting or scheduling servoce.

5 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Chandra Taylor

I have not been pleased with the customer service, responsiveness, buyout option amounts, offered by American Home Shield. I intend to pursue other warranty companies and could not in good conscience recommend American Home Shield to others.

5 years ago

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Verified Customer

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John Seipert

American Home Shield is excellent because they are quick to sent out help and the service is exceptional.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Brianna

The technician was able to come assess what my issue was and got my refrigerator fixed the next week.

5 years ago

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Verified Customer

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Elizabeth Sandate

Awesome coverage and fast customer services. As soon as I call, a contractor is assigned in less than 24 hours.

5 years ago

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Verified Customer

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Kevin W

American Home Shield covered everything needed to repair our septic system, as promised when we signed up.

5 years ago

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