American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Steve Rockwell

I've been waiting for a microwave for 3 months because mine couldn't be repaired. Trying to get a hold of someone to ask questions it's impossible. Then when you do they transfer me to someone else and they either don't know or hang up on you! What a joke. If there was a spot for a Zero Star I would of selected it. Absolutely worthless!

4 years ago

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Veronica Ruiz

If I could I wouldn't give 1 star! The worst, my refrigerator wasn't working and after months of trying to fix with different appliance companies, never fixed!!! I was told that I was getting my service call fee money returned but that was also a LIE!! This company only takes your money and doesn't care about your situation!!!

4 years ago

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Sally

Using online to make needed appointments is quick and easy. Sub Contractors have been very responsive too.

4 years ago

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Sheila Yammer

Honesty, fairness in covering repairs, excellent customer service by both AHS reps and their repair partners

4 years ago

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Cynthia Zamorano

When I requested service, they answered in a timely matter. The plumber was knowledgeable and very professional.

4 years ago

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Sharon Lewis

The customer service is awful. The hold time on calls are 2 hours and then you are disconnected. You rarely get to speak to a live person or anyone here in the USA. The technicians they use are rude and are not who they say they are.

4 years ago

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Christopher S

Fast and courteous response, they sent the same plumber we had last time so we were extremely comfortable with that.

4 years ago

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Lynda Riggs

Havenâ€™t had to use the warranty often but when I did I Have always been happy with the level of professionalism.

4 years ago

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Denise Wallace

Because they are very nice and prompt. And answer anything i have to ask, they got the best people for the job.

4 years ago

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janet p wolfe

They send the worst companies to service your complaint.The wait time on phone is horrible and they outsource s service calls to countries where the people have such thick accents u can barely understand them. Seriously frustrating to deal with

4 years ago

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Donnell Williamson

They have saved us a lot of money over the year with not having to pay full price for maintenance needed.

4 years ago

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Barbara Steadman

The Representative was fine, i gave 4 stars because the repair vendor is not answering their phone and AHS was not able to get me a repair technician within 24 hours

4 years ago

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Diana Mejia

Problem with the dialect of your agents and i just cant understand them wish i could dealwith someone in USA

4 years ago

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Manuel Garcia

I cancelled a repair appointment 4 days prior to the date and I got charged. I tried to contact a human and never heard back. I am furious. I want to be refunded for the cancelled repair appointment immediately.

4 years ago Edited January 10, 2024

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Mary S

They have done what was advertised. They have gotten us excellent companies to handle our problems.

4 years ago

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Daniel White

They offered options on a holiday weekend when the ac in my tenants house wasn't working. They cared.

4 years ago

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Tracy

My air went out with the temperature in the 100's they helped me find a repairman that came out quickly!

4 years ago

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luke Slaughter and brianna Slaughter

Well been waiting for 2nd opinion for going on 3 weeks. Cant seem to get a refund from the first crook they sent out and promised it would be done. Oh and whenever you ask for a sup you get told one will call you back and then you never get that call. Also please stop the roosters in the background when talking to a over seas rep

4 years ago

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Ramanda Savant

they have help me in many ways but Airconditioning was high in price when it went out but they fixed it

4 years ago

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Jere Robertson

AHE sent a company that obviously would not listen. I told them twice the board was out on our dishwasher. Company has now been here twice. Still not fixed! Today they agreed the board was out on our Kitchen Aide dishwasher.

4 years ago

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L E Schaefer

Run. Just run from this company. Eight weeks to replace two a washing machines is excessive. I chose not to take the cash option because it was considerably less than the replacement machines cost. They get one star because their people they employ do go above and beyond what they can do, something just falls apart once you hang up the phone.

4 years ago

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Joseph Wiltz

Difficulty with multiple accounts I have with different properties. In addition even with multiple properties my premiums are going up instead of down.

4 years ago

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S. Ricci

Don't like that they increase the prices every year and don't advise you ahead of time, even though my contract says they are supposed to give you sixty days notice

4 years ago

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William Wilkes Jr.

Not a long wait time trying to speak to someone and they have been sending out 4 and 5 star service technicians to my home

4 years ago

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Wendy Zaslove Chatsworth, CA

Because it took 2-1/2 months for them to finally replace my washer....the many many reps I spoke to had no answers, plus I had to Replace my garage door opener and was told i could hire my own person because my car was stuck and now you guys will not reimburse me

4 years ago

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Chris Waldo Fresno, CA

Took order quickly, scheduled service, tech was on time & repair was completed professionally...thanks

4 years ago

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James Montclair, CA

The company has great service and stands by the claim to replace appliances if it can't be repaired.

4 years ago

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J Yound Ponder, TX

Quick to respond. And take care of the problem. The service guy they sent and his company were great

4 years ago

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Jill Viggiano Wilsonville, OR

I haven't had to use AHS much but when I have, they are responsive and I have been pleased with their vendors.

4 years ago

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Kendall Thomas Glen Saint Mary, FL

They are not consistent with communication throughout the repair. We sit on hold for hours to get anyone to provide an update that's really not useful.

4 years ago

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Kimberly Tate Amarillo, TX

Because they hire reputable companies to fix any covered house hold issues Completely. With no hidden fees.

4 years ago

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Merline Salmon Stockbridge, GA

satisfaction with their service work was done in a timely manner technician was confident and professional

4 years ago

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N Ramos Miami, FL

From the lady that took our cal to the technicians, everyone was intentional about getting our AC fixed.

4 years ago

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Terry Parks Phoenix, AZ

I have asked for a supervisor from the Authorization Department to call me about an issue and after two months of waiting and holding for a total of 8 hours have still heard NOTHING from them. I was assured by three of your employees that my request would be honored. NOTHING!!!!!!!!!!!!!!!!!!!!!!!

4 years ago

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Sylvia Paredes Houston, TX

I have always had wonderful service. I have had good repairs, on time and when it was unfixable I got a new one.

4 years ago

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S Sanders

During the past four months, this company has made no fewer than 6 attempts to repair my refrigerator's icemaker without success. They have used at least 4 contractors, none of which has succeeded. With each visit, I must rearrange my schedule and take time off.

4 years ago

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Sarah N w Walker Saint Louis, MO

Right now doing this pandemic it is bery hard to talk to a representative not enough people working for the volume of calls

4 years ago

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Angela Talley Mechanicsburg, PA

If you want to speak to an actual person, be prepared to wait for hours. Even then it's difficult to resolve issues. Some contractors are very good, others very poor.

4 years ago

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Barry Wallis Tyler, TX

AHS is difficult to communicate with; customer service follows only the scripted responses with little concern or ability to listen to the customer.

4 years ago

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Bob PETROSINO Prosper, TX

The link in the email you sent to simply choose an option to replace an appliance doesn't work " I waited 2+ hours on phone for help before being disconnected "and there is no logical way to navigate your website for guidance.

4 years ago

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Verified Customer

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Janet Wood Valley Center, CA

Expeditious with servicing my service request. Very knowledgeable technician who replaced our water heater.

4 years ago

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Diane Salmond Madison, IL

Great customer service, job complete in a timely manner. On time arrival. Questions answered..repair request completed

4 years ago

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Sheri Pitteroff Fontana, CA

I have had American home shield for many years and they have pull through for me every time such an easy process

4 years ago

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mike Stanford Las Vegas, NV

Easy process fast fix. I was immediately contacted from the AC company and the repair was completed quickly.

4 years ago

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Bridget Humble, TX

The professionalisms and service also the communication about the product and timeframe of the service.

4 years ago

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Jim Schuld Borden, IN

Usually very prompt service and they always cover what they say. Would get 5 but sometimes contractors have been difficult

4 years ago

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Andy Vail Mayfield, KY

Good service but it would be nice if incident prices were lower and if the contractors were held to a 24 hour contact policy.

4 years ago

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Louis Villella Chesapeake, VA

When the first company did not respond they acted quickly to get me a new company out to fix my refrigerator

4 years ago

Reply from American Home Shield

Hi Louis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 20th, 2020

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Verified Customer

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Sophia Havelock, NC

I was able to input my repair request online, and was contacted by the repair service with in a day of my request.

4 years ago

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Jean Sacramento, CA

I like that they are responsive to my needs when they finally understand what I am needing. See my comments at the end of this survey.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hello Jean, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

American Home Shield Reviews