American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jamillah Hutchinson Wilmington, DE

Very nice , timely and helpful. Jack was very polite and informative . The process was easy and everyone was efficient

4 years ago

Reply from American Home Shield

Hi Jamillah,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Mary Rancho Cucamonga, CA

Quick, efficient, professional, wore mask and gloves, cleaned unit, identified a problem and solved it.

4 years ago

Reply from American Home Shield

Good afternoon Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 18th, 2020

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Verified Customer

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Rick Volpo

Recently very good! In the past, not so good ! AHS needs to stay on top of the contractors they choose!

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Rick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 18th, 2020

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Verified Customer

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John Lancaster, CA

Good service; good value; website is easy to use and I like that you can place a claim without having to make a call.

4 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 18th, 2020

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Verified Customer

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Ted Needham La Fayette, GA

Anytime I have had a problem they have got right on it . The best home Warranty insurance on the market today

4 years ago

Reply from American Home Shield

Hi Ted,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Jose R Quintana Orlando, FL

good but with my experience with another was that they were more in touch after opening case. Called to see if vendor made appointment, etc.

4 years ago

Reply from American Home Shield

Hi Jose,
Thank you for providing American Home Shield with feedback about your experience!

Jun. 21st, 2020

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Verified Customer

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Carmelo Brandon, FL

On time and solved the problem needed a part and had to come back but came back before the day he said

4 years ago

Reply from American Home Shield

Hi Carmelo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Karin Stienemeier Saint Petersburg, FL

They are efficient, send good companies over to take care of the service requests and then follow up.

4 years ago

Reply from American Home Shield

Hi Karin,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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JAMES Naples, FL

Professionalism had the parts required and assisted with prevention issues knowledge of issue and he was on time

4 years ago

Reply from American Home Shield

Hi James,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Verified Customer

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Renee Ollio Sarasota, FL

Very punctual and fixed the problem. Explained thoroughly what he was doing with the hot water tank.

4 years ago

Reply from American Home Shield

Hi Renee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Jeff Coxs Creek, KY

In the middle of a pandemic they were able to have my heat pump diagnosed, parts ordered, and repaired in about a week

4 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Colleen McGraw Adrian, MI

Product has saved us so many times with all the things that pop up in the first year of home ownership.

4 years ago

Reply from American Home Shield

Hi Colleen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Jim Broken Arrow, OK

Prompt customer service and the service company that did my work (Certified Heat and Air) was fantastic

4 years ago

Reply from American Home Shield

Good afternoon Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Nicole L Whitehair Laurel, MD

I rated that way because for one issue to be fixed I had to call more than once, but when I made the last call, it was fixed quickly and correctly.

4 years ago

Reply from American Home Shield

Hi Nicole,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 19th, 2020

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Verified Customer

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Don Seay Oviedo, FL

Even though rather expensive and sometimes hard to contact or work with, they have still provided me with a valuable service.

4 years ago

Reply from American Home Shield

Hi Don,
We appreciate your feedback and hope you continue to enjoy!

Jun. 21st, 2020

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Verified Customer

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Angela Watkins McDonald Memphis, TN

Empire has done an excellent job. I would recommend them to everyone that I know for future references.

4 years ago

Reply from American Home Shield

Hi Angela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2020

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Verified Customer

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Bob Pollock Columbia, MO

They came out and addressed the problem with my HVAC until. They were knowledgeable so I'll call this company, again

4 years ago

Reply from American Home Shield

Hi Bob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 20th, 2020

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Verified Customer

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Ricky williams

Excellent customer service always been very helpful always send someone out that’s very professional

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ricky,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Betty Welsh College Station, TX

Easy to book appointments online, service provider is quickly assigned and issues are resolved in a timely manner..

4 years ago

Reply from American Home Shield

Good afternoon Betty,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Barbarlina Sewell Middletown, DE

Great customer service, reliable, will replace defective products and replacements are worth the money.

4 years ago

Reply from American Home Shield

Hi Barbarlina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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J D Wade Centreville, VA

They really make it difficult to have a non-functioning item replaced. Company made 6 trips to my home to bandage a 26 year old water heater before they would replace it.

4 years ago

Reply from American Home Shield

Hi JD,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.

Jun. 21st, 2020

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Verified Customer

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Dorothy Montague

I have spent 6 hours on the phone over 3 phone calls and as of today still no call back as promised 3 times. I am 70 my husband 75 its 95 degrees here and I’ve been without ac since June 2 and you all dont seem to care about anything but my draft.

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Dorothy,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Tonya Simmons Raeford, NC

American Home Shield is a great company. I am glad that I have a contract with them. They are very prompt.

4 years ago

Reply from American Home Shield

Hi Tonya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Beverly Lithonia, GA

I was pleased with the entire process. The rep was professional and completed the job in a timely manner

4 years ago

Reply from American Home Shield

Hi Beverly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Gracie Sharp New Braunfels, TX

Their professionalism and promptness. I would recommend them to anybody. A great value for your money

4 years ago

Reply from American Home Shield

Hi Gracie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Thomas Taylor

Every Issue We've had has been resolved quickly (depending on the vendor's availability) satisfactorly.

4 years ago

Reply from American Home Shield

Hi Thomas,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Marshella

I will recommend American Home Shield.I received quick and excellent service in the repair of my air conditioning unit.. It’s still cooling

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Marshella,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2020

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Verified Customer

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Grace Tehachapi, CA

because filing the claim was stress free and the repairs were handled in a timely matter be a true professional

4 years ago

Reply from American Home Shield

Good morning Grace,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 9th, 2020

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Verified Customer

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Jacqueline Thornton Greenville, AL

They take care of their customers and they are always prompt with finding someone to repair your items.

4 years ago

Reply from American Home Shield

Good morning Jacqueline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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Ralph Rodriguez Cape Coral, FL

Always there for you, and gives every homeowner a great piece of mind knowing they are there for you

4 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2020

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Verified Customer

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Dazarine Taylor Flint, MI

Though professional, the response to problem resolutions are slow or extremely delayed leaving customers feeling ignored.

4 years ago

Reply from American Home Shield

Hi Dazarine,
Hi Rob,
Thank you for letting us know know about this. Your feedback helps us get better.

Jun. 11th, 2020

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Verified Customer

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Fenton D Smiyh Stone Mountain, GA

Great Customer resolution,Professional,Follow up time of request of service and after repairs were made.

4 years ago

Reply from American Home Shield

Hi Fenton,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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Donna Troyna Marion, IA

They have always taken care of my needs. At times it takes forever to get through to talk to someone, but it all works out.

4 years ago

Reply from American Home Shield

Hi Donna,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 11th, 2020

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Verified Customer

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Robert Sampson Midlothian, VA

AHS is an insurance company and did a good job this time. In the past, their response to my problem did not come anyway near this one.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2020

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Verified Customer

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La Rhonda M. Smith Van Nuys, CA

I explained what I wanted to have done and needed with coverage indicated. Then not authorized, if they knew that the work was not covered then it was wrong to take my money under false pretenses. I would have never paid money for services that I knew I could not receive. I asked for my money back as a hardship and no response.

4 years ago

Reply from American Home Shield

Hi La Rhonda,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. We would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Michael Valdes Simi Valley, CA

Their customer service is extremely poor. Hard to get through to a representative and when you do, it's someone whose first language is not English. Difficult to communicate.

4 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent experience to have the pool electrical issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Troy White Greenbelt, MD

It took over one week to get by HVAC repaired. I had to call 5 times to get an update. American Home Shield needs to be more involved with updating the customers on what is going on with their repair. All of their repair companies have low ratings.

4 years ago

Reply from American Home Shield

Hi Troy,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you and discuss the issues.

Jun. 12th, 2020

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Verified Customer

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sarah price Gilbertsville, PA

we have onlu used them 2 times in five years and the service was fine. Not good communication however when purchasing the plan or checking on what is covered.

4 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for your feedback about your overall AHS experience.

Jun. 13th, 2020

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Verified Customer

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Elizabeth Spearline

My problem always gets fixed by the repairman. The service companies are reputable. Never had a problem.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Elizabeth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

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Verified Customer

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Jim Sullivan

Quick and easy, fixed problem Costing very little out of pocket. Most companies want to sale me new equipment.

4 years ago

Reply from American Home Shield

Hi Jim,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

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Verified Customer

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Laverne

First time using and my experience from scheduling all the way up to the appointment went very smoothly. Worker was very professional.

4 years ago

Reply from American Home Shield

Hi Laverne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Zoila Victorville, CA

Great response and great customer service. The companies they work with are great as well. Thank you.

4 years ago

Reply from American Home Shield

Hi Zoila,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Ellen Shackelford Hampton, VA

I do not have anything negative to say about my experience with the service! I am totally satisfied.

4 years ago

Reply from American Home Shield

Hi Ellen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 6th, 2020

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Verified Customer

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Michael Scott Thorsby, AL

Great communication and follow up. Immediately got me in touch with the company that did the repair.

4 years ago

Reply from American Home Shield

Hi Michael,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 5th, 2020

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Verified Customer

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DONNA SHAW Nashville, TN

I have had no problem when i call for service within 24 hours i have some one at my house to fix the problem

4 years ago

Reply from American Home Shield

Hi Donna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

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Verified Customer

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Charles Waco, TX

Quick service honest not too expensive might be better to get clarity on what happens if AC breaks down completely

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Jeffery Smith Washington, DC

The cost for maintenance for major items should be comparative to rates offered by other vendors. Maintenance helps prevent costly repairs and replacement.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for your feedback about your overall experience!

Jun. 7th, 2020

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Verified Customer

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Vicki

American Home Shield gets in contact with a repair person and you get a call within 24 hours. It’s a great service.

4 years ago

Reply from American Home Shield

Good afternoon Vicki,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Kasandra Ravin

Quick to respond to my service request and the company that was sent did an awesome job to get my AC working

4 years ago

Reply from American Home Shield

Hi Kasandra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Brian Wegley

They were responsive and professional. It was clear to me that their goal was to support their client.

4 years ago

Reply from American Home Shield

Hi Brian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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