American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Larry Williams Fuquay-Varina, NC

good company good people never had a problem in 20 yrs, although it does take a long time to get a credit back

6 years ago

Reply from American Home Shield

Hi Larry,
Your patronage to AHS is more than appreciated for the past 20 years. Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Verified Customer

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Diego Saint Cloud, FL

Very easy to place the service order and the independent contractor AHS sent was very diligent and efficient

6 years ago

Reply from American Home Shield

Hi Diego,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 28th, 2020

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Verified Customer

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Jewel S Cleveland, MS

This is the second time I've had to call them and the response time was good. I was very pleased with the technician

6 years ago

Reply from American Home Shield

Hi Jewel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 27th, 2020

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Verified Customer

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Melissa Schultz

Quick and easy. Excellent service partners Have used them on three different occasions in two different homes

6 years ago

Reply from American Home Shield

Good afternoon Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide your homes.

Apr. 20th, 2020

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Verified Customer

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Dick Roach

Excellent response time, excellent follow up, price is in line with the protection offered, and the piece of mind.

6 years ago

Reply from American Home Shield

Dick,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Verified Customer

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Ralph Waagner

Last few calls for repair they have gone well, but in the past trying to get washing machine fixed,took more than a month.

6 years ago

Reply from American Home Shield

Ralph,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Apr. 17th, 2020

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Verified Customer

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Maricela Ramirez

Hassle free! Every time I've needed AHS it's a quick call , answer a few questions, and wait for service. So easy!

6 years ago

Reply from American Home Shield

Hi Marciela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Verified Customer

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Marcus Williams

They help out a lot and save me a lot of money. Make it easy not to use your insurance company on things.

6 years ago

Reply from American Home Shield

Hi Marcus,
We strive to ease the cost of home repairs and provide you with a great service experience!

Apr. 17th, 2020

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Verified Customer

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Joel

Always solved the issue. Personal we're polite and knowledgeable. They respected their surroundings.

6 years ago

Reply from American Home Shield

Hi Joel,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 2nd, 2020

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Verified Customer

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Paula

Although they answer the phone right away. When you actually contact the company assigned, you dont get service that day. The service is 24v'48;hours after the call.

6 years ago

Reply from American Home Shield

Hi Paula,
Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience and discuss the hold time.

Apr. 2nd, 2020

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Verified Customer

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Adhele Fantone

Quick and complete service. Very prompt with reviewing and suggesting what was wrong with the issue at hand

6 years ago

Reply from American Home Shield

Hi Adhele,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Antonio Cogliandro

AHS has always been responsive to us. In the case of discrepancies, they have always proactively resolved the issues.

6 years ago

Reply from American Home Shield

Good afternoon Antonio,
Thank you for providing us with such positive feedback about your American Home Shield experience.

Mar. 23rd, 2020

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Verified Customer

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Deborah Hale

Problem solving, my issues have gotten solved when I have called customer service or email them for a claim.

6 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for the 5-stars! Hope you continue to have a wonderful AHS experience.

Mar. 23rd, 2020

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Verified Customer

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David Woods

Outstanding service when you need help with your service calls. On time service and quality service as well.

6 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Joyce Leming

Dependable service when I needed it...the part took a while but because of my schedule it worked out fine.

6 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for becoming a recent customer of American Home Shield. As you continue to move forward in your new hope, we hope to ease the hassle of repairs. We hope you continue to enjoy your American Home Shield coverage!

Mar. 23rd, 2020

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Verified Customer

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V MTZ

Contractors quality is not always great, we should be allowed to pick within a list...no need to give work to a mediocre business .

6 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2020

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Verified Customer

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Susan Poplau

Getting my home repair was easy and we did not have to wait long for the repair person to come and fix the problem.

6 years ago

Reply from American Home Shield

Good afternoon Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Flo Harper

There is a great peace of mind knowing that the most expensive repairs in my home are always covered.

6 years ago

Reply from American Home Shield

Flo,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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nick

recent service call for dryer using American Home Shield charged more than the regular service call rate they normally charge ..not happy paid over 500 dollars for and for what ?

6 years ago

Reply from American Home Shield

Hi Nick,
Thank you for providing us with feedback about your American Home Shield customer service experience and the non covered cost. I would be glad to speak with you and assist to get the issues resolved.

Mar. 17th, 2020

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Verified Customer

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Paul

I've only been using AHS for just over 2 months and when my heat went out a few weeks ago, they were very responsive.

6 years ago

Reply from American Home Shield

Good morning Paul,
We are pleased to have you on board as a new customer of American Home Shield. We hope you continue to enjoy many more great service experiences.

Mar. 17th, 2020

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Verified Customer

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Walt Z

Solid corporation, high rated service providers in our area, easy issue submission, rapid approval system.

6 years ago

Reply from American Home Shield

Walt,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Kathy Scott

We had a quick response. The service guy resolved our issue and showed us the source of the problem.

6 years ago

Reply from American Home Shield

Hi Kathy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Fred

Whenever I request repair service, it is almost immediate and the companies they choose have been top notch so far.

6 years ago

Reply from American Home Shield

Hi Fred,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Cristina Garcia

Contractors assigned to a job are often the worst reviewed contractors in the area. I've been waiting a month for my dishwasher to be fixed. All the reviews on the company's website blame AHS for assigning them that company.

6 years ago

Reply from American Home Shield

Hi Cristina,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you and get the dishwasher issue resolved.

Mar. 5th, 2020

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Verified Customer

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Edward Warman

Quick competent service. Professional. Arrived early. Diagnosed the problem. Repair was completed in a timely manner.

6 years ago

Reply from American Home Shield

Good afternoon Edward,
We strive to provide you with the best customer service experience and contractors to complete each job. We hope you continue to enjoy AHS!

Feb. 26th, 2020

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Verified Customer

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Fran Watson

I've always had wonderful service with American Home Shield. The respond and handle the issue quickly.

6 years ago

Reply from American Home Shield

Fran,
We are delighted to hear your satisfaction with our service! Thank you for taking the time to share your thoughts with us.

Feb. 25th, 2020

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Verified Customer

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S Smith Warner

We've used them several times and we live in the "sticks" and yet they always find great contractors to help us.

6 years ago

Reply from American Home Shield

Hi S Smith,
Your feedback about your AHS experience is more than appreciated. We are pleased to hear about the technicians within your area that have been able to service your home repair needs.

Feb. 26th, 2020

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Verified Customer

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Mark Steele

I've made 2 claims and the first one (six or replace our oven) took about 3 to 4 weeks, but the icemaker was done quickly. so now I'm ok with AHS.

6 years ago

Reply from American Home Shield

Hi Mark,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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David

they are only as good as the company they send to fix your problem. last service call company were really professional. last company were not

6 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed by our technicians.

Feb. 26th, 2020

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Verified Customer

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MA

Very good service and customer service I have them more than 3 years after my son have them and was happy with them

6 years ago

Reply from American Home Shield

MA,

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Feb. 14th, 2020

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Verified Customer

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Patricia True

Any time I have been required to need the service, the technicians were promptly provided and service was quite satisfactory.

6 years ago

Reply from American Home Shield

Patricia,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Feb. 14th, 2020

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Verified Customer

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James T.

Excellent customer service and follow-up. Team of representatives are always courteous informative and professional."

6 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your experience. I am glad to hear that you have enjoyed the customer service we provide.

Feb. 4th, 2020

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Verified Customer

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Ebony SW

I've never experienced any issues w/the service or any of the people that have come out to make repairs.

6 years ago

Reply from American Home Shield

Hi Ebony,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Barbara trundle

My water flooded,they said it was repaireIdon't need my cabinets to get wet d,well it has flooded again!!!! All over the laundry room into the kitchen!!!

6 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for leaving feedback and making AHS aware of your most recent experience. I would be glad to speak with you and get the issue resolved.

Jan. 27th, 2020

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Verified Customer

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Kevin

I had to contractors come to my home. One performed very well the other contractor is however coming back for a third time to get the refrigerator fixed. The appliance contractor I have not even received an email yet about these appointments I've only received phone calls and why is it taking three times

6 years ago

Reply from American Home Shield

Hi Kevin,
Thank you providing American Home Shield with feedback about your most recent experience to have the refrigerator repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 17th, 2020

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Verified Customer

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Larry

Difficult to communicate with representatives from Phillipines. Customer needs to have more control over selection of contractors. Not all choices are desirable.

6 years ago

Reply from American Home Shield

Hi Larry,
I hate to hear about your most recent experience and the miscommunication experienced to speak with a representative. I would be glad to speak with you and get the issue resolved.

Jan. 8th, 2020

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Chadli Pittman

If I could give this company negative stars I would -- it honestly feels like i've been scammed. I've been paying AHS for 2 years without incident, yet of course, when the time comes, there is an excuse as to why they cant be helpful, and nobody really seems to care. I have been living (in the winter months) without hot water for almost 3 weeks now, despite a water heater replacement being one of the things that the Company clearly outlines as a covered service. Once you pay the required service fee, you are assigned one of the AHS partner companies to come assess and complete the repairs. Well, of course, AHS chooses partners who complete the work for the cheapest because they are illegitimate. My "partner" company doesnt have a valid website, and the phone number goes to a cell phone. The repair man told me he would come on the monday after my heater broke, he didnt show up until wednesday: strike 1. Then, on wednesday, he showed up (2 hours past the rescheduled time he texted to say he would arrive), spent 15 minutes in my home, and told me my water heater was broken and that i would need a brand new one. Cool? No. For some reason, after that, he never sent AHS the assessment, and has ghosted both me and AHS since (for almost 2 full weeks now). AHS is saying there is nothing they can do since they assigned the work to him in their system, and that I just need to wait until we can reach him for his assessment. So basically I'm playing a waiting game, in December, without anything but ice cold water in my home. They made sure to process my monthly fee as I've been waiting, though. Absolutely awful, i wouldnt recommend them if they were the last warranty provider on earth.

9 months ago

Reply from American Home Shield

Hello Chadli Pittman,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand you you had a water heater malfunction. The pro assigned was causing delays with the diagnosis not being submitted and AHS not being able to contact them. We see the executive relations agent was assigned to your case and you will be helped by them on this particular work order for the water heater. If you ever need AHS please reach out to us using the email address socialmedia@ahs.com. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 2nd, 2025

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Charles Eklof

This company is a joke. Complete garbage service. I have been a member for 6 years in my current home and for years prior to that in a different home. We have literally paid them multiple thousands of dollars. Our furnace went out and so far, we have been getting the runaround for over a month (while the cold weather is setting in at night). The issue is the expense of the parts required to fix the furnace. They don’t want to pay it. You will only be able to speak to a customer service representative or the escalation department. Both just make excuses and nothing gets done. You will never speak to the authorization department or a manager. They shield them from all of this. I cannot tell you how many hours I’ve spent on the phone with them but I can tell you that they are a complete nightmare to work with. Buyer beware!!

11 months ago

Reply from American Home Shield

Hello Charles Eklof,

Thank you for reaching out to us. We are appreciate you reaching out to let us know of the AHS experience you had. We understand you may still have issues reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 9th, 2025

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Rebecca Grace

I was with AHS for five years. The warranty seemed to help cut down on my overall costs when my A/C went out but more recently, they did NOT cover $1,500 in "upgrade" fees their contractor said I had to have to bring my water heater up to code. Getting other quotes for the heater, I found it would only cost $1,300 to pay someone else in total I also couldn't get another $1,500 covered for a fridge and range I had to replace myself. Trying to cancel was a hassle too as the representative wouldn't stop trying to "compensate" me to try to stay on, even after I told him there was no way they were going to compensate me for the $3,000 I was out. I won't ever use them again.

1 year ago

Reply from American Home Shield

Hello Rebecca Grace,

Thank you for reaching out to us. We appreciate you taking the time to express your experience with AHS. We apologize we were not able to meet your standards. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 27th, 2025

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James

I really had a great experience this is my first house I ever owned your staff was very professional and very understanding. Response time was very quick issue fixed within 24 hours. Thank you!

1 year ago

Reply from American Home Shield

Hello James,

Congratulations on your new home. We are happy to know you have chosen AHS to service your new home. Thank you for reaching out to us to let us know about the professional and prompt services performed by AHS and the AHS Pros. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Omar

This Technician man is super polite, respectful and he knows what he is doing. I will give him a lot more than five stars. God bless him. I hope a lot of Technician like him……

1 year ago

Reply from American Home Shield

Hi Omar, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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T Randle

1 year ago Edited December 23, 2024

Reply from American Home Shield

HI T,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Ravi G

Top quality contractors assigned to do the repairs and they get the job done fast. Little bit costly with the service charge you have to pay on top of monthly fees but well worth it for the peace of mind.

1 year ago

Reply from American Home Shield

Hi Ravi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Ritchie Vaughan

Very disappointed in this company. First time I called them for an HVAC repair, it turned out they don't cover my repairs, so I paid their guy $550 out of pocket to charge the system. I would rather have found my own HVAC technician because that was way too expensive. Second time I had to call AHS for my fridge, it took their guy 8 days to get to my house. He then showed me the fridge and explained that it's a sealed system that is not meant to be serviced. It took AHS another 72 hours to process his report.... at which point AHS told me that the system was serviceable but was missing a part, so it was outside of my warranty. Then they told me that, for another $45, the part could be installed and the fridge could be fixed. I told them that, yes, of course I want to spend $45 to fix my fridge. They never sent the technician. So I called again, got the same lecture, and was told a technician would come out for $45. Once again, nobody followed up. So I called a third time. This time, AHS told me that I was outside of the warranty, so the HVAC company would not come out and would not install a port... but that I could pay AHS another $100 for a second opinion. At this point, I've been without a fridge for 3 weeks, and it's already been diagnosed as a sealed system that has no port for charging. This is clearly just a scam meant to make me go away so that AHS doesn't have to replace my broken fridge.

2 years ago

Reply from American Home Shield

Dear Ritchhie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 23rd, 2024

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Stefaan Braem Tarpon Springs, FL

AHS American Home Shield aka Frontdoor Name is confusing, isn’t it? But that’s not the only thing… I have been with the Shield for more than 2 years, used the service multiple times and I have some serious comments/information for those who want to know. For all your in-home repairs, the company pulls from their pool of contractors and assigns them to you. You have no choice in the matter. Their selection is based on those firms who have plenty of availability. Who has plenty open slots? Those companies with a low number of appointments. Why do they have few commitments? Because they are not that good, not that professional… and that is the service you end up with - companies with low review ratings. Repair parts are ordered through the AHS system. The parts will be same (or lesser) quality. There is never an upgrade in this process. Especially true for HVAC parts. If you think AHS will replace your entire system, forget it! They will only replace the part that is broken. The parts are ordered and the wait will start…with you in the heat (or in the cold) in the meantime. I just canceled my contract since I could not see the value of it. Since you cannot cancel your contract online you need to call the customer service phone number. This painstaking action took 45 minutes. First you talk to the first line of customer service agent (billing) where the agent will try to keep you as a customer by promising you one month a free service. When not agreeing, the call is transferred to member resolution where you are confronted with same questions and speels. Here I would get two months of free service - go figure. When I finally could get to a cancellation agreement, I was immediately charged a $9.45 cancellation fee. That fee is nowhere mentioned in the contract. Should I sue for that? Of course not. I am just relieved that from now on I will avoid the useless recurring monthly fees. AHS is out the Backdoor…

2 years ago

Reply from American Home Shield

Dear Stefaan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 29th, 2023

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Connie Hammond Fort Mitchell, KY

You hear so many bad stories about warranty companies, but I’ve been very happy and impressed by American Home Shield. They initiated the claim in a timely manner, and their vendors responded in a timely manner.

2 years ago

Reply from American Home Shield

Connie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Martha Wurtele Jones Helena, AL

On separate occasions both my dishwasher and ice maker went out. I paid my deductible each time and that was it! The repairs were covered completely by American Home Sheild..

2 years ago

Reply from American Home Shield

Dear Martha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Gwendolyn George-James Fort Worth, TX

Some of the items were serviced more than once. It should only be one service fee if with in a certain time frame. I’ve tried getting family and friends to join or rejoin but they say that AHS doesn’t approve any of their repairs.

3 years ago

Reply from American Home Shield

Gwendolyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 7th, 2023

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Anna Siata Karneh Lawrenceville, GA

Overall, the price is too high. I pay a monthly fee and I have to pay an additional $125 dispatch fee. Also, when the technicians come, 50% of the time they find things they say are not covered and I have to pay an additional fee for them to fix.

3 years ago

Reply from American Home Shield

Anna, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Winfred Crowley, TX

I have had a very bad experience with Air Conditioner repair. I have been without A/C for 3 weeks during a record breaking heat wave. I've had to spend money on hotel rooms and portable A/C units. I've encountered employees who gave conflicting information. All the reps I spoke with were courteous but ultimately not helpful in advancing my work order

3 years ago

Reply from American Home Shield

Winfred, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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