American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Betty S

No complaints. Same problem both times on our water heater. will probably be replaced the next time!

6 years ago

Reply from American Home Shield

Hi Betty,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Verified Customer

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O Hamilton Wearing

Customer Service is excellent. We've had 2 issues and they've been right there to connect us with a trained contractor.

6 years ago

Reply from American Home Shield

Hi O Hamilton,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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steve pullara

good service. timeliness, good natured repair person named Roy from" Aplus Plumbling". professionalism and expertise..

6 years ago

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Nick Wortman

AHS is easy to use, they provide plenty of options for warranties and they are quick to respond to requests.

6 years ago

Reply from American Home Shield

Hi Nick,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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SRP Sacramento, CA

It’s been easy to set up a service request, get updates by text/email, and the contractors have been responsive

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi SRP,
Thank you for your feedback!

May. 5th, 2020

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Verified Customer

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Michael Floyd Birmingham, AL

Fast service and really appreciated the thorough explanation of what was in my contract and not in my contract.

6 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Melissa Parton Tulsa, OK

So far so good. I had horrible experience with the other warranty company I was with and that's why I changed.

6 years ago

Reply from American Home Shield

HI Melissa,
Thanks for your trust, we're thankful for amazing customers like you.

May. 6th, 2020

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Verified Customer

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Vince Tellez Thousand Palms, CA

Took care of problem right of way replacing my ice maker because of the other ice maker being Jamed.

6 years ago

Reply from American Home Shield

Hi Vince,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Tina Pace Flint, MI

Good customer service, coverage is really good, I have had this company for about 7 years now, very happy!!

6 years ago

Reply from American Home Shield

Hi Tina,
thank you so much for taking the time to provide feedback. Your patronage for the past seven years has been more than appreciated. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2020

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Verified Customer

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Elias ONeal Corsicana, TX

The service was great and we were contacted promptly. Every person we spoke to were very professional.

6 years ago

Reply from American Home Shield

Hi Elias,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2020

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Verified Customer

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Celene villarreal Rowlett, TX

Very good and and reliable service! Excellent customer experience! Very fast and great communication skills

6 years ago

Reply from American Home Shield

Hi Celene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Barbara Rutherfordton, NC

They took care of my issue. However did not get 5 stars because one issue took over 2 months for them to get a contractor.

6 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for your feedback. We hate to hear about the delay and hope you have an better experience.

May. 8th, 2020

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Verified Customer

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Wayne Sharp Souderton, PA

Timely complete service everything that we signed up for I’m really glad that we have American home shield

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Wayne,
Your feedback is more than appreciated!

May. 6th, 2020

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Verified Customer

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Denise Hurst, TX

Prompt service. Easy to reach. Some of the vendors are not the best quality, but website allows you to look up some before booking.

6 years ago

Reply from American Home Shield

Hi Denise,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 6th, 2020

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Verified Customer

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Larry Williams Fuquay-Varina, NC

good company good people never had a problem in 20 yrs, although it does take a long time to get a credit back

6 years ago

Reply from American Home Shield

Hi Larry,
Your patronage to AHS is more than appreciated for the past 20 years. Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Verified Customer

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Diego Saint Cloud, FL

Very easy to place the service order and the independent contractor AHS sent was very diligent and efficient

6 years ago

Reply from American Home Shield

Hi Diego,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 28th, 2020

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Verified Customer

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Jewel S Cleveland, MS

This is the second time I've had to call them and the response time was good. I was very pleased with the technician

6 years ago

Reply from American Home Shield

Hi Jewel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 27th, 2020

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Verified Customer

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Melissa Schultz

Quick and easy. Excellent service partners Have used them on three different occasions in two different homes

6 years ago

Reply from American Home Shield

Good afternoon Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide your homes.

Apr. 20th, 2020

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Verified Customer

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Dick Roach

Excellent response time, excellent follow up, price is in line with the protection offered, and the piece of mind.

6 years ago

Reply from American Home Shield

Dick,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Verified Customer

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Ralph Waagner

Last few calls for repair they have gone well, but in the past trying to get washing machine fixed,took more than a month.

6 years ago

Reply from American Home Shield

Ralph,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Apr. 17th, 2020

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Verified Customer

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Maricela Ramirez

Hassle free! Every time I've needed AHS it's a quick call , answer a few questions, and wait for service. So easy!

6 years ago

Reply from American Home Shield

Hi Marciela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Verified Customer

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Marcus Williams

They help out a lot and save me a lot of money. Make it easy not to use your insurance company on things.

6 years ago

Reply from American Home Shield

Hi Marcus,
We strive to ease the cost of home repairs and provide you with a great service experience!

Apr. 17th, 2020

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Verified Customer

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Paula

Although they answer the phone right away. When you actually contact the company assigned, you dont get service that day. The service is 24v'48;hours after the call.

6 years ago

Reply from American Home Shield

Hi Paula,
Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience and discuss the hold time.

Apr. 2nd, 2020

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Verified Customer

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Joel

Always solved the issue. Personal we're polite and knowledgeable. They respected their surroundings.

6 years ago

Reply from American Home Shield

Hi Joel,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 2nd, 2020

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Verified Customer

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Adhele Fantone

Quick and complete service. Very prompt with reviewing and suggesting what was wrong with the issue at hand

6 years ago

Reply from American Home Shield

Hi Adhele,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Antonio Cogliandro

AHS has always been responsive to us. In the case of discrepancies, they have always proactively resolved the issues.

6 years ago

Reply from American Home Shield

Good afternoon Antonio,
Thank you for providing us with such positive feedback about your American Home Shield experience.

Mar. 23rd, 2020

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Verified Customer

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David Woods

Outstanding service when you need help with your service calls. On time service and quality service as well.

6 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Deborah Hale

Problem solving, my issues have gotten solved when I have called customer service or email them for a claim.

6 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for the 5-stars! Hope you continue to have a wonderful AHS experience.

Mar. 23rd, 2020

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Verified Customer

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Joyce Leming

Dependable service when I needed it...the part took a while but because of my schedule it worked out fine.

6 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for becoming a recent customer of American Home Shield. As you continue to move forward in your new hope, we hope to ease the hassle of repairs. We hope you continue to enjoy your American Home Shield coverage!

Mar. 23rd, 2020

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Verified Customer

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V MTZ

Contractors quality is not always great, we should be allowed to pick within a list...no need to give work to a mediocre business .

6 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2020

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Verified Customer

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Susan Poplau

Getting my home repair was easy and we did not have to wait long for the repair person to come and fix the problem.

6 years ago

Reply from American Home Shield

Good afternoon Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Flo Harper

There is a great peace of mind knowing that the most expensive repairs in my home are always covered.

6 years ago

Reply from American Home Shield

Flo,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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nick

recent service call for dryer using American Home Shield charged more than the regular service call rate they normally charge ..not happy paid over 500 dollars for and for what ?

6 years ago

Reply from American Home Shield

Hi Nick,
Thank you for providing us with feedback about your American Home Shield customer service experience and the non covered cost. I would be glad to speak with you and assist to get the issues resolved.

Mar. 17th, 2020

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Verified Customer

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Paul

I've only been using AHS for just over 2 months and when my heat went out a few weeks ago, they were very responsive.

6 years ago

Reply from American Home Shield

Good morning Paul,
We are pleased to have you on board as a new customer of American Home Shield. We hope you continue to enjoy many more great service experiences.

Mar. 17th, 2020

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Verified Customer

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Walt Z

Solid corporation, high rated service providers in our area, easy issue submission, rapid approval system.

6 years ago

Reply from American Home Shield

Walt,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Kathy Scott

We had a quick response. The service guy resolved our issue and showed us the source of the problem.

6 years ago

Reply from American Home Shield

Hi Kathy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Fred

Whenever I request repair service, it is almost immediate and the companies they choose have been top notch so far.

6 years ago

Reply from American Home Shield

Hi Fred,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Cristina Garcia

Contractors assigned to a job are often the worst reviewed contractors in the area. I've been waiting a month for my dishwasher to be fixed. All the reviews on the company's website blame AHS for assigning them that company.

6 years ago

Reply from American Home Shield

Hi Cristina,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you and get the dishwasher issue resolved.

Mar. 5th, 2020

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Verified Customer

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Edward Warman

Quick competent service. Professional. Arrived early. Diagnosed the problem. Repair was completed in a timely manner.

6 years ago

Reply from American Home Shield

Good afternoon Edward,
We strive to provide you with the best customer service experience and contractors to complete each job. We hope you continue to enjoy AHS!

Feb. 26th, 2020

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Verified Customer

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Fran Watson

I've always had wonderful service with American Home Shield. The respond and handle the issue quickly.

6 years ago

Reply from American Home Shield

Fran,
We are delighted to hear your satisfaction with our service! Thank you for taking the time to share your thoughts with us.

Feb. 25th, 2020

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Verified Customer

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S Smith Warner

We've used them several times and we live in the "sticks" and yet they always find great contractors to help us.

6 years ago

Reply from American Home Shield

Hi S Smith,
Your feedback about your AHS experience is more than appreciated. We are pleased to hear about the technicians within your area that have been able to service your home repair needs.

Feb. 26th, 2020

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Verified Customer

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Mark Steele

I've made 2 claims and the first one (six or replace our oven) took about 3 to 4 weeks, but the icemaker was done quickly. so now I'm ok with AHS.

6 years ago

Reply from American Home Shield

Hi Mark,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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David

they are only as good as the company they send to fix your problem. last service call company were really professional. last company were not

6 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed by our technicians.

Feb. 26th, 2020

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Verified Customer

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MA

Very good service and customer service I have them more than 3 years after my son have them and was happy with them

6 years ago

Reply from American Home Shield

MA,

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Feb. 14th, 2020

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Verified Customer

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Patricia True

Any time I have been required to need the service, the technicians were promptly provided and service was quite satisfactory.

6 years ago

Reply from American Home Shield

Patricia,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Feb. 14th, 2020

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Verified Customer

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James T.

Excellent customer service and follow-up. Team of representatives are always courteous informative and professional."

6 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your experience. I am glad to hear that you have enjoyed the customer service we provide.

Feb. 4th, 2020

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Verified Customer

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Ebony SW

I've never experienced any issues w/the service or any of the people that have come out to make repairs.

6 years ago

Reply from American Home Shield

Hi Ebony,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Barbara trundle

My water flooded,they said it was repaireIdon't need my cabinets to get wet d,well it has flooded again!!!! All over the laundry room into the kitchen!!!

6 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for leaving feedback and making AHS aware of your most recent experience. I would be glad to speak with you and get the issue resolved.

Jan. 27th, 2020

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Verified Customer

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Kevin

I had to contractors come to my home. One performed very well the other contractor is however coming back for a third time to get the refrigerator fixed. The appliance contractor I have not even received an email yet about these appointments I've only received phone calls and why is it taking three times

6 years ago

Reply from American Home Shield

Hi Kevin,
Thank you providing American Home Shield with feedback about your most recent experience to have the refrigerator repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 17th, 2020

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Verified Customer

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Larry

Difficult to communicate with representatives from Phillipines. Customer needs to have more control over selection of contractors. Not all choices are desirable.

6 years ago

Reply from American Home Shield

Hi Larry,
I hate to hear about your most recent experience and the miscommunication experienced to speak with a representative. I would be glad to speak with you and get the issue resolved.

Jan. 8th, 2020

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