American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Kathy Scott

We had a quick response. The service guy resolved our issue and showed us the source of the problem.

5 years ago

Reply from American Home Shield

Hi Kathy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Fred

Whenever I request repair service, it is almost immediate and the companies they choose have been top notch so far.

5 years ago

Reply from American Home Shield

Hi Fred,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Cristina Garcia

Contractors assigned to a job are often the worst reviewed contractors in the area. I've been waiting a month for my dishwasher to be fixed. All the reviews on the company's website blame AHS for assigning them that company.

5 years ago

Reply from American Home Shield

Hi Cristina,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you and get the dishwasher issue resolved.

Mar. 5th, 2020

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Verified Customer

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Fran Watson

I've always had wonderful service with American Home Shield. The respond and handle the issue quickly.

5 years ago

Reply from American Home Shield

Fran,
We are delighted to hear your satisfaction with our service! Thank you for taking the time to share your thoughts with us.

Feb. 25th, 2020

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Verified Customer

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Edward Warman

Quick competent service. Professional. Arrived early. Diagnosed the problem. Repair was completed in a timely manner.

5 years ago

Reply from American Home Shield

Good afternoon Edward,
We strive to provide you with the best customer service experience and contractors to complete each job. We hope you continue to enjoy AHS!

Feb. 26th, 2020

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Verified Customer

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S Smith Warner

We've used them several times and we live in the "sticks" and yet they always find great contractors to help us.

5 years ago

Reply from American Home Shield

Hi S Smith,
Your feedback about your AHS experience is more than appreciated. We are pleased to hear about the technicians within your area that have been able to service your home repair needs.

Feb. 26th, 2020

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Verified Customer

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Mark Steele

I've made 2 claims and the first one (six or replace our oven) took about 3 to 4 weeks, but the icemaker was done quickly. so now I'm ok with AHS.

5 years ago

Reply from American Home Shield

Hi Mark,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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David

they are only as good as the company they send to fix your problem. last service call company were really professional. last company were not

5 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed by our technicians.

Feb. 26th, 2020

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Verified Customer

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MA

Very good service and customer service I have them more than 3 years after my son have them and was happy with them

5 years ago

Reply from American Home Shield

MA,

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Feb. 14th, 2020

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Verified Customer

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Patricia True

Any time I have been required to need the service, the technicians were promptly provided and service was quite satisfactory.

5 years ago

Reply from American Home Shield

Patricia,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Feb. 14th, 2020

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Verified Customer

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James T.

Excellent customer service and follow-up. Team of representatives are always courteous informative and professional."

6 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your experience. I am glad to hear that you have enjoyed the customer service we provide.

Feb. 4th, 2020

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Verified Customer

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Ebony SW

I've never experienced any issues w/the service or any of the people that have come out to make repairs.

6 years ago

Reply from American Home Shield

Hi Ebony,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Barbara trundle

My water flooded,they said it was repaireIdon't need my cabinets to get wet d,well it has flooded again!!!! All over the laundry room into the kitchen!!!

6 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for leaving feedback and making AHS aware of your most recent experience. I would be glad to speak with you and get the issue resolved.

Jan. 27th, 2020

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Verified Customer

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Kevin

I had to contractors come to my home. One performed very well the other contractor is however coming back for a third time to get the refrigerator fixed. The appliance contractor I have not even received an email yet about these appointments I've only received phone calls and why is it taking three times

6 years ago

Reply from American Home Shield

Hi Kevin,
Thank you providing American Home Shield with feedback about your most recent experience to have the refrigerator repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 17th, 2020

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Verified Customer

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Larry

Difficult to communicate with representatives from Phillipines. Customer needs to have more control over selection of contractors. Not all choices are desirable.

6 years ago

Reply from American Home Shield

Hi Larry,
I hate to hear about your most recent experience and the miscommunication experienced to speak with a representative. I would be glad to speak with you and get the issue resolved.

Jan. 8th, 2020

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T M

Extremely Disappointed with Service - A Health Hazard for My Family I am beyond frustrated with the way my case has been handled by this company. Our AC broke down on March 25, and the compressor needs to be replaced. Despite repeated calls to customer service, we have received no clear answers or urgency. I explained multiple times that we have a baby in the house and the indoor temperature is reaching 83°F, making it unbearable and unsafe. On March 28, we were told that the necessary parts would not arrive until April 8—over two weeks from the date of the breakdown. This is completely unacceptable! Living in Las Vegas, the extreme heat is a serious health concern, and I’m deeply worried about the well-being of my baby, who could be at risk of serious health issues. Yet, all we’ve been told is to "wait." The lack of urgency or even basic concern for our safety is incredibly disappointing. This is not the service I signed up for, and I will not be renewing my contract. I strongly advise others to think twice before signing up with this company. If you value your family’s safety and well-being, look elsewhere.

10 months ago

Reply from American Home Shield

Hi T M, I understand your frustration regarding the air conditioner parts delay and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Apr. 2nd, 2025

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Verified Customer

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Bruce

Too much reliance on policy versus customer's needs

3 months ago

Reply from American Home Shield

Hello Bruce,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see were we can improve. Thank you for being apart of AHS. If you need to contact us please use the email address Socialmedia@ahs.com.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Fe

Nothing has been done so far on my request for electrical repairs

3 months ago

Reply from American Home Shield

Hello Fe,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are stating the electrical work order is still not complete. Please contact AHS by using the email address Socialmedia@ahs.com.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Marian

Deeply Regret having such warranty , took you 3 months to replace a stove to much lesser value

3 months ago

Reply from American Home Shield

Hello Marian,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand it took 3 months to replace the stave and the stove replacement was not what you expected. If you still need understand or assistance please contact AHS by using the email address Socialmedia@ahs.com.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Omar

This Technician man is super polite, respectful and he knows what he is doing. I will give him a lot more than five stars. God bless him. I hope a lot of Technician like him……

1 year ago

Reply from American Home Shield

Hi Omar, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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T Randle

1 year ago Edited December 23, 2024

Reply from American Home Shield

HI T,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Ravi G

Top quality contractors assigned to do the repairs and they get the job done fast. Little bit costly with the service charge you have to pay on top of monthly fees but well worth it for the peace of mind.

1 year ago

Reply from American Home Shield

Hi Ravi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Ritchie Vaughan

Very disappointed in this company. First time I called them for an HVAC repair, it turned out they don't cover my repairs, so I paid their guy $550 out of pocket to charge the system. I would rather have found my own HVAC technician because that was way too expensive. Second time I had to call AHS for my fridge, it took their guy 8 days to get to my house. He then showed me the fridge and explained that it's a sealed system that is not meant to be serviced. It took AHS another 72 hours to process his report.... at which point AHS told me that the system was serviceable but was missing a part, so it was outside of my warranty. Then they told me that, for another $45, the part could be installed and the fridge could be fixed. I told them that, yes, of course I want to spend $45 to fix my fridge. They never sent the technician. So I called again, got the same lecture, and was told a technician would come out for $45. Once again, nobody followed up. So I called a third time. This time, AHS told me that I was outside of the warranty, so the HVAC company would not come out and would not install a port... but that I could pay AHS another $100 for a second opinion. At this point, I've been without a fridge for 3 weeks, and it's already been diagnosed as a sealed system that has no port for charging. This is clearly just a scam meant to make me go away so that AHS doesn't have to replace my broken fridge.

1 year ago

Reply from American Home Shield

Dear Ritchhie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 23rd, 2024

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Stefaan Braem Tarpon Springs, FL

AHS American Home Shield aka Frontdoor Name is confusing, isn’t it? But that’s not the only thing… I have been with the Shield for more than 2 years, used the service multiple times and I have some serious comments/information for those who want to know. For all your in-home repairs, the company pulls from their pool of contractors and assigns them to you. You have no choice in the matter. Their selection is based on those firms who have plenty of availability. Who has plenty open slots? Those companies with a low number of appointments. Why do they have few commitments? Because they are not that good, not that professional… and that is the service you end up with - companies with low review ratings. Repair parts are ordered through the AHS system. The parts will be same (or lesser) quality. There is never an upgrade in this process. Especially true for HVAC parts. If you think AHS will replace your entire system, forget it! They will only replace the part that is broken. The parts are ordered and the wait will start…with you in the heat (or in the cold) in the meantime. I just canceled my contract since I could not see the value of it. Since you cannot cancel your contract online you need to call the customer service phone number. This painstaking action took 45 minutes. First you talk to the first line of customer service agent (billing) where the agent will try to keep you as a customer by promising you one month a free service. When not agreeing, the call is transferred to member resolution where you are confronted with same questions and speels. Here I would get two months of free service - go figure. When I finally could get to a cancellation agreement, I was immediately charged a $9.45 cancellation fee. That fee is nowhere mentioned in the contract. Should I sue for that? Of course not. I am just relieved that from now on I will avoid the useless recurring monthly fees. AHS is out the Backdoor…

2 years ago

Reply from American Home Shield

Dear Stefaan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 29th, 2023

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Connie Hammond Fort Mitchell, KY

You hear so many bad stories about warranty companies, but I’ve been very happy and impressed by American Home Shield. They initiated the claim in a timely manner, and their vendors responded in a timely manner.

2 years ago

Reply from American Home Shield

Connie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Martha Wurtele Jones Helena, AL

On separate occasions both my dishwasher and ice maker went out. I paid my deductible each time and that was it! The repairs were covered completely by American Home Sheild..

2 years ago

Reply from American Home Shield

Dear Martha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Gwendolyn George-James Fort Worth, TX

Some of the items were serviced more than once. It should only be one service fee if with in a certain time frame. I’ve tried getting family and friends to join or rejoin but they say that AHS doesn’t approve any of their repairs.

2 years ago

Reply from American Home Shield

Gwendolyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 7th, 2023

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Anna Siata Karneh Lawrenceville, GA

Overall, the price is too high. I pay a monthly fee and I have to pay an additional $125 dispatch fee. Also, when the technicians come, 50% of the time they find things they say are not covered and I have to pay an additional fee for them to fix.

2 years ago

Reply from American Home Shield

Anna, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Winfred Crowley, TX

I have had a very bad experience with Air Conditioner repair. I have been without A/C for 3 weeks during a record breaking heat wave. I've had to spend money on hotel rooms and portable A/C units. I've encountered employees who gave conflicting information. All the reps I spoke with were courteous but ultimately not helpful in advancing my work order

2 years ago

Reply from American Home Shield

Winfred, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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James Tampa, FL

The company itself was very good however the company they used was very poor. Couldn’t get them on phone and their mail box was always full. Poor way to do business Time to get a new repair company!

2 years ago

Reply from American Home Shield

James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Eleathia Wilkins Winston-Salem, NC

I have been a customer for two years. Thankfully I have not had any major issues in my home. However, the times I did need AHS they were prompt in assigning a claim and company.

2 years ago

Reply from American Home Shield

Dear Eleathia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Vito DeGennaro Middletown, NJ

My daughter had AHS years ago and it helped them with some large ticket items. We decided to join AHS and I am glad we did. It has helped us over the last 5 years with many home repairs.

2 years ago

Reply from American Home Shield

Dear Vito, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Robert San Diego, CA

We were very happy with the repairs to our ovens. It took a while for the part to come in, but our service technician kept us informed and was flexible about the time he came for the repairs.

2 years ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Wanda Johnson Temple, TX

I like the fact that AHS responded to my request quickly with no hesitation. The service was prompt and to the point. A Service tech was at my home the next day. Thank you AHS YOU Rock.

2 years ago

Reply from American Home Shield

Wanda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 28th, 2023

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Allen Root Kissimmee, FL

I have gotten many items repaired or replaced over the years. Most all the people came on time and did a great job. There was one company that did a terrible job and should not be used by AHS. Each year however fewer things are covered and more fine print is added to the contract.

2 years ago

Reply from American Home Shield

Allen, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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David Arnold, MO

AHS has been a really great decision for our house. They have been very responsive assigning local professionals to address our needs. I highly recommend AHS to anyone looking for a home warranty company.

2 years ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Charles Brown Greenville, MI

Was a great help and a fast response! Answered every question and made sure that my A/C worked right! They work with a great company wow came right away and fixed it correctly!

2 years ago

Reply from American Home Shield

Charles, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Willie Long Beach, MS

If you don't have a home coverage on your house you need it because your never know when something is going to happen. And American Home Shield is the best. They take care of your needs and stays on it until its done.

2 years ago

Reply from American Home Shield

Willie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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sheila allen

American home shield is the best, I'm really satisfied with the contractors that they always send to my house. They does an exceptional job with all my needs, I definitely would recommend American home shield. Thanks much.

2 years ago

Reply from American Home Shield

Shelia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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Rod Ponca City, OK

Service technicians have resolved different issues. They have explained what they find, what needs to be done, allowing me to decide. I am confident they will do a great job.

2 years ago

Reply from American Home Shield

Rod, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Giselle BUSH Kyle, TX

They have always been able to assign a company right away and have ensured the work gets done properly. Those companies have also always been very prompt and thorough with our issues.

2 years ago Edited September 5, 2023

Reply from American Home Shield

Dear Giselle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

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John La Center, WA

Most recent service was prompt and efficient. we were very pleased. Several years ago service on our refrigerator took a very long time but eventually go done to our satisfaction. I think AHS is working to improve customer service.

2 years ago

Reply from American Home Shield

John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2023

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Marty NC

KC PLUMBING STAFF WERE VERY POLITE, POSITIVE AND PROFESSIONAL. THEY KEPT ME INVOLVED IN WHAT THEY WERE DOING AND WHY. AHS PROCESS WAS FAST AND EASY. I DID MISS THE PERSONAL CONTACT WITH A HUMAN BEING.

2 years ago

Reply from American Home Shield

Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 18th, 2023

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Kim Bucknell Queen Creek, AZ

I've used American Home Shield for 15+ years. I've also had clients that have used this company for many years. I haven't had any issues when using this company and would definitely recommend them.

2 years ago

Reply from American Home Shield

Kim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 18th, 2023

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Mark Barrett Rougemont, NC

AHS has improved their service, getting appointments with technicians quickly and following up when there are delays with the repairs. Now they need to bring their customer service back to the USA from the Philippines. It sucks. We cant understand them and they have little ability to fix the issues. Use Americans!!!

2 years ago

Reply from American Home Shield

Mark, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Aug. 17th, 2023

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William San Francisco, CA

I have several contracts (different properties) with AHS. Requesting service online through my account is easy to use. However, I cannot see online what is needed whenever there is a follow up, such as authorizing some part or service no covered, I have to call the contractor or you to find out the next step. Sometimes I am told that you have not receive the contractor report. It would be nice to be able to see the entire status online. I've gone through the dashboard and everything else to see if I can get a status but don't see how.

2 years ago

Reply from American Home Shield

William, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 19th, 2023

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Tricia Messner Utica, MI

Bill was friendly, polite, very thorough, and upfront about my roof. He took photos and explained everything to me. He went above and beyond to help me. Highly recommend him!!!

2 years ago

Reply from American Home Shield

Dear Tricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Debra W Fayetteville, NC

I like the ease of doing a request for service and that the service is usually pretty fast - in the summer it may take 2-3 days for AC service, but that is to be expected. The service we receive has also been quite good overall.

2 years ago

Reply from American Home Shield

Dear Debra, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Doxie Lady Warrenville, SC

I feel AHS made this more difficult than it had to be. I was given and estimate by the company they assigned that would have cost me $1905 out of pocket just for freon and a fitting labor, and AHS did not give me the amount they were paying for the parts. I had someone else look at the system and got an estimate of $1500 for the parts, labor, and freon. I had to wait 3 weeks for AHS to agree to cash me out. They gave me $920 for the parts and I paid $580 for the labor and freon. Therefore, I paid $580 for my guy to fix what their guy would have charged me $1905 for. Not being able to consult my own choice is very frustrating and would have cost me more than I paid for the warranty in unnecessary costs. That makes me want to cancel my policy!

2 years ago

Reply from American Home Shield

Doxie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Dean Cherch Cleveland, OH

Liked: Quick dispatch and persistence. Dislike: Some of the contractors were difficult to schedule and others provided poor quality work, resulting in either recurring problems (refrigerator, toilet), or having to repeat the work after the work warranty expired (garage door)

2 years ago

Reply from American Home Shield

Dean, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 15th, 2023

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