American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Ravi G

Top quality contractors assigned to do the repairs and they get the job done fast. Little bit costly with the service charge you have to pay on top of monthly fees but well worth it for the peace of mind.

1 year ago

Reply from American Home Shield

Hi Ravi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Ritchie Vaughan

Very disappointed in this company. First time I called them for an HVAC repair, it turned out they don't cover my repairs, so I paid their guy $550 out of pocket to charge the system. I would rather have found my own HVAC technician because that was way too expensive. Second time I had to call AHS for my fridge, it took their guy 8 days to get to my house. He then showed me the fridge and explained that it's a sealed system that is not meant to be serviced. It took AHS another 72 hours to process his report.... at which point AHS told me that the system was serviceable but was missing a part, so it was outside of my warranty. Then they told me that, for another $45, the part could be installed and the fridge could be fixed. I told them that, yes, of course I want to spend $45 to fix my fridge. They never sent the technician. So I called again, got the same lecture, and was told a technician would come out for $45. Once again, nobody followed up. So I called a third time. This time, AHS told me that I was outside of the warranty, so the HVAC company would not come out and would not install a port... but that I could pay AHS another $100 for a second opinion. At this point, I've been without a fridge for 3 weeks, and it's already been diagnosed as a sealed system that has no port for charging. This is clearly just a scam meant to make me go away so that AHS doesn't have to replace my broken fridge.

1 year ago

Reply from American Home Shield

Dear Ritchhie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 23rd, 2024

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Stefaan Braem Tarpon Springs, FL

AHS American Home Shield aka Frontdoor Name is confusing, isn’t it? But that’s not the only thing… I have been with the Shield for more than 2 years, used the service multiple times and I have some serious comments/information for those who want to know. For all your in-home repairs, the company pulls from their pool of contractors and assigns them to you. You have no choice in the matter. Their selection is based on those firms who have plenty of availability. Who has plenty open slots? Those companies with a low number of appointments. Why do they have few commitments? Because they are not that good, not that professional… and that is the service you end up with - companies with low review ratings. Repair parts are ordered through the AHS system. The parts will be same (or lesser) quality. There is never an upgrade in this process. Especially true for HVAC parts. If you think AHS will replace your entire system, forget it! They will only replace the part that is broken. The parts are ordered and the wait will start…with you in the heat (or in the cold) in the meantime. I just canceled my contract since I could not see the value of it. Since you cannot cancel your contract online you need to call the customer service phone number. This painstaking action took 45 minutes. First you talk to the first line of customer service agent (billing) where the agent will try to keep you as a customer by promising you one month a free service. When not agreeing, the call is transferred to member resolution where you are confronted with same questions and speels. Here I would get two months of free service - go figure. When I finally could get to a cancellation agreement, I was immediately charged a $9.45 cancellation fee. That fee is nowhere mentioned in the contract. Should I sue for that? Of course not. I am just relieved that from now on I will avoid the useless recurring monthly fees. AHS is out the Backdoor…

2 years ago

Reply from American Home Shield

Dear Stefaan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 29th, 2023

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Connie Hammond Fort Mitchell, KY

You hear so many bad stories about warranty companies, but I’ve been very happy and impressed by American Home Shield. They initiated the claim in a timely manner, and their vendors responded in a timely manner.

2 years ago

Reply from American Home Shield

Connie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Martha Wurtele Jones Helena, AL

On separate occasions both my dishwasher and ice maker went out. I paid my deductible each time and that was it! The repairs were covered completely by American Home Sheild..

2 years ago

Reply from American Home Shield

Dear Martha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Gwendolyn George-James Fort Worth, TX

Some of the items were serviced more than once. It should only be one service fee if with in a certain time frame. I’ve tried getting family and friends to join or rejoin but they say that AHS doesn’t approve any of their repairs.

2 years ago

Reply from American Home Shield

Gwendolyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 7th, 2023

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Anna Siata Karneh Lawrenceville, GA

Overall, the price is too high. I pay a monthly fee and I have to pay an additional $125 dispatch fee. Also, when the technicians come, 50% of the time they find things they say are not covered and I have to pay an additional fee for them to fix.

2 years ago

Reply from American Home Shield

Anna, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Winfred Crowley, TX

I have had a very bad experience with Air Conditioner repair. I have been without A/C for 3 weeks during a record breaking heat wave. I've had to spend money on hotel rooms and portable A/C units. I've encountered employees who gave conflicting information. All the reps I spoke with were courteous but ultimately not helpful in advancing my work order

2 years ago

Reply from American Home Shield

Winfred, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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James Tampa, FL

The company itself was very good however the company they used was very poor. Couldn’t get them on phone and their mail box was always full. Poor way to do business Time to get a new repair company!

2 years ago

Reply from American Home Shield

James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Eleathia Wilkins Winston-Salem, NC

I have been a customer for two years. Thankfully I have not had any major issues in my home. However, the times I did need AHS they were prompt in assigning a claim and company.

2 years ago

Reply from American Home Shield

Dear Eleathia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Vito DeGennaro Middletown, NJ

My daughter had AHS years ago and it helped them with some large ticket items. We decided to join AHS and I am glad we did. It has helped us over the last 5 years with many home repairs.

2 years ago

Reply from American Home Shield

Dear Vito, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Robert San Diego, CA

We were very happy with the repairs to our ovens. It took a while for the part to come in, but our service technician kept us informed and was flexible about the time he came for the repairs.

2 years ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Wanda Johnson Temple, TX

I like the fact that AHS responded to my request quickly with no hesitation. The service was prompt and to the point. A Service tech was at my home the next day. Thank you AHS YOU Rock.

2 years ago

Reply from American Home Shield

Wanda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 28th, 2023

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Allen Root Kissimmee, FL

I have gotten many items repaired or replaced over the years. Most all the people came on time and did a great job. There was one company that did a terrible job and should not be used by AHS. Each year however fewer things are covered and more fine print is added to the contract.

2 years ago

Reply from American Home Shield

Allen, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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David Arnold, MO

AHS has been a really great decision for our house. They have been very responsive assigning local professionals to address our needs. I highly recommend AHS to anyone looking for a home warranty company.

2 years ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Charles Brown Greenville, MI

Was a great help and a fast response! Answered every question and made sure that my A/C worked right! They work with a great company wow came right away and fixed it correctly!

2 years ago

Reply from American Home Shield

Charles, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Willie Long Beach, MS

If you don't have a home coverage on your house you need it because your never know when something is going to happen. And American Home Shield is the best. They take care of your needs and stays on it until its done.

2 years ago

Reply from American Home Shield

Willie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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sheila allen

American home shield is the best, I'm really satisfied with the contractors that they always send to my house. They does an exceptional job with all my needs, I definitely would recommend American home shield. Thanks much.

2 years ago

Reply from American Home Shield

Shelia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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Rod Ponca City, OK

Service technicians have resolved different issues. They have explained what they find, what needs to be done, allowing me to decide. I am confident they will do a great job.

2 years ago

Reply from American Home Shield

Rod, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Giselle BUSH Kyle, TX

They have always been able to assign a company right away and have ensured the work gets done properly. Those companies have also always been very prompt and thorough with our issues.

2 years ago Edited September 5, 2023

Reply from American Home Shield

Dear Giselle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

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John La Center, WA

Most recent service was prompt and efficient. we were very pleased. Several years ago service on our refrigerator took a very long time but eventually go done to our satisfaction. I think AHS is working to improve customer service.

2 years ago

Reply from American Home Shield

John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2023

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Marty NC

KC PLUMBING STAFF WERE VERY POLITE, POSITIVE AND PROFESSIONAL. THEY KEPT ME INVOLVED IN WHAT THEY WERE DOING AND WHY. AHS PROCESS WAS FAST AND EASY. I DID MISS THE PERSONAL CONTACT WITH A HUMAN BEING.

2 years ago

Reply from American Home Shield

Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 18th, 2023

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Kim Bucknell Queen Creek, AZ

I've used American Home Shield for 15+ years. I've also had clients that have used this company for many years. I haven't had any issues when using this company and would definitely recommend them.

2 years ago

Reply from American Home Shield

Kim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 18th, 2023

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Mark Barrett Rougemont, NC

AHS has improved their service, getting appointments with technicians quickly and following up when there are delays with the repairs. Now they need to bring their customer service back to the USA from the Philippines. It sucks. We cant understand them and they have little ability to fix the issues. Use Americans!!!

2 years ago

Reply from American Home Shield

Mark, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Aug. 17th, 2023

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William San Francisco, CA

I have several contracts (different properties) with AHS. Requesting service online through my account is easy to use. However, I cannot see online what is needed whenever there is a follow up, such as authorizing some part or service no covered, I have to call the contractor or you to find out the next step. Sometimes I am told that you have not receive the contractor report. It would be nice to be able to see the entire status online. I've gone through the dashboard and everything else to see if I can get a status but don't see how.

2 years ago

Reply from American Home Shield

William, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 19th, 2023

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Tricia Messner Utica, MI

Bill was friendly, polite, very thorough, and upfront about my roof. He took photos and explained everything to me. He went above and beyond to help me. Highly recommend him!!!

2 years ago

Reply from American Home Shield

Dear Tricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Debra W Fayetteville, NC

I like the ease of doing a request for service and that the service is usually pretty fast - in the summer it may take 2-3 days for AC service, but that is to be expected. The service we receive has also been quite good overall.

2 years ago

Reply from American Home Shield

Dear Debra, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Doxie Lady Warrenville, SC

I feel AHS made this more difficult than it had to be. I was given and estimate by the company they assigned that would have cost me $1905 out of pocket just for freon and a fitting labor, and AHS did not give me the amount they were paying for the parts. I had someone else look at the system and got an estimate of $1500 for the parts, labor, and freon. I had to wait 3 weeks for AHS to agree to cash me out. They gave me $920 for the parts and I paid $580 for the labor and freon. Therefore, I paid $580 for my guy to fix what their guy would have charged me $1905 for. Not being able to consult my own choice is very frustrating and would have cost me more than I paid for the warranty in unnecessary costs. That makes me want to cancel my policy!

2 years ago

Reply from American Home Shield

Doxie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Dean Cherch Cleveland, OH

Liked: Quick dispatch and persistence. Dislike: Some of the contractors were difficult to schedule and others provided poor quality work, resulting in either recurring problems (refrigerator, toilet), or having to repeat the work after the work warranty expired (garage door)

2 years ago

Reply from American Home Shield

Dean, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 15th, 2023

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Mike Balding

A great warranty and company. My AC, Dishwasher and clothes washer all went down this summer. The professionals who came out to do the work did great work, and were efficient.

2 years ago

Reply from American Home Shield

Dear Mike, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Bill Bentley Roswell, GA

2 years ago

Reply from American Home Shield

Dear Bill, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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D T

Always fast dependable service. I love having warranty coverage and AHS has always come thru. Only downfall is that price has increase and AHS don’t reach out to offer other plans with increase coverage as existing customers

2 years ago

Reply from American Home Shield

Dear D T, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 9th, 2023

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Scott Howe Lusby, MD

The service, when I need it is always scheduled quickly and performed promptly by professional tradesmen who do excellent work. I have had only 4-5 calls over a span of four years, most of them minor issues that just needed the professional touch to resolve. However, the price of the annual contract is spiraling out of control - up 72% over the four years that I have been a customer. I don't know if I can afford to renew this year.

2 years ago

Reply from American Home Shield

Dear Scott, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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Elizabeth Bozard

Customer service is a pleasure to deal with, we used this service many times and only once were we not 100% satisfied, however our problem was resolved. I’d suggest signing up for this service especially since the cost of labor has just gotten to be ridiculous.

2 years ago Edited August 15, 2023

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 9th, 2023

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Tracy Wright

The home warranty is definitely worth it to me. The four or so times we've filed a claim, our issue was fixed, resolved, or replaced in a timely manner. The customer service is professional and helpful.

2 years ago

Reply from American Home Shield

Tracy, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 4th, 2023

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Marc Queen Creek, AZ

I never have to worry about emergencies or who to contact. Service is always performed quickly and I have been with AHS for ten years. I have always been very satisfied with their contractors and work performed.

2 years ago

Reply from American Home Shield

Marc, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Angela Stanley Houston, TX

I have to admit American Home shield is amazing. They are professional and pick the best companies to attend to their customers needs. I would recommend them to anyone that ask.

2 years ago

Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

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C Sugar Land, TX

The things that I really needed them to cover, they don’t. If I have to pay out of pocket, I could just save the money I pay them and use that. I pay a fee and a service fee, that’s quite a bit and it keeps going up. I’m contemplating if it’s worth it.

2 years ago

Reply from American Home Shield

C, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 2nd, 2023

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Arun Palo Alto, CA

The customer service leaves a lot to be desired. The agents are very polite but cannot solve issues that are complex. There is no escalation path and neither can u contact them by email to register a complaint. This is very frustrating. Additionally, their service providers do not work on weekends. So if the water heater dies on a Friday evening you will have no fix till the following week.

2 years ago

Reply from American Home Shield

Arun, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Aug. 2nd, 2023

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Anthony East Stroudsburg, PA

Nana’s Oasis pool supply arrived ahead of time. They were very polite, professional. They completed to repair in a timely manner. Didn’t leave a mess. I would highly recommend them.

2 years ago

Reply from American Home Shield

Dear Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 1st, 2023

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Priscilla Lee Newnan, GA

I've liked American Home Shield until my recent incident for air conditioning service. The company May Heating and Air was from out of town. The guy came the first time, and we thought the problem was fixed. He then waited a week to come back. He never reported his diagnostic to American Home Shield until I called May Heating and Air a week later. Then his diagnostic was not correct. I had to get another company in my hometown to fix it. May Heating and Air wasted 3 weeks of my time, and never fixed the problem. The other company fixed it the same day that I called, and I paid out of pocket. So, my issue with American Home Shield is that I have to wait too long to receive an appointment from an out of town company, who have no interest in fixing my problem. I am planning to cancel my account with American Home Shield soon.

2 years ago

Reply from American Home Shield

Dear Priscilla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 1st, 2023

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Tony Chambliss Atlanta, GA

At first I had great experience with this company. Then I had an A/C problem and that's when things went down hill. I filed a claim tech came out "fixed" the unit the the unit was "not fixed". They came out on 7 to 8 other occasions and the unit was still not fixed even after I was made to spend over $800 and it did not fix the unit. Wasted my money and they said there was nothing they could do about it. Till this day American Home Sheild did not fix my unit but yet they take my money.

2 years ago

Reply from American Home Shield

Hi Tony, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 26th, 2023

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DEVIN BAUGH Grovetown, GA

Such a wonderful warranty to have! They handle every need with care & urgency. Worth every penny to invest into the top plan! Easy process to file your home mishaps. Great customer service.

2 years ago

Reply from American Home Shield

Dear Devin, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

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rory robinson Chula Vista, CA

AHS customer service is top notch and warrants 5 stars. However my experience with recommended contractors would be 1star. On two occasions contractors failed to schedule nor return calls. Totally unacceptable. It’s been 3 weeks since I filed a claim and I’m crossing my fingers that a contractor will show tomorrow as scheduled

2 years ago Edited July 26, 2023

Reply from American Home Shield

Rory, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

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Tyree foxworth

Love American home shield. Worth every penny had them since 2017 after purchasing my home. Make sure you read fine print, and keep maintenance up on property and items inside including ac and you'll be fine

2 years ago

Reply from American Home Shield

Dear Tyree, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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Leslie

I submitted a request to fix my air conditioning and was assigned a contractor that I was unable to use due to them not performing work after 4pm on weekdays or on weekends. When I called AHS to request a new contractor I was told that I would be assigned one within 24 hours. I waited almost 72 hours and had heard nothing and my account online had not been updated with a new contractor. I called back and was told that AHS had to still call and verify the current contractor could not do the hours I need and that would take another 24 hours or so to get a new one assigned. I am not sure what happened but it sounds like the ball was dropped and this was not done the first time I called. I questioned it and the gentleman just kept saying I have to call them. I was questioning why it wasn't done before and what was going on. I was now already a week without air conditioning. He didn't have an answer and kept saying I have to call the contractor to verify. I did become very frustrated as I wondered why it wasn't already done. It was now Friday I knew I would have to wait until the next week now to get someone to my home, assuming I got a new contractor that day. I understand people make mistakes and someone dropped the ball. But this was very frustrating and I wasn't getting any answers. I was very agitated at this point and was hung up on by your representative. But within 10 minutes a new contractor was assigned. This is not the first time the customer service or AHS service was not great. But it was the worst time.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Leslie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 24th, 2023

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Joyce Memphis, TN

There was a price increase and a reduction of coverage that concerned me. Was not given much notice if any, I don't remember, but overall their service has been good. I have received top quality service except for one incident which was corrected without additional cost. Communication regarding service requests and issues has been good.

2 years ago

Reply from American Home Shield

Dear Joyce, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 19th, 2023

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Jill Laing Orem, UT

The service call is a bit pricey, but they paid 100% of repairs/replacements. I had to pay for earthquake straps to bring my water heater to code. That part was not covered, but they replaced the water heater. They also chose good companies.

2 years ago

Reply from American Home Shield

Jill, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Barbara Kingsport, TN

The service was very fast and my issue was resolved quickly. I was notified within hours that a repairment would be available and at my home to fix my problem and I was very thankful.

2 years ago

Reply from American Home Shield

Dear Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Tamara Perry Owasso, OK

It's less worrying that we need to do, when something like this happens. We just went online setup appointments and didn't really worry about how we were going to have to pay for a big bill.

2 years ago Edited July 17, 2023

Reply from American Home Shield

Tamara, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 17th, 2023

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