American Home Shield: Read 34,360 User Reviews From Real Homeowners

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M.N. Silverman San Clemente, CA

Excellent service, communication and professional handling of the repairs that were needed. I'm very impressed and will look forward to doing business with American Home Shield in the future. Thank you very much!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Claudia Cattouse Chicago, IL

I’ve had AHS for 4 years and they do no disappoint. Great contractors and the very satisfied with the work they have provided. If you are a homeowner, one, I recommend home warranty, two, I highly recommend AHS

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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ROBERTO El Paso, TX

I like the fact that it took no more than two days to resolve the problem. The service provider came out the same day that the claim was filed. The next day the claimed was approved and fixed. Amazing!!!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Sandy Plenderleith Reading, PA

No urgency from majority of representatives. They seem to provide information based on what has been updated in their computers and go no further to help, even when I have checked with the assigned technician's company to get their status. Last year I waited 4 months to get my refrigerator repaired and this year, I waited 6 weeks for them to make a decision that my refrigerator had to be replaced. Very frustrating experience. I don't know the name of the last sales representative I worked with, but she actually went above and beyond to help me with my refrigerator. Like I had already done, she called the repair company to find that they had sent emails to American Homeshield, but the system had not reflected the content. She resolved my anxiety by pushing to get me resolution based on the repair company's recommendations. She deserves a 5 stars, but I do not have her name.

1 year ago

Reply from American Home Shield

Hi Sandy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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CATHERINE Phoenix, AZ

Very disappointed with the results of the last interaction. Specifically the electrician told me absolutely there WAS NOT a water damage issue yet the woman on the phone just repeated the same verbiage as the first electrician stated. While I understand things may not be covered I was very disappointed on how this issue was not resolved. When I asked for input on someone to hire to resolve this issue I was told to do a search online. I just expected more. Hopefully any future issues will be covered so I don’t have to deal with this again

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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JESSICA Latonia, KY

A little upset that it doesn’t cover all appliances. When I called about it—I was told I was too late to add on the service. I would have hoped they would have been more blunt about not covering everything early on and sent emails about it but understand it’s a business and about the money. In the future I will stick with Choice Home—-had them in Indy with no issues and everything was covered.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Benjamin Mooney TX

Exceptional customer service and such a great service to their customers. We have enjoyed the ease of use of the app and have only had positive experiences when filing a claim.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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SARAH Lakeside, CA

We have had America Home shield for 3 or 4 years now, only had one problem with one of the services they out source to. they did help out with the problem but took a few months. Over all we are happy with American Home Shield.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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Penni Abney Las Vegas, NV

Having it is peace of mind. But I had to have plumbers come out twice with a bathroom water problem. Having to pay twice the $125 fee was a bit much since the second plumber did nothing but look at my toilet, literally. I had to take the toilet apart, remove it and replace the ring myself. I feel jipped on the second $125

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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LAVELLE Olivehurst, CA

Very helpful & will look out for you and your family! We had some water issues and they literally helped us all the way to place my family in a hotel . They are great and I truly appreciate American Home Shield !!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Lethia Baum Chesapeake, VA

My first claim took 2 professionals to complete. I had to pay 2 deductibles. The second claim was not completed. I tried several times to call, but the only answer was that they were waiting on the diagnosis from the company. They never returned my call. The last claim was for my freezer. It took them 7 days to come out. We lost over $350 worth of meat.

1 year ago Edited February 1, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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Walter Gogulski Melbourne, FL

From the first contractor who diagnosed the problem to the installer of the new microwave everything went smooth. AHS was great and will recommend to all my friends. Thanks for the outstanding service.

1 year ago

Reply from American Home Shield

Hi Walter, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 20th, 2023

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Rodney Hairston Alexandria, VA

I have been a customer for a long time with American Home Shield and have had excellent service up to my last ticket. My refrigerator went bad, and AHS had Gary Appliance Report Incorporated come to my home. They could not fix the problem and said it was the condenser. No, I'm four days into losing my food in the refrigerator. AHS contacted another Service representative, Brooks Appliance Repair, LLC. They said they would have to order the parts to fix my refrigerator. Now, I have to wait another week or two. I had no choice but to buy a new refrigerator. AHS should have taken care of me better than they did. I will keep both refrigerators after the old one gets fixed. I'm a little disappointed in AHS

1 year ago

Reply from American Home Shield

Rodney, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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Carol VanAtta Granbury, TX

I'm a huge supporter of AHS however I was not pleased when it came to my AC system breakdown and AHS did not cover the repairs. Per your own commercials you cover AC systems and that is not completely truthful. If that had been true, you would have received 5 stars.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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David Arnold Austin, TX

American Home Shield in itself has good response to our needs, however we have had experience with one plumbing company who is difficult to contact and basically are non-responsive. On the last service request I ended up arranging for a different plumber who was prompt, courteous and great service.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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Joanne Lesh Enterprise, AL

Took over a week to respond. Granted, it was the week between Christmas and New Year, but a message on the voicemail saying they would be closed would have been helpful. Other than that, they came and diagnosed the issue quickly and fixed it within a 1/2 hour.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 19th, 2023

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MARK Dadeville, AL

Often it has taken too long for service, i.e. waiting in the heat of summer for A/C parts to arrive at the service company, the. To have the wrong part arrive. Recent washing machine repair has been much better, although it was a warranty issue of the previously installed part, and we had to pay AHS normal service fee.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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REBECCA Los Angeles, CA

I would have put 5 stars but I’ve been without a washer and dryer for weeks. AHS says to call the company and make an appt for install. I call total applicance and they claim to not have any idea when AHS will send the parts over and will not make an appt with me until. Total Appliance has been their own nightmare. Calling and then cancelling appts bc they are closed that day or looked at the wrong customer’s info. Just a mess

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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PAMELA Frisco, TX

We love America Home Shield. Their online service is so easy to use. We had one experience where we used one of the specials for carpet cleaning that was awful, so be careful about the specials, but otherwise AHS is amazing.

1 year ago

Reply from American Home Shield

Pamela, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jan. 18th, 2023

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KENT Falmouth, KY

We have had American Home Shield for many years. In our opinion they are the absolute best warranty company. They are easy to work with and provide prompt and quality service.

1 year ago

Reply from American Home Shield

Kent, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2023

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ANNAMARIE Chicago, IL

I think it's ok. When we started we had a monthly rate and every year you have gone up considerably we are at a high monthly rate. I do not understand how you go up a lot monthly ever year. I have spoken very highly of American Home Shield to many people who talk it down, I have gotten people to change their minds and given the company a chance, now I feel like a fool. the last two years I have not talked this company up or suggested anyone to use it. if this is how you do business I thin its terrible. our monthly rate has gone up almost $75. additional dollars from where we started. so I'm thinking that's how you make your money. keeping fingers crossed going to watch what happens.

1 year ago

Reply from American Home Shield

Annamarie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 12th, 2023

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PAULETTE

i’ve been a customer for over a decade. 1. i don’t care for the fact that you can’t request a preferred vendor based on past experiences; 2. not enough items are covered; 3. when replacing an appliance, AHS leans towards the least expensive instead of matching as many specs as possible; 4. customer service specialists don’t always understand. my last claim was denied and it took too much of my effort to get my deductible refunded.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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francine Baker Chicago, IL

It's a good warranty to have . You have to lay $100 for any service visit. I found my most recent interactio a little difficult because I could not reach a live person. They deal with a variety of service vendors so you're not always receiving service from the same vendor which I would prefer. Appointment scheduling is not bad.

1 year ago

Reply from American Home Shield

Francine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Michael Thompson Jacksonville, TX

1 year ago

Reply from American Home Shield

Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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JASON Odenton, MD

Your system took my credit card information over the phone and has to accept before I can get service for a claim. I get an email today for service I had completed the week of Christmas stating I owe $100 and that it was due January 8th. That was two days late. Have no clue why I am getting this so late but have no clue why the prompt when calling in takes my credit card info and approves when I called in before christmas. Service was done December 26th. You need to get. A need to get a better system. When I called to get the $100 paid today, I was told they will unfreeze my account. So my account was frozen for a system you use that is faulty. Jason

1 year ago

Reply from American Home Shield

Jason,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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JAMES Banning, CA

In the short time I was with AHS my fee was raised twice. The last raise was substantially more then reasonable. $62.99 total. I was told it was because the contractors raised their fees. I had to change home warranty Companies because of the fee increase.

1 year ago

Reply from American Home Shield

James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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William Quismorio Pittsburg, CA

She did a great job helping me! I told her I needed a plumber right away because there was an active leak. She called the plumber herself to make sure I got an appointment the same day! Thanks a lot!

1 year ago

Reply from American Home Shield

William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Celine Benoit Austin, TX

I like that I can get really prompt service when I use their website. Within a few minutes of putting in a request I get the name and phone number of the contractor that will do the job and told that the company will call me within 24 hours of a business day and if i haven't heard from them in 24 hours, I am to call them.

1 year ago

Reply from American Home Shield

Celine, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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GeorgieMom Portland, OR

When my policy renewed, it was significantly higher than the prior year and I called to cancel. I was offered a retention incentive that reduced my overall annual expense to the same amount as the prior year. However, I just checked my account and none of the promised adjustments were made; the most recently payment is still the same, higher amount. I liked my service until this issue came up. I am now considering cancelling my policy. I hope I can get it resolved soon but it will take more time out of my day to connect with customer service, which is very annoying.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Ann Rollins Raeford, NC

Able to take care of problems in the house. The last company came and looked at heat but did not leave any paperwork. I was at work and my mother was here. All I was told was something needed to be cleaned. Would like their report,

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 5th, 2023

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Mary Tate Hampton, VA

I gave AS stars because of the ease of using their website to schedule service and the follow-up emails and texts to inform the customer of the process and next steps of the service request.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 29th, 2022

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DON Dallas, TX

We are in a rural area with limited service providers. When we need service we may have to wait a week or more before your service people can come to our area. Then we wait a week or more for ordered parts. It’s too slow of a response. Then if a the repair doesn’t work and a part isn’t available you want to rebuild a part. Again this is a huge inconvenience for people in rural areas. It could be a month before the appliance is fixed. Not acceptable. All of that to avoid replacing an already aging appliance.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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SCOTT West Roxbury, MA

I’ve used American Home Shield for a few years now, and have been very satisfied with the responsiveness of the company and the quality of the service professionals sent to correct issues.

1 year ago

Reply from American Home Shield

Hi Scott, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 22nd, 2022

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John Trowbridge TX

Way too many plumbing issues where American Home Shield does not cover the problem. You’re then out $75.00, with a plumber asking you for 2 to 3 hundred dollars. Then you’re stuck - if you decide to get another plumber, it’s $140.00 for a house call, plus repair costs. I’ve had AHS deny a plumbing claim for a toilet repair because the plumber said there was minor rust in the tank. All toilets have minor rust, in a porcelain tank.

1 year ago

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Amy Friedman Ballwin, MO

So far so good. The people sent by AHS to do requested work are professional and capable, and get the job done. My one small beef is that I wish I could be contacted more quickly. A garage door co. was supposed to be open 24/7, but did not call me until the weekend was done, even though I had called in the problem on a Saturday morning.

1 year ago

Reply from American Home Shield

Hi Amy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Ali Homa Santa Rosa, CA

The response from assigned contractors is great. The contractors are professional and doing fast job. The only issue I can see there is no coordination from Home Shield. They wait until they receive work done by contractors where they do not communicate with the home owner.

1 year ago

Reply from American Home Shield

Hi Ali, We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Julia Bell Johnson City, TN

Everything was straightforward and transparent, and my problem was quickly resolved without any need to spend time researching, calling around, and comparing quotes. Huge time saver, stress saver, and cash saver!

1 year ago

Reply from American Home Shield

Hi Julia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 22nd, 2022

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Monique Estrill Alpharetta, GA

Truthfully, the customer service sucked the first two times I attempted to call in the middle of winter. I was told that 36° is not cold enough for me to have an emergency call when there is kids in the home. The empathy from the customer service sucked. I had requested a manager, and I was ridiculed for even requesting one. In regards to the contract if I know or knew what I know now I probably would’ve never done it.

1 year ago

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Elaine Washington, PA

SO FAR AS FAR AS i AM CONCERNED THEY ARE THE BEST HONE WARRANTIES AROUND AND THEY ARE BACKED BY BETTER BUSINESS BUREAU YOU CAN SUBMIT A CLAIM ON-LINE AND THEY BACK UP THEIR SERVICE

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Gina Donofrio

Wow! American Home Shield Customer Service is very helpful and knowledgeable. The Sales Rep was both kind and also knowledgeable. It made for the sale to be an easy one. When our refrigerator broke, the repair process was completed in an efficient time.

2 years ago Edited October 6, 2022

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 6th, 2022

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Michele Robinson Las Vegas, NV

I have been with AHS for years and this was the worst experience yet. On 9/20/22 made appointment for my A/C not cooling. On 9/22/22 Doctor Cool showed up at 5pm. He said it was a relay, however my A/C was making a very loud metal noise in my indoor vent. He ordered only a reply part so came on 9/24. This technician identified 3 other parts Blow Motor etc. The office called and said they have to fax AHS because as of Jan'22 the parts have to be purchased from their vendor and shipped to them. I live in Las Vegas and it was 98 with inside temp 89. I am 70 and this was so hot I had to sleep with a spray bottle. I have ceiling and floor fans. The parts came in but still had to wait until Oct 1st for the technician to replace them this was now 12 days. Customer service horrible, I called 4 times 2 of which I was left hanging on phone for 20 min. Still can't get direct answer why parts can't be purchased locally like they were in the past. Michele Robinson

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 4th, 2022

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Kimberly Brown Dothan, AL

I had an issue. American Home Shield had a company send a tech out to take care of it. The issue persisted after the initial visit and the second visit was still covered from the first.

2 years ago

Reply from American Home Shield

Hi Kimberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Michelle Herrera Honolulu, HI

Once I was eligible, I scheduled a service to have my furnace inspected. I received a call that very same day from the service company and they were at my house within two hours! Great service!!

2 years ago

Reply from American Home Shield

Hi Michelle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Keri Dolan Chicago, IL

I obtained a policy with American Home Shield almost a year ago. I have friends and family that have policies and they rave about them! My AC went out the only thing it needed was coolant which is the only thing that’s not covered. My husband hasn’t worked in well over a year. I obtaind this policy so that in the event anything did happen we would be covered and we weren’t. I still have the policy. I pray to have better experiences in the future if/when need be.

2 years ago

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BARBARA Eufaula, OK

I like the courteous manner in which the customer service people handle the phone calls. The wait is not outrageous and more times than not, my solution is easily taken care of.

2 years ago

Reply from American Home Shield

Hi Barbara, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Dana Jenkins Laplace, LA

AHS is a great company and has been a part of our lives for over 10 years. The customer service department is great like Christiana and Honey, the escalation department, etc. I believe they are awesome!!!!!

2 years ago

Reply from American Home Shield

Hi Dana, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Tom Canoga Park, CA

We requested a dishwasher repair on Mar 22. It has been eleven weeks and we still do not have a working unit. Six techs from two different contractors have seen the machine and today a third contractor was assigned. No one can fix it, but AHS refuses to throw in the towel and offer a replacement. Setting aside the countless hours lost to appointments, how much patience is expected of us customers? This prolongation strategy cannot be cost effective for AHS either. Is anybody minding the store? We had another experience where an AHS plumber offered to fix a leak for $7K over and above the AHS allowance. We found a licensed contractor locally who proposed an effective alternative for only $2K, and his solution avoided another minimum $10K in fixture and flooring replacements! And I'm supposed to trust these guys!

2 years ago

Reply from American Home Shield

Hi Tom, Thank you for sharing your feedback about your most recent AHS experience and the dishwasher repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 1st, 2022

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VIRGINA Glendale, SC

I like the service and being a homeowner of 1 there are some repairs I cannot do. The service sub-contractors that they have sent to my house has been excellent and very professional in the service I have received thus far. I give 4stars because everyone can stand to make improvements.

2 years ago

Reply from American Home Shield

Hi Virginia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Richard Gavin Austin, TX

Best warranty company, hands down!!! I have gash to use the. A couple times recently and everything was fixed promptly with the best customer service and knowledgeable contractors.

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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steve kopkau Portland, OR

"+" after 7 service calls and $200 out of pocket we are getting a fair replacement fridge. AHS: good. "-" Lowes gift card issued for replacement...ordered/paid Sunday to deliver Friday, Lowes "loses" fridge & waited until delivery day to tell us. Ordered/paid 2nd fridge on Friday to deliver Sunday and did not get on truck. After hours on phone now getting delivered Monday (instead of originally on Tuesday). Full week without a fridge, Lowes: awful.

2 years ago

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