American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Nichole Criminger Charlotte, NC

My husband passed away a couple of years ago, and I have been with AHS since. It’s a weight off my shoulders in knowing that if something breaks/messes up, I know who to call.

3 years ago

Reply from American Home Shield

Hi Nichole,
We really appreciate you taking the time to share your rating with us. It is our pleasure to ease the stress of home repairs.

Mar. 3rd, 2023

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CATHY Cedar Hill, TX

They wanted us to accept a GE washer in place of our Maytag when our Maytag cost more to repair than replace. They send techs from outside my area & city re plumbing issues, who then say we have to pay much more $$$ extra b/c they don't cover plumber getting up on top of house to unstop plumbing stoppage. They give you the run around after approving your personal plumber, then ask him questions he usually doesn't deal with, such as itemizing each pipe, its length & individual cost, just to name a few, before approving replacement estimate, so my licensed 30+ yr plumber quits. Then forget to send the 3rd plumber for a 2d opinion & scope plumbing under my house like they agreed to do. I guess I should be grateful they sent plumber out to provide 2d opinion after I called them almost 2 months later to remind them without having to pay another $75 fee. I'm not very impressed with American Home Shield.

3 years ago

Reply from American Home Shield

Hi Cathy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 2nd, 2023

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william wasp Santa Fe, NM

While good with setting up appointments, you take way too long to decide on fix or replace issues. Case in point it took 2 separate appointments to figure out why my fridge was malfunctioning. In the meantime I am throwing out a lot of expensive food. According to my last service company, the repair was going to be very expensive and time consuming. I have already lost 2 days pay having to be home. My food loss will approach $500. Since I still have not heard from AHS, last night I had to buy a new fridge before I had to lose all my refrigerated goods. I was told I will receive no compensation for doing this. However, the fridge I bought was going to go off same 3/1, increasing by $900. For things like life sustaining repairs, like furnaces in winter or refrigeration units for food, meds, drugs, you are not prepared to respond quickly enough.

3 years ago

Reply from American Home Shield

Hi William, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Nancy Benetich San Angelo, TX

We have been very pleased with most of the services we have used. the only problem was with the plumbing issued we had with our shower and the company that was sent out. I think I have reviewed Mr. Rooter in Abilene on that one. Other than that our other techs and companies have been fantastic with their services.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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Andrew Wallace Pearl River, NY

Very responsive. There for you when you need them. I love knowing how much a service will cost rather than dreading calling a plumber or electrician who will charge me the moon.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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Geraldine Mahoney Phoenix, AZ

I appreciate the services that I have had from vendors contracted with you, but you customer service call line leaves much to be desired. The communications skills are terrible and they do NOT pay attention to what is being said.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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EVELYN Austin, TX

I disliked that McLin replaced a part in my toilet and it's now running continuously, adding to my consumption use of H20 utility bill. I texted Mr. McLin re my concern to no avail. Presently, I've had to turn off the water to minimize consumption usage of H2O.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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JOANN Elk Grove, CA

The only thing I do not like is that when you have a machine that is 23 years old and it keeps breaking down and they come and basically put a band aid on it So far they have come out twice within 3 months for the same problem. And they even said it is old and this will keep happening. I am really considering canceling my contract And then just go out and buy a new one

3 years ago

Reply from American Home Shield

Hi Joann, Thank you for your feedback and we hope you continue to enjoy AHS!

Mar. 2nd, 2023

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Lauren Scherer Bulverde, TX

We have used our home warranty multiple times over the past 3 years. It has more than paid for itself. We have been very impressed and satisfied with the companies that AHS has connected us with. Highly recommend

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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Zia Ullah Franklin, TN

Overall I had good experience with AHS and that is why I opted 4 star. However, quality of HVAC vendors in middle TN is not consistent. Most lack follow up, have people problems or don’t update even your ticket has been open for close to 3 weeks. I am waiting on a part for last two weeks and my call to the HVAC company was not returned.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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Dorothy Bennett Diamondhead, MS

This will be the 3rd major repair to this refrigerator. 2nd time I have had to throw out ALL OF THE CONTENTS that were bad. $600 in frozen foods and $250 in spoiled refrigerated items. Last November 2022 it was was $1200 in frozen food and $200 of refrigerated non frozen items. Apparently, this refrigerator is becoming a very NON RELIABLE appliance. I got AHS so I wouldn't have to go thru this and I contracted your top plan. Now, I wait for you to get a repairman to call me about coming out to examine the refrigerator and tell me it needs a new compressor which PASSION Services reported but they don't due compressor repairs. Then when he tells me the same thing Passion told me, if he thinks he can repair it, that will take how long? Who knows. Is the refrigerator even worth spending the big bucks on the cost of a compressor repair or cheaper to replace it? I am now WITHOUT A REFRIGERATOR, don't know when I will have one working again, and lost the entire contents of that refrigerator AGAIN. THIS IS AN ESSENTIAL APPLIANCE, not like a garbage disposal or ceiling fan,. Thank goodness I don't have a family to feed, how would you like starving them? I thought AHS was better than this, I AM NOT A HAPPY CUSTOMER right now.

3 years ago

Reply from American Home Shield

Dorothy, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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SANDRA Antioch, CA

The technician was extremely professional. He let us know when he was close by, very neat and organized with our installation. AHS responds so quickly to our needs. Would recommend AHS to everyone.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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JOEL

I have had to use AHS a bit. They are a safety net for a retired couple. When things go wrong, they are handled quickly, with the proper trades persons, and generally with speed.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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Carla Perry-Carey Tinley Park, IL

Overall happy with the service. Vendors need to be able to provide service on weekends; most people work during the business day Monday-Friday and can't take off. For the last few request, I've had I have to find someone to come to my home because the vendors don't work on Saturday. For the service industry that is not a good thing. I had no heat on Saturday morning and had to wait until someone could come out the next week. That is the only reason I gave AHS 3 stars

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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J Rod Broken Arrow, OK

Have used AHS for a while and am happy with the service. Always satisfied with the companies the contract with. If there are issues with a company, they address it and fix it.

3 years ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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Sharon Smallwood Alvin, TX

American Home Shield is great at quickly dispatching service providers for a variety of home repairs! I’ve been satisfied with about 90% of the service providers. One aspect I feel could be better is recognizing when it is costing more to repeatedly repair an appliance than replacing it.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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JEFFERY Birmingham, AL

I used AHS for over 7 years. I left them over a denied claim. I was first told the claim was denied because my policy did not cover replacing a pressure regulator. I had to point out the specific language in the policy to the call center agent to show it was covered. I was then told it was denied because it was not the right size for the house, although it appeared to be the original pressure regulator on an 18 year old house. I did confirm with the plumber, that AHS sent, that he told the AHS it was "going bad" and needed to be replaced. He stated to me it was sized correctly. Given the conflicting reasons for the denial and AHS not doing the right thing to approve a roughly $450 claim when I was paying close to $1,200 a year for the coverage, I terminated the relationship.

3 years ago

Reply from American Home Shield

Jeffery, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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Susan Lynch Visalia, CA

I felt like on the app I could not really explain what the problem was. But the people that came out to fix it it was great. They came out the same day I called and they were very professional and they got it fixed the first time.

3 years ago

Reply from American Home Shield

Hi Susan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 24th, 2023

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Anna Reyes

Service is quick on both part but if I have to pay 75.00 upfront to service my work order and paying the monthly payments on AHS. I don’t understand why I have to pay extra to the company to get my water heater replaced. Service should have been paid by AHS for their service not the customer.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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Laura Barker Delavan, WI

It takes too long to complete the service. One appt to assess and then time to approve and then time to get the job done. In my situation, the first assigned contractor called in sick which would have extended the time with that company 1 week. I asked for a different company. The company contacted AHS but when AHS quickly notified me that another company was given the assignment, I called that company. They did not receive the work order. I went to AHS and asked them to resend, and still the company did not receive the work order. I called AHS again and explained that I would lose my place in line for the work order to be completed if the company did not receive the work order IMMEDIATELY. After 15 min. the company called me and said they finally got the order. The contractor fixed the clogged drain the next day instead of doing the usual estimate and then waiting for approval and scheduling an appt. to repair. I am very appreciated that he was willing to do that. AHS takes way too long getting things done that could be done simply.

3 years ago

Reply from American Home Shield

Laura, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Donzell Missouri City, TX

This address belonged to my mother until June 30th of 2022. She talked to me of the denials she received due to, "Not Covered", claims when she clearly had a problem. By the time I heard of the problem, it was well over the 30 days to complain period. Well, now I am the owner and I see her point. My first problem and AHS did not take care of me as their customer. And I believe this address have been warranted for a few many years. I am not going to hold on wishing they'd have my back. I gave them them three attempts. Three strikes. I paid for two opinion and they offered the third opinion. All three suggested the same thing and AHS denied all three. A home with 42 year old galvanized pipes with multiple weak point and a leak with a clamp on it. A metal clamp on a rusted leaking metal pipe; Hummm? Here's a puzzle for you. ● How many clamps do the pipes need before they warrant replacing? All three Plumbing Technicians suggested re-pipe. There is no preventive maintenance for pipes like there is for HVAC. It isn't like we can climb into the attic and oil/lubricate the pipes. Anyway, I can be so much more detailed,but there may not be enough space. So this is my openness.

3 years ago

Reply from American Home Shield

Hi Donzell, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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sgolchehreh San Ramon, CA

Not crazy about the 100 service fee. A bit steep along with the monthly fees, but all in all, a good service. We had a few glitches with items that needed to be replaced, but their customer service has been responsive and things get sorted out.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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RC Sachse, TX

I like that they are prompt and timely in getting a service person to come out to inspect and or repair the issue per service requested. They are timely in providing you a response on repairs and or replacement of product.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Janet Brunetta Grants Pass, OR

I am 71 years old. I opened my garage door the other day and the motor was smoking. I couldn’t get up to unplug it. I panicked and called a company that had done annual service for me. They were here within 5 minutes. It turns out that the motor burned out. I needed a new one. They fixed it for me. I asked if they work with the Home Warranty Company and his answer was no because we don’t get paid. I jad no choice but to pay them. I called AHS to seek reimbursement. They said NO because I hadn’t gotten prior authorization. Was i suppose to let my house burn? Their response time has been horrible in the past. Sometimes as much as 3 weeks out for a freezer not working. I have been a customer for at lest 20 years and am seriously considering changing companies. I have the warranty because I am on a fixed income and can ill afford big expenses like this. A VERY DISSATISFIED CUSTOMER!!!

3 years ago

Reply from American Home Shield

Janet, Thank you for letting us know about your concerns regarding your Electric request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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TINA Canton, MI

Their patience in helping me to get a clear understanding of the services that I needed and their ability to provide those services. I'm awaiting the scheduling of the date my furnace will be replaced and I'm excited !!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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TONY Dallas, TX

I had 3 different electrical issues but tech advised he could only fix what I told the person that called. So I guess I will just have to pay the $125.00 again when I get the switch problem taken care of.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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CATHY Hilliard, OH

It's easy to book appointments and the monthly premium is reasonable. About 50% of the contractors they send have no clue what they're doing and aren't someone I would hire if I were able to choose. In year 2 AHS has become very selective about what they're willing to pay for. I often pay the deductible only to have a contractor tell me what I need isn't covered. Frequently I'm out the $$ for my deductible and still have the problem to fix on my own.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JAMES Loxahatchee Groves, FL

Patrick was knowledgeable about what our problem was and knew exactly where the problem was. He had it fixed. I love American Home Shield because this company is on the ball and gets things done.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Erin Lennon Grand Rapids, MI

It takes a very, very long time to get warranty items fixed. A lot of run around with vendor companies once a warranty claim has been submitted and a service call has been scheduled. Vendors never seem to know anything about claim or what they're working on once they arrive. I had to call two different companies to get my dishwasher fixed and spent a very long time on the phone and on hold. Eventually was fixed but the whole thing was a process.

3 years ago

Reply from American Home Shield

Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

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David Tanner Knoxville, TN

The company came through for us when luck would have it when both the stove quit working and on the same day they came out to fix it, the furnace went out and they had someone there to fix it too.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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G Reaper Miami, FL

American Home Shield has been a blessing for me and my family. Being that this is my first home and had many unforeseen mishaps with this house. American Home shield has been the light at the end of my tunnel.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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DENISE Grants Pass, OR

They're an amazing company and, they're very professional/quick to respond to your needs! The businesses they work with are, fast in responding to your problems and, let you know what's going on every step of the process.

3 years ago

Reply from American Home Shield

Hi Denise, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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AMANDA Columbus, OH

I like their service network regarding finding trustworthy & professionals to service things in the home needing repair. I like that this particular home warranty company ACTUALLY does replace non-fixable appliances.

3 years ago

Reply from American Home Shield

Hi Amanda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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Erin Ison Seattle, WA

Have been a customer for over 15 years. Overall was very happy but seems like they sent their customer service oversees a couple years back and were not staffed properly. Hold times were hours long and it was difficult to understand representatives. Hold times have greatly improved but representatives have heavy accents and very canned word tracks they have to stick to so it is difficult to have a conversation. Overall repairs are prompt it just gets tedious if you have to call in to address a problem.

3 years ago

Reply from American Home Shield

Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Steve Dix Kansas City, MO

Great coverage, quality service provider network that has been preselected making it easy to find repair help and easy/fast electronic claim process. Custer service is very good too

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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JERRY Poulsbo, WA

I have had several jobs completed by Home Shield . They are quick to assign a company o do the work and all have preformed the job in a shot time. I have been satisfied with all aspects of Hoe Shield

3 years ago

Reply from American Home Shield

Hi Jerry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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BERNICE Memphis, TN

I like the professionalism of contractors they use. I dislike the high cost and the time to patch up a defected item; when it can just be replaced with the amount of money from the service fee along with the monthly coverage

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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Ebony Starr Hollywood, FL

As with everything there are pros and cons. Pro is the job always gets done. The cons are they use a different company to complete the same job vs having the same company go back out. To me this is their way of not creating a paper trail so they don’t have to replace major appliances. I’ve been dealing with an HVAC system for about 6 years and the amount of money I’ve pour into service fees and repairs I could have already purchased a new system.

3 years ago

Reply from American Home Shield

Hi Ebony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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NORAIDA NETHERCOTT Stockton, CA

I highly recommend this ins company, every time I issue with my house just dial AHS or make a service appointment not even 24 hours no question ask and contractor call me and fix the issue. No hassle!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Sharon Lotze Myrtle Beach, SC

I have used AHS on several properties I have owned. I get the best value for the buck with AHS. I have had at least 10 varied calls for service over the last 7 years. I have always been satisfied with their results.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 21st, 2023

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Dennis Adams Peekskill, NY

Response is usually very timly, however if the contractor does not respond quickly, I as a customer have to pester the contractor to respond. I would rather AHS stays on top of the response and pester the crews until they roll a truck to the house.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 21st, 2023

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Kitty Kang Reseda, CA

Took a few vendors but the last one FINALLY found the issue and fixed our gas leaking oven/range! I was so glad that they didn't juts try to close out the ticket but sent out a better tech who found out where the issue was and FINALLY got it fixed.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2023

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ROY Columbus, OH

AHS responded quickly to my service request. When it was determined by the appliance technician that my refrigerator could not be repaired they responded quickly with a replacement authorization.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Randy Brawley Arlington, VA

I have carried home warranty service for more than 20 years and have a hit-or-miss experience with American Home Shield. Fir smaller items, I get prompt, affordable service - dishwasher, microwave, faucet, etc. However, they also put me through he;; and back trying to recover money after they authorized me to pre-pay for an air conditioner repair (none of their vendors could work on the unit) in the heat of summer. The repair company worked with AHS and got all of the approvals, but I got the run-around for something like 1-3 months trying to be reimbursed.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Roberto Orci Rialto, CA

O matter the repairs we need, AHS sends us good people to solve our issues. Service is scheduled quickly and they get the job done. We’ve been customers for more than 20 years.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Jacquelyne Faye Jackson Van Nuys, CA

AHS is an excellent warranty service provider. This is my second contract. I had one for a prior condominium I owned and, so far, I've been very pleased with the service provided.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Bettye & Julius Pleasaince Oklahoma City, OK

I called them regarding my washing machine was not filling with hot water. A claim was filed and a repairman came within 48 hrs. It would have been sooner but OKC was experiencing bad road conditions due to snow and ice

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Ronald Loerch

I have previously left a review on the repair call for my refrigerator ice dispenser unit. It was repaired and it was done in a professional manner! Please check your records on the rating I gave several days ago.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Benard Ngeno Fayetteville, NC

The two technicians(1 for fridge and the other one for dishwasher) sent by American Home shield did amazing job. I would definitely recommend American home shield for anyone who need service for any kitchen appliances.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Nick Morrow, GA

AHS has really helped us in many ways with repairs and replacements. However, they really need to understand that most companies are off on national holidays. so if you have a problem on New Years Eve (like we did) or New Years Day (again, like we did) AHS might circle the proverbial wagons with their list of sub contractors......BUT they wont be working. (This might be due to the outsourcing of the customer service though....) They really need to improve communication with their sub contractors AND customers alike. Based on previous experience, and over 3 homes, AHS is good with brand new customers; however they are absolute failures and downright rude with existing/longtime customers. Quite frankly, proceed at your own risk. They are becoming the butt of their own joke at this point.

3 years ago

Reply from American Home Shield

Hi Nick, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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