American Home Shield: Read 34,899 User Reviews From Real Homeowners

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MICHELE Elizabeth City, NC

I have used my warranty on a few occasions. I am so glad I have it. AHS responds with in a timely manner. When my refrigerator was dying, AHS sent me a check to buy a new one. I was able to stop stressing.

2 years ago

Reply from American Home Shield

Hi Michele, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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James Berglof Eden Prairie, MN

Leak repair great!! Great plumber!!!! Sheetrock repair sucked, guy didn't have proper tools, always came 6-10 hours late. He was a hack. Nice guy but wrong job. does rough finish mean I have to sand and re-mud sheetrock before I paint? He ran out of joint tape but still continued? when I sand it down I might just re-due it, I don't want it cracking at the joints.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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LINDA Jackson, MS

I fold a claim on February 23 and nothing has happened yet! I was first assigned to Conerlys Electric and never received a call from them. Next I was assigned Miracle Electric and after 2 days the guy came by at 5:15 did a work order and as of today I still haven’t heard anything back from them. I pay my monthly bill and send in the $100 service fee and as of this day I’m still writhing for the work order to be authorized. What is really going on!!!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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JAMES Butler, TN

The employees at AHS always go the extra mile to get status and answers for their customers. The bottle neck is with their providers getting parts or technicians in a timely manner. I don't know the answer to this due to volume and area served.

2 years ago

Reply from American Home Shield

Hi James, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Michael Moran Minneapolis, MN

The reason why not 5 star is because only 1 time . The technician said he couldn't get my washer to do what I said. It was the seal in my washing machine that was bad and leaking all over my laundry room. Never got fixed. It's still doing the same thing but I took photos of all the water and the code on the screen.

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for sharing this information with us. I would be glad to speak with you to further assist.

Mar. 8th, 2023

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Kenneth Hamilton Palatine, IL

This warranty includes the appliances/features important to me. Our first request for service, a re-key, was set up in a timely manner, and performed in a courteous and efficient manner by the locksmith who was sent.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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JOHN

The service technician that was sent to my house (Charlie) was excellent is every way. He was professional, polite, very personable and knowledgeable. He had my AC unit up and running in no time. 5 stars to him and AHS

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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DianaJo Gasaway Hurst, TX

Greatly improved from couple years ago. Sometimes have trouble making customer service to understand what I need? My biggest issue is the cost of warranty keeps going up 2 to 3 dollars every month now for 2023 it’s going up 25 dollars?????

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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TWANA Baltimore, MD

I give AHS 4 stars because of my most recent experience with their customer service. It was the worst that I have experienced in all of the years that I have been a customer of AHS. If it were not for the runaround they gave me for at least 2-3 weeks I would have given them a 5 as I have recommended them to various people.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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ROENA Milwaukee, WI

I like the service I received for the DRYER. Don't like that the other item, WASHER wasn't repaired, regardless if the prior tenant (now deceased, had dementia/alheimers), tried to repair it. forthe amount charged forthe monthly service and the fee charged for a repairman. I believe it could have been replaced with another washerlesser plrice.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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BONNIE Cordova, TN

I like not having to locate repairmen myself, and service is usually quick and professional. The only bad experience was with one plumber who was grouchy and uncommunicative. Also, replacement appliances are not always of the same value as the ones replaced.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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MICHAEL Adel, IA

I have been very disappointed with the company called Appliance RX that home shield has sent to my home… It has been almost 3 months we have been without a cooktop and oven that works correctly. Appliance RX also said they fixed the refrigerator that is still broken. I’ve tried calling them to no avail finally got a hold of them and they have canceled on me three times after taking vacation each day. I have tried talking to home shield about these people. They are not a good company. If you want to know the whole story, give me a call.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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FAZ Sarasota, FL

I’m very unhappy with my recent service request. The plumbing company they sent gave me the “run around” and gave incorrect info to AHS and said negative things about AHS to me when I confronted them. Then I spoke to AHS and they promised to have the repair done and then promptly reversed their position one day later when the tech was supposed to come. The AHS rep obviously promised me something they could not deliver and then reversed what they said. I’m an unhappy customer, not because they did not fix the problem but because because of the unprofessional way I have been handled by AMS and the company they sent out to look at my repair issue.

2 years ago

Reply from American Home Shield

Faz, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Mary Brown Okeechobee, FL

I have been a customer for over 7 years with several different properties. Money well spent. Great service. Customer call center could be better if it was in the US. I believe it is over seas. That's the only downfall

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Emily Kinnear Erie, PA

The service was quick and the communication was great. We were surprised to learn that there were “modifications” that were not covered under the warranty to replace our water heater. We ended up paying way more out of pocket than expected (in addition to the service fee).

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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JOHN Columbus, OH

My last repair for a water heater was misdiagnosed. Wind Bender Mechanical came back and realized the leak wasn’t from my water heater. They then charged me for “wiring replacement “ which was 2 new wire nuts for 168.00. They also tried to charge me for the permit fee for the tank. They will never step foot in my house again. All previous repairs have been great.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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DANNY Phoenix, AZ

i fell that the last two events at our home were not handled the way the company has done business in the past. allowing a company to come several times and not get it right and replace the item in question. the last event, the ac replacement, they forgot to repair the heater and not even leave the old one. The company was aware , but did not let us know. very poor communication between AHA and the client.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Linda Peterson Roseville, CA

I liked having AHS select & connect me with reliable local service providers. I did NOT like delays in getting repairs scheduled, especially with a critical appliance. I also did not like having repairs denied because “if it’s not broke, we don’t fix it” when something was clearly not working correctly. I would add a request: PLEASE require vendors to provide a LEGIBLE document to homeowner after a service appointment. The document must clearly state what service was performed, what parts were replaced, and what products were applied/ replaced/refilled. If service was denied, the reasons must be clearly explained on the document. We should not have to sign something we cannot read, nor should verbal communication be acceptable. An example: bathroom sink fixtures leaking at base. Repairman said he would have to do a computer search back at his office for the right specifications for the replacement faucets. He said he would let me know what he was able to find. When I later followed up on this order, the office staff informed me he had written that the customer could not demonstrate the leak for him - on the BACK of the original service invoice!! Since this was a multiple page form, I had no record of his notes on my copy. And so no repair was completed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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VITO Houston, TX

The monthly fee is reasonable and the technicians are knowledgeable. In particular, I was impressed by the fact that the refrigerator repair tech knew a good deal about my Kenmore even though it was an older model.

2 years ago

Reply from American Home Shield

Hi Vito, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 8th, 2023

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Chris Duncan Clemson, SC

There are a few times that American Home Shield met their commitment. Most of those happened many years ago. They will rarely fix things that they will take a loss on. By the time you pay your deductible and add a months payment, you will probably break even. The people they contract know exactly how much home shield will pay, so they charge exactly that. Over the past six years, my $600 dishwasher has probably cost $3000 in repairs. The $100 deductible I paid each time would have bought me a new one. Like all insurance, they are betting that you will pay out more than the insurance company does. In there case, they will ensure that you do. You are actually paying everyone else’s salaries and taking a loss on your investment. Oh well, things have really gone downhill in the past year, so I guess you have to do whatever it takes to keep a business from going under.

2 years ago

Reply from American Home Shield

Hi Chris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Sian Shupe Killeen, TX

Simply put if you have simple problems it will get fixed. Just not in a timely manner. My sewer was backed up toilet over flowing causing water damage in the basement. American did set an appointment with a plumber but they couldn’t come out for days. I call a different company they had a plumber there in an hour. This is not the only time this has happened. My family has lived without Air conditioning for a week or more waiting on their people to come fix it. Overall if it’s not an emergency it’s fine it will get fixed on their time.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Nichole Criminger Charlotte, NC

My husband passed away a couple of years ago, and I have been with AHS since. It’s a weight off my shoulders in knowing that if something breaks/messes up, I know who to call.

2 years ago

Reply from American Home Shield

Hi Nichole,
We really appreciate you taking the time to share your rating with us. It is our pleasure to ease the stress of home repairs.

Mar. 3rd, 2023

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CATHY Cedar Hill, TX

They wanted us to accept a GE washer in place of our Maytag when our Maytag cost more to repair than replace. They send techs from outside my area & city re plumbing issues, who then say we have to pay much more $$$ extra b/c they don't cover plumber getting up on top of house to unstop plumbing stoppage. They give you the run around after approving your personal plumber, then ask him questions he usually doesn't deal with, such as itemizing each pipe, its length & individual cost, just to name a few, before approving replacement estimate, so my licensed 30+ yr plumber quits. Then forget to send the 3rd plumber for a 2d opinion & scope plumbing under my house like they agreed to do. I guess I should be grateful they sent plumber out to provide 2d opinion after I called them almost 2 months later to remind them without having to pay another $75 fee. I'm not very impressed with American Home Shield.

2 years ago

Reply from American Home Shield

Hi Cathy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 2nd, 2023

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william wasp Santa Fe, NM

While good with setting up appointments, you take way too long to decide on fix or replace issues. Case in point it took 2 separate appointments to figure out why my fridge was malfunctioning. In the meantime I am throwing out a lot of expensive food. According to my last service company, the repair was going to be very expensive and time consuming. I have already lost 2 days pay having to be home. My food loss will approach $500. Since I still have not heard from AHS, last night I had to buy a new fridge before I had to lose all my refrigerated goods. I was told I will receive no compensation for doing this. However, the fridge I bought was going to go off same 3/1, increasing by $900. For things like life sustaining repairs, like furnaces in winter or refrigeration units for food, meds, drugs, you are not prepared to respond quickly enough.

2 years ago

Reply from American Home Shield

Hi William, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Nancy Benetich San Angelo, TX

We have been very pleased with most of the services we have used. the only problem was with the plumbing issued we had with our shower and the company that was sent out. I think I have reviewed Mr. Rooter in Abilene on that one. Other than that our other techs and companies have been fantastic with their services.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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Andrew Wallace Pearl River, NY

Very responsive. There for you when you need them. I love knowing how much a service will cost rather than dreading calling a plumber or electrician who will charge me the moon.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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Geraldine Mahoney Phoenix, AZ

I appreciate the services that I have had from vendors contracted with you, but you customer service call line leaves much to be desired. The communications skills are terrible and they do NOT pay attention to what is being said.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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EVELYN Austin, TX

I disliked that McLin replaced a part in my toilet and it's now running continuously, adding to my consumption use of H20 utility bill. I texted Mr. McLin re my concern to no avail. Presently, I've had to turn off the water to minimize consumption usage of H2O.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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JOANN Elk Grove, CA

The only thing I do not like is that when you have a machine that is 23 years old and it keeps breaking down and they come and basically put a band aid on it So far they have come out twice within 3 months for the same problem. And they even said it is old and this will keep happening. I am really considering canceling my contract And then just go out and buy a new one

2 years ago

Reply from American Home Shield

Hi Joann, Thank you for your feedback and we hope you continue to enjoy AHS!

Mar. 2nd, 2023

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Lauren Scherer Bulverde, TX

We have used our home warranty multiple times over the past 3 years. It has more than paid for itself. We have been very impressed and satisfied with the companies that AHS has connected us with. Highly recommend

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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Zia Ullah Franklin, TN

Overall I had good experience with AHS and that is why I opted 4 star. However, quality of HVAC vendors in middle TN is not consistent. Most lack follow up, have people problems or don’t update even your ticket has been open for close to 3 weeks. I am waiting on a part for last two weeks and my call to the HVAC company was not returned.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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Dorothy Bennett Diamondhead, MS

This will be the 3rd major repair to this refrigerator. 2nd time I have had to throw out ALL OF THE CONTENTS that were bad. $600 in frozen foods and $250 in spoiled refrigerated items. Last November 2022 it was was $1200 in frozen food and $200 of refrigerated non frozen items. Apparently, this refrigerator is becoming a very NON RELIABLE appliance. I got AHS so I wouldn't have to go thru this and I contracted your top plan. Now, I wait for you to get a repairman to call me about coming out to examine the refrigerator and tell me it needs a new compressor which PASSION Services reported but they don't due compressor repairs. Then when he tells me the same thing Passion told me, if he thinks he can repair it, that will take how long? Who knows. Is the refrigerator even worth spending the big bucks on the cost of a compressor repair or cheaper to replace it? I am now WITHOUT A REFRIGERATOR, don't know when I will have one working again, and lost the entire contents of that refrigerator AGAIN. THIS IS AN ESSENTIAL APPLIANCE, not like a garbage disposal or ceiling fan,. Thank goodness I don't have a family to feed, how would you like starving them? I thought AHS was better than this, I AM NOT A HAPPY CUSTOMER right now.

2 years ago

Reply from American Home Shield

Dorothy, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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SANDRA Antioch, CA

The technician was extremely professional. He let us know when he was close by, very neat and organized with our installation. AHS responds so quickly to our needs. Would recommend AHS to everyone.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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JOEL

I have had to use AHS a bit. They are a safety net for a retired couple. When things go wrong, they are handled quickly, with the proper trades persons, and generally with speed.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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Carla Perry-Carey Tinley Park, IL

Overall happy with the service. Vendors need to be able to provide service on weekends; most people work during the business day Monday-Friday and can't take off. For the last few request, I've had I have to find someone to come to my home because the vendors don't work on Saturday. For the service industry that is not a good thing. I had no heat on Saturday morning and had to wait until someone could come out the next week. That is the only reason I gave AHS 3 stars

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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J Rod Broken Arrow, OK

Have used AHS for a while and am happy with the service. Always satisfied with the companies the contract with. If there are issues with a company, they address it and fix it.

2 years ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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Sharon Smallwood Alvin, TX

American Home Shield is great at quickly dispatching service providers for a variety of home repairs! I’ve been satisfied with about 90% of the service providers. One aspect I feel could be better is recognizing when it is costing more to repeatedly repair an appliance than replacing it.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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JEFFERY Birmingham, AL

I used AHS for over 7 years. I left them over a denied claim. I was first told the claim was denied because my policy did not cover replacing a pressure regulator. I had to point out the specific language in the policy to the call center agent to show it was covered. I was then told it was denied because it was not the right size for the house, although it appeared to be the original pressure regulator on an 18 year old house. I did confirm with the plumber, that AHS sent, that he told the AHS it was "going bad" and needed to be replaced. He stated to me it was sized correctly. Given the conflicting reasons for the denial and AHS not doing the right thing to approve a roughly $450 claim when I was paying close to $1,200 a year for the coverage, I terminated the relationship.

2 years ago

Reply from American Home Shield

Jeffery, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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Susan Lynch Visalia, CA

I felt like on the app I could not really explain what the problem was. But the people that came out to fix it it was great. They came out the same day I called and they were very professional and they got it fixed the first time.

2 years ago

Reply from American Home Shield

Hi Susan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 24th, 2023

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Anna Reyes

Service is quick on both part but if I have to pay 75.00 upfront to service my work order and paying the monthly payments on AHS. I don’t understand why I have to pay extra to the company to get my water heater replaced. Service should have been paid by AHS for their service not the customer.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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Laura Barker Delavan, WI

It takes too long to complete the service. One appt to assess and then time to approve and then time to get the job done. In my situation, the first assigned contractor called in sick which would have extended the time with that company 1 week. I asked for a different company. The company contacted AHS but when AHS quickly notified me that another company was given the assignment, I called that company. They did not receive the work order. I went to AHS and asked them to resend, and still the company did not receive the work order. I called AHS again and explained that I would lose my place in line for the work order to be completed if the company did not receive the work order IMMEDIATELY. After 15 min. the company called me and said they finally got the order. The contractor fixed the clogged drain the next day instead of doing the usual estimate and then waiting for approval and scheduling an appt. to repair. I am very appreciated that he was willing to do that. AHS takes way too long getting things done that could be done simply.

2 years ago

Reply from American Home Shield

Laura, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Donzell Missouri City, TX

This address belonged to my mother until June 30th of 2022. She talked to me of the denials she received due to, "Not Covered", claims when she clearly had a problem. By the time I heard of the problem, it was well over the 30 days to complain period. Well, now I am the owner and I see her point. My first problem and AHS did not take care of me as their customer. And I believe this address have been warranted for a few many years. I am not going to hold on wishing they'd have my back. I gave them them three attempts. Three strikes. I paid for two opinion and they offered the third opinion. All three suggested the same thing and AHS denied all three. A home with 42 year old galvanized pipes with multiple weak point and a leak with a clamp on it. A metal clamp on a rusted leaking metal pipe; Hummm? Here's a puzzle for you. ● How many clamps do the pipes need before they warrant replacing? All three Plumbing Technicians suggested re-pipe. There is no preventive maintenance for pipes like there is for HVAC. It isn't like we can climb into the attic and oil/lubricate the pipes. Anyway, I can be so much more detailed,but there may not be enough space. So this is my openness.

2 years ago

Reply from American Home Shield

Hi Donzell, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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sgolchehreh San Ramon, CA

Not crazy about the 100 service fee. A bit steep along with the monthly fees, but all in all, a good service. We had a few glitches with items that needed to be replaced, but their customer service has been responsive and things get sorted out.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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RC Sachse, TX

I like that they are prompt and timely in getting a service person to come out to inspect and or repair the issue per service requested. They are timely in providing you a response on repairs and or replacement of product.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Janet Brunetta Grants Pass, OR

I am 71 years old. I opened my garage door the other day and the motor was smoking. I couldn’t get up to unplug it. I panicked and called a company that had done annual service for me. They were here within 5 minutes. It turns out that the motor burned out. I needed a new one. They fixed it for me. I asked if they work with the Home Warranty Company and his answer was no because we don’t get paid. I jad no choice but to pay them. I called AHS to seek reimbursement. They said NO because I hadn’t gotten prior authorization. Was i suppose to let my house burn? Their response time has been horrible in the past. Sometimes as much as 3 weeks out for a freezer not working. I have been a customer for at lest 20 years and am seriously considering changing companies. I have the warranty because I am on a fixed income and can ill afford big expenses like this. A VERY DISSATISFIED CUSTOMER!!!

2 years ago

Reply from American Home Shield

Janet, Thank you for letting us know about your concerns regarding your Electric request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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TINA Canton, MI

Their patience in helping me to get a clear understanding of the services that I needed and their ability to provide those services. I'm awaiting the scheduling of the date my furnace will be replaced and I'm excited !!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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TONY Dallas, TX

I had 3 different electrical issues but tech advised he could only fix what I told the person that called. So I guess I will just have to pay the $125.00 again when I get the switch problem taken care of.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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CATHY Hilliard, OH

It's easy to book appointments and the monthly premium is reasonable. About 50% of the contractors they send have no clue what they're doing and aren't someone I would hire if I were able to choose. In year 2 AHS has become very selective about what they're willing to pay for. I often pay the deductible only to have a contractor tell me what I need isn't covered. Frequently I'm out the $$ for my deductible and still have the problem to fix on my own.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JAMES Loxahatchee Groves, FL

Patrick was knowledgeable about what our problem was and knew exactly where the problem was. He had it fixed. I love American Home Shield because this company is on the ball and gets things done.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Erin Lennon Grand Rapids, MI

It takes a very, very long time to get warranty items fixed. A lot of run around with vendor companies once a warranty claim has been submitted and a service call has been scheduled. Vendors never seem to know anything about claim or what they're working on once they arrive. I had to call two different companies to get my dishwasher fixed and spent a very long time on the phone and on hold. Eventually was fixed but the whole thing was a process.

2 years ago

Reply from American Home Shield

Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

American Home Shield Reviews