American Home Shield: Read 34,884 User Reviews From Real Homeowners

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sgolchehreh San Ramon, CA

Not crazy about the 100 service fee. A bit steep along with the monthly fees, but all in all, a good service. We had a few glitches with items that needed to be replaced, but their customer service has been responsive and things get sorted out.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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RC Sachse, TX

I like that they are prompt and timely in getting a service person to come out to inspect and or repair the issue per service requested. They are timely in providing you a response on repairs and or replacement of product.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Janet Brunetta Grants Pass, OR

I am 71 years old. I opened my garage door the other day and the motor was smoking. I couldn’t get up to unplug it. I panicked and called a company that had done annual service for me. They were here within 5 minutes. It turns out that the motor burned out. I needed a new one. They fixed it for me. I asked if they work with the Home Warranty Company and his answer was no because we don’t get paid. I jad no choice but to pay them. I called AHS to seek reimbursement. They said NO because I hadn’t gotten prior authorization. Was i suppose to let my house burn? Their response time has been horrible in the past. Sometimes as much as 3 weeks out for a freezer not working. I have been a customer for at lest 20 years and am seriously considering changing companies. I have the warranty because I am on a fixed income and can ill afford big expenses like this. A VERY DISSATISFIED CUSTOMER!!!

2 years ago

Reply from American Home Shield

Janet, Thank you for letting us know about your concerns regarding your Electric request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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TINA Canton, MI

Their patience in helping me to get a clear understanding of the services that I needed and their ability to provide those services. I'm awaiting the scheduling of the date my furnace will be replaced and I'm excited !!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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TONY Dallas, TX

I had 3 different electrical issues but tech advised he could only fix what I told the person that called. So I guess I will just have to pay the $125.00 again when I get the switch problem taken care of.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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CATHY Hilliard, OH

It's easy to book appointments and the monthly premium is reasonable. About 50% of the contractors they send have no clue what they're doing and aren't someone I would hire if I were able to choose. In year 2 AHS has become very selective about what they're willing to pay for. I often pay the deductible only to have a contractor tell me what I need isn't covered. Frequently I'm out the $$ for my deductible and still have the problem to fix on my own.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JAMES Loxahatchee Groves, FL

Patrick was knowledgeable about what our problem was and knew exactly where the problem was. He had it fixed. I love American Home Shield because this company is on the ball and gets things done.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Erin Lennon Grand Rapids, MI

It takes a very, very long time to get warranty items fixed. A lot of run around with vendor companies once a warranty claim has been submitted and a service call has been scheduled. Vendors never seem to know anything about claim or what they're working on once they arrive. I had to call two different companies to get my dishwasher fixed and spent a very long time on the phone and on hold. Eventually was fixed but the whole thing was a process.

2 years ago

Reply from American Home Shield

Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

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David Tanner Knoxville, TN

The company came through for us when luck would have it when both the stove quit working and on the same day they came out to fix it, the furnace went out and they had someone there to fix it too.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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G Reaper Miami, FL

American Home Shield has been a blessing for me and my family. Being that this is my first home and had many unforeseen mishaps with this house. American Home shield has been the light at the end of my tunnel.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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DENISE Grants Pass, OR

They're an amazing company and, they're very professional/quick to respond to your needs! The businesses they work with are, fast in responding to your problems and, let you know what's going on every step of the process.

2 years ago

Reply from American Home Shield

Hi Denise, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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AMANDA Columbus, OH

I like their service network regarding finding trustworthy & professionals to service things in the home needing repair. I like that this particular home warranty company ACTUALLY does replace non-fixable appliances.

2 years ago

Reply from American Home Shield

Hi Amanda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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Erin Ison Seattle, WA

Have been a customer for over 15 years. Overall was very happy but seems like they sent their customer service oversees a couple years back and were not staffed properly. Hold times were hours long and it was difficult to understand representatives. Hold times have greatly improved but representatives have heavy accents and very canned word tracks they have to stick to so it is difficult to have a conversation. Overall repairs are prompt it just gets tedious if you have to call in to address a problem.

2 years ago

Reply from American Home Shield

Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Steve Dix Kansas City, MO

Great coverage, quality service provider network that has been preselected making it easy to find repair help and easy/fast electronic claim process. Custer service is very good too

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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JERRY Poulsbo, WA

I have had several jobs completed by Home Shield . They are quick to assign a company o do the work and all have preformed the job in a shot time. I have been satisfied with all aspects of Hoe Shield

2 years ago

Reply from American Home Shield

Hi Jerry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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BERNICE Memphis, TN

I like the professionalism of contractors they use. I dislike the high cost and the time to patch up a defected item; when it can just be replaced with the amount of money from the service fee along with the monthly coverage

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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Ebony Starr Hollywood, FL

As with everything there are pros and cons. Pro is the job always gets done. The cons are they use a different company to complete the same job vs having the same company go back out. To me this is their way of not creating a paper trail so they don’t have to replace major appliances. I’ve been dealing with an HVAC system for about 6 years and the amount of money I’ve pour into service fees and repairs I could have already purchased a new system.

2 years ago

Reply from American Home Shield

Hi Ebony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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NORAIDA NETHERCOTT Stockton, CA

I highly recommend this ins company, every time I issue with my house just dial AHS or make a service appointment not even 24 hours no question ask and contractor call me and fix the issue. No hassle!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Sharon Lotze Myrtle Beach, SC

I have used AHS on several properties I have owned. I get the best value for the buck with AHS. I have had at least 10 varied calls for service over the last 7 years. I have always been satisfied with their results.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 21st, 2023

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Dennis Adams Peekskill, NY

Response is usually very timly, however if the contractor does not respond quickly, I as a customer have to pester the contractor to respond. I would rather AHS stays on top of the response and pester the crews until they roll a truck to the house.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 21st, 2023

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Kitty Kang Reseda, CA

Took a few vendors but the last one FINALLY found the issue and fixed our gas leaking oven/range! I was so glad that they didn't juts try to close out the ticket but sent out a better tech who found out where the issue was and FINALLY got it fixed.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2023

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ROY Columbus, OH

AHS responded quickly to my service request. When it was determined by the appliance technician that my refrigerator could not be repaired they responded quickly with a replacement authorization.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Randy Brawley Arlington, VA

I have carried home warranty service for more than 20 years and have a hit-or-miss experience with American Home Shield. Fir smaller items, I get prompt, affordable service - dishwasher, microwave, faucet, etc. However, they also put me through he;; and back trying to recover money after they authorized me to pre-pay for an air conditioner repair (none of their vendors could work on the unit) in the heat of summer. The repair company worked with AHS and got all of the approvals, but I got the run-around for something like 1-3 months trying to be reimbursed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Roberto Orci Rialto, CA

O matter the repairs we need, AHS sends us good people to solve our issues. Service is scheduled quickly and they get the job done. We’ve been customers for more than 20 years.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Jacquelyne Faye Jackson Van Nuys, CA

AHS is an excellent warranty service provider. This is my second contract. I had one for a prior condominium I owned and, so far, I've been very pleased with the service provided.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Bettye & Julius Pleasaince Oklahoma City, OK

I called them regarding my washing machine was not filling with hot water. A claim was filed and a repairman came within 48 hrs. It would have been sooner but OKC was experiencing bad road conditions due to snow and ice

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Ronald Loerch

I have previously left a review on the repair call for my refrigerator ice dispenser unit. It was repaired and it was done in a professional manner! Please check your records on the rating I gave several days ago.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Benard Ngeno Fayetteville, NC

The two technicians(1 for fridge and the other one for dishwasher) sent by American Home shield did amazing job. I would definitely recommend American home shield for anyone who need service for any kitchen appliances.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Nick Morrow, GA

AHS has really helped us in many ways with repairs and replacements. However, they really need to understand that most companies are off on national holidays. so if you have a problem on New Years Eve (like we did) or New Years Day (again, like we did) AHS might circle the proverbial wagons with their list of sub contractors......BUT they wont be working. (This might be due to the outsourcing of the customer service though....) They really need to improve communication with their sub contractors AND customers alike. Based on previous experience, and over 3 homes, AHS is good with brand new customers; however they are absolute failures and downright rude with existing/longtime customers. Quite frankly, proceed at your own risk. They are becoming the butt of their own joke at this point.

2 years ago

Reply from American Home Shield

Hi Nick, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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Bao Dinh

AHS pretty much covered for my appliances! Only thing is that some of the labor fee wasn't covered, it's still cost a bit there. If AHS can deal with the contractors and have those fees down. It'll be even better!!!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 14th, 2023

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COTASHA Riverside, CA

Overall I like the service, but I was told when I renewed that I would get $100 off and March payment would be free. They have already deducted from my credit account other than that it is good.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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Susan Branch Charlotte, NC

Dislike the offshore resources that read by a script vs previous Customer Service that actually interacted with customers to really understand the issue. Like the coverage offered and most times the knowledgeable contractors

2 years ago

Reply from American Home Shield

Hi Susan, We appreciate your feedback and hope you continue to enjoy the coverage AHS provides.

Feb. 10th, 2023

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Wally La Suer San Francisco, CA

AHS has been a valuable service for us. Customer service has been great and always fast assigning and getting a tech out to your residence. would recommend them to any homeowner.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 9th, 2023

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Ruth Browne

Fast turn around on getting a repairman when needed. Polite, professional staff who were very helpful. On the down side, I keep getting request to fill out this review even if I did it before.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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JAMES Crystal Beach, TX

AHS is worth the money. But this time they assign a contractor who not only didn’t fix my pump system but left me with nothing working correctly and damaged they caused. Now I have leaking pipes after they stepped and leaned all over them. Watertite failed you and me. My hope is that you never contract them for another pool repair job.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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Guy Picard LA

American Home Shield is the single-best warranty option. It provides peace of mind for unforeseen, unpleasant home repairs. Thank you for the wonderful customer service! I can’t imagine owning a home without AHS.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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RICK Vallejo, CA

I dislike that they send out the same companies time after to.e even when you tell them those companies don't do anything. It takes forever to get an appliance fixed or replaced. Perfect example is we have had people out 4 times lately over our washer not working. Finally after 3 times we got a different company sent. However after 2 days the washer is again not working. It's been going on for about 2 months and the problem still isn't resolved!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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CLYDE Arlington, TX

They assign your claim to the contractor while you are still on the phone reporting it. By handling in this way, you may be assigned to someone 50 miles away, that can't get to you for 3 to 4 days. Had they checked closer they might have had one close to you that could have handled sooner. As warranty companys go they are probably as good as any.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 6th, 2023

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Lyn Sellers

We have been without Heat for 10 days now. It is the middle of winter and we are in our 70’s and my husband has breathing issues as a war veteran. We were advised it would take at least a week to get the new furnace but our local contractor advised us he received the incorrect parts yesterday. So more delays. We have been AHS customers for many many years and this is first time we've needed a large repair. Disappointing.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 2nd, 2023

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HANSON Dallas, TX

The service techs have always showed up on time. However, one recent problem was never solved by the initial plumber, the problem ended up not being with the tub, but primarily with the toilet; gases were escaping from the base of the toilet, as the customer I figured it out and called AHS again for another fee to come replace the wax ring. Problem resolved - - finally.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Hanson,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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JEANNE Lewisville, TX

I like that AHS gets working on your home issue immediately. When it’s a true emergency, they’ll do their best to get someone out to you as quickly as possible. AHS has always come to my rescue.

2 years ago

Reply from American Home Shield

Hi Jeanne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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JAY Huntington Beach, CA

It seem like it times a company vendors at time look for a way not to cover an item when it breaks down. I have another contract with you that needs an HVAC repair. They sent someone out there who was going to do the work, but then your company asked for a second opinion because they told me your contractor wanted too much money for the job. The second company couldn’t do it, and now it’s in limbo waiting for approval. This is for a tenant who needs heat in our home. I have several complexes I want to use your company, but you need to be more responsive and take care of things when they break down.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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RITA WA

Like: good techs sent most of the time. Dislikes: Hold time if you have questions. Unsure: Last repair required me to find my own tech with AHS approval, pay the service person $589.67, and wait for the check ... which has not yet arrived nearly a month later. Review will go to zero stars if payment does not arrive soon.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 1st, 2023

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Gloria Sumpter Fayetteville, NC

Overall, AHS is excellent! 3d party organizations charge extra charges after installation fees are paid, especially if they have to inspect there is an additional charge for labor and parts.

2 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 31st, 2023

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VIRGINIA Riverside, CA

My initial experience was all over the place and not too good, but since then my next interactions with AHS were great! They diagnosed my problems and either fixed or replaced the issues in a timely manner. Overall I would recommend AHS to other home owners.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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GWENDOLYN El Paso, TX

The time it took to get my hot water heater was unacceptable. We were without hot water from January 10 - January 25, 2023. I was very disappointed with the answers I received from the America Home Shield (AHS) representative when I asked questions about my invoice. I was told, I cannot see what you have and I cannot answer your questions, I neededcto contact the Contractor. I asked to speak with the billing/invoice department, no one in billing/invoice answered my call, questions or returned my call, I asked to speak with a Supervisor, no one was available and No supervisor has called me back to this very date. I am very disappointed with AHS. The representative did call us back to see if we were going to accept the service with the contractor or did we want to find our own contractor. We had already accepted the AHS referred contractor on the AHS website. That was ridiculous, calling me and asking if we had made a decision, so AHS can process for the water heater and we had already accepted last night. The contracting company started out responding rudely when I inquired about the cost, when we have AHS coverage. They stated that we had to speak with AHS because AHS only paid a certain portion of the cost and the balance was for the home owner. A constant run around,. The contractor did apologize for their attitude and stated that the customers always accuse them about the cost when the customer has to pay the balance that AHS did not cover on their invoice. The Contractor kept us updated on the status of our water heater and agreed to bring it to us as soon as it was in stock. The contracting company worked well with and for us. As soon as they had the water heater it was delivered snd installed, a satisfied customer. I am very disappointed with AHS, staff and lack of communication.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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MARIE McDonough, GA

American home shield is a good company, but some of the workers are very rude. The contractors are very unprofessional, they give wong diagnosis. For my cooktop, 3 contractors gave wong diagnosis. I was starting to get frustrated until ASAP Company came and solve the problem.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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DWAYNE Virginia Beach, VA

We are homeowners without the skills necessary to handle the maintenance required to keep all the things working. Thankfully, AHS is only a phone call away! Timely, professional and courteous!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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M.N. Silverman San Clemente, CA

Excellent service, communication and professional handling of the repairs that were needed. I'm very impressed and will look forward to doing business with American Home Shield in the future. Thank you very much!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Claudia Cattouse Chicago, IL

I’ve had AHS for 4 years and they do no disappoint. Great contractors and the very satisfied with the work they have provided. If you are a homeowner, one, I recommend home warranty, two, I highly recommend AHS

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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