American Home Shield Reviews

She did a great job helping me! I told her I needed a plumber right away because there was an active leak. She called the plumber herself to make sure I got an appointment the same day! Thanks a lot!

I’ve used American Home Shield for a few years now, and have been very satisfied with the responsiveness of the company and the quality of the service professionals sent to correct issues.

Way too many plumbing issues where American Home Shield does not cover the problem. You’re then out $75.00, with a plumber asking you for 2 to 3 hundred dollars. Then you’re stuck - if you decide to get another plumber, it’s $140.00 for a house call, plus repair costs. I’ve had AHS deny a plumbing claim for a toilet repair because the plumber said there was minor rust in the tank. All toilets have minor rust, in a porcelain tank.

The response from assigned contractors is great. The contractors are professional and doing fast job. The only issue I can see there is no coordination from Home Shield. They wait until they receive work done by contractors where they do not communicate with the home owner.

SO FAR AS FAR AS i AM CONCERNED THEY ARE THE BEST HONE WARRANTIES AROUND AND THEY ARE BACKED BY BETTER BUSINESS BUREAU YOU CAN SUBMIT A CLAIM ON-LINE AND THEY BACK UP THEIR SERVICE

Wow! American Home Shield Customer Service is very helpful and knowledgeable. The Sales Rep was both kind and also knowledgeable. It made for the sale to be an easy one. When our refrigerator broke, the repair process was completed in an efficient time.

I have been with AHS for years and this was the worst experience yet. On 9/20/22 made appointment for my A/C not cooling. On 9/22/22 Doctor Cool showed up at 5pm. He said it was a relay, however my A/C was making a very loud metal noise in my indoor vent. He ordered only a reply part so came on 9/24. This technician identified 3 other parts Blow Motor etc. The office called and said they have to fax AHS because as of Jan'22 the parts have to be purchased from their vendor and shipped to them. I live in Las Vegas and it was 98 with inside temp 89. I am 70 and this was so hot I had to sleep with a spray bottle. I have ceiling and floor fans. The parts came in but still had to wait until Oct 1st for the technician to replace them this was now 12 days. Customer service horrible, I called 4 times 2 of which I was left hanging on phone for 20 min. Still can't get direct answer why parts can't be purchased locally like they were in the past. Michele Robinson

We requested a dishwasher repair on Mar 22. It has been eleven weeks and we still do not have a working unit. Six techs from two different contractors have seen the machine and today a third contractor was assigned. No one can fix it, but AHS refuses to throw in the towel and offer a replacement. Setting aside the countless hours lost to appointments, how much patience is expected of us customers? This prolongation strategy cannot be cost effective for AHS either. Is anybody minding the store? We had another experience where an AHS plumber offered to fix a leak for $7K over and above the AHS allowance. We found a licensed contractor locally who proposed an effective alternative for only $2K, and his solution avoided another minimum $10K in fixture and flooring replacements! And I'm supposed to trust these guys!

Best warranty company, hands down!!! I have gash to use the. A couple times recently and everything was fixed promptly with the best customer service and knowledgeable contractors.

AHS was wonderful! You gave me the right company (Precision Garage door) to repair my garage door. Douglas was prompt, and very efficient to solve the problem. I was very satisfied.

Had good experience and bad. Had to have an appliance replaced took 8 weeks. Things got out of hand and the company they used to deliver it was horrible. They need to screen the vendors better. It looked bad on AHS because I pay them. They had no clue what was going on, I lost 2 days of work waiting on this company to deliver the appliance. Then my A/C repair worked out great. It took them 1 day and 15 minutes to fix the problem. Great service.

They do their best to get the service calls handled ASAP. Easy online service setup, and renewals. Friendly, knowledgeable, helpful customer service. I've been with them since I purchased my home in 2007.

I was pleased however ended up having to pay over $800 to air conditioning company because they needed to do remodifocations for the parts that needed replacing. I don’t think I should have had to pay. They either fix it or replace it. Not charge a customer who pays them every month and has been with them for years.

I have been trying to get a response from AHS regarding a refrigerator that has had the repair company out 4 times. The refrigerator is still not fixed and I have called AHS and get told I would hear from them in 24-48 hours. Unfortunately the call back never came. When I called to inquire about my call back, I was told the person would escalate my concern. To date I have not heard back.

I have literally went without a working oven for over a month their contractors are terrible and their resolution methods to solve it are even worse. Every time I called them to let me know that a tech never showed up to finish the job their resolution was to call the contractor and set up an appointment. They did that 4 times and I literally got tired of them trying to resolve the issue and broke down and bought a new stove. Every appointment they made for me for a tech to come finish installing the parts to my oven they would ever show up. At this point AHS REALLY needs to reevaluate their conflict resolution methods and their contractors that they utilize

I have had coverage with AHS for several years and have been mostly satisfied. However, in January 2022, I had a leak under my home and called them. I tried to impress upon them that it was urgent but it fell on deaf ears but finally after several days, I had the company they referred me to come out. The plumber who came out was willing to go under the house and fix the leak the next day. Instead of them coming out the next day, another company called me to say they would take care of the leak. The man came out but refused to go under the house. It was obvious he did not want to get dirty. Apparently, he told his employer there was not enough space under the house. The space under the house is about 4 feet deep and in fact AHS has previously sent out a plumber who went under the house and fixed a prior leak. I again contacted AHS to send someone else out, but instead they denied my claim. I tried telling them that the first company they sent out had no problem with the space and were willing to do the work and that AHS had previously paid a claim for the same thing. It was obvious the customer service representatives I spoke to, did not want to help me and when I wanted to speak to a supervisor, they refused. I ended up having to pay for the repair out of pocket.

They only get 2 stars as far as the company it is good but as for the contractors they use is horrible my fridge had a bad condenser fan after waiting for the part to come in they came out to repair it from start to finish was 8 minutes so after the 8 min he says its fixed so i am thinking to myself that was awful fast so after they leave i decided to check my kitchen camera to see if they actually did the work so when reviewing the video they come in set the part on the counter and start pulling shelves out after a few minutes he says it is fixed but yet the new fan is on the counter after the shelves are put in i come in and he remembers he put part on the counter when my back was to him he picks it up real quick so i don't see him after he left and reviewing the video i call him told him it wasn't fixed and asked if he changed the fan he replied he had after i confronted him and told him everything was on video and that i was sending video to ahs and calling them after calling them they said ticket was closed told them i had video that he didn't do the work all of a sudden he calls in says he had to order another part to reopen the ticket so he would not lose his contract with them ahs could careless about the video the fact that he is not completing the job and lies to their customers face so when i said i didn't want him back working on my 4,000 dollar refrigerator to get a different contractor i would have to open new ticket and pay them again

It takes a few days for service. That is frustrating when your heat goes out in the winter or when your AC goes out in the middle of a heat wave and you have to wait days for service. It has taken as long as a week a few years ago. Customer service is very difficult to contact. I called yesterday and was told there was over an hour wait but if I wanted someone would call me back asap. That was yesterday. No call yet today. When the service you need requires an expensive part or repair that is when you are happy you have AHS. If you go several years with no needed repairs then you think "I'm paying all this money for nothing." So is AHS worth the cost? I have not figured that out yet. It's been 17 years. If I add up all the fees vs all the repairs I have received I think AHS is ahead of the game. I have not needed many repairs in the 17 years. So, I would say it's a toss up.

We switched to AHS from a competitor about two years ago. We've been very happy with their service and responsiveness. They're really great at both. My score has dropped as it appears they're starting to allow contractors with really awful reputations to participate. I requested repairs for a broken faucet, a contractor more than 50 miles away was assigned. When I checked that contractor's yelp reviews - they were a horror show. More than 70 recent reviews that were 1 star, with excoriating comments about the contractor's jamming them for very expensive, and naturally, non-covered fees. So, we canceled that appointment and we'll use a local plumber we know. If I see this again, we will cancel our AHS account immediately.

DISAPPOINTED I have a home warranty contract with American Home Shield. My Stove/Range large burner started shooting flames and staying on high temperature in October of 2020. I put in a service repair. Paid the $100 service fee and Sears Appliance came out. After two months wait some repairs were done. In June of 2021 the same large burner stated shooting flames and remaining on , on high temperature no matter how I try to turn it off. The oven also stopped working. I called and reported this to American Home Shield. I was told that the service contract with Sears has been closed. I was told that I would have to open a new service contract an pay another $100 service fee for a new contractor to come out. I did this. Artic Appliance came out and did an estimate, back in the end of June. Almost six months later. every month my monthly plan fee is being taken out of my account by AHS and no repair. I've been shuffled from the Escalation, to Authorization, to Customer Service and back around to the Technician about ten times each, after waiting on hold for over two hours at a time to speak with someone. Almost six months and still being shuffled around and around and around, with monthly fees being faithfully withdrawn and no repair. Six months. Six months. Six months.

Limited coverage with the upgraded plan. Encourage everyone to read the fine print and the full policy. A lot of items are not covered. Try to get assistance with a clogged drain line to find it was not covered because it was not considered the main sewer line. so the drain from my washer and kitchen would never be covered because they consider it to be a branch off the main sewer line.

My A/C quit working in July. I called AHS and they advised a company would be out. After sweltering in 90 degree plus heat for four additional days, a technician arrived. He spent an hour "diagnosing" the issue as bad compressor and no Freon. Cost to repair, $4522.00 The technician said he did not have an estimate as to when the parts would be available or when they would be able to fix unit. This A/C is less than two yeas old. I called the original installer, they came out and said compressor and Freon were ok. The part that was faulty was on inside blower unit which the first technician never looked at. Cost to repair was $850.00. I advised AHS of being ripped off from the company they sent out and asked to be reimbursed. After numerous emails, phone calls, hang-ups by AHS, I finally was told they would not reimburse me. This is not the first time I have heard of AHS being unresponsive in settling concerns. This is reflective of their 3.9 overall rating which I give a 2. Then to top off the terrible customer service, they charged my advanced monthly fee of $39.00 on the 15th and wanted to charge me another fee of $39.00 to cancel. How is that customer service? What about returning my advance $39.00 taken on the 15th? I'll be contacting my state SCC and BBB as also warning my friends and acquaintances to stay away from AHS. Bad company, terrible customer service. E. Smith, Richmond, Va

I have been trying to get my AC fixed for over two months (Since May 23rd and today is 7/29). First, guy came out and added freon without looking at the system. After that, I spent a month trying to get a hold of him and AHS but he had disappeared. They sent a different company after I finally got a hold of their social media resolution department and that guy came on on the only day in July when it was a cool day and said "I dont see anything wrong". Now the Social Media people havent answered me and the regular call center, where no one speaks solid english and you can hear chickens in the background, wants me to start over with the process and ignore every attempt i have made to escalate the issue. I have been with this company for a very long time and their new service is aweful.

I filed a claim on 4/6/2021. 21/2 months later my refrigerator still was not fixed. The company S&S appliance repair is rated as one of the worst companies in the industry. I tried to get a different company but AHS refused, Almost 3 months later they allowed me to hire my own contractor with the promise to reimburse me. The new contractor found that S&S installed the wrong condenser and installed it wrong and that caused my compressor to burn up. $5175 later my refrigerator works. When I asked to be reimbursed. AHS reneged and would only pay $3000 if I purchased a new appliance. My refrigerator cost $12000 -15000. I don't know where all these 5 stars come from .

We've had them for over 15 years. Haven't needed them a whole lot, thank God, however, this last service call went horribly wrong. They have outsourced their customer service internationally, so calling in when you're already upset to speak to someone that appear to understand you isn't the best at helping your upset customers. Escalations to supervisors are unavailable. You have to submit a request for a supervisor to call you back, which of course never happens. Repeated promises of all these different departments needing authorizations. Notes deleted from my open case. I've been lied to. Requests on line show my call was closed as complete, however, they claim it shows something different on their end. Their information is all over the place and I got a different response/status update each time I speak to someone. The only breakthrough I got was finding the number of the contractor and he went above and beyond to reach out on my behalf. I only was able to hear back from a supervisor today because I was refusing to hang up with customer service until a supervisor called me while I was on the phone with them. They started off really good in when I first got them - that's the only reason they got more than 1 star. There is no phone number anywhere on the web to complain to their corporate office, which speaks a lot of volume on the number of complaints that come in on them. Their Facebook says they respond within an hour to messages. That's also a lie. It's about 1 time a day, which doesn't really help if you are needing some help and can't get it from calling in.

My first claim with the American Home Shield did not result in any issues. However, this second claim more than a year later is nothing but issues. My stovetop isn't working and I submitted a claim. Everything seemed to move quickly. They gave it to A&P APPLIANCE REPAIR and I received a call within 15 minutes to schedule. We scheduled for the following Monday morning. That morning I received a call that they wouldn't be able to come by until Monday afternoon or Tuesday. I didn't hear back from anyone until Wednesday morning giving me a 15 minute notice to them arriving. Despite telling Angelo I would be in a meeting until 10:30 they arrived at 10:15. Angelo proceeded to not hear me out as far as the issue with my stove. He decided he knew what the issue was and how to fix it, but when he repeated back what I was experiencing with the stove it wasn't even close to the issue. I expressed my concerns to American Home Shield. They stated they would talk to the contractor so that my next experience was better. The following week we scheduled for between 9-10am. I received a call at 11:15 from Angelo saying he was at my house and asking what time we had scheduled for. He came in and quickly did the repair, but now my stove top is even worse than it was before. I contacted American Home Shield and they have tried pushing me into using Angelo again despite two bad experiences. They had A&P Appliances give me a call, Angelo sounded annoying when he asked what the problem with my stove was. Turns out it is his company and he is the only employee so there is no one else they can send. American Home Shield won't send another contractor. A supervisor was supposed to call me back after speaking to them last Monday. I was trying to be patient but I cook every day so the stove top not working is an issue for me daily, it is now Thursday of the following week so I called back. I am told that a supervisor is looking into this, I am not allowed to know what the supervisors name is and they pretty much just rushed me off of the phone. I was getting another call on the other line so I thought it might be them giving me a call back but it was not. They promise a service guarantee but when there is an issue they just ignore you. I think I need to cancel and switch companies at this point.

READ THIS FIRST: Up until your HVAC is the one up for repair Got this home warranty from the seller from when we bought our 10 yrs old house. Pay a $75 fee for booking the service and they send a contractor. I got to use 3x since May 2020 and all went well, problems fixed (electrical and overhead microwave with no out of pockets and an a/c freon recharge where the coverage AHS has to pay is only $10/ pound with me shelling out the rest of the cost totaling $375). The other day, I called in for A/C not cooling and was not heating up last winter in the 3 rooms on the 2nd floor The appointment was set and I met with the assigned contractor today. He informed me and showed me that the A/C refrigerant coil was leaking (not so sure how that is related to the heater problem that I told him) and I was told that he will write a ticket and send to AHS. Then the email came, "There are limitations associated with approving your HVAC for dispatch 61------- under your American Home Shield home service contract at ----Home Address-------. Please call 833.603.0586 to learn more". I called and low and behold, only the parts will be covered (not sure about the labor) and the rest of it like "drain pan, supply mode, drain lines, refrigerant line etc..etc.." are not included and I am expected to pay for it totaling to about $1,500++. My contribution to the Freon I understand but the others costs are mind-boggling. I got so confused and asked the service adviser to explain why I have to pay that much and he said it is because those parts are not included as a part of the unit. What confuses me is that how can those be not part of the unit. Without those parts, the whole system would not function. It will just be a hunk of metal and wires. AHS's should not include HVAC coverages in their list if this is how they approach HVAC repairs. Google says the cost of the repair for my A/C's issue is between $600 - $ 2,000 (parts and labor included). If I would be paying the contractor $1500++, doing the math, what is AHS paying for? I gave this review 2 stars because of previous services, and a negative 3 on how they approach HVAC repairs.