American Home Shield: Read 34,360 User Reviews From Real Homeowners

star star star_border star_border star_border

B. Allen Hampton, VA

I've been with American Home Shield since 2006. I've had a few service requests with them over the years. The majority of the time, everything from the timeless of the request to completion have gone smoothly. When my family and friends ask which home warranty company is good, I always recommend them (a lot of them have purchased their own home warranty. Last December, I put in a request for service on the 19th, it was fixed the next day (kudos for that). This past Monday (1/20), the heater went out again. I called today (yesterday was a holiday) to get a recall sent out I was told that my time to recall expired yesterday and would have to submit a new service request and pay the service fee again. To be honest if it was three months later, I would not have a problem doing resubmitting the request. I do have a problem when it's only been 31 days and they said there is nothing they can do about it because the computer won't let them put in a recall notice after 30 days. I think a 30 day repair on labor is ridiculous. It should be at least 60 days especially since they have been repairing the same heater for a number of years. If my elderly mother wasn't living with me, I would not resubmit the request.

4 years ago

Reply from American Home Shield

Hi B.Allen,
Your concerns with AHS and the coverage we provide are understood. I would be glad to speak with you and explain the 60 day recall period that AHS guarantees on every service request.

Jan. 22nd, 2020

star star star_border star_border star_border

Liliana Mauro Palmdale, CA

We have had American Home Shield for the past six years on our previous home and only had two service calls with them. We purchased a home on 11/27/19 and moved in on. December second. American Home Shield lost the check from escrow for the year coverage and could not get service for the sewer stoppage when I needed it.Nor was able to get the home re-keyed so I had to spend out of pocket $180.00 . When my escrow company called them and provided them with a copy of the paid check I was able to get a contractor who only diagnosed the problem but did not clear the sewer and said it would cost 2,800 to 3,400 to replace the pipe. I then called another plumber and did not need the pipe replaced. He cleared it for much less. Then I had to call because the microwave blew up . It took the contractor over a month to fix. AHS refuses to replace the microwave . The technician also checked my cooktop that had non operating knobs and although it initially when I moved it had a small chip on the side, it cracked once I turned on the stove with te heat. Again AHS, refused to fix the glass top or the knobs!! This top is cracked and the glass is very unsafe for my grandchildren so again I now have to spend over $2,000 including installation ! Because it is a safety issue. NO I am not satisfied with AHS at all and when the contract is over I will go with another company

4 years ago

Reply from American Home Shield

Hi Liliana,
Thank you providing American Home Shield with feedback about your most recent experience to have the pipes repaired. I can understand your frustration with the non covered and would be glad to speak with you and get the issues resolved.

Jan. 20th, 2020

star star star_border star_border star_border

Arlyn Trauernicht Henderson, NV

You guys have cost me probably over a $1000. dollars . I have paid you way more than I have benefited out of you. You send the lowest class of vendors. Had a Bulgarian (working out of the back of his car) come out and fix my washing machine he ruined the agitator instead of messing with you guys I went and bought a new one. Had a fly by night work on my micro wave and you guys called me so much as a liar for taking parts out of it and I didn't even know where it was so you denied my claim. Had to buy a new microwave because of your sub-standard contractors. As much as we pay you we should never have to pay a service fee and we should be able to pick a contractor we trust.

4 years ago

Reply from American Home Shield

Hi Arlyn,
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and get the issue resolved with the items you replaced.

Jan. 8th, 2020

star star star star star_border

Douglas Smith Fredericksburg, VA

It was easy to submit a claim. Would be nice if AHS gave me a call to explain what is and what isn't covered after the contractor comes out to assess the situation. Had two experiences lately where there contractor had to tell me what AHS would do and was shocked when I told them AHS hadn't called. But the coverage is very good.

4 years ago

Reply from American Home Shield

Hi Douglas,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

star star star star star

Marianne Nichols Temple, TX

Very pleased with the service rendered from American Home Shield. I will definitely continue to use the services. The employees are prompt, courteous, efficient, and very capable.

4 years ago

Reply from American Home Shield

Hi Marianne,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

star star star star star

John P Austin, TX

Outstanding service. Prompt response and problem fixed. The dryer must be 20 years old. So I was a pleasantly surprised that the defective part could be found and installed.

4 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 30th, 2019

star star star star star

Joni Dallas, TX

Kevin, from AAUSAir came out within 24 hours of my reaching out to AHS and diagnosed the problem immediately. He has beenm to our house before for a different problem and he is amazing!

4 years ago

Reply from American Home Shield

Hi Joni,
Your feedback about the HVAC contractor is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 19th, 2019

star star star star star

DJester East Bend, NC

My experiences with American Home Shield has been nothing but great! They have helped me through any problem I have had with appliances. All my experiences have been positive and taken care of in a professional manner.

4 years ago

Reply from American Home Shield

Hi DJester,
Your feedback about the appliance repairs are more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 19th, 2019

star star star star star

Kari P. Austin, TX

Having American Home Shield is well worth it. Great peace of mind knowing we’re covered if anything breaks. We always receive immediate service - hassle free. Their contractors are top notch!

4 years ago

Reply from American Home Shield

Hi Kari,
Thank you for sharing your feedback about American Home Shield and the great customer service we provide. It is our goal to ease the hassle of home repairs.

Dec. 19th, 2019

star star star star star

Saundra Case Sandy, TX

I have had AHS for years and feel very satisfied with the service I receive from them. If something goes wrong in my house, I know all I have to do is give them a call and it will be taken care of in a timely manner.

4 years ago

Reply from American Home Shield

Hi Saundra,
Your patronage is more than appreciated! I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

star star star star star

Edith Cleveland, OH

Great Service from Fazio Plumbing. The plumber was timely, knowledgeable and completed all of the work at the first appointment. Normally, it takes at least 2 visits to complete the work.

4 years ago

Reply from American Home Shield

Hi Edith,
Your feedback about Fazio Plumbing is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 13th, 2019

star star star star star

Tammy E. Peoria, AZ

Every experience I have had with American Home Shield has been positive compared to other warranty companies I have used in the past. They have been prompt, courteous and eager to help with all of my needs.

4 years ago

Reply from American Home Shield

Hi Tammy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 12th, 2019

star star star star star

Gayle Ybarra-Rodriguez Glendale, AZ

American Home Shield did a wonderful job in scheduling and dispatching Iceman Heating and Cooling to fix my gas furnace. It was all taken care of in a timely manner, which I greatly appreciate.

4 years ago

Reply from American Home Shield

Hi Gayle,
Your positive words are more than appreciated. I hope you continue to enjoy your American Home Shield experience and the contractors we provide!

Dec. 11th, 2019

star star star star star

Letty San Antonio, TX

I have had several calls to AHS on different occasions and I want to say that there has not been a time that my issues haven't been resolved. The company's they use are very knowledgeable on their repair issues.

4 years ago

Reply from American Home Shield

Good afternoon Letty,
I am glad to hear about the service requests that were completed. I hope you continue to enjoy AHS and the service we provide.

Dec. 3rd, 2019

star star star star star

Tad Ishihara Stockton, CA

We needed some electrical work in a bathroom. The electrician contracted by AHS came to our house as scheduled. The electrician, John A diagnosed the problems immediately and repaired them within 30 min.

4 years ago

Reply from American Home Shield

Hi Tad,
We are pleased to hear about your American Home Shield experience and hope you continue to enjoy a great service experience with the contractors we provide!

Nov. 27th, 2019

star star star star star

Michael & Lesley Tietgen Altamonte Springs, FL

My range that still looks brand new was not able to be repaired. So American Home Shield replaced it with a new one that is almost exactly the same as my other one. I am very, very happy with it. Thank you.

4 years ago

Reply from American Home Shield

Hi Michael & Lesley,
We are glad to hear about your AHS experience and the service that our contractor provided. I hope you continue to enjoy!

Nov. 26th, 2019

star star star star star

Carlos moreno Stuart, FL

You call or do claim on line they send out A request to the company's they have But it's a process they don't fix it unless The item goes out again then they resend same company

4 years ago

Reply from American Home Shield

Hi Carlos,
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.

Nov. 26th, 2019

star star star star star

Lee Smyrna, GA

The Technician was on time and courteous. I explained what my issue was and he knew exactly how to fix my heating problem. I now have heat and it cost me less than I had anticipated!

4 years ago

Reply from American Home Shield

Hi Lee,
I am glad to hear about your most recent American Home Shield claim and the heater that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 21st, 2019

star star star star star

John Fort Worth, TX

Hello, I have been with American Home Shield for about 10 years. I have always receive excellent service and quick repairs on a timely basis. This coverage is well worth the money.

4 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage for the past 10 years is more than appreciated and I hope you continue to have more good experiences!

Nov. 21st, 2019

star star star star star

Gary Copeland Wichita, KS

American Home Shield responded quickly and efficiently when I had a plumbing issue with a leaking pipe. They had good communication and follow through and the issue was resolved in a timely manner.

4 years ago

Reply from American Home Shield

Hi Gary,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Nov. 21st, 2019

star star star star star

N. Meshell Harker Heights, TX

Been with AHS for over 15 years. I have been very satisfied with the quality workmanship of their partners, excellent website and customer support. Will continue our contract with AHS as long we are homeowners.

4 years ago

Reply from American Home Shield

Hi N. Meshell,

I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Nov. 21st, 2019

star star star star star

Satisfied customer Capitola, CA

I requested service on Sunday evening for a plumber and an electrician and was called first thing on Monday Both services were completed by 1:00! Can’t get much better than that!

4 years ago

Reply from American Home Shield

Hi,
I am pleased to hear that you have enjoyed American Home Shield and the service we provide!

Nov. 19th, 2019

star star star star star

Larry Holden Bedford, TX

The technician was outstanding in knowledge and professionalism. The only downside to the whole experience is that it was eight days before the tech was scheduled to repair our non-working dishwasher.

4 years ago

Reply from American Home Shield

Hi Larry,
I am glad to hear your feedback about American Home Shield and the coverage we provide at unbeatable prices. I hope you continue to enjoy American Home Shield's customer service and the experiences we provide

Oct. 28th, 2019

star star star star_border star_border

Augie DiGiovanni Knoxville, TN

I have an operational issue with my AC Unit. Home Shield put me in contact with the company Total Air Care to resolve my issue. The unit after 3 visits by Total Air Care is STILL not operational. Total Air Care has NOT shown up for 2 scheduled appointments and I am still without AC now for 2 weeks!!! Not happy nor satisfied. Angry and Frustrated over the reliability of Total Air Care and American Home Shield

5 years ago

Reply from American Home Shield

Hi Augie,
I hate to hear about the delay in service that you have experienced to have your air conditioner repaired. I would be glad to speak with you to assist with a resolution.

Nov. 19th, 2019

star star star star star

J.J. Sanchez Madera, CA

I have been with American Home Shield for years. Everytime I've needed them they are there in a timely manner. AHS hires the most professional and qualified businesses so you get high quality service.

5 years ago

Reply from American Home Shield

Hi J.J.,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Nov. 19th, 2019

star star star star star_border

Deborah Dean Lexington, KY

We have had American Home Shield for 21 years. The service we have received has always been above and beyond my expectations, except for twice. Unfortunately, I have nothing to say that is complimentary of the service I received that took from Nov 6 until Nov 13 to resolve, and I am not 100% confident that it has been resolved.

5 years ago

Reply from American Home Shield

Hi Deborah,
Your patronage for the past 21 years is more than appreciated at American Home Shield is more than appreciated! I am glad to hear about the repair and hope that it is resolved.

Nov. 14th, 2019

star star star star_border star_border

DianeN Chandler, AZ

I had my 17 year old dishwasher stop cleaning and I called for service / repair. The repair company can't replace it as that is not what they do. The repair guy was going to have AHS reach out to me to schedule an install of a new Dishwasher. So I waited 5 days without contact from AHS and I called for help on this matter. I was told that I would get an email of which to select the features I wanted on the new dishwasher. Great! I have not seen it arrive yet via email. AHS you are rapidly losing points with me!

5 years ago

Reply from American Home Shield

Diane,

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. Please respond back to the email sent in the private message and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.

Nov. 13th, 2019

star star star star star

Cheyenne Haughton, LA

Quick and efficient scheduling over the phone. Dispatched a company that was able to come to us within hours on a Saturday evening. Work was done very well. Everything was clear and straightforward. Very pleased!

5 years ago

Reply from American Home Shield

Hi Cheyenne,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 13th, 2019

star star star star star

Kate Fayetteville, NC

The customer service is great. The companies that AHS uses for the services you need are very professional and punctual. Thank you for all the support over the last 10 years.

5 years ago

Reply from American Home Shield

Hi Kate,
Your patronage for the past 10 years is more than appreciated. Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 13th, 2019

star star star star star

JANET PEARCE-EULA Livermore, CA

I’m very happy with this last service. Not very happy with reason I had to call for it though. Last call was to have WATER HEATER replaced and tech did not replace one of the parts that failed.

5 years ago

Reply from American Home Shield

Janet,

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Nov. 13th, 2019

star star star star star

Betty B. Salem, OR

It all worked out very well. Was not happy with the weeks wait but I guess that couldn't be helped. I now have lovely hot water and was very happy with the company you sent.

5 years ago

Reply from American Home Shield

Betty,

Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Nov. 13th, 2019

star star star star star

Peggy Olympia, WA

It was great! Easy to schedule appointment. The provider of service was super. Was so nice knowing what it would cost and that was all it would be prior to service. (my deductible)

5 years ago

Reply from American Home Shield

Hi Peggy,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 6th, 2019

star star star star star

Frank A Wentzville, MO

Requesting service is quick and efficient. Once you have an account setup you can place a request in 5 minutes. Every time I have used AHS the technicians have been prompt, efficient and completed the job quickly.

5 years ago

Reply from American Home Shield

Hi Frank,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Nov. 6th, 2019

star star star star star_border

JPlanet Olympia, WA

At first the phone call was a disappointment, but then as I spoke more with the customer service representative we came to an agreement. The service call to fix the garage door opener happened the very next day. Everything was fixed and working within a couple hours!

5 years ago

Reply from American Home Shield

Hi JPlanet,
We appreciate your business and strive to provide you with the best AHS experience! We hope you continue to enjoy American Home Shield!

Nov. 4th, 2019

star star star_border star_border star_border

Matt Oklahoma City, OK

Our air conditioner went out on Sept. 6. It's now November 1, and it's still not fixed. The vendor AHS selected has been nearly impossible to contact. When we contacted AHS to escalate the issue, the vendor contacted us to make an appointment, then did not show up. When we did finally get through, we were told that they had received the wrong part. During all of this, AHS did relatively little to assist us. Numerous times, we asked to speak to a supervisor or to further escalate the issue, only to be told that was not possible. Now it's been almost two months, and the best AHS can do is give us $100 off the cost of the refrigerant (AHS pays only $10 per pound, and we need 8 pounds, leaving us with almost $500 to pay). AHS did offer us cash in lieu of repairs in the amount of less than $1,200. The labor alone for the repairs is $1,800. We did use AHS one other time, and everything was great. This time, it has been an absolute battle to get anything done. Their vendor is either lazy or incompetent, and no one at AHS has been the least bit concerned with this fact. I cannot recommend AHS as a home warranty and do not plan on renewing with them. If they don't have reputable vendors who will, at minimum, answer their phones, it's not worth the hassle.

5 years ago

Reply from American Home Shield

Hi Matt,
Your concerns are understood regarding the delay in service and non covered cost to have the issue repaired. I would be glad to speak with you and get the air conditioner repairs resolved.

Nov. 4th, 2019

star star star star star

John Milwaukee, WI

I'm so glad I have Home Shield . I had a problem with my hot water so I called for a claim. It was so hassle free and fast. They had a plummer sent out and took care of my problem. THANKS A MILLION!!!!

5 years ago

Reply from American Home Shield

Hi John,
It was a pleasure to read your feedback about your American Home Shield experience and the plumbing repair that was complete. I hope you continue to enjoy the warranty and customer service experience!

Nov. 1st, 2019

star star star star star

Constance Mollo Fresno, CA

Easy to get service on-line through their web site. Turn around time for service has greatly improved and their service people are professional. Highly recommend American Home Shield.

5 years ago

Reply from American Home Shield

Hi Constance,
It was a pleasure to read your feedback about your American Home Shield experience and the online portal that is easy to use. I hope you continue to enjoy the warranty and customer service experience!

Nov. 1st, 2019

star star star star star

Charles Durham, NC

Mike/repairman was knowledgeable and prompt. He found problem, ordered part, then can came back and fixed washer machine promptly. Washer is old, but has been working like new ever since.

5 years ago

Reply from American Home Shield

Hi Charles,
We are pleased to hear about your experience with the technician Mike. Also, we hope that you continue to enjoy your American Home Shield experience!

Nov. 1st, 2019

star star star star star_border

Butch Bridgman, MI

You get prompt service. The feedback is excellent. They contact the contractors quickly, but the home owner should have opportunity to contact a contractor of their choice. When a problem is not solved, AHS should follow through with the contractor directly and not get the home owner involved. The home was the issue resolved expeditiously.

5 years ago

Reply from American Home Shield

Hi Butch,
I am glad to hear about your most recent American Home Shield claim and the issue that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Oct. 30th, 2019

star star star star star_border

Adrienne L. Northridge, CA

I have been pleased with all of the technicians referred to me by American Home Shield. My issues have been my own oversight in reading the "small print". I now know how to navigate the repair terms to avoid these issues in the future.

5 years ago

Reply from American Home Shield

Hi Adrienne,
I am glad that you have enjoyed American Home Shield and the coverage we provide!

Oct. 29th, 2019

star star star star star

Nader Mathkour Strongsville, OH

AHS was prompt in handling the claim/request. I was connected with a technician to come and inspect. Scheduling was swift and convenient. The technician was on time and system update was a very practical and useful feature.

5 years ago

Reply from American Home Shield

Hi Nader,
Your feedback is more than appreciated and we are pleased to hear about the repairs that were completed!

Oct. 23rd, 2019

star star star star star

Greta Tucker Richmond, VA

The technician was professional and arrived on time. He determined what the problem was and completed the repair promptly and cleaned the area and cleaned up when he was done.

5 years ago

Reply from American Home Shield

Hi Greta,

It is always a pleasure to read good feedback about our customer experiences. I hope you continue to enjoy your AHS home warranty!

Oct. 21st, 2019

star star star star star

Vicky Englishtown, NJ

Now that American Home Shield seems to have improved their customer service, especially phone contacting, it is a great way to get dependable, quality service when an item in your home is in need of repair!

5 years ago

Reply from American Home Shield

Hi Vicky,
Your feedback is more than appreciated and we are pleased to hear about the repairs that were completed!

Oct. 21st, 2019

star star star star star

Peggy Harrison Portland, OR

i received a call back the same day and was able to schedule someone to come out the same week. The dispatcher got all my my contact info and my understood my needs and was very thorough and nice. Well done!

5 years ago

Reply from American Home Shield

Hi Peggy,
Your feedback is more than appreciated and we are pleased to hear about the repairs that were completed!

Oct. 9th, 2019

star star star star star

Debbie Higginbotham

An HVAC company was assigned immediately. We appreciate that the same company has been assigned for the past several repairs, so we are familiar with them and they with our system.

5 years ago

Reply from American Home Shield

Hi Debbie,
I am pleased to hear about your American Home Shield experience and the contractor that completed the repair.

Oct. 8th, 2019

star star star star star_border

JD Colbert Oklahoma City, OK

Water heater went out, my wife and I are not young and this causes a real problem. AHS was prompt in getting a tech out, and prompt in getting a new one installed. The AHS vendors have all been top notch techs in their field.

5 years ago

Reply from American Home Shield

Hi JD,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Oct. 2nd, 2019

star star star star star

Ralph Fayetteville, NC

I have three accounts with American Home Shield for the three properties that I manage as rentals and or personal property. I have always had decent Service with American Home Shield, their products and service contractors.

5 years ago

Reply from American Home Shield

Hi Ralph,
Your patronage to American Home Shield is more than appreciated! I hope you continue to enjoy your AHS warranty and the contractors we provide!

Oct. 2nd, 2019

star star star star star

Flo Doyle Westerville, OH

Very satisfied. Quick response, within 2-3 hours and service was the next day. Technician was friendly and professional. My issue was fixed in about 20 minutes. Good experience for my first time :-)

5 years ago

Reply from American Home Shield

Hi Flo,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 26th, 2019

star star star star star

Jorge Sacramento, CA

THe repair experience was painless, once the tech diagonosed the problem, (defective control panel that had to be ordered) the replacement visit only took ten minutes and the appliance was working like new.

5 years ago

Reply from American Home Shield

Hi Jorge,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield.

Sep. 26th, 2019

star star star star_border star_border

Jeremy Santa Fe, TX

This time, there were no problems with my service issue. I am not disappointed with my choice to renew my contract with AHS at this time. It'll be a while before past problems will be washed away but I'm still willing to give them the chance to make a better impression and as long as they vet their contractors better, there should be no problems.

5 years ago

Reply from American Home Shield

Hi Jeremy,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Sep. 24th, 2019

American Home Shield Reviews