American Home Shield: Read 34,902 User Reviews From Real Homeowners

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JANICE ELLISON Lake Havasu City, AZ

In 100 degree weather our air condition compressor for our master bedroom , located on second story, went out. The unit ceased. AHS responded by assigning a contractor in a different city, over an hour and a half away, and I could not reach by phone. Kept getting answering service. I complained and said my husband is not in good health, need asap service. They assigned the call to a local provider but failed to tell me. The original contractor came from out of town, confirmed the unit has ceased and told me to call AHS to see if they will expedite dute to hot weather and ill health. AMERICAN HOME SHIELD WILL NOT ALLOW A CONTRACTOR TO PROVIDE REPLACEMENT. THEY ORDER IT AND SEND IT FROM GOD KNOW WHERE. NOW I LEARN THAT IT WILL BE 5 - 8 BUSINESS DAYS TO GET SERVICE. WE WILL HAVE TO SLEEP IN A HOTEL BECAUSE HUSBAND CAN NOT TAKE THAT HEAT. THEY REALLY DON'T CARE. IT IS WHAT IT IS. MEANWHILE MY NEIGHBOR HAD HIS UNIT GO DOWN AND OLD REPUBLIC REPLACED IT WITHIN TWO DAYS.

5 years ago

Reply from American Home Shield

Hi Janice,
I hate to hear about your less than satisfactory experience to have the air conditioner repaired. I would be glad to speak with you and discuss the repair.

Apr. 24th, 2020

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Andre Sullivan Newport News, VA

I filed my first claim online because my water stopped getting hot on Easter Sunday. The steps for filing, payment and having the tech. repair my hot water heater all flowed seamlessly. I am very pleased with the service.

5 years ago

Reply from American Home Shield

Hi Andre,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

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Cory Malecki Oshkosh, WI

Filed a claim and within a day I had a contractor and within a week it was fixed. I only had to make the one contact and the ball was rolling. Quick and Easy. I would definitely recommend them to anyone with a home!

5 years ago

Reply from American Home Shield

Good morning Cory,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 16th, 2020

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joe irvin Gloucester, VA

Flexible and timely fixing issues are great. Things to improve on is coving more on air-conditioning repairs and Freon , 10$ does not help at all, covering more on hot water heater repair and parts.

5 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 16th, 2020

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Solomon Raquepo Euless, TX

AHS has been very responsive with our requests / needs although we have some workmanship issues with one of their contractor (Lone Star Water Services of TX). Overall we had a good experience with American Home Shield.

5 years ago

Reply from American Home Shield

Hi Solomon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 6th, 2020

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Rosalinda Valenti

Hopefully it's a 5! Because of the overall coverage and customer service. HSA has always been a 5 in my book!! I've been very happy with my coverage and plan to continue to be an HSA client.

6 years ago

Reply from American Home Shield

Hi Rosalinda,
We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right.

Mar. 24th, 2020

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Frankie C. Benavente Benicia, CA

We had our garage door opener go out, one of the preloaded springs broke, Unbeknownst to us those springs aren't covered under our policy. I wished they could've subtracted the $75 initial call fee from the overall bill. Other than that the service call was quick and prompt and had our door running like new.

6 years ago

Reply from American Home Shield

Good afternoon Frankie,
Thank you for the 5-stars! Hope you continue to have a wonderful American Home Shield experience.

Mar. 30th, 2020

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Barbara Scott Merced, CA

I like that the call was acted upon the day I called. I did like being told when he walked in that if it was a manufacturer's defect, it would not be covered. How am I to know, before I commit $100 that the problem I am reporting is a manufacturer's defect? Especially if the appliance is over a year old.

6 years ago

Reply from American Home Shield

Hi Barbara,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Mar. 19th, 2020

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Penny Ott Waco, TX

I had them come out to my home a few times now and both times they sent out good and fast people to get the job done and AHS has been good about covering everything that they said they would. I'm so glad I have them

6 years ago

Reply from American Home Shield

Hi Penny,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 18th, 2020

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Christina Martinez Henderson, NV

I can’t express my gratitude enough on how happy I am with AHS!!! They have been a lifesaver for as many appliances they cover and help they have given me with my home. Thank you so much AHS!!!!

6 years ago

Reply from American Home Shield

Hi Christina,
It was a pleasure to read your feedback about your American Home Shield experience and the coverage we provide our customers. I hope continue to enjoy your experience.

Feb. 25th, 2020

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James Lawrence Shelby, OH

I James Lawrence have been a customer for about 4 yrs. I aiso have auto withdraw out of my checking account. It was do to come out on the 2nd of every month. In febuary. Witch happened to be on sunday. They called me on Monday wanting there money. They wanted my to come up with account to be payed. Iask him to go over my accout again. I got frustrated with the person . He than went bank over my account again seeing that it was do to come out before midnite.They had told me they dropped the ball. I intern canceled my partnership ahs

6 years ago

Reply from American Home Shield

Hi James, Your concerns regarding your most recent customer service experience. I would be glad to speak with you and discuss the issue which resulted in you cancelling.

Feb. 25th, 2020

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Erin Ryan New Castle, CO

Love your service! I sleep better at night knowing so much of my home is covered by my warranty. When I place requests I get great service providers and only pay my deductible. I refuse to be without your warranty.

6 years ago

Reply from American Home Shield

Hi Erin,
I would like to thank you for providing American Home Shield with such positive feedback about your overall experience. It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 6th, 2020

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Lynn Berryessa Azusa, CA

The company is very quick in their response to the customers problem, but the referred to companies do not have good reviews....in my experience. Which is why only 3 stars. But the latest problem I had (microwave totally dead) was fixed by a wonderful technician from a company that had bad reviews. I took a chance (it was the week before Thanksgiving and I was hosting) and it could have turned out better. Major problems with the over the stove GE microwave. But the technician, Serge was fabulous. He had new parts ordered and installed in 2 days!

6 years ago

Reply from American Home Shield

Hi Lynn,
We are pleased to hear about your experience and the turn around time that Serge completed the repair in. I hope you continue to enjoy AHS and the coverage we provide!

Feb. 4th, 2020

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lori l chamberlain Carmel, IN

I had American Home Shield coverage forover 6 years. At the beginning, it was ok. But my last 2 experiences were horrible. we had a furnace failure in freezing temperatures. When I filed my claim, the soonest someone could come out was 3 days later! I called an spoke to a rep who just would not understand that having no heat in freezing weather is going to cause pipes to freeze and I will have much bigger issues than just no heat. She did NOT offer me expedited service (which I later discovered would have been approved for my situation by the Retention Dept). I spent HOURS with AHS on the phone with incompetent reps, who had no understanding of house systems and leaving me frustrated out of my mind. In the end, I had to hire my own company to fix the problem. The last issue was with the quality of the professional they sent out to fix a plumbing leak. I had a leak coming from the sewer ejection pump in our basement. This time, the AHS reps were fine and placed my order as expedited. They found a plumber who said he would come out that same night. He did not show up until 11 AM the next morning, and never communicated this. When he did come, he didn't examine anything and said we needed an all new sewer ejection pump and we weren't covered and left promptly. I called AHS and was assured we were covered. Long story short, this plumber was horrible and it turned out to be a very simple fix in the pipe leading to the sewer ejection pump. The problem wasn't fixed until 50 hours after I filed my claim (he showed up at almost 9 PM, after saying 6 PM). It caused me so much unnecessary stress and I had to shop vac the water out of my basement for nearly 2 days. I decided it's just easier not to deal with AHS anymore.

6 years ago

Reply from American Home Shield

Hi Lori,
Your patronage to AHS is more than appreciated for the past 6 years. I would be glad to speak with you and discuss the past two experiences.

Jan. 30th, 2020

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rosetheprof1 Spokane, WA

When AHS had a company on file in my area, the repair process was quick and satisfying. When AHS did not have a company on file for a different repair I needed, I had to find my own contractor and get reimbursed by AHS. Finding the contractor was easy, but getting acknowledgement and reimbursement from AHS was tedious and over-long.

6 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 27th, 2020

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B. Allen Hampton, VA

I've been with American Home Shield since 2006. I've had a few service requests with them over the years. The majority of the time, everything from the timeless of the request to completion have gone smoothly. When my family and friends ask which home warranty company is good, I always recommend them (a lot of them have purchased their own home warranty. Last December, I put in a request for service on the 19th, it was fixed the next day (kudos for that). This past Monday (1/20), the heater went out again. I called today (yesterday was a holiday) to get a recall sent out I was told that my time to recall expired yesterday and would have to submit a new service request and pay the service fee again. To be honest if it was three months later, I would not have a problem doing resubmitting the request. I do have a problem when it's only been 31 days and they said there is nothing they can do about it because the computer won't let them put in a recall notice after 30 days. I think a 30 day repair on labor is ridiculous. It should be at least 60 days especially since they have been repairing the same heater for a number of years. If my elderly mother wasn't living with me, I would not resubmit the request.

6 years ago

Reply from American Home Shield

Hi B.Allen,
Your concerns with AHS and the coverage we provide are understood. I would be glad to speak with you and explain the 60 day recall period that AHS guarantees on every service request.

Jan. 22nd, 2020

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Liliana Mauro Palmdale, CA

We have had American Home Shield for the past six years on our previous home and only had two service calls with them. We purchased a home on 11/27/19 and moved in on. December second. American Home Shield lost the check from escrow for the year coverage and could not get service for the sewer stoppage when I needed it.Nor was able to get the home re-keyed so I had to spend out of pocket $180.00 . When my escrow company called them and provided them with a copy of the paid check I was able to get a contractor who only diagnosed the problem but did not clear the sewer and said it would cost 2,800 to 3,400 to replace the pipe. I then called another plumber and did not need the pipe replaced. He cleared it for much less. Then I had to call because the microwave blew up . It took the contractor over a month to fix. AHS refuses to replace the microwave . The technician also checked my cooktop that had non operating knobs and although it initially when I moved it had a small chip on the side, it cracked once I turned on the stove with te heat. Again AHS, refused to fix the glass top or the knobs!! This top is cracked and the glass is very unsafe for my grandchildren so again I now have to spend over $2,000 including installation ! Because it is a safety issue. NO I am not satisfied with AHS at all and when the contract is over I will go with another company

6 years ago

Reply from American Home Shield

Hi Liliana,
Thank you providing American Home Shield with feedback about your most recent experience to have the pipes repaired. I can understand your frustration with the non covered and would be glad to speak with you and get the issues resolved.

Jan. 20th, 2020

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Arlyn Trauernicht Henderson, NV

You guys have cost me probably over a $1000. dollars . I have paid you way more than I have benefited out of you. You send the lowest class of vendors. Had a Bulgarian (working out of the back of his car) come out and fix my washing machine he ruined the agitator instead of messing with you guys I went and bought a new one. Had a fly by night work on my micro wave and you guys called me so much as a liar for taking parts out of it and I didn't even know where it was so you denied my claim. Had to buy a new microwave because of your sub-standard contractors. As much as we pay you we should never have to pay a service fee and we should be able to pick a contractor we trust.

6 years ago

Reply from American Home Shield

Hi Arlyn,
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and get the issue resolved with the items you replaced.

Jan. 8th, 2020

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Douglas Smith Fredericksburg, VA

It was easy to submit a claim. Would be nice if AHS gave me a call to explain what is and what isn't covered after the contractor comes out to assess the situation. Had two experiences lately where there contractor had to tell me what AHS would do and was shocked when I told them AHS hadn't called. But the coverage is very good.

6 years ago

Reply from American Home Shield

Hi Douglas,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

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Marianne Nichols Temple, TX

Very pleased with the service rendered from American Home Shield. I will definitely continue to use the services. The employees are prompt, courteous, efficient, and very capable.

6 years ago

Reply from American Home Shield

Hi Marianne,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

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John P Austin, TX

Outstanding service. Prompt response and problem fixed. The dryer must be 20 years old. So I was a pleasantly surprised that the defective part could be found and installed.

6 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 30th, 2019

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Joni Dallas, TX

Kevin, from AAUSAir came out within 24 hours of my reaching out to AHS and diagnosed the problem immediately. He has beenm to our house before for a different problem and he is amazing!

6 years ago

Reply from American Home Shield

Hi Joni,
Your feedback about the HVAC contractor is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 19th, 2019

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DJester East Bend, NC

My experiences with American Home Shield has been nothing but great! They have helped me through any problem I have had with appliances. All my experiences have been positive and taken care of in a professional manner.

6 years ago

Reply from American Home Shield

Hi DJester,
Your feedback about the appliance repairs are more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 19th, 2019

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Kari P. Austin, TX

Having American Home Shield is well worth it. Great peace of mind knowing we’re covered if anything breaks. We always receive immediate service - hassle free. Their contractors are top notch!

6 years ago

Reply from American Home Shield

Hi Kari,
Thank you for sharing your feedback about American Home Shield and the great customer service we provide. It is our goal to ease the hassle of home repairs.

Dec. 19th, 2019

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Saundra Case Sandy, TX

I have had AHS for years and feel very satisfied with the service I receive from them. If something goes wrong in my house, I know all I have to do is give them a call and it will be taken care of in a timely manner.

6 years ago

Reply from American Home Shield

Hi Saundra,
Your patronage is more than appreciated! I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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Edith Cleveland, OH

Great Service from Fazio Plumbing. The plumber was timely, knowledgeable and completed all of the work at the first appointment. Normally, it takes at least 2 visits to complete the work.

6 years ago

Reply from American Home Shield

Hi Edith,
Your feedback about Fazio Plumbing is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 13th, 2019

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Tammy E. Peoria, AZ

Every experience I have had with American Home Shield has been positive compared to other warranty companies I have used in the past. They have been prompt, courteous and eager to help with all of my needs.

6 years ago

Reply from American Home Shield

Hi Tammy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 12th, 2019

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Gayle Ybarra-Rodriguez Glendale, AZ

American Home Shield did a wonderful job in scheduling and dispatching Iceman Heating and Cooling to fix my gas furnace. It was all taken care of in a timely manner, which I greatly appreciate.

6 years ago

Reply from American Home Shield

Hi Gayle,
Your positive words are more than appreciated. I hope you continue to enjoy your American Home Shield experience and the contractors we provide!

Dec. 11th, 2019

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Letty San Antonio, TX

I have had several calls to AHS on different occasions and I want to say that there has not been a time that my issues haven't been resolved. The company's they use are very knowledgeable on their repair issues.

6 years ago

Reply from American Home Shield

Good afternoon Letty,
I am glad to hear about the service requests that were completed. I hope you continue to enjoy AHS and the service we provide.

Dec. 3rd, 2019

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Tad Ishihara Stockton, CA

We needed some electrical work in a bathroom. The electrician contracted by AHS came to our house as scheduled. The electrician, John A diagnosed the problems immediately and repaired them within 30 min.

6 years ago

Reply from American Home Shield

Hi Tad,
We are pleased to hear about your American Home Shield experience and hope you continue to enjoy a great service experience with the contractors we provide!

Nov. 27th, 2019

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Michael & Lesley Tietgen Altamonte Springs, FL

My range that still looks brand new was not able to be repaired. So American Home Shield replaced it with a new one that is almost exactly the same as my other one. I am very, very happy with it. Thank you.

6 years ago

Reply from American Home Shield

Hi Michael & Lesley,
We are glad to hear about your AHS experience and the service that our contractor provided. I hope you continue to enjoy!

Nov. 26th, 2019

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Carlos moreno Stuart, FL

You call or do claim on line they send out A request to the company's they have But it's a process they don't fix it unless The item goes out again then they resend same company

6 years ago

Reply from American Home Shield

Hi Carlos,
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.

Nov. 26th, 2019

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Lee Smyrna, GA

The Technician was on time and courteous. I explained what my issue was and he knew exactly how to fix my heating problem. I now have heat and it cost me less than I had anticipated!

6 years ago

Reply from American Home Shield

Hi Lee,
I am glad to hear about your most recent American Home Shield claim and the heater that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 21st, 2019

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John Fort Worth, TX

Hello, I have been with American Home Shield for about 10 years. I have always receive excellent service and quick repairs on a timely basis. This coverage is well worth the money.

6 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage for the past 10 years is more than appreciated and I hope you continue to have more good experiences!

Nov. 21st, 2019

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Gary Copeland Wichita, KS

American Home Shield responded quickly and efficiently when I had a plumbing issue with a leaking pipe. They had good communication and follow through and the issue was resolved in a timely manner.

6 years ago

Reply from American Home Shield

Hi Gary,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Nov. 21st, 2019

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N. Meshell Harker Heights, TX

Been with AHS for over 15 years. I have been very satisfied with the quality workmanship of their partners, excellent website and customer support. Will continue our contract with AHS as long we are homeowners.

6 years ago

Reply from American Home Shield

Hi N. Meshell,

I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Nov. 21st, 2019

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Satisfied customer Capitola, CA

I requested service on Sunday evening for a plumber and an electrician and was called first thing on Monday Both services were completed by 1:00! Can’t get much better than that!

6 years ago

Reply from American Home Shield

Hi,
I am pleased to hear that you have enjoyed American Home Shield and the service we provide!

Nov. 19th, 2019

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Larry Holden Bedford, TX

The technician was outstanding in knowledge and professionalism. The only downside to the whole experience is that it was eight days before the tech was scheduled to repair our non-working dishwasher.

6 years ago

Reply from American Home Shield

Hi Larry,
I am glad to hear your feedback about American Home Shield and the coverage we provide at unbeatable prices. I hope you continue to enjoy American Home Shield's customer service and the experiences we provide

Oct. 28th, 2019

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Augie DiGiovanni Knoxville, TN

I have an operational issue with my AC Unit. Home Shield put me in contact with the company Total Air Care to resolve my issue. The unit after 3 visits by Total Air Care is STILL not operational. Total Air Care has NOT shown up for 2 scheduled appointments and I am still without AC now for 2 weeks!!! Not happy nor satisfied. Angry and Frustrated over the reliability of Total Air Care and American Home Shield

6 years ago

Reply from American Home Shield

Hi Augie,
I hate to hear about the delay in service that you have experienced to have your air conditioner repaired. I would be glad to speak with you to assist with a resolution.

Nov. 19th, 2019

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J.J. Sanchez Madera, CA

I have been with American Home Shield for years. Everytime I've needed them they are there in a timely manner. AHS hires the most professional and qualified businesses so you get high quality service.

6 years ago

Reply from American Home Shield

Hi J.J.,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Nov. 19th, 2019

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Deborah Dean Lexington, KY

We have had American Home Shield for 21 years. The service we have received has always been above and beyond my expectations, except for twice. Unfortunately, I have nothing to say that is complimentary of the service I received that took from Nov 6 until Nov 13 to resolve, and I am not 100% confident that it has been resolved.

6 years ago

Reply from American Home Shield

Hi Deborah,
Your patronage for the past 21 years is more than appreciated at American Home Shield is more than appreciated! I am glad to hear about the repair and hope that it is resolved.

Nov. 14th, 2019

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DianeN Chandler, AZ

I had my 17 year old dishwasher stop cleaning and I called for service / repair. The repair company can't replace it as that is not what they do. The repair guy was going to have AHS reach out to me to schedule an install of a new Dishwasher. So I waited 5 days without contact from AHS and I called for help on this matter. I was told that I would get an email of which to select the features I wanted on the new dishwasher. Great! I have not seen it arrive yet via email. AHS you are rapidly losing points with me!

6 years ago

Reply from American Home Shield

Diane,

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. Please respond back to the email sent in the private message and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.

Nov. 13th, 2019

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Cheyenne Haughton, LA

Quick and efficient scheduling over the phone. Dispatched a company that was able to come to us within hours on a Saturday evening. Work was done very well. Everything was clear and straightforward. Very pleased!

6 years ago

Reply from American Home Shield

Hi Cheyenne,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 13th, 2019

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Kate Fayetteville, NC

The customer service is great. The companies that AHS uses for the services you need are very professional and punctual. Thank you for all the support over the last 10 years.

6 years ago

Reply from American Home Shield

Hi Kate,
Your patronage for the past 10 years is more than appreciated. Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 13th, 2019

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JANET PEARCE-EULA Livermore, CA

I’m very happy with this last service. Not very happy with reason I had to call for it though. Last call was to have WATER HEATER replaced and tech did not replace one of the parts that failed.

6 years ago

Reply from American Home Shield

Janet,

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Nov. 13th, 2019

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Betty B. Salem, OR

It all worked out very well. Was not happy with the weeks wait but I guess that couldn't be helped. I now have lovely hot water and was very happy with the company you sent.

6 years ago

Reply from American Home Shield

Betty,

Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Nov. 13th, 2019

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Peggy Olympia, WA

It was great! Easy to schedule appointment. The provider of service was super. Was so nice knowing what it would cost and that was all it would be prior to service. (my deductible)

6 years ago

Reply from American Home Shield

Hi Peggy,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 6th, 2019

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Frank A Wentzville, MO

Requesting service is quick and efficient. Once you have an account setup you can place a request in 5 minutes. Every time I have used AHS the technicians have been prompt, efficient and completed the job quickly.

6 years ago

Reply from American Home Shield

Hi Frank,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Nov. 6th, 2019

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JPlanet Olympia, WA

At first the phone call was a disappointment, but then as I spoke more with the customer service representative we came to an agreement. The service call to fix the garage door opener happened the very next day. Everything was fixed and working within a couple hours!

6 years ago

Reply from American Home Shield

Hi JPlanet,
We appreciate your business and strive to provide you with the best AHS experience! We hope you continue to enjoy American Home Shield!

Nov. 4th, 2019

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Matt Oklahoma City, OK

Our air conditioner went out on Sept. 6. It's now November 1, and it's still not fixed. The vendor AHS selected has been nearly impossible to contact. When we contacted AHS to escalate the issue, the vendor contacted us to make an appointment, then did not show up. When we did finally get through, we were told that they had received the wrong part. During all of this, AHS did relatively little to assist us. Numerous times, we asked to speak to a supervisor or to further escalate the issue, only to be told that was not possible. Now it's been almost two months, and the best AHS can do is give us $100 off the cost of the refrigerant (AHS pays only $10 per pound, and we need 8 pounds, leaving us with almost $500 to pay). AHS did offer us cash in lieu of repairs in the amount of less than $1,200. The labor alone for the repairs is $1,800. We did use AHS one other time, and everything was great. This time, it has been an absolute battle to get anything done. Their vendor is either lazy or incompetent, and no one at AHS has been the least bit concerned with this fact. I cannot recommend AHS as a home warranty and do not plan on renewing with them. If they don't have reputable vendors who will, at minimum, answer their phones, it's not worth the hassle.

6 years ago

Reply from American Home Shield

Hi Matt,
Your concerns are understood regarding the delay in service and non covered cost to have the issue repaired. I would be glad to speak with you and get the air conditioner repairs resolved.

Nov. 4th, 2019

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