American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Robert Harris Niles, MI

American Home Shield is an excellent corporation as a whole. Our home was built in the 1940’s so we are used to some things not working. The home was already under the AHS umbrella so we just kept it current.

7 years ago

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Toomas Mitt Milwaukee, WI

Every serviceman that is sent for repairs has been friendly, knowledgeable and efficient. They each assessed the problem. knew what needed to be done, and did it quickly and without any fuss.

7 years ago

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D Wilson Augusta, GA

When I call customer service, I expect to be on hold for 30-60 minutes before you speak with a representative. My shortest call with American Home Shield has been 35 minutes and my longest 124 minutes. The online system works when everything runs smoothly but some of their contractors are very very poor. I have had luck about 3/5 contactors in the past 5 months. One contractor never fixed the issue which resulted in a 2-hour phone call to get another contractor (This contractor also was impossible to reach by phone or email – their voicemail actually said to not leave a message.) Another contractor didn't fix the issue properly which resulted in me having to pay for another outside contractor out of pocket because AHS didn't document something correctly - And AHS told me they would call me back, but when I called back for an update there was no record. The online system is convenient but you have no control over the contractor they assign (2 out of 5 contractors have been terrible). I could block bad contractors in the future, but that does require a phone call. *sigh* When you use the online system and you check the wrong category they make you pay for the repair at another time. For example, you can do Heat and Ductwork, but not HVAC and Ductwork. That will require a phone call. After one phone call to AHS place service, I was charged two service fees by mistake. It took over an hour on the phone to clear up, but I am still receiving past due emails and letters. The company said it could take two weeks to resolve but I could also be in contractual violation due to be mistaking "past due." Looks like I’m going to be calling them soon. In theory AHS has a great service. But in practice their customer service is extremely difficult to reach and terrible at resolving things in a timely fashion. I have had a mixed bag of experience with AHS. And I cannot recommend.

7 years ago

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Stuart J Vosler Dublin, OH

They changed recently to requiring payment before dispatching work order. I provided a credit number for copay of $75 which was accepted and work was done to my satisfaction. Now I am getting dunned by AHS for non-payment if my copay, which if I hadn't paid they never would have given work order for service. Very frustrating to get dun emails currently, make them stop!!!

7 years ago

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Nicole knudsen

If you have to call AHS for any reason you will wait a minimum of one hour to speak to a customer service rep. I had a claim and AHS sent a company out to fix my oven. I paid the service company the service fee with a check and the check was cashed. It has now been over 6 months and I am still getting notices that the payment is overdue. I have called 6 times and waited each time for over an hour to speak to a rep to get it resolved. Twice I conferenced in the service company and they confirmed with the customer service rep that they had received the check and cashed it. Each time I called I was told that the problem would be fixed by the end of day yet my account still shows an outstanding balance. I even spoke to a manager on several occasions and she assured me the problem would be fixed. Completely unacceptable

7 years ago

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John Croft Front Royal, VA

Called several times, most times took awhile before speaking with customer service. I chose to have work done by a different repair company, was a bit disappointed the allowance was $300 less and I submitted my receipt over 3 weeks ago and still have not received reimbursement

7 years ago

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Salman Halim Voorhees Township, NJ

The experience was quite good. The repair company contacted me very quickly and their repairman showed at when they said they would. He diagnosed the problem and checked other systems to make sure that it was only that one thing that needed to be fixed. Everything has been working just fine since.

7 years ago

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Jess Conroe, TX

Gentleman who helped us was very knowledgeable and professional. He made sure our a/c unit was fixed properly and didn't try to push a new unit on us like other companies have in the past. Highly recommend

7 years ago

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Lisa Gamez Cedar Park, TX

I wasn’t happy with the way my dishwasher repair/replacement was handled. The appliance could not be repaired so AHS opted to replace my dishwasher which was fine but it wasn’t installed correctly. To this day, we still have issues with it being loose and unstable because they simply dropped the replacement off and shoved it in the cabinet. My thought is that it should be replaced CORRECTLY to correct the home owners issue. Now I have a hole new set of problems with the loose dishwasher. Not happy overall and have warned friends against purchasing a warranty from AHS.

7 years ago

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BROOK Bakersfield, CA

With my appliances I've always had good customer service with LA Appliance. American Home Shield is very informative to when the company will be out and the company does let you know when they will be at your house.

7 years ago

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Carl Ashe Brea, CA

We had a professional technician arrive and explain his process. He found the problem, explained the repair process, completed the process, and cleaned up the area afterwards. We are very pleased.

7 years ago

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Bill Tacoma, WA

I was not sure what to experience with a home-warranty service. Shortly after I moved into my new home, I had two immediate issues that needed to be addressed. Both issues required multiple technicians to be called out, because the first person sent by American Home Shield was unable to do the job properly. This was frustrating and time-consuming. The quality of customer service was extremely disappointing. AHS seems to go out of their way to make it difficult to work with their customer service team, as I made multiple calls (while waiting on hold for about and hour each time) trying to get these two projects properly resolved. Ultimately, I do not see myself renewing my home warranty because the money saved by having a warranty simply is not worth the hassle of dealing with such a miserable customer service experience. This company seems more interested in finding new customers than keeping it's current ones.

7 years ago

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ROSE CASILLAS Fresno, CA

EXCELLENT CUSTOMER SERVICE! CORY CAME OUT AND ADDRESSED THE ISSUE RIGHT AWAY. WAS VERY THOROUGH WITH WHAT HIS REVIEW WAS ON MY AC UNIT. IT WAS GREAT NEWS, IT DID NOT NEED MAJOR SERVICING ON IT!!! THANK YOU VERY MUCH!

7 years ago

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Sue Phoenix, AZ

We used the whole house warranty for our microwave convect oven and was quite pleased with the service. The repair man showed up on time and made the repair and our microwave is working again.

7 years ago

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Al Bell Jefferson, GA

Customer service is excellent once you finally get off hold which generally takes up to 30 minutes. AHS really need to shorten your wait times. Also, the last claim the repairman said I would be notified by email and/or phone on the status of my replacement dishwasher. I was not notified and eventually had to call AHS to get the ball rolling on the replacement.

7 years ago

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James E Gordon Jr Woodbridge, VA

We've been using American Home Shield for approximately 4 years now. During that 4 year time period we've had many household items repaired/serviced to our amazment and satisfaction.

7 years ago

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Alfredo Martinez Puyallup, WA

I appreciated the work that was done on my appliances and when 1 had to be replaced the people were easy to talk to and explained thoroughly what I had to do. I feel they did a great job from the time I called to when the work was completed.

7 years ago

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Jennifer bassett

Our AC stopped working. Middle of the summer in Las Vegas. It was fixed within 4 days. We have two units. The AHS team was great and the vendor they assigned to handle the job.

7 years ago

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Parker Portland, OR

I am so thankful that I have had Home Shield for three years! The first year I had to have my wash machine, dish washer, and refrigerator all repaired! As a first time home buyer this has really given me piece of mind! The customer service, the repairs, and the affordability have been great. I am thankful to have American Home Shield on my side!

7 years ago

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Beatriz Trevino

The first call to American Home Shield for my ac was sent to a company that couldn’t see me for 4 days when I needed it ASAP high heat indexes in TX so I called again the following day set me up with an agent that saw us within an hour very happy all the way around

7 years ago

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Courtney Grill

Our dishwasher went out, the first company we worked with was extremely rude and was unwilling to work with our schedule. We called in and spoke with an AHS representative who was unkind but offered to return our fee. She didn't make notes and we had to call in and wait on hold over 10 times for hours and hours. Several managers spoken to and promised to call us back, promised to pull the call and help us get the situation sorted out, but no one ever returned our calls. This was such a hassle and went unresolved for two months. I cringe at the thought of having to use them again. The representatives were awfully rude, and the hold times were astronomical.

7 years ago

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Audrey Hampton, VA

The repairman was extremely courteous and explained everything that he was checking and what needed to be done. He returned to install the part and again the service was incredible

7 years ago

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Jessica Yung Saint Charles, IL

Our year home warranty with American Home Systems was adequate. The service time was extremely fast and the contractors were qualified, polite, and helpful. The $75 trip charge was slightly below normal rates. We were pleased with the speed of service. When one particular problem persisted for 2 months, the technician was repeatedly sent back to try to remedy the situation without additional charge. We were disappointed that multiple plumbing repairs yielded 3 contractors, each costing $75, instead of one plumber who could have fixed all 3 issues with one trip charge. In addition, we were very disappointed to learn that AHS does not replace freon at it's market value when our A/C needed a repair requiring the draining of freon and replacing it. They also would not pay the full cost of the labor associated with the repair because the technician had to work around other mechanicals to fix the A/C which would take longer. In the end, AHS would only cover 40% of the repair. We have decided not to renew the warranty. Based upon high cost of the premium, the insufficient replacement value, and the inefficiency of contractors used, it cost more to use AHS than to have it in place.

7 years ago

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Jenetta

I pay monthly bill only. Received email only.

2 months ago

Reply from American Home Shield

Hello Jenetta, on behalf of American Home shield, I would like to thank you for using us as your warranty company, your feedback is appreciated. We'll be here if you need us.
Thanks,
Radi

Sep. 9th, 2024

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DocBWI Chicago, IL

I just terminated my relationship with this company, being a customer for many years. I found appliance issues were usually handled adequately, except for the latest where I have been waiting almost 2 years to get repairs done on my built-in oven. I purchased coverage for my hot tub, only to find out I was paying the monthly fee for about 2 years for a service no longer provided. Constant increase in price without notice. I have had my kitchen drain worked on at least 6 times in 4 years. Same problem. Couldn’t get it right, but I had to pay a service fee each time. Trying to communicate with customer “service “ was a nightmare, getting 4 different answers from 4 different representatives, being disconnected frequently and having to start the whole process over, frequently spending more than an hour to become more frustrated.

9 months ago

Reply from American Home Shield

Hi Doc, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 25th, 2024

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Kanyin Esther

I liked American home shield so much because they always want the best for their customers and what I like the most is that I can get protection regardless of the age or appearance of my covered items

9 months ago

Reply from American Home Shield

Hi Kanyin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jan. 24th, 2024

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Joy Deltona, FL

Many years ago I had an AHS warranty and filed 1 claim. The tech came out, I paid my $75 fee and the tech fixed my dryer. No issues whatsoever. I will be purchasing an AHS warranty again next March when my current horrible warranty has expired.

1 year ago

Reply from American Home Shield

Joy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Joyce Blocker Lafayette, LA

We use American Home Shield and it is the best decision we've made since owning our home. We haven't had a lot of issues but for the few ones that we've had, it was a breeze getting them taken care of through AHS and their customer service is helpful and friendly.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Ilspbeth Bruce

Got my check with in 2 weeks. My air conditioner went bad and they covered it no questions asked. I love this I have passed this information on to all of my friends and family too.Fast timely claim service. when we bought our house i didnt think this would actually do what they said but when we were broken in to it covered costs that our homeowners insurance wouldnt cover. it is worth the money to have.

1 year ago Edited May 1, 2023

Reply from American Home Shield

Hi Ilspbeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Kami T Pickens, SC

I have been a customer of AHS for almost 25 years and never had an issue! My billing is streamlined monthly so I never have to remember to make a payment. All of my service requests are met with a quick response and the technicians are extremely responsive and helpful!!

1 year ago Edited April 5, 2023

Reply from American Home Shield

Hi Kami, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Richard Hohmann Estero, FL

I liked the simplicity of the online Service Request process. I liked the fact that it was approved, a service vendor selected, the vendor information was provided, and the service vendor set the date, and time-window for us in less than 24 hours. The Service Provider was polite, courteous, and professional and completed the service request in a very timely manner. They were clean and left the house in a clean and orderly state. The smoothest transaction ever. Great Job American Home Shield1

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Abby Smith Dothan, AL

I had a good customer service experience when I was getting a quote. They explained everything well where I could understand. Everything has been affordable and fast also. I now have services with them and don’t plan to switch

2 years ago

Reply from American Home Shield

Hi Abby,
I would like to thank you for your feedback to American Home Shield. We hope you continue to enjoy AHS and the coverage that we provide to ease the stress of home repairs.

Oct. 21st, 2022

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Larry Lock FL

I have had several claims with AHS in the three years I have been with them and each time they have been very easy to file the claim online, the response was quick, the service technician was on time and thorough, and my issue appropriately solved. The co-pay is fair and I have had no complaints with AHS.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 21st, 2022

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Matthew Laney Oceanside, CA

I had an American Home Shield residential warranty on a previous residence. The premium was a fair price and the comprehensive protection provided peace of mind. American Home Shield always provided quick and courteous response to any concerns I had. I recommend them wholeheartedly.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Michelle Crane Queen Creek, AZ

I really like the way the website is organized and it was able to answer all of my questions especially what is covered in a home warranty and why it’s worth the money based on the normal cost of replacing a broken appliance. I also like the add on features to the plans to include electronics and pools. Everything is very customizable

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Lemarchand der Flabbergaster League City, TX

I’ve used American Home Shield for well over 12 years. In general they do what they say. Unfortunately they always say they prefer to fix rather than replace. I understand that approach to keep their bottom line thriving but it also puts the burden on their clients (me) and their vendors to prove that it is better to replace something. They also don’t like people who actually use their service. When I first got the service I used it a lot to get things fixed that needed to be fixed. However, after a few years they not only raised my rate (understandable) but they more than doubled the rate (not understandable).

2 years ago Edited July 20, 2022

Reply from American Home Shield

Thanks for your feedback.

Jul. 22nd, 2022

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Noa Ranoa Vista, CA

I've used multiple home protection plans. I use American Home Shield for their Electronics Protection Plan. Our phones are NOT covered, but I wanted the Home theater, gaming system, computers and TV's covered. And we are! Great company. Fast response too.

2 years ago

Reply from American Home Shield

Hi Noa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Alexandria Lekberg Chesterfield, VA

I have been with them for 6 months and they have been wonderful! I have put in. 3 claims and they have covered them all. They sent out a very experienced technician that knew what he was doing and very professional. I am very satisfied!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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L Turner Avon, IN

We purchased the American Home Shield warranty when purchasing the house and it came in handy. Shortly after we moved in our refrigerator started leaking and American Home Shield warranty made us pay no money out of pocket for the repair. From a very happy customer, I would highly recommend this company

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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David Bornancin Westlake, OH

I have used American Home Shield a number of times for Home Warranty and to protect all my important appliances and devices and costly items that break over a 3 to 5 year period. I highly recommend this company and will consider for all future needs.

2 years ago Edited August 24, 2022

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Alice Kirchgatter Granada Hills, CA

American Home Shield has always been there for anything that has happened in our home. They respond right away and take care of our needs. Being a homeowner comes with a lot of responsibility so knowing they are there makes it easier for us.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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joannhendren Richmond, VA

I’ve been with AHS for 7 years and they have been great! Never had an accident issue getting service. Only thing that I wish was a little better was the wait time to get a technician out to my house. The turnaround is a bit longer since they set everything up for you then you just calling a company directly for the specific issue your having.

2 years ago

Reply from American Home Shield

Hi Joann. Thank you for taking time to write a review of your service experiences. It is our goal to provide our members with service they can count on. We appreciate your patience when it seems too long to get a vendor out for your service needs. We are always looking for ways to improve the service we offer and we look forward to providing you even better experiences in the future.

Jan. 31st, 2022

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Christina Sutu-Wallar Hayward, CA

I called American Home Shield to get more information on the services they offered. The woman I spoke with was very helpful, personable, and answered my questions without hesitation. I liked that they offered different tiers of service/coverage that worked for my budget and needs, and that their customer support actually cared and were helpful without making me feel pressured.

2 years ago Edited December 16, 2021

Reply from American Home Shield

Hi Christina,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021

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James Booker

AHS has been my warranty company 4 years +, in that time I have had a garbage disposal, furnace,air conditioner and ice maker need service.I call and as soon as they can they have a repair company call me to fix the item.I am really glad that I chose American Home Shield.

2 years ago

Reply from American Home Shield

Hi James. We love reading about your service experiences. We are so happy to know that you have been able to see the value in your coverage. We are very glad you chose American Home Shield as well.

Dec. 15th, 2021

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Allison Ager Sarasota, FL

Received American Home Shield policy with the purchase:closing of my home. Our double oven light board died within a month of home purchase. They quickly sent a repair professional who replaced the ‘mother board’ at my deductible cost of $100. Winning!

2 years ago

Reply from American Home Shield

Hi Allison. Thank you for taking time to tell us about your experience. We are very happy to know the problem was resolved quickly and to your satisfaction. We look forward to providing you with great service again in the future.

Dec. 15th, 2021

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Rosita Khalehpari Winnetka, CA

Limited number of companies/3rd vendors with bad reviews work with AHS. If the repair is simple and easy, then there will not be any problem. If the technician can not repair, then he looks to find a big problem to prove there is no coverage. In the contract, it is mentioned that if they can not repair an appliance, they should replace it. It will happen if it is kitchen faucet or fridge filter. If it is AC or Washer and dryer, the case is different. They will find a way to say there is no coverage, and you as customer are responsible to take care of the issue. Their warranty is not what they promised in their contract.

2 years ago

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Sirdriz77 Fairfield, CT

I received this coverage from the seller when I purchased my house and later repurchased for myself. It was very easy to use when I had a plumbing issue and the work was completed as promised. It is somewhat inexpensive and I would recommend it especially when buying a new home that you don’t yet know everything about.

2 years ago

Reply from American Home Shield

Hi Sirdriz. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 15th, 2021

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karla Pittsburgh, PA

I have been with this company for 14 years and I only gave them three stars, right?! It is very convenient to have someone come into your home for a $75 charge and repair what is wrong. That being said, my monthly payment has increased quite a bit since we first became customers and are weighing whether or not to continue with the service. The companies they send do a decent job even though they all get bad reviews. Our 26 year old AC went about four years ago. Although the company says they will replace things covered if they are unable to fix it, they did not pay for our AC in full. They gave us $2300 and we had to pay the difference. These are the things I would tell friends if they inquired about the company and I would let them make their own decision.

2 years ago Edited January 10, 2024

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Kenneth Horwich Riverview, FL

AHS is a decent home warranty company. I have used them to refer me to many reputable companies that have serviced my townhouse. $75 service calls give you a piece of mind that you will not be hit with an expensive unscheduled repair.

2 years ago

Reply from American Home Shield

Hi Kenneth. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

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Fernando New York, NY

I love this company, especially in the summer and winter. I just make an appt online and pay my $100. Service call. A company will contact me the next day (as long as it’s not the weekend) and they will be out to make the repair. I have used them multiple times, never had an issue. Easy to use.

3 years ago Edited July 6, 2022

Reply from American Home Shield

Hi Fernando. Thank you for taking time to tell us about your experience. It is wonderful to hear how promptly the issue with your air was resolved. One of our main goals is to provide our members with prompt and reliable service. It is great to know we were able to do that for you.

Oct. 28th, 2021

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