American Home Shield: Read 34,902 User Reviews From Real Homeowners

star star star star star_border

Mary T Rock Beaufort, SC

Our experience has been great, as we have never been dissatisfied with any services received. Just like I advised my sister and daughter in Oklahoma to get it, I also highly recommend American Home Shield to anyone owning a home. The savings is well worth the cost!

8 years ago

star star star star star

Curt Heldreth Fayetteville, NC

I ownly have one concern and that is the time it takes to get connected to a representative to handle those instances where quick assistances come up that the website cannot address. Otherwise I am very pleased with AHS.

8 years ago

star star star star star

Karen Jaikowski Las Vegas, NV

They always take care of us with no hassle when something goes wrong we immediately call and we get the work done it's nice to count on a company that will provide what they say.

8 years ago

star star star star star

Cynthia Mabrey Tulsa, OK

My furnace needed to be replaced. The staff at AMC Mechanical were wonderful. I appreciate their flexibility when I needed to postpone. The office staff were very personable, making this a pleasant experience.

8 years ago

star star star star_border star_border

George Hassemer Jackson, MO

Communication within the various areas of AHS is in dire need of improvement. It took 8 months to finally clear up a charge for which I was billed but had paid in January of 2017. As stated, this charge had not be rectified until October of 2017. Additionally, a cooktop had been replaced by AHS which took a month. That new cooktop was defective but was told that I had to contact the manufacturer, GE, to resolve the problem. That took another month and several phone calls. I am not sure the aggravation and time spent in taking care of these problems is worth the warrantee.

8 years ago

star star star star star_border

Laura Petersen San Bruno, CA

AHS handles every call efficiently and they listen when you have a comment or information on one of their vendors/contractors. I really appreciate having the website to use for my service requests and its good to know I can always call in too. No company is perfect but AHS does the job well!

8 years ago

star star star star_border star_border

Hollis Gunn Mt. Pleasant, SC

It is a little expensive, but it's worth it is something major goes down. It might be better to save the monthly premium into an emergency fund, but that's a personal decision. The biggest problem we have is getting a qualified company to service whatever is wrong. Many companies will not work with AHS because of the terrible response time when you have to call them

8 years ago

star star star_border star_border star_border

Jason R Chandler, AZ

Normally AHS has been great to work with. Never had any issues until this last claim. What a horrible experience. 30+ wait times to speak with anyone every time I called (5 times). Promised a call back that never happened. Given the runaround by multiple agents. One person said the issue would be covered. The next said it would not be. Asked to speak to a supervisor and was told, “this is the escalation line and there is no one else you can speak with”. Not a good experience and makes me question if I should renew and should I share my horrible experience with my friends and family... -

8 years ago

star star star star star_border

Alene ford Irving, TX

My heating unit went out on new year's day, it was very cold, I called AMHS, spoke with a representive . I explained my situation. She contacted a service provider, within 30 minutes the provider called me. set up an appointment. Heating problem was resolved same day .

8 years ago

star star star star_border star_border

Christopher Bull Lynn Haven, FL

American Home Shield almost totally relies on the customer making appointments on line. Plan on long waiting times if you want to talk with someone on the phone. There is no way to contact them by email. If you have a water heater that their supplier does not stock, you will not receive service. They will send you some money for the repair, but we had to put about $300 more than they gave us to replace the water heater. Our request for service was December 25. We finally received a check on February 2.

8 years ago

star star star star star_border

Lamont Valrico, FL

Mostly it has been positive. There have been a companies that have been a couple of times that the first company they sent out didn't do a proper job. This required a second call to have the problem fixed. Also, when our water heater went out we had to pay an additional amount out of pocket besides the service call.

8 years ago

star star star star star

D Williams Wake Forest, NC

Response time is great. Issues resolved quickly. Courteous technicians. Been an AHS customer for about 20 yrs. on 3 different homes. Takes the worry out of major repairs. Highly satisfied.

8 years ago

star star star_border star_border star_border

Diana Belford, NJ

Good for small appliances such as the dishwasher and washer machine, will get it fixed for a small service fee which gives me piece of mind. However, will give the hardest time to have larger more costly systems repaired. So far have spent $125 three times trying to have my ac unit fully repaired or replaced. When you read contract basically says it’s covered (except for cost of Freon) but then they give you a breakdown of what’s not covered so it doesn’t make sense. Also, it wouldn’t make sense for me to spend that on repair and not replacement - which I believe is their thinking also. They also tend to use shady companies.

8 years ago

star star star star star_border

Mike Affleck Cedar Park, TX

We recently had to have an auger replaced in our refrigerator. But like all things these days, it has a motherboard which was not functioning so AHS authorized a complete replacement. Even though it was only 2 years old, brand new board

8 years ago

star star star star_border star_border

Jay Spotsylvania, VA

This company was great when I signed up with them a few years back. It has been getting worse in the last few years. There was a problem with billing where I had paid the repairman and since AHW couldn’t get in touch with the repair company AHS continually hounded me for the money even though I had a canceled check from the repairman. Additionally, the wait times when you call in for a repair I have waited over an hour to speak to someone. Also, this company has been horrible about getting emergency repairs.

8 years ago

star star star star_border star_border

Patricia L Panzer Germantown, MD

It was fine. My washing machine couldn't be repaired so AHS offered me money instead. Based on what was here they gave the choice of buying with them or a check. I choose a check because I wanted an upgrade from what was here when I bought the house 2 years ago. I faxed them a copy of my receipt and they mailed me a check. They did not let me know they received the fax so that is a minus. I needed call to check and wait on hold for an hour which is typically with AHS for about a year now. Before that I was always able to get through rather quickly.

8 years ago

star star star star star

Balesh Issar Springboro, OH

American Home Shield is the company which makes a home owner in peace with home equipment's / devices knowing that no matter what happens it is going to be taken care off. if it cant be repaired it will be replaced.

8 years ago

star star star star star

Darlene Booth Mooresville, NC

Always covered whatever I called about. You need to upgrade your call in response system,very hard to call in and get help,always on hold for half an hour or longer. That's your only downfall .

8 years ago

star star star_border star_border star_border

Stacey Cleary Pittsburgh, PA

I've placed three service calls over the life of our warranty, provided by the seller when we purchased this house. Each time, the contractor, once assigned, was efficient and thorough. The process of actually getting the contractor was challenging every time. The web portal for submitting an expedited response does not exist, I was told to call if it's truly emergent. However, customer service required a very long hold period each time I've tried to reach a person. I called this week because of a problem with my water heater which is defined in the contract as covered but not a item on the web form. I was on hold for 37 minutes. When I got to a person, she said their system was down so she could not take my call but would add my name and number for someone to call back when the system was up. That was Tuesday, I write this on Friday - no call received. We went another route for the repair, and I will not renew our warranty.

8 years ago

star star star star star_border

Helen Hickman Dallas, TX

First, let me start by saying I've had AHS for over 25 years and up until the last five years have been very pleased with their services. Now it seems that things that weren't covered when I initially enrolled are add-ons for an additional cost. This no longer works for me since I am now on a fixed income.

8 years ago

star star star star_border star_border

Jesseca Taylor Port Orchard, WA

The quality of the warranty is good however the customer service lacks. We were given a service fee credit but was not reflected on my online account to use so i had to call. Then once I used my credit, i still received a bill! It seems like their systems are not connected which lengthens the tramsaction. Very frustrating...I'm not sure we will renew this year.

8 years ago

star star star star_border star_border

James Walrod

Once the work was scheduled, we were very pleased with the contractor. Waiting on hold to speak to a live person for over an hour and 28 minutes twice is not very customer friendly Every time I call, there is an excessive wait time. Perhaps you would consider hiring more customer service agents? Once I did speak with an agent they were very helpful.

8 years ago

star star star_border star_border star_border

RJ Barber Olympia, WA

Defrauded out of my service charge. My water main burst 2 days before Thanksgiving 2017. A friend told me the repair probably would not be covered so call my home warranty company prior to any service calls to verify coverage. I pulled out my contract and skimmed through it trying to find any specific exclusions for location of plumbing leaks. I coudn't find anything regarding an exclusion for leaks outside the house but I did find that if a repair was not covered and a service call was made I would have to pay the service fee anyway. I called AHS a number of times that day asking for verification that it was a covered repair as I did not want to waste a service fee charge on a service that my friend believed would not be covered based on his experience. I should have listened to him... I specifically stated during the phone calls my intent was to avoid the service charge if the repair was not covered . I clearly articulated the break was between my house and the street. They told me it was covered, it should be covered, they saw no reason why it shouldn't be covered etc. I asked for verification that there were no provisions in the contract not to cover a pluming issue outside the house. In response I was emailed a part of the contract that verified they covered plumbing leaks with no other stipulations. So I committed to my service request and made arrangements with the contractor. I even explained to them in great detail that the leak was outside between my house and the street. There was no indication even then that it would not be covered. The contractor showed up and immediately informed me the repair would not be covered and I'd have to pay out of my own pocket. I asked him to call AHS and verify. AHS called me in just a few minutes and told me then it was not covered. I requested where in the contract that was stated and explained the number of phone calls I had already gone through and was assured it was covered. His only response was he was happy to send me an email with the specific wording and location in the contract that voided the coverage. I asked then for a refund on the service charge because I had done my due diligence to ensure it was covered and they led me to believe it was. The answer was no. He did send me the verbiage in the contract that excluded this plumbing repair. Now I know. The contractor tried to fix the repair after I dug up the line to save myself some money. After almost 6 hours of trying, he finally told me his company did not do outside plumbing repairs and he had tried his best and failed. Fortunately that company did the right thing and they did not charge me for any materials they consumed during their time nor did I have to pay for their time. Their charge was $0 and a phone call from the manager apologizing for wasting my time. I will give them a very high rating for that even though they failed to accomplish a fix. Still not happy they did not tell me during the initial phone call that the repair of a broken water main was not within their capabilities. To this day AHS will not refund the service charge that they tricked me into obligating myself to. I did my due diligence and they took advantage of me by lying about coverage then charging me for believing their lie. Twice during conversations with them about trying to get my service charge refunded their staff became rude by talking over me and just repeating the same sentences over and over without answering any of my questions. The last person I talked to just hung up on me because I would not accept her non-answers to my questions. To this day AHS has not and apparently will not refund me for the money they defrauded me of. To their credit, I have not had any other experiences like this and I have used them at least three other times in the past 12 years. For previous experiences they get 2 stars but for the most recent nightmare experience they lose three.

8 years ago

star star star star_border star_border

Donna Hudson Granbury, TX

I am a REALTOR and have lots of opportunities to recommend home warranty companies. Mot of my clients have been more satisfied with other companies that focus customer service naming the length of time on hold and the skills of the service providers and the biggest issues. The only reason that I have not changed warranty companies is because I have been covered by AHS for many years.

8 years ago

star star star star star

Joshua Young Gilbertsville, KY

This is one of the best Companies out there, the are very fast in setting up companies to take care of the problem, and will work with them in a timely manner to get it done, if can't fix will replace, no questions ask.

8 years ago

star star star star star

Don Swift Wichita Falls, TX

AHS is true to its word. They have not only streamlined their process for requesting a claim, the response is very nearly immediate. The warranties they offer are very affordable and customizable. I am very pleased with AHS.

8 years ago

star star star star star_border

Raja Zahud Ashburn, VA

We received very good service from repair contractor , AHS did resolve our repair needs , we will recommend to people we know, needs short wating time on Fone , executive branch getting active involve into expedite service, we appriciate very much, Thanks

8 years ago

star star star star_border star_border

Vivek Allen, TX

Good coverage and pricing but bad service in general (contract firms and sub-par). Example - last winter my heating unit was not working, when I called the service they came after 5 days forcing me to buying electric heaters in the meanwhile. Then they cleaned the heating CO exhaust with a wire for 2 mins saying it was clogged and were done. 2 days later had the same problem again requiring another service payment and same remedy.

8 years ago

star star star star_border star_border

james pettinelli Buena Park, CA

Getting the name and number of the service company is great. All of the service companies have been good to work with and have provided good service solving my needs. However, waiting 50 to 60 minutes to speak to a service representative is a shame and AHS should do something to correct that situation. I have had 2 call 3 times in the past 2 months and the wait should very poor service.

8 years ago

star star star star star

Joy Bailey Greenville, SC

We have had AHS for both our personal residence and our rental home for a number of years. When we had a problem with any mechanical system, they were able to take care of all concerns promptly and completely.

8 years ago

star star star star_border star_border

Barbara Bingham Liberty Hill, TX

I needed my stove fixed and they sent a local co. out. The work was done and they left, I turned my stove on and it started clanking and rattling my again. I called the repair men and they never called back. I tried to call Anerican Home Shield but to no avail. So I’m out the monthly fee and the 125.00 service fee and my stove still isn’t fixed.

8 years ago

star star star_border star_border star_border

Antonio Viana San Diego, CA

Be careful with AHS....1/4 of the time they are good, but 3/4 of the time they are outright awful and unfair. NEVER PAY YOUR TRADE SERVICE FEE ON-LINE IN ADVANCE. I have had a couple of occasions where I paid the fee on-line and the service person claimed the visit "isn't covered"....then they don't return the fee.....they keep the fee without doing any work....despite knowing why I am calling.... When calling customer service, they will take issue with you and treat you like you are wasting their time..... AHS is a company that forgets quickly who the customer is... BE FOREWARNED.... In fairness, there has been some occasions where they get it right....and save me $$....but more times they disappoint me.

8 years ago

star star star star star_border

W. C. Weinmann Drexel Hill, PA

Overall my experiences with covered appliance repairs has been good. However, I would like to see AHS offer the customer the option of using a contractor of their choice based on an estimate provided by an AHS contractor. Provide an option for a cash settlement in order to hire their own contractor.

8 years ago

star star star_border star_border star_border

CATHY BOGERMAN Hackettstown, NJ

I don't know if I should write a review now, I'm so frustrated. Earlier this year I called for service regarding replacement of a garbage disposal. The contractor assigned was horrible, received 2 stars or less on Yelp and that was generous. Was charged for a house call that did not happen and was sent emails that my account was past due. The contractor did not have the unit and did not call to cancel/reschedule the appointment. Finally spoke with someone at the contractor's office who said he would not make the appointment. When asked why he did not call the response he was late. ?????? Eventually the unit was replaced but had to deal with a AHS rep that insisted the account was overdue. Finally was in touch with another rep that corrected the error. Now I am trying to make arrangements for either repair of replacement of a clothes washer. Been on the phone for a total of 5 hours in 3 days. Have not been able to reach the appliance replacement area even after immediately responding to a message left on 12/29. Service is considered complete but still no clothes washer. Cannot leave a message, and live chat has been disabled. Cannot reach a soul on the phone and access via web mail is now impossible. At work and have spent 60 minutes + waiting on phone. Need to hang up. AHS needs to improve customer service.

8 years ago Edited September 14, 2021

star star star star star

Gwendolyn Haynes Lakewood, WA

We used AHS for a kitchen plumbing problem and the dishwasher in 2017. The companies provided prompt, efficient service. I only wish that there was a company in our local area (Tacoma/Lakewood), that could be used. Website worked well.

8 years ago Edited September 14, 2021

star star star star star

Michael W Shaw Kernersville, NC

Our heating system went out and AHS got someone to call us immediately.... They came over, diagnosed the problem and explained the repair. Heat came on and they were out the door.... Outstanding service!

8 years ago

star star star star star

Kimberly Hendrix

Our dishwasher had water coming out onto the floor, within 2 days of calling AHS, a repair man was at our home, and fixed the issue. Would recommend to any friends and family. Very pleasant and easy to deal with

8 years ago

star star star star star_border

R Stahr Davenport, FL

I have used ahs for several items in my home. I’m very happy with their svc I had an issue with one of their contractors and they took care of the issue. However to get them on the phone be willing to be on hold for a very long long time.

8 years ago

star star star star star

Elisa Calhoun Enterprise, AL

AHS is your better option of choice when you’re looking for appliance repair coverage. They have improved their processes in submitting a claim and obtaining a status update.

8 years ago

star star star star star_border

Charity Garner Colorado Springs, CO

The repairs and replacements have been wonderful! Our warranty has covered a lot. The wait time for us or a technician to call in is always an hour or more. This needs to be fixed. One day I waited an hour, was disconnected and no one called me back :(

8 years ago

star star star star star_border

Judy Roy Largo, FL

It took 50 plus minutes of waiting on hold before I could speak to a customer service rep to set up a repeat service call. I had questions and could not open a call on line because it was an issue of the initial call not fixing the problem.

8 years ago

star star star_border star_border star_border

Heidi Culpeper, VA

I have been an overall customer of AHS for over nine years and in the past year I have watched this business go way downhill. First off unless your calling to renew your warranty or pay your deductible you will have a guaranteed wait time of at least 40 minutes to speak with a representative. The contractors they send out to do the work are bottom of the barrel companies. I’ve had several companies tell me they only do the home warranty work for when they are slow. I’ve had several companies either lie to me about what’s covered under AHS or lie to AHS about the work that needs to be done if their not interested in doing it. AHS more than double my home warranty when it came time to renew without any notice due to too many claims. The abdundance of claims came from an ice maker or toilets that their companies never seen to be able to fix!!!! Anyone reviewing the claims history should have seen that. Horrible company. I know several people that have dropped AHS and switched to TRUE PROTECT who guarantees their contractors work for six months! No more playing around with AHS!

8 years ago

star star star star star

Jill Flower Mound, TX

Contractors have been extremely professional and have solved all of our issues! Very pleased with the ease of requesting service and speed in which contractors call to schedule service call.

8 years ago

star star star star star_border

McKinney Boyd Midlothian, TX

AHS has been honest and transparent with me; unfortunately some of their contractors operate with a less than stellar commitment. Fortunately, AHS listened and switch contractors, when I made future service requests for similar appliances.

8 years ago

star star star star star_border

Carmen Virginia Beach, VA

For the most part this company American Home Shield is very good. The only problem I have is you have to pay for Freon. They only pay the first 10.00. When your system has a leak and is repaired, the Freon should be included.

8 years ago

star star star star star_border

Felicia D

I am a satisified customer with AHS. i just had to replace my garage opener and my heating and air unit all at the same time. AHS sent both contractors out immediately to resolve the problems with my unit and the garage opener. Southern Comfort did an awsome job with the Air Conditioner and their clean up.

8 years ago

star star star_border star_border star_border

Tanesha Osborne Augusta, GA

When I was first referred to the company, they were great. However, the service has declined over time. I will likely cancel my service with the company. As the cost of repairs continuously increase, the amount that they will pay out or remains the same. So in addition to paying them for the services I still have to come out of pocket (in addition to the service fee) to get the repairs completed. So with me paying them and their contractors, it is not worth me having the service. By Saving what I pay them monthly, I can just flat-out have the repairs done using a local company. In the end, it will cost me the same or nearly the same. They also have horrible customer service. Anytime I need to speak with someone there is usually a 25-40 minute wait time. I have also been told on several occasions that a manager would call me back to discuss my problems, and none ever call back (this is been on four separate occasions). So although I was once pleased with the company, that is not true anymore.

8 years ago

star star star star_border star_border

Charles Mills Pinehurst, NC

We have been members for years but increasingly it is difficult to talk to a real person. Case in point, Last week we wanted to get a quote and purchase from AHS a Heat Pump. We waited over 15 minutes on two different occasions and finally gave up. AHS provides a quality product but what good is it if you have to put up with all this in order to use it? AHS spend some more money and improve your customer service

8 years ago

star star star star star_border

Michael Massey Humboldt, TN

Service provider was thorough and efficient in handling our Central Unit issues. We eventuality ended up with a new downstairs Central Unit as a result of his diagnosis of the issues. Very satisfied with this service provider.

8 years ago

star star star star star_border

Richard Yoshifuji Pittsburg, CA

Very prompt service once I got through the initial phone call to request service.on hold twenty plus minutes.After I did get through it took very little time to request service needed.I did have the option to request service on line but Im not very proficient using the computer plus I had questions to ask if a live person.

8 years ago

American Home Shield Reviews