American Home Shield: Read 34,915 User Reviews From Real Homeowners

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James Booker

AHS has been my warranty company 4 years +, in that time I have had a garbage disposal, furnace,air conditioner and ice maker need service.I call and as soon as they can they have a repair company call me to fix the item.I am really glad that I chose American Home Shield.

4 years ago

Reply from American Home Shield

Hi James. We love reading about your service experiences. We are so happy to know that you have been able to see the value in your coverage. We are very glad you chose American Home Shield as well.

Dec. 15th, 2021

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Allison Ager Sarasota, FL

Received American Home Shield policy with the purchase:closing of my home. Our double oven light board died within a month of home purchase. They quickly sent a repair professional who replaced the ‘mother board’ at my deductible cost of $100. Winning!

4 years ago

Reply from American Home Shield

Hi Allison. Thank you for taking time to tell us about your experience. We are very happy to know the problem was resolved quickly and to your satisfaction. We look forward to providing you with great service again in the future.

Dec. 15th, 2021

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Rosita Khalehpari Winnetka, CA

Limited number of companies/3rd vendors with bad reviews work with AHS. If the repair is simple and easy, then there will not be any problem. If the technician can not repair, then he looks to find a big problem to prove there is no coverage. In the contract, it is mentioned that if they can not repair an appliance, they should replace it. It will happen if it is kitchen faucet or fridge filter. If it is AC or Washer and dryer, the case is different. They will find a way to say there is no coverage, and you as customer are responsible to take care of the issue. Their warranty is not what they promised in their contract.

4 years ago

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Sirdriz77 Fairfield, CT

I received this coverage from the seller when I purchased my house and later repurchased for myself. It was very easy to use when I had a plumbing issue and the work was completed as promised. It is somewhat inexpensive and I would recommend it especially when buying a new home that you don’t yet know everything about.

4 years ago

Reply from American Home Shield

Hi Sirdriz. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 15th, 2021

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karla Pittsburgh, PA

I have been with this company for 14 years and I only gave them three stars, right?! It is very convenient to have someone come into your home for a $75 charge and repair what is wrong. That being said, my monthly payment has increased quite a bit since we first became customers and are weighing whether or not to continue with the service. The companies they send do a decent job even though they all get bad reviews. Our 26 year old AC went about four years ago. Although the company says they will replace things covered if they are unable to fix it, they did not pay for our AC in full. They gave us $2300 and we had to pay the difference. These are the things I would tell friends if they inquired about the company and I would let them make their own decision.

4 years ago Edited January 10, 2024

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Kenneth Horwich Riverview, FL

AHS is a decent home warranty company. I have used them to refer me to many reputable companies that have serviced my townhouse. $75 service calls give you a piece of mind that you will not be hit with an expensive unscheduled repair.

4 years ago

Reply from American Home Shield

Hi Kenneth. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 15th, 2021

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Fernando New York, NY

I love this company, especially in the summer and winter. I just make an appt online and pay my $100. Service call. A company will contact me the next day (as long as it’s not the weekend) and they will be out to make the repair. I have used them multiple times, never had an issue. Easy to use.

4 years ago Edited July 6, 2022

Reply from American Home Shield

Hi Fernando. Thank you for taking time to tell us about your experience. It is wonderful to hear how promptly the issue with your air was resolved. One of our main goals is to provide our members with prompt and reliable service. It is great to know we were able to do that for you.

Oct. 28th, 2021

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Bob Nakon Pinckney, MI

I have been a very satisfied customer of American Home Shield for years. I have contacted them with appliance issues and it is painless. Stuff wears out, and when it does you can call or go to the AHS website and request service. The repairman comes out and problem solved! Really, what more could you ask?

4 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know how promptly and effectively your service needs were taken care of. We are so happy to hear how satisfied you were with the service you received. We can't wait to provide you with exceptional service again. Thank you for choosing AHS.

Oct. 28th, 2021

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K.H.

We received a repair company and repair really fast. American Home Shield made our problem a top priority, as they have done with many of our repairs.

4 years ago Edited January 10, 2024

Reply from American Home Shield

HI K.H. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Katrina Gilbert, AZ

We have had American Home Shield for several years and worked with them for repairs several times. Overall, I have been thankful to have the protection and peace of mind. The process however can be lengthy and I wish that consumers had more choice in the service provider we would like to work with. When our a/c went out last summer we had a very difficult time coordinating repair. All of the repair companies were understandably busy, it took many phone calls with lengthy wait times, but we were able to finally obtain a waiver to choose a repair company on our own because the AHS providers were either unresponsive or too busy and unable to meet the service level agreements. The situation was stressful, but I received my reimbursement as promised.

8 years ago

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Verified Customer

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Salvatore

I thought an all-inclusive home service warranty was good protection to offsets the cost of home ownership

9 months ago

Reply from American Home Shield

Hello Salvatore,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.

Dec. 17th, 2025

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Verified Customer

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Diane

I chose American Home Shield because I think they are the best

9 months ago

Reply from American Home Shield

Hello Diane,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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Kim

I reason I chose AHS is because they provide great service providers.

9 months ago

Reply from American Home Shield

Hello Kim,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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George

We needed a new microwave - our policy covers it so they quickly replaced it.

10 months ago

Reply from American Home Shield

Hello George,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. AHS does their best to be the best for their members. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 12th, 2025

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Verified Customer

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Roger

Price and value! We have always received fast and fair service.

10 months ago

Reply from American Home Shield

Hello Roger,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Sandy

First time with your company trying you out and so far so good

10 months ago

Reply from American Home Shield

Hello Sandy,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS so far. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Eileen

Reputation and response time. Also, the technician does an excellent job!

10 months ago

Reply from American Home Shield

Hello Eileen,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Dennis

Contractors were prompt with the apointment and great customer and service.

10 months ago

Reply from American Home Shield

Hi Dennis,
Thank you for sharing that you had a great experience with our service pros! We love partnering with you on your home repairs and look forward to supporting you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Norma

It seems they don’t cover much you pay for your policy and when you need to use it oh sorry that’s not Covered for most things. It’s kind of a waste of money.

10 months ago

Reply from American Home Shield

Hi Norma,
Thank you for sharing your feedback with us. Our goal is to consistently provide quality service while honoring the terms of your warranty. Please feel free to email us at socialmedia@ahs.com so we can review your claim and coverage with you. Thank you!

Sincerely,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Howard

The repair person was very good and moved quickly and effectionately.

10 months ago

Reply from American Home Shield

Thank you, Howard! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to contact us at (888) 429-8247 with any future needs. Thank you for your feedback. American Home Shield

Nov. 6th, 2025

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Verified Customer

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Unisa

The agency was professional in their work. Came on time and did the repairs.

10 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Greg

Great 😃👍👍👍 because I cannot do that kind of work anymore.

10 months ago

Reply from American Home Shield

Thanks for sharing your feedback. We are glad we are able to help.

Kim

Nov. 6th, 2025

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Verified Customer

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Heidi

My realtor recommended Home Shield and I am so grateful he did!

10 months ago

Reply from American Home Shield

Heidi,
We're so pleased to hear you're happy with your home warranty service! It's our privilege to help protect your home, and we look forward to continuing to support you for years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Joanna

Always fast and every one that comes in very pleasant so far

10 months ago

Reply from American Home Shield

Joanna,
Thank you for the 5-star review! We're always here to support you with your home needs—it's what we love to do.

Best,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Christina

I was pleased with the repair to my dryer. Technician was polite and punctual.

10 months ago

Reply from American Home Shield

Thank you, Christina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Gary

Great to have confidence in having protection for our home with a great company

11 months ago

Reply from American Home Shield

Hello Gary,

Thank you for reaching out to us. We are glad you are with AHS and feel protected.

Best regards,
Timari H.
American home shield

Oct. 9th, 2025

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Verified Customer

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Uri

You just find stupid excuse you cannot even prove not to pay me. For 35 years, I recommend your company to my client when I sell them a house. Ain’t going to happen again.

11 months ago

Reply from American Home Shield

Hello Uri,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize for the issue you are having regarding receiving payment or coverage. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Oct. 10th, 2025

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Ola Ayo

I like the response time and there customer care team help me every step in improving my home appliances

6 months ago

Reply from American Home Shield

Hi Ola,
Thanks so much for the 5 stars! We’re thrilled to hear our team was quick to respond and helpful throughout the process. We’re grateful to have you as an AHS member.

Sincerely,
Victoria M.

Mar. 2nd, 2026

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Cherish

I like American Home shield because of its simplicity and responsive customer service representative.

8 months ago

Reply from American Home Shield

Hi Cherish,
We’re pleased to hear you’re satisfied with our home warranty service. Thank you for trusting us with your home repairs!

Regards,
Victoria M.

Jan. 13th, 2026

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Katie

American home shield has been trying for me for the past two years now I like their roof repair service

8 months ago

Reply from American Home Shield

Hi Katie,
Thank you so much for your 5‑star review! We’re glad to hear we’ve been able to support you over the past two years and that you’re happy with our roof repair service. We truly appreciate your trust in American Home Shield.

Regards,
Victoria M.

Jan. 13th, 2026

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Verified Customer

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Olivia

I truly recommend American Home Shield. I like the service, the savings and peace of mind.

1 year ago

Reply from American Home Shield

Hello Olivia,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strive to have the best service.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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William

Shady, rude, trifling employees. Beat you over the head with red tape to get out of paying out on services for which the customer is paying them to provide.

1 year ago

Reply from American Home Shield

Hello William,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize that your experience was not to you satisfaction. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 6th, 2025

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Verified Customer

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Kevin

This place is a scamDO NOT PURCHASE THIS SERVICE! We have currently been month and a half with no refrigerator as they keep putting on replacing it. If they get it resolved I'll update this review.

1 year ago

Reply from American Home Shield

Hello Kevin,

Thank you for taking the time to reach out to us and let us know of your experience. We understand you have an issue with the refrigerator. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 17th, 2025

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Verified Customer

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Carolyn

Problem is not solved. Shower is still leaking. Another service payment will need to be paid for the same service repair.

1 year ago

Reply from American Home Shield

Hello Carolyn,

Thank you for reaching out to us. We understand the plumbing claim you have with AHS for the shower is still not completed with repairs. Please reach out to AHS customer service department at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jun. 27th, 2025

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Verified Customer

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Troy

Not once has American Home Shield offered to replace an appliance as stated in your ads you just continually send someone to try to repair it

1 year ago

Reply from American Home Shield

Hello Troy,

Thank you for reaching out to us. We understand the appliance was repaired many times by AHS. Are you still having issue with the appliance? If so please reach out to AHS customer service department at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jun. 27th, 2025

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Verified Customer

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Robbie

Fast efficient service. Every contractor they sent my way are quality and caring.

1 year ago

Reply from American Home Shield

Hi Robbie, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Mar. 24th, 2025

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Verified Customer

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Jernava Wilson-Armstrong

This rating is because I was forced to pay two deductibles because the representative did not tell me about placing all my issues on one claim.

1 year ago

Reply from American Home Shield

Dear Jernava,
We appreciate your feedback and hope you continue to enjoy American Home Shield! We wou7ld be glad to speak with you if assistance is needed regarding the fees.
Sincerely,
Mariah

Mar. 5th, 2025

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Verified Customer

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Ashraf

Answering my calls on time and service on time Need to have more experience technician with newer technology equipment

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Gordon

Convenience of knowing any repair or replacement will be done in a timely matter

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Ronnie

Need closer HVAC techs to my location. These guys are good but drive 140 miles one way to work on my unit.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Judy

I dislike having to pay a service fee when I use your service, which I already pay for every month!!

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Paul

I just had a bathroom faucet replaced and the service was quick and very professional

1 year ago

Reply from American Home Shield

Hi Paul,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt and professional customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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althea perry

Great fast and very reliable. My technician are always professional and go the extra mile.

1 year ago

Reply from American Home Shield

Dear Althea,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Tachara

The ease of putting in a request and the customer service of the plumber that assisted me.

1 year ago

Reply from American Home Shield

Hi Tachara,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Ricky

The response time was swift and the quality of the work was excellent; thank you!

1 year ago

Reply from American Home Shield

Hi Ricky,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Samantha

The monthly price keeps going up and your core services do not change. The add ons that you try to help account for the price increase do not help.

1 year ago

Reply from American Home Shield

Hi Samantha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Emad

The person that fixed our faucet was professional and completed the work in a timely manner.

1 year ago

Reply from American Home Shield

Dear Emad,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Paul

Takes too long to get service to our home. When given the option to her our own contractor, it takes forever to get reimbursed, if at all.

1 year ago

Reply from American Home Shield

Hi Paul, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Doris

very easy to request assistance and AHS works to find a good professional to take cre of the issue

1 year ago

Reply from American Home Shield

Hi Doris, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Stan

excellent service . Did not experience any problems and professional customer service

1 year ago

Reply from American Home Shield

Hi Stan, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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