American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Bob Nakon Pinckney, MI

I have been a very satisfied customer of American Home Shield for years. I have contacted them with appliance issues and it is painless. Stuff wears out, and when it does you can call or go to the AHS website and request service. The repairman comes out and problem solved! Really, what more could you ask?

3 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know how promptly and effectively your service needs were taken care of. We are so happy to hear how satisfied you were with the service you received. We can't wait to provide you with exceptional service again. Thank you for choosing AHS.

Oct. 28th, 2021

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K.H.

We received a repair company and repair really fast. American Home Shield made our problem a top priority, as they have done with many of our repairs.

3 years ago Edited January 10, 2024

Reply from American Home Shield

HI K.H. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Katrina Gilbert, AZ

We have had American Home Shield for several years and worked with them for repairs several times. Overall, I have been thankful to have the protection and peace of mind. The process however can be lengthy and I wish that consumers had more choice in the service provider we would like to work with. When our a/c went out last summer we had a very difficult time coordinating repair. All of the repair companies were understandably busy, it took many phone calls with lengthy wait times, but we were able to finally obtain a waiver to choose a repair company on our own because the AHS providers were either unresponsive or too busy and unable to meet the service level agreements. The situation was stressful, but I received my reimbursement as promised.

6 years ago

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Louie Moya

Our AC unit went out. It's been 2 weeks since the diagnosis and nothing has been done yet. Today is Friday. Was told it will be done on Monday day or Tuesday. I'll be canceling after they install new unit

5 months ago

Reply from American Home Shield

Dear Louie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 19th, 2024

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Verified Customer

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Paula Hiett

Liked the promptness they handled my claim with. Everything went smoothly

11 months ago

Reply from American Home Shield

Dear Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 27th, 2023

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Verified Customer

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Leslie Denham Springs, LA

Worth the money most times in service calls. Some of the contractors or professional and courteous

1 year ago

Reply from American Home Shield

Dear Leslie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Anthony Louis McDonough, GA

I have no complaints. I like the idea that every some often the company seems to grow with more partners for repairs

1 year ago

Reply from American Home Shield

Dear Anthony, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Marta Las Vegas, NV

Easy to submit a request. I liked that they sent me a “DIY” video to try to repair without a service call.

1 year ago

Reply from American Home Shield

Marta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Michael Tripp Kansas City, MO

The quick response from Advanced Plumbing and Mechanical who replaced my water heater.

1 year ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 14th, 2023

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Verified Customer

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Tracy Sacramento, CA

Service was as expected. This plumber was great compared to my prior experiences.

1 year ago

Reply from American Home Shield

Dear Tracy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Matthew Brooks Calabasas, CA

Very easy to work with and has helped to resolve muliple issues over the last 4 years

1 year ago

Reply from American Home Shield

Dear Matthew, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Larry Chambers

Lessened sticker shock when an appliance fails unexpectedly and needs replacement

1 year ago

Reply from American Home Shield

Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Sandi Sanger, CA

The repair company that responded to my home A&R Appliance Repair was outstanding!

1 year ago

Reply from American Home Shield

Dear Sandi, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Melissa Hudson Spartanburg, SC

Great service. Mr N was very knowledgeable and courteous. My fridge is doing great.

1 year ago

Reply from American Home Shield

Dear Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Tim St Louis, MO

Clearly customer oriented, professional, courteous, and very quick to respond to my needs.

1 year ago

Reply from American Home Shield

Tim, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Kimberly Boyd Charlotte, NC

Thank you for the service! They came in and completed the job. Also, they were very professional.

1 year ago

Reply from American Home Shield

Dear Kimberly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Shelby Ellis Miami, FL

Helpful in finding qualified companies to complete repairs requested. Price is good also.

1 year ago

Reply from American Home Shield

Dear Shelby, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Richard Mahler Palm Desert, CA

The coverage is low when it came to covering AC coolant. Apart from that, service and responsiveness is good.

1 year ago

Reply from American Home Shield

Dear Richard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Anna

Very dependable company. I haven't had a issue that wasn't taken care of in a timely manner.

1 year ago

Reply from American Home Shield

Anna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Greg Howard Huntingtown, MD

I’m very happy with the service I’ve gotten through AHS and the staff has been very helpful.

1 year ago

Reply from American Home Shield

Greg, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Christina Cortez Austin, TX

If I could find another home warranty, I would leave. My last experience almost cost me an additional service fee due to the lack of training of some of the call agents. It required a supervisor to call me back.

1 year ago Edited November 3, 2023

Reply from American Home Shield

Dear Christina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 3rd, 2023

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Verified Customer

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Kisha S Raleigh, NC

AHS covers all appliances and systems as stated and promptly replaces those that can't be fixed

1 year ago

Reply from American Home Shield

Dear Kisha, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Quanita Hampton, VA

I had to constantly call for service denial in writing. I did not know the reason why the service was denied or how to rectify the problem.

1 year ago

Reply from American Home Shield

Dear Quanita, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Verified Customer

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Suzanne

Furnace check They scheduled me on a day I would not be home. I called twice and left messages to reschedule plus I emailed the same message - to reschedule. I have NOT heard from them to reschedule.

1 year ago

Reply from American Home Shield

Dear Suzanne, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 1st, 2023

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Verified Customer

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Barbara Phoenix, AZ

Very easy to use and tech was very good and even called to see if he could come early

1 year ago

Reply from American Home Shield

Barbara, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Antoinett Mitchell Cleveland, OH

I appreciate American Home Shield. I don’t stress over cost the cost of most home repairs.

1 year ago

Reply from American Home Shield

Dear Antoinett, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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BAYANI R “bani” ANFONE Mission, TX

1.It took 2 weeks to fix our Water Heater issue 2. All Valley Plumbing was not honest in scheduling & just want to charge money from us and pointed all the blame on AHS for the delay of the completion of service

1 year ago

Reply from American Home Shield

Hi Bayani, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Mike

Fast and easy process to file a claim. Pool contractor is also prompt and professional.

1 year ago

Reply from American Home Shield

Dear Mike, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Rosa Hope Mills, NC

Slow but everything good. Professional people. Thank again. Do not send this message again thanks

1 year ago

Reply from American Home Shield

Dear Rosa, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Cindy Alexander Pflugerville, TX

Quick response. Excellent service. Situation was resolved within 2 days from our request.

1 year ago

Reply from American Home Shield

Dear Cindy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Jhoel

The service was great and fast. I highly recommend American home shield for you home !

1 year ago

Reply from American Home Shield

Dear Jhoel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Beverly Visalia, CA

Still waiting for my oven to get fixed. Initial service was 8/4/23 - parts still on order. Should have paid for replacement oven by now. Everyone apologetic but no action taken.

1 year ago

Reply from American Home Shield

Dear Beverly, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

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Diamond_DCF

I have made a few claims and they have always handled them thoroughly and professionally,

1 year ago

Reply from American Home Shield

Dear Diamond, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Richard Knoxville, TN

The initial contractor (Sears) did a horrible job, but AHS customer service did a great job helping to rectify the situation.

1 year ago

Reply from American Home Shield

Dear Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Robert Mineral Ridge, OH

Filing a claim was easy and quick. The company they sent out was very quick and professional.

1 year ago

Reply from American Home Shield

Dear Robert, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Tavey Southaven, MS

They quick handle the issue I was having and sent a vendor out to fix the problem

1 year ago

Reply from American Home Shield

Dear Tavey, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Azucena O'Dell Austin, TX

They assigned my repair service to a company right away, and the company came the next day .

1 year ago

Reply from American Home Shield

Dear Azucena, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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SUE DEANS

I have very timely responses to my service requests and very satisfactory repairs completed.

1 year ago

Reply from American Home Shield

Sue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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James

For $65 a month it seems like I’m not using it enough to be worth it. Maybe something cheaper where I might not notice it as much.

1 year ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Anita Hampton Las Vegas, NV

Doesn't want to help solve problems. Only interested in collecting the fee whether the job is done or not. Doesn't listen to the customer and doesn't want to honor what the customer is paying for.

1 year ago

Reply from American Home Shield

Dear Anita, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Oct. 30th, 2023

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Verified Customer

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June Raleigh, NC

The process is fine, just long. I still don't have a washing machine. I will leave a review when I can wash a load of clothes.

1 year ago

Reply from American Home Shield

Dear June, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Yolanda Florissant, MO

Technician were very professional and called and scheduled my appointment before 24 hours.

1 year ago

Reply from American Home Shield

Dear Yolanda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Kathleen

Tommy D does a great job. Honest, through, prompt. Will answer question if needed. He is a keeper .

1 year ago

Reply from American Home Shield

Dear Kathleen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Justin Livingston, CA

Not communicating well. Not listening to me. This is not a "customer's always right" situation. I need to speak to someone who is not reading from a script. I'm not trying to get services I have not paid for.

1 year ago

Reply from American Home Shield

Dear Justin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Rebecca Delano, CA

Easy to contact. Very good about trying to meet our needs. Very responsive to our questions.

1 year ago

Reply from American Home Shield

Rebecca, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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George Stroudsburg, PA

I liked the entire experience, from the time the claim was made to the completion of the job.

1 year ago

Reply from American Home Shield

Dear George, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Victor Fort Lauderdale, FL

I liked the constant communication., the prompt service and the professionalism.

1 year ago

Reply from American Home Shield

Dear Victor, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Sandra Allan

I gave a three because we have been with AHS for a long time and have watched the service go up in price while going down in service.

1 year ago Edited November 1, 2023

Reply from American Home Shield

Dear Sandra, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Angela Gist Belleville, IL

The kindness, the timeliness of the visits. Always on time or earlier than they should be.

1 year ago

Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Danny Elizabethtown, KY

I like how quickly American Shield responds and gets someone to come look at the problem

1 year ago

Reply from American Home Shield

Danny, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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