American Home Shield: Read 34,905 User Reviews From Real Homeowners

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BROOK Bakersfield, CA

With my appliances I've always had good customer service with LA Appliance. American Home Shield is very informative to when the company will be out and the company does let you know when they will be at your house.

8 years ago

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Carl Ashe Brea, CA

We had a professional technician arrive and explain his process. He found the problem, explained the repair process, completed the process, and cleaned up the area afterwards. We are very pleased.

8 years ago

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Bill Tacoma, WA

I was not sure what to experience with a home-warranty service. Shortly after I moved into my new home, I had two immediate issues that needed to be addressed. Both issues required multiple technicians to be called out, because the first person sent by American Home Shield was unable to do the job properly. This was frustrating and time-consuming. The quality of customer service was extremely disappointing. AHS seems to go out of their way to make it difficult to work with their customer service team, as I made multiple calls (while waiting on hold for about and hour each time) trying to get these two projects properly resolved. Ultimately, I do not see myself renewing my home warranty because the money saved by having a warranty simply is not worth the hassle of dealing with such a miserable customer service experience. This company seems more interested in finding new customers than keeping it's current ones.

8 years ago

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ROSE CASILLAS Fresno, CA

EXCELLENT CUSTOMER SERVICE! CORY CAME OUT AND ADDRESSED THE ISSUE RIGHT AWAY. WAS VERY THOROUGH WITH WHAT HIS REVIEW WAS ON MY AC UNIT. IT WAS GREAT NEWS, IT DID NOT NEED MAJOR SERVICING ON IT!!! THANK YOU VERY MUCH!

8 years ago

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Sue Phoenix, AZ

We used the whole house warranty for our microwave convect oven and was quite pleased with the service. The repair man showed up on time and made the repair and our microwave is working again.

8 years ago

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Al Bell Jefferson, GA

Customer service is excellent once you finally get off hold which generally takes up to 30 minutes. AHS really need to shorten your wait times. Also, the last claim the repairman said I would be notified by email and/or phone on the status of my replacement dishwasher. I was not notified and eventually had to call AHS to get the ball rolling on the replacement.

8 years ago

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James E Gordon Jr Woodbridge, VA

We've been using American Home Shield for approximately 4 years now. During that 4 year time period we've had many household items repaired/serviced to our amazment and satisfaction.

8 years ago

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Alfredo Martinez Puyallup, WA

I appreciated the work that was done on my appliances and when 1 had to be replaced the people were easy to talk to and explained thoroughly what I had to do. I feel they did a great job from the time I called to when the work was completed.

8 years ago

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Jennifer bassett

Our AC stopped working. Middle of the summer in Las Vegas. It was fixed within 4 days. We have two units. The AHS team was great and the vendor they assigned to handle the job.

8 years ago

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Parker Portland, OR

I am so thankful that I have had Home Shield for three years! The first year I had to have my wash machine, dish washer, and refrigerator all repaired! As a first time home buyer this has really given me piece of mind! The customer service, the repairs, and the affordability have been great. I am thankful to have American Home Shield on my side!

8 years ago

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Beatriz Trevino

The first call to American Home Shield for my ac was sent to a company that couldn’t see me for 4 days when I needed it ASAP high heat indexes in TX so I called again the following day set me up with an agent that saw us within an hour very happy all the way around

8 years ago

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Courtney Grill

Our dishwasher went out, the first company we worked with was extremely rude and was unwilling to work with our schedule. We called in and spoke with an AHS representative who was unkind but offered to return our fee. She didn't make notes and we had to call in and wait on hold over 10 times for hours and hours. Several managers spoken to and promised to call us back, promised to pull the call and help us get the situation sorted out, but no one ever returned our calls. This was such a hassle and went unresolved for two months. I cringe at the thought of having to use them again. The representatives were awfully rude, and the hold times were astronomical.

8 years ago

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Audrey Hampton, VA

The repairman was extremely courteous and explained everything that he was checking and what needed to be done. He returned to install the part and again the service was incredible

8 years ago

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Jessica Yung Saint Charles, IL

Our year home warranty with American Home Systems was adequate. The service time was extremely fast and the contractors were qualified, polite, and helpful. The $75 trip charge was slightly below normal rates. We were pleased with the speed of service. When one particular problem persisted for 2 months, the technician was repeatedly sent back to try to remedy the situation without additional charge. We were disappointed that multiple plumbing repairs yielded 3 contractors, each costing $75, instead of one plumber who could have fixed all 3 issues with one trip charge. In addition, we were very disappointed to learn that AHS does not replace freon at it's market value when our A/C needed a repair requiring the draining of freon and replacing it. They also would not pay the full cost of the labor associated with the repair because the technician had to work around other mechanicals to fix the A/C which would take longer. In the end, AHS would only cover 40% of the repair. We have decided not to renew the warranty. Based upon high cost of the premium, the insufficient replacement value, and the inefficiency of contractors used, it cost more to use AHS than to have it in place.

8 years ago

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Mavris odunayo

Great customer service and it’s not cost that much

2 months ago

Reply from American Home Shield

Hi Mavris,
Thank you for the wonderful review! We’re thrilled to know you enjoy our service and found our pricing fair. We look forward to supporting you with your home repairs for many years to come.

Regards,
Victoria M.

Mar. 12th, 2026

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Verified Customer

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Betty

Serviceman prompt & explained needed repairs

5 months ago

Reply from American Home Shield

Hello Betty,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Cleansing Marvel

AHS helped me save money on repair and replacement costs that was expensive.

3 months ago

Reply from American Home Shield

Hello Cleansing,
We're pleased to hear that AHS has been able to help with your budget and home repairs. We truly appreciate your positive feedback and value having you as a member.

Sincerely,
Victoria M.

Jan. 26th, 2026

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Verified Customer

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Michael

had the service from a previous owner, it has been helpful with some things.

6 months ago

Reply from American Home Shield

Hi Michael, we’re so glad to hear that AHS has been helpful. It’s truly been a pleasure assisting you with your home maintenance and repairs, and we appreciate your trust in us.

Sincerely,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Susan

Had icemaker fixed and he did excellent job

6 months ago

Reply from American Home Shield

Susan, we’re delighted to hear you’re highly satisfied with your refrigerator repair. Thank you for sharing your positive feedback and for being such a valued AHS member. We look forward to continuing to serve you whenever you need us.

Best regards,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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David

things move quickly once contacted through their site.

6 months ago

Reply from American Home Shield

Hello David,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Deborah

Fast, friendly, accurate fridge fix. Good job!

6 months ago

Reply from American Home Shield

Hello Deborah,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Mike

Think they are the best around. Easy to work with

6 months ago

Reply from American Home Shield

Hello Mike,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Adolf

Very dependable and realiable and good contractor

6 months ago

Reply from American Home Shield

Hello Adolf,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Sushila

Very efficient, informative, on time and good in through.

6 months ago

Reply from American Home Shield

Thank you, Sushila! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to contact us at (888) 429-8247 with any future needs. Thank you for your feedback. American Home Shield

Nov. 6th, 2025

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Verified Customer

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Luz

Very good experience with American Home Shield

6 months ago Edited November 6, 2025

Reply from American Home Shield

Thank you, Luz! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Kimberly

service man was very knowledgeable and did a great job

6 months ago

Reply from American Home Shield

Thank you, Kimberly! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Anna

It was the company chosen by our realtor when we purchased our home.

6 months ago

Reply from American Home Shield

Thank you, Anna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Gary

Reliable and will always make sure the job is done

6 months ago

Reply from American Home Shield

Thank you, Gary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Adela

I will be cancelling my policy. You take our money and only want to cover parts but when it requires replacement, you won't replace the item

6 months ago

Reply from American Home Shield

Hi Adela,
Thank you for your feedback, and we apologize that the coverage did not meet your expectations. We understand how disappointing it can be to learn that a repair/replacement isn’t fully covered. We're happy to review your coverage and claim with you. For further assistance, please feel free to email us at socialmedia@ahs.com.

Sincerely,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Pamela

No work at the house, excellent communication

6 months ago

Reply from American Home Shield

Thanks for sharing your feedback!

Nov. 6th, 2025

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Verified Customer

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Inez

Tech was quick and solved my problem right away.

6 months ago

Reply from American Home Shield

It's good to hear that you had a great experience with us! Thank you so much for your wonderful review. If you have any further needs or questions, please don't hesitate to reach out.

Best regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Xiomara

When service is requested, an appointment is scheduled in a few days

6 months ago

Reply from American Home Shield

Thanks for sharing that good news on our process!

Kim

Nov. 6th, 2025

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Verified Customer

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Evelyn Miyake

Reliable company and follow though is excellent.

6 months ago

Reply from American Home Shield

Thank you so much for your wonderful review. If you have any further needs or questions, please don't hesitate to reach out.

Best regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Greg

Helps repair home items, but assigned companies don't always respond quickly.

6 months ago

Reply from American Home Shield

Thanks for sharing your feedback regarding the assigned companies as our goal is to provide quick service.

Nov. 6th, 2025

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Verified Customer

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Mary

I have used them for like 10 yrs. Very pleased

7 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Efrain

Hassle free and sends you professional technicians.

7 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Ross

Great people and service!! I would highly recommend

7 months ago

Reply from American Home Shield

Hello Ross,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. AHS strives to be the best for our members.
Best regards,
Timari H.
American home shield

Oct. 3rd, 2025

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Verified Customer

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Renee

Professional, polite, knowledgeable and resolved my issue.

8 months ago

Reply from American Home Shield

Hello Renee,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.

Best regards,

Timari H.

American home shield

Sep. 18th, 2025

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Verified Customer

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Carlene Leonard Payne

Quickness of response to set up tech for repairs.

8 months ago

Reply from American Home Shield

Hello Carlene Leonard Payne,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Donabel

They soo awesome and nice .They do there job good

8 months ago

Reply from American Home Shield

Hello Donabel,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.
Best regards,
Timari H.
American home shield

Sep. 11th, 2025

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Ilene McKechnie Sparta, NJ

We had this service when we bought our present house and it was awesome. We got the service with the house and it covered several items at the homeowner neglected. We think it’s a great selling item to go with your house or if you own a house great item to have as a back up. We got a new water heater, repairs to plumbing and stove and other appliances.

2 years ago

Reply from American Home Shield

Ilene, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Dec. 8th, 2023

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Joy Deltona, FL

Many years ago I had an AHS warranty and filed 1 claim. The tech came out, I paid my $75 fee and the tech fixed my dryer. No issues whatsoever. I will be purchasing an AHS warranty again next March when my current horrible warranty has expired.

2 years ago

Reply from American Home Shield

Joy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Joyce Blocker Lafayette, LA

We use American Home Shield and it is the best decision we've made since owning our home. We haven't had a lot of issues but for the few ones that we've had, it was a breeze getting them taken care of through AHS and their customer service is helpful and friendly.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Ilspbeth Bruce

Got my check with in 2 weeks. My air conditioner went bad and they covered it no questions asked. I love this I have passed this information on to all of my friends and family too.Fast timely claim service. when we bought our house i didnt think this would actually do what they said but when we were broken in to it covered costs that our homeowners insurance wouldnt cover. it is worth the money to have.

3 years ago Edited May 1, 2023

Reply from American Home Shield

Hi Ilspbeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Kami T Pickens, SC

I have been a customer of AHS for almost 25 years and never had an issue! My billing is streamlined monthly so I never have to remember to make a payment. All of my service requests are met with a quick response and the technicians are extremely responsive and helpful!!

3 years ago Edited April 5, 2023

Reply from American Home Shield

Hi Kami, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Richard Hohmann Estero, FL

I liked the simplicity of the online Service Request process. I liked the fact that it was approved, a service vendor selected, the vendor information was provided, and the service vendor set the date, and time-window for us in less than 24 hours. The Service Provider was polite, courteous, and professional and completed the service request in a very timely manner. They were clean and left the house in a clean and orderly state. The smoothest transaction ever. Great Job American Home Shield1

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Abby Smith Dothan, AL

I had a good customer service experience when I was getting a quote. They explained everything well where I could understand. Everything has been affordable and fast also. I now have services with them and don’t plan to switch

3 years ago

Reply from American Home Shield

Hi Abby,
I would like to thank you for your feedback to American Home Shield. We hope you continue to enjoy AHS and the coverage that we provide to ease the stress of home repairs.

Oct. 21st, 2022

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Larry Lock FL

I have had several claims with AHS in the three years I have been with them and each time they have been very easy to file the claim online, the response was quick, the service technician was on time and thorough, and my issue appropriately solved. The co-pay is fair and I have had no complaints with AHS.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 21st, 2022

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Matthew Laney Oceanside, CA

I had an American Home Shield residential warranty on a previous residence. The premium was a fair price and the comprehensive protection provided peace of mind. American Home Shield always provided quick and courteous response to any concerns I had. I recommend them wholeheartedly.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Michelle Crane Queen Creek, AZ

I really like the way the website is organized and it was able to answer all of my questions especially what is covered in a home warranty and why it’s worth the money based on the normal cost of replacing a broken appliance. I also like the add on features to the plans to include electronics and pools. Everything is very customizable

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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