American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Ora

They are a great help when it comes to unexpected repairs to the large household items!

1 year ago

Reply from American Home Shield

Hi Ora, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 1st, 2024

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Verified Customer

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Katherine

I'm so happy I chose to have a Home Warranty. Love this company. They respond quickly & thoroughly.

1 year ago

Reply from American Home Shield

Katherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Melvin

I paid you'll 139.00 to get my ice maker checked and the repair said there was nothing he could do. Money wasted.

1 year ago

Reply from American Home Shield

Melvin, We appreciate the feedback! If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 23rd, 2024

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Verified Customer

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Armand Scapicchio

I have not received my cash in lieu of payment so i can't give an appropriate rating Will review again after payment received

1 year ago

Reply from American Home Shield

Hi Armand, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Jerome

The customer service is terrible. Service is fine when you have no issues outside the norm. Bit of there is any deviation from the normal, you get unhelpful and confused service agents.

1 year ago

Reply from American Home Shield

Hi Jerome, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Shawenti

customer service is horrible, there is no managment team you can talk with, the contractors that are hired are unprofessional.. there is no urgentsy, customer service has no customer service skills

1 year ago

Reply from American Home Shield

Hi Shawenti, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Veronica

Great so far. I am so glad I got AHS. It a relief to know you are there. Thank you!

1 year ago

Reply from American Home Shield

Hi Veronica, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Patricia

Did not take long at all for the contractor to call. He was very knowledgeable and kind!

1 year ago

Reply from American Home Shield

Hi Patricia, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Oscar

I went through a nightmare situation this summer with my AC. It took all summer to repair it. I hated my experience with customer experience.

1 year ago

Reply from American Home Shield

Hi Oscar, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Lisa

Prompt response to issue. Continually followed up to ensure the issue was fixed timely.

1 year ago

Reply from American Home Shield

Hi Lisa,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Gabriel

I have been waiting for replacement of my A/C unit for over two months. They keep telling me they are trying to find a comparable unit. I had to put down $1400 down and am still waiting

1 year ago

Reply from American Home Shield

Hi Gabriel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

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Verified Customer

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Sheila

For dryer, Sears provided great service and timeliness. For plumbing, Mayes provided great customer services

1 year ago

Reply from American Home Shield

Hi Sheila, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Jaime

I don’t like the fact if you have an issue with a company that’s assigned to your case that American home shield will not listen and reassign your case to another company.

1 year ago

Reply from American Home Shield

Hi Jaime, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Judith

Companies are slow to contact customer. Text instead of calling. I don't check text that often so miss their communication. They set appointment without calling customer.

1 year ago

Reply from American Home Shield

Hi Judith, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Richard

Once you have a service call and a company has been assigned the service time is quick.

1 year ago

Reply from American Home Shield

Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Verified Customer

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Holly

AHS doesn't try to get out of paying for repairs or replacement like another company I tried.

1 year ago

Reply from American Home Shield

Dear Holly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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George and Wanda

We have been waiting for over 80 days to either have my central air conditioning fixed or replaced. American Home Shield has given us the run around and nothing has been done.

1 year ago

Reply from American Home Shield

Hi George & Wanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Haley

No local contractors. Can't seem to get customer service to understand when there's a serious leak or concern that requires urgency. No follow through when I'm told I'll receive a call back numerous times.

1 year ago

Reply from American Home Shield

Hi Haley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Manuel

They always solve your problems no matter how small it is and also they’re always friendly.

1 year ago

Reply from American Home Shield

Hi Manuel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Shirley

Took too long for my unit to be fixed only to find out it will need to replaced and there will be a large out of pocket to replace.

1 year ago

Reply from American Home Shield

Hi Shirley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Lynn

I placed a repair service for my ceiling fan and it couldn’t be repaired. I have now waited over a month for my payout. I plan on cancelling my account.

1 year ago

Reply from American Home Shield

Hi Lynn,

I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 22nd, 2024

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Verified Customer

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Julie Jewell

American Appliance Repair has been great for all our service needs. I highly recommend them.

1 year ago

Reply from American Home Shield

Hi Julie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Wallace

Apparently, my monthly rate increased from $78.00 to $92.00 without me being notified that an increase was coming.

1 year ago

Reply from American Home Shield

Hi Wallace, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Scott

They took over two months to fix my AC unit because my contract was about to expire and they were trying to get out of fixing it. The repair company told me they do that all the time!

1 year ago

Reply from American Home Shield

Hi Scott, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Charles

No one has called me back and handled my issue. I have spent hours on the phone with them and my AC issue still hasn’t been addressed since they cannot communicate with their parts department.

1 year ago

Reply from American Home Shield

Hi Charles, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Bernard

Too expensive for poor service providers and slow support. The selected service pro are terrible. I have spent way more in premium and call fees than I would have by contacting my local pro's.

1 year ago

Reply from American Home Shield

Dear Bernard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Demetrick

Everytime I needed to use my AHS, they always provide me with service extremely fast

1 year ago

Reply from American Home Shield

Hi Demetrick, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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VG Steele

I appreciated the time and attention given by BestCare to resolve my air conditioning issue.

1 year ago

Reply from American Home Shield

Hi VG, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Walter

Everything was great except for how much time it took to get our refrigerator back in service (3wks).

1 year ago

Reply from American Home Shield

Dear Walter, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Raymond

I like the wide range of services included, but have had subpar experiences when service was needed.

1 year ago

Reply from American Home Shield

Hi Raymond, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Cyrilla Kennedy

My premium was $96.00 monthly and $100.00 service fee. Everything that was major cost, somehow AHS found that it was not in their contract. Did better getting my own handy man to do a better job at a better price

1 year ago

Reply from American Home Shield

Dear Cyrilla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Sharon

Love my new havc Works great. Don’t know what I would have done with out insurance

1 year ago

Reply from American Home Shield

Hi Sharon, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Gustavo

On July 2 my refrigerator broke down, all the food went to the garbage, is July 30 and still nothing is fix, I have spend more money going to restaurants.

1 year ago

Reply from American Home Shield

Dear Gustavo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Ashley Parkinson

It's on the verge of being too expensive. Not only do you have a monthly fee, you have to pay for the contractor visit.

1 year ago

Reply from American Home Shield

Hi Ashley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Leslie Denham Springs, LA

Worth the money most times in service calls. Some of the contractors or professional and courteous

2 years ago

Reply from American Home Shield

Dear Leslie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Anthony Louis McDonough, GA

I have no complaints. I like the idea that every some often the company seems to grow with more partners for repairs

2 years ago

Reply from American Home Shield

Dear Anthony, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Marta Las Vegas, NV

Easy to submit a request. I liked that they sent me a “DIY” video to try to repair without a service call.

2 years ago

Reply from American Home Shield

Marta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Michael Tripp Kansas City, MO

The quick response from Advanced Plumbing and Mechanical who replaced my water heater.

2 years ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 14th, 2023

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Verified Customer

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Tracy Sacramento, CA

Service was as expected. This plumber was great compared to my prior experiences.

2 years ago

Reply from American Home Shield

Dear Tracy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Matthew Brooks Calabasas, CA

Very easy to work with and has helped to resolve muliple issues over the last 4 years

2 years ago

Reply from American Home Shield

Dear Matthew, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Larry Chambers

Lessened sticker shock when an appliance fails unexpectedly and needs replacement

2 years ago

Reply from American Home Shield

Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Sandi Sanger, CA

The repair company that responded to my home A&R Appliance Repair was outstanding!

2 years ago

Reply from American Home Shield

Dear Sandi, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Melissa Hudson Spartanburg, SC

Great service. Mr N was very knowledgeable and courteous. My fridge is doing great.

2 years ago

Reply from American Home Shield

Dear Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Tim St Louis, MO

Clearly customer oriented, professional, courteous, and very quick to respond to my needs.

2 years ago

Reply from American Home Shield

Tim, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Kimberly Boyd Charlotte, NC

Thank you for the service! They came in and completed the job. Also, they were very professional.

2 years ago

Reply from American Home Shield

Dear Kimberly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Shelby Ellis Miami, FL

Helpful in finding qualified companies to complete repairs requested. Price is good also.

2 years ago

Reply from American Home Shield

Dear Shelby, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Richard Mahler Palm Desert, CA

The coverage is low when it came to covering AC coolant. Apart from that, service and responsiveness is good.

2 years ago

Reply from American Home Shield

Dear Richard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Anna

Very dependable company. I haven't had a issue that wasn't taken care of in a timely manner.

2 years ago

Reply from American Home Shield

Anna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Greg Howard Huntingtown, MD

I’m very happy with the service I’ve gotten through AHS and the staff has been very helpful.

2 years ago

Reply from American Home Shield

Greg, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Christina Cortez Austin, TX

If I could find another home warranty, I would leave. My last experience almost cost me an additional service fee due to the lack of training of some of the call agents. It required a supervisor to call me back.

2 years ago Edited November 3, 2023

Reply from American Home Shield

Dear Christina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 3rd, 2023

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