American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Manuel

They always solve your problems no matter how small it is and also they’re always friendly.

1 year ago

Reply from American Home Shield

Hi Manuel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Shirley

Took too long for my unit to be fixed only to find out it will need to replaced and there will be a large out of pocket to replace.

1 year ago

Reply from American Home Shield

Hi Shirley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Lynn

I placed a repair service for my ceiling fan and it couldn’t be repaired. I have now waited over a month for my payout. I plan on cancelling my account.

1 year ago

Reply from American Home Shield

Hi Lynn,

I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 22nd, 2024

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Verified Customer

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Julie Jewell

American Appliance Repair has been great for all our service needs. I highly recommend them.

1 year ago

Reply from American Home Shield

Hi Julie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Wallace

Apparently, my monthly rate increased from $78.00 to $92.00 without me being notified that an increase was coming.

1 year ago

Reply from American Home Shield

Hi Wallace, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Scott

They took over two months to fix my AC unit because my contract was about to expire and they were trying to get out of fixing it. The repair company told me they do that all the time!

1 year ago

Reply from American Home Shield

Hi Scott, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Charles

No one has called me back and handled my issue. I have spent hours on the phone with them and my AC issue still hasn’t been addressed since they cannot communicate with their parts department.

1 year ago

Reply from American Home Shield

Hi Charles, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Bernard

Too expensive for poor service providers and slow support. The selected service pro are terrible. I have spent way more in premium and call fees than I would have by contacting my local pro's.

1 year ago

Reply from American Home Shield

Dear Bernard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Demetrick

Everytime I needed to use my AHS, they always provide me with service extremely fast

1 year ago

Reply from American Home Shield

Hi Demetrick, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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VG Steele

I appreciated the time and attention given by BestCare to resolve my air conditioning issue.

1 year ago

Reply from American Home Shield

Hi VG, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Walter

Everything was great except for how much time it took to get our refrigerator back in service (3wks).

1 year ago

Reply from American Home Shield

Dear Walter, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Raymond

I like the wide range of services included, but have had subpar experiences when service was needed.

1 year ago

Reply from American Home Shield

Hi Raymond, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Cyrilla Kennedy

My premium was $96.00 monthly and $100.00 service fee. Everything that was major cost, somehow AHS found that it was not in their contract. Did better getting my own handy man to do a better job at a better price

1 year ago

Reply from American Home Shield

Dear Cyrilla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Sharon

Love my new havc Works great. Don’t know what I would have done with out insurance

1 year ago

Reply from American Home Shield

Hi Sharon, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Gustavo

On July 2 my refrigerator broke down, all the food went to the garbage, is July 30 and still nothing is fix, I have spend more money going to restaurants.

1 year ago

Reply from American Home Shield

Dear Gustavo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Ashley Parkinson

It's on the verge of being too expensive. Not only do you have a monthly fee, you have to pay for the contractor visit.

1 year ago

Reply from American Home Shield

Hi Ashley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Leslie Denham Springs, LA

Worth the money most times in service calls. Some of the contractors or professional and courteous

2 years ago

Reply from American Home Shield

Dear Leslie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Anthony Louis McDonough, GA

I have no complaints. I like the idea that every some often the company seems to grow with more partners for repairs

2 years ago

Reply from American Home Shield

Dear Anthony, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Marta Las Vegas, NV

Easy to submit a request. I liked that they sent me a “DIY” video to try to repair without a service call.

2 years ago

Reply from American Home Shield

Marta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Michael Tripp Kansas City, MO

The quick response from Advanced Plumbing and Mechanical who replaced my water heater.

2 years ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 14th, 2023

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Verified Customer

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Tracy Sacramento, CA

Service was as expected. This plumber was great compared to my prior experiences.

2 years ago

Reply from American Home Shield

Dear Tracy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Matthew Brooks Calabasas, CA

Very easy to work with and has helped to resolve muliple issues over the last 4 years

2 years ago

Reply from American Home Shield

Dear Matthew, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Larry Chambers

Lessened sticker shock when an appliance fails unexpectedly and needs replacement

2 years ago

Reply from American Home Shield

Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Sandi Sanger, CA

The repair company that responded to my home A&R Appliance Repair was outstanding!

2 years ago

Reply from American Home Shield

Dear Sandi, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Melissa Hudson Spartanburg, SC

Great service. Mr N was very knowledgeable and courteous. My fridge is doing great.

2 years ago

Reply from American Home Shield

Dear Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Tim St Louis, MO

Clearly customer oriented, professional, courteous, and very quick to respond to my needs.

2 years ago

Reply from American Home Shield

Tim, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Kimberly Boyd Charlotte, NC

Thank you for the service! They came in and completed the job. Also, they were very professional.

2 years ago

Reply from American Home Shield

Dear Kimberly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Shelby Ellis Miami, FL

Helpful in finding qualified companies to complete repairs requested. Price is good also.

2 years ago

Reply from American Home Shield

Dear Shelby, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Richard Mahler Palm Desert, CA

The coverage is low when it came to covering AC coolant. Apart from that, service and responsiveness is good.

2 years ago

Reply from American Home Shield

Dear Richard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Anna

Very dependable company. I haven't had a issue that wasn't taken care of in a timely manner.

2 years ago

Reply from American Home Shield

Anna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Greg Howard Huntingtown, MD

I’m very happy with the service I’ve gotten through AHS and the staff has been very helpful.

2 years ago

Reply from American Home Shield

Greg, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Christina Cortez Austin, TX

If I could find another home warranty, I would leave. My last experience almost cost me an additional service fee due to the lack of training of some of the call agents. It required a supervisor to call me back.

2 years ago Edited November 3, 2023

Reply from American Home Shield

Dear Christina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 3rd, 2023

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Verified Customer

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Kisha S Raleigh, NC

AHS covers all appliances and systems as stated and promptly replaces those that can't be fixed

2 years ago

Reply from American Home Shield

Dear Kisha, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Quanita Hampton, VA

I had to constantly call for service denial in writing. I did not know the reason why the service was denied or how to rectify the problem.

2 years ago

Reply from American Home Shield

Dear Quanita, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Verified Customer

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Suzanne

Furnace check They scheduled me on a day I would not be home. I called twice and left messages to reschedule plus I emailed the same message - to reschedule. I have NOT heard from them to reschedule.

2 years ago

Reply from American Home Shield

Dear Suzanne, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 1st, 2023

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Verified Customer

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Barbara Phoenix, AZ

Very easy to use and tech was very good and even called to see if he could come early

2 years ago

Reply from American Home Shield

Barbara, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Antoinett Mitchell Cleveland, OH

I appreciate American Home Shield. I don’t stress over cost the cost of most home repairs.

2 years ago

Reply from American Home Shield

Dear Antoinett, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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BAYANI R “bani” ANFONE Mission, TX

1.It took 2 weeks to fix our Water Heater issue 2. All Valley Plumbing was not honest in scheduling & just want to charge money from us and pointed all the blame on AHS for the delay of the completion of service

2 years ago

Reply from American Home Shield

Hi Bayani, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Mike

Fast and easy process to file a claim. Pool contractor is also prompt and professional.

2 years ago

Reply from American Home Shield

Dear Mike, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Rosa Hope Mills, NC

Slow but everything good. Professional people. Thank again. Do not send this message again thanks

2 years ago

Reply from American Home Shield

Dear Rosa, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Cindy Alexander Pflugerville, TX

Quick response. Excellent service. Situation was resolved within 2 days from our request.

2 years ago

Reply from American Home Shield

Dear Cindy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Jhoel

The service was great and fast. I highly recommend American home shield for you home !

2 years ago

Reply from American Home Shield

Dear Jhoel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Beverly Visalia, CA

Still waiting for my oven to get fixed. Initial service was 8/4/23 - parts still on order. Should have paid for replacement oven by now. Everyone apologetic but no action taken.

2 years ago

Reply from American Home Shield

Dear Beverly, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

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Diamond_DCF

I have made a few claims and they have always handled them thoroughly and professionally,

2 years ago

Reply from American Home Shield

Dear Diamond, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Richard Knoxville, TN

The initial contractor (Sears) did a horrible job, but AHS customer service did a great job helping to rectify the situation.

2 years ago

Reply from American Home Shield

Dear Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Robert Mineral Ridge, OH

Filing a claim was easy and quick. The company they sent out was very quick and professional.

2 years ago

Reply from American Home Shield

Dear Robert, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Tavey Southaven, MS

They quick handle the issue I was having and sent a vendor out to fix the problem

2 years ago

Reply from American Home Shield

Dear Tavey, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Azucena O'Dell Austin, TX

They assigned my repair service to a company right away, and the company came the next day .

2 years ago

Reply from American Home Shield

Dear Azucena, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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SUE DEANS

I have very timely responses to my service requests and very satisfactory repairs completed.

2 years ago

Reply from American Home Shield

Sue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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James

For $65 a month it seems like I’m not using it enough to be worth it. Maybe something cheaper where I might not notice it as much.

2 years ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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