American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Richard Chowchilla, CA

On time, did what I expected, cleaned up and said it was done demonstrated it then left.

1 year ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Kenneth Elder Las Vegas, NV

Banging inside our bedroom wall is caused by a loose copper line carrying coolant from the compressor to the condensor unit in the attic. You determined this is not covered by my warranty

1 year ago

Reply from American Home Shield

Hi Kenneth, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Elizabeth Johnston Dallas, TX

A lot of the companies they use are terrible and have shady business practices. I don't like how difficult it is to talk to someone if there is an issue.

1 year ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Linda Rafaloski Pittsburgh, PA

Service was scheduled quickly. Initial visit by plumber but issue not resolved. Still waiting for return visit to be scheduled 12 days later.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Kimberly C Beall Charlotte, NC

very effortless and very positive experience from the repairs to the replacement

1 year ago

Reply from American Home Shield

Hi Kimberly, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Jim Bienemann Denver, CO

They were very professional and courteous. And they took care of the problem in a timely matter.

1 year ago

Reply from American Home Shield

Hi Jim, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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Tina Schmidt Lincoln, NE

Response from Home Shield and their associated companies has been quick and painless

1 year ago

Reply from American Home Shield

Hi Tina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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SUSAN RANEE BISHOP-BURNT Buford, GA

The customer service is excellent. The repair companies are professional and knowledgeable.

1 year ago

Reply from American Home Shield

Hi Susan, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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Bill Reif Canby, OR

Great service. Fast response. Polite. Well informed. Review findings thoroughly.

1 year ago

Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Charles O'Connell Stevenson Ranch, CA

Although a minor heating problem, AHS was able to have excellent help over very shortly.

1 year ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Stephanie N Barfield Valrico, FL

Whenever I have an issue they are prompt to respond and assist with any questions I have.

1 year ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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William Loeffler Birmingham, AL

Good customer service, always on time and they always get the every problem fixed

1 year ago

Reply from American Home Shield

Hi William, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Verified Customer

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Brian Woodbridge, VA

All was very good. I was very pleased with the electrician, his skill, and demeanor.

1 year ago

Reply from American Home Shield

Hi Brian, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Verified Customer

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Kathleen Cole Port Saint Lucie, FL

when my oven stopped working AHS technician was able to solve problem and order part for repair.

1 year ago

Reply from American Home Shield

Hi Kathleen, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Carol Martone Cape Canaveral, FL

They do not use local company's . they repair many times before replacing, I am a realtor and I do recommend them to clients

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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anonymous Fairfax, VA

Some of the appliance repair people seem uninterested and less then able to repairs. Some of them were not culturally sensitive

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Paul Fischer Daphne, AL

Technicians came to my house to tune my HVAC, problems discovered/parts ordered and I had to pay another $100 to fix the issues.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Kevin Randolph Atlanta, GA

Responsive. Good service They replaced my washer quickly. It's taking too long to repair my dryer

1 year ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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MARY TENISON Dallas, TX

Contractors are a joke. They consistently find a reason that you must pay for the repair. Nothing is ever covered. They are a waste of your money and time.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Verified Customer

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Z doc Hollywood, FL

I had some issues with the Plumber, they did not arrive on the day they were going to arrive and arrived late on the following day. They were not able to fix my problem

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Verified Customer

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Dianne J. Nezgoda Palm Springs, CA

I am provided with time frames in which I will received responses, and then don't receive them in the the trime frames given.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Lori rowe Easley, SC

Called with electric issue and they had dispatched an electrician within 48 hours. Quality work

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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George Eccleston Anthem, AZ

Prompt service and no hassles, we always have a good experience with American Home Shield

2 years ago

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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William R Perry West Mifflin, PA

AHS worked with me thru the whole month while waiting for the job to be completed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Betty Murdock Killeen, TX

we had a plumbing issue and called for help. Within 15 minutes they had a plumber lined up.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Laura Fisher Millbrook, AL

If I need anything, they find a way to help me. They have been wonderful and easy to work with.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Sandra Berry Prescott, AZ

professional and informed me of how to care for my frontloader on a regular basis.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Michael Cotton Tallahassee, FL

The contractor scheduled me quickly. The contractor was very professional and courteous.

2 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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Fernando Ortega Raleigh, NC

Great service! The technician was very knowledgeable and quick to fix the issue.

2 years ago

Reply from American Home Shield

Hi Fernando, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Mohit Pannalal Bentonville, AR

It was easy and simple process. The good thing for me was that issue was addressed on same day

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Peter Mwangi Roseville, CA

AHS listened to my request, executed without delay and kept me updated to end of the project.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Penny Montalvan James San Marcos, TX

They are incredibly fast, responsive, and their online portal is intuitive and very user friendly!

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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James & Carla Maurer Hudson, OH

I've only called twice, but both times they responded quickly, and the service was completed well

2 years ago

Reply from American Home Shield

Hi James & Carla, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Lisa M Datta Saint Paul, MN

They were able to get a service person out asap. No charge when I had to call them back either.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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James McGregor Sun City, AZ

Everything was done as promised. Workmen were great and talked to us at each stage of the process.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Lisa Rigo Chino Hills, CA

had a bad experience with service techs - also have a microwave that has a capability of being a built-in (which it is) but you denied the claim

2 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to discuss the denial.

Nov. 15th, 2022

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Verified Customer

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Cynthia Strachota Lead Hill, AR

I have had good luck with American home shield. Only one time that my problem did not get fixed right.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Jim Peck Sequim, WA

Can't often have my appliance replaced with the same, brand, size, model and often there is no company in my area interested in working with AHS.

2 years ago

Reply from American Home Shield

Hi Jim, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Verified Customer

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Donna Greene

Needed to have my house Furness checked before winter, but you were not angle to find anyone to help me. That's a big deal.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 15th, 2022

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Verified Customer

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Michael Pioneer, CA

First experience was bit frustrating because we could not get hold of tech. Next experience was great.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Amy Reed Memphis, TN

I had a hard time with AHS a few years ago. Thry decided to fix my air conditioner instead of replacing. I had no air for 3 weeks in JULY!

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Jeanne M Thatcher Las Vegas, NV

They did the work in a timely fashion and they were neat. They did a wonderful job!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Raymond Wesley Ferkin Anchorage, AK

I've been with them for two years now -- an anytime I had a problem they took care of it.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Irma McKinney North Las Vegas, NV

When I need help their right on time to get me the help I need in a timely manner

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Marcus Ridgeway Oklahoma City, OK

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Kimberly Sargent Fayette, AL

They are a great company that does exactly what they say they will do and they do it really fast.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Cathy Leesburg, FL

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Kimberly A Fresno, CA

When I call about an appliance that needs service they bok an appointment very quickly

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Christopher Mayville Manassas, VA

My issue was taken care of promptly and the company communicated by consistently with me.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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David Young North Sioux City, SD

AHS is always prompt and courteous in helping to resolve appliance repair issues.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

American Home Shield Reviews