American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Renee Las Vegas, NV

For the Gold membership, I sure don’t get much coverage on common things. Am rethinking sticking it out with the coverage.

2 years ago

Reply from American Home Shield

Renee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Kerri Conroe, TX

Great company that really cares about their customers. The app is super easy to use.

2 years ago

Reply from American Home Shield

Dear Kerri, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Jodi Stevens

Very responsive to my needs and concerns. Helped me with my hot water heater in a timely manner.

2 years ago

Reply from American Home Shield

Dear Jodi, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Glennie-B Stockbridge, GA

American Home Shield significantly increased their monthly fees this year, and I'm planning to switch to Choice Home Warranty since their rates are much lower.

2 years ago

Reply from American Home Shield

Dear Glennie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

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Heath Mesa, AZ

Service was good. A little slow getting out to figure out the problem but it’s getting done

2 years ago

Reply from American Home Shield

Dear Heath, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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Jose Austin, TX

I love the piece of mind of having a warranty that covers most that my insurance dosnt.

2 years ago

Reply from American Home Shield

Jose, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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William Cardington, OH

The gentleman who came to troubleshoot was very knowledgeable, polite and friendly

2 years ago

Reply from American Home Shield

William, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Cari Garrigus Florence, OR

Quick and easy process. Everything went smoothly and they did what they said they were going to do.

2 years ago Edited July 6, 2023

Reply from American Home Shield

Dear Carl, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Dennis Ryker San Antonio, TX

Ease of reporting a problem. Scheduling appointments with reputable repair facilities.

2 years ago

Reply from American Home Shield

Dennis, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Thomas

AHS dispatched a contractor that not only failed to repair our AC unit - they caused a leak that did major damage to our home. No one at AHS responded and contractor would not return. our calls.

2 years ago

Reply from American Home Shield

Dear Thomas, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Elizabeth Dayton, OH

The service was quick and efficient. The service man was knowledgeable and got the job done.

2 years ago

Reply from American Home Shield

Dear Elizabeth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Marie Brunner

Great service, glad I chose AHS, it has given my a piece of mind of having my home protected

2 years ago Edited July 5, 2023

Reply from American Home Shield

Marie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Percy Simmons Beaumont, TX

Lately, they have been sending some good contractors out. Don't pay enough on freon .

2 years ago

Reply from American Home Shield

Dear Percy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jay Shippy Rowlett, TX

The difficulty to actually talk to a person. Too automated! Had to pay for a hot water heater that should have been replaced.

2 years ago

Reply from American Home Shield

Jay, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Jared Dayton, OH

The expedience in getting a provider to help with my problem and how quick it was accomplished.

2 years ago

Reply from American Home Shield

Jared, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Derek Springfield, MO

Would be rated much higher but the monthly price goes up a lot with every renewal period. It has been raising faster than inflation

2 years ago

Reply from American Home Shield

Derek, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Michael Knoxville, TN

Well yall saved me quite a bit add a couple pounds of freon,was alot cheeper than another unit.. thanks again

2 years ago

Reply from American Home Shield

Michael, appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Collette Philadelphia, PA

Service was provided in a timely manner. I was kept in the loop. Technician was quick & efficient.

2 years ago

Reply from American Home Shield

Collette, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Mark Andresen Atlanta, GA

He came, he fixed it and then he left. All with a smile. NIce guy. Made it all uncomplicated.

2 years ago

Reply from American Home Shield

Mark, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Selena Sheldon 'Ewa Beach, HI

Request of service is remarkable. Almost immediate call from Repair Contractor.

2 years ago

Reply from American Home Shield

Dear Selena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Marcos Leon Ponte Vedra, FL

The turnaround response was very quick and had a service with quality of work and professionalism.

2 years ago

Reply from American Home Shield

Marcos, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Shango Thomas Detroit, MI

Everything went very well contractor was dispatch came out two days later and fixed my unit

2 years ago

Reply from American Home Shield

Dear Shango, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Joe Round Rock, TX

The plumbing guys were great they did everything they were supposed to and excellent service!!

2 years ago

Reply from American Home Shield

Joe, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Portia Martin Tuscaloosa, AL

Excellent service technician. Quick service. Great resolution. I would recommend them to anyone.

2 years ago

Reply from American Home Shield

Portia, Dear Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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LaCreasia Turner Oakboro, NC

Very reasonable, great companies that are contracted with them, Quality work, scheduling timely

2 years ago

Reply from American Home Shield

LaCreasia, Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mark Austin, TX

Jose was very patient with our questions. He was on time. He gave us a summary of his findings.

2 years ago

Reply from American Home Shield

Dear Mark, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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bb Gabby Fort Lauderdale, FL

I was on hold forever, then disconnected, had to start over. Again on hold 40 minutes. No resolution. Your company will not fix it and you will not assign another contractor. Very unhappy

2 years ago

Reply from American Home Shield

Gabby, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 13th, 2023

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Verified Customer

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Benjamin

I am not sure why American home shield is not replacing my water heater since May 17th of 2023! I have been tossed around like a soccer ball! Very disappointed and unhappy customer right now!

2 years ago

Reply from American Home Shield

Benjamin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Teri Pell City, AL

I like the fact that I save money. I do not like the amount of the service fee.

2 years ago

Reply from American Home Shield

Teri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Anthony Johnson Lawton, OK

TOO LONG OF A WAIT FOR SERVICE; TOO MUCH FOR SERVICE CALL, TOO MUCH PAID PER MONTH FOR MINIMUM COVERAGES ON AVERAGE HOME REPAIR NEEDS.

2 years ago

Reply from American Home Shield

Anthony, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Karla Duren Saint Peter, MN

Prompt problem solving-no haggling or issues just solutions -very happy with this service!

2 years ago

Reply from American Home Shield

Karla, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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R P Phoenixville, PA

I appreciate the coverage but paying for each claim ( $100 per call) is ridiculous and exorbitant

2 years ago

Reply from American Home Shield

Dear R P, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Cathy Smith Independence, MO

The guy that came to fix my dishwasher still not fixed ! But you no one eles ! But you guys send a better repair man for my washer

2 years ago

Reply from American Home Shield

Cathy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Necole Charleston, SC

I like the efficient service rendered. The competent customer service representatives.

2 years ago

Reply from American Home Shield

Necole, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Michele Portland, OR

The last service request repair was not completed. No one has contacted me to replace the drywall that is included in my coverage. It took ahs over 2 weeks to repair the pipe leak in the wall.

2 years ago

Reply from American Home Shield

Michele, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 7th, 2023

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Verified Customer

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Ed San Antonio, TX

AHS was easy to contact. The AC company you assigned was extremely difficult to contact.

2 years ago

Reply from American Home Shield

Ed, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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B&R Construction

I like that the whole process was simple and they was on time and fixed the issue quickly

2 years ago

Reply from American Home Shield

B&R Construction, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Charles Baldwin Park, CA

Efficient arranging a plumber and saving me considerable money. What is not to like.

2 years ago

Reply from American Home Shield

Hi Charles, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

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Verified Customer

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Timothy Lincourt Springfield, OH

The service companies used by AHS always seem to be booked. I've had to wait 4 to 6 days for an appointment.

2 years ago Edited June 8, 2023

Reply from American Home Shield

Dear Timothy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Leontyne Fontenot Richmond, TX

The caliber of the contractors sourced is poor. On all of my claims, I've either had rework or had to request a second opinion contractor.

2 years ago

Reply from American Home Shield

Leontyne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Rick Morales Glendale, AZ

Great experience with the ease of setting up appointment and company did a great job.

2 years ago

Reply from American Home Shield

Dear Rick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Nina New Albany, IN

AMERICAN HOME SHIELD IS GREAT. VERY EFFICIENT AND SIMPLE. VERY IMPRESSED WITH THIS COMPANY

2 years ago

Reply from American Home Shield

Nina, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Gladys

I was please with service. I did not have to look around for service. Thank you!!

2 years ago

Reply from American Home Shield

Dear Gladys, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Paige Virginia Beach, VA

I love my HSA! I have comfortable knowing I have a polity that will protect my family home!

2 years ago

Reply from American Home Shield

Paige, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Roy Black Pompano Beach, FL

Last repair took 3 moons to complete! Finally got a new vendor “Direct Appliance” to finish the job!

2 years ago

Reply from American Home Shield

Roy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Robert Swanton, VT

The Tech that came had all the correct parts for our Dryer, the work took him less than 30 minutes

2 years ago

Reply from American Home Shield

Hi Robert, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 31st, 2023

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Verified Customer

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Julianna Seattle, WA

Every time I call I pay upfront the service call and then they send a plumber and the plumber always says oh that’s not covered. We always pay out of pocket for plumbers the plan is just taking money from is.

2 years ago

Reply from American Home Shield

Julianna, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Vernell Clinton Township, MI

very professional, friendly, he came in saw the problem and repaired it in a short amount of time.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Cherise TX

It is a good company to cover your home appliances. They took care of my oven problem promptly.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Loretta

With my contract stating hose bibs are covered we were denied by AHS.. I advise anyone who thinks their request will be covered they better read every single word of every single page! We will not be renewing our contract

2 years ago

Reply from American Home Shield

Loretta, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

May. 31st, 2023

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