American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Patty Louisville, KY

Worst company ever. Only good thing the technicians were nice even though they didn’t fix my air conditioner even after coming twice. Will never recommend this company to anyone.

2 years ago

Reply from American Home Shield

Dear Patty, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Mario Crockett, TX

Excellent service , I have had it for several years and it’s the best home warranty I ever had .

2 years ago

Reply from American Home Shield

Mario, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ryan Philadelphia, PA

Always very helpful with my issues. The copay is minimal and have never had an issue with them.

2 years ago

Reply from American Home Shield

Ryan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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James Stockton, CA

Customer Service Representatives do not have a clear command of the english language and can be very difficult to understand on the phone

2 years ago

Reply from American Home Shield

James, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Christal Houston, TX

I have had a very good experience with AHS up until the replacement of my microwave. I was extremely disappointed in my interaction with customer service.

2 years ago

Reply from American Home Shield

Christal, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

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Verified Customer

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Tee Baby

It’s not worth paying $900/yr only to be told you must pay $1600 to get your AC fix and they was for my one and only claim over. A5 year period! Just save the $900/yr. TOTALLY NOT WORTH IT AT ALL! I pan to cancel ASAP!

2 years ago

Reply from American Home Shield

Hi Tee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Kinya

Fast and efficient service also when I call agents are always professional and attentive

2 years ago

Reply from American Home Shield

Dear Kinya, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Sue Fort Mill, SC

Quick and Professional Service. The service providers have been EXCELLENT!! Thank you!

2 years ago

Reply from American Home Shield

Sue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Penny Cincinnati, OH

I want to know if I can get a refund on my service fee since I canceled the service before they came out to my home.

2 years ago

Reply from American Home Shield

Dear Penny, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Glenn P.

For the price of a plan with AHS, the savings in repair costs cannot be matched.

2 years ago

Reply from American Home Shield

Dear Glenn, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Paula Sulphur Springs, TX

Very nice people that have come to work on my appliances and who I have talked to on phone.

2 years ago

Reply from American Home Shield

Paula, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Willie mae Sanders Fuquay-Varina, NC

They were all helpful setting up service for me. Couldn't have asked for anything better.

2 years ago

Reply from American Home Shield

Willie Mae, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Milton

Been a customer for years service went down a couple of years ago. Service is improving back to when I first started

2 years ago

Reply from American Home Shield

Dear Milton, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Michael Oak Ridge, TN

Great and professional customer service providers from the initial call to job completion!

2 years ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Donald Distance

Good customer service and quality work! Contractors are professional & courteous!!

2 years ago

Reply from American Home Shield

Donald, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Lisa

The repairman Ben was very efficient and professional. However, I still have a banging noise within my washing machine. ???

2 years ago

Reply from American Home Shield

Lisa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Renee Las Vegas, NV

For the Gold membership, I sure don’t get much coverage on common things. Am rethinking sticking it out with the coverage.

2 years ago

Reply from American Home Shield

Renee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Kerri Conroe, TX

Great company that really cares about their customers. The app is super easy to use.

2 years ago

Reply from American Home Shield

Dear Kerri, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Jodi Stevens

Very responsive to my needs and concerns. Helped me with my hot water heater in a timely manner.

2 years ago

Reply from American Home Shield

Dear Jodi, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Glennie-B Stockbridge, GA

American Home Shield significantly increased their monthly fees this year, and I'm planning to switch to Choice Home Warranty since their rates are much lower.

2 years ago

Reply from American Home Shield

Dear Glennie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

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Heath Mesa, AZ

Service was good. A little slow getting out to figure out the problem but it’s getting done

2 years ago

Reply from American Home Shield

Dear Heath, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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Jose Austin, TX

I love the piece of mind of having a warranty that covers most that my insurance dosnt.

2 years ago

Reply from American Home Shield

Jose, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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William Cardington, OH

The gentleman who came to troubleshoot was very knowledgeable, polite and friendly

2 years ago

Reply from American Home Shield

William, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Cari Garrigus Florence, OR

Quick and easy process. Everything went smoothly and they did what they said they were going to do.

2 years ago Edited July 6, 2023

Reply from American Home Shield

Dear Carl, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Dennis Ryker San Antonio, TX

Ease of reporting a problem. Scheduling appointments with reputable repair facilities.

2 years ago

Reply from American Home Shield

Dennis, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Thomas

AHS dispatched a contractor that not only failed to repair our AC unit - they caused a leak that did major damage to our home. No one at AHS responded and contractor would not return. our calls.

2 years ago

Reply from American Home Shield

Dear Thomas, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Elizabeth Dayton, OH

The service was quick and efficient. The service man was knowledgeable and got the job done.

2 years ago

Reply from American Home Shield

Dear Elizabeth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Marie Brunner

Great service, glad I chose AHS, it has given my a piece of mind of having my home protected

2 years ago Edited July 5, 2023

Reply from American Home Shield

Marie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Percy Simmons Beaumont, TX

Lately, they have been sending some good contractors out. Don't pay enough on freon .

2 years ago

Reply from American Home Shield

Dear Percy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jay Shippy Rowlett, TX

The difficulty to actually talk to a person. Too automated! Had to pay for a hot water heater that should have been replaced.

2 years ago

Reply from American Home Shield

Jay, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Jared Dayton, OH

The expedience in getting a provider to help with my problem and how quick it was accomplished.

2 years ago

Reply from American Home Shield

Jared, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Derek Springfield, MO

Would be rated much higher but the monthly price goes up a lot with every renewal period. It has been raising faster than inflation

2 years ago

Reply from American Home Shield

Derek, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Michael Knoxville, TN

Well yall saved me quite a bit add a couple pounds of freon,was alot cheeper than another unit.. thanks again

2 years ago

Reply from American Home Shield

Michael, appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Collette Philadelphia, PA

Service was provided in a timely manner. I was kept in the loop. Technician was quick & efficient.

2 years ago

Reply from American Home Shield

Collette, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Mark Andresen Atlanta, GA

He came, he fixed it and then he left. All with a smile. NIce guy. Made it all uncomplicated.

2 years ago

Reply from American Home Shield

Mark, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Selena Sheldon 'Ewa Beach, HI

Request of service is remarkable. Almost immediate call from Repair Contractor.

2 years ago

Reply from American Home Shield

Dear Selena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Marcos Leon Ponte Vedra, FL

The turnaround response was very quick and had a service with quality of work and professionalism.

2 years ago

Reply from American Home Shield

Marcos, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Shango Thomas Detroit, MI

Everything went very well contractor was dispatch came out two days later and fixed my unit

2 years ago

Reply from American Home Shield

Dear Shango, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Joe Round Rock, TX

The plumbing guys were great they did everything they were supposed to and excellent service!!

2 years ago

Reply from American Home Shield

Joe, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Portia Martin Tuscaloosa, AL

Excellent service technician. Quick service. Great resolution. I would recommend them to anyone.

2 years ago

Reply from American Home Shield

Portia, Dear Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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LaCreasia Turner Oakboro, NC

Very reasonable, great companies that are contracted with them, Quality work, scheduling timely

2 years ago

Reply from American Home Shield

LaCreasia, Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mark Austin, TX

Jose was very patient with our questions. He was on time. He gave us a summary of his findings.

2 years ago

Reply from American Home Shield

Dear Mark, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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bb Gabby Fort Lauderdale, FL

I was on hold forever, then disconnected, had to start over. Again on hold 40 minutes. No resolution. Your company will not fix it and you will not assign another contractor. Very unhappy

2 years ago

Reply from American Home Shield

Gabby, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 13th, 2023

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Verified Customer

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Benjamin

I am not sure why American home shield is not replacing my water heater since May 17th of 2023! I have been tossed around like a soccer ball! Very disappointed and unhappy customer right now!

2 years ago

Reply from American Home Shield

Benjamin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Teri Pell City, AL

I like the fact that I save money. I do not like the amount of the service fee.

2 years ago

Reply from American Home Shield

Teri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Anthony Johnson Lawton, OK

TOO LONG OF A WAIT FOR SERVICE; TOO MUCH FOR SERVICE CALL, TOO MUCH PAID PER MONTH FOR MINIMUM COVERAGES ON AVERAGE HOME REPAIR NEEDS.

2 years ago

Reply from American Home Shield

Anthony, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Karla Duren Saint Peter, MN

Prompt problem solving-no haggling or issues just solutions -very happy with this service!

2 years ago

Reply from American Home Shield

Karla, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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R P Phoenixville, PA

I appreciate the coverage but paying for each claim ( $100 per call) is ridiculous and exorbitant

2 years ago

Reply from American Home Shield

Dear R P, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Cathy Smith Independence, MO

The guy that came to fix my dishwasher still not fixed ! But you no one eles ! But you guys send a better repair man for my washer

2 years ago

Reply from American Home Shield

Cathy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Necole Charleston, SC

I like the efficient service rendered. The competent customer service representatives.

2 years ago

Reply from American Home Shield

Necole, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 8th, 2023

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