American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Shango Thomas Detroit, MI

Everything went very well contractor was dispatch came out two days later and fixed my unit

2 years ago

Reply from American Home Shield

Dear Shango, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Joe Round Rock, TX

The plumbing guys were great they did everything they were supposed to and excellent service!!

2 years ago

Reply from American Home Shield

Joe, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Portia Martin Tuscaloosa, AL

Excellent service technician. Quick service. Great resolution. I would recommend them to anyone.

2 years ago

Reply from American Home Shield

Portia, Dear Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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LaCreasia Turner Oakboro, NC

Very reasonable, great companies that are contracted with them, Quality work, scheduling timely

2 years ago

Reply from American Home Shield

LaCreasia, Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mark Austin, TX

Jose was very patient with our questions. He was on time. He gave us a summary of his findings.

2 years ago

Reply from American Home Shield

Dear Mark, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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bb Gabby Fort Lauderdale, FL

I was on hold forever, then disconnected, had to start over. Again on hold 40 minutes. No resolution. Your company will not fix it and you will not assign another contractor. Very unhappy

2 years ago

Reply from American Home Shield

Gabby, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 13th, 2023

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Verified Customer

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Benjamin

I am not sure why American home shield is not replacing my water heater since May 17th of 2023! I have been tossed around like a soccer ball! Very disappointed and unhappy customer right now!

2 years ago

Reply from American Home Shield

Benjamin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Teri Pell City, AL

I like the fact that I save money. I do not like the amount of the service fee.

2 years ago

Reply from American Home Shield

Teri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Anthony Johnson Lawton, OK

TOO LONG OF A WAIT FOR SERVICE; TOO MUCH FOR SERVICE CALL, TOO MUCH PAID PER MONTH FOR MINIMUM COVERAGES ON AVERAGE HOME REPAIR NEEDS.

2 years ago

Reply from American Home Shield

Anthony, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Karla Duren Saint Peter, MN

Prompt problem solving-no haggling or issues just solutions -very happy with this service!

2 years ago

Reply from American Home Shield

Karla, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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R P Phoenixville, PA

I appreciate the coverage but paying for each claim ( $100 per call) is ridiculous and exorbitant

2 years ago

Reply from American Home Shield

Dear R P, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Cathy Smith Independence, MO

The guy that came to fix my dishwasher still not fixed ! But you no one eles ! But you guys send a better repair man for my washer

2 years ago

Reply from American Home Shield

Cathy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Necole Charleston, SC

I like the efficient service rendered. The competent customer service representatives.

2 years ago

Reply from American Home Shield

Necole, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Michele Portland, OR

The last service request repair was not completed. No one has contacted me to replace the drywall that is included in my coverage. It took ahs over 2 weeks to repair the pipe leak in the wall.

2 years ago

Reply from American Home Shield

Michele, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 7th, 2023

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Verified Customer

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Ed San Antonio, TX

AHS was easy to contact. The AC company you assigned was extremely difficult to contact.

2 years ago

Reply from American Home Shield

Ed, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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B&R Construction

I like that the whole process was simple and they was on time and fixed the issue quickly

2 years ago

Reply from American Home Shield

B&R Construction, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Charles Baldwin Park, CA

Efficient arranging a plumber and saving me considerable money. What is not to like.

2 years ago

Reply from American Home Shield

Hi Charles, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

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Verified Customer

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Timothy Lincourt Springfield, OH

The service companies used by AHS always seem to be booked. I've had to wait 4 to 6 days for an appointment.

2 years ago Edited June 8, 2023

Reply from American Home Shield

Dear Timothy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Leontyne Fontenot Richmond, TX

The caliber of the contractors sourced is poor. On all of my claims, I've either had rework or had to request a second opinion contractor.

2 years ago

Reply from American Home Shield

Leontyne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Rick Morales Glendale, AZ

Great experience with the ease of setting up appointment and company did a great job.

2 years ago

Reply from American Home Shield

Dear Rick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Nina New Albany, IN

AMERICAN HOME SHIELD IS GREAT. VERY EFFICIENT AND SIMPLE. VERY IMPRESSED WITH THIS COMPANY

2 years ago

Reply from American Home Shield

Nina, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Gladys

I was please with service. I did not have to look around for service. Thank you!!

2 years ago

Reply from American Home Shield

Dear Gladys, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Paige Virginia Beach, VA

I love my HSA! I have comfortable knowing I have a polity that will protect my family home!

2 years ago

Reply from American Home Shield

Paige, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Roy Black Pompano Beach, FL

Last repair took 3 moons to complete! Finally got a new vendor “Direct Appliance” to finish the job!

2 years ago

Reply from American Home Shield

Roy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Robert Swanton, VT

The Tech that came had all the correct parts for our Dryer, the work took him less than 30 minutes

2 years ago

Reply from American Home Shield

Hi Robert, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 31st, 2023

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Verified Customer

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Julianna Seattle, WA

Every time I call I pay upfront the service call and then they send a plumber and the plumber always says oh that’s not covered. We always pay out of pocket for plumbers the plan is just taking money from is.

2 years ago

Reply from American Home Shield

Julianna, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Vernell Clinton Township, MI

very professional, friendly, he came in saw the problem and repaired it in a short amount of time.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Cherise TX

It is a good company to cover your home appliances. They took care of my oven problem promptly.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Loretta

With my contract stating hose bibs are covered we were denied by AHS.. I advise anyone who thinks their request will be covered they better read every single word of every single page! We will not be renewing our contract

2 years ago

Reply from American Home Shield

Loretta, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Jason Humble, TX

Love the peace of mind offered. Deducted one star as I believe it is on the pricier side for something I may never use.

2 years ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 26th, 2023

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Verified Customer

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Joseph Cox Las Vegas, NV

Company does what they advertise. Monthly payment is a little hoigh for the coverageeee.

2 years ago

Reply from American Home Shield

Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 26th, 2023

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Verified Customer

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Gib Settle Inman, SC

Excellent coverage and putstanding contractors that always get thw job done right the first time.

2 years ago

Reply from American Home Shield

Hi Gib, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 29th, 2023

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Verified Customer

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Trudy Morrilton, AR

Greg did a fantastic job! Prompt, professional, & polite, I am very impressed.

2 years ago

Reply from American Home Shield

Hi Trudy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

May. 25th, 2023

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Verified Customer

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David Euler

Service is relatively fast, multiple choice of companies to work with, friendly and easy process

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Barbara Knaster Campbell, CA

Good communication about company assigned to service request. Good companies that provide the service.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Diana Knoxville, TN

It is easy to request service. They keep you updated about your service request and follow up.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Eric Evans Chester, VA

Very responsive and easy to submit requests for service. Customer service is great

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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John Richardson, TX

By sending me a true professional I was able to identify a scam. Best investment ever.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Wendyann Miami, FL

Excellent, fast , efficient service.was kept up to date with all orders and progress

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Ernie Souza Oakland, CA

What rip off. Charged for air conditioner tune up than another charge to fix the problem found. $100 for tune up then $125 to fix. Tech siting on my prem. Rip off. Never again. I do not plan to renew

2 years ago

Reply from American Home Shield

Ernie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Verified Customer

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Theresa Spencer Ypsilanti, MI

They were in and out on about 15 minutes! Replacement garbage disposal installed! Thanks AHS!

2 years ago

Reply from American Home Shield

Hi Theresa, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 19th, 2023

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Verified Customer

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Linda Sacramento, CA

I like the professionalism and the speed of service once you put a work order in.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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James Wainwright Canton, GA

Really fast service! And, the washer was fixed on the first visit. Can’t get better than that.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Raymond Fresno, CA

Very happy with customer service with AHS. The contractor they sent out are very professional.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Ren Haynes San Marcos, TX

Great service!!! The service guys they send out are professional and know their stuff!!!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Ladd Wheeler

The average issue resolution tends to take over two weeks and multiple calls which also tend to go into a 24-48 hour do-loop.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Carolyn

I am very happy with American Home Shield, but some of the companies are poor communicators.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Emilee Winstead Lake Charles, LA

The repairmen were professional and were able to diagnose and repair the problem quickly.

3 years ago

Reply from American Home Shield

Hi Emilee, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Dorothy M Davis Mills River, NC

The electrician was polite, knowledgeable and on time. He knew what he was doing.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Verified Customer

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Rosie Aaron Prattville, AL

I'm always able to speak with a live person. And they are always courteous and helpful.

3 years ago

Reply from American Home Shield

Hi Rosie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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