American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Kristin Hrabe Simpsonville, SC

I have an issue with the plumber sent to me and am having a hard time getting it resolved. Meanwhile my leaking pipe is not fixed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Scott Pottsville, AR

high out of pocket expenses on covered items, which did not provide adequate explanation in the contract prior to service being rendered

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Walter Maslowski Saint Cloud, FL

My last repair (Sears) was excellent to include American home shield customer service

2 years ago

Reply from American Home Shield

Hi Walter, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 22nd, 2022

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Verified Customer

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Frederick Delevati Jr Woodland, CA

They are always eager to help and are also fast in getting people scheduled out.

2 years ago

Reply from American Home Shield

Hi Frederick, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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yvonne Jones

They are a+ with me. If they can't fix it they replace it

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Yvonne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Jennifer Ruff Butler, MO

They have been very informative of how are claim is handled along with very responsive.

2 years ago

Reply from American Home Shield

Hi Jennifer, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Robert Krause Sahuarita, AZ

Fast service good customer service they get back to you to tell you when things will be done

2 years ago

Reply from American Home Shield

Hi Robert, We always enjoy hearing what our customers have to say,! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Andrea Maury Granada Hills, CA

The company contacted me within the hour to set up the appointment and came the same day!

2 years ago

Reply from American Home Shield

Hi Andrea, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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William (Bill) Pyrek Chicago, IL

While it took two visits to fix my washer (they had to order parts) it is now so much quieter!

2 years ago

Reply from American Home Shield

Thanks Bill. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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Sheila Plummer Columbia, MO

Scheduled, services delivered, appliance now works. Service technician was prompt and efficient.

2 years ago

Reply from American Home Shield

Hi Sheila, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Susan L Pettitt Lower Lake, CA

Several things went bad in 2 days I put in for repair and everything was taken care of fast

2 years ago

Reply from American Home Shield

Thanks, Susan. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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Malathi chikkanna San Jose, CA

Prompt response - service was done in time and by a good service agent. Thank you

2 years ago

Reply from American Home Shield

Hi Malathi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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David Castillo Houston, TX

Perfect service I like the company and the price for for service it's very good

2 years ago

Reply from American Home Shield

Hi David, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022

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Verified Customer

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Antonio Trujillo Aurora, IL

Because on top that we make our monthly payment we have to pay another extra payments for the repair.

2 years ago

Reply from American Home Shield

Hi Antonio,
Thank you for your feedback!

Dec. 23rd, 2022

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Verified Customer

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Elbert Holman Stockton, CA

I liked how quickly they responded to our problem and got the right repair person to fix it the first time.

2 years ago

Reply from American Home Shield

Hi Elbert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Thayer Southern Pines, NC

AHS is the most professional company in any category that we have pleasure of using their services

2 years ago

Reply from American Home Shield

Hi Thayer, We always enjoy hearing what our customers have to say,! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Victoria Rose Gnadt Pewaukee, WI

They sent a cheap plumber who claimed my problem was pre-existing. When trying to give proof it wasn't pre-existing I couldn't get through on the phone to a supervisor or anyone who could help me. I felt ignored

2 years ago

Reply from American Home Shield

Hi Victoria, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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Dale Laine/Marilyn Scardino

AHS sent a tech who found nothing wrong. The next day the furnace would not run. Tried calling the tech twice and only got a recording with no chance for leaving message. I paid someone else to repair furnace.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dale, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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jan feuer Sherman Oaks, CA

Sometimes they are very good, but when my old washing machine was leaking water they had all kind of reasons why this was my fault.

2 years ago

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Verified Customer

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Joanne Ferguson Corpus Christi, TX

We sometimes have to wait long periods to get service. While the company schedules a vendor quickly, the companies are often slow.

2 years ago

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Verified Customer

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Dale Vaughn Colville, WA

I had to pay 125$ then get some one to do the job, pay him and then send bills to you. Why do I have to pay you and then do your my.

2 years ago

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Verified Customer

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Henry Gibson Newark, DE

Service company said my refrigerator was repaired. It never got cold. Called company back and they have not responded. I get an email from AHS saying contractor is waiting for parts.

2 years ago

Reply from American Home Shield

Hi Henry, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Frances N Sparks Louisville, KY

Great. Experience prompt service quick response time. Experienced tech overall good experience

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Dmitriy Sklyut Van Nuys, CA

Quick response, great quality job, experienced contractors, professional agents

3 years ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Michael Las Vegas, NV

So far they have been great and have assisted with multiple issues that came up at my home.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Darlene Marrero Bethlehem, PA

Quick response. Excellent service. As advertised, if it can't be fixed, it's replaced

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Jeremiah Joines Angier, NC

Works like it's supposed to. Make a call or even do online to schedule them. Easy and courteous

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Mara M Lorusso Pittsburgh, PA

They were very easy to work with. Very knowledgeable. Answered all my questions.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Kerber Rita Denver, CO

Appointment was made quickly and tech looked at furnace and cleared it for use.\

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Billie Kupfer Boardman, OR

Fast response to schedule with needed technician. We’ve been very happy with our neeed repairs.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Gary E Gohn Spring Hill, FL

All went fine. Everything got fixed. The tech was experienced and everything works again

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Belgium Hall Merrillville, IN

Very good and prompt service. Every time I call to have something fixed it's done within 2 days.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Michelle Padgett Culpeper, VA

My experiences with the company have been excellent. I had SEARS AND THE SERVICE WAS BAD

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Bruce Waltz Fresno, CA

They have generally been responsive, there is always a delay in getting a response and authorization.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Bob Hanson Green Valley, AZ

I've since discovered that there are less expensive and less invasive ways to repair in-slab leaks. It was not necessary to jackhammer the floor in my bedroom and my out of pocket cost would have been far less.

3 years ago

Reply from American Home Shield

Bob, Thank you for letting us know about your concerns regarding your Slab Leak request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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Dawn Elizabeth, CO

A dishwasher technician showed up and had the dishwasher running in no time. Thaanks!

3 years ago

Reply from American Home Shield

Hi Dawn, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Rapatrick Murrel Leesburg, VA

It was easy to submit the service request and the service was quickly scheduled.

3 years ago

Reply from American Home Shield

Hi Rapatrick,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Rob Farrow San Diego, CA

Technician came quickly, and solved the problem. I Can't ask for more than that.

3 years ago

Reply from American Home Shield

Hi Rob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Kelly Patel Cypress Quarters, FL

They are very quick and easy. Vendors are knowledgeable about the problems. Very professional.

3 years ago

Reply from American Home Shield

Hi Kelly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

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Verified Customer

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Sarah Fitchburg, MA

The issue was looked at within days of the first call. Fixed a week later when the parts came in

3 years ago

Reply from American Home Shield

Hi Sarah, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Denise Bonenberger Lilburn, GA

Very fast response time and service by the company provided to make the repair was excellent

3 years ago

Reply from American Home Shield

Hi Denise, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Theresa kogel Youngstown, OH

Because they have a good customer service with compassion to help you get the problem solved

3 years ago

Reply from American Home Shield

Hi Theresa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Rich Giglia Port Saint Lucie, FL

Very knowledgable tech. Very determined to provide great service. He's a keeper.

3 years ago

Reply from American Home Shield

Hi Rich, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Donald Jackson Hampton, GA

Never had any major issues with AMS. Services provided as requested. Long time customer.

3 years ago

Reply from American Home Shield

Hi Donald, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Kathleen Kelly

I received was able to make an appointment when it was convenient and I didn't have to wait long.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kathleen, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Georgella Wyne Hillside, NJ

Their goal was to assist me in receiving the best service possible for my problem.

3 years ago

Reply from American Home Shield

Hi Georgella, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Karen Jeanette Pecora Charleston, SC

I needed service, requested service, received a call the next day from a repair person.

3 years ago

Reply from American Home Shield

Hi Karen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Kevin Green San Jose, CA

Absolutely Wonderful! Thank you! Everyone was so professional and concerned....It was like Magic!

3 years ago

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Michael W. Dudley North Las Vegas, NV

The service was prompt and curtious. The problem was resolved in a timely manner.

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Charlotte Jodoin Henderson, NV

It depends on the service person that comes, it seems like it's one extreme or the other. The electrician was horrible and the plumber was great.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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