American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Dana Grillo Geneva, IL

They have become a necessity in my household. I am grateful I have them everything I speak to them.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Jonathan Doyle Port Arthur, TX

Was a difficult situation but AHS hung in there with me and we finally got it done!

2 years ago

Reply from American Home Shield

Hi Jonathan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Sharon Addison, IL

They were prompt in solving my problem. They gave me options to choose for replacement appliances

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Janet Hartley Allen Park, MI

I haven't had any problems when I have for any problems, or had a long wait time.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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PRABHAKAR VEERAMACHANENI Greenvale, NY

Response Time on resolving my issues. Picking professional contractors to fix my issues.

2 years ago

Reply from American Home Shield

Hi Prabhakar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Ralph Cherry Lizella, GA

AHS is professional, has been responsive, timely, service providers have been excellent.

2 years ago

Reply from American Home Shield

Hi Ralph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Joey Kim Houston, TX

They followed with a new refrigerator after two attempts to repair the older unit.

2 years ago

Reply from American Home Shield

Hi Joey, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Sara Guerrero Mesquite, NV

Professional, timely and the vendor is trustworthy. High quality work and explained it all.

2 years ago

Reply from American Home Shield

Hi Sara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Sharon Mount Airy, MD

Very easy to schedule for service, and good to know we are covered in case of problems.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Kendra Weber-Crowe Visalia, CA

I agree with the deductible price and the timely manner in which the service is completed.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Shavaunne Goslee Clementon, NJ

The coverage is ok, the ability to file your claim online is the best bc talking with customer service is the worst

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Dennis Dooley Farmington, MI

Am happy they service but for my AC, given I live in Las Vegas, I wish they would have replaced the part.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Tania Braxton Spotsylvania, VA

I was happy with the service I got and vendors that I worked with -- although I only used AHS maybe 3 times.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Nicole Broadus Washington, DC

I have had several interactions with AHS, and all of them were very satisfactory.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Earl Cross Chehalis, WA

Quickly found a professional to fix my dishwasher and approved the new parts fast as well.

2 years ago

Reply from American Home Shield

Hi Earl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Karen Ward Largo, FL

They need to get better contractors in our area. It has been taking them up to a month to complete a job or even start the job.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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Gwen Harris Missouri City, TX

The technician, John from PDS was professional and completed my repair in minutes.

2 years ago

Reply from American Home Shield

Hi Gwen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Bridget l Shull Rockford, IL

Good experience they contacted me and let me know what was going on when the repair would be done

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Lee j High Greenville, GA

AHS has been great with helping me with service calls. They have good customer service as well.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 10th, 2022

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Verified Customer

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Shawn OGorman San Antonio, TX

Hassle free approval of my request and the prompt action scheduling the service appointment

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Scott Walker Wrentham, MA

Super friendly service and always professional. Quick to respond and easy to work with.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Margaret Leitsch McHenry, IL

Cause they were prompt, it didn't take foreva for a company to come look at my ac unit.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Verified Customer

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Bryan Mendoza Alexander, AR

Easy to report my issue. Quick response for service. My issue was resolved within a week.

2 years ago

Reply from American Home Shield

Hi Bryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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THOMAS WILLIAMS Panama City, FL

always responsive and each of the selected partners/vendors/suppliers are professionals

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Donna Santa Rosa, CA

There was a quick response to my concerns and the work was done quickly and professionally.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Js Rancho Cordova, CA

Because each person who help me are very nice and very kind and know what they are doing.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Marques Carter Douglasville, GA

I did not have to wait a long time for a repair company to contact me to provide service

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Laura McCleskey Lubbock, TX

Timely response professional contractor, follow up to ensure satisfactory results

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Shands McCoy Goldsboro, NC

The repairman was prompt, communicated well, and completed the check to our satisfaction

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Amy Rosano Albuquerque, NM

Fast service, fixed the problem. No issues with the dishwasher since the service was completed.

2 years ago

Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Lathan Johnson Houston, TX

I know when i call AHS I'm getting a professional who knows what they are doing.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Amy Newland Dayton, OH

We just had a blockage in our plumbing with sewage coming up into the house. I wasn't allowed to get someone to help right away.

2 years ago

Reply from American Home Shield

Hi Amy,
I hate to hear about the delay in service that has been experienced with AHS to have the plumbing repaired.

Oct. 12th, 2022

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Verified Customer

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Lester Neidig Columbia, SC

I found them to be difficult to deal with - They do not have alternative companies to send out when a repair is needed. They go only to 1 company

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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GARY W EVANS Henderson, NV

Lack of clear communication. They claimed they sent a email confirming service but email just said to contact the service provider.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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colleen pioli Suffolk, VA

Because you have to wait 48 hours for an appointment I have instance's that the agency has not even called me back nor answer phone

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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PATRICK MALONE

The job is very Professional and nicely done. Very happy for the experience.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Mario Chavarria San Antonio, TX

Takes too long to get an appointment. I kept receiving emails to rate my service when the appointment had not occurred. You need to fix that.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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Shera Crow Midland, TX

Zero customer service. I have a dishwasher problem. Scheduled to come out Saturday and fix. Called Friday said "couldn't make it". Reschedule, 2 months out.

2 years ago

Reply from American Home Shield

Hi Shera, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Mehryar Garakani Danville, CA

They have been very responsive. Great customer service. They take care of problems.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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VINCENT DIPENTIMA Deerfield Beach, FL

On time got right to work and did an excellent job on a difficult ceiling fan control.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Cindy Walker Mc Kinney, TX

They are always prompt with service and everyone they send is polite, courteous and knowledgeable.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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William E Reynolds Yorktown, VA

Repairman was very polite and effecient. Repairs were made satisfactorily in a short time.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Howard

Friendly professional service. Arrived on time and let me know exactly what was being done.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Al Aubert Molalla, OR

Regarding our dishwasher, ordered the parts and got the job done right this time. Thank you Rudy!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Bommudurai Vairamuthu

On time experts . Professional . Technician showed up on time snd fixed the issue timing

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Jiten Sibal Gilbert, AZ

5 star company very happy good response always on time and excellent customer service

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Tanya Armendariz North Las Vegas, NV

My appliances have always been repaired. If replacement was needed the item was replaced

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Lynnita Johnson Fort Pierce, FL

Each time I have used AHS I have been impressed with the service repairman sent out

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Mike Hill Chelsea, AL

The Guys from K&S Services were Iike Ninjas, quick, silent and Really, REALLY Good.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Nancy Howard Greensboro, NC

Professional people. Prompt and on time to appointments. Answered all my questions.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

American Home Shield Reviews