American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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vivian hussey Houston, TX

They were friendly and fast and on time their technicians were quite knowledgeable with the problem

3 years ago

Reply from American Home Shield

Hi Vivian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Citania Tam San Mateo, CA

The response is timely. Easy access to request service. Their technician are experienced.

3 years ago

Reply from American Home Shield

Hi Citania, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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Beth Rivera Lebanon, OH

Prompt service. Good servicemen. Reliable repairs. Explanation of what was done.

3 years ago

Reply from American Home Shield

Hi Beth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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David Duchin Hollywood, FL

The service was great once they got the right company to come out and fix my problem.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Kristy Clinton Hampton, IL

They have been very helpful in every interaction! Quick responses and no hassles with claims

3 years ago

Reply from American Home Shield

Hi Kristy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Judy Gordon Spring, TX

When I have had a problem they schedule the repair with very reputable companies.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Martina Contreraz Lake Station, IN

The technician who was assigned contacted us in time and came the next day. He was very friendly.

3 years ago

Reply from American Home Shield

Hi Martina, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Sonia Anca Warrenton, VA

Outstanding service. Quick response and service agents are reliable and knowledgeable

3 years ago

Reply from American Home Shield

Hi Sonia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Ross Treichel Madison, WI

Easy to work with, great rates. The companies they work with are responsive and reputable.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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Denise Slaughter Raleigh, NC

I contacted them with a need, they were quick to respond and get us the help that we needed.

3 years ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Reggie Donald Foley, AL

Service was fast and they diagnosed the issue and has us up an running in no time

3 years ago

Reply from American Home Shield

Hi Reggie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Jackie Goins Carson, CA

Both plumbing companies, sent out professional and knowledgeable personnel staff

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Lance Langehennig Fredericksburg, TX

I like the service but I don't like the operators In another country . I can't understand what they are saying .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Bernadette Hicks

The rep that came was professional and very good, however I have not heard back from AHS to let me know what is going to be done to solve my issue.

3 years ago

Reply from American Home Shield

Hi Bernadette, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Wendy King Evergreen, CO

Making me jump through hoops to get my oven repaired. It has been 6 weeks and it's still not resolved. They send terrible repair technicians with terrible reviews and they keep sending them.

3 years ago

Reply from American Home Shield

Hi Wendy, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 21st, 2022

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Verified Customer

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Zach Smith Richardson, TX

I called them to get my refrigerator repaired over a month ago and it still isn't fixed! I have called them 4 times and have been hung up on twice after being placed on hold for 5+ minutes

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Verified Customer

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Sharon Mount Airy, MD

Very easy to schedule for service, and good to know we are covered in case of problems.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Ralph Cherry Lizella, GA

AHS is professional, has been responsive, timely, service providers have been excellent.

3 years ago

Reply from American Home Shield

Hi Ralph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Sara Guerrero Mesquite, NV

Professional, timely and the vendor is trustworthy. High quality work and explained it all.

3 years ago

Reply from American Home Shield

Hi Sara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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PRABHAKAR VEERAMACHANENI Greenvale, NY

Response Time on resolving my issues. Picking professional contractors to fix my issues.

3 years ago

Reply from American Home Shield

Hi Prabhakar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Joey Kim Houston, TX

They followed with a new refrigerator after two attempts to repair the older unit.

3 years ago

Reply from American Home Shield

Hi Joey, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Janet Hartley Allen Park, MI

I haven't had any problems when I have for any problems, or had a long wait time.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Sharon Addison, IL

They were prompt in solving my problem. They gave me options to choose for replacement appliances

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Dana Grillo Geneva, IL

They have become a necessity in my household. I am grateful I have them everything I speak to them.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Jonathan Doyle Port Arthur, TX

Was a difficult situation but AHS hung in there with me and we finally got it done!

3 years ago

Reply from American Home Shield

Hi Jonathan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Shavaunne Goslee Clementon, NJ

The coverage is ok, the ability to file your claim online is the best bc talking with customer service is the worst

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Dennis Dooley Farmington, MI

Am happy they service but for my AC, given I live in Las Vegas, I wish they would have replaced the part.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Tania Braxton Spotsylvania, VA

I was happy with the service I got and vendors that I worked with -- although I only used AHS maybe 3 times.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Nicole Broadus Washington, DC

I have had several interactions with AHS, and all of them were very satisfactory.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Earl Cross Chehalis, WA

Quickly found a professional to fix my dishwasher and approved the new parts fast as well.

3 years ago

Reply from American Home Shield

Hi Earl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Kendra Weber-Crowe Visalia, CA

I agree with the deductible price and the timely manner in which the service is completed.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Karen Ward Largo, FL

They need to get better contractors in our area. It has been taking them up to a month to complete a job or even start the job.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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Lee j High Greenville, GA

AHS has been great with helping me with service calls. They have good customer service as well.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 10th, 2022

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Verified Customer

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Margaret Leitsch McHenry, IL

Cause they were prompt, it didn't take foreva for a company to come look at my ac unit.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Verified Customer

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Bryan Mendoza Alexander, AR

Easy to report my issue. Quick response for service. My issue was resolved within a week.

3 years ago

Reply from American Home Shield

Hi Bryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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Marques Carter Douglasville, GA

I did not have to wait a long time for a repair company to contact me to provide service

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Gwen Harris Missouri City, TX

The technician, John from PDS was professional and completed my repair in minutes.

3 years ago

Reply from American Home Shield

Hi Gwen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Amy Rosano Albuquerque, NM

Fast service, fixed the problem. No issues with the dishwasher since the service was completed.

3 years ago

Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Donna Santa Rosa, CA

There was a quick response to my concerns and the work was done quickly and professionally.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Bridget l Shull Rockford, IL

Good experience they contacted me and let me know what was going on when the repair would be done

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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THOMAS WILLIAMS Panama City, FL

always responsive and each of the selected partners/vendors/suppliers are professionals

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Scott Walker Wrentham, MA

Super friendly service and always professional. Quick to respond and easy to work with.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Shands McCoy Goldsboro, NC

The repairman was prompt, communicated well, and completed the check to our satisfaction

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Lathan Johnson Houston, TX

I know when i call AHS I'm getting a professional who knows what they are doing.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Laura McCleskey Lubbock, TX

Timely response professional contractor, follow up to ensure satisfactory results

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Shawn OGorman San Antonio, TX

Hassle free approval of my request and the prompt action scheduling the service appointment

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Js Rancho Cordova, CA

Because each person who help me are very nice and very kind and know what they are doing.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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colleen pioli Suffolk, VA

Because you have to wait 48 hours for an appointment I have instance's that the agency has not even called me back nor answer phone

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Shera Crow Midland, TX

Zero customer service. I have a dishwasher problem. Scheduled to come out Saturday and fix. Called Friday said "couldn't make it". Reschedule, 2 months out.

3 years ago

Reply from American Home Shield

Hi Shera, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Mario Chavarria San Antonio, TX

Takes too long to get an appointment. I kept receiving emails to rate my service when the appointment had not occurred. You need to fix that.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

American Home Shield Reviews