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American Home Shield Reviews

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8.8

Overall Score

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vivian hussey Houston, TX

They were friendly and fast and on time their technicians were quite knowledgeable with the problem

3 years ago

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Reply from American Home Shield

Hi Vivian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Citania Tam San Mateo, CA

The response is timely. Easy access to request service. Their technician are experienced.

3 years ago

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Reply from American Home Shield

Hi Citania, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Beth Rivera Lebanon, OH

Prompt service. Good servicemen. Reliable repairs. Explanation of what was done.

3 years ago

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Reply from American Home Shield

Hi Beth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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David Duchin Hollywood, FL

The service was great once they got the right company to come out and fix my problem.

3 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Kristy Clinton Hampton, IL

They have been very helpful in every interaction! Quick responses and no hassles with claims

3 years ago

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Reply from American Home Shield

Hi Kristy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Judy Gordon Spring, TX

When I have had a problem they schedule the repair with very reputable companies.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Martina Contreraz Lake Station, IN

The technician who was assigned contacted us in time and came the next day. He was very friendly.

3 years ago

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Reply from American Home Shield

Hi Martina, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Sonia Anca Warrenton, VA

Outstanding service. Quick response and service agents are reliable and knowledgeable

3 years ago

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Reply from American Home Shield

Hi Sonia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Ross Treichel Madison, WI

Easy to work with, great rates. The companies they work with are responsive and reputable.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Denise Slaughter Raleigh, NC

I contacted them with a need, they were quick to respond and get us the help that we needed.

3 years ago

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Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Reggie Donald Foley, AL

Service was fast and they diagnosed the issue and has us up an running in no time

3 years ago

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Reply from American Home Shield

Hi Reggie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Jackie Goins Carson, CA

Both plumbing companies, sent out professional and knowledgeable personnel staff

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Lance Langehennig Fredericksburg, TX

I like the service but I don't like the operators In another country . I can't understand what they are saying .

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Bernadette Hicks

The rep that came was professional and very good, however I have not heard back from AHS to let me know what is going to be done to solve my issue.

3 years ago

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Reply from American Home Shield

Hi Bernadette, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Wendy King Evergreen, CO

Making me jump through hoops to get my oven repaired. It has been 6 weeks and it's still not resolved. They send terrible repair technicians with terrible reviews and they keep sending them.

3 years ago

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Reply from American Home Shield

Hi Wendy, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 21st, 2022

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Zach Smith Richardson, TX

I called them to get my refrigerator repaired over a month ago and it still isn't fixed! I have called them 4 times and have been hung up on twice after being placed on hold for 5+ minutes

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Sharon Mount Airy, MD

Very easy to schedule for service, and good to know we are covered in case of problems.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Ralph Cherry Lizella, GA

AHS is professional, has been responsive, timely, service providers have been excellent.

3 years ago

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Reply from American Home Shield

Hi Ralph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Sara Guerrero Mesquite, NV

Professional, timely and the vendor is trustworthy. High quality work and explained it all.

3 years ago

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Reply from American Home Shield

Hi Sara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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PRABHAKAR VEERAMACHANENI Greenvale, NY

Response Time on resolving my issues. Picking professional contractors to fix my issues.

3 years ago

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Reply from American Home Shield

Hi Prabhakar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Joey Kim Houston, TX

They followed with a new refrigerator after two attempts to repair the older unit.

3 years ago

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Reply from American Home Shield

Hi Joey, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Janet Hartley Allen Park, MI

I haven't had any problems when I have for any problems, or had a long wait time.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Sharon Addison, IL

They were prompt in solving my problem. They gave me options to choose for replacement appliances

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Dana Grillo Geneva, IL

They have become a necessity in my household. I am grateful I have them everything I speak to them.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Jonathan Doyle Port Arthur, TX

Was a difficult situation but AHS hung in there with me and we finally got it done!

3 years ago

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Reply from American Home Shield

Hi Jonathan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Shavaunne Goslee Clementon, NJ

The coverage is ok, the ability to file your claim online is the best bc talking with customer service is the worst

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Dennis Dooley Farmington, MI

Am happy they service but for my AC, given I live in Las Vegas, I wish they would have replaced the part.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Tania Braxton Spotsylvania, VA

I was happy with the service I got and vendors that I worked with -- although I only used AHS maybe 3 times.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Nicole Broadus Washington, DC

I have had several interactions with AHS, and all of them were very satisfactory.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Earl Cross Chehalis, WA

Quickly found a professional to fix my dishwasher and approved the new parts fast as well.

3 years ago

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Reply from American Home Shield

Hi Earl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Kendra Weber-Crowe Visalia, CA

I agree with the deductible price and the timely manner in which the service is completed.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Karen Ward Largo, FL

They need to get better contractors in our area. It has been taking them up to a month to complete a job or even start the job.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Lee j High Greenville, GA

AHS has been great with helping me with service calls. They have good customer service as well.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 10th, 2022

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Margaret Leitsch McHenry, IL

Cause they were prompt, it didn't take foreva for a company to come look at my ac unit.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Bryan Mendoza Alexander, AR

Easy to report my issue. Quick response for service. My issue was resolved within a week.

3 years ago

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Reply from American Home Shield

Hi Bryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Marques Carter Douglasville, GA

I did not have to wait a long time for a repair company to contact me to provide service

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Gwen Harris Missouri City, TX

The technician, John from PDS was professional and completed my repair in minutes.

3 years ago

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Reply from American Home Shield

Hi Gwen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Amy Rosano Albuquerque, NM

Fast service, fixed the problem. No issues with the dishwasher since the service was completed.

3 years ago

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Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Donna Santa Rosa, CA

There was a quick response to my concerns and the work was done quickly and professionally.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Bridget l Shull Rockford, IL

Good experience they contacted me and let me know what was going on when the repair would be done

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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THOMAS WILLIAMS Panama City, FL

always responsive and each of the selected partners/vendors/suppliers are professionals

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Scott Walker Wrentham, MA

Super friendly service and always professional. Quick to respond and easy to work with.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Shands McCoy Goldsboro, NC

The repairman was prompt, communicated well, and completed the check to our satisfaction

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Lathan Johnson Houston, TX

I know when i call AHS I'm getting a professional who knows what they are doing.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Laura McCleskey Lubbock, TX

Timely response professional contractor, follow up to ensure satisfactory results

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Shawn OGorman San Antonio, TX

Hassle free approval of my request and the prompt action scheduling the service appointment

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Js Rancho Cordova, CA

Because each person who help me are very nice and very kind and know what they are doing.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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colleen pioli Suffolk, VA

Because you have to wait 48 hours for an appointment I have instance's that the agency has not even called me back nor answer phone

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Shera Crow Midland, TX

Zero customer service. I have a dishwasher problem. Scheduled to come out Saturday and fix. Called Friday said "couldn't make it". Reschedule, 2 months out.

3 years ago

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Reply from American Home Shield

Hi Shera, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Mario Chavarria San Antonio, TX

Takes too long to get an appointment. I kept receiving emails to rate my service when the appointment had not occurred. You need to fix that.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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