American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Chet Canode La Center, WA

Company was contacted in a timely manner, and 5 Star fixed the problem immediately

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Carole Lane West Linn, OR

It is worth the money. Your staff are very helpful. It is why I renew every year.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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evelyn Enterprise, AL

negotiating claims is straightforward and easy. network of quality contractors is top notch.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Michele Chowdry Canoga Park, CA

I have been a customer for over 29 years, very satisfied with represenative and work.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Fran Lake Worth, FL

They called back quickly, and the company that came out to service was professional and competent

3 years ago

Reply from American Home Shield

Hi Fran,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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April Forney, TX

Very fast service. Company was out next day and fixed my a/c. Very reasonably priced

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Kim Hazelbaker Amarillo, TX

Very professional and prompt. Took care of the problem and then did some extras.

3 years ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Dorothy Marie Hillary Riverview, FL

Very timely and they repaired the shower head pipe , and now it doesn't leak. Thank You.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Eric Olivares Corpus Christi, TX

Easy to work with and quick responses. They have handled both my claims quickly and smoothly.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Zhi Tong Fremont, CA

The service is helpful and friendly, efficient and timely. The feedback from the contractor could be more detailed.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Mary Bender Rialto, CA

I don't like the fact that I have to make the appt with the company coming out to help. Also, I have to wait too long for help to come.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Mary

Sent help that did not do that kind of work and charged me the service fee. After complaint to dump them- got half back.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Nancy Sherman Abilene, TX

Sketchy terms, we bought a house, but two items will not be repaired because of some contract exception, I have no dishwasher or ice maker in my new home because of some contract exclusion. shame on this company.

3 years ago

Reply from American Home Shield

Hi Nancy, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Edward Jasonek Saint Augustine, FL

Very professional technician did not have to wait on the phone very long to get help

3 years ago

Reply from American Home Shield

Hi Edward, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Stewart Cage

All of the maintenance I have asked to be fixed was done in a timely and professional manner

3 years ago

Reply from American Home Shield

Hi Stewart, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Beth Rivera Lebanon, OH

Prompt service. Good servicemen. Reliable repairs. Explanation of what was done.

3 years ago

Reply from American Home Shield

Hi Beth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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David Duchin Hollywood, FL

The service was great once they got the right company to come out and fix my problem.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Kristy Clinton Hampton, IL

They have been very helpful in every interaction! Quick responses and no hassles with claims

3 years ago

Reply from American Home Shield

Hi Kristy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Judy Gordon Spring, TX

When I have had a problem they schedule the repair with very reputable companies.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Reggie Donald Foley, AL

Service was fast and they diagnosed the issue and has us up an running in no time

3 years ago

Reply from American Home Shield

Hi Reggie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Jackie Goins Carson, CA

Both plumbing companies, sent out professional and knowledgeable personnel staff

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Denise Slaughter Raleigh, NC

I contacted them with a need, they were quick to respond and get us the help that we needed.

3 years ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Ross Treichel Madison, WI

Easy to work with, great rates. The companies they work with are responsive and reputable.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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Martina Contreraz Lake Station, IN

The technician who was assigned contacted us in time and came the next day. He was very friendly.

3 years ago

Reply from American Home Shield

Hi Martina, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Citania Tam San Mateo, CA

The response is timely. Easy access to request service. Their technician are experienced.

3 years ago

Reply from American Home Shield

Hi Citania, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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vivian hussey Houston, TX

They were friendly and fast and on time their technicians were quite knowledgeable with the problem

3 years ago

Reply from American Home Shield

Hi Vivian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Sonia Anca Warrenton, VA

Outstanding service. Quick response and service agents are reliable and knowledgeable

3 years ago

Reply from American Home Shield

Hi Sonia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Lance Langehennig Fredericksburg, TX

I like the service but I don't like the operators In another country . I can't understand what they are saying .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Bernadette Hicks

The rep that came was professional and very good, however I have not heard back from AHS to let me know what is going to be done to solve my issue.

3 years ago

Reply from American Home Shield

Hi Bernadette, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Wendy King Evergreen, CO

Making me jump through hoops to get my oven repaired. It has been 6 weeks and it's still not resolved. They send terrible repair technicians with terrible reviews and they keep sending them.

3 years ago

Reply from American Home Shield

Hi Wendy, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 21st, 2022

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Verified Customer

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Zach Smith Richardson, TX

I called them to get my refrigerator repaired over a month ago and it still isn't fixed! I have called them 4 times and have been hung up on twice after being placed on hold for 5+ minutes

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Verified Customer

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Dana Grillo Geneva, IL

They have become a necessity in my household. I am grateful I have them everything I speak to them.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Sharon Mount Airy, MD

Very easy to schedule for service, and good to know we are covered in case of problems.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Sara Guerrero Mesquite, NV

Professional, timely and the vendor is trustworthy. High quality work and explained it all.

3 years ago

Reply from American Home Shield

Hi Sara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Joey Kim Houston, TX

They followed with a new refrigerator after two attempts to repair the older unit.

3 years ago

Reply from American Home Shield

Hi Joey, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Janet Hartley Allen Park, MI

I haven't had any problems when I have for any problems, or had a long wait time.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Jonathan Doyle Port Arthur, TX

Was a difficult situation but AHS hung in there with me and we finally got it done!

3 years ago

Reply from American Home Shield

Hi Jonathan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Sharon Addison, IL

They were prompt in solving my problem. They gave me options to choose for replacement appliances

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Ralph Cherry Lizella, GA

AHS is professional, has been responsive, timely, service providers have been excellent.

3 years ago

Reply from American Home Shield

Hi Ralph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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PRABHAKAR VEERAMACHANENI Greenvale, NY

Response Time on resolving my issues. Picking professional contractors to fix my issues.

3 years ago

Reply from American Home Shield

Hi Prabhakar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Nicole Broadus Washington, DC

I have had several interactions with AHS, and all of them were very satisfactory.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Tania Braxton Spotsylvania, VA

I was happy with the service I got and vendors that I worked with -- although I only used AHS maybe 3 times.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Earl Cross Chehalis, WA

Quickly found a professional to fix my dishwasher and approved the new parts fast as well.

3 years ago

Reply from American Home Shield

Hi Earl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Kendra Weber-Crowe Visalia, CA

I agree with the deductible price and the timely manner in which the service is completed.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Dennis Dooley Farmington, MI

Am happy they service but for my AC, given I live in Las Vegas, I wish they would have replaced the part.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Shavaunne Goslee Clementon, NJ

The coverage is ok, the ability to file your claim online is the best bc talking with customer service is the worst

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Karen Ward Largo, FL

They need to get better contractors in our area. It has been taking them up to a month to complete a job or even start the job.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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Amy Rosano Albuquerque, NM

Fast service, fixed the problem. No issues with the dishwasher since the service was completed.

3 years ago

Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Js Rancho Cordova, CA

Because each person who help me are very nice and very kind and know what they are doing.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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THOMAS WILLIAMS Panama City, FL

always responsive and each of the selected partners/vendors/suppliers are professionals

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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