American Home Shield: Read 34,888 User Reviews From Real Homeowners

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MARY TENISON Dallas, TX

Contractors are a joke. They consistently find a reason that you must pay for the repair. Nothing is ever covered. They are a waste of your money and time.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Verified Customer

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William R Perry West Mifflin, PA

AHS worked with me thru the whole month while waiting for the job to be completed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Lori rowe Easley, SC

Called with electric issue and they had dispatched an electrician within 48 hours. Quality work

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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George Eccleston Anthem, AZ

Prompt service and no hassles, we always have a good experience with American Home Shield

3 years ago

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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Peter Mwangi Roseville, CA

AHS listened to my request, executed without delay and kept me updated to end of the project.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Michael Cotton Tallahassee, FL

The contractor scheduled me quickly. The contractor was very professional and courteous.

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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Betty Murdock Killeen, TX

we had a plumbing issue and called for help. Within 15 minutes they had a plumber lined up.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Fernando Ortega Raleigh, NC

Great service! The technician was very knowledgeable and quick to fix the issue.

3 years ago

Reply from American Home Shield

Hi Fernando, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Mohit Pannalal Bentonville, AR

It was easy and simple process. The good thing for me was that issue was addressed on same day

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Sandra Berry Prescott, AZ

professional and informed me of how to care for my frontloader on a regular basis.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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James McGregor Sun City, AZ

Everything was done as promised. Workmen were great and talked to us at each stage of the process.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Laura Fisher Millbrook, AL

If I need anything, they find a way to help me. They have been wonderful and easy to work with.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Penny Montalvan James San Marcos, TX

They are incredibly fast, responsive, and their online portal is intuitive and very user friendly!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Lisa M Datta Saint Paul, MN

They were able to get a service person out asap. No charge when I had to call them back either.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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James & Carla Maurer Hudson, OH

I've only called twice, but both times they responded quickly, and the service was completed well

3 years ago

Reply from American Home Shield

Hi James & Carla, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Cynthia Strachota Lead Hill, AR

I have had good luck with American home shield. Only one time that my problem did not get fixed right.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Michael Pioneer, CA

First experience was bit frustrating because we could not get hold of tech. Next experience was great.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Amy Reed Memphis, TN

I had a hard time with AHS a few years ago. Thry decided to fix my air conditioner instead of replacing. I had no air for 3 weeks in JULY!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Lisa Rigo Chino Hills, CA

had a bad experience with service techs - also have a microwave that has a capability of being a built-in (which it is) but you denied the claim

3 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to discuss the denial.

Nov. 15th, 2022

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Verified Customer

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Jim Peck Sequim, WA

Can't often have my appliance replaced with the same, brand, size, model and often there is no company in my area interested in working with AHS.

3 years ago

Reply from American Home Shield

Hi Jim, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Verified Customer

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Donna Greene

Needed to have my house Furness checked before winter, but you were not angle to find anyone to help me. That's a big deal.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 15th, 2022

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Verified Customer

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Jeanne M Thatcher Las Vegas, NV

They did the work in a timely fashion and they were neat. They did a wonderful job!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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David Young North Sioux City, SD

AHS is always prompt and courteous in helping to resolve appliance repair issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Marcus Ridgeway Oklahoma City, OK

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Christopher Mayville Manassas, VA

My issue was taken care of promptly and the company communicated by consistently with me.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Cathy Leesburg, FL

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Irma McKinney North Las Vegas, NV

When I need help their right on time to get me the help I need in a timely manner

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Kimberly Sargent Fayette, AL

They are a great company that does exactly what they say they will do and they do it really fast.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Kimberly A Fresno, CA

When I call about an appliance that needs service they bok an appointment very quickly

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Raymond Wesley Ferkin Anchorage, AK

I've been with them for two years now -- an anytime I had a problem they took care of it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Leigh Ann Goodale El Dorado, AR

Fast and got the problem taken care of quickly and with no trouble for me I was very happy

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Michael staelens Port Saint Lucie, FL

So far any requests I have made for service were prompt and fixed the first time

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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PAUL GERBER Yukon, OK

Fort the first time, the problem was resolved within 15 min and fixed on the first visit

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Kris Solomita Milpitas, CA

I had a really bad issue with getting the leak fixed it finally got resolved but it took a long long time and many many phone calls

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Amy Chesterland, OH

couldn't find a contractor to fix damaged ceiling and they only offered my $130 to find someone to do it. That amount is way too low.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Wendy Nathan Calabasas, CA

While it is easy to make appointments for service, I find the quality of service is not that good considering the yearly cost.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Kim Nalle Washington, DC

I started a repair request for my broken dryer in July. After 4 visits and three different contractors, my dryer was just finally repaired last Friday.

3 years ago

Reply from American Home Shield

Hi Kim, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Joy Duncan Seneca, SC

Right now I have three outstanding claims. My dishwasher was supposed to be delivered three days ago but I haven't heard from anyone! Other appliances are out of stock

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Luis E Colon Lake Worth, FL

I request service for my home,and after I receive the diagnostic from the contractor they told me that the won't cover any wear and tear in my Ac.unit,

3 years ago

Reply from American Home Shield

Hi Luis, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Mary B McHugh Murrells Inlet, SC

Never was able to talk to a person who could explain how to handle my problem. Just talked to very nice people that read from a script; but could not put me in touch with anyone who could actually help me.

3 years ago

Reply from American Home Shield

Hi Mary,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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JOHN GILLIE CLEMMONS Rockwall, TX

They allowed me to pay for 3 different contractors to come out on an item that wasn't covered. There is ZERO accountability with the contractors who do NOT have to supply a diagnosis

3 years ago

Reply from American Home Shield

Hi John, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Verified Customer

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Marcia Antoinette Cooke Fernley, NV

Service was quick, efficient, and professional Regular updates until job was complete.

3 years ago

Reply from American Home Shield

Hi Marcia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Brian Soeder San Antonio, TX

AHS provided fast service and provided a trained plumber to fix two bathrooms in one visit.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Fran Lake Worth, FL

They called back quickly, and the company that came out to service was professional and competent

3 years ago

Reply from American Home Shield

Hi Fran,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Michele Chowdry Canoga Park, CA

I have been a customer for over 29 years, very satisfied with represenative and work.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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evelyn Enterprise, AL

negotiating claims is straightforward and easy. network of quality contractors is top notch.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Carole Lane West Linn, OR

It is worth the money. Your staff are very helpful. It is why I renew every year.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Joy Onouye Pearl City, HI

American homeshield is always on it when scheduling an appointment to have service done

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Marcus Reid Plymouth, NC

Very easy to deal with and the contractor that came to visit my home was very professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Ernest H Farmer Fairburn, GA

AHS addressed my concerns on the first call and connected me with service organization.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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