American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Michael Pioneer, CA

First experience was bit frustrating because we could not get hold of tech. Next experience was great.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Amy Reed Memphis, TN

I had a hard time with AHS a few years ago. Thry decided to fix my air conditioner instead of replacing. I had no air for 3 weeks in JULY!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star_border

Cynthia Strachota Lead Hill, AR

I have had good luck with American home shield. Only one time that my problem did not get fixed right.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Lisa Rigo Chino Hills, CA

had a bad experience with service techs - also have a microwave that has a capability of being a built-in (which it is) but you denied the claim

3 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to discuss the denial.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jim Peck Sequim, WA

Can't often have my appliance replaced with the same, brand, size, model and often there is no company in my area interested in working with AHS.

3 years ago

Reply from American Home Shield

Hi Jim, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Donna Greene

Needed to have my house Furness checked before winter, but you were not angle to find anyone to help me. That's a big deal.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Jeanne M Thatcher Las Vegas, NV

They did the work in a timely fashion and they were neat. They did a wonderful job!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Marcus Ridgeway Oklahoma City, OK

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Christopher Mayville Manassas, VA

My issue was taken care of promptly and the company communicated by consistently with me.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Kimberly Sargent Fayette, AL

They are a great company that does exactly what they say they will do and they do it really fast.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Kimberly A Fresno, CA

When I call about an appliance that needs service they bok an appointment very quickly

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

David Young North Sioux City, SD

AHS is always prompt and courteous in helping to resolve appliance repair issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Raymond Wesley Ferkin Anchorage, AK

I've been with them for two years now -- an anytime I had a problem they took care of it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Irma McKinney North Las Vegas, NV

When I need help their right on time to get me the help I need in a timely manner

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Cathy Leesburg, FL

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

PAUL GERBER Yukon, OK

Fort the first time, the problem was resolved within 15 min and fixed on the first visit

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Leigh Ann Goodale El Dorado, AR

Fast and got the problem taken care of quickly and with no trouble for me I was very happy

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Michael staelens Port Saint Lucie, FL

So far any requests I have made for service were prompt and fixed the first time

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kris Solomita Milpitas, CA

I had a really bad issue with getting the leak fixed it finally got resolved but it took a long long time and many many phone calls

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Amy Chesterland, OH

couldn't find a contractor to fix damaged ceiling and they only offered my $130 to find someone to do it. That amount is way too low.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

JOHN GILLIE CLEMMONS Rockwall, TX

They allowed me to pay for 3 different contractors to come out on an item that wasn't covered. There is ZERO accountability with the contractors who do NOT have to supply a diagnosis

3 years ago

Reply from American Home Shield

Hi John, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

Wendy Nathan Calabasas, CA

While it is easy to make appointments for service, I find the quality of service is not that good considering the yearly cost.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary B McHugh Murrells Inlet, SC

Never was able to talk to a person who could explain how to handle my problem. Just talked to very nice people that read from a script; but could not put me in touch with anyone who could actually help me.

3 years ago

Reply from American Home Shield

Hi Mary,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Kim Nalle Washington, DC

I started a repair request for my broken dryer in July. After 4 visits and three different contractors, my dryer was just finally repaired last Friday.

3 years ago

Reply from American Home Shield

Hi Kim, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Joy Duncan Seneca, SC

Right now I have three outstanding claims. My dishwasher was supposed to be delivered three days ago but I haven't heard from anyone! Other appliances are out of stock

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Luis E Colon Lake Worth, FL

I request service for my home,and after I receive the diagnostic from the contractor they told me that the won't cover any wear and tear in my Ac.unit,

3 years ago

Reply from American Home Shield

Hi Luis, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

check_circle

Verified Customer

star star star star star

Marcia Antoinette Cooke Fernley, NV

Service was quick, efficient, and professional Regular updates until job was complete.

3 years ago

Reply from American Home Shield

Hi Marcia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

check_circle

Verified Customer

star star star star star

April Forney, TX

Very fast service. Company was out next day and fixed my a/c. Very reasonably priced

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Artashes Kartalyan Pasadena, CA

Excellent customer service, Great contractors, the problem resolved in three days.

3 years ago

Reply from American Home Shield

Hi Artashes, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Chet Canode La Center, WA

Company was contacted in a timely manner, and 5 Star fixed the problem immediately

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Joy Onouye Pearl City, HI

American homeshield is always on it when scheduling an appointment to have service done

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Carole Lane West Linn, OR

It is worth the money. Your staff are very helpful. It is why I renew every year.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

evelyn Enterprise, AL

negotiating claims is straightforward and easy. network of quality contractors is top notch.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Marcus Reid Plymouth, NC

Very easy to deal with and the contractor that came to visit my home was very professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Ernest H Farmer Fairburn, GA

AHS addressed my concerns on the first call and connected me with service organization.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Roberta A. White Pittsburgh, PA

It was an easy process once the repairman indicated that the appliance needed replaced.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Mark Francescone Needham, MA

They have great local contacts for work and were prompt in helping me deal with a plumbing issue

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Brian Soeder San Antonio, TX

AHS provided fast service and provided a trained plumber to fix two bathrooms in one visit.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Teresa M Halloran Franklin, TN

The young man from Beacon Electric was timely, courteous, and had our issues repaired quickly.

3 years ago

Reply from American Home Shield

HI Teresa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

check_circle

Verified Customer

star star star star star

Fran Lake Worth, FL

They called back quickly, and the company that came out to service was professional and competent

3 years ago

Reply from American Home Shield

Hi Fran,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

check_circle

Verified Customer

star star star star star

Michele Chowdry Canoga Park, CA

I have been a customer for over 29 years, very satisfied with represenative and work.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Eric Olivares Corpus Christi, TX

Easy to work with and quick responses. They have handled both my claims quickly and smoothly.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Zhi Tong Fremont, CA

The service is helpful and friendly, efficient and timely. The feedback from the contractor could be more detailed.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Dorothy Marie Hillary Riverview, FL

Very timely and they repaired the shower head pipe , and now it doesn't leak. Thank You.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Kim Hazelbaker Amarillo, TX

Very professional and prompt. Took care of the problem and then did some extras.

3 years ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary

Sent help that did not do that kind of work and charged me the service fee. After complaint to dump them- got half back.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary Bender Rialto, CA

I don't like the fact that I have to make the appt with the company coming out to help. Also, I have to wait too long for help to come.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy Sherman Abilene, TX

Sketchy terms, we bought a house, but two items will not be repaired because of some contract exception, I have no dishwasher or ice maker in my new home because of some contract exclusion. shame on this company.

3 years ago

Reply from American Home Shield

Hi Nancy, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

check_circle

Verified Customer

star star star star star

Edward Jasonek Saint Augustine, FL

Very professional technician did not have to wait on the phone very long to get help

3 years ago

Reply from American Home Shield

Hi Edward, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Stewart Cage

All of the maintenance I have asked to be fixed was done in a timely and professional manner

3 years ago

Reply from American Home Shield

Hi Stewart, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

American Home Shield Reviews