American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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susie huang Hayward, CA

You replaced our old fridge water heater and air conditioner and repaired many other appliances

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Kacina Spruell Conroe, TX

The times that I've used it the text came out fixed the problem and I have not had a problem since.

2 years ago

Reply from American Home Shield

Hi Kacina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Nick Thomas Westminster, MD

Well for me I am returning customer and every time I put a work request it very fast

2 years ago

Reply from American Home Shield

Hi Nick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Andrew Dellaquila Ocean City, MD

They were Professional, prompt, & courteous. Explained what needed to be done & showed me the parts

2 years ago

Reply from American Home Shield

Hi Andrew, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Jennifer Zucker Charlotte, NC

The necessary part was found to fix my 20 year old microwave, which works great!

2 years ago

Reply from American Home Shield

Hi Jennifer, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Maria Hayward, CA

Good response except summer AC issues. I always have to pay out of network repairman. Too hot to wait 4 or 5 days.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 17th, 2022

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Verified Customer

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Pam evanson Henderson, NV

I would provide a higher score but the premiums seem to get higher all the time and I have been a long time customer

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Lynn Calgelia Pittsburgh, PA

I needed service right away, on Saturday, my air conditioner was leaking water all over, they didn't assign anyone until Monday.

2 years ago

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Verified Customer

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William Kinney

Customer service is lacking. Had a technician here 2 weeks ago for air conditioning. Still have not received a follow up from american home sheild

2 years ago

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Verified Customer

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JH oldenburg Tallahassee, FL

It took about 18 months for the oven replacement to be approved after they were told it couldn't be fixed on the first trip by repairman

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Steven Schertz, TX

I have been a customer for 33 years and their issue resolution response leaves a lot to be desired. Little or no help at all

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Anabel Barbosa Durham, NC

Customer Service Reps are too difficult to understand! English is not their first language! The companies who serviced my requests were outstanding.

2 years ago

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Verified Customer

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Liula Bey Saint Paul Park, MN

They do not follow up. Hold time is to long. Yet there are some that actually listen and pay attention to the client.

2 years ago

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Verified Customer

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James R Groves New Iberia, LA

The first time they sent someone he told me my A/C was in good shape. The second time I called, it had stopped working, and they said they would call me back later that day and never did

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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harold greenberg Romulus, MI

Got charged 3 times for 2 service calls, 1 charge resulting in a $32 overdraft that I will rectify in small claims court for the maximum allowed as problem was NEVER resolved! court for the maximum allowed!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Jonathan Mount Pleasant, SC

Bad experience , no solutions after long time be a member , took to long for send tech and nothing change finally they don't do anything so I pay for a long time and I didn't have any solution

2 years ago

Reply from American Home Shield

Hi Jonathan, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 12th, 2022

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Verified Customer

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Hakki Hakan Uzuner Virginia Beach, VA

AHS sent "A Water Solution, Inc." to my home on July 22, 2022 because of sump pump and water heater, the technician never looked at my water heater and I am yet without hot water.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Sidney Carter Marietta, GA

the appointment was scheduled promptly and I was contacted by the vendor for the appointment

2 years ago

Reply from American Home Shield

Hi Sidney, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Sheyron Daniel Leesville, LA

Always helpful if we have any questions and the techs are very knowledgeable on how to assist.

2 years ago

Reply from American Home Shield

Hi Sheyron, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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George Hubbard Boonville, MO

Every one at American home shields were outstanding what I needed help with a HVAC issue

2 years ago

Reply from American Home Shield

Hi George, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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JANICE M GIBSON Decatur, GA

Each time I have had to file a claim, the process was very easy and the service was excellent.

2 years ago

Reply from American Home Shield

Hi Janice, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Trudy Wooldridge Fort Worth, TX

My most recent request was immediately assigned and a plumber was able to come out within 48 hours.

2 years ago

Reply from American Home Shield

Hi Trudy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Victoria Folsom, CA

Can reach them by phone. Very efficient in sending people out. Very pleased with the service.

2 years ago

Reply from American Home Shield

Hi Victoria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Mrs. Allison E Dierlam Ardmore, OK

My service representative went above and beyond to resolve an issue with the repair company.

2 years ago

Reply from American Home Shield

Hi Mrs. Dierlam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2022

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Verified Customer

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Jackie Mills Tucson, AZ

I was having issues with my pool pump. the company they sent out got it fixed immediately

2 years ago

Reply from American Home Shield

Hi Jackie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Pamela Rock Island, IL

Easy to make requests online and assigned companies are professional and on time.

2 years ago

Reply from American Home Shield

Hi Pamela, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Larry Pritchett Fairfield, AL

The response time is great. They also let you know who the company is that's rendering the service.

2 years ago

Reply from American Home Shield

Hi Larry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Colleen Kiger Bakersfield, CA

Service person arrived earlier than anticipated and completed the repairs quickly.

2 years ago

Reply from American Home Shield

Hi Colleen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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Joseph Anthony Maslach Canfield, OH

Always professional and helpful. The contractors were professional and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2022

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Verified Customer

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Brett Mcnamar Oakland, CA

The best insurance I have ever purchased. Hassle free, quick and professional.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Brett, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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JulieGraham Fort Worth, TX

AHS has always helped me find the right people the repairs that I needed, and save time and dollars

2 years ago

Reply from American Home Shield

Hi Julie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Scott Smith New Bern, NC

Instant service I have had two claims and with in one day I was notified from the contractor

2 years ago

Reply from American Home Shield

Hi Scott, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Renee Lucente Orland Park, IL

They were very professional and quick to respond and resolve the problem. It's a great service!

2 years ago

Reply from American Home Shield

Hi Renee, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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David Gibson Atlanta, GA

They are easy to reach and they always send professional technicians out to my residence.

2 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Michael Parrott Ocean View, DE

Recently had a refrigerator compressor fail. They responded quickly and professionally.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Karen Skipper Philadelphia, PA

They are great! Most workers were excellent! The plumber and handy man were awesome!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Samuel F Dawes Creighton, PA

fast service, quality work, every detail was taken care of to the best of their ability.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Luis A Litchfield, NH

It was very easy to submit a claim and I was able to a plumber to fix some issues at my home .

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Kimberly Shepard Sacramento, CA

Sent a good contractor out to my home. They were prompt about sending a contractor & following up.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Janet Waco, TX

Everyone I spoke with or worked with was knowledgeable helpful patient totally professional

2 years ago

Reply from American Home Shield

Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Steve Phillips Plano, TX

Easy to use web interface to request service. Fast service from company they quickly contacted.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Sharon Melissa Fuller Phelan, CA

Fast service. Good company referral. No hidden fees. Excellent customer service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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randy sprow Jackson, MI

They did what they said they would do, fixed my central air quickly by qualified professional.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Dorothy Padron Lewisville, TX

They promptly respond to my service requests and keep me informed every step of the way.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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John Lucas Olive Branch, MS

Each time I call I get taken care of. The people they choose provided great service.

2 years ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Mary Burdick California City, CA

Very friendly and helpful. They do thier utmost to answer all my questions and concerns.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Colin A Emmanuel Parsippany, NJ

Great service. The technicians came in and assessed the situation and fixed it real fast.

2 years ago

Reply from American Home Shield

Hi Colin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Lee Parkison Des Moines, IA

Claim was easy to make and the problem with the air conditioner was remedied in less than 24 hours.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Margaret Lang

they havent failed me yet professional good customer service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Margaret, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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Jerry Whitehead Weatherford, TX

Response time by Service provider was as good as could be expected during this Heat Wave.

2 years ago

Reply from American Home Shield

Hi Jerry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

American Home Shield Reviews