American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Sonia Garcia Mansfield, TX

I have been without air conditioning for 2 weeks. The customer service team is unresponsive. They have not been able to escalate. I have a hard time understanding certain reps. We most will cancel.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Joseph Middleton Mesa, AZ

Never had such bad experience trying to get things fixed had to spend 7100 on a new AC unit they couldn't order the right part and had to spend 1500 on a hotwater heater told me two to three weeks to get it fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Patricia Scott Plano, TX

No one knows what to do and have cheated me out of money. Iam still waiting for my air conditioner reimbursement and have sent the invoice 5 times Wher's my money AHS? YOU ARE WORTHLESS

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Verified Customer

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Ben Flossmoor, IL

AHS has been taking my monthly payments for months. And they have been out to my home (2) times and each time they have made excuses as to why they can't honor the warranty. I'm starting to believe they are a SCAM

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Verified Customer

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Kelvin Solomon Placentia, CA

Ultra quick response time, excellent contractor assigned to my job and good coverage

3 years ago

Reply from American Home Shield

Hi Kelvin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 22nd, 2022

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Verified Customer

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Paul Kinder Virginia Beach, VA

they were immediate with my appointment and the company responded in a very timely manner

3 years ago

Reply from American Home Shield

Hi Paul, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 22nd, 2022

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Verified Customer

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Theresa Bradlow Las Vegas, NV

Service was good and professional. I had to call them and remind them to come and install the part.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 27th, 2022

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Verified Customer

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cynthia. davis Richland, WA

American Home Shield responded promptly and replaced our dishwasher when it failed.

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Verified Customer

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Dana Holland Katy, TX

Coverage is poor - I pay all of this money and you don't cover the items that need repair. Difficult to work with. The paperworks needs to be perfect or you wont do the repair work.

3 years ago

Reply from American Home Shield

Hi Dana, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your AHS contract number.

Sep. 28th, 2022

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Verified Customer

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Phil Bella Vista, CA

They were very professional to deal with and promptly scheduled the service on our appliance.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Kellie Dayton, OH

It is easy to request service and the companies they send always do a great job.

3 years ago

Reply from American Home Shield

Hi Kellie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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Milton Grubbs Dunn, NC

I always get quick service, and the contractors that are dispatch are ALWAYS very professional.

3 years ago

Reply from American Home Shield

Hi Milton,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Moore Cibolo, TX

Fast in assigning a contractor. Easy process to file complaint or issue with appliance.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Mike Euglow Aurora, CO

Great service and fast repair, sent the repair in and had a service company out right away.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Lauren Barrera San Antonio, TX

Always dependable! Worth every penny. Most reliable thing I've purchased since buying my house

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Robin Riley Liberty Lake, WA

I spoke with someone who was very professional and helped me with my problem quickly.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Laurie Long Houston, TX

My problems have always been fixed.AHS responds quickly and follows up if there are problems.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Milagros Camacho Henderson, NC

Good quick service and I am happy not having to worry about anything breaking down

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Joan Rawlings Newhall, CA

They scheduled service quickly. I didn't have to wait weeks (like with the former company.)

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Craig Berlowitz Waverly, NE

Quick and easy. website functionality is fantastic and the services are fast and effective.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Gary Marder Palm Beach, FL

Some contractors try to rip off the customers and when I explainedthat to AHS customer service They say too bad.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 16th, 2022

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Verified Customer

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Vicky Dominguez Las Vegas, NV

They schedule service right away. But, not all the service companies they send are good and reputable.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 16th, 2022

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Verified Customer

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Linda Dyson Burlingame, CA

The first repair person didn't listen to my concern and walked off the job. The others have been relatable and efficent

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 16th, 2022

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Verified Customer

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Hilary Unell Atlanta, GA

Responsiveness, confusing business practices, lack of accessibility to employees who can help/supervisors, inability to select preferred contractor

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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James Graziano Erie, PA

Had a plumber come out and look at a leak in whirlpool tub, said AHS would have to OK. Never heard back from AHS or plumber

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 20th, 2022

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Verified Customer

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Joe Media, PA

If there is an issue that the company needs to follow up on, they rarely call back. Also, it seems that they look to find ways not to fix things properly.

3 years ago

Reply from American Home Shield

Hi Joe, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS property address.

Sep. 16th, 2022

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Verified Customer

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Karen Clinton Hondo, TX

Error in billing showing me past due for service call. I have been on phone with your agents six time, each time they say oh i see file. Do not pay. and then another one calls me

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Rick Gaines Colfax, CA

Because whenever I have an issue American Home Shield always come through in a timely manner

3 years ago

Reply from American Home Shield

Hi Rick, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Charlie Jones Katy, TX

Responsive, quick, their contractors generally know their specialties and are very professional

3 years ago

Reply from American Home Shield

Hi Charlie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 8th, 2022

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Verified Customer

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Mike Sebastopol, CA

Very Positive! Always prompt customer service from AHS and The subcontractors they use

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Jeanine (Mrs. Bill) Walker Franklin, TN

It was an easy transaction from reporting the issue to getting the replacement installed.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Medrano La Puente, CA

Service was convenient, though it took longer than preferred (4 working days, 5 w/Saturday)

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Rae 3 M Battle Rocky Mount, NC

AHS has saved me thousands of dollars, replaced central air and major plumbing repairs

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Charles Jasper West Hollywood, CA

The response to my request was immediate and the problem was taken care of within a week.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Marianne Leizure Berlin, MD

Always quick and get the problem fixed and always a follow up to make sure it was resolved.

3 years ago

Reply from American Home Shield

Hi Marianne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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June Murphy Austin, TX

The installing crew got the project done and was always willing to answer my question.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Shirley Morton Palo Alto, CA

Response time and easy to request a service. Also the options of services available

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Deborah Pearson San Clemente, CA

They respond in a responsible amount of time and they take care of whatever we need

3 years ago

Reply from American Home Shield

Hi Deborah, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Roger Burnett Lawrenceville, GA

Slava called to say he was on the way, was on time, dressed neatly, polite, professional and

3 years ago

Reply from American Home Shield

Hi Roger, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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John San Diego, CA

Fast ontime service. Addressed the problem quickly. They were in and out in 15min in this case

3 years ago

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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Chuck Fort Worth, TX

Timely response. 5 stars if they could ever get my log in and email changed to my current, valid email.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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marlene voll Temecula, CA

easy although there was a long delay in getting the repair visit and then another delay in getting the part.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Gary G Doster Dayton, OH

We have had some very knowledgeable service representatives but a few times their analysis were not correct

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Lela Latimer Canton, GA

Your HVAC contractor is terrible. Came 3 times without having the AC get back to normal work.the AC started making noise after they tried to fixed it

3 years ago

Reply from American Home Shield

Hi Lela, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Asghar Hadizad Marietta, GA

MY AIRCONDITIONER BROKE ABOUT A MONTH AGO AND STILL WAITING FOR ELITE TO COME AND FIX IT THIS WEEK WE WILL BE ON THE 3DIGIT TEMP ALSO IT DAMAGED MY BATHROOM FLOOR WIT THE WATER THAT IT WAS COMING FROM THE FURNACE.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 9th, 2022

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Verified Customer

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Leonard Quemuel Hubert, NC

I was on hold for 50 minutes waiting to be assisted. Employee very nice but could not understand the English. Providers poor response dp not respond in a profeffional manner

3 years ago

Reply from American Home Shield

Hi Leonard, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Michael Bullion Stephens City, VA

Charge to much for service, refrigerator and microwave need a handle I had the handles for both of them , just to put new handles they wanted to charge 450.00. To come to the house pay in advance 100.00..

3 years ago

Reply from American Home Shield

Hi Michael, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Dave Perry Howard Lake, MN

Quickly acknowledged our issues and arrangements were made to remedy them in a reasonable time.

3 years ago

Reply from American Home Shield

Hi Dave, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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JERRY MICHALEK Boerne, TX

AHS contacted plumber right away and he diagnosed and repaired my problems in a timely manner.

3 years ago

Reply from American Home Shield

Hi Jerry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Steve Savage, MN

Because the repair men come see the problems and fix it or order parts and come back and fix asap

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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