American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Michael Murray Los Angeles, CA

Great service and a very positive outcome to the problem I was having with my oven.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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estella cardiel Madera, CA

Very easy to report a claim,timely on getting appointments set,very professional service techs

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Flores Fremont, CA

Easy and quick replacement check after being told by repairman it could 'nt be fixed .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Paula LaFavers Canton, GA

A contractor is assigned immediately and all contractor have been professional.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Barbara Jean Glass Fort Washington, MD

They were fast to get in touch with the contractor and it was easy for me to take care of

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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linda oakey Woodbridge, VA

Because AMS treat their customers with dignity and very quick to solve customers problems.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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carine Stephanie Mboumwa Champaign, IL

Three uses of our plan and all have been print and solved the issue efficiently.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Carol Shore Hudson, NC

Their response to my request is quick and the company they assign gets the job done.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Saly M. Dumfries, VA

Customer service is excellent. It may take time to wait for the tech person but it's worth it.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Ronda Johnson Kalamazoo, MI

American Home Shield really came through in the time of need, very easy to work with.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Tin S Aye Washington, DC

Always fast efficient and great price . Great suppliers. Fixes everything. Really really like

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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JB Robinson Richmond, VA

Customer oriented and they do what they said they will do! No games, but very honest company

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Joshua Cole Winston-Salem, NC

Easy to get in touch with when you have a problem. They respond with help quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Dana Roscoe Manakin-Sabot, VA

AHS took care of my problems very quickly, which is exactly what I was looking for.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Deborah Fagnani Acampo, CA

Very nice man and they showed up on time and did a very good job very pleasant and accommodating.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Betty A TorrianLee Pittsburg, CA

A/C was fixed in a timely fashion and was communicated to me when it would be fixed

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Prakash Nagarkatti Columbia, SC

Customer service culture differences make it difficult but no problems in the replacement center they are

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Sharon Horvath Prescott, AZ

Professional and thorough l. Got a contract out right away to a heating and air company

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Carolyn McKnight McDonough, GA

The last 2 items I needed fixed were fixed without any issues. And completed in a timely manner.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Jason Robertson Harker Heights, TX

I just had two questions the associated handled my request in a professional manner.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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brenda burnham Bossier City, LA

Very supportive, fine in a timely manne. I didnt think I should have paid 100$r

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Janice M. Sutton Mineola, NY

Competitive trade fees, ease of scheduling service calls and fast response in scheduling contractors.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Leland A Duey Rocklin, CA

profesional, quick to respond, discover the problem and send out the company to fix the problem

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Janet Taylorj Blairsville, PA

Always satisfied with service always taken care of in a timely matter and satisfied

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Harris Arlington, TX

I rate a better score because AHS contacted the vendor GE of my dishwasher and their repair men fixed the problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Martin McGregor Spring, TX

Some representatives aren't helpful. Have gotten my service calls wrong. One said I had an outside vendor for a call they dispatched someone to.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Shondra Cooper Chicago, IL

They have gotten much better. They have update their system to call back instead of waiting for hours on phone.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Vicky Peacock Everett, WA

I had been very frustrated with my toilet not being repaired when they should have removed the toilet to unplug it and it is still not flushing correctly!

3 years ago

Reply from American Home Shield

Hi Vicky, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Bruce A Haugeberg El Dorado, KS

Have had an open case for about 8 weeks for a stove that does not work. AHS will not work with us. Several very long phone calls later, we are without a stove and all AHS can say is wait to see if repair company responds

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Henry Howell Jr Guntersville, AL

We went without AC in the middle of Texas summer for a month and a half and when they finally did get the part because of American home shield cheapness the parts probably gonna break again real soon

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Verified Customer

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Jta Austin, TX

My experience with a plumbing company sent from AHS was not favorable at all. I am trying to get a cash out in lieu payment and it is worse then pulling teeth.

3 years ago

Reply from American Home Shield

Hi Jta, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 26th, 2022

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Verified Customer

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Robert

It's a smooth and easy process since you can request service online.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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FRANK A CICHA Ocala, FL

response was great. I appreciated thecall back system rather than the long waits of the past

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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E. Taylor Las Vegas, NV

Good customer service and reliable referral repair company. On time and fixed the problem quickly.

3 years ago

Reply from American Home Shield

Hi E, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Graham and Yasmin Elzea Spanaway, WA

Tremendous support. All of my claims are settled fast and completely to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Graham, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Deborah Shockley Jacksonville, TX

The person that help me select a replacement appliance was extremely knowledgeable and helpful.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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ed Scottsdale, AZ

Service man was very timely and knowledgeable about what he had to do to solve the problem.

3 years ago

Reply from American Home Shield

Hi Ed, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Christina Ramos North Richland Hills, TX

Fast and easy service. The company that serviced my house was prompt and courteous.

3 years ago

Reply from American Home Shield

Hi Christina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Sheila Smith Richmond, VA

They have been responsive and timely to work to get the problem we had resolved.

3 years ago

Reply from American Home Shield

Hi Sheila, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Dandan Zheng Pittsford, NY

Came when they said they would; checked out the problem and fixed it in a short amount of time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Allison Serraneau Guerin Pompano Beach, FL

On time very professional and get the job done and love to know I can count on you

3 years ago

Reply from American Home Shield

Hi Allison,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Jim gailey Oklahoma City, OK

They listen to our situation and make recommendations that are supportive to our service call.

3 years ago

Reply from American Home Shield

Hi Jim, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Pamela wallace Henderson, NV

Using excellent cntractors, excellent coverage, good price. Excellent customer servie

3 years ago

Reply from American Home Shield

Hi Pamela,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Verified Customer

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Gwenda Runer Chanute, KS

Communication was great. Got on the request fast. NO HASSLES! Really surprised me.

3 years ago

Reply from American Home Shield

Hi Gwenda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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charles e justus Del Rio, TX

The repair person was prompt and took care of servicing our air conditioning/heating system.

3 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Charlotte Robinson Covington, GA

American Home Shield gets fixed right away when somebody ask something that needs to be fixed

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Leslie Muller Goodlettsville, TN

Did right the first time. He understood the problem and fixed in a very short period of time

3 years ago

Reply from American Home Shield

Hi Leslie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Kacie Scurlock Junction City, KS

As soon as I call my service is done quickly. I love it that's what I appreciate.

3 years ago

Reply from American Home Shield

hI kACIE, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Shirley Wichita Falls, TX

Quick response and affordable coverage. I feel confident knowing I have American Home Sheild.

3 years ago

Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Eva Dalton Athens, GA

Had a great experience with them for my AC but took a little longer than expected for the full repair-5 weeks

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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