American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Jim gailey Oklahoma City, OK

They listen to our situation and make recommendations that are supportive to our service call.

3 years ago

Reply from American Home Shield

Hi Jim, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Shirley Wichita Falls, TX

Quick response and affordable coverage. I feel confident knowing I have American Home Sheild.

3 years ago

Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Leslie Muller Goodlettsville, TN

Did right the first time. He understood the problem and fixed in a very short period of time

3 years ago

Reply from American Home Shield

Hi Leslie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Allison Serraneau Guerin Pompano Beach, FL

On time very professional and get the job done and love to know I can count on you

3 years ago

Reply from American Home Shield

Hi Allison,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Kacie Scurlock Junction City, KS

As soon as I call my service is done quickly. I love it that's what I appreciate.

3 years ago

Reply from American Home Shield

hI kACIE, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Sheila Smith Richmond, VA

They have been responsive and timely to work to get the problem we had resolved.

3 years ago

Reply from American Home Shield

Hi Sheila, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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E. Taylor Las Vegas, NV

Good customer service and reliable referral repair company. On time and fixed the problem quickly.

3 years ago

Reply from American Home Shield

Hi E, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Christina Ramos North Richland Hills, TX

Fast and easy service. The company that serviced my house was prompt and courteous.

3 years ago

Reply from American Home Shield

Hi Christina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Deborah Shockley Jacksonville, TX

The person that help me select a replacement appliance was extremely knowledgeable and helpful.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Graham and Yasmin Elzea Spanaway, WA

Tremendous support. All of my claims are settled fast and completely to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Graham, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Dandan Zheng Pittsford, NY

Came when they said they would; checked out the problem and fixed it in a short amount of time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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ed Scottsdale, AZ

Service man was very timely and knowledgeable about what he had to do to solve the problem.

3 years ago

Reply from American Home Shield

Hi Ed, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Gloria L. Connelly Houston, TX

Experience has almost always been excellent. Pricing has gotten pretty high but is mostly understandable.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Mark K Lundquist Reno, NV

The service call I needed was taken care of quickly. I was referred to a good electrician who contacted me quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Thelma Lanfranco McAllen, TX

Hired a company that got the job done but just took two weeks to get it done due to ordering parts.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Gloria Robertson Clarksville, TN

Pretty good service. Response to the request for service was slow but the repair approval was quick.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Eva Dalton Athens, GA

Had a great experience with them for my AC but took a little longer than expected for the full repair-5 weeks

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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George Yurgal Fresno, CA

Sent out a tech for my AC problem as fast as they could to diagnose the problem.

3 years ago

Reply from American Home Shield

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Alan S Yuriditsky Bakersfield, CA

I have had all positive experiences in dealing with AHS. Prompt and courteous service.

3 years ago

Reply from American Home Shield

Hi Alan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Anthony R Carter Mary Esther, FL

AHS do what they promise and work hard to accommodate within the conditions set by the contract.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Christina Horton Pekin, IL

Scheduling and getting a vendor out was very easy. Hassle free and it resolved my problem.

3 years ago

Reply from American Home Shield

Hi Christina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Shamir Poonia Dublin, CA

When calling American Home Shield someone answers quickly and not put on hold forever.

3 years ago

Reply from American Home Shield

Hi Shamir, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Susan Malabar, FL

There was an AHS certified HVAC Dealer that could come on the day I called, but AHS would not let them. I had to wait another 12 days!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Carole Miller Orlando, FL

My experience with AHS in the past was always great. Unfortunately, the last couple of claims have been handled poorly (vendor and AHS).

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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LAWRENCE LYND Vacaville, CA

They only used subpar contractors. I went 30 days with out air conditioning in AZ during Simmer and it was never fixed. They even wanted me to pay a fee if I wanted to cancel my contract with them!!

3 years ago

Reply from American Home Shield

Hi Lawrence, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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R Mitchell Capitol Heights, MD

Usually when they assign a contractor, it is one with very poor reviews. I need to call and ask to find a different contractor

3 years ago

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Verified Customer

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Renee Sinatra Central, SC

It's been 10 days and they still have not decided if my ac is be fixed after it caught fire. I am in Tx in a heat wave and I can't fix it until they send someone out to check it out !

3 years ago

Reply from American Home Shield

Hi Renee, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 19th, 2022

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Verified Customer

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Ted D Wright Cedar Rapids, IA

It takes to much time complete work orders AHS clearly is following up with their appointed contractors for status updates my current work order has been open since June 2022 it is currently August 2022

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Judy Harris New Braunfels, TX

AHS was incredibly quick in responding and we were contacted immediately by the vendor.

3 years ago

Reply from American Home Shield

Hi Judy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Cynthia Milgroom Phoenix, AZ

Responsive. The assigned vendor was communicative and kept me informed regarding scheduling.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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Anita Winn Gold Canyon, AZ

Answer promptly. Very professional. Connect us with repair service that solves our problems.

3 years ago

Reply from American Home Shield

Hi Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Henry Rancho Palos Verdes, CA

Fast and easy to deal with. They also have a great website that makes to process easy.

3 years ago

Reply from American Home Shield

Hi Henry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Barry L Mortensen North Las Vegas, NV

The ease of getting help when you need it. I already recommended them to friends

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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Neil R Swanson Fullerton, CA

They resolve the problem in a timely fashion and the servicemen are always polite.

3 years ago

Reply from American Home Shield

Hi Neil, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Jeffrey russell Hammond, IN

Courteous, on time , attentive, easy to get your issues solved in a timely manner

3 years ago

Reply from American Home Shield

Jeffrey, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Randy Humphries Hendersonville, TN

Professional and efficient service and tried they best to fixed the problem ASAP

3 years ago

Reply from American Home Shield

Hi Randy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Yvonne Atlanta, GA

Love never had a disappointment with American Home Shield. AHS has taken care of my needs always!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Renee O'Neal Warren, MI

Quick, econimical and everyone who's been to the house was polite, trustworthy and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Renee, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Richard Lambert Clinton, MS

Great service from AHS and from the company that came out to service the refrigerator

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Rama Tanneeru Irving, TX

They are very timely at return calls. They're repair services call the next day.

3 years ago

Reply from American Home Shield

Hi Rama, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Karyn Niehaus Mableton, GA

Very dependable always on time. I would highly recommend American Home Shield to anyone.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Nick Thomas Westminster, MD

Well for me I am returning customer and every time I put a work request it very fast

3 years ago

Reply from American Home Shield

Hi Nick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Steven Carlson Rockford, IL

They are very responsive to service request and have an excellent level of coverage

3 years ago

Reply from American Home Shield

Hi Steven, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

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Verified Customer

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Kacina Spruell Conroe, TX

The times that I've used it the text came out fixed the problem and I have not had a problem since.

3 years ago

Reply from American Home Shield

Hi Kacina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Jennifer Zucker Charlotte, NC

The necessary part was found to fix my 20 year old microwave, which works great!

3 years ago

Reply from American Home Shield

Hi Jennifer, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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susie huang Hayward, CA

You replaced our old fridge water heater and air conditioner and repaired many other appliances

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Andrew Dellaquila Ocean City, MD

They were Professional, prompt, & courteous. Explained what needed to be done & showed me the parts

3 years ago

Reply from American Home Shield

Hi Andrew, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Liana Duran Hillsboro, OR

I have never had a problem with the company and have always been treated with respect

3 years ago

Reply from American Home Shield

Hi Liana, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

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Verified Customer

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Pam evanson Henderson, NV

I would provide a higher score but the premiums seem to get higher all the time and I have been a long time customer

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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William Kinney

Customer service is lacking. Had a technician here 2 weeks ago for air conditioning. Still have not received a follow up from american home sheild

3 years ago

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