American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Qiana McIntosh Chicago, IL

they completed repairs, was couteous and seemed concerned about me being inconvenienced

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Leland A Duey Rocklin, CA

profesional, quick to respond, discover the problem and send out the company to fix the problem

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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brenda burnham Bossier City, LA

Very supportive, fine in a timely manne. I didnt think I should have paid 100$r

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Carolyn McKnight McDonough, GA

The last 2 items I needed fixed were fixed without any issues. And completed in a timely manner.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Janet Taylorj Blairsville, PA

Always satisfied with service always taken care of in a timely matter and satisfied

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Harris Arlington, TX

I rate a better score because AHS contacted the vendor GE of my dishwasher and their repair men fixed the problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Jason Robertson Harker Heights, TX

I just had two questions the associated handled my request in a professional manner.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Janice M. Sutton Mineola, NY

Competitive trade fees, ease of scheduling service calls and fast response in scheduling contractors.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Sharon Horvath Prescott, AZ

Professional and thorough l. Got a contract out right away to a heating and air company

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Prakash Nagarkatti Columbia, SC

Customer service culture differences make it difficult but no problems in the replacement center they are

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Martin McGregor Spring, TX

Some representatives aren't helpful. Have gotten my service calls wrong. One said I had an outside vendor for a call they dispatched someone to.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Shondra Cooper Chicago, IL

They have gotten much better. They have update their system to call back instead of waiting for hours on phone.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Vicky Peacock Everett, WA

I had been very frustrated with my toilet not being repaired when they should have removed the toilet to unplug it and it is still not flushing correctly!

3 years ago

Reply from American Home Shield

Hi Vicky, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Jta Austin, TX

My experience with a plumbing company sent from AHS was not favorable at all. I am trying to get a cash out in lieu payment and it is worse then pulling teeth.

3 years ago

Reply from American Home Shield

Hi Jta, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 26th, 2022

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Verified Customer

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Henry Howell Jr Guntersville, AL

We went without AC in the middle of Texas summer for a month and a half and when they finally did get the part because of American home shield cheapness the parts probably gonna break again real soon

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Verified Customer

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Bruce A Haugeberg El Dorado, KS

Have had an open case for about 8 weeks for a stove that does not work. AHS will not work with us. Several very long phone calls later, we are without a stove and all AHS can say is wait to see if repair company responds

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Robert

It's a smooth and easy process since you can request service online.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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FRANK A CICHA Ocala, FL

response was great. I appreciated thecall back system rather than the long waits of the past

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Leslie Muller Goodlettsville, TN

Did right the first time. He understood the problem and fixed in a very short period of time

3 years ago

Reply from American Home Shield

Hi Leslie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Christina Ramos North Richland Hills, TX

Fast and easy service. The company that serviced my house was prompt and courteous.

3 years ago

Reply from American Home Shield

Hi Christina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Sheila Smith Richmond, VA

They have been responsive and timely to work to get the problem we had resolved.

3 years ago

Reply from American Home Shield

Hi Sheila, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Deborah Shockley Jacksonville, TX

The person that help me select a replacement appliance was extremely knowledgeable and helpful.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Graham and Yasmin Elzea Spanaway, WA

Tremendous support. All of my claims are settled fast and completely to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Graham, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Allison Serraneau Guerin Pompano Beach, FL

On time very professional and get the job done and love to know I can count on you

3 years ago

Reply from American Home Shield

Hi Allison,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Shirley Wichita Falls, TX

Quick response and affordable coverage. I feel confident knowing I have American Home Sheild.

3 years ago

Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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charles e justus Del Rio, TX

The repair person was prompt and took care of servicing our air conditioning/heating system.

3 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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E. Taylor Las Vegas, NV

Good customer service and reliable referral repair company. On time and fixed the problem quickly.

3 years ago

Reply from American Home Shield

Hi E, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Charlotte Robinson Covington, GA

American Home Shield gets fixed right away when somebody ask something that needs to be fixed

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Gwenda Runer Chanute, KS

Communication was great. Got on the request fast. NO HASSLES! Really surprised me.

3 years ago

Reply from American Home Shield

Hi Gwenda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Pamela wallace Henderson, NV

Using excellent cntractors, excellent coverage, good price. Excellent customer servie

3 years ago

Reply from American Home Shield

Hi Pamela,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Verified Customer

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Dandan Zheng Pittsford, NY

Came when they said they would; checked out the problem and fixed it in a short amount of time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Jim gailey Oklahoma City, OK

They listen to our situation and make recommendations that are supportive to our service call.

3 years ago

Reply from American Home Shield

Hi Jim, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Kacie Scurlock Junction City, KS

As soon as I call my service is done quickly. I love it that's what I appreciate.

3 years ago

Reply from American Home Shield

hI kACIE, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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ed Scottsdale, AZ

Service man was very timely and knowledgeable about what he had to do to solve the problem.

3 years ago

Reply from American Home Shield

Hi Ed, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Anthony R Carter Mary Esther, FL

AHS do what they promise and work hard to accommodate within the conditions set by the contract.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Gloria L. Connelly Houston, TX

Experience has almost always been excellent. Pricing has gotten pretty high but is mostly understandable.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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George Yurgal Fresno, CA

Sent out a tech for my AC problem as fast as they could to diagnose the problem.

3 years ago

Reply from American Home Shield

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Eva Dalton Athens, GA

Had a great experience with them for my AC but took a little longer than expected for the full repair-5 weeks

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Gloria Robertson Clarksville, TN

Pretty good service. Response to the request for service was slow but the repair approval was quick.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Mark K Lundquist Reno, NV

The service call I needed was taken care of quickly. I was referred to a good electrician who contacted me quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Thelma Lanfranco McAllen, TX

Hired a company that got the job done but just took two weeks to get it done due to ordering parts.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Christina Horton Pekin, IL

Scheduling and getting a vendor out was very easy. Hassle free and it resolved my problem.

3 years ago

Reply from American Home Shield

Hi Christina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Shamir Poonia Dublin, CA

When calling American Home Shield someone answers quickly and not put on hold forever.

3 years ago

Reply from American Home Shield

Hi Shamir, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Alan S Yuriditsky Bakersfield, CA

I have had all positive experiences in dealing with AHS. Prompt and courteous service.

3 years ago

Reply from American Home Shield

Hi Alan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Carole Miller Orlando, FL

My experience with AHS in the past was always great. Unfortunately, the last couple of claims have been handled poorly (vendor and AHS).

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Susan Malabar, FL

There was an AHS certified HVAC Dealer that could come on the day I called, but AHS would not let them. I had to wait another 12 days!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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R Mitchell Capitol Heights, MD

Usually when they assign a contractor, it is one with very poor reviews. I need to call and ask to find a different contractor

3 years ago

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Verified Customer

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LAWRENCE LYND Vacaville, CA

They only used subpar contractors. I went 30 days with out air conditioning in AZ during Simmer and it was never fixed. They even wanted me to pay a fee if I wanted to cancel my contract with them!!

3 years ago

Reply from American Home Shield

Hi Lawrence, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Ted D Wright Cedar Rapids, IA

It takes to much time complete work orders AHS clearly is following up with their appointed contractors for status updates my current work order has been open since June 2022 it is currently August 2022

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Renee Sinatra Central, SC

It's been 10 days and they still have not decided if my ac is be fixed after it caught fire. I am in Tx in a heat wave and I can't fix it until they send someone out to check it out !

3 years ago

Reply from American Home Shield

Hi Renee, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 19th, 2022

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