American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Cynthia Kerford Mesa, AZ

Each of the representatives have been professional, experience, efficient and patient.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Kelly Prinz Lancaster, OH

Within one week we had three different issues. Two are resolved successfully, the third is still in the works

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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Verified Customer

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Jimmy Neale Beaumont, TX

AHS has been there more than once to help me out of a jam, and save me plenty of money.

4 years ago

Reply from American Home Shield

Hi Jimmy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2022

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Verified Customer

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Kristin Rodriguez Sioux City, IA

AHS always sends out professional local technicians to check and fix my service issues

4 years ago

Reply from American Home Shield

Hi Kristin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Shannon Sylvester Peachtree City, GA

AHS has saved us countless times. Coming through with repairs and new appliances and equipment when needed.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Paul Molero Dallas, TX

It is hit and miss with American Home Shield, and you are treated like a 3rd pary when issues with an assigned contractor.

4 years ago

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Verified Customer

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Mike Alexis Saint Louis, MO

The companies that they outsource to a usually not very good. Like they make it understood that they don't want to have anything to do with home warranty

4 years ago

Reply from American Home Shield

Hi Mike, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Jaylee Bachman Wimberley, TX

I paid to have a plumber look at problems twice. Both times, they diagnosed the problem and said AHS would have to approve the fix. No follow up either time.

4 years ago

Reply from American Home Shield

Hi Jaylee, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Richard Lee Walters Alabaster, AL

Still waiting on parts 6 weeks later. Had an appointment but they never showed. Was told that I was to let themn know when ALL of the parts arrived. 3 did. Still waiting on 1 more.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 9th, 2022

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Verified Customer

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Robert scott Ellenwood, GA

My a/c unit stopped working and AHS response time to resolve my issue was horrible. Waiting on them to resolve the issue took nearly a month. I got tired of waiting and replaced my unit in my own.

4 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Alyssa Walloff Furlong, PA

The hold time on the phone is more than ten minutes each time. They don't always record your last conversation in the notes, so when you call the next time you are starting from scratch.

4 years ago

Reply from American Home Shield

Hi Alyssa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Steve Tobey Crowley, TX

Had to use the service twice since starting policy over a year ago and the service has been great!!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Edward Watson Honolulu, HI

The booking of the mechanic was timely and the technician was knowledgeable and efficient.

4 years ago

Reply from American Home Shield

Hi Edward, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Sharon Theresa Verbeck Jacksonville, FL

AHS has been responsive and timely when dealing with issues in our recently purchased home.

4 years ago

Reply from American Home Shield

Hi Sharon, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Emily Cox Redding, CA

Great experience with their contractors, always professional and easy to work with

4 years ago

Reply from American Home Shield

Hi Emily. Thank you so much for taking time to share your experience. We are very happy to know how pleased you are with the service provided. Thank you for choosing AHS as your wararnty company.

Jul. 29th, 2022

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Verified Customer

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Marion Babb Flowery Branch, GA

They were very helpful they came out right away to trouble shoot my microwave and fixed the issue

4 years ago

Reply from American Home Shield

Hi Marion, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Laurie Duffin Erie, PA

Excellent response time, accurate diagnosis, clear explanation of trouble shooting results.

4 years ago

Reply from American Home Shield

Hi Laurie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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ROBERTA AND BRIAN SCHMIDT Glendale, AZ

Met my expectations, they were efficient and thorough, job was done with no trouble.

4 years ago

Reply from American Home Shield

Hi Roberta. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 29th, 2022

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Verified Customer

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Carmen Brant Portland, OR

Excellent service and prompt service. I was able to scheduled my service online and without issue.

4 years ago

Reply from American Home Shield

Hi Carmen. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 29th, 2022

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Verified Customer

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Thomas Finch Tucson, AZ

The AC cntractor got there ealier than we had first expected and stayed until it was fixed.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Melissa Holland Temple, TX

I talk to agent and they send me the info fast and let me know when repair people can come.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Christina McGee Texarkana, TX

I used the service twice and had excellent service both times under non-emergency situations

4 years ago

Reply from American Home Shield

Hi Christina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Terril A. Nell Brevard, NC

All I had to do was call. They found the repairman to send out to fix my fridge.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Tim Springfield, VA

Team is very prompt and helps ontime. Coordinates with technicians very efficiently.

4 years ago

Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Brenda Sorrells Sherman, TX

Easy platform to obtain service. Service was performed same day and the contractors was excellent

4 years ago

Reply from American Home Shield

Hi Brenda, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Rhonda Wimpey Tulsa, OK

So far a good experience . Customer service was quite professional and expedient.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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CONNIE E. STATON

They always solve my problem and put their best people on the job. I love it!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Connie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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joseph riggio Pahrump, NV

Excellent service, parts are the correct but waiting time was to long and needs to be expited

4 years ago

Reply from American Home Shield

Hi Joseph, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Kevin Keffer Birmingham, AL

AHS got the transaction done even though the first vendor was not satisfactory....

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Lisa Martin Dayton, OH

We ran into problems but the plumber, electrician, and agent worked to get it resolved

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Dara Fleischman Philadelphia, PA

Never any drama. Always keep to their promises and their contractors are first rate

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Rachelle Kidd Visalia, CA

The repair order was easy, the repairman was poliet and my dishwasher runs like new now.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Stephanie Malatt Martinsburg, WV

It takes time depending on claim but I do like working with AHS and the outcomes at my house

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Carmen R Borges Port Saint Lucie, FL

Responsive and quality technicians. Overall good experience with American homeshield.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Cherrie Lee Raleigh, NC

They were very efficient in getting my service need request sent out to a repairman.

4 years ago

Reply from American Home Shield

Hi Cherrie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Billie Boyd Beaumont, CA

They have always responded immediately and the service we have received has been top notch.

4 years ago

Reply from American Home Shield

Hi Billie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Joanne Bender Santa Rosa, CA

Overall AHS is a quality service but only a middleman. Some of the companies that are used require better vetting.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Vanessa Alexander. Chicago, IL

The service request process is good. I would like for the replacement process to be more flexible/lenient.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Joshua Hatt Sand Creek, MI

A representative helped me to submit my sales receipt for our new microwave when I was having great difficulty.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Donald Rupert Midlothian, TX

It took multiple times to get my issue resolved because initially there wasn't a vendor to service my area.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sera b Antioch, CA

Communication is good but I feel the monthly fee is a bit much, and continues to rise with every renewal

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Tabatha Green North Las Vegas, NV

If the problem is not up to code, the $100 should be returned to customer since they have to pay out of pocket.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Gayle Lynn Kennedy Austin, TX

Response time is quick and the contract workers they have provided have always been courteous and do a great job

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Greg Jones Bedford, OH

automated system needs work. had to hang up twice to get claim reported. kept going to water leak when I was trying to report ac trouble

4 years ago

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Verified Customer

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Anthony Mattace Cleveland, TN

I had to call repeatedly to find out what AHS was going to cover regarding my AC, i had to get the information directly from the provider instead of AHSn directly from

4 years ago

Reply from American Home Shield

Hi Anthony, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Marcus Holm Austin, TX

They did not take care of my needs; did not listen to me and I had to pay out of pocket for a repair that they should have covered.

4 years ago

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Verified Customer

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Thomas Champion Las Vegas, NV

Your Automated system is horrible and refuses to allow you to talk to a human. Your rates jumped 20 dollars for no reason at all as well.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Roc Holland Killeen, TX

they are always professional and the costs for having things fixed are not out of reach

4 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Roc, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Bart Kent

Very Helpful with the process concerning our new Central Air

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Verified Customer

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Mary Smith Ceres, CA

Did not order the parts for over 3 weeks. We need an AC replacement, AHS approved it, but did not order the parts for 3 weeks, during a heatwave. It took me calling them multiple times just to order everything.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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