American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jay Burts Mesa, AZ

They charged $75 sent technician to the house. The technician charged $185 to fix the faucet, he said it wasn't covered under warranty. If so then why send technician and charge $75 deductible?

2 years ago

Reply from American Home Shield

Hi Jay, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Verified Customer

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Krista K Potter Lincoln, NE

Quick and efficient service. Coverage & rates are reasonable. Requesting service is easy.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Marsha Griep Sun City West, AZ

I have never had a problem with any repair appointment. Friendly and courteous service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Tamara Spain Dallas, TX

They have always sent out people in a timely manner who always gets whatever job is requested.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Leslie allegro Ponte Vedra Beach, FL

Very easy to get help and they come within 1 to 2 days and always nice respectful companies

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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steve Dolce Roseland, NJ

Price of coverage. Scope of coverage. Quick response. Solves the issue at hand.

2 years ago

Reply from American Home Shield

Hi Steve, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Enrique Zenteno Houston, TX

Been with them for 30 years. Great service and usually quick response. Price is right.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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ANITA E BALL Lima, OH

Excellent service and support, all claims are handled and managed on time and successful.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Gail Quellette Lakeland, FL

They were very helpful with communicating they service providers were excellent

2 years ago

Reply from American Home Shield

Hi Gail, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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Mona Saint Paul, MN

Saved me a ton of money on an AC repair that I otherwise didn't have an answer for

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Anita R Boehm-Renner Pittsburgh, PA

Easy to process a claim, customer service is top notch. I recommend AHS to all my clients.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Pat miller Cottonwood, CA

I didn't have to worry about anything I called and they set everything up for service

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Corey Dingman Fargo, ND

The online login and app make it easy to see what is covered and how to schedule service

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Danielle Schwartz Winona, MN

AHS always resolve my problems and most of their contractors are knowledgeable

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Sharon Mcloughlin Las Vegas, NV

The technicians provided courteous service and displayed outstanding professionalism.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Phyllis Jenks Savannah, GA

When something broke it's quick easy and painless to get the process started on your repair

2 years ago

Reply from American Home Shield

Hi Phyllis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Bruce Rubenstein Universal City, TX

Tremendous folks that do these things the right way and show respect to the customer

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Kristen Ray Arlington Heights, IL

You have improved the automated phone system and the wait times were bearable when necessary

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Christina L Barrera Mansfield, TX

AHS service is very fast, professional and affordable, they always provide an excellent attention

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Jeffrey Plummer Streetman, TX

Very hard to reach but understanding the times of heat I was calling. Sent to overflow 8 times

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Alexander Koch Las Vegas, NV

They help me right away when I need it , I strongly recommend it to everyone out there, thank you

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Heidi Lake Mary, FL

We have had to call them on several occasions, and have always received prompt service.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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John Miroballi Mesa, AZ

The agent quickly diagnosed the issue and provide the resolution to our satisfaction

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Jose Pichardo Hurst, TX

I was running a little late; the tech call me and made sure our times were good for both of us!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Jeff Miller Mc Kinney, TX

It was good considering the times,problem I hear is that you have to call back to ofter

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Matt Frank Hilton Head Island, SC

They set up the repair call asap. Repairman comes on time and is courteous and fixes the problem.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Teresa Carter Kansas City, MO

Overall the service is very good. There can be a miscommunication with the different vendors that come to fix the issue

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Manuel Silva Walla Walla, WA

I have been waiting since May 19th for my service request and nothing is done to date. I was give two appointments and no vender.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Nancy Benes Mobile, AL

service contractors are usually prompt in arriving and diagnosimg the problems but parts ordering has been terribly slow

2 years ago

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Verified Customer

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Roger Diebolt Kansas City, MO

They raised my contract price at renewal. The deductible was always taken out of my bank weeks late. They cancelled our appointments a lot.

2 years ago

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Verified Customer

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David Carter Odenton, MD

Until recently I have not had any issues with AHS but my latest service request has been a nightmare. I submitted the request on 2

2 years ago

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Verified Customer

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william coleman Abington, PA

Small appliances ok, ac repair not good. Waiting for weeks for parts in105 to 115 weather. Called several times no call back

2 years ago

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Verified Customer

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Audra Johnson Dallas, TX

They claimed non-coverage on replacement of HVAC unit which is what I specifically requested when signing on. And I was never able to access contract

2 years ago

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Verified Customer

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RACHEL THOMSON Elgin, IL

2nd - call back a/c went out two days after the tech was there after he bypassed the reset switch. Brilliant! Now no way for me to restart

2 years ago

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Verified Customer

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James Horstman Baltimore, MD

I have had them for many years. Price keeps going up but when an appliance needs replacement you are only given half the value

2 years ago

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Verified Customer

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Richard B McElroy Keller, TX

Contractors they use are not professional and unreliable. This is our first experience with AHS and I don't feel that they go out of their way to resolve an issue.

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Jamayne Altman Killeen, TX

Always very timely within 48 hours, courteous and informative as far as future maintenance.

2 years ago

Reply from American Home Shield

Hi Jamayne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Kathleen Espitallier Vancouver, WA

They are great! We're in love with AHS. They always have professional service people.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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LeLieu Pham Chicago, IL

It's nice to speak to a real person who can actually help answer your questions.

2 years ago

Reply from American Home Shield

Hi LeLieu,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Cameron Rumm Allison Park, PA

Work was done in a timely manner. Also had great communication. Would recommend

2 years ago

Reply from American Home Shield

Hi Cameron, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Janice Becouvarakis Hampton, VA

Services provided have been right at my expectations & in some cases beyond my expectations.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Sherecce Fields College Station, TX

They were able to have someone fix my microwave: it was easy and quick. No hassle.

2 years ago

Reply from American Home Shield

Hi Sherecce, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Kathi Garofalow Jacksonville, FL

AHS sent an experienced contractor that fixed our AC issues quicky and efficiently.

2 years ago

Reply from American Home Shield

Hi Kathi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Kevin Williams Bowie, MD

I was very satisfied with the request for service as well as the service provided.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Myoshi Austin North Little Rock, AR

Fast service, good customer service. The prices were affordable for fixing our air

2 years ago

Reply from American Home Shield

Hi Myoshi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Michael Phillip Summerville, SC

Very responsive and efficient. Depending on the plan you get, most repairs are coveredthe pla

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Robert Davis Pahrump, NV

Boy when things go wrong this is a great company to have waiting to assist you in your repairs.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Mr K E Earhart Woodland Hills, CA

verypositive from initial contact with problem thru to comp;letion of fixing the problem

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Steve Seltzer

Quick replacement decision I've already completed this survey once

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Inis P Barney Murphysboro, IL

They get the needed technician out in a timely manner. The price is reasonable.

2 years ago

Reply from American Home Shield

Hi Inis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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