American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Judy Harris New Braunfels, TX

AHS was incredibly quick in responding and we were contacted immediately by the vendor.

3 years ago

Reply from American Home Shield

Hi Judy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star

Cynthia Milgroom Phoenix, AZ

Responsive. The assigned vendor was communicative and kept me informed regarding scheduling.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

check_circle

Verified Customer

star star star star star

Anita Winn Gold Canyon, AZ

Answer promptly. Very professional. Connect us with repair service that solves our problems.

3 years ago

Reply from American Home Shield

Hi Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Barry L Mortensen North Las Vegas, NV

The ease of getting help when you need it. I already recommended them to friends

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

check_circle

Verified Customer

star star star star star

Henry Rancho Palos Verdes, CA

Fast and easy to deal with. They also have a great website that makes to process easy.

3 years ago

Reply from American Home Shield

Hi Henry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Neil R Swanson Fullerton, CA

They resolve the problem in a timely fashion and the servicemen are always polite.

3 years ago

Reply from American Home Shield

Hi Neil, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Richard Lambert Clinton, MS

Great service from AHS and from the company that came out to service the refrigerator

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Randy Humphries Hendersonville, TN

Professional and efficient service and tried they best to fixed the problem ASAP

3 years ago

Reply from American Home Shield

Hi Randy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Renee O'Neal Warren, MI

Quick, econimical and everyone who's been to the house was polite, trustworthy and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Renee, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star

Yvonne Atlanta, GA

Love never had a disappointment with American Home Shield. AHS has taken care of my needs always!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Karyn Niehaus Mableton, GA

Very dependable always on time. I would highly recommend American Home Shield to anyone.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Rama Tanneeru Irving, TX

They are very timely at return calls. They're repair services call the next day.

3 years ago

Reply from American Home Shield

Hi Rama, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Jeffrey russell Hammond, IN

Courteous, on time , attentive, easy to get your issues solved in a timely manner

3 years ago

Reply from American Home Shield

Jeffrey, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Liana Duran Hillsboro, OR

I have never had a problem with the company and have always been treated with respect

3 years ago

Reply from American Home Shield

Hi Liana, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Nick Thomas Westminster, MD

Well for me I am returning customer and every time I put a work request it very fast

3 years ago

Reply from American Home Shield

Hi Nick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Steven Carlson Rockford, IL

They are very responsive to service request and have an excellent level of coverage

3 years ago

Reply from American Home Shield

Hi Steven, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

susie huang Hayward, CA

You replaced our old fridge water heater and air conditioner and repaired many other appliances

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Jennifer Zucker Charlotte, NC

The necessary part was found to fix my 20 year old microwave, which works great!

3 years ago

Reply from American Home Shield

Hi Jennifer, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Andrew Dellaquila Ocean City, MD

They were Professional, prompt, & courteous. Explained what needed to be done & showed me the parts

3 years ago

Reply from American Home Shield

Hi Andrew, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Kacina Spruell Conroe, TX

The times that I've used it the text came out fixed the problem and I have not had a problem since.

3 years ago

Reply from American Home Shield

Hi Kacina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Lynn Calgelia Pittsburgh, PA

I needed service right away, on Saturday, my air conditioner was leaking water all over, they didn't assign anyone until Monday.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Steven Schertz, TX

I have been a customer for 33 years and their issue resolution response leaves a lot to be desired. Little or no help at all

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Maria Hayward, CA

Good response except summer AC issues. I always have to pay out of network repairman. Too hot to wait 4 or 5 days.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Pam evanson Henderson, NV

I would provide a higher score but the premiums seem to get higher all the time and I have been a long time customer

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

William Kinney

Customer service is lacking. Had a technician here 2 weeks ago for air conditioning. Still have not received a follow up from american home sheild

3 years ago

check_circle

Verified Customer

star star star star_border star_border

JH oldenburg Tallahassee, FL

It took about 18 months for the oven replacement to be approved after they were told it couldn't be fixed on the first trip by repairman

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Hakki Hakan Uzuner Virginia Beach, VA

AHS sent "A Water Solution, Inc." to my home on July 22, 2022 because of sump pump and water heater, the technician never looked at my water heater and I am yet without hot water.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jonathan Mount Pleasant, SC

Bad experience , no solutions after long time be a member , took to long for send tech and nothing change finally they don't do anything so I pay for a long time and I didn't have any solution

3 years ago

Reply from American Home Shield

Hi Jonathan, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

harold greenberg Romulus, MI

Got charged 3 times for 2 service calls, 1 charge resulting in a $32 overdraft that I will rectify in small claims court for the maximum allowed as problem was NEVER resolved! court for the maximum allowed!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

James R Groves New Iberia, LA

The first time they sent someone he told me my A/C was in good shape. The second time I called, it had stopped working, and they said they would call me back later that day and never did

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Anabel Barbosa Durham, NC

Customer Service Reps are too difficult to understand! English is not their first language! The companies who serviced my requests were outstanding.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Liula Bey Saint Paul Park, MN

They do not follow up. Hold time is to long. Yet there are some that actually listen and pay attention to the client.

3 years ago

check_circle

Verified Customer

star star star star star

Brett Mcnamar Oakland, CA

The best insurance I have ever purchased. Hassle free, quick and professional.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Brett, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Jackie Mills Tucson, AZ

I was having issues with my pool pump. the company they sent out got it fixed immediately

3 years ago

Reply from American Home Shield

Hi Jackie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Mrs. Allison E Dierlam Ardmore, OK

My service representative went above and beyond to resolve an issue with the repair company.

3 years ago

Reply from American Home Shield

Hi Mrs. Dierlam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star

Pamela Rock Island, IL

Easy to make requests online and assigned companies are professional and on time.

3 years ago

Reply from American Home Shield

Hi Pamela, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Larry Pritchett Fairfield, AL

The response time is great. They also let you know who the company is that's rendering the service.

3 years ago

Reply from American Home Shield

Hi Larry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Sidney Carter Marietta, GA

the appointment was scheduled promptly and I was contacted by the vendor for the appointment

3 years ago

Reply from American Home Shield

Hi Sidney, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Victoria Folsom, CA

Can reach them by phone. Very efficient in sending people out. Very pleased with the service.

3 years ago

Reply from American Home Shield

Hi Victoria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Trudy Wooldridge Fort Worth, TX

My most recent request was immediately assigned and a plumber was able to come out within 48 hours.

3 years ago

Reply from American Home Shield

Hi Trudy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Sheyron Daniel Leesville, LA

Always helpful if we have any questions and the techs are very knowledgeable on how to assist.

3 years ago

Reply from American Home Shield

Hi Sheyron, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

check_circle

Verified Customer

star star star star star

George Hubbard Boonville, MO

Every one at American home shields were outstanding what I needed help with a HVAC issue

3 years ago

Reply from American Home Shield

Hi George, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

check_circle

Verified Customer

star star star star star

Joseph Anthony Maslach Canfield, OH

Always professional and helpful. The contractors were professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star

Colleen Kiger Bakersfield, CA

Service person arrived earlier than anticipated and completed the repairs quickly.

3 years ago

Reply from American Home Shield

Hi Colleen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

JANICE M GIBSON Decatur, GA

Each time I have had to file a claim, the process was very easy and the service was excellent.

3 years ago

Reply from American Home Shield

Hi Janice, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Dorothy Padron Lewisville, TX

They promptly respond to my service requests and keep me informed every step of the way.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Mary Burdick California City, CA

Very friendly and helpful. They do thier utmost to answer all my questions and concerns.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

randy sprow Jackson, MI

They did what they said they would do, fixed my central air quickly by qualified professional.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Karen Skipper Philadelphia, PA

They are great! Most workers were excellent! The plumber and handy man were awesome!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Samuel F Dawes Creighton, PA

fast service, quality work, every detail was taken care of to the best of their ability.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

American Home Shield Reviews