American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Kacie Scurlock Junction City, KS

As soon as I call my service is done quickly. I love it that's what I appreciate.

3 years ago

Reply from American Home Shield

hI kACIE, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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charles e justus Del Rio, TX

The repair person was prompt and took care of servicing our air conditioning/heating system.

3 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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George Yurgal Fresno, CA

Sent out a tech for my AC problem as fast as they could to diagnose the problem.

3 years ago

Reply from American Home Shield

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Anthony R Carter Mary Esther, FL

AHS do what they promise and work hard to accommodate within the conditions set by the contract.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Mark K Lundquist Reno, NV

The service call I needed was taken care of quickly. I was referred to a good electrician who contacted me quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Gloria L. Connelly Houston, TX

Experience has almost always been excellent. Pricing has gotten pretty high but is mostly understandable.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Thelma Lanfranco McAllen, TX

Hired a company that got the job done but just took two weeks to get it done due to ordering parts.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Gloria Robertson Clarksville, TN

Pretty good service. Response to the request for service was slow but the repair approval was quick.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Shamir Poonia Dublin, CA

When calling American Home Shield someone answers quickly and not put on hold forever.

3 years ago

Reply from American Home Shield

Hi Shamir, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Christina Horton Pekin, IL

Scheduling and getting a vendor out was very easy. Hassle free and it resolved my problem.

3 years ago

Reply from American Home Shield

Hi Christina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Alan S Yuriditsky Bakersfield, CA

I have had all positive experiences in dealing with AHS. Prompt and courteous service.

3 years ago

Reply from American Home Shield

Hi Alan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Eva Dalton Athens, GA

Had a great experience with them for my AC but took a little longer than expected for the full repair-5 weeks

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Carole Miller Orlando, FL

My experience with AHS in the past was always great. Unfortunately, the last couple of claims have been handled poorly (vendor and AHS).

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Susan Malabar, FL

There was an AHS certified HVAC Dealer that could come on the day I called, but AHS would not let them. I had to wait another 12 days!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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R Mitchell Capitol Heights, MD

Usually when they assign a contractor, it is one with very poor reviews. I need to call and ask to find a different contractor

3 years ago

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Verified Customer

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LAWRENCE LYND Vacaville, CA

They only used subpar contractors. I went 30 days with out air conditioning in AZ during Simmer and it was never fixed. They even wanted me to pay a fee if I wanted to cancel my contract with them!!

3 years ago

Reply from American Home Shield

Hi Lawrence, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Renee Sinatra Central, SC

It's been 10 days and they still have not decided if my ac is be fixed after it caught fire. I am in Tx in a heat wave and I can't fix it until they send someone out to check it out !

3 years ago

Reply from American Home Shield

Hi Renee, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 19th, 2022

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Verified Customer

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Ted D Wright Cedar Rapids, IA

It takes to much time complete work orders AHS clearly is following up with their appointed contractors for status updates my current work order has been open since June 2022 it is currently August 2022

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Cynthia Milgroom Phoenix, AZ

Responsive. The assigned vendor was communicative and kept me informed regarding scheduling.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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Anita Winn Gold Canyon, AZ

Answer promptly. Very professional. Connect us with repair service that solves our problems.

3 years ago

Reply from American Home Shield

Hi Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Neil R Swanson Fullerton, CA

They resolve the problem in a timely fashion and the servicemen are always polite.

3 years ago

Reply from American Home Shield

Hi Neil, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Henry Rancho Palos Verdes, CA

Fast and easy to deal with. They also have a great website that makes to process easy.

3 years ago

Reply from American Home Shield

Hi Henry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Barry L Mortensen North Las Vegas, NV

The ease of getting help when you need it. I already recommended them to friends

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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Judy Harris New Braunfels, TX

AHS was incredibly quick in responding and we were contacted immediately by the vendor.

3 years ago

Reply from American Home Shield

Hi Judy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Yvonne Atlanta, GA

Love never had a disappointment with American Home Shield. AHS has taken care of my needs always!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Karyn Niehaus Mableton, GA

Very dependable always on time. I would highly recommend American Home Shield to anyone.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Rama Tanneeru Irving, TX

They are very timely at return calls. They're repair services call the next day.

3 years ago

Reply from American Home Shield

Hi Rama, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Richard Lambert Clinton, MS

Great service from AHS and from the company that came out to service the refrigerator

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Jeffrey russell Hammond, IN

Courteous, on time , attentive, easy to get your issues solved in a timely manner

3 years ago

Reply from American Home Shield

Jeffrey, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Randy Humphries Hendersonville, TN

Professional and efficient service and tried they best to fixed the problem ASAP

3 years ago

Reply from American Home Shield

Hi Randy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Renee O'Neal Warren, MI

Quick, econimical and everyone who's been to the house was polite, trustworthy and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Renee, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Liana Duran Hillsboro, OR

I have never had a problem with the company and have always been treated with respect

3 years ago

Reply from American Home Shield

Hi Liana, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

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Verified Customer

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susie huang Hayward, CA

You replaced our old fridge water heater and air conditioner and repaired many other appliances

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Kacina Spruell Conroe, TX

The times that I've used it the text came out fixed the problem and I have not had a problem since.

3 years ago

Reply from American Home Shield

Hi Kacina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Jennifer Zucker Charlotte, NC

The necessary part was found to fix my 20 year old microwave, which works great!

3 years ago

Reply from American Home Shield

Hi Jennifer, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Andrew Dellaquila Ocean City, MD

They were Professional, prompt, & courteous. Explained what needed to be done & showed me the parts

3 years ago

Reply from American Home Shield

Hi Andrew, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Steven Carlson Rockford, IL

They are very responsive to service request and have an excellent level of coverage

3 years ago

Reply from American Home Shield

Hi Steven, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

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Verified Customer

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Nick Thomas Westminster, MD

Well for me I am returning customer and every time I put a work request it very fast

3 years ago

Reply from American Home Shield

Hi Nick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Lynn Calgelia Pittsburgh, PA

I needed service right away, on Saturday, my air conditioner was leaking water all over, they didn't assign anyone until Monday.

3 years ago

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Verified Customer

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JH oldenburg Tallahassee, FL

It took about 18 months for the oven replacement to be approved after they were told it couldn't be fixed on the first trip by repairman

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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William Kinney

Customer service is lacking. Had a technician here 2 weeks ago for air conditioning. Still have not received a follow up from american home sheild

3 years ago

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Verified Customer

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Pam evanson Henderson, NV

I would provide a higher score but the premiums seem to get higher all the time and I have been a long time customer

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Steven Schertz, TX

I have been a customer for 33 years and their issue resolution response leaves a lot to be desired. Little or no help at all

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Maria Hayward, CA

Good response except summer AC issues. I always have to pay out of network repairman. Too hot to wait 4 or 5 days.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 17th, 2022

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Verified Customer

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harold greenberg Romulus, MI

Got charged 3 times for 2 service calls, 1 charge resulting in a $32 overdraft that I will rectify in small claims court for the maximum allowed as problem was NEVER resolved! court for the maximum allowed!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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James R Groves New Iberia, LA

The first time they sent someone he told me my A/C was in good shape. The second time I called, it had stopped working, and they said they would call me back later that day and never did

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Anabel Barbosa Durham, NC

Customer Service Reps are too difficult to understand! English is not their first language! The companies who serviced my requests were outstanding.

3 years ago

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Verified Customer

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Hakki Hakan Uzuner Virginia Beach, VA

AHS sent "A Water Solution, Inc." to my home on July 22, 2022 because of sump pump and water heater, the technician never looked at my water heater and I am yet without hot water.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Liula Bey Saint Paul Park, MN

They do not follow up. Hold time is to long. Yet there are some that actually listen and pay attention to the client.

3 years ago

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Verified Customer

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Jonathan Mount Pleasant, SC

Bad experience , no solutions after long time be a member , took to long for send tech and nothing change finally they don't do anything so I pay for a long time and I didn't have any solution

3 years ago

Reply from American Home Shield

Hi Jonathan, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 12th, 2022

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