American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Luis A Litchfield, NH

It was very easy to submit a claim and I was able to a plumber to fix some issues at my home .

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Mary Burdick California City, CA

Very friendly and helpful. They do thier utmost to answer all my questions and concerns.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Samuel F Dawes Creighton, PA

fast service, quality work, every detail was taken care of to the best of their ability.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Lee Parkison Des Moines, IA

Claim was easy to make and the problem with the air conditioner was remedied in less than 24 hours.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Karen Skipper Philadelphia, PA

They are great! Most workers were excellent! The plumber and handy man were awesome!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Michael Parrott Ocean View, DE

Recently had a refrigerator compressor fail. They responded quickly and professionally.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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David Gibson Atlanta, GA

They are easy to reach and they always send professional technicians out to my residence.

3 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Renee Lucente Orland Park, IL

They were very professional and quick to respond and resolve the problem. It's a great service!

3 years ago

Reply from American Home Shield

Hi Renee, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Scott Smith New Bern, NC

Instant service I have had two claims and with in one day I was notified from the contractor

3 years ago

Reply from American Home Shield

Hi Scott, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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JulieGraham Fort Worth, TX

AHS has always helped me find the right people the repairs that I needed, and save time and dollars

3 years ago

Reply from American Home Shield

Hi Julie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Janet Waco, TX

Everyone I spoke with or worked with was knowledgeable helpful patient totally professional

3 years ago

Reply from American Home Shield

Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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John Lucas Olive Branch, MS

Each time I call I get taken care of. The people they choose provided great service.

3 years ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Colin A Emmanuel Parsippany, NJ

Great service. The technicians came in and assessed the situation and fixed it real fast.

3 years ago

Reply from American Home Shield

Hi Colin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Margaret Lang

they havent failed me yet professional good customer service

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Margaret, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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Marie Nozil Lawrenceville, GA

Fast and efficient. Problems were solved. Technicians were very professional and knowledgeable

3 years ago

Reply from American Home Shield

Hi Marie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Ken Crofton, MD

Customer service over the phone from the Philippines was better then all I have ever experienced

3 years ago

Reply from American Home Shield

Hi Ken, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Jerry Whitehead Weatherford, TX

Response time by Service provider was as good as could be expected during this Heat Wave.

3 years ago

Reply from American Home Shield

Hi Jerry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Cynthia Kerford Mesa, AZ

Each of the representatives have been professional, experience, efficient and patient.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Kristin Rodriguez Sioux City, IA

AHS always sends out professional local technicians to check and fix my service issues

3 years ago

Reply from American Home Shield

Hi Kristin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Shannon Sylvester Peachtree City, GA

AHS has saved us countless times. Coming through with repairs and new appliances and equipment when needed.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Jimmy Neale Beaumont, TX

AHS has been there more than once to help me out of a jam, and save me plenty of money.

3 years ago

Reply from American Home Shield

Hi Jimmy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2022

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Verified Customer

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Kelly Prinz Lancaster, OH

Within one week we had three different issues. Two are resolved successfully, the third is still in the works

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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Verified Customer

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Paul Molero Dallas, TX

It is hit and miss with American Home Shield, and you are treated like a 3rd pary when issues with an assigned contractor.

3 years ago

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Verified Customer

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Jaylee Bachman Wimberley, TX

I paid to have a plumber look at problems twice. Both times, they diagnosed the problem and said AHS would have to approve the fix. No follow up either time.

3 years ago

Reply from American Home Shield

Hi Jaylee, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Mike Alexis Saint Louis, MO

The companies that they outsource to a usually not very good. Like they make it understood that they don't want to have anything to do with home warranty

3 years ago

Reply from American Home Shield

Hi Mike, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Robert scott Ellenwood, GA

My a/c unit stopped working and AHS response time to resolve my issue was horrible. Waiting on them to resolve the issue took nearly a month. I got tired of waiting and replaced my unit in my own.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Alyssa Walloff Furlong, PA

The hold time on the phone is more than ten minutes each time. They don't always record your last conversation in the notes, so when you call the next time you are starting from scratch.

3 years ago

Reply from American Home Shield

Hi Alyssa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Richard Lee Walters Alabaster, AL

Still waiting on parts 6 weeks later. Had an appointment but they never showed. Was told that I was to let themn know when ALL of the parts arrived. 3 did. Still waiting on 1 more.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 9th, 2022

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Verified Customer

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Melissa Holland Temple, TX

I talk to agent and they send me the info fast and let me know when repair people can come.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Steve Tobey Crowley, TX

Had to use the service twice since starting policy over a year ago and the service has been great!!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Laurie Duffin Erie, PA

Excellent response time, accurate diagnosis, clear explanation of trouble shooting results.

3 years ago

Reply from American Home Shield

Hi Laurie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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ROBERTA AND BRIAN SCHMIDT Glendale, AZ

Met my expectations, they were efficient and thorough, job was done with no trouble.

3 years ago

Reply from American Home Shield

Hi Roberta. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 29th, 2022

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Verified Customer

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Emily Cox Redding, CA

Great experience with their contractors, always professional and easy to work with

3 years ago

Reply from American Home Shield

Hi Emily. Thank you so much for taking time to share your experience. We are very happy to know how pleased you are with the service provided. Thank you for choosing AHS as your wararnty company.

Jul. 29th, 2022

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Verified Customer

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Thomas Finch Tucson, AZ

The AC cntractor got there ealier than we had first expected and stayed until it was fixed.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Carmen Brant Portland, OR

Excellent service and prompt service. I was able to scheduled my service online and without issue.

3 years ago

Reply from American Home Shield

Hi Carmen. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 29th, 2022

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Verified Customer

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Marion Babb Flowery Branch, GA

They were very helpful they came out right away to trouble shoot my microwave and fixed the issue

3 years ago

Reply from American Home Shield

Hi Marion, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Edward Watson Honolulu, HI

The booking of the mechanic was timely and the technician was knowledgeable and efficient.

3 years ago

Reply from American Home Shield

Hi Edward, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Sharon Theresa Verbeck Jacksonville, FL

AHS has been responsive and timely when dealing with issues in our recently purchased home.

3 years ago

Reply from American Home Shield

Hi Sharon, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Brenda Sorrells Sherman, TX

Easy platform to obtain service. Service was performed same day and the contractors was excellent

3 years ago

Reply from American Home Shield

Hi Brenda, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Tim Springfield, VA

Team is very prompt and helps ontime. Coordinates with technicians very efficiently.

3 years ago

Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Rhonda Wimpey Tulsa, OK

So far a good experience . Customer service was quite professional and expedient.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Cherrie Lee Raleigh, NC

They were very efficient in getting my service need request sent out to a repairman.

3 years ago

Reply from American Home Shield

Hi Cherrie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Kevin Keffer Birmingham, AL

AHS got the transaction done even though the first vendor was not satisfactory....

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Billie Boyd Beaumont, CA

They have always responded immediately and the service we have received has been top notch.

3 years ago

Reply from American Home Shield

Hi Billie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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CONNIE E. STATON

They always solve my problem and put their best people on the job. I love it!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Connie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Terril A. Nell Brevard, NC

All I had to do was call. They found the repairman to send out to fix my fridge.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Stephanie Malatt Martinsburg, WV

It takes time depending on claim but I do like working with AHS and the outcomes at my house

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Christina McGee Texarkana, TX

I used the service twice and had excellent service both times under non-emergency situations

3 years ago

Reply from American Home Shield

Hi Christina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Carmen R Borges Port Saint Lucie, FL

Responsive and quality technicians. Overall good experience with American homeshield.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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joseph riggio Pahrump, NV

Excellent service, parts are the correct but waiting time was to long and needs to be expited

3 years ago

Reply from American Home Shield

Hi Joseph, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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