American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Charles Jones Spring, TX

Shawn did an outstanding job and explained things very well! Great customer service!

2 years ago

Reply from American Home Shield

Hi Charles, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Nancy Roberts Evansville, IN

Timely addressing of my problem, politeness, knowledge, patience with my low tech abilities

2 years ago

Reply from American Home Shield

Hi Nancy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Derrik Olmstead Beatrice, NE

Excellent customer service. They really cared about resolving any problems I had at my house.

2 years ago

Reply from American Home Shield

Hi Derrik, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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LARRY J GRIFFIN Ellenwood, GA

My appliance and home maintenace issues were handled coureously, swiftly and professionally.

2 years ago

Reply from American Home Shield

Hi Larry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Bill Pope Portsmouth, VA

They came out when they said they would. The technician was very knowledgeable and helpful .

2 years ago

Reply from American Home Shield

Hi Bill, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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Sean Arcata, CA

AHS is responsive, proactive, and provides me peace of mind. If something goes wrong, it gets taken care of.

2 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 25th, 2023

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Verified Customer

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Christopher Dovi Dogbeaze Omaha, NE

we pay twice for a service before finally replace. the water heater was finally replace but the bathroom is still running

2 years ago

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Verified Customer

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Marybeth Grambo Virginia Beach, VA

We pay a regular fee, pay to get any appointment and then usually have to pay to have the repair done; I just don't see the value of this company

2 years ago

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Verified Customer

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Kathy Russell Lemon Grove, CA

It has been months and I STILL have not received my reimbursement. I HATE dealing with the non-English speaking reps. who promise and NEVER follow through and pick Repair Companies not even in the area.

2 years ago

Reply from American Home Shield

Hi Kathy, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Carol Presnell Haughton, LA

It's been 2 weeks and now I have to find a contractor and I asked for supervisor and never got one because I got a different answer every time I call and still don't have a appointment

2 years ago

Reply from American Home Shield

Hi Carol, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 17th, 2022

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Verified Customer

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Jennifer Thomas Little Rock, AR

The service I have receives has been terrible. I filed the claim for my AC unit on 5/11/22 as of today 6/7/2022 the part has not been order to repair my unit. I was told on 5/24/22 that the part was ordered on that day.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Verified Customer

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Dina caldwell London, OH

I have been told for a week now that someone will be out to fix my ac. They have not shown up or called. I have asked for a different contractor to be sent and was told this one is all they have.

2 years ago

Reply from American Home Shield

Hi Dina, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Verified Customer

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Paul Scott Fayetteville, GA

They don't seem to care and they do the minimum and take to long to get to the bottom of the issue. Costing clients more money, time and inconvenience.

2 years ago

Reply from American Home Shield

Hi Paul, I hate to hear about your American Home Shield service experience and the issues that have occurred. would be glad to speak with you to assist. Please provide your property address.

Jun. 17th, 2022

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Verified Customer

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Mike Kaufman, TX

The tech that came out was great he knew what he was doing, was professional, and very timely

2 years ago

Reply from American Home Shield

Hi Mike, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Lamar Cameron, NC

Great service response in a timely manner. I Definitely will use them in the future if needed.

2 years ago

Reply from American Home Shield

Hi Lamar, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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lary ledbetter Lonsdale, AR

on time ,he was knowledgeable explained mainly he fixed our problem,and was friendly .

2 years ago

Reply from American Home Shield

Hi Lary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Erick Harris Fairview Heights, IL

Appointment went well and fast. Company called back and came out and made the repairs.

2 years ago

Reply from American Home Shield

Hi Erick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Tom Brokaw Parker, CO

I Called for a refrigerator problem and a service tech was fast and professional.

2 years ago

Reply from American Home Shield

Hi Tom, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Verified Customer

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Anne M. Fulton Bloomington, IL

I like that I can call or get online to place a service call and they are very quick to respond.

2 years ago

Reply from American Home Shield

Hi Anne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Gwendolyn Hampton Southfield, MI

The last experience was very positive and reassuring that my job was going to be fixed properly.

2 years ago

Reply from American Home Shield

Hi Gwendolyn, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 14th, 2022

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Verified Customer

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Geoffrey Brandon

Professional, timely and helpful. Provides constant updates and reminders of service.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Geoffrey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Verified Customer

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Apryl Graham Vancouver, WA

We had a service person here the day after I made the request and the problem was resolved!

2 years ago

Reply from American Home Shield

Hi Apryl, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Verified Customer

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John Hazelwood Sr Arlington, WA

They set a schedule and stuck to it. Justin F operates an excellent repair service. See

2 years ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

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Verified Customer

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Andria Simpson Pelham, NC

When u call they get right on it. If it's no one in the area they will find someone

2 years ago

Reply from American Home Shield

Hi Andria, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2022

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Verified Customer

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S fulton Athens, TX

Each issue is resolved every time I've had to call. Also, AHS just replaced my refrigerator.

2 years ago

Reply from American Home Shield

Hi S, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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John E Gilham Jr Lindsay, CA

I have had so much go wrong this year, the contractors that have come out were great

2 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

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Verified Customer

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jane d albritton Fort Collins, CO

The response for a service request was prompt and the technician was clear and professional.

2 years ago

Reply from American Home Shield

Hi Jane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2022

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Verified Customer

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Jennifer Brockman Chesapeake, VA

Always respond to service requests quickly and every company that has been sent out was great

2 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Bessie Green Memphis, TN

They completed the job in a timely manner. The repairman was very pleasant and knowledgeable

2 years ago

Reply from American Home Shield

Hi Bessie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Linda D Elliott Tulsa, OK

AHS is easy to work with, a little expensive but I have always received very good service.

2 years ago

Reply from American Home Shield

Hi Linda, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Verified Customer

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Suzanne Gwyn Surprise, AZ

It was easy to place the service call and the connection to the Service Provider was quick

2 years ago

Reply from American Home Shield

Hi Suzanne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Peter Cavadi Marietta, GA

Their follow-up is fantastic. They stay on top of your claim until you are satisfied.

2 years ago

Reply from American Home Shield

Hi Peter, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Josephine Hayes Gaylord, MI

They gained my trust because they have expeditiously fixed my appliance problems.

2 years ago

Reply from American Home Shield

Hi Josephine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

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Verified Customer

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Mary Sutton Cincinnati, OH

My dryer was repaired within a week. Claim was easy to file. Timely and friendly response.

2 years ago

Reply from American Home Shield

Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Jacob Edler Yakima, WA

Easy and Helpful. Covered my projects. Got a call quickly from the partner contractors.

2 years ago

Reply from American Home Shield

Hi Jacob, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Kimberly Mitcham Edmond, OK

Fast results. They used a contractor that was quick to respond and take care of the problem.

2 years ago

Reply from American Home Shield

Hi Kimberly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Douglas Wilson Naples, FL

AHS is great, but I wish there were an option to ensure replacement of large systems when they fail.

2 years ago

Reply from American Home Shield

Hi Douglas, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Ray Redmond Phoenixville, PA

The customer service now, is a great improvement. The service itself still lags, they will get to you but it's not immediate

2 years ago

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Verified Customer

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Edward Dunn Summerville, SC

Inspector checked out dishwasher, and tested, but left one of my sinks flooded and clogged. I still haven't corrected the situation.

2 years ago

Reply from American Home Shield

Hi Edward, I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to assist.

Jun. 15th, 2022

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Verified Customer

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Ryan Myers Topeka, KS

I have waited one week to have a service repair completed. The technician called in and reported that he cannot complete the service and requested a plumber be sent which took a week to get approved.

2 years ago

Reply from American Home Shield

Hi Ryan, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

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Verified Customer

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Yvonne walden Mc Gregor, TX

Because i have spent money on home appliances that i was told could be repaired. My microwave, was even looked at to see if it could be repaird.

2 years ago

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Verified Customer

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Ashley mcmillin Melbourne, FL

I asked for an AC COMPANY in brevard county rather than winter park fl and I was told no house was filling up with gallons of water AT THE TIME

2 years ago

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Verified Customer

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Kathryn Jackson Kansas City, MO

A mistake was made by the warranty company and it took days to resolve so I could move forward in getting problem fixed.

2 years ago

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Verified Customer

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Sammy Jackson Taylor, TX

Told too many different things from agents. Still waiting for a credit from march pmts and my first service having a credit.

2 years ago

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Verified Customer

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William Dallas Beaumont, TX

Still waiting for light in freezer to be fixed. You called said it was not covered. But serviceman broke first on installed and it is hanging down.

2 years ago

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Verified Customer

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Virginia Swindlehurst Henderson, NV

Because they never pay for anything and they have never fixed anything I have about. I have had to use vendors outside American Shield to fix the problem.

2 years ago

Reply from American Home Shield

Hi Virginia, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

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Verified Customer

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Kendall Judy Tucson, AZ

I was promised $100 refund plus the $714 refund for an appliance. The company sucks. I wouldn't recommend them to anyone. My dishwasher was never fixed. Th e company is a scram!

2 years ago

Reply from American Home Shield

Hi Kendall, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Verified Customer

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Chadwick L Key Cameron, NC

Service was professional and on Time. I Definitely will use there service again in the future.

2 years ago

Reply from American Home Shield

Hi Chadwick, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 3rd, 2022

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Verified Customer

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Jo Ann Gonzalez Edinburg, TX

Awesome! Very happy with the service that I receive, awesome communication, simply perfect

2 years ago

Reply from American Home Shield

Hi JoAnn, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Verified Customer

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Lorin A'Costa Sparks, NV

Overall, they do a good job of handling my needs and having service people that care.

2 years ago

Reply from American Home Shield

Hi Lorin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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