American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Susan Crowley Coeur D Alene, ID

My air conditioner was serviced pre-season, not working well now. Refrigerator water filter repair: excellent.

4 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Marilyn Hooper Omaha, NE

sometime hard to get scheduling. I had a claim and they owe me $125 which I have not received and get getting the runaround

4 years ago

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Verified Customer

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Tara Adams Jonesboro, GA

Contact was good but consistent didn't pass any initial information to the repair company which caused the repair to take longer.

4 years ago

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Verified Customer

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Michael Rector Sarasota, FL

Service was great but I had to pay for the garbage disposal after a $100.00 initial copay. So the garbage disposal cost me $175.00 ?

4 years ago

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Verified Customer

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Ed Crowley Greenbelt, MD

Every incident requires multiple calls, vendors assigned are often unresponsive, vendors rarely resolve issue in single trip.

4 years ago

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Verified Customer

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Jesse Kemp Hewitt, TX

The completed work is great. Although, the schedulers won't call back and it takes several times to get through to make an appointment.

4 years ago

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Verified Customer

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Rebecca J Nottingham, MD

Want to talk with an AHS person to make appointment and would prefer to pay when/after service is rendered - not before.

4 years ago

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Verified Customer

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David C Fell Junction, TX

Charged me $75 and couldn't find anyone to fix my toilet. Told me to find someone on my own. That is your job. I need you to refund my $75 fee.

4 years ago

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Verified Customer

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Ralph Dunbar Saint Augustine, FL

I really can't rate anything until the job is completed and I'm not happy with what I was charged for Freon toe years in a roe

4 years ago

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Verified Customer

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Roy Tsuchiyama Diamond Bar, CA

The repairs take took long and if the contractor reports to you that the problem is caused by me then you and the contractor is off the hook

4 years ago

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Verified Customer

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Glenda Groce Fresno, CA

When an appliance breaks down in my house, AHS never wants to replace them. It's always an excuse. (My toilet & refrigerator)

4 years ago

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Verified Customer

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Jack Perryman Keller, TX

Service Techs were knowledgeable, helpful and informative. Approval process was cumbersome and seemed to be inefficient.

4 years ago

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Verified Customer

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Jose Rivera Columbus, GA

Most experience are good with AHS. Some contractors they use are not responsive so you have to make sure you get a good one.

4 years ago

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Verified Customer

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Craig Eisenhard Harleysville, PA

My air conditioner has not worked right for about 3 weeks and they keep sending companies that are not certified to work on my type of system. I finally last night got them to say okay for me to hire a proper company.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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STANLEY TURNER Shreveport, LA

I already paid premium at the beginning of the month. they didn't tell once I decrease/cancelled some of my service, it ended immediately. THEY SHOULD HAVE WARNED ME

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Cedric Mosley Harvey, LA

Had a garage door motor that the gear shaft was clearly broken and just because I had it down you guys did not replace it but you still kept my $100 dollars. Very bad business!!!

4 years ago

Reply from American Home Shield

Hi Cedric, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Dianne Sawtelle Alexandria, VA

Quick response and courteous service. We were paired with a very professional service company.

4 years ago

Reply from American Home Shield

Hi Dianne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Heinz Mikat Carthage, TX

Prompt service and quick resolution. Staff was friendly and actually found my house!

4 years ago

Reply from American Home Shield

Hi Heinz, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 4th, 2022

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Verified Customer

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Maria L. Franco Fresno, CA

Plumber was very professional he knew exactly what he was doing very satisfied customer

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Tanya Kelbert San Mateo, CA

The agent quickly understood the issue, and technician came and fixed issue next day

4 years ago

Reply from American Home Shield

Hi Tanya, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Jesus Calexico, CA

It has been an excellent experience, service is exceptional and very professional

4 years ago

Reply from American Home Shield

Hi Jesus, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Nick Suhr Fort Mill, SC

Service is always quick. Technician is polite and clearly explains what was done.

4 years ago

Reply from American Home Shield

Hi Nick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Marisel Zlatea Ocala, FL

They have always come through for me with excellent Service! I call, they delivered.

4 years ago

Reply from American Home Shield

Hi Marisel, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Elaine Santee, SC

The reliability of AHS and the professionalism of the contractors that do the work

4 years ago Edited January 10, 2024

Reply from American Home Shield

HI Elaine, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Janet Goble Lodi, CA

The companies with whom they work were very timely, professional and did an outstanding job.

4 years ago

Reply from American Home Shield

Hi Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Eileen Feurtado Saint Petersburg, FL

They were very efficient in finding a service company when I needed service on my dishwasher

4 years ago

Reply from American Home Shield

Hi Eileen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Dina Crofts Genoa City, WI

Very friendly and professional. They work with clients and correct problems quickly.

4 years ago

Reply from American Home Shield

Hi DIna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Fred Winner

They react quickly to service calls, and for the most part have good technicians working for them.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Fred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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George Womack Covington, LA

Technician was prompt, efficient, courteous, and completed the work completely and in record time.

4 years ago

Reply from American Home Shield

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Frank Been Virginia Beach, VA

American Home Shield provides fast service with convenient online service calls.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Danita Youngstown, OH

I rate them high because they handle my problems in a very professional and respectful friendly way

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Laurie Shannon Florissant, MO

They send out quality professionals. They have always responded to our requests quickly.

4 years ago

Reply from American Home Shield

Hi Laurie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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James N Smith Anniston, AL

AHS technicians are very professional and reliable; they do the job right the first time.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Bubes Fort Washington, MD

They were on time. He explained what what he was going to do and showed me the problem.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Teresa M Arment-Austin Tucson, AZ

Home Shield is truly the best!! Services get assigned and set up in a very timely manner!!

4 years ago

Reply from American Home Shield

Hi Teresa, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Samantha Davenport Houston, TX

When I put in a service request I get called immediately to set up an appointment time

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Matthew Blankenship Vinton, VA

The contractors have been excellent with problem solutions and the coverage has been excellent.

4 years ago

Reply from American Home Shield

Hi Matthew, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Bernadettte N Porter Charlotte, NC

The vendor they chose was excellent. He knew exactly what to do with my refrigerator ice maker.

4 years ago

Reply from American Home Shield

Hi Bernadette, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Gloria Alvarado Bakersfield, CA

Because when I call to make a claim they act immediately to get my repairs done promptly

4 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Denise Guadamuz Bellingham, WA

Thank you for the easy way to get a service request taken care of. You made it very easy.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Suguru Abe Chicago, IL

Customer service agent did really helped me to resolve the issue as quickly as possible

4 years ago

Reply from American Home Shield

Hi Suguru, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Nancy Cowles Painesville, OH

They are friendly, knowledgeable, on-time and have resolved my problems thus far

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Floyd D Jackson Stockton, CA

I do not care to answer this question excellent customer service and resolved the problem

4 years ago

Reply from American Home Shield

Hi Floyd, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Suzanna Deane Dolores, CO

American Home Shield quickly responded to my request. To pay $100 for an outlet that was tripping is ridiculous.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Loyd Throneburg Blackwell, OK

Sometimes operators can hardly be understood, use American personal that english is their first language!!!!!

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Lance Spencer Johns Island, SC

Contractors are great. I cannot place a service order on the web site. Used to be able to, now can't anymore.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Young Wilmington, DE

No call back or status of a repair request. The client should be called or sent an update status in their service request

4 years ago

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Verified Customer

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Jody Childs Clovis, CA

My dryer needed a repair and the first technician didn't work on GE appliances . Needed to reschedule and wait for another appt with a GE tech

4 years ago

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Verified Customer

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Nkolika Oburota Buford, GA

Coverage is good.They have good agents that are attached that provide good service and always come on time.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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LeiLei Memphis, TN

Overall I am pleased with the service but the call center staff do not give accurate information most times.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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