American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Denise Guadamuz Bellingham, WA

Thank you for the easy way to get a service request taken care of. You made it very easy.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Samantha Davenport Houston, TX

When I put in a service request I get called immediately to set up an appointment time

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Matthew Blankenship Vinton, VA

The contractors have been excellent with problem solutions and the coverage has been excellent.

2 years ago

Reply from American Home Shield

Hi Matthew, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Teresa M Arment-Austin Tucson, AZ

Home Shield is truly the best!! Services get assigned and set up in a very timely manner!!

2 years ago

Reply from American Home Shield

Hi Teresa, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Suguru Abe Chicago, IL

Customer service agent did really helped me to resolve the issue as quickly as possible

2 years ago

Reply from American Home Shield

Hi Suguru, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Janet Goble Lodi, CA

The companies with whom they work were very timely, professional and did an outstanding job.

2 years ago

Reply from American Home Shield

Hi Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Eileen Feurtado Saint Petersburg, FL

They were very efficient in finding a service company when I needed service on my dishwasher

2 years ago

Reply from American Home Shield

Hi Eileen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Floyd D Jackson Stockton, CA

I do not care to answer this question excellent customer service and resolved the problem

2 years ago

Reply from American Home Shield

Hi Floyd, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Dina Crofts Genoa City, WI

Very friendly and professional. They work with clients and correct problems quickly.

2 years ago

Reply from American Home Shield

Hi DIna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Nancy Cowles Painesville, OH

They are friendly, knowledgeable, on-time and have resolved my problems thus far

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Gloria Alvarado Bakersfield, CA

Because when I call to make a claim they act immediately to get my repairs done promptly

2 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Bernadettte N Porter Charlotte, NC

The vendor they chose was excellent. He knew exactly what to do with my refrigerator ice maker.

2 years ago

Reply from American Home Shield

Hi Bernadette, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Bubes Fort Washington, MD

They were on time. He explained what what he was going to do and showed me the problem.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Laurie Shannon Florissant, MO

They send out quality professionals. They have always responded to our requests quickly.

2 years ago

Reply from American Home Shield

Hi Laurie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Nick Suhr Fort Mill, SC

Service is always quick. Technician is polite and clearly explains what was done.

2 years ago

Reply from American Home Shield

Hi Nick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Danita Youngstown, OH

I rate them high because they handle my problems in a very professional and respectful friendly way

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Fred Winner

They react quickly to service calls, and for the most part have good technicians working for them.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Fred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Frank Been Virginia Beach, VA

American Home Shield provides fast service with convenient online service calls.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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George Womack Covington, LA

Technician was prompt, efficient, courteous, and completed the work completely and in record time.

2 years ago

Reply from American Home Shield

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Suzanna Deane Dolores, CO

American Home Shield quickly responded to my request. To pay $100 for an outlet that was tripping is ridiculous.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Loyd Throneburg Blackwell, OK

Sometimes operators can hardly be understood, use American personal that english is their first language!!!!!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Lance Spencer Johns Island, SC

Contractors are great. I cannot place a service order on the web site. Used to be able to, now can't anymore.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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karen Linn Beaumont, TX

I have been charged twice by AHS. TJ M never came out to my house. The girl at AHS said that she would reverse the charge and it has never happened.

2 years ago

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Verified Customer

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Kim Cook Cumming, GA

The last AC call charged $100 and claimed they could not fix it. I had called another contractor and they came and fixed a broken wire.

2 years ago

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Verified Customer

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Young Wilmington, DE

No call back or status of a repair request. The client should be called or sent an update status in their service request

2 years ago

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Verified Customer

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Roger Diebolt Kansas City, MO

Took 4 weeks to get repair done. Also raised my current monthly rate from $56 to $70 when you buy the same package on line for $59 a month

2 years ago

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Verified Customer

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Jody Childs Clovis, CA

My dryer needed a repair and the first technician didn't work on GE appliances . Needed to reschedule and wait for another appt with a GE tech

2 years ago

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Verified Customer

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LeiLei Memphis, TN

Overall I am pleased with the service but the call center staff do not give accurate information most times.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Nkolika Oburota Buford, GA

Coverage is good.They have good agents that are attached that provide good service and always come on time.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Joe Rosauri Lewes, DE

Hvac not fixed The service guy sent out just put tape on the vent and said they were fine and I still have the same problem. Also whycash out not paid

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Verified Customer

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Kristina Ryan Powell, OH

Because absolutely nothing has been done and it's been over three weeks. This is absolutely ridiculous. I've called into your company at least 10 times for a total of 40 minutes each time minimum.

2 years ago

Reply from American Home Shield

Hi Kristina, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Carrie Morris Bakersfield, CA

They never call back when they say they will, I'm still waiting for my sink to be repaired for the leak it's been two weeks, having them get the right person the first time hasn't happened

2 years ago

Reply from American Home Shield

Hi Carrie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Victoria Kane Indio, CA

Refrigerator could no longer be fixed per their repair company.They are still giving me the run around and have NOT reimbursed me for the new one that was delivered. Until this I was very happy with them.

2 years ago

Reply from American Home Shield

Hi Victoria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Jacqueline Tyner Harold, FL

We have ask for a service call for over a week.No one returns our calls. When l contact the service Department they tell our request has been canceled as they can not find a contractor in my area

2 years ago

Reply from American Home Shield

Hi Jacqueline, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Dave Oravetz Wake Forest, NC

I don't have to wait long before a contractor contacts me and they get things fixed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Dora and Ron Hurst Lexington, KY

Always able to to to s representative when having a problem with service technician.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Roy A Harville Florence, AL

I placed my request for help. The tech came out, fixed my problem. Everything was great.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Donald Leve Palm Desert, CA

Easy to place work order and technicians supplied are always timely and responsive.

2 years ago

Reply from American Home Shield

Hi Donald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Raj Wurttemberg Norcross, GA

Easy to submit trouble tickets and AHS schedules QUALITY repair technicians quickly.

2 years ago

Reply from American Home Shield

Hi Raj, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Barbara Wilson Aurora, CO

Arrived promptly on short notice and got my electricity and refrigerator working well again

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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David Raymond Gutierrez Modesto, CA

I've always had any issues taken care of 100% by the contractor they have assigned to me

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Ajay Patel Bartlett, IL

Fast repair.. great process...all online...repair man was very friendly and knowledgeable...

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Ricky Walton San Antonio, TX

For ease of use and price. The contracted companies are prompt and professional.

2 years ago

Reply from American Home Shield

Hi Ricky, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Shahid Usmani Tulsa, OK

My A/C was not cooling and the technician came in and fixed it. Excellent service

2 years ago

Reply from American Home Shield

Hi Shahid, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Eva Rangel San Antonio, TX

When we truly needed help unknowingly they were there in ways a business could be there.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Scott Mallick Sahuarita, AZ

Every time I've used them they are quick and right on top of it. Always professional!!!

2 years ago

Reply from American Home Shield

Hi Scott, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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ERASMO MENDIETA Corpus Christi, TX

They have always taken care of our problem, we have had very good customer service .

2 years ago

Reply from American Home Shield

Hi Erasmo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Talia Quetel

The two services I did use. Was timely and the companies was very professional.

2 years ago

Reply from American Home Shield

Hi Talia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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MICHAEL WILLIAM OLIVER Wilmington, NC

The process is seamless and transparent. One call takes care or everything, no follow up necessary

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Jule Rosenberg, TX

The efficiency is very fast and the service is very good. First Choice for Home Warranty.

2 years ago

Reply from American Home Shield

Hi Jule, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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