American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Rhonda Wimpey Tulsa, OK

So far a good experience . Customer service was quite professional and expedient.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Christina McGee Texarkana, TX

I used the service twice and had excellent service both times under non-emergency situations

3 years ago

Reply from American Home Shield

Hi Christina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Donald Rupert Midlothian, TX

It took multiple times to get my issue resolved because initially there wasn't a vendor to service my area.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Joanne Bender Santa Rosa, CA

Overall AHS is a quality service but only a middleman. Some of the companies that are used require better vetting.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Sera b Antioch, CA

Communication is good but I feel the monthly fee is a bit much, and continues to rise with every renewal

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Gayle Lynn Kennedy Austin, TX

Response time is quick and the contract workers they have provided have always been courteous and do a great job

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Vanessa Alexander. Chicago, IL

The service request process is good. I would like for the replacement process to be more flexible/lenient.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Tabatha Green North Las Vegas, NV

If the problem is not up to code, the $100 should be returned to customer since they have to pay out of pocket.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Joshua Hatt Sand Creek, MI

A representative helped me to submit my sales receipt for our new microwave when I was having great difficulty.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Roc Holland Killeen, TX

they are always professional and the costs for having things fixed are not out of reach

3 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Roc, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Greg Jones Bedford, OH

automated system needs work. had to hang up twice to get claim reported. kept going to water leak when I was trying to report ac trouble

3 years ago

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Verified Customer

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Anthony Mattace Cleveland, TN

I had to call repeatedly to find out what AHS was going to cover regarding my AC, i had to get the information directly from the provider instead of AHSn directly from

3 years ago

Reply from American Home Shield

Hi Anthony, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Marcus Holm Austin, TX

They did not take care of my needs; did not listen to me and I had to pay out of pocket for a repair that they should have covered.

3 years ago

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Verified Customer

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Thomas Champion Las Vegas, NV

Your Automated system is horrible and refuses to allow you to talk to a human. Your rates jumped 20 dollars for no reason at all as well.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Bart Kent

Very Helpful with the process concerning our new Central Air

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Verified Customer

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Mary Smith Ceres, CA

Did not order the parts for over 3 weeks. We need an AC replacement, AHS approved it, but did not order the parts for 3 weeks, during a heatwave. It took me calling them multiple times just to order everything.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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gerardo gonzalez

very professional most of all, great knowledge of the work and did the word timely, excellent!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Larry Tashman

Timeliness and professionalism. AHS always tries to resolve the issue with my satisfaction.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Sher

Easy to use prompt service fair pricing have used them twice with great results

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Erika Delvillar

Never had a problem with you guys always delivered on time and send the right people to do the job

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Bob Davies

They have been here for me and the service that they provide is everything that has been said.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Nikola Rasajski

The repair was done. The technician had quick knowledge on how to fix the problem.

3 years ago

Reply from American Home Shield

Hi Nikola, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Denard Drakeford

Responded to our call immediately and connected us with an excellent company and followed up

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Paul Jordan

They have always been very helpful when I have needed them for services for my home needs

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Matthew Kohl

On time. Answered questions and explained what the problem was/might be and possible solutions.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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KENNETH J KINNEY

American Home Shield has always been able to match us with the right company for all our needs.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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K Gibson

The workers sent were professionals, very friendly and exceptional in their work.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Mallori Woolnough

American Home Shield was prompt and professional in scheduling repair to my HVAC system.

3 years ago

Reply from American Home Shield

Hi Mallori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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James Symington

I called about a problem and the next day the repair man showed up and fixed the problem

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Martha Krider

They have found the right Company that can work anything that is attached to a Mobile homes

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Alex Zhelezkov

Arrived in time slot. Assesed the problem. Corrected the problem. Friendly and professional.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Ronald Wohler

professionalism, customer service, getting assistance to the customer very quickly, affordable

3 years ago

Reply from American Home Shield

Hi Ronald. Thank you for taking time to share your experience. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 28th, 2022

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Verified Customer

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Viola &Halbert Poole

My first claim was handled immediately and a service technician was scheduled for responce.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Bobbie Belbeck

Every time I needed to use them it was easy. Pay my deductible and they did the rest.

3 years ago

Reply from American Home Shield

Hi Bobbie. It is so wonderful that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service whenever you need to use your warranty coverage in the future.

Jul. 28th, 2022

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Verified Customer

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Andrew Galusha

They were fast in handling my claim and I have peace of mind that my appliances are covered

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Andrea Hale

Si Far I have not have any problems with Ahs. Ive been very happy with the service. s

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sonia

We live in a rural area and they have always found someone to help us with our issues

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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John R Glanville

I've been happy with the performance and the work I've recieved.. the Techs are always friendly

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Pat Myrick

Customer for many years. Always quick and professional resolution to my issues.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Twyla

Came out and fixed my washer. Technician explained to me the issue with the washer

3 years ago

Reply from American Home Shield

Hi Teyla. Thank you very much for your positive review. We are so glad to know the issue with your washer was resolved to your satisfaction. We look forward to take care of your next repair need as well.

Jul. 28th, 2022

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Verified Customer

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G Deani Wood

Technician immediately knew what the problem was when he walked into the bathroom.

3 years ago

Reply from American Home Shield

Hi GDeani. Thank you for your positive review. It is really great to hear how efficiently your service issue was resolved. Thank you for tusting AHS to take the hassle out of your home repair needs.

Jul. 28th, 2022

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Verified Customer

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Phyllis T. Shelton

Got good service and agent was very helpful bon finding someone to fix my appliance

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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XIUSHI YANG

Have had a few problems that were solved promptly and the people they sent were superb.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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richard

I'm so happy that American Home Shield replace my broken washer. Thank you so much!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Torria Gilmore

The rates have increased as have the service fees. I've cancelled my contract. The service techs did a good job but limited in what they can do

3 years ago

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Verified Customer

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Marsha Gray

They solve the problem, though replacements are not always the same as the insured items, great service though

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Bill Fisher

Overall good experiences. Have had a couple of instances where I had to follow up several times on things.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Yolanda Hill

I was very pleasantly surprised at how quick they reached out and the people they recommended were very good.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Joseph cooley

Every time I have used AHS for a service call, they have responded rapidly and provided first class service

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Victoria

Having a warranty is Great, but there was 1 service recently that the warranty didn't help out very much at all.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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