American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Sonia

We live in a rural area and they have always found someone to help us with our issues

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Andrea Hale

Si Far I have not have any problems with Ahs. Ive been very happy with the service. s

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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G Deani Wood

Technician immediately knew what the problem was when he walked into the bathroom.

4 years ago

Reply from American Home Shield

Hi GDeani. Thank you for your positive review. It is really great to hear how efficiently your service issue was resolved. Thank you for tusting AHS to take the hassle out of your home repair needs.

Jul. 28th, 2022

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Verified Customer

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Marsha Gray

They solve the problem, though replacements are not always the same as the insured items, great service though

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Torria Gilmore

The rates have increased as have the service fees. I've cancelled my contract. The service techs did a good job but limited in what they can do

4 years ago

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Verified Customer

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Yolanda Hill

I was very pleasantly surprised at how quick they reached out and the people they recommended were very good.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Bill Fisher

Overall good experiences. Have had a couple of instances where I had to follow up several times on things.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Victoria

Having a warranty is Great, but there was 1 service recently that the warranty didn't help out very much at all.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Joseph cooley

Every time I have used AHS for a service call, they have responded rapidly and provided first class service

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Stephanie Fischer

They have been mostly helpful on other issues but left me out to dry on the latest issue for my home.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Jimmy Jackson

I called in service request got the wrong service request and then told them I needed late afternoon and got mid afternoonSo I canceled

4 years ago

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Verified Customer

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J Innis

Outside approval delayed making decision on repair risking damage to house foundation. Ended up hiring outside company to make repair

4 years ago

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Verified Customer

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Margo A Bonnet

I can never get same day nor next day service. And most of the time the tech ahs to order parts which makes the delay even longer.

4 years ago

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Verified Customer

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De Michael

Does not honor American Standard Self Cleaning Toilet Replacement, and do not allow customers to select other reputable Technicians to Repair AC Units.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Evelyn A. White

They were supposed to take care of my service contract and it looks like they didn't. Now instead of paying $75 per visit I have to pay $100.

4 years ago

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Verified Customer

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LaTrisha Sims

Customer service does not return calls as promised over 6 times. Issue with a service call still outstanding after two weeks, even after escalation.

4 years ago

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Verified Customer

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Roxanne Coyne

We've not used them for anything but having our locks changed. It's mostly rather annoying being asked for reviews so often.

4 years ago

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Verified Customer

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Vy pham

Have to pay the trades their fee regardless of if they fix the problem or not. Often takes several days to have someone come out to address your problems.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Helen Vaughn

Frequent price increases without any additional services offered in addition to keeping the fees for service calls in place.

4 years ago

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Verified Customer

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Kelly Norman

Is too dependent on the contractor, no negotiation on extra high hcharges, if customer doesn't agree with contractor, another co-pay for another contractor, no urgency to resolve customer issues.

4 years ago

Reply from American Home Shield

Hi Kelly, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Brenda Russell

Never got my air conditioning fixed by your service people. After tons of calls and time spent 320.00 later I still didn't have a working air conditioner. Service was scheduled then AHS would cancel Service call.

4 years ago

Reply from American Home Shield

Hi Brenda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Verified Customer

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Arvetta Washington Mobile, AL

They never replace any equipment they will try and repair it 5 times instead of replacing the item. Frustrating, they take your money every month, but never replace the item.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Verified Customer

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Douglas Trainer Minneola, FL

they are terrible at getting parts on any job that has a fairly important parttook over 1 month to NOT find a part for dryer and now waiting over 2 months to get A/C part and still do not have

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Verified Customer

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Savage family Nevada City, CA

Never did replace my Air Conditioning. Never sent information that they said. I spent 3 weeks without Air conditioning in Florida with the temperatures over 90 degrees everday

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jul. 14th, 2022

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Verified Customer

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Jay Burts Mesa, AZ

They charged $75 sent technician to the house. The technician charged $185 to fix the faucet, he said it wasn't covered under warranty. If so then why send technician and charge $75 deductible?

4 years ago

Reply from American Home Shield

Hi Jay, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Verified Customer

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Danielle Schwartz Winona, MN

AHS always resolve my problems and most of their contractors are knowledgeable

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Mona Saint Paul, MN

Saved me a ton of money on an AC repair that I otherwise didn't have an answer for

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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steve Dolce Roseland, NJ

Price of coverage. Scope of coverage. Quick response. Solves the issue at hand.

4 years ago

Reply from American Home Shield

Hi Steve, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Gail Quellette Lakeland, FL

They were very helpful with communicating they service providers were excellent

4 years ago

Reply from American Home Shield

Hi Gail, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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Leslie allegro Ponte Vedra Beach, FL

Very easy to get help and they come within 1 to 2 days and always nice respectful companies

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Pat miller Cottonwood, CA

I didn't have to worry about anything I called and they set everything up for service

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Enrique Zenteno Houston, TX

Been with them for 30 years. Great service and usually quick response. Price is right.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Tamara Spain Dallas, TX

They have always sent out people in a timely manner who always gets whatever job is requested.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Anita R Boehm-Renner Pittsburgh, PA

Easy to process a claim, customer service is top notch. I recommend AHS to all my clients.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Corey Dingman Fargo, ND

The online login and app make it easy to see what is covered and how to schedule service

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Marsha Griep Sun City West, AZ

I have never had a problem with any repair appointment. Friendly and courteous service.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Krista K Potter Lincoln, NE

Quick and efficient service. Coverage & rates are reasonable. Requesting service is easy.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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ANITA E BALL Lima, OH

Excellent service and support, all claims are handled and managed on time and successful.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Jose Pichardo Hurst, TX

I was running a little late; the tech call me and made sure our times were good for both of us!

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Bruce Rubenstein Universal City, TX

Tremendous folks that do these things the right way and show respect to the customer

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Sharon Mcloughlin Las Vegas, NV

The technicians provided courteous service and displayed outstanding professionalism.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Phyllis Jenks Savannah, GA

When something broke it's quick easy and painless to get the process started on your repair

4 years ago

Reply from American Home Shield

Hi Phyllis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Christina L Barrera Mansfield, TX

AHS service is very fast, professional and affordable, they always provide an excellent attention

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Heidi Lake Mary, FL

We have had to call them on several occasions, and have always received prompt service.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Jeffrey Plummer Streetman, TX

Very hard to reach but understanding the times of heat I was calling. Sent to overflow 8 times

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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John Miroballi Mesa, AZ

The agent quickly diagnosed the issue and provide the resolution to our satisfaction

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Jeff Miller Mc Kinney, TX

It was good considering the times,problem I hear is that you have to call back to ofter

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Kristen Ray Arlington Heights, IL

You have improved the automated phone system and the wait times were bearable when necessary

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Alexander Koch Las Vegas, NV

They help me right away when I need it , I strongly recommend it to everyone out there, thank you

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Matt Frank Hilton Head Island, SC

They set up the repair call asap. Repairman comes on time and is courteous and fixes the problem.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

American Home Shield Reviews