American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Karen eastes Chesapeake, VA

Easy to set up service However I do wish there was a live person once in a while for questions

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Cody C Yoder South Bend, IN

Was quick to be reached out to once I put in my request. Got the issue resolved without hassle.

4 years ago

Reply from American Home Shield

Hi Cody, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Glenn Perez Champlin, MN

Great service and coverage. Needed AC service and the appointment was scheduled fast.

4 years ago

Reply from American Home Shield

Hi Glenn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Robert Davis Pahrump, NV

Boy when things go wrong this is a great company to have waiting to assist you in your repairs.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Paul Robbins Benton City, WA

People have always been professional and they do exactly what they say they are going to do.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Carol Guillory Lawrenceville, GA

They were so easy to work with, very honest, and prompt. They are a great compu.

4 years ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Steve Seltzer

Quick replacement decision I've already completed this survey once

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Michael Phillip Summerville, SC

Very responsive and efficient. Depending on the plan you get, most repairs are coveredthe pla

4 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Evangelina A Vargas Boerne, TX

Fast n on time very professional explained well understood the problem and fixed

4 years ago

Reply from American Home Shield

Hi Evangelina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Francisca Fuentes Springtown, TX

Fast, efficient, friendly. Air was fixed quickly, which met a lot to us being seniors.

4 years ago

Reply from American Home Shield

Hi Francisca, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Jack Queen Creek, AZ

Timely professional response. Insures customer satisfaction with completed order.

4 years ago

Reply from American Home Shield

Hi Jack, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Edward Wright Lanham, MD

Excellent customer service. Excellent Contractors. the problem gets fixed or replaced.

4 years ago

Reply from American Home Shield

Hi Edward, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Vicki Lucas Gresham, OR

They are amazing, customer service is over the roof, have referred them to others

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Donna Sydow Waco, TX

very efficient and timely. save money. all service people very polite and efficient

4 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Elaine Parks Royal Oak, MI

They handled my problem with a very professional technician. He was very knowledgeable

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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William J Bibb Magnolia, TX

Best company and caring employees. They will actually listen to you and help you.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Sara Cothern Bluff Springs, IL

We had a repair person out quickly to fix our issue. We have never had to fight for coverage.

4 years ago

Reply from American Home Shield

Hi Sara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Tom Carver Elizabethtown, KY

They have been proactive in getting us plumbing services that we need in a timely manner.

4 years ago

Reply from American Home Shield

Hi Tom, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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William J. Struska Fond Du Lac, WI

It was easy to request a service call online. Service was prompt and solved our problem quickly.

4 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Maria Michel Plano, TX

Because the service we receive from them when we need something fix in our house.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Douglas Leatham Newport News, VA

Excellent service, but supply chain issues affected the amount of time and what model I got as a replacement.

4 years ago

Reply from American Home Shield

Hi Douglas, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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ronald piwnica Fort Worth, TX

The technician arrived a few days after the incident. The lady customer service was helpful in explaining beefits

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Karl Hussey Clovis, CA

Convenient service, sometimes takes days for an appointment. Price goes up every year even if service not used

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Imani Lithonia, GA

For the most part I have been satisfied with the vendors and confidence in them resolving my problem.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Lee Anne Wright Tallahassee, FL

Daniel from Mays was excellent. Very professional, timely and polite. Best company AHS has contracted.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Susan Crowley Coeur D Alene, ID

My air conditioner was serviced pre-season, not working well now. Refrigerator water filter repair: excellent.

4 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Jose Rivera Columbus, GA

Most experience are good with AHS. Some contractors they use are not responsive so you have to make sure you get a good one.

4 years ago

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Verified Customer

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Jack Perryman Keller, TX

Service Techs were knowledgeable, helpful and informative. Approval process was cumbersome and seemed to be inefficient.

4 years ago

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Verified Customer

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Roy Tsuchiyama Diamond Bar, CA

The repairs take took long and if the contractor reports to you that the problem is caused by me then you and the contractor is off the hook

4 years ago

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Verified Customer

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Glenda Groce Fresno, CA

When an appliance breaks down in my house, AHS never wants to replace them. It's always an excuse. (My toilet & refrigerator)

4 years ago

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Verified Customer

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Rebecca J Nottingham, MD

Want to talk with an AHS person to make appointment and would prefer to pay when/after service is rendered - not before.

4 years ago

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Verified Customer

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Ed Crowley Greenbelt, MD

Every incident requires multiple calls, vendors assigned are often unresponsive, vendors rarely resolve issue in single trip.

4 years ago

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Verified Customer

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Michael Rector Sarasota, FL

Service was great but I had to pay for the garbage disposal after a $100.00 initial copay. So the garbage disposal cost me $175.00 ?

4 years ago

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Verified Customer

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Ralph Dunbar Saint Augustine, FL

I really can't rate anything until the job is completed and I'm not happy with what I was charged for Freon toe years in a roe

4 years ago

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Verified Customer

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David C Fell Junction, TX

Charged me $75 and couldn't find anyone to fix my toilet. Told me to find someone on my own. That is your job. I need you to refund my $75 fee.

4 years ago

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Verified Customer

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Jesse Kemp Hewitt, TX

The completed work is great. Although, the schedulers won't call back and it takes several times to get through to make an appointment.

4 years ago

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Verified Customer

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Tara Adams Jonesboro, GA

Contact was good but consistent didn't pass any initial information to the repair company which caused the repair to take longer.

4 years ago

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Verified Customer

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Marilyn Hooper Omaha, NE

sometime hard to get scheduling. I had a claim and they owe me $125 which I have not received and get getting the runaround

4 years ago

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Verified Customer

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STANLEY TURNER Shreveport, LA

I already paid premium at the beginning of the month. they didn't tell once I decrease/cancelled some of my service, it ended immediately. THEY SHOULD HAVE WARNED ME

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Craig Eisenhard Harleysville, PA

My air conditioner has not worked right for about 3 weeks and they keep sending companies that are not certified to work on my type of system. I finally last night got them to say okay for me to hire a proper company.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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Cedric Mosley Harvey, LA

Had a garage door motor that the gear shaft was clearly broken and just because I had it down you guys did not replace it but you still kept my $100 dollars. Very bad business!!!

4 years ago

Reply from American Home Shield

Hi Cedric, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Jesus Calexico, CA

It has been an excellent experience, service is exceptional and very professional

4 years ago

Reply from American Home Shield

Hi Jesus, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Heinz Mikat Carthage, TX

Prompt service and quick resolution. Staff was friendly and actually found my house!

4 years ago

Reply from American Home Shield

Hi Heinz, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 4th, 2022

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Verified Customer

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Maria L. Franco Fresno, CA

Plumber was very professional he knew exactly what he was doing very satisfied customer

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Dianne Sawtelle Alexandria, VA

Quick response and courteous service. We were paired with a very professional service company.

4 years ago

Reply from American Home Shield

Hi Dianne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Tanya Kelbert San Mateo, CA

The agent quickly understood the issue, and technician came and fixed issue next day

4 years ago

Reply from American Home Shield

Hi Tanya, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Laurie Shannon Florissant, MO

They send out quality professionals. They have always responded to our requests quickly.

4 years ago

Reply from American Home Shield

Hi Laurie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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George Womack Covington, LA

Technician was prompt, efficient, courteous, and completed the work completely and in record time.

4 years ago

Reply from American Home Shield

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Gloria Alvarado Bakersfield, CA

Because when I call to make a claim they act immediately to get my repairs done promptly

4 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Bernadettte N Porter Charlotte, NC

The vendor they chose was excellent. He knew exactly what to do with my refrigerator ice maker.

4 years ago

Reply from American Home Shield

Hi Bernadette, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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