American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Ajay Patel Bartlett, IL

Fast repair.. great process...all online...repair man was very friendly and knowledgeable...

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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David Raymond Gutierrez Modesto, CA

I've always had any issues taken care of 100% by the contractor they have assigned to me

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Barbara Wilson Aurora, CO

Arrived promptly on short notice and got my electricity and refrigerator working well again

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Raj Wurttemberg Norcross, GA

Easy to submit trouble tickets and AHS schedules QUALITY repair technicians quickly.

2 years ago

Reply from American Home Shield

Hi Raj, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Truman Jones Lancaster, TX

Home shield technicians are very professional nice they explain the situation and then solve it

2 years ago

Reply from American Home Shield

Hi Truman, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Janet slack Diamond Springs, CA

My microwave stopped working AHS replaced it with a like unit. That made me glad I have AHS

2 years ago

Reply from American Home Shield

Hi Janet,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Timothy Christoff Killeen, TX

My experiences were always positive. Theyvwere quick to help, customer service was great.

2 years ago

Reply from American Home Shield

Hi Timothy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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angie sisneros Barstow, CA

always there when i need them if ever something goes wrong or i have questions they make it right

2 years ago

Reply from American Home Shield

Hi Angie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Jordan Alexander Erwin, NC

They cover all of my HVAC. Most home warranties won't do that. Even my refrigerant is covered.

2 years ago

Reply from American Home Shield

Hi Jordan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Traci Parsons Molalla, OR

They are awesome customer service is great technician are knowledgeable and fix the problem

2 years ago

Reply from American Home Shield

Hi Traci, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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Tarsha Gibson Augusta, GA

Good customer services and refunded me back my service fee when I didn't need the service.

2 years ago

Reply from American Home Shield

Hi Tarsha, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Debra Wilcox Azle, TX

the cost was only the $75 fee and they did a great job. Would highly recommend AHS

2 years ago

Reply from American Home Shield

Hi Debra,
Thank you for your feedback!

Jul. 30th, 2022

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Verified Customer

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Abdelkader Sadouki Prospect Park, PA

In front of any requests, difficulties, there is a solution. Agents are efficient.

2 years ago

Reply from American Home Shield

Hi Abdelkader, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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gilbert carson Thompson's Station, TN

Will stay on the whole process and try to keep the company doing the repairs in line

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Janice Muniz Austin, TX

The service was processed quickly and the repair people came the quickly as well.

2 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Patricia J Chandler Faust Metairie, LA

They engaged quickly with a plumber, however the plumber we backed up took over a month for the service call to be made

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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David W Shillibeer Dalzell, SC

Pretty darn good, but customers shouldn't have to wait for 24 hours to hear back from the technician.

2 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Kurtis Summerville Dayton, OH

It took several days to get an appointment after I called. We have waited over a week to get the parts and have not received any updates.

2 years ago

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Verified Customer

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Richard Perino Los Gatos, CA

The come pared the replacement double with single ovens not a far price comparison for a replacement ovens, looks like In got taken advantage of!

2 years ago

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Verified Customer

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Nicole Ellenwood, GA

Can't seem to get an issue resolved; spoken with 7 reps and have had 2 companies come over already and a 3rd is scheduled!!!

2 years ago

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Verified Customer

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Kathleen Swenson Anaheim, CA

I have a rental in another state. I put the contractir in touch with tenant for access. I never hear back if it is solved, completed or anything

2 years ago

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Verified Customer

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Marcia Miles Coarsegold, CA

Response from AHC was quick, however in the past I was directed to 2 contractors that were seriously deficient with service.

2 years ago

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Verified Customer

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Jim Sontag Lansing, MI

Support is from another country. Hard to understand and they aren't empowered to make any decisions other than what is in their manual

2 years ago

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Verified Customer

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Scotten San Antonio, TX

It takes several visits to get a problem corrected. If an appliance or kitchen or bathroom fixture needs to be replaced, they replace with the cheapest fixture.

2 years ago

Reply from American Home Shield

Hi Scotten, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 23rd, 2022

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Verified Customer

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Shawn Roberts Mission Viejo, CA

The providers they use have the worst feedback on yelp. They constantly try to up charge or do the least invasive as possible, never fully fixing the issue.

2 years ago

Reply from American Home Shield

Hi Shawn, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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Verified Customer

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Patrick Rehm Mobile, AL

Poor communication very poor been trying to get issues with hot water heater fixed for 3weeks and no help. But they have certainly charged me $300 already.

2 years ago

Reply from American Home Shield

Hi Patrick, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Marie Jarrell, TX

Home Shield has done nothing but dodge their policy agreement with us. They have not repaired our ac system and we have received nothing but double talk from them when we try to resolve the situation.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Angela Pevey Hammond, LA

Going on a month and still no washer when I call I can't speak with anyone who speaks English.. they say three will take care of it and call me and no response.. I'm still waiting

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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kelsie hill-huston Cibolo, TX

I complained about a company that never called me and all AHS rep did was give them more time. I paid for service more than a week ago and I still have not had the service reserved.

2 years ago

Reply from American Home Shield

Hi Kelsie, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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David Alfaro-Perez

No communication/ Still waiting on my service call to be scheduled.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Gs Austin, TX

I have yet to receive an email confirming my cancelation. Also, the last serviceman did not provide me a document to sign for the work done, which he probably submitted an over statement to your company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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GM Las Vegas, NV

No problem getting the repair done. Did not have to pick up the phone to speak with anyone.

2 years ago

Reply from American Home Shield

Hi GM, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Casey Stengel Victorville, CA

Awesome service they sent an amazing tech that got the repairs done in a matter of minutes

2 years ago

Reply from American Home Shield

Hi Casey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Cynthia Nesbit Houston, TX

Services right the spot no waiting . So far everyone has been very professional.

2 years ago

Reply from American Home Shield

Hi Cynthia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Karen Shepley Carson City, NV

service from AHS was fantastic for this call regarding my air conditioner/heater

2 years ago

Reply from American Home Shield

Hi Karen,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 20th, 2022

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Verified Customer

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ARTHUR DALE PRICE Corydon, IN

EXCELLENT HELP AND CUSTOMER SERVICE. GREAT VENDORS TTO HANDLE MY MAINTEENANCE NEEDS

2 years ago

Reply from American Home Shield

Hi Arthur, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Michael McKinsey Charles City, VA

They have covered 90% of all my issues and it was done professionally and on time

2 years ago

Reply from American Home Shield

Hi Michael, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Dr. Larry W. Cowan Bartlesville, OK

Did a great job taking care of the problem. I have used them before - they are always helpful

2 years ago

Reply from American Home Shield

Hi Dr. Larry W. Cowan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Arlene lata Fowler, CA

Excellent service. They provider fast service when I needed it. Prompt and on time.

2 years ago

Reply from American Home Shield

Hi Arlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Lee H Thommock Woodstock, GA

They were on time and got the job done. Everything worked great once they were done.

2 years ago

Reply from American Home Shield

Hi Lee, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Shauna Samuels Loganville, GA

Great service fast and efficient best customer service. Job well done staff does a great job

2 years ago

Reply from American Home Shield

Hi Shauna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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JL Palmer Granger, TX

Easu tp set up appointment, arrived when he said he would, professional attitude, helpful

2 years ago

Reply from American Home Shield

Hi JL, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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L. S. Strand Bakersfield, CA

Very happy with service. Prompt response to request and prompt service once appt set.

2 years ago

Reply from American Home Shield

Hi L.S.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Judy & Doug Smith Vancouver, WA

Responded quickly to our request. The repair man for the washer was efficient and nice.

2 years ago

Reply from American Home Shield

Hi Judy & Doug,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Marilynn Drumheiser Boynton Beach, FL

Every person I have talked to has been very polite, knowledgeable and has a positive attitude.

2 years ago

Reply from American Home Shield

Hi Marilynn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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Lela M Marks Rio Rancho, NM

Friendly, fast, efficient. Plumber called and set up appt the next day. Everything fixed.

2 years ago

Reply from American Home Shield

Hi Lela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Alexia Austin-Love Accokeek, MD

These ease of making a claim, scheduling an appointment and having the technician come out quickly.

2 years ago

Reply from American Home Shield

Hi Alexia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Debbie Breth Merced, CA

Very quick response and excellent, professional service companies and technicians!

2 years ago

Reply from American Home Shield

Hi Debbie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Kathryn Wimmert Alexandria, LA

Prompt and professional responses on the website chat and resolution of work order

2 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Charles Jones Spring, TX

Shawn did an outstanding job and explained things very well! Great customer service!

2 years ago

Reply from American Home Shield

Hi Charles, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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