American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Manuel Silva Walla Walla, WA

I have been waiting since May 19th for my service request and nothing is done to date. I was give two appointments and no vender.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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David Carter Odenton, MD

Until recently I have not had any issues with AHS but my latest service request has been a nightmare. I submitted the request on 2

4 years ago

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Verified Customer

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Nancy Benes Mobile, AL

service contractors are usually prompt in arriving and diagnosimg the problems but parts ordering has been terribly slow

4 years ago

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Verified Customer

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Roger Diebolt Kansas City, MO

They raised my contract price at renewal. The deductible was always taken out of my bank weeks late. They cancelled our appointments a lot.

4 years ago

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Verified Customer

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Teresa Carter Kansas City, MO

Overall the service is very good. There can be a miscommunication with the different vendors that come to fix the issue

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Audra Johnson Dallas, TX

They claimed non-coverage on replacement of HVAC unit which is what I specifically requested when signing on. And I was never able to access contract

4 years ago

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Verified Customer

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RACHEL THOMSON Elgin, IL

2nd - call back a/c went out two days after the tech was there after he bypassed the reset switch. Brilliant! Now no way for me to restart

4 years ago

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Verified Customer

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william coleman Abington, PA

Small appliances ok, ac repair not good. Waiting for weeks for parts in105 to 115 weather. Called several times no call back

4 years ago

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Verified Customer

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James Horstman Baltimore, MD

I have had them for many years. Price keeps going up but when an appliance needs replacement you are only given half the value

4 years ago

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Verified Customer

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Richard B McElroy Keller, TX

Contractors they use are not professional and unreliable. This is our first experience with AHS and I don't feel that they go out of their way to resolve an issue.

4 years ago

Reply from American Home Shield

Hi Richard, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Jamayne Altman Killeen, TX

Always very timely within 48 hours, courteous and informative as far as future maintenance.

4 years ago

Reply from American Home Shield

Hi Jamayne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Janice Becouvarakis Hampton, VA

Services provided have been right at my expectations & in some cases beyond my expectations.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Kathi Garofalow Jacksonville, FL

AHS sent an experienced contractor that fixed our AC issues quicky and efficiently.

4 years ago

Reply from American Home Shield

Hi Kathi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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LeLieu Pham Chicago, IL

It's nice to speak to a real person who can actually help answer your questions.

4 years ago

Reply from American Home Shield

Hi LeLieu,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Kevin Williams Bowie, MD

I was very satisfied with the request for service as well as the service provided.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Kathleen Espitallier Vancouver, WA

They are great! We're in love with AHS. They always have professional service people.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Cameron Rumm Allison Park, PA

Work was done in a timely manner. Also had great communication. Would recommend

4 years ago

Reply from American Home Shield

Hi Cameron, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Sherecce Fields College Station, TX

They were able to have someone fix my microwave: it was easy and quick. No hassle.

4 years ago

Reply from American Home Shield

Hi Sherecce, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Carol Guillory Lawrenceville, GA

They were so easy to work with, very honest, and prompt. They are a great compu.

4 years ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Mark tremblay Newnan, GA

Timely service whenever we call in they get us in touch with a contractor right away

4 years ago

Reply from American Home Shield

Hi Mark, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Myoshi Austin North Little Rock, AR

Fast service, good customer service. The prices were affordable for fixing our air

4 years ago

Reply from American Home Shield

Hi Myoshi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Paul Robbins Benton City, WA

People have always been professional and they do exactly what they say they are going to do.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Joe Hutchins Marion, IA

Good service and they use very good technitions to do the work. Plus AHS saves me money.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Robert Davis Pahrump, NV

Boy when things go wrong this is a great company to have waiting to assist you in your repairs.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Glenn Perez Champlin, MN

Great service and coverage. Needed AC service and the appointment was scheduled fast.

4 years ago

Reply from American Home Shield

Hi Glenn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Mr K E Earhart Woodland Hills, CA

verypositive from initial contact with problem thru to comp;letion of fixing the problem

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Steve Seltzer

Quick replacement decision I've already completed this survey once

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Alana M Zambone Greenville, NC

Quick, courteous response. Excellent, knowledgeable, and responsive contractor sent

4 years ago

Reply from American Home Shield

Hi Alana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Inis P Barney Murphysboro, IL

They get the needed technician out in a timely manner. The price is reasonable.

4 years ago

Reply from American Home Shield

Hi Inis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Michael Phillip Summerville, SC

Very responsive and efficient. Depending on the plan you get, most repairs are coveredthe pla

4 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Lauren Evans Lawrenceville, GA

So far we've received fast and efficient service when we've used our home warranty.

4 years ago

Reply from American Home Shield

Hi Lauren, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Karen eastes Chesapeake, VA

Easy to set up service However I do wish there was a live person once in a while for questions

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Cody C Yoder South Bend, IN

Was quick to be reached out to once I put in my request. Got the issue resolved without hassle.

4 years ago

Reply from American Home Shield

Hi Cody, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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William J. Struska Fond Du Lac, WI

It was easy to request a service call online. Service was prompt and solved our problem quickly.

4 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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William J Bibb Magnolia, TX

Best company and caring employees. They will actually listen to you and help you.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Francisca Fuentes Springtown, TX

Fast, efficient, friendly. Air was fixed quickly, which met a lot to us being seniors.

4 years ago

Reply from American Home Shield

Hi Francisca, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Sara Cothern Bluff Springs, IL

We had a repair person out quickly to fix our issue. We have never had to fight for coverage.

4 years ago

Reply from American Home Shield

Hi Sara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Vicki Lucas Gresham, OR

They are amazing, customer service is over the roof, have referred them to others

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Tom Carver Elizabethtown, KY

They have been proactive in getting us plumbing services that we need in a timely manner.

4 years ago

Reply from American Home Shield

Hi Tom, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Edward Wright Lanham, MD

Excellent customer service. Excellent Contractors. the problem gets fixed or replaced.

4 years ago

Reply from American Home Shield

Hi Edward, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Donna Sydow Waco, TX

very efficient and timely. save money. all service people very polite and efficient

4 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Evangelina A Vargas Boerne, TX

Fast n on time very professional explained well understood the problem and fixed

4 years ago

Reply from American Home Shield

Hi Evangelina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Jack Queen Creek, AZ

Timely professional response. Insures customer satisfaction with completed order.

4 years ago

Reply from American Home Shield

Hi Jack, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Maria Michel Plano, TX

Because the service we receive from them when we need something fix in our house.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Elaine Parks Royal Oak, MI

They handled my problem with a very professional technician. He was very knowledgeable

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Karl Hussey Clovis, CA

Convenient service, sometimes takes days for an appointment. Price goes up every year even if service not used

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Douglas Leatham Newport News, VA

Excellent service, but supply chain issues affected the amount of time and what model I got as a replacement.

4 years ago

Reply from American Home Shield

Hi Douglas, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Lee Anne Wright Tallahassee, FL

Daniel from Mays was excellent. Very professional, timely and polite. Best company AHS has contracted.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Imani Lithonia, GA

For the most part I have been satisfied with the vendors and confidence in them resolving my problem.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Susan Crowley Coeur D Alene, ID

My air conditioner was serviced pre-season, not working well now. Refrigerator water filter repair: excellent.

4 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

American Home Shield Reviews