American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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James N Smith Anniston, AL

AHS technicians are very professional and reliable; they do the job right the first time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Frank Been Virginia Beach, VA

American Home Shield provides fast service with convenient online service calls.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Danita Youngstown, OH

I rate them high because they handle my problems in a very professional and respectful friendly way

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Teresa M Arment-Austin Tucson, AZ

Home Shield is truly the best!! Services get assigned and set up in a very timely manner!!

3 years ago

Reply from American Home Shield

Hi Teresa, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Laurie Shannon Florissant, MO

They send out quality professionals. They have always responded to our requests quickly.

3 years ago

Reply from American Home Shield

Hi Laurie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Lance Spencer Johns Island, SC

Contractors are great. I cannot place a service order on the web site. Used to be able to, now can't anymore.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Suzanna Deane Dolores, CO

American Home Shield quickly responded to my request. To pay $100 for an outlet that was tripping is ridiculous.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Loyd Throneburg Blackwell, OK

Sometimes operators can hardly be understood, use American personal that english is their first language!!!!!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Jody Childs Clovis, CA

My dryer needed a repair and the first technician didn't work on GE appliances . Needed to reschedule and wait for another appt with a GE tech

3 years ago

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Verified Customer

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Kim Cook Cumming, GA

The last AC call charged $100 and claimed they could not fix it. I had called another contractor and they came and fixed a broken wire.

3 years ago

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Verified Customer

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karen Linn Beaumont, TX

I have been charged twice by AHS. TJ M never came out to my house. The girl at AHS said that she would reverse the charge and it has never happened.

3 years ago

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Verified Customer

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Young Wilmington, DE

No call back or status of a repair request. The client should be called or sent an update status in their service request

3 years ago

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Verified Customer

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Roger Diebolt Kansas City, MO

Took 4 weeks to get repair done. Also raised my current monthly rate from $56 to $70 when you buy the same package on line for $59 a month

3 years ago

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Verified Customer

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Nkolika Oburota Buford, GA

Coverage is good.They have good agents that are attached that provide good service and always come on time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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LeiLei Memphis, TN

Overall I am pleased with the service but the call center staff do not give accurate information most times.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Joe Rosauri Lewes, DE

Hvac not fixed The service guy sent out just put tape on the vent and said they were fine and I still have the same problem. Also whycash out not paid

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Verified Customer

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Jacqueline Tyner Harold, FL

We have ask for a service call for over a week.No one returns our calls. When l contact the service Department they tell our request has been canceled as they can not find a contractor in my area

3 years ago

Reply from American Home Shield

Hi Jacqueline, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Victoria Kane Indio, CA

Refrigerator could no longer be fixed per their repair company.They are still giving me the run around and have NOT reimbursed me for the new one that was delivered. Until this I was very happy with them.

3 years ago

Reply from American Home Shield

Hi Victoria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Carrie Morris Bakersfield, CA

They never call back when they say they will, I'm still waiting for my sink to be repaired for the leak it's been two weeks, having them get the right person the first time hasn't happened

3 years ago

Reply from American Home Shield

Hi Carrie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Kristina Ryan Powell, OH

Because absolutely nothing has been done and it's been over three weeks. This is absolutely ridiculous. I've called into your company at least 10 times for a total of 40 minutes each time minimum.

3 years ago

Reply from American Home Shield

Hi Kristina, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Roy A Harville Florence, AL

I placed my request for help. The tech came out, fixed my problem. Everything was great.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Dora and Ron Hurst Lexington, KY

Always able to to to s representative when having a problem with service technician.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Dave Oravetz Wake Forest, NC

I don't have to wait long before a contractor contacts me and they get things fixed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Talia Quetel

The two services I did use. Was timely and the companies was very professional.

3 years ago

Reply from American Home Shield

Hi Talia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Raj Wurttemberg Norcross, GA

Easy to submit trouble tickets and AHS schedules QUALITY repair technicians quickly.

3 years ago

Reply from American Home Shield

Hi Raj, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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James Turner Waldorf, MD

Contacted company several times and they have always been responsive to my needs.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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MICHAEL WILLIAM OLIVER Wilmington, NC

The process is seamless and transparent. One call takes care or everything, no follow up necessary

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Terry Ulrich Cypress, TX

One of the best companies you have sent to us in a long time. Excellent service overall.

3 years ago

Reply from American Home Shield

Hi Terry, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Donald Leve Palm Desert, CA

Easy to place work order and technicians supplied are always timely and responsive.

3 years ago

Reply from American Home Shield

Hi Donald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Ida Williams Port Royal, SC

The coverage is great but this last contractor is not communicating or rendering service.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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David Carrillo Frisco, TX

Although sometimes it's difficult to get what is right for the customer the service is worth it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Shahid Usmani Tulsa, OK

My A/C was not cooling and the technician came in and fixed it. Excellent service

3 years ago

Reply from American Home Shield

Hi Shahid, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Barbara Wilson Aurora, CO

Arrived promptly on short notice and got my electricity and refrigerator working well again

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Ricky Walton San Antonio, TX

For ease of use and price. The contracted companies are prompt and professional.

3 years ago

Reply from American Home Shield

Hi Ricky, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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David Raymond Gutierrez Modesto, CA

I've always had any issues taken care of 100% by the contractor they have assigned to me

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Jule Rosenberg, TX

The efficiency is very fast and the service is very good. First Choice for Home Warranty.

3 years ago

Reply from American Home Shield

Hi Jule, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Scott Mallick Sahuarita, AZ

Every time I've used them they are quick and right on top of it. Always professional!!!

3 years ago

Reply from American Home Shield

Hi Scott, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Eva Rangel San Antonio, TX

When we truly needed help unknowingly they were there in ways a business could be there.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Sue Martin Wenatchee, WA

They are proactive in keeping things working in good condition and use great contractors.

3 years ago

Reply from American Home Shield

Hi Sue,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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ERASMO MENDIETA Corpus Christi, TX

They have always taken care of our problem, we have had very good customer service .

3 years ago

Reply from American Home Shield

Hi Erasmo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Ajay Patel Bartlett, IL

Fast repair.. great process...all online...repair man was very friendly and knowledgeable...

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Timothy Christoff Killeen, TX

My experiences were always positive. Theyvwere quick to help, customer service was great.

3 years ago

Reply from American Home Shield

Hi Timothy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Debra Wilcox Azle, TX

the cost was only the $75 fee and they did a great job. Would highly recommend AHS

3 years ago

Reply from American Home Shield

Hi Debra,
Thank you for your feedback!

Jul. 30th, 2022

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Verified Customer

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Abdelkader Sadouki Prospect Park, PA

In front of any requests, difficulties, there is a solution. Agents are efficient.

3 years ago

Reply from American Home Shield

Hi Abdelkader, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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gilbert carson Thompson's Station, TN

Will stay on the whole process and try to keep the company doing the repairs in line

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Janet slack Diamond Springs, CA

My microwave stopped working AHS replaced it with a like unit. That made me glad I have AHS

3 years ago

Reply from American Home Shield

Hi Janet,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Truman Jones Lancaster, TX

Home shield technicians are very professional nice they explain the situation and then solve it

3 years ago

Reply from American Home Shield

Hi Truman, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Jordan Alexander Erwin, NC

They cover all of my HVAC. Most home warranties won't do that. Even my refrigerant is covered.

3 years ago

Reply from American Home Shield

Hi Jordan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Traci Parsons Molalla, OR

They are awesome customer service is great technician are knowledgeable and fix the problem

3 years ago

Reply from American Home Shield

Hi Traci, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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Janice Muniz Austin, TX

The service was processed quickly and the repair people came the quickly as well.

3 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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