American Home Shield: Read 34,884 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Nkolika Oburota Buford, GA

Coverage is good.They have good agents that are attached that provide good service and always come on time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

LeiLei Memphis, TN

Overall I am pleased with the service but the call center staff do not give accurate information most times.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jody Childs Clovis, CA

My dryer needed a repair and the first technician didn't work on GE appliances . Needed to reschedule and wait for another appt with a GE tech

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Roger Diebolt Kansas City, MO

Took 4 weeks to get repair done. Also raised my current monthly rate from $56 to $70 when you buy the same package on line for $59 a month

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Young Wilmington, DE

No call back or status of a repair request. The client should be called or sent an update status in their service request

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kim Cook Cumming, GA

The last AC call charged $100 and claimed they could not fix it. I had called another contractor and they came and fixed a broken wire.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

karen Linn Beaumont, TX

I have been charged twice by AHS. TJ M never came out to my house. The girl at AHS said that she would reverse the charge and it has never happened.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Joe Rosauri Lewes, DE

Hvac not fixed The service guy sent out just put tape on the vent and said they were fine and I still have the same problem. Also whycash out not paid

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristina Ryan Powell, OH

Because absolutely nothing has been done and it's been over three weeks. This is absolutely ridiculous. I've called into your company at least 10 times for a total of 40 minutes each time minimum.

3 years ago

Reply from American Home Shield

Hi Kristina, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Carrie Morris Bakersfield, CA

They never call back when they say they will, I'm still waiting for my sink to be repaired for the leak it's been two weeks, having them get the right person the first time hasn't happened

3 years ago

Reply from American Home Shield

Hi Carrie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Victoria Kane Indio, CA

Refrigerator could no longer be fixed per their repair company.They are still giving me the run around and have NOT reimbursed me for the new one that was delivered. Until this I was very happy with them.

3 years ago

Reply from American Home Shield

Hi Victoria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline Tyner Harold, FL

We have ask for a service call for over a week.No one returns our calls. When l contact the service Department they tell our request has been canceled as they can not find a contractor in my area

3 years ago

Reply from American Home Shield

Hi Jacqueline, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

check_circle

Verified Customer

star star star star star

Roy A Harville Florence, AL

I placed my request for help. The tech came out, fixed my problem. Everything was great.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Dave Oravetz Wake Forest, NC

I don't have to wait long before a contractor contacts me and they get things fixed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Dora and Ron Hurst Lexington, KY

Always able to to to s representative when having a problem with service technician.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Talia Quetel

The two services I did use. Was timely and the companies was very professional.

3 years ago

Reply from American Home Shield

Hi Talia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Jule Rosenberg, TX

The efficiency is very fast and the service is very good. First Choice for Home Warranty.

3 years ago

Reply from American Home Shield

Hi Jule, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Donald Leve Palm Desert, CA

Easy to place work order and technicians supplied are always timely and responsive.

3 years ago

Reply from American Home Shield

Hi Donald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

MICHAEL WILLIAM OLIVER Wilmington, NC

The process is seamless and transparent. One call takes care or everything, no follow up necessary

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Terry Ulrich Cypress, TX

One of the best companies you have sent to us in a long time. Excellent service overall.

3 years ago

Reply from American Home Shield

Hi Terry, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

James Turner Waldorf, MD

Contacted company several times and they have always been responsive to my needs.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Ida Williams Port Royal, SC

The coverage is great but this last contractor is not communicating or rendering service.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

David Carrillo Frisco, TX

Although sometimes it's difficult to get what is right for the customer the service is worth it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Sue Martin Wenatchee, WA

They are proactive in keeping things working in good condition and use great contractors.

3 years ago

Reply from American Home Shield

Hi Sue,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

ERASMO MENDIETA Corpus Christi, TX

They have always taken care of our problem, we have had very good customer service .

3 years ago

Reply from American Home Shield

Hi Erasmo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Scott Mallick Sahuarita, AZ

Every time I've used them they are quick and right on top of it. Always professional!!!

3 years ago

Reply from American Home Shield

Hi Scott, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Eva Rangel San Antonio, TX

When we truly needed help unknowingly they were there in ways a business could be there.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Shahid Usmani Tulsa, OK

My A/C was not cooling and the technician came in and fixed it. Excellent service

3 years ago

Reply from American Home Shield

Hi Shahid, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Ricky Walton San Antonio, TX

For ease of use and price. The contracted companies are prompt and professional.

3 years ago

Reply from American Home Shield

Hi Ricky, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Ajay Patel Bartlett, IL

Fast repair.. great process...all online...repair man was very friendly and knowledgeable...

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

David Raymond Gutierrez Modesto, CA

I've always had any issues taken care of 100% by the contractor they have assigned to me

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Barbara Wilson Aurora, CO

Arrived promptly on short notice and got my electricity and refrigerator working well again

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Raj Wurttemberg Norcross, GA

Easy to submit trouble tickets and AHS schedules QUALITY repair technicians quickly.

3 years ago

Reply from American Home Shield

Hi Raj, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

gilbert carson Thompson's Station, TN

Will stay on the whole process and try to keep the company doing the repairs in line

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Abdelkader Sadouki Prospect Park, PA

In front of any requests, difficulties, there is a solution. Agents are efficient.

3 years ago

Reply from American Home Shield

Hi Abdelkader, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Janice Muniz Austin, TX

The service was processed quickly and the repair people came the quickly as well.

3 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Debra Wilcox Azle, TX

the cost was only the $75 fee and they did a great job. Would highly recommend AHS

3 years ago

Reply from American Home Shield

Hi Debra,
Thank you for your feedback!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Tarsha Gibson Augusta, GA

Good customer services and refunded me back my service fee when I didn't need the service.

3 years ago

Reply from American Home Shield

Hi Tarsha, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Traci Parsons Molalla, OR

They are awesome customer service is great technician are knowledgeable and fix the problem

3 years ago

Reply from American Home Shield

Hi Traci, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Jordan Alexander Erwin, NC

They cover all of my HVAC. Most home warranties won't do that. Even my refrigerant is covered.

3 years ago

Reply from American Home Shield

Hi Jordan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

angie sisneros Barstow, CA

always there when i need them if ever something goes wrong or i have questions they make it right

3 years ago

Reply from American Home Shield

Hi Angie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Timothy Christoff Killeen, TX

My experiences were always positive. Theyvwere quick to help, customer service was great.

3 years ago

Reply from American Home Shield

Hi Timothy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Janet slack Diamond Springs, CA

My microwave stopped working AHS replaced it with a like unit. That made me glad I have AHS

3 years ago

Reply from American Home Shield

Hi Janet,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Truman Jones Lancaster, TX

Home shield technicians are very professional nice they explain the situation and then solve it

3 years ago

Reply from American Home Shield

Hi Truman, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Patricia J Chandler Faust Metairie, LA

They engaged quickly with a plumber, however the plumber we backed up took over a month for the service call to be made

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

David W Shillibeer Dalzell, SC

Pretty darn good, but customers shouldn't have to wait for 24 hours to hear back from the technician.

3 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Marcia Miles Coarsegold, CA

Response from AHC was quick, however in the past I was directed to 2 contractors that were seriously deficient with service.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kurtis Summerville Dayton, OH

It took several days to get an appointment after I called. We have waited over a week to get the parts and have not received any updates.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kathleen Swenson Anaheim, CA

I have a rental in another state. I put the contractir in touch with tenant for access. I never hear back if it is solved, completed or anything

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Nicole Ellenwood, GA

Can't seem to get an issue resolved; spoken with 7 reps and have had 2 companies come over already and a 3rd is scheduled!!!

3 years ago

American Home Shield Reviews