American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Dora and Ron Hurst Lexington, KY

Always able to to to s representative when having a problem with service technician.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Roy A Harville Florence, AL

I placed my request for help. The tech came out, fixed my problem. Everything was great.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Talia Quetel

The two services I did use. Was timely and the companies was very professional.

3 years ago

Reply from American Home Shield

Hi Talia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Jule Rosenberg, TX

The efficiency is very fast and the service is very good. First Choice for Home Warranty.

3 years ago

Reply from American Home Shield

Hi Jule, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Raj Wurttemberg Norcross, GA

Easy to submit trouble tickets and AHS schedules QUALITY repair technicians quickly.

3 years ago

Reply from American Home Shield

Hi Raj, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Barbara Wilson Aurora, CO

Arrived promptly on short notice and got my electricity and refrigerator working well again

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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David Raymond Gutierrez Modesto, CA

I've always had any issues taken care of 100% by the contractor they have assigned to me

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Donald Leve Palm Desert, CA

Easy to place work order and technicians supplied are always timely and responsive.

3 years ago

Reply from American Home Shield

Hi Donald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Ajay Patel Bartlett, IL

Fast repair.. great process...all online...repair man was very friendly and knowledgeable...

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Ricky Walton San Antonio, TX

For ease of use and price. The contracted companies are prompt and professional.

3 years ago

Reply from American Home Shield

Hi Ricky, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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MICHAEL WILLIAM OLIVER Wilmington, NC

The process is seamless and transparent. One call takes care or everything, no follow up necessary

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Shahid Usmani Tulsa, OK

My A/C was not cooling and the technician came in and fixed it. Excellent service

3 years ago

Reply from American Home Shield

Hi Shahid, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Eva Rangel San Antonio, TX

When we truly needed help unknowingly they were there in ways a business could be there.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Scott Mallick Sahuarita, AZ

Every time I've used them they are quick and right on top of it. Always professional!!!

3 years ago

Reply from American Home Shield

Hi Scott, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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ERASMO MENDIETA Corpus Christi, TX

They have always taken care of our problem, we have had very good customer service .

3 years ago

Reply from American Home Shield

Hi Erasmo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Sue Martin Wenatchee, WA

They are proactive in keeping things working in good condition and use great contractors.

3 years ago

Reply from American Home Shield

Hi Sue,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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David Carrillo Frisco, TX

Although sometimes it's difficult to get what is right for the customer the service is worth it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Ida Williams Port Royal, SC

The coverage is great but this last contractor is not communicating or rendering service.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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James Turner Waldorf, MD

Contacted company several times and they have always been responsive to my needs.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Terry Ulrich Cypress, TX

One of the best companies you have sent to us in a long time. Excellent service overall.

3 years ago

Reply from American Home Shield

Hi Terry, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Jordan Alexander Erwin, NC

They cover all of my HVAC. Most home warranties won't do that. Even my refrigerant is covered.

3 years ago

Reply from American Home Shield

Hi Jordan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Janice Muniz Austin, TX

The service was processed quickly and the repair people came the quickly as well.

3 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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angie sisneros Barstow, CA

always there when i need them if ever something goes wrong or i have questions they make it right

3 years ago

Reply from American Home Shield

Hi Angie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Timothy Christoff Killeen, TX

My experiences were always positive. Theyvwere quick to help, customer service was great.

3 years ago

Reply from American Home Shield

Hi Timothy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Janet slack Diamond Springs, CA

My microwave stopped working AHS replaced it with a like unit. That made me glad I have AHS

3 years ago

Reply from American Home Shield

Hi Janet,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Truman Jones Lancaster, TX

Home shield technicians are very professional nice they explain the situation and then solve it

3 years ago

Reply from American Home Shield

Hi Truman, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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gilbert carson Thompson's Station, TN

Will stay on the whole process and try to keep the company doing the repairs in line

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Abdelkader Sadouki Prospect Park, PA

In front of any requests, difficulties, there is a solution. Agents are efficient.

3 years ago

Reply from American Home Shield

Hi Abdelkader, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Debra Wilcox Azle, TX

the cost was only the $75 fee and they did a great job. Would highly recommend AHS

3 years ago

Reply from American Home Shield

Hi Debra,
Thank you for your feedback!

Jul. 30th, 2022

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Verified Customer

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Traci Parsons Molalla, OR

They are awesome customer service is great technician are knowledgeable and fix the problem

3 years ago

Reply from American Home Shield

Hi Traci, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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Tarsha Gibson Augusta, GA

Good customer services and refunded me back my service fee when I didn't need the service.

3 years ago

Reply from American Home Shield

Hi Tarsha, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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David W Shillibeer Dalzell, SC

Pretty darn good, but customers shouldn't have to wait for 24 hours to hear back from the technician.

3 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Patricia J Chandler Faust Metairie, LA

They engaged quickly with a plumber, however the plumber we backed up took over a month for the service call to be made

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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Richard Perino Los Gatos, CA

The come pared the replacement double with single ovens not a far price comparison for a replacement ovens, looks like In got taken advantage of!

3 years ago

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Verified Customer

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Marcia Miles Coarsegold, CA

Response from AHC was quick, however in the past I was directed to 2 contractors that were seriously deficient with service.

3 years ago

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Verified Customer

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Nicole Ellenwood, GA

Can't seem to get an issue resolved; spoken with 7 reps and have had 2 companies come over already and a 3rd is scheduled!!!

3 years ago

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Verified Customer

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Kurtis Summerville Dayton, OH

It took several days to get an appointment after I called. We have waited over a week to get the parts and have not received any updates.

3 years ago

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Verified Customer

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Jim Sontag Lansing, MI

Support is from another country. Hard to understand and they aren't empowered to make any decisions other than what is in their manual

3 years ago

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Verified Customer

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Kathleen Swenson Anaheim, CA

I have a rental in another state. I put the contractir in touch with tenant for access. I never hear back if it is solved, completed or anything

3 years ago

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Verified Customer

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Patrick Rehm Mobile, AL

Poor communication very poor been trying to get issues with hot water heater fixed for 3weeks and no help. But they have certainly charged me $300 already.

3 years ago

Reply from American Home Shield

Hi Patrick, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Scotten San Antonio, TX

It takes several visits to get a problem corrected. If an appliance or kitchen or bathroom fixture needs to be replaced, they replace with the cheapest fixture.

3 years ago

Reply from American Home Shield

Hi Scotten, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 23rd, 2022

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Verified Customer

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Shawn Roberts Mission Viejo, CA

The providers they use have the worst feedback on yelp. They constantly try to up charge or do the least invasive as possible, never fully fixing the issue.

3 years ago

Reply from American Home Shield

Hi Shawn, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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Verified Customer

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Angela Pevey Hammond, LA

Going on a month and still no washer when I call I can't speak with anyone who speaks English.. they say three will take care of it and call me and no response.. I'm still waiting

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Marie Jarrell, TX

Home Shield has done nothing but dodge their policy agreement with us. They have not repaired our ac system and we have received nothing but double talk from them when we try to resolve the situation.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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kelsie hill-huston Cibolo, TX

I complained about a company that never called me and all AHS rep did was give them more time. I paid for service more than a week ago and I still have not had the service reserved.

3 years ago

Reply from American Home Shield

Hi Kelsie, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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David Alfaro-Perez

No communication/ Still waiting on my service call to be scheduled.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Gs Austin, TX

I have yet to receive an email confirming my cancelation. Also, the last serviceman did not provide me a document to sign for the work done, which he probably submitted an over statement to your company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Cynthia Nesbit Houston, TX

Services right the spot no waiting . So far everyone has been very professional.

3 years ago

Reply from American Home Shield

Hi Cynthia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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GM Las Vegas, NV

No problem getting the repair done. Did not have to pick up the phone to speak with anyone.

3 years ago

Reply from American Home Shield

Hi GM, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Karen Shepley Carson City, NV

service from AHS was fantastic for this call regarding my air conditioner/heater

3 years ago

Reply from American Home Shield

Hi Karen,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 20th, 2022

American Home Shield Reviews