American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Jennifer Brockman Chesapeake, VA

Always respond to service requests quickly and every company that has been sent out was great

3 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Peter Cavadi Marietta, GA

Their follow-up is fantastic. They stay on top of your claim until you are satisfied.

3 years ago

Reply from American Home Shield

Hi Peter, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Edward Dunn Summerville, SC

Inspector checked out dishwasher, and tested, but left one of my sinks flooded and clogged. I still haven't corrected the situation.

3 years ago

Reply from American Home Shield

Hi Edward, I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to assist.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ray Redmond Phoenixville, PA

The customer service now, is a great improvement. The service itself still lags, they will get to you but it's not immediate

3 years ago

check_circle

Verified Customer

star star star star star_border

Douglas Wilson Naples, FL

AHS is great, but I wish there were an option to ensure replacement of large systems when they fail.

3 years ago

Reply from American Home Shield

Hi Douglas, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Virginia Swindlehurst Henderson, NV

Because they never pay for anything and they have never fixed anything I have about. I have had to use vendors outside American Shield to fix the problem.

3 years ago

Reply from American Home Shield

Hi Virginia, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

check_circle

Verified Customer

star star star star_border star_border

Yvonne walden Mc Gregor, TX

Because i have spent money on home appliances that i was told could be repaired. My microwave, was even looked at to see if it could be repaird.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

William Dallas Beaumont, TX

Still waiting for light in freezer to be fixed. You called said it was not covered. But serviceman broke first on installed and it is hanging down.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Ashley mcmillin Melbourne, FL

I asked for an AC COMPANY in brevard county rather than winter park fl and I was told no house was filling up with gallons of water AT THE TIME

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kathryn Jackson Kansas City, MO

A mistake was made by the warranty company and it took days to resolve so I could move forward in getting problem fixed.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan Myers Topeka, KS

I have waited one week to have a service repair completed. The technician called in and reported that he cannot complete the service and requested a plumber be sent which took a week to get approved.

3 years ago

Reply from American Home Shield

Hi Ryan, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sammy Jackson Taylor, TX

Told too many different things from agents. Still waiting for a credit from march pmts and my first service having a credit.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kendall Judy Tucson, AZ

I was promised $100 refund plus the $714 refund for an appliance. The company sucks. I wouldn't recommend them to anyone. My dishwasher was never fixed. Th e company is a scram!

3 years ago

Reply from American Home Shield

Hi Kendall, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Jo A Bradshaw Cleburne, TX

Easy to turn in a service request and get quality service from service companies

3 years ago

Reply from American Home Shield

Hi Jo, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Rixk Anson, TX

Excellent service- repair person did great and took care of themproblem quickly andmprodessionally

3 years ago

Reply from American Home Shield

Hi Rick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Chadwick L Key Cameron, NC

Service was professional and on Time. I Definitely will use there service again in the future.

3 years ago

Reply from American Home Shield

Hi Chadwick, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Jo Ann Gonzalez Edinburg, TX

Awesome! Very happy with the service that I receive, awesome communication, simply perfect

3 years ago

Reply from American Home Shield

Hi JoAnn, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

Trisha Bowman Ringgold, GA

Dependable, trusted. I'm a customer of 12 years and have used AHS at least 9 times.

3 years ago

Reply from American Home Shield

Hi Trisha,
We appreciate your feedback and patronage over the past 12 years. It has been a pleasure to serve you!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

James Ratliff Greenup, KY

Very prompt and very good service. The response was quick and the contractor was excellent

3 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Lorin A'Costa Sparks, NV

Overall, they do a good job of handling my needs and having service people that care.

3 years ago

Reply from American Home Shield

Hi Lorin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

ADDISON HUNTER III Houston, TX

Sometimes the repair company is a bit slow, but they do return andthe repairs are always made.

3 years ago

Reply from American Home Shield

Hi Addison, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

check_circle

Verified Customer

star star star star star

Richard Lacy Cameron, NC

Company chosen for service was outstanding and I did not have to pay for the freon added.

3 years ago

Reply from American Home Shield

Hi Richard, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Terry Alter Los Altos, CA

Fast, efficient in terms of setting up appointments; excellent service providers.

3 years ago

Reply from American Home Shield

Hi Terry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Lynne Letzring Tarpon Springs, FL

Excellent service and follow thru. Serviceman was very professional and presentable

3 years ago

Reply from American Home Shield

Hi Lynne, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Laura Byrd Hampton, VA

Coverage, cost and customer service are all very good. I recommend to all my clients.

3 years ago

Reply from American Home Shield

Hi Laura, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Jessica Cooper District Heights, MD

Overall experience has been great! The timely response, and the amount of coverage and offers.

3 years ago

Reply from American Home Shield

Hi Jessica, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Richard Brouillette Blue Springs, MO

They listened to my issue with a service call and corrected the issue very quickly

3 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

LaRita M Smith Montgomery, AL

Everyone seems to be very professional and kind. Love the customer service received

3 years ago

Reply from American Home Shield

Hi LaRita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Barbara Hall Independence, MO

Home repairs are assigned to a respectable company who takes care of the problem quickly.

3 years ago

Reply from American Home Shield

Hi Barbara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Hannah Oikawa Salinas, CA

Quick service, great communication and follow up, fantastic coverage and service.

3 years ago

Reply from American Home Shield

Hi Hannah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Larry Oliver Corpus Christi, TX

The repair was done on the icemaker with all factory parts by a very professional tech .

3 years ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star_border

gene Williamsburg, VA

For the most part they have been very responsive but in a few cases it has been a challenge to deal with them

3 years ago

check_circle

Verified Customer

star star star star star_border

Sybil DCosta Hollywood, FL

good and quick service but some issues with a claim request that was valid in my opinion but was not addressed

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Louise Paulson Roswell, GA

I have been a subscriber for about 20 years and my covered problems have all been resolved.

3 years ago

Reply from American Home Shield

Hi Louise, Your patronage to AHS is more than appreciated. We hope you continue to enjoy the coverage we provide.

Jun. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas Reeves Hawthorne, FL

I have had a work order on the books since November and they have not resolved it they have used every excuse in the book the people you talk to speak horrible English and can never seem to resolve the problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Alisha Turner-Lewis Woodville, MS

I have been without a stove since May 9th and I still dont have a stove. It missed the truck 1 week n the next week it was damaged

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Christopher Douglas Fort Worth, TX

AHS is not in the business of providing service. If they can find a loophole to get out of servicing something they will use it.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alex Ladera Ranch, CA

Coverage is terrible. response time is awful. takes 1-4 weeks to get work completed. Most Customer service reps are not able to speak english..very hard to understand.

3 years ago

Reply from American Home Shield

Hi Alex, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Darrell Lindsey Springdale, AR

They have not adjusted their rates for inflation. I called and got a person that could not speak the language very well. I did get a very nice English speaking man when I called to cancel my contract.

3 years ago

Reply from American Home Shield

Hi Darrell, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Nancy Greenberg Omaha, NE

Good coverage to resolve issues and thorough follow up to be sure all is taken care of!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Jim York Altus, OK

The agent I talked with was very helpful. AHS has been there for us for the last two years.

3 years ago

Reply from American Home Shield

Hi Jim,thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Katherine Blanke Newburgh, IN

I was able to get service for my plumbing that afternoon, and the problem was resolved quickly.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Katherine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star

Tommy Crockett Killeen, TX

When I called I was treated with respect and my case was handled verey expediently

3 years ago

Reply from American Home Shield

Hi Tommy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Barbie A Roundtree Roxboro, NC

The online representative was friendly and helpful. The contractors provided excellent service.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

CHERYL ANN JONES Houston, TX

It was a smooth positive transaction. Everyone handled the situation professionally.

3 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Shawn McIntire Normal, IL

Quick and easy. I submitted my request on Wednesday and had someone out to fix the problem Friday.

3 years ago

Reply from American Home Shield

Hi Shawn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Denise Ohr

They replaced my dryer although my previous one was only 7 years old.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Marylin Mae Bateman Trabuco Canyon, CA

Easy to make appointments for repairs. Companies recommended are always professional

3 years ago

Reply from American Home Shield

Hi Marylin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Joe Rodriguez Fort Worth, TX

Great customer service provided fast service and contractor selected was amazing

3 years ago

Reply from American Home Shield

Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

Larry Jackson Fresno, TX

They have always, when their is a issue with repairs have always resolved problems

3 years ago

Reply from American Home Shield

Hi Larry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 16th, 2022

American Home Shield Reviews