American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Cathy Crowl Hockley, TX

Extremely helpful and prompt service. Always keeping me informed of the service updates.

2 years ago

Reply from American Home Shield

Hi Cathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Neil Zabo Lenoir City, TN

Service provider was great --- getting the required parts was a three week delay !!

2 years ago

Reply from American Home Shield

Hi Neil, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Tim Daugherty Sioux City, IA

The service from the local company was very good, but we have not received the check for the replacement

2 years ago

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Verified Customer

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Braska Williams Jr Knightdale, NC

They have covered my appliance and system repairs well. I think that they could improve in some areas.

2 years ago

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Verified Customer

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Juli C Parker Cedar Rapids, IA

Overall, a good investment. However, feel that appliances should be replaced with equal QUALITY appliances if needed.

2 years ago

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Verified Customer

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Wanda Diggs Williams Germantown, MD

Inexperienced technicians, long waits on parts, horrible communication with customer service, extreme delays in replacement, conflicting coverage approvals.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Verified Customer

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John Davis Woodland Park, CO

In my situation I'm waiting for the service technicians diagnose to be reviewed and accepted. The process is extremely slow in my opinion.

2 years ago

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Verified Customer

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Dorothy Duvall West Palm Beach, FL

The last 3/5 times I needed work done.The Vendors you refer do not do the repairs w/out jarring the parts. They have to come back again. Which can be frustrating.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Verified Customer

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Darryl Grear Birmingham, AL

I had an issue with my HVAC. It took 5 days to get the issue fixed. The temperature was over 80 degrees and 5 days is way too long to not have working air conditioning.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Kathern Jackson-Hill Schertz, TX

Every year we go thru some changes. Since everything is so automatic. You can't speak to a representative. They want to charge you and not give you service

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Michael Hansen Las Vegas, NV

There is no information flow from AHS when the issue is more than a simple repair. Even asking direct questions yields no information.

2 years ago

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Verified Customer

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John Francis San Antonio, TX

My Whirlpool refrigerator issue is not resolved after over 3 weeks. Appliance 911 has not satisfactory resolved my panel problem.

2 years ago

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Verified Customer

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Rida Mahdi Riverside, CA

Issue not resolved. Received call last week from AHS, was told they would follow-up with contractor and call me back the following Tuesday. It is now 6pm on Thursday and have not received the promised call.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Robert Wilson Reno, NV

Plumber notified you that they donot work in my area. You refunded my money and did not find another plumber to repair my problem. you found another plumber only after I called a second time about the problem.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Inaies Mathews Houston, TX

I have used American Home shield several times and the contractors rarely fix the issue....I am literally paying for someone to tell me something is wrong but less than half the time the contractors actually fix something

2 years ago

Reply from American Home Shield

Hi Inaies, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Verified Customer

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KMRush Wheeling, WV

I do not have a home warranty with this company but you keep sending my info which means you are reading my replies. I have another company and they don't constantly bother me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns. I hate to hear you are still receiving information from us. I would like to follow up with you if assistance is needed.

May. 5th, 2022

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Verified Customer

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Karma Dillard Sun City, CA

Washing machine was going out and they denied my claim. They seem only to help if the appliance can be repaired, not if it needs replacement.

2 years ago

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Verified Customer

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DENISE WILSON

Very professional and dependable keeping me updated on the company assigned to do the job.

2 years ago

Reply from American Home Shield

I am glad to hear we kept you in the loop. Thanks for sharing your feedback.

May. 6th, 2022

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Verified Customer

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Dianne Brockman Phoenix, AZ

They are prompt with the referrals for a company to come out and help us have something fixed.

2 years ago

Reply from American Home Shield

Hi Dianne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Diane Jonesboro, GA

Customer service is exceptional and Jessica is the best. I'm so glad I chose this company.

2 years ago

Reply from American Home Shield

Hi Diane, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Bridget Seattle, WA

I got great customer service & everything was explained clearly to me, answered all my questions.

2 years ago

Reply from American Home Shield

Hi Bridget, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Michael Chann Owensboro, KY

Easy to get trusted service fast. When the heater went out, I had someone there the same day.

2 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 10th, 2022

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Verified Customer

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Pat Campbell Montpelier, VA

The company AHS sent to take care of my problem is wonderful. Enjoyed the experience.

2 years ago

Reply from American Home Shield

Hi Pat, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Rhonda Brathwaite Lusby, MD

Customer service is awesome and the companies that service my drier was awesome as well.

2 years ago

Reply from American Home Shield

We're glad to here that our contractor was awesome.

May. 6th, 2022

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Verified Customer

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Reecy Lake Elsinore, CA

They responded quickly and had my problem taken care of in a reasonable amount of time

2 years ago

Reply from American Home Shield

Hi Reecy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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GLEN A KAWLEWSKI Mundelein, IL

Quick call and 3 days later fixed and up and running. Have used the service 2X in 2 months. Worked out great!

2 years ago

Reply from American Home Shield

Hi Glen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Ama

I called like about 2 weeks to get a technician and each representative said” we will get back to you, they were about 13 representatives been called and lastly I got the technician after 13 business days when I shouted out for a supervisor to complain. Also, I paid every single penny out off my pocket to the plumber company. Also, they don't care about my safety because I said it's a safety issue and I have kids at home and my water heater is leaking. And I don't know how to turn it off. And no body care, they just said "oh no sorry for that we will reach out and we will call you back 24:48 hrs" which is the worst thing I ever had. I wish I could give them less than 1 star but the system won't allow me.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ama, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 5th, 2022

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Verified Customer

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Sam Runnels Phoenix, AZ

So far so good. No issues to report. Hoping to see some coverage for solar systems in the near future.

2 years ago

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Verified Customer

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Ronald Barry Mesa, AZ

Everything has gone well so far. Will continue to use. Thanks for the good customer service

2 years ago

Reply from American Home Shield

Hi Ronald, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Jose Angeli Fayetteville, NC

Always been very helpful and done everything they can to ensure we're taken care of.

2 years ago

Reply from American Home Shield

Hi Jose,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Dan Englund Pine City, MN

It was easy to call. They had a professional come out. He was very good. Hopefully the AC works. Too cold.

2 years ago

Reply from American Home Shield

Hi Dan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Diane Hunter Muskogee, OK

AHS is very reliable. They continue to enlist experienced companies which do excellent repairs.

2 years ago

Reply from American Home Shield

Hi Diane, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Pam Hephzibah, GA

The skilled workers and I don't have to look for them or wonder if they can do the job.

2 years ago

Reply from American Home Shield

Hi Pam, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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RICK KNIGHT Larue, TX

Everything worked exactly as represented and the results where better than expected.

2 years ago

Reply from American Home Shield

Hi Rick, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Ted Webb Yukon, OK

Worked hard to repair our appliance. When they could not repair it it was replaced.

2 years ago

Reply from American Home Shield

Hi Ted, We appreciate your feedback and hope you continue to enjoy!

May. 11th, 2022

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Verified Customer

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Alice Matura Rosharon, TX

It is difficult to speak to a customer service agent whom actually has a clue of how American Home Shield works and how to resolve the issue

2 years ago

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Verified Customer

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Demir Zoroglu Chandler, AZ

It is difficult to communicate with representatives as they have heavy accents. I have two pending issues and I couldn't get anywhere with them. I couldn't even get a manager who is an American!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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Christine Foley Sidney, MI

They make owning a home easy! Never any stress! Just call and they are there to help!

2 years ago

Reply from American Home Shield

Hi Christine, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Bob sands Washington, UT

They have always responded to our requests and the people they send out are top notch

2 years ago

Reply from American Home Shield

Hi Bob, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 3rd, 2022

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Verified Customer

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Christine Terry Oxford, NC

Professional and timely service. The technician explained the service to me and was very pleasant

2 years ago

Reply from American Home Shield

Hi Christine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Shanita Cottman Philadelphia, PA

Fast workers, good work done, accurate summary of what else I needed to complete the unfinished job

2 years ago

Reply from American Home Shield

Hi Shanita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Lenora Reyes Austin, TX

When work on my house need to be done they find people to help with my situation at time time.

2 years ago

Reply from American Home Shield

Hi Lenora. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your AHS warranty.

Apr. 28th, 2022

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Verified Customer

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Denitra singleton Elizabeth, NJ

Excellent customer service. Arrived on time, Diagnosis the AC Unit and repaired

2 years ago

Reply from American Home Shield

Hi Denitra, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Doug Wickersheim Casa Grande, AZ

Easy-to-use always friendly on time and helpful foresure recommend to friends and family

2 years ago

Reply from American Home Shield

Hi Doug, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Randy Newberry Forney, TX

We call about a problem and AHS responds immediately and sends someone to fix the problem.

2 years ago

Reply from American Home Shield

Hi Randy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Patti C Stoney Las Vegas, NV

Both times we've had to turn to them for help, they come through quickly and efficiently.

2 years ago

Reply from American Home Shield

Good morning Patti, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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John Bay Waxhaw, NC

Easy process to replace appliances, no hassles, also resolved some issues in my favor

2 years ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Linda Vicknair Laplace, LA

They were very helpful and understanding. They try to give you good service.

2 years ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

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Verified Customer

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Jim Lemieux Meridian, ID

I rate them 5 stars! Quick response to get what we find are great service providers!

2 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Frances K James Ponca City, OK

I was very pleased with the service. I got my dryer fixed and I was very happy about it.

2 years ago

Reply from American Home Shield

Hi Frances. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Hi Frances. We are so glad to hear that your repair was addressed to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

May. 3rd, 2022

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