American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Alireza Tabatabaeenejad

It was easy to schedule the service. The technician performed the job quickly and professionally.

2 years ago

Reply from American Home Shield

Hi Alireza, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Robert Valdiviez

They take the time to help on any situation and get the right people to get it right!

2 years ago

Reply from American Home Shield

Hi Robert. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Apr. 15th, 2022

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Verified Customer

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Paul and Kathleen Inman

Response to problems has been quick, professional, and successfully accomplished.

2 years ago

Reply from American Home Shield

Hi Paul & Kathleen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Trish

Professional, courteous, and did a fabulous job evaluating our air conditioning unit

2 years ago

Reply from American Home Shield

Hi Trish, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Nancy Tucker

Fair handling of appliance failures. No argument when things need to be replaced.

2 years ago

Reply from American Home Shield

Hi Nancy. Thank you so much for letting us know about your positive service experience. We are so glad to hear how well it went. We want you to always know you can count on AHS as your home warranty company.

Apr. 15th, 2022

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Verified Customer

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Diana Grice

Good experience. On time. Phone call very professional. Person came to my home was professional

2 years ago

Reply from American Home Shield

Hi Diana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Carol A Gillespie

I have never been disappointed with the contractors AHS uses. They always get the job done.

2 years ago

Reply from American Home Shield

Hi Carol. Thank you for your feedback. We are delighted to hear that you have been pleased with the technicians and work that they do. We want you to know you can always count on AHS as your home warranty company.

Apr. 9th, 2022

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Verified Customer

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dee schultz

my last experience was excellent the respondent as personable, articulate and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Dee, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 8th, 2022

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Verified Customer

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Robin Ormes

They are very quick to assign a contractor and make sure the work is done correctly

2 years ago

Reply from American Home Shield

Hi Robin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Hassan Abrams

They are very professional and don't try but they do work to get your needs addressed quickly.

2 years ago

Reply from American Home Shield

Hi Hassan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Justin Zhu

Can generally take care of the home warranty covered issues in a timely fashion.

2 years ago

Reply from American Home Shield

Hi Justin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Lawrence vipperman

You do what you say your going to do and the companies you deal with are very good

2 years ago

Reply from American Home Shield

Hi Lawrence. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Diane Lawrence

They are quick, efficient and professional. My problem was taken care of the next day.

2 years ago

Reply from American Home Shield

Hi Diane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Steven

Great coverage and ease of use, had to use twice and the experience was great and easy

2 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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David Saunders

Efficient, smooth, & professional interaction with the technicians sent to the residence

2 years ago

Reply from American Home Shield

Hi David. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Apr. 9th, 2022

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Verified Customer

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Janet Allard

Tech savvy. Fast replies for needs for service. Excellent network of professionals.

2 years ago

Reply from American Home Shield

Hi Janet, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Lakisha Hudson

They very good patient and get the job done best company to go with you want be disappointed

2 years ago

Reply from American Home Shield

Hi Lakisha. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 9th, 2022

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Verified Customer

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Pam

Home shield refers available pros instantly for reasonable fee for service performed .

2 years ago

Reply from American Home Shield

Hi Pam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Rosa Maria Garcia

Very easy to call in and report the issue. And they will find the repair company to call you ASAP

2 years ago

Reply from American Home Shield

Hi Rosa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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JOSEPH KOWITZ

My appliance could not be repaired, and i was given the option for cash or a replacement .

2 years ago

Reply from American Home Shield

Hi Joseph, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Tina Wilson

Quality customer service and vendor service. Promptly resolved Garage function error.

2 years ago

Reply from American Home Shield

Hi Tina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Heather Bowman

Easy to use. Any time we need a service request it is easy to input and to put in what we needed.

2 years ago

Reply from American Home Shield

Hi Heather, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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Jani Howe

I've only had glitches in a couple of instances, and it was the fault of the service provider, not of AHS.

2 years ago

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Verified Customer

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Gregory Pray

Positive experience for multiple repairs (hot water heater and bathroom) Everyone responsive and professional.

2 years ago

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Verified Customer

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Laquetta Jenkins

I think they stand behind their commitment but there were a couple of wrong calls on my end that they did not budge on

2 years ago

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Verified Customer

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Teri Gerritz

I'm having a horrible time with my washer replacement because I have a stackable, no one is installing a washer without me buying a matching dryer. At no point had anyone explained that this could be an issue and I've made so many phone calls and gotten so little support.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Teri, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Larry Calihan

Generally, I have a positive experience but recently vendor failed to complete work and drain parts fell apart

2 years ago

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Verified Customer

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John Monsul

In addition to paying a 'Monthly fee' - every month - they charge an 'EXTRA' $100 - for an 'ACTUAL ' service -call !...!

2 years ago

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Verified Customer

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Melton

Not reliable un an emergency situations. I was left with a sumo that was backing up with waste. No contractors to cover my area. Almost 1.5 week and still no plumber. We had to pay out of pocket.

2 years ago

Reply from American Home Shield

Hi Melton, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Jean Columbia, SC

On both occasions using AHS they have sent company's who have quality personnel.

2 years ago

Reply from American Home Shield

Hi Jean. Thank you for taking time to review your experiences with AHS. We are really delighted to know you were pleased both times you used your warranty coverage. We look forward to working with again and providing great service.

Mar. 31st, 2022

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Verified Customer

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William Maupin Lexington, SC

Appliance needed to be replaced and AHS covered the replacement without any push back.

2 years ago

Reply from American Home Shield

Hi William. We really appreciate you taking time to tell us about your experience. We love taking the hassle and worry out of your home repair needs. Thank you for being our valued home warranty member.

Mar. 31st, 2022

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Verified Customer

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DEREK T HAWTHORNE Portsmouth, VA

The people were great, polite, pleasant and thorough. I didn't care for the website as far as function.

2 years ago

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Verified Customer

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Susan DaPron Valrico, FL

The customer service I received this week was the worst I have ever encountered. She needs to be fired or retained intensely.

2 years ago

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Verified Customer

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Bryan Mitnaul Mentor, OH

I have had three items break down in the past year and after $300 in fees I've had to pay to have the items repaired myself on two of them and have been waiting 3 weeks on the third.

2 years ago

Reply from American Home Shield

Hi Bryn, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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Henry Clark Plano, TX

Poor customer service. I called in with a concern on two separate occasions was told it would be addressed and I would receive a call back never did and my problem with plumbing has not been resolved

2 years ago

Reply from American Home Shield

Hi Henry. Thank you for taking time to write a review of your service experience. I am sorry to hear that no one called you back regarding your concerns. I would be happy to speak with to address this matter further.

Mar. 31st, 2022

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Verified Customer

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Edwin Leffall Duncanville, TX

Great repair service on items covered by warranty, however, warranty is exclusive of some essential items.

2 years ago

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Verified Customer

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Carol Betz Reno, NV

So far the experience has been very good but sometimes the email process is confusing or next steps are unclear.

2 years ago

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Verified Customer

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Patricia Murray Goldsboro, NC

Everything we have call about has been fixed or in the process of being repaired

2 years ago

Reply from American Home Shield

Hi Patricia. We are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of unexpected home repairs. Thank you for trusting AHS to do that for you.

Mar. 31st, 2022

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Verified Customer

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Benoit Renaud Fort Atkinson, WI

Good service and met my expectation. I would recommend them to friends and family

2 years ago

Reply from American Home Shield

Hi Benoit, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Karen Palmer Warrenton, VA

They were prompt and completed the job. They called ahead and kept me informed up to arrival.

2 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Amanda Johnson Aledo, TX

Have had good service on some repairs, but replacement and then fixing the bad installation of our gas stove has been a nightmare.

2 years ago

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Verified Customer

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JOY PEDERSEN San Jose, CA

AHS was supposed to advise me of the extra charges for my hot water heater and I wasn't advised. The AHS contract said nothing about extra charges. $500 is a lot for me.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joy, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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Glaucia Rabello Littleton, CO

I like the services, but I signed up on a promotional rate and AHS has been charging me the full rate since the beginning. I think it was not honest.

2 years ago

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Verified Customer

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Kimberly Patterson Grand Rapids, MI

Problem reporting has improved. Time to dispatch and information has improved. Both problems are shown as completed but neither is.

2 years ago

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Verified Customer

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Nic COM Las Vegas, NV

I ve had this coverage for 10+ years, they re getting better lately, faster, more accurate, great website, easy to use.

2 years ago

Reply from American Home Shield

Hi Nic, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Bob Hanson Chesterfield, MO

Easy to contact. Service company responded the next to set appointment. Came the second day and resolved the problem

2 years ago

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Verified Customer

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Nancy Corbin Ridgeville, SC

They replaced my washer and refrigerator in the last six months with no hesitation or issues

2 years ago

Reply from American Home Shield

Hi Nancy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Patricia Morgan Raleigh, NC

AHS responds to my request in a timely manner. Sometimes I do have an issues with the vendors they assign for repairs.

2 years ago

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Verified Customer

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Roberts, Anita Springfield, MO

Quick & efficient. The repair people were Knowledgeable and pleasant to deal with!

2 years ago

Reply from American Home Shield

Hi Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Linda Midlothian, VA

Quick service, but I think they need to provide more $ towards Freon, they only paid $10 a lb, cost me $450!

2 years ago

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