American Home Shield: Read 34,884 User Reviews From Real Homeowners

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William Joseph Greer Hilliard, OH

Still have not had anyone service my A/C . very unsatifided with FROG Heatong and Coolimg. Been told 3 time a manager was handling thing and they would call me back. Yesterday no call no show on 2nd atempt to repair .

3 years ago

Reply from American Home Shield

Hi William, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

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Judith Alcorta Corpus Christi, TX

We've had two appliances that we've had to call for service on. Both took over 6 months to resolve. We received no call on status of either of the appliances, I had to call to find out what was going on

3 years ago

Reply from American Home Shield

Hi Judith, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

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Thomas Kathy Camden, SC

The service is horrible after you purchase the plan. Have taken money from my account without my permission told me thanksgiving I be refunded and never did. I will take my money to a honest and reliable company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 31st, 2022

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Verified Customer

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Benjamin Bass Abilene, TX

They say they offer a wide range of coverage, but if you do get lucky enough to get assigned a contractor in a respectable amount of time, odds are they will find a reason not to cover your issue.

3 years ago

Reply from American Home Shield

Hi Benjamin, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Bobby Vadakkel Reseda, CA

Terrible customer service. They still haven't helped to resolve my issue after calling back for months. Service techs are hit or miss. One guy actually made my problem worse so I had to pay for another repairman on my own

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bobby, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 31st, 2022

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Verified Customer

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Virginia Ware Appomattox, VA

When we have had problems, they have taken care of things in a good and timely manner

3 years ago

Reply from American Home Shield

Hi Virginia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Brandon Neeson Killeen, TX

When in need they've helped tremendously and have saved me boat loads in repair cost.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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harvey nathan Charleston, SC

very satisfied with provider and results in all instances where we have availed ourselves

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Patti Colwell Flower Mound, TX

The technician was very professional and courteous and explained everything he did to me.

3 years ago

Reply from American Home Shield

Hi Patti, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Katie Horton Atascadero, CA

The technician was very knowledgeable and professional. He repaired our fridge in a timely manner.

3 years ago

Reply from American Home Shield

HI Katie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Rosemary Fifita Salt Lake City, UT

They are so quick to have contractors come out and take care of issues. I never have any problems

3 years ago

Reply from American Home Shield

Hi Rosemary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Leland Hall Homestead, FL

The coverage is phenomenal and the service is everything we need when we need it.

3 years ago

Reply from American Home Shield

Hi Leland, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2022

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Verified Customer

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Samuel Hughey Greenville, SC

They have helped me put my mind at ease when things in my home don't work right.

3 years ago

Reply from American Home Shield

Hi Samuel, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2022

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Verified Customer

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Joeann Guinn Danville, VA

They kept there promise. They gave the tools to help me make the right decision for my needs.

3 years ago

Reply from American Home Shield

Hi Joeann, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2022

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Verified Customer

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Brittany Talamantez Laredo, TX

VERY HELPFUL AND FAST AT SETTING UP APPOINTMENTS TO RELIEVE THE SITUATION AT HAND

3 years ago

Reply from American Home Shield

Hi Brittany, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Linda A Bowers Lake Elsinore, CA

Prompt fix. The local electrician was very professional, resolved the problem.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Maria Lenoir Florissant, MO

Prompt response to claim, courteous and professional staff. Would recommend to any homeowner.

3 years ago

Reply from American Home Shield

Hi Maria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Laura Kinzer Lynchburg, VA

The company as well as the service companies have always been great for us with any issue.

3 years ago

Reply from American Home Shield

Hi Laura, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2022

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Verified Customer

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Taryn Ferran Pasadena, CA

I had a very good experience when I did the Re-key. Nice guy, helpful. Positive experience.

3 years ago

Reply from American Home Shield

Hi Taryn, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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YVONNE M HENYARD Youngstown, OH

I reported my issue online and received a phone call to schedule for service within 24 hours.

3 years ago

Reply from American Home Shield

Hi Yvonne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

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Verified Customer

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Deanna Stafford High Point, NC

I have used them twice for repairs. The contractors respond quickly and their work is excellent

3 years ago

Reply from American Home Shield

Hi Deanna, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Julian Tee Anaheim, CA

It was really easy to get hold of someone to repair our appliance that broke down

3 years ago

Reply from American Home Shield

Hi Julian, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2022

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Verified Customer

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Leon Shivers Romeoville, IL

I made one phone call and scheduled a service call and it went smooth after that

3 years ago

Reply from American Home Shield

Hi Leon, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Carrie Victorville, CA

I was very pleased with the service. Quick service on time and fixed the problem

3 years ago

Reply from American Home Shield

Hi Carrie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Santrice Kearney Pine Bluff, AR

Fast and courteous and did everything in a timely manner where we didn't have to suffer

3 years ago

Reply from American Home Shield

Hi Santrice, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Carolyn Windfield Lithia Springs, GA

Everything is Great. They take care of you right away and i like and appreciate that !!!

3 years ago

Reply from American Home Shield

Hi Carolyn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Laureen Billingsley Columbia, SC

Excellent Service! Technician diagnose the problem with the air conditioner quickly.

3 years ago

Reply from American Home Shield

Hi Laureen, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Samuel E Montano Frederick, MD

Everytime I have called they responded quickly and with no hassle and sent an agent right away

3 years ago

Reply from American Home Shield

Hi Samuel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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THOMAS COYLE Virginia Beach, VA

Communicate well with American Home Shield, and they'll deliver exactly what they say they will

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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Rae Riley Belle Chasse, LA

Each time I've called AHS, my experience have with them have always been the best.

3 years ago

Reply from American Home Shield

Hi Rae, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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Brownie Guillaume Pratt Jacksonville, FL

Due to Mr. P resolving my issue from 11/10/21 immediately when I express my problem to him.

3 years ago

Reply from American Home Shield

Hi Brownie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Tu Dickinson Rosamond, CA

Fixed my garage door openers in no time. They were in time & knowledgeable of the the problem

3 years ago

Reply from American Home Shield

Hi Tu, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Karen Owens Montgomery, AL

They were very understanding of my needs and help me to get things done with the washer.

3 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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Verified Customer

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Sara Moore Eau Claire, WI

They are difficult to get ahold of when having issues, but for the most part they've sent good technicians out,

3 years ago

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Verified Customer

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Gail Delaney North Port, FL

It was easy to set up a service appointment online. I was, however, shocked that $100 was charged to send someone out.

3 years ago

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Verified Customer

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Lynann Hill Maumelle, AR

I've had a bad experience in the past, but that was a while ago. Lately, the service and response has been exceptional!

3 years ago

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Verified Customer

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Lisa Mason Hawthorne, FL

They have done great with all my calls and fixed everything that I have made a call to them about so far.

3 years ago

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Verified Customer

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Merle Thompson Waukesha, WI

The repair experience was satisfactory. I just think the pricing could be more affordable, but overall glad we have it.

3 years ago

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Verified Customer

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Derek hauser San Tan Valley, AZ

The service is great, the interaction with associates on the phone is awful due to language barrier

3 years ago

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Verified Customer

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Stephanie Owens Cross Roads, AL

They are good when it comes to having small house appliances fix but awful when it comes to major items needing to be replaced or fixed

3 years ago

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Verified Customer

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Valencia Dunson Jackson, MS

I received a low grade washing machine due to replacement cost although I had the same problem 3 months prior. I paid $125 service fee twice.

3 years ago

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Verified Customer

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Ram Frisco, TX

They always take 2 to 3 days sometimes a week to fix issues. Couple of times I paid some handy man to fix issues as I can not wait long time.

3 years ago

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Verified Customer

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Daniel Richmond, TX

Waited a long time for a decision on the washer repair, after several days and with dirty clothes piling up,I bought a new washer.

3 years ago

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Verified Customer

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Bill S West Bloomfield, MI

5 visits by 2 companies and the dish washer still leaks. How many service calls are required before the unit is replaced?

3 years ago

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Verified Customer

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Diana Cooper Bayside, CA

Last January a service order for our heating boiler was not fulfilled and then it was lost. Other interactions have been fine.

3 years ago

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Verified Customer

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Shama Allen, TX

I like the ease but hate waiting on their contractors and sometimes they suck- a week or two will pass and my item is still broken

3 years ago

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Verified Customer

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Abigail Depaul Portsmouth, VA

I still have not had a service completed for almost 6 months now. But the ones that have been completed have worked out.

3 years ago

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Verified Customer

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Barbara Lewis-Daughtry Fayetteville, NC

Seems like every time oI have any issue , it doesn't seem to be covered and I'm actively looking for another company .

3 years ago

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Verified Customer

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John State Center, IA

Takes to long to get things fixed. No it very convenient when you have a new born baby and the washer breaks but then have to wait for parts.

3 years ago

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Verified Customer

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Latanya wheeler Los Angeles, CA

You pay a monthly payment and when services is need you have to pay 100.00 and your not able to speak with a live body...

3 years ago

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