American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Derek hauser San Tan Valley, AZ

The service is great, the interaction with associates on the phone is awful due to language barrier

3 years ago

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Sara Moore Eau Claire, WI

They are difficult to get ahold of when having issues, but for the most part they've sent good technicians out,

3 years ago

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Merle Thompson Waukesha, WI

The repair experience was satisfactory. I just think the pricing could be more affordable, but overall glad we have it.

3 years ago

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Lisa Mason Hawthorne, FL

They have done great with all my calls and fixed everything that I have made a call to them about so far.

3 years ago

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Lynann Hill Maumelle, AR

I've had a bad experience in the past, but that was a while ago. Lately, the service and response has been exceptional!

3 years ago

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Gail Delaney North Port, FL

It was easy to set up a service appointment online. I was, however, shocked that $100 was charged to send someone out.

3 years ago

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Stephanie Owens Cross Roads, AL

They are good when it comes to having small house appliances fix but awful when it comes to major items needing to be replaced or fixed

3 years ago

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Valencia Dunson Jackson, MS

I received a low grade washing machine due to replacement cost although I had the same problem 3 months prior. I paid $125 service fee twice.

3 years ago

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Bill S West Bloomfield, MI

5 visits by 2 companies and the dish washer still leaks. How many service calls are required before the unit is replaced?

3 years ago

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Daniel Richmond, TX

Waited a long time for a decision on the washer repair, after several days and with dirty clothes piling up,I bought a new washer.

3 years ago

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Ram Frisco, TX

They always take 2 to 3 days sometimes a week to fix issues. Couple of times I paid some handy man to fix issues as I can not wait long time.

3 years ago

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Diana Cooper Bayside, CA

Last January a service order for our heating boiler was not fulfilled and then it was lost. Other interactions have been fine.

3 years ago

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Barbara Lewis-Daughtry Fayetteville, NC

Seems like every time oI have any issue , it doesn't seem to be covered and I'm actively looking for another company .

3 years ago

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Abigail Depaul Portsmouth, VA

I still have not had a service completed for almost 6 months now. But the ones that have been completed have worked out.

3 years ago

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John State Center, IA

Takes to long to get things fixed. No it very convenient when you have a new born baby and the washer breaks but then have to wait for parts.

3 years ago

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Latanya wheeler Los Angeles, CA

You pay a monthly payment and when services is need you have to pay 100.00 and your not able to speak with a live body...

3 years ago

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Shama Allen, TX

I like the ease but hate waiting on their contractors and sometimes they suck- a week or two will pass and my item is still broken

3 years ago

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Larry hamilton Poquoson, VA

I have been trying to get my heat pump repaired for a month and they keep sending the wrong technician after I told them up front it had to be a carrier infinity certified tech

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 23rd, 2022

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Verified Customer

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Laura Burkhardt Canonsburg, PA

They have been absolutely awful!!!!! So many promises and nothing returned. It's been 3 weeks of waiting for a plumber to get assigned to me. They say they'll call me back and never do. It's been an awful experience.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Rayshell Marie Fambrough Bakersfield, CA

I have been waiting a month to receive a second opinion. Every time I call they say they have to call someone else. I have called 10 times over the last month. Meanwhile my pool moves farther and farther into disrepair.

3 years ago

Reply from American Home Shield

Hi Rayshell, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Rekni McGuire Creswell, OR

Recent water heater failure, taken care of by competent plummer and quickly resolved by AHS.

3 years ago

Reply from American Home Shield

Hi Rekni, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Ellen Bennett Reed City, MI

They get me repaired quickly without me having to search the internet or yellow pages

3 years ago

Reply from American Home Shield

Hi Ellen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Pam Taylor Cartersville, GA

Had good experience with prompt response and excellent services send for repairs

3 years ago

Reply from American Home Shield

Hi Pam, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 20th, 2022

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Verified Customer

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David Gregg Mc Kinney, TX

So far you have been cooperative with a few repairs. Peace of mind is a big plus

3 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Brian E Andrews Apple Valley, CA

Problem solved quickly and at one price.....have had numerous claims and all were covered

3 years ago

Reply from American Home Shield

Hi Brian, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Barbara H Indianapolis, IN

The company has been responsive to requests. Customer service is friendly and helpful.

3 years ago

Reply from American Home Shield

Hi Barbara, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Cleo T Brown Grovetown, GA

Ease of use and assistance with claims makes this an amazing home warranty company.

3 years ago

Reply from American Home Shield

Hi Cleo, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Verified Customer

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Nicholas Lombardi Chicago, IL

Excellent service every time. The website is very easy to set up a claim as well. Never any issues

3 years ago

Reply from American Home Shield

Hi Nicholas, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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Verified Customer

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Karla Falling Waters, WV

Customer Service from the person who worked with us to order the new dishwasher and the contractor

3 years ago

Reply from American Home Shield

Hi Karla, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Lillian Little San Antonio, TX

The First Response plumber Hugh came and fixed my disposal within 30 minutes!

3 years ago

Reply from American Home Shield

Hi Lillian, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

May. 24th, 2022

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Verified Customer

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Mary Gorodnick

My problem was fixed, Albert was very knowledgeable and professional, didn't have to wait long to schedule

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Mary Holland Chandler, AZ

I had my air conditioning checked and they arranged for that service to be done.

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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Verified Customer

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Kelly J. Conley Long Beach, CA

Was able to cover my A/C HVA repair request after I got my Sales Representative involved.

3 years ago

Reply from American Home Shield

Hi Kelly, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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mark barta Arlington, TX

very helpful and very professional. Took the time to help me and solve my issue.

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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John Posey Arlington, TX

He identified the problem immediately. He also suggested ways to improve our airflow.

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

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Verified Customer

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Kim Patterson Albertville, AL

Easy to request service and technician was able to service on the next business day

3 years ago

Reply from American Home Shield

Hi Kim, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Marvin Ellenwood, GA

The service provided was excellent and the representative was very polite and professional.

3 years ago

Reply from American Home Shield

Hi Marvin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Joan Soltz Las Vegas, NV

American Home Shield was able to accurately diagnose the problem and get it corrected quickly.

3 years ago

Reply from American Home Shield

Hi Joan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Chuck Cassara Tucson, AZ

Very prompt and reliable service from the company that serviced my refrigerator

3 years ago

Reply from American Home Shield

Hi Chuck, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Shirley Proctor Mexia, TX

The technician are very knowledgeable and concerned that your problems are totally resolved.ed

3 years ago

Reply from American Home Shield

Hi Shirley, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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CLINTON DAVIS Rogersville, TN

excellent service in very timely fashion, replacement of broken heat pump was greatly appreciated

3 years ago

Reply from American Home Shield

Hi Clinton, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

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Verified Customer

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TaShanya Tyndell Apopka, FL

The ease of file a claim is priceless. Then contractors fixing issues in a timely manner.

3 years ago

Reply from American Home Shield

Hi TaShanya, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Braska Williams Jr Knightdale, NC

They have covered my appliance and system repairs well. I think that they could improve in some areas.

3 years ago

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Verified Customer

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Stacey Primm Mobile, AL

I gave them a "5" because they scheduled a repairman who had my appliance repaired quickly.

3 years ago

Reply from American Home Shield

Hi Stacey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Cathy Crowl Hockley, TX

Extremely helpful and prompt service. Always keeping me informed of the service updates.

3 years ago

Reply from American Home Shield

Hi Cathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Monteil Weeks Decatur, GA

The vendor was great that they sent but a little miscommunication with the agent with American shield

3 years ago

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Verified Customer

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Sheila Darrow Fort Myers, FL

Very timely response use local businesses. Problems have been taken care of quickly.

3 years ago

Reply from American Home Shield

Hi Sheila, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Tim Daugherty Sioux City, IA

The service from the local company was very good, but we have not received the check for the replacement

3 years ago

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Juli C Parker Cedar Rapids, IA

Overall, a good investment. However, feel that appliances should be replaced with equal QUALITY appliances if needed.

3 years ago

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Verified Customer

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Cathy Nicholas Tucson, AZ

The plumbing co. that did my service was top shelf. Very professional & knowledgable

3 years ago

Reply from American Home Shield

Hi Cathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

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