American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Diane Jonesboro, GA

Customer service is exceptional and Jessica is the best. I'm so glad I chose this company.

4 years ago

Reply from American Home Shield

Hi Diane, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Rhonda Brathwaite Lusby, MD

Customer service is awesome and the companies that service my drier was awesome as well.

4 years ago

Reply from American Home Shield

We're glad to here that our contractor was awesome.

May. 6th, 2022

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Verified Customer

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Bridget Seattle, WA

I got great customer service & everything was explained clearly to me, answered all my questions.

4 years ago

Reply from American Home Shield

Hi Bridget, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Ama

I called like about 2 weeks to get a technician and each representative said” we will get back to you, they were about 13 representatives been called and lastly I got the technician after 13 business days when I shouted out for a supervisor to complain. Also, I paid every single penny out off my pocket to the plumber company. Also, they don't care about my safety because I said it's a safety issue and I have kids at home and my water heater is leaking. And I don't know how to turn it off. And no body care, they just said "oh no sorry for that we will reach out and we will call you back 24:48 hrs" which is the worst thing I ever had. I wish I could give them less than 1 star but the system won't allow me.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ama, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 5th, 2022

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Verified Customer

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Demir Zoroglu Chandler, AZ

It is difficult to communicate with representatives as they have heavy accents. I have two pending issues and I couldn't get anywhere with them. I couldn't even get a manager who is an American!!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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Pam Hephzibah, GA

The skilled workers and I don't have to look for them or wonder if they can do the job.

4 years ago

Reply from American Home Shield

Hi Pam, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Ted Webb Yukon, OK

Worked hard to repair our appliance. When they could not repair it it was replaced.

4 years ago

Reply from American Home Shield

Hi Ted, We appreciate your feedback and hope you continue to enjoy!

May. 11th, 2022

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Verified Customer

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Diane Hunter Muskogee, OK

AHS is very reliable. They continue to enlist experienced companies which do excellent repairs.

4 years ago

Reply from American Home Shield

Hi Diane, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Dan Englund Pine City, MN

It was easy to call. They had a professional come out. He was very good. Hopefully the AC works. Too cold.

4 years ago

Reply from American Home Shield

Hi Dan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Jose Angeli Fayetteville, NC

Always been very helpful and done everything they can to ensure we're taken care of.

4 years ago

Reply from American Home Shield

Hi Jose,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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RICK KNIGHT Larue, TX

Everything worked exactly as represented and the results where better than expected.

4 years ago

Reply from American Home Shield

Hi Rick, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Alice Matura Rosharon, TX

It is difficult to speak to a customer service agent whom actually has a clue of how American Home Shield works and how to resolve the issue

4 years ago

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Verified Customer

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Christine Terry Oxford, NC

Professional and timely service. The technician explained the service to me and was very pleasant

4 years ago

Reply from American Home Shield

Hi Christine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Christine Foley Sidney, MI

They make owning a home easy! Never any stress! Just call and they are there to help!

4 years ago

Reply from American Home Shield

Hi Christine, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Shanita Cottman Philadelphia, PA

Fast workers, good work done, accurate summary of what else I needed to complete the unfinished job

4 years ago

Reply from American Home Shield

Hi Shanita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Bob sands Washington, UT

They have always responded to our requests and the people they send out are top notch

4 years ago

Reply from American Home Shield

Hi Bob, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 3rd, 2022

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Verified Customer

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Lenora Reyes Austin, TX

When work on my house need to be done they find people to help with my situation at time time.

4 years ago

Reply from American Home Shield

Hi Lenora. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your AHS warranty.

Apr. 28th, 2022

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Verified Customer

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John Bay Waxhaw, NC

Easy process to replace appliances, no hassles, also resolved some issues in my favor

4 years ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Denitra singleton Elizabeth, NJ

Excellent customer service. Arrived on time, Diagnosis the AC Unit and repaired

4 years ago

Reply from American Home Shield

Hi Denitra, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Linda Vicknair Laplace, LA

They were very helpful and understanding. They try to give you good service.

4 years ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

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Verified Customer

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Chris Evans Newnan, GA

They were very professional and quick. The service is top notch and would recommend them to anyone.

4 years ago

Reply from American Home Shield

Hi Chris, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

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Verified Customer

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Frances K James Ponca City, OK

I was very pleased with the service. I got my dryer fixed and I was very happy about it.

4 years ago

Reply from American Home Shield

Hi Frances. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Hi Frances. We are so glad to hear that your repair was addressed to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

May. 3rd, 2022

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Verified Customer

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Jim Lemieux Meridian, ID

I rate them 5 stars! Quick response to get what we find are great service providers!

4 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Doug Wickersheim Casa Grande, AZ

Easy-to-use always friendly on time and helpful foresure recommend to friends and family

4 years ago

Reply from American Home Shield

Hi Doug, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Randy Newberry Forney, TX

We call about a problem and AHS responds immediately and sends someone to fix the problem.

4 years ago

Reply from American Home Shield

Hi Randy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Barbara Krueger

They were on time. Installed the water heater and took the old one with them. Great people to work with

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2022

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Verified Customer

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Laveda Le'Sure Mobile, AL

On time and they honor their contractual commitments. They care about the customers!

4 years ago

Reply from American Home Shield

HI Laveda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Patti C Stoney Las Vegas, NV

Both times we've had to turn to them for help, they come through quickly and efficiently.

4 years ago

Reply from American Home Shield

Good morning Patti, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Shawn Plainfield, IL

They were quick efficient and the contractors they work with are professional and courteous

4 years ago

Reply from American Home Shield

Hi Shawn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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John Grider Killeen, TX

Fast reaction to the request, but the tech told me I need an appliance replaced and it's been a month and I haven't heard from them

4 years ago

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Verified Customer

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Demetre J Economou Houston, TX

at first the problem appeared to b solved but a related issue has arisen for which I will contact AHS via the main web site.

4 years ago

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Verified Customer

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D Chicago, IL

They were unable to complete a service. I paid for technician to come out and I was told it was a preexisting issue. I paid the deductible.

4 years ago

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Verified Customer

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Evans Huntingtown, MD

It took the repair company a few tries to get it right. But it was fixed correctly and have not had a problem since.

4 years ago

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Verified Customer

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Timothy Smith Landrum, SC

Denying claim for a problem out of my control and not calling to give me an explanation! I learned the claim was denied after I called in 2 weeks later!!

4 years ago

Reply from American Home Shield

Hi Timothy, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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Robert Garcia Visalia, CA

I am still waiting for my appliane to be repaired. It's been out of order since September or October and it is now close to May and still not working.

4 years ago

Reply from American Home Shield

Hi Robert, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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Jim Franzen Stockton, CA

Refrigerator was fixed for the price of the deductible. No additional costs and it is working fine.

4 years ago

Reply from American Home Shield

Hi Jim. We are so glad to hear that your repair was addressed to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Apr. 22nd, 2022

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Verified Customer

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Ritu Colleyville, TX

I recently placed two orders. And, both services done in timely manner. Good service over all.

4 years ago

Reply from American Home Shield

Hi Ritu. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 22nd, 2022

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Verified Customer

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Mary Murray Broomall, PA

They always made sure that I got good service from good companies that solve my problem

4 years ago

Reply from American Home Shield

Hi Mary. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Apr. 22nd, 2022

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Verified Customer

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GLORIA RIONDA Virginia Beach, VA

Had an issue with the leak in my bathroom they sent a plumber and resolved the issue no problem

4 years ago

Reply from American Home Shield

Hi Gloria. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Apr. 22nd, 2022

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Verified Customer

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Zona Thompson Las Vegas, NV

Very professional customer service. The companies they contract with provide good service.

4 years ago

Reply from American Home Shield

Hi Zona, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Iris Brown Garland, TX

Always provide quick service. The service technicians are always professional and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Iris, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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LaKeshia Edghill Fayetteville, NC

The appointment was scheduled quickly and the service was done within a reasonable time.

4 years ago

Reply from American Home Shield

Hi LaKeshia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Steve Page Indianapolis, IN

Responsive. Good follow up. Attention to detail. Good follow up. Responsive

4 years ago

Reply from American Home Shield

Hi Steve, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Lucinda English Watsonville, CA

I thought 2 weeks was a long time to wait for a tech. He did a good job when he came.

4 years ago

Reply from American Home Shield

Hi Lucinda. Thank you for your feedback and for your patience while waiting for the job to be completed. We are happy to know that in the end you were placed with the job. We look forward to providing you with great service in the future.

Apr. 25th, 2022

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Verified Customer

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Victor Singh South Lake Tahoe, CA

The rekeying service was professionally done and outstanding. All locks on one key!

4 years ago

Reply from American Home Shield

Hi Victor, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Tilina Fowler Mesa, AZ

Every time I have a service call they get to me within the next day or so.very flexible

4 years ago

Reply from American Home Shield

Hi Tilina, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 25th, 2022

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Verified Customer

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Charles Gatewood Lancaster, CA

They have always handled my repairs professionally and if not they made it right.

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for taking time to write a review of your service experience. We know how important it is to provide our members with reliable, quality service. Thank you for allowing us to do so for you.

Apr. 25th, 2022

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Verified Customer

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James Henson Aurora, CO

Very efficient. Tried to fix using preordered parts. Determined larger problem, ordered and fix.

4 years ago

Reply from American Home Shield

Hi James. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you. Thank you for trusting AHS.

Apr. 25th, 2022

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Verified Customer

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Clint Cole Mount Pleasant, SC

Quick service. No haggling. Good communication and frequent and meaningful updates.

4 years ago

Reply from American Home Shield

Hi Clint, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Chrissandra Thompson Missouri City, TX

I have no complaints. I call for service and the company they dispatch calls right after

4 years ago

Reply from American Home Shield

Hi Chrissandra, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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