American Home Shield: Read 34,884 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Laura Burkhardt Canonsburg, PA

They have been absolutely awful!!!!! So many promises and nothing returned. It's been 3 weeks of waiting for a plumber to get assigned to me. They say they'll call me back and never do. It's been an awful experience.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Rayshell Marie Fambrough Bakersfield, CA

I have been waiting a month to receive a second opinion. Every time I call they say they have to call someone else. I have called 10 times over the last month. Meanwhile my pool moves farther and farther into disrepair.

3 years ago

Reply from American Home Shield

Hi Rayshell, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry hamilton Poquoson, VA

I have been trying to get my heat pump repaired for a month and they keep sending the wrong technician after I told them up front it had to be a carrier infinity certified tech

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 23rd, 2022

check_circle

Verified Customer

star star star star star

Rekni McGuire Creswell, OR

Recent water heater failure, taken care of by competent plummer and quickly resolved by AHS.

3 years ago

Reply from American Home Shield

Hi Rekni, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Chuck Cassara Tucson, AZ

Very prompt and reliable service from the company that serviced my refrigerator

3 years ago

Reply from American Home Shield

Hi Chuck, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Pam Taylor Cartersville, GA

Had good experience with prompt response and excellent services send for repairs

3 years ago

Reply from American Home Shield

Hi Pam, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 20th, 2022

check_circle

Verified Customer

star star star star star

CLINTON DAVIS Rogersville, TN

excellent service in very timely fashion, replacement of broken heat pump was greatly appreciated

3 years ago

Reply from American Home Shield

Hi Clinton, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

John Posey Arlington, TX

He identified the problem immediately. He also suggested ways to improve our airflow.

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

check_circle

Verified Customer

star star star star star

David Gregg Mc Kinney, TX

So far you have been cooperative with a few repairs. Peace of mind is a big plus

3 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Marvin Ellenwood, GA

The service provided was excellent and the representative was very polite and professional.

3 years ago

Reply from American Home Shield

Hi Marvin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Karla Falling Waters, WV

Customer Service from the person who worked with us to order the new dishwasher and the contractor

3 years ago

Reply from American Home Shield

Hi Karla, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Ellen Bennett Reed City, MI

They get me repaired quickly without me having to search the internet or yellow pages

3 years ago

Reply from American Home Shield

Hi Ellen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Kim Patterson Albertville, AL

Easy to request service and technician was able to service on the next business day

3 years ago

Reply from American Home Shield

Hi Kim, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Cleo T Brown Grovetown, GA

Ease of use and assistance with claims makes this an amazing home warranty company.

3 years ago

Reply from American Home Shield

Hi Cleo, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Lillian Little San Antonio, TX

The First Response plumber Hugh came and fixed my disposal within 30 minutes!

3 years ago

Reply from American Home Shield

Hi Lillian, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Brian E Andrews Apple Valley, CA

Problem solved quickly and at one price.....have had numerous claims and all were covered

3 years ago

Reply from American Home Shield

Hi Brian, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Barbara H Indianapolis, IN

The company has been responsive to requests. Customer service is friendly and helpful.

3 years ago

Reply from American Home Shield

Hi Barbara, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

check_circle

Verified Customer

star star star star star

TaShanya Tyndell Apopka, FL

The ease of file a claim is priceless. Then contractors fixing issues in a timely manner.

3 years ago

Reply from American Home Shield

Hi TaShanya, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Shirley Proctor Mexia, TX

The technician are very knowledgeable and concerned that your problems are totally resolved.ed

3 years ago

Reply from American Home Shield

Hi Shirley, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Mary Holland Chandler, AZ

I had my air conditioning checked and they arranged for that service to be done.

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Joan Soltz Las Vegas, NV

American Home Shield was able to accurately diagnose the problem and get it corrected quickly.

3 years ago

Reply from American Home Shield

Hi Joan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Kelly J. Conley Long Beach, CA

Was able to cover my A/C HVA repair request after I got my Sales Representative involved.

3 years ago

Reply from American Home Shield

Hi Kelly, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Mary Gorodnick

My problem was fixed, Albert was very knowledgeable and professional, didn't have to wait long to schedule

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Nicholas Lombardi Chicago, IL

Excellent service every time. The website is very easy to set up a claim as well. Never any issues

3 years ago

Reply from American Home Shield

Hi Nicholas, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

mark barta Arlington, TX

very helpful and very professional. Took the time to help me and solve my issue.

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

check_circle

Verified Customer

star star star star star_border

Tim Daugherty Sioux City, IA

The service from the local company was very good, but we have not received the check for the replacement

3 years ago

check_circle

Verified Customer

star star star star star_border

Braska Williams Jr Knightdale, NC

They have covered my appliance and system repairs well. I think that they could improve in some areas.

3 years ago

check_circle

Verified Customer

star star star star star_border

Laryce Dixon Beaumont, CA

The technician was very honest with me. He told me that I did not need any repair, I had already fixed it.

3 years ago

check_circle

Verified Customer

star star star star star

Sheila Darrow Fort Myers, FL

Very timely response use local businesses. Problems have been taken care of quickly.

3 years ago

Reply from American Home Shield

Hi Sheila, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Neil Zabo Lenoir City, TN

Service provider was great --- getting the required parts was a three week delay !!

3 years ago

Reply from American Home Shield

Hi Neil, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Stacey Primm Mobile, AL

I gave them a "5" because they scheduled a repairman who had my appliance repaired quickly.

3 years ago

Reply from American Home Shield

Hi Stacey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Cathy Crowl Hockley, TX

Extremely helpful and prompt service. Always keeping me informed of the service updates.

3 years ago

Reply from American Home Shield

Hi Cathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Juli C Parker Cedar Rapids, IA

Overall, a good investment. However, feel that appliances should be replaced with equal QUALITY appliances if needed.

3 years ago

check_circle

Verified Customer

star star star star star

Cathy Nicholas Tucson, AZ

The plumbing co. that did my service was top shelf. Very professional & knowledgable

3 years ago

Reply from American Home Shield

Hi Cathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

check_circle

Verified Customer

star star star star star_border

Monteil Weeks Decatur, GA

The vendor was great that they sent but a little miscommunication with the agent with American shield

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathern Jackson-Hill Schertz, TX

Every year we go thru some changes. Since everything is so automatic. You can't speak to a representative. They want to charge you and not give you service

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Wanda Diggs Williams Germantown, MD

Inexperienced technicians, long waits on parts, horrible communication with customer service, extreme delays in replacement, conflicting coverage approvals.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Darryl Grear Birmingham, AL

I had an issue with my HVAC. It took 5 days to get the issue fixed. The temperature was over 80 degrees and 5 days is way too long to not have working air conditioning.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Dorothy Duvall West Palm Beach, FL

The last 3/5 times I needed work done.The Vendors you refer do not do the repairs w/out jarring the parts. They have to come back again. Which can be frustrating.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

John Francis San Antonio, TX

My Whirlpool refrigerator issue is not resolved after over 3 weeks. Appliance 911 has not satisfactory resolved my panel problem.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Michael Hansen Las Vegas, NV

There is no information flow from AHS when the issue is more than a simple repair. Even asking direct questions yields no information.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

John Davis Woodland Park, CO

In my situation I'm waiting for the service technicians diagnose to be reviewed and accepted. The process is extremely slow in my opinion.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Inaies Mathews Houston, TX

I have used American Home shield several times and the contractors rarely fix the issue....I am literally paying for someone to tell me something is wrong but less than half the time the contractors actually fix something

3 years ago

Reply from American Home Shield

Hi Inaies, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Rida Mahdi Riverside, CA

Issue not resolved. Received call last week from AHS, was told they would follow-up with contractor and call me back the following Tuesday. It is now 6pm on Thursday and have not received the promised call.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Wilson Reno, NV

Plumber notified you that they donot work in my area. You refunded my money and did not find another plumber to repair my problem. you found another plumber only after I called a second time about the problem.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

check_circle

Verified Customer

star star star star star

DENISE WILSON

Very professional and dependable keeping me updated on the company assigned to do the job.

3 years ago

Reply from American Home Shield

I am glad to hear we kept you in the loop. Thanks for sharing your feedback.

May. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Karma Dillard Sun City, CA

Washing machine was going out and they denied my claim. They seem only to help if the appliance can be repaired, not if it needs replacement.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

KMRush Wheeling, WV

I do not have a home warranty with this company but you keep sending my info which means you are reading my replies. I have another company and they don't constantly bother me.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns. I hate to hear you are still receiving information from us. I would like to follow up with you if assistance is needed.

May. 5th, 2022

check_circle

Verified Customer

star star star star star_border

Sam Runnels Phoenix, AZ

So far so good. No issues to report. Hoping to see some coverage for solar systems in the near future.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ama

I called like about 2 weeks to get a technician and each representative said” we will get back to you, they were about 13 representatives been called and lastly I got the technician after 13 business days when I shouted out for a supervisor to complain. Also, I paid every single penny out off my pocket to the plumber company. Also, they don't care about my safety because I said it's a safety issue and I have kids at home and my water heater is leaking. And I don't know how to turn it off. And no body care, they just said "oh no sorry for that we will reach out and we will call you back 24:48 hrs" which is the worst thing I ever had. I wish I could give them less than 1 star but the system won't allow me.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ama, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 5th, 2022

American Home Shield Reviews