American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Charkeitha Flowers Lubbock, TX

My home insurance policy was canceled months ago and I was not notified and I still don't really understand the reasoning behind it. The warranty did help with my pipe but

3 years ago

Reply from American Home Shield

Hi Carkeitha. Thank you for taking time to provide feedback of service experience during your time with AHS. We hope to have you as our valued home warranty member again in the future.

Apr. 22nd, 2022

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Verified Customer

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Georgia Anne Valdibieso Ontario, OR

I have been waiting 11 days for a service provider to be assigned. No one has called me to report what's going on. I've called twice and both times were told it was esculated

3 years ago

Reply from American Home Shield

Hi Georgia. Thank you for binging this to our attention. I am sorry to hear you are still waiting for service. I would be happy to speak with you to assist with this issue.

Apr. 22nd, 2022

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Verified Customer

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Susan G Garay

I've been with AHS over 20 yrs because I'm happy with their contractors and service.

3 years ago

Reply from American Home Shield

Hi Susan. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We look forward to being your warranty company for many more years.

Apr. 15th, 2022

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Verified Customer

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Hedy Goss

My last service on 2 plumbing problems were taken care of promptly and efficiently!

3 years ago

Reply from American Home Shield

Hi Hedy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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mark larsen

easy claim process, professional service techs, and provide what they say they'll do.

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Chenita Fairly

Good service, no feedback regarding the leak in my basement. No follow up or anything.

3 years ago

Reply from American Home Shield

Hi Chenita, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Jennie ONeil

I have had to have two things done through AHS and have had very good results from both of them.

3 years ago

Reply from American Home Shield

Hi Jennie. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 15th, 2022

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Verified Customer

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Tina Padilla

Easy to book a plumber and they showed up on time and fixed the issue quickly and successfully.

3 years ago

Reply from American Home Shield

Hi Tina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Joanne Lester

Each service that has been requested was fulfilled promptly and to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Joanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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DP

Responded and fixed the problem quickly. No hassle. No bad business. Just good results!

3 years ago

Reply from American Home Shield

Hi DP, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Cesar Godinez

Hot water heater was replaced recently and the whole process was seamless and relatively painless

3 years ago

Reply from American Home Shield

Hi Cesar. It is so wonderful that the issue with your water heater was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Apr. 15th, 2022

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Verified Customer

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Sean

Seem to respond in a timely manner. I've not made a major claim yet but like the service so far.

3 years ago

Reply from American Home Shield

Hi Sean. Thank you for taking time to let us know about your experience so far. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 15th, 2022

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Verified Customer

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Amy Dyer

Prompt response when requests are made. We have save money on our fixer upper house with AHS.

3 years ago

Reply from American Home Shield

Hi Amy. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 15th, 2022

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Verified Customer

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Vic Larson

Quick, effective and no hassle. Great communication between me and the contractor.

3 years ago

Reply from American Home Shield

Hi Vic. Thank you for taking time to let us know how pleased you have been with the service you are receiving. Thank you for trusting AHS. We hope you continue to find the value in your warranty coverage.

Apr. 15th, 2022

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Verified Customer

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Mrs.Virginia Austin

Because they always answer when I call them. And the problem is taken care of.

3 years ago

Reply from American Home Shield

Hi Virgina. This is so great to hear. We really appreciate you taking time to let us know that your problems have been resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 15th, 2022

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Verified Customer

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Alireza Tabatabaeenejad

It was easy to schedule the service. The technician performed the job quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Alireza, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Robert Valdiviez

They take the time to help on any situation and get the right people to get it right!

3 years ago

Reply from American Home Shield

Hi Robert. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Apr. 15th, 2022

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Verified Customer

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Paul and Kathleen Inman

Response to problems has been quick, professional, and successfully accomplished.

3 years ago

Reply from American Home Shield

Hi Paul & Kathleen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Trish

Professional, courteous, and did a fabulous job evaluating our air conditioning unit

3 years ago

Reply from American Home Shield

Hi Trish, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Nancy Tucker

Fair handling of appliance failures. No argument when things need to be replaced.

3 years ago

Reply from American Home Shield

Hi Nancy. Thank you so much for letting us know about your positive service experience. We are so glad to hear how well it went. We want you to always know you can count on AHS as your home warranty company.

Apr. 15th, 2022

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Verified Customer

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Diana Grice

Good experience. On time. Phone call very professional. Person came to my home was professional

3 years ago

Reply from American Home Shield

Hi Diana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Carol A Gillespie

I have never been disappointed with the contractors AHS uses. They always get the job done.

3 years ago

Reply from American Home Shield

Hi Carol. Thank you for your feedback. We are delighted to hear that you have been pleased with the technicians and work that they do. We want you to know you can always count on AHS as your home warranty company.

Apr. 9th, 2022

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Verified Customer

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dee schultz

my last experience was excellent the respondent as personable, articulate and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Dee, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 8th, 2022

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Verified Customer

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Robin Ormes

They are very quick to assign a contractor and make sure the work is done correctly

3 years ago

Reply from American Home Shield

Hi Robin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Hassan Abrams

They are very professional and don't try but they do work to get your needs addressed quickly.

3 years ago

Reply from American Home Shield

Hi Hassan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Justin Zhu

Can generally take care of the home warranty covered issues in a timely fashion.

3 years ago

Reply from American Home Shield

Hi Justin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Lawrence vipperman

You do what you say your going to do and the companies you deal with are very good

3 years ago

Reply from American Home Shield

Hi Lawrence. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Diane Lawrence

They are quick, efficient and professional. My problem was taken care of the next day.

3 years ago

Reply from American Home Shield

Hi Diane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Steven

Great coverage and ease of use, had to use twice and the experience was great and easy

3 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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David Saunders

Efficient, smooth, & professional interaction with the technicians sent to the residence

3 years ago

Reply from American Home Shield

Hi David. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Apr. 9th, 2022

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Verified Customer

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Janet Allard

Tech savvy. Fast replies for needs for service. Excellent network of professionals.

3 years ago

Reply from American Home Shield

Hi Janet, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Lakisha Hudson

They very good patient and get the job done best company to go with you want be disappointed

3 years ago

Reply from American Home Shield

Hi Lakisha. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 9th, 2022

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Verified Customer

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Pam

Home shield refers available pros instantly for reasonable fee for service performed .

3 years ago

Reply from American Home Shield

Hi Pam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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JOSEPH KOWITZ

My appliance could not be repaired, and i was given the option for cash or a replacement .

3 years ago

Reply from American Home Shield

Hi Joseph, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Heather Bowman

Easy to use. Any time we need a service request it is easy to input and to put in what we needed.

3 years ago

Reply from American Home Shield

Hi Heather, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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Tina Wilson

Quality customer service and vendor service. Promptly resolved Garage function error.

3 years ago

Reply from American Home Shield

Hi Tina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Rosa Maria Garcia

Very easy to call in and report the issue. And they will find the repair company to call you ASAP

3 years ago

Reply from American Home Shield

Hi Rosa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Larry Calihan

Generally, I have a positive experience but recently vendor failed to complete work and drain parts fell apart

3 years ago

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Verified Customer

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Laquetta Jenkins

I think they stand behind their commitment but there were a couple of wrong calls on my end that they did not budge on

3 years ago

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Verified Customer

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Gregory Pray

Positive experience for multiple repairs (hot water heater and bathroom) Everyone responsive and professional.

3 years ago

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Verified Customer

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Jani Howe

I've only had glitches in a couple of instances, and it was the fault of the service provider, not of AHS.

3 years ago

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Teri Gerritz

I'm having a horrible time with my washer replacement because I have a stackable, no one is installing a washer without me buying a matching dryer. At no point had anyone explained that this could be an issue and I've made so many phone calls and gotten so little support.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Teri, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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John Monsul

In addition to paying a 'Monthly fee' - every month - they charge an 'EXTRA' $100 - for an 'ACTUAL ' service -call !...!

3 years ago

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Verified Customer

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Melton

Not reliable un an emergency situations. I was left with a sumo that was backing up with waste. No contractors to cover my area. Almost 1.5 week and still no plumber. We had to pay out of pocket.

3 years ago

Reply from American Home Shield

Hi Melton, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Susan DaPron Valrico, FL

The customer service I received this week was the worst I have ever encountered. She needs to be fired or retained intensely.

3 years ago

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Verified Customer

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DEREK T HAWTHORNE Portsmouth, VA

The people were great, polite, pleasant and thorough. I didn't care for the website as far as function.

3 years ago

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Verified Customer

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Henry Clark Plano, TX

Poor customer service. I called in with a concern on two separate occasions was told it would be addressed and I would receive a call back never did and my problem with plumbing has not been resolved

3 years ago

Reply from American Home Shield

Hi Henry. Thank you for taking time to write a review of your service experience. I am sorry to hear that no one called you back regarding your concerns. I would be happy to speak with to address this matter further.

Mar. 31st, 2022

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Verified Customer

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William Maupin Lexington, SC

Appliance needed to be replaced and AHS covered the replacement without any push back.

3 years ago

Reply from American Home Shield

Hi William. We really appreciate you taking time to tell us about your experience. We love taking the hassle and worry out of your home repair needs. Thank you for being our valued home warranty member.

Mar. 31st, 2022

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Verified Customer

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Jean Columbia, SC

On both occasions using AHS they have sent company's who have quality personnel.

3 years ago

Reply from American Home Shield

Hi Jean. Thank you for taking time to review your experiences with AHS. We are really delighted to know you were pleased both times you used your warranty coverage. We look forward to working with again and providing great service.

Mar. 31st, 2022

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Verified Customer

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Bryan Mitnaul Mentor, OH

I have had three items break down in the past year and after $300 in fees I've had to pay to have the items repaired myself on two of them and have been waiting 3 weeks on the third.

3 years ago

Reply from American Home Shield

Hi Bryn, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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