American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Lionel Jupiter New Orleans, LA

Great service, easy to use website, friendly and professional agent and expert contractors!

3 years ago

Reply from American Home Shield

Hi Lionel. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experience for all your home warranty repair needs. Thank you for choosing AHS.

Mar. 25th, 2022

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Verified Customer

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Katherine P Mozingo Titusville, FL

The timely response to my problem and the plumber arrived a few minutes early and did a great job.

3 years ago

Reply from American Home Shield

Hi Katherine. Thank you for letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Mar. 24th, 2022

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Verified Customer

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Beth Williams Montgomery, AL

Tech was prompt, courteous, an d knowledgeable. Had the appliance fixed in about 15 minutes.

3 years ago

Reply from American Home Shield

Hi Beth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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George G Smith III Laveen, AZ

Contact was really easy, the people that come out know their stuff, and very friendly

3 years ago

Reply from American Home Shield

Hi George. Thank you for the 5 star review. It is really great to know that your service issue was taken care of with ease. We want you to know you can always count on us as your home warranty company.

Mar. 28th, 2022

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Verified Customer

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Sharon Harmer Cottonwood, AZ

I have needed their service 3 times in past 6 yrs, always very prompt and issues solved

3 years ago

Reply from American Home Shield

Hi Sharon. We are really excited to read about your service experiences with AHS. We love to take the hassle and worry out of unexpected home repairs. Thank you for trusting AHS as your home warranty company.

Mar. 28th, 2022

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Verified Customer

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Sherry Anderdon Dallas, TX

I have an order that has been out six weeks. There has been no comunication or resolution to my problem. They just took my money!

3 years ago

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Verified Customer

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Denise Ray Waterford, MI

The advertisement said they would cover appliance replacement up to $1000. The amount allowed for the dishwasher was $351 and change

3 years ago

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Verified Customer

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Carol Clark Hilliard, OH

I have been trying to get resolution on one repair since October. I have called many, many times and still nothing. I rec'd a voice mail with no call back number. UGH

3 years ago

Reply from American Home Shield

Hi Carol. Thank you for taking time to let us know that your issue has not been resolved. I do hate to hear that you have not received the assistance you need. I would be happy to speak with to assist with a resolution.

Mar. 16th, 2022

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Verified Customer

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Jerome Conrad Kalamazoo, MI

Delivers as promised. Service providers have always been professional, courteous, and effective.

3 years ago

Reply from American Home Shield

Hi Jerome. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 16th, 2022

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Verified Customer

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Carlissa Murphy Montgomery, AL

Very professional and prompt. Service tech was very kind and explained his work clearly.

3 years ago

Reply from American Home Shield

Hi Carlissa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2022

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Verified Customer

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Carol Ruth Clevlen Saint Louis, MO

was very helpful when making the original appointment and they followed through immediately

3 years ago

Reply from American Home Shield

Hi Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Andre Stuart Palmdale, CA

I have had them for my last three homes. The price is reasonable and the contractors are good

3 years ago

Reply from American Home Shield

Hi Andre. Thank you so much for the 5 star review. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 16th, 2022

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Verified Customer

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Christina Leonardi Waynesboro, PA

They are helpful and they were able to send someone out to our home very quickly

3 years ago

Reply from American Home Shield

Hi Christina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Eric Lloyd North Royalton, OH

Quick service and no questions really asked. They just take care of the problem

3 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Dinkins Florissant, MO

Representatives are all inconsistent. One call says this and another rep says that. All foreigners and you can barely understand what they say. They are trained to say yes ok. That's all they know.

3 years ago

Reply from American Home Shield

Hi Dinkins. Thank you for feedback. I do hate to hear that you were not pleased with the service provided. I would be happy to speak with to assist with any unresolved issue.

Mar. 16th, 2022

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Verified Customer

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Fernando H Alonso Newark, DE

When I make a call, I always get immediate attention and solution to my problem.

3 years ago

Reply from American Home Shield

Hi Fernando. We are delighted to hear that you have been pleased with the response time. We want you to know you can always count on AHS as your home warranty company.

Mar. 16th, 2022

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Verified Customer

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Roxanne Nicholson Lakewood, OH

Bad customer service. They send dented replacement hot water tank to my home. My guess is you buy scratch and dent. Doesn't disclose what they actually cover for the customer to understand clearly.

3 years ago

Reply from American Home Shield

Hi Roxanne. Thank you for taking time to write a review of your service experience. I do hate to hear that you were not satisfied with the replacement of your water heater. I would be happy follow up with you to discuss this matter further.

Mar. 21st, 2022

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Verified Customer

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Patricia Hood Williamsport, PA

Because I now have a $4000 repair in my house due AHS not getting somebody to my house timely. And that money will be out of my pocket to repair the damage that was caused.

3 years ago

Reply from American Home Shield

Hi Patricia. Thank you for taking time to let us know about your service experience. I am sorry to hear that you have some damage to your home. I would be happy to speak with you to discuss this issue further.

Mar. 10th, 2022

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Verified Customer

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Ellie Beckler Ellenwood, GA

Service is great, but once again we are waiting for the part because the service company is not Whirlpool authorized.

3 years ago

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Verified Customer

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Barb Rigdon Escondido, CA

They were right on target of getting perfecional to home quickly and get our issue resolved

3 years ago

Reply from American Home Shield

Hi Barb. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 15th, 2022

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Verified Customer

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Patricia Cunningham Yuba City, CA

Timely and professional. They quickly diagnosed the problem and fixed it. Great work.

3 years ago

Reply from American Home Shield

Hi Patricia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 14th, 2022

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Verified Customer

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John Simpsonville, SC

Came on time polite did the work'cleaned up . Everything went well .Answered all my questions ..

3 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to provide your feedback. It is so wonderful to hear about your experience. We can't wait to provide you with great service for your next repair need as well. Thank you for choosing AHS.

Mar. 15th, 2022

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Verified Customer

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David Thomas Milwaukee, WI

I have had a very good experience with American Home Shield. Very prompt and professional.

3 years ago

Reply from American Home Shield

Hi David,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Shawntae Colman New Braunfels, TX

Service is scheduled very quickly. The only downside is they make you pay this $125 fee before anyone is dispatched

3 years ago

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Verified Customer

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Joanne Adirim Drexel Hill, PA

Quick and easy service. Great job getting the right guy to fix my washer & dryer

3 years ago

Reply from American Home Shield

Hi Joanne,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Celeste Dixon Brunswick, MD

I had a very good experience with AHS. My heat pump was repaired in a timely manner.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Celste,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Candace Lexington, KY

AHS promptly found me a tech company to handle the issue and follow up on the matter via email.

3 years ago

Reply from American Home Shield

Hi Candace,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Shirley B. Pritchard Nolan Latonia, KY

Quick to contact and schedule contractors and schedule problem solved very easily and quickly

3 years ago

Reply from American Home Shield

Hi Shirley. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 12th, 2022

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Verified Customer

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Marie Kaiser Tomball, TX

People are polite and Helpful. The ones that come out are clean, prompt, and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Marie. We are glad to know that we have met your expectations. It is our goal to provide you with exceptional service whenever you contact AHS. We look forward to working with you again and take care of your next home repair need.

Mar. 16th, 2022

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Verified Customer

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Calley Lash El Paso, TX

So far, all services rendered were excellent. Technicians were able to diagnose and fix the problems.

3 years ago

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Verified Customer

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Kenneth Barclay Springfield, OH

Pleasant people to work with. Only problem is that I have not received my new stove, yet.

3 years ago

Reply from American Home Shield

Hi Kenneth. Thank you for your positive review. It is really good to know you have been pleased with the service we offer. I am sorry to hear you have not received your new stove. I would be happy to look into this issue and follow up with you.

Mar. 16th, 2022

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Verified Customer

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Deanna A. Mims Olympia, WA

Quick response, good customer service, and qualified professional technicians did a great job.

3 years ago

Reply from American Home Shield

Hi Deanna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 14th, 2022

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Verified Customer

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Beverly Hampton, VA

They are a good company and handled my only claim well. Little more expensive than my last service contract and kept me from giving a 5 stars.

3 years ago

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Verified Customer

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Gail Menasha, WI

Prompt, professional, friendly,go above and beyond to get parts in a timely fashion.

3 years ago

Reply from American Home Shield

Hi Gail, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Laura Chapman Bristol, TN

The services I have used so far have been a lifesaver! So Good value for the money I spent.

3 years ago

Reply from American Home Shield

Hi Laura. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 9th, 2022

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Verified Customer

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William Kent Springville, IN

Home shield is quick to respond and always comes through with great service and quality repairs.

3 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Charles L Harris Conyers, GA

The staff is professional. They assign your case asap and they follow up after the work in done.

3 years ago

Reply from American Home Shield

Hi Charles. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 8th, 2022

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Verified Customer

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David Bardsley Chesapeake, VA

They are always there when I need them. They send quality companies to do my repairs.

3 years ago

Reply from American Home Shield

Hi David. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 8th, 2022

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Verified Customer

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Mike Cohen Victorville, CA

Good response and quality contractors and timely service with convenient scheduling

3 years ago

Reply from American Home Shield

Hi Mike. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Mar. 8th, 2022

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Verified Customer

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Pamela Kimble Pelahatchie, MS

Got someone to come out the same day. They came out and fixed my heating unit

3 years ago

Reply from American Home Shield

Hi Pamela. We are so happy to read about your experience. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Mar. 8th, 2022

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Verified Customer

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Byron Miller Mission Viejo, CA

You did everything you contracted to do and your repair company was professional.

3 years ago

Reply from American Home Shield

Hi Byron, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Ben R Ennis Broken Arrow, OK

Provided immediate response and assigned a technician quickly to evaluate our problem.

3 years ago

Reply from American Home Shield

Hi Ben, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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John San Jose, CA

Great turnaround service. Customer is great vendor they send out have gave us great services.

3 years ago

Reply from American Home Shield

Hi John. We are so excited that you took time to let us know about the great service you have been receiving. We can't wait to provide you with a great experience again in the future.

Mar. 8th, 2022

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Verified Customer

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Felecia Nelomd Pensacola, FL

Customer service is not the best, however the Appliance company that came out this time was excellent.

3 years ago

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Verified Customer

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Brenda Cason Virginia Beach, VA

The fastest way to get service is to request it on line, not speaking to a representative.

3 years ago

Reply from American Home Shield

Hi Brenda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Mar. 8th, 2022

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Verified Customer

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Rosa Brown Markham, IL

I have always received great service from American home shield and all of the contractors

3 years ago

Reply from American Home Shield

Hi Rosa. We are so happy you took time to tell us about your service experience. We want you always know you can count on AHS when you need us.

Mar. 8th, 2022

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Verified Customer

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Michael Ashworth Wichita, KS

I have been without a refrigerator for over two weeks. Two technicians visited, confirmed the same problem, and I have not heard anything since. Have you and your family been without a refrigerator for 2+ weeks?

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for bringing this matter to our attention. I am sorry to hear that you are still without your refrigerator. I would be happy to contact you to address this issue further.

Mar. 9th, 2022

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Verified Customer

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Ann Payne Cincinnati, OH

Because they responded very quickly and made my transition to homeownership easier.

3 years ago

Reply from American Home Shield

Hi Ann, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Rose Switzer Terre Haute, IN

Because every time I call them they are quick to get somebody to come to my house

3 years ago

Reply from American Home Shield

Hi Rose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Alfred Lojacono Chambersburg, PA

the response time was great and the service by Northan Air could not have been better

3 years ago

Reply from American Home Shield

Hi Alfred. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Mar. 9th, 2022

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