American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Tushar Mehta Glen Allen, VA

Quick response and prompt action and the selection of service provider was commendable.

4 years ago

Reply from American Home Shield

Hi Tushar,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Natasha Dawn Castillo San Antonio, TX

Prices went up every year and after 14 years they wouldn't work with me on my final bill after paying my cancellation fee.

4 years ago

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Verified Customer

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Joenile S Albert-Reese Elmwood Park, IL

Usually, they are prompt about getting things fixed. My last service request still hasn't been addressed. Not even a technician have been out.

4 years ago

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Verified Customer

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Joe McGee Bryan, TX

So far they have done a great job. Contractors are prfessional and have always done good work.

4 years ago

Reply from American Home Shield

Hi Joe. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next repair need and provide you with great service.

Mar. 9th, 2022

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Verified Customer

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Renee Parker Odessa, FL

Don't recognize emergencies, like water coming into your home damaging your property. Send back the same contractor who should have done the job correctly the first time.

4 years ago

Reply from American Home Shield

Hi Renee. Thank you for your feedback. I am sorry to hear the plumbing issue was not resolved to your satisfaction. I would be happy to speak with you to address this issue further.

Mar. 14th, 2022

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Verified Customer

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Catherine Arredondo Phoenix, AZ

Have always had immediate response to service requests. They have always assigned the best

4 years ago

Reply from American Home Shield

Hi Catherine. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 9th, 2022

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Verified Customer

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Stephanie Cambridge, MD

American Home Shield is very affordable and reliable. They pick the best people for your problems.

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. Thank you for being our valued home warranty member.

Mar. 9th, 2022

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Verified Customer

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Dixie Frabasilio Beaumont, CA

They took money out immediately for your company. Waited about 10 days for plumber. He came and said he doesn't do this toilet problem. He's a plumber. Couldn't believe it. He was here no longer then 5-10 mins at most.

4 years ago

Reply from American Home Shield

Hi Dixie,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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JAMES MCCAIN Fayetteville, NC

AHS contracts different vendors to install my dishwasher instead of using one vendor. One agent would not assist me in contacting the supervisor

4 years ago

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Verified Customer

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Gustavo Heber, CA

Quick service. The only delay was on parts that were ordered, but that's beyond their control.

4 years ago

Reply from American Home Shield

Hi Gustavo, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Ricardo Bolio Chula Vista, CA

They still haven't finished plumbing work at my house and we've been waiting for 3 They still haven't finished plumbing work at my house and we've been waiting for 3 weeks for the plumber to come back

4 years ago

Reply from American Home Shield

Hi Ricardo, I hate to hear about the unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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William McGowan Biloxi, MS

Reported a problem 10 DAYS ago ; fixed the problem myself before the contractor scheduled a job Still waiting for my $100 to be deposited back into my checking account!!!

4 years ago

Reply from American Home Shield

Hi William,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Willis H Pursley Owens Cross Roads, AL

They got the two Items replaced and fixed. The ice maker and the dryer lint vent housing

4 years ago

Reply from American Home Shield

Hi Willis, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Jason C Maycumber Portland, OR

After being without heat for over a month because my furnace died. I just heard from the contractor that AHS ordered the wrong equipment, and now my delay will be even additional weeks.

4 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Angela Appel Tucson, AZ

Needed repairs/replacements are often not fully covered. Air conditioner repair/replacement is offered at very low values; appliances are better.

4 years ago

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Verified Customer

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Teresa Omaha, NE

I rate them that way because on a few occasions it took many phone calls and being on hold to resolve my problem. Communication seems to be a bit hard.

4 years ago

Reply from American Home Shield

Hi Teresa. Thank you for feedback. I am sorry to hear that you have found it difficult to communicate with AHS. I would be happy to speak with you to discuss any unresolved issue.

Mar. 9th, 2022

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Verified Customer

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Katrina Piedmont, SC

A contractor provides service rather quickly. AHS repeatedly blames the contractor for not submitting diagnosis causing no replacement of the appliance. It's 4 months for me. I'm cancelling AHS service!

4 years ago

Reply from American Home Shield

Hi Katrina,
I hate to hear about the delay in service that has been experienced to have the appliance repaired. I would be glad to speak with you to assist.

Mar. 15th, 2022

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Verified Customer

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Whiteh I New Orleans, LA

Company assigns third part to do the work on appliance the company reports one observation and repair required and That information is not reported to AHS correctly

4 years ago

Reply from American Home Shield

Hi Whiteh. Thank you for your feedback. I am sorry this issue has not been resolved to your satisfaction. I would be happy to look into this further and follow up with you.

Mar. 15th, 2022

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Verified Customer

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L Hansen Battle Ground, WA

When I have a project that needs done they send me professionals that can accomplish the task.

4 years ago

Reply from American Home Shield

Hi L Hansen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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carl E Carter Austin, TX

When I needed them - they were there - took care of business for me and treated me very fair.

4 years ago

Reply from American Home Shield

Hi Carl. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to working with you again.

Mar. 3rd, 2022

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Verified Customer

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garry West Covina, CA

good service and reputation, pricing is ok,offers more coverage than other warranty companies

4 years ago

Reply from American Home Shield

Hi Garry. Thank you so much for taking time to write a review. We are so happy to know that you have been pleased with the service we are providing. Thank you choosing AHS as your warranty company.

Mar. 4th, 2022

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Verified Customer

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Claudette Calaway Stockton, CA

The repairs were great! I'm very dissappointed because I accidently paid twice last month and still haven't recieved my refund.

4 years ago

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Verified Customer

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Elvira Redford, MI

They are amazing, very professional, fast and great service. They will have you cover

4 years ago

Reply from American Home Shield

Hi Elvira,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2022

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Verified Customer

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Tanesha Lackey New Castle, DE

Contractor did not complete the work. When called AHS lady gave me attitude and stated I have to wait for 24-48 hour report before having someone come back, it's been a week now still nothing.

4 years ago

Reply from American Home Shield

Hi Tanesha. Thank you for taking time to let us know about your service experience. I am very sorry to hear the issue has not been resolved. I would be happy to follow up with you to discuss this issue further.

Mar. 5th, 2022

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Verified Customer

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Loretta Brown Selma, AL

The Tech was prompt and professional and completed the job when he said he would.

4 years ago

Reply from American Home Shield

Hi Loretta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Mickey A Edwards Marshall, TX

They've always come through for us. AHS has taken care of the issue excellently every time.

4 years ago

Reply from American Home Shield

Hi Mickey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Mar. 3rd, 2022

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Verified Customer

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Bill Westers Rockford, MI

Hidden, unexpected fees for "modifications" that were not covered or clearly explained in the contract. Extremely poor customer service. Slow to respond - must follow up with them yourself.

4 years ago

Reply from American Home Shield

Hi Bill,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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James Peter Woods Lakeland, FL

AHS is very fast on solving what ever covered problem you have. Excellent customer service.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Charles mason New Bern, NC

Each time I had a problem in my home. American home shield was there in a timely manner

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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linda l jacoby Indianapolis, IN

always gets me a company to fix whatever i have a problem and fast. it is worth it.

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Rebecca J Prairie Terre Haute, IN

They have been great getting repair people out to do my repairs in a timely manner

4 years ago

Reply from American Home Shield

Hi Rebecca,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Aliver Trevino Rio Grande City, TX

Cuz there the best and very Professional and take care of business right off the back

4 years ago

Reply from American Home Shield

Hi Aliver. We are so excited to read about your experience. It makes us very happy to know how pleased you are with AHS. It is our goal to provide you with this same level of service each time you need to use your warranty.

Mar. 4th, 2022

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Verified Customer

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Jess Lira Enterprise, AL

Always get great service from call center and easy to use website for work order

4 years ago

Reply from American Home Shield

Hi Jess. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 4th, 2022

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Verified Customer

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Marcene Merlot Kalispell, MT

This company is easy to do business with. I feel like they are in business to help me.

4 years ago

Reply from American Home Shield

Hi Marcene. Thank you so much for letting us know about your positive experience. We are here to take the hassle and worry out of unexpected home repairs. We want you to always know you can count on AHS as your home warranty company.

Mar. 4th, 2022

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Verified Customer

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Jonathan K Concord, NC

Timely and efficient. They would call and keep me updated on repairs and orders

4 years ago

Reply from American Home Shield

Hi JOnathan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Pat Anjola Keno, OR

They were prompt in authorizing and setting up an appointment with the repair company.

4 years ago

Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Rosalie Black Folsom, CA

They were very responsive, and sent out a qualified repair person to fix my heater

4 years ago

Reply from American Home Shield

Hi Rosalie. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 4th, 2022

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Verified Customer

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Leana Burge Sparks, NV

It was easy to get in touch with your company and you addressed my needs quickly and effeciently.

4 years ago

Reply from American Home Shield

Hi Leana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Ronald Round Rock, TX

They cover what they say they will and are able to schedule repairs in a timely manner.

4 years ago

Reply from American Home Shield

Hi Ronald,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Giovanni Gonzalez Sun Prairie, WI

Customer service and communication was clear and attentive. Service was excellent and timely.

4 years ago

Reply from American Home Shield

Hi Giovanni. It is so wonderful to hear about your experience. We can't wait to provide you with great service for your next repair need as well. Thank you for choosing AHS.

Mar. 4th, 2022

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Verified Customer

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Jessica Cisson Easley, SC

Biggest waste of money. They do not honor what it states in their contract. Would not recommend them to anyone and have told everyone I know including my realtor about the horrible service

4 years ago

Reply from American Home Shield

Hi Jessica. Thank you for bringing your concerns to our attention. I am very sorry to hear that you are not pleased with the coverage we provide. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

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Verified Customer

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Cheryl rospert Cincinnati, OH

It's difficult to get anything done as a "priority" or emergency. Also impossible to get reimbursed for any out of pocket costs wrongly charged by contractors. Difficult to understand the csr.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Lora Riley Anderson, IN

Only one unresolved issue. For the most part, very easy to work with. They respond quickly to my needs

4 years ago

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Verified Customer

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Shirley ford Blytheville, AR

There service is very good and they always on time when something break on one of your appliances

4 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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Van Samo Corpus Christi, TX

I've saved money on several occasions when something broke. It helps to have a single point of contact for service.

4 years ago

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Verified Customer

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Laurelle Danton Edgewood, NM

Have not been reimbursed for installation of my stove and the stove does not have features my original stove had!

4 years ago

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Verified Customer

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Jennifer Pangilinan Las Vegas, NV

Not good! We had a bad experience last year. People on the phone were rude and took almost a week before our AC got fixed and it was summer time. No considerations at all!

4 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Doug Wheeler Katy, TX

I have had good experiences in the past but my most recent has not been good. Plumber out twice and still no resolution.

4 years ago

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Verified Customer

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Gail Rasmussen Mulberry, FL

They have resolved the few issues we have had very quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Gail,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

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Verified Customer

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Ruby Bryson Franklinton, NC

Very please with service. The service company worked with the problem until the issue was resolved.

4 years ago

Reply from American Home Shield

Hi Ruby. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Feb. 24th, 2022

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