American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Jessica Cisson Easley, SC

Biggest waste of money. They do not honor what it states in their contract. Would not recommend them to anyone and have told everyone I know including my realtor about the horrible service

3 years ago

Reply from American Home Shield

Hi Jessica. Thank you for bringing your concerns to our attention. I am very sorry to hear that you are not pleased with the coverage we provide. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

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Verified Customer

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Van Samo Corpus Christi, TX

I've saved money on several occasions when something broke. It helps to have a single point of contact for service.

3 years ago

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Verified Customer

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Shirley ford Blytheville, AR

There service is very good and they always on time when something break on one of your appliances

3 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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Lora Riley Anderson, IN

Only one unresolved issue. For the most part, very easy to work with. They respond quickly to my needs

3 years ago

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Verified Customer

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Jennifer Pangilinan Las Vegas, NV

Not good! We had a bad experience last year. People on the phone were rude and took almost a week before our AC got fixed and it was summer time. No considerations at all!

3 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Gail Rasmussen Mulberry, FL

They have resolved the few issues we have had very quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Gail,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

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Verified Customer

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Bill Moore Pleasanton, CA

Everything went well and smoothly and the service technicians were great, cordial and professional

3 years ago

Reply from American Home Shield

Hi Bill. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with excellent service again. Thank you for trusting AHS.

Feb. 23rd, 2022

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Verified Customer

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CHARLES NORMAN MCLEOD Richmond, TX

Very prompt, competent, and courteous staff helping us solve our problem with our dishwasher

3 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2022

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Verified Customer

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Doug Wheeler Katy, TX

I have had good experiences in the past but my most recent has not been good. Plumber out twice and still no resolution.

3 years ago

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Verified Customer

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Ruby Bryson Franklinton, NC

Very please with service. The service company worked with the problem until the issue was resolved.

3 years ago

Reply from American Home Shield

Hi Ruby. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Feb. 24th, 2022

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Verified Customer

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Brian Noblitt Greenville, SC

It has been horrible. AHS installed something during the home purchase incorrect and now that it is my contract as buyer they say it is incorrect and not covered. Makes no sense at all.

3 years ago

Reply from American Home Shield

Hi Brian,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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Beverly Buker Reno, NV

They are prompt and efficient in handling all claims! I have never had a claim denied!

3 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Lotte L Rothchild-Rozelle Albuquerque, NM

great service and had someone out the same day, to fix our problem. Thank you somuch

3 years ago

Reply from American Home Shield

Hi Lotte,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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James Caviness Royse City, TX

We have needed their services on a couple of occasions and they responded immediately.

3 years ago

Reply from American Home Shield

Hi James,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 17th, 2022

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Verified Customer

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chris scudder Naples, FL

problem its in best interest of repair co. to have your claim denied so they can then repair at full rate and mark up parts

3 years ago

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Verified Customer

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Eunice Bright North Charleston, SC

Scheduling service was fast and easy. The technician was knowledgeable and my issue was resolved.

3 years ago

Reply from American Home Shield

Hi Eunice. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 16th, 2022

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Verified Customer

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John Poulson Manhattan, KS

Great service. The AHS representative listen to my problems and immediately took care of it.

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Walter Miller Winder, GA

The service tech was very knowledgeable and took care of our problem in short period of time.

3 years ago

Reply from American Home Shield

Hi Walter,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2022

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Verified Customer

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Dewayne Hicks Bessemer, AL

The only thing I don't like is that I have certain plumbing problems but they are not covered even though they say they fix plumbing problems

3 years ago

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Verified Customer

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Nikki Miller Birmingham, AL

They've responded quickly and effectively in providing plumbing and appliance repair in our home.

3 years ago

Reply from American Home Shield

Hi Nikki. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 16th, 2022

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Verified Customer

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Susan Fowler Minneapolis, MN

I am waiting for a 3rd repair on my microwave. It is Feb 10 and my microwave has only worked for 5 days since the initial call on Dec 26.

3 years ago

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Verified Customer

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Scott Nagel Clancy, MT

I have been a member for over 5 years, and am happy for the coverage they provide.

3 years ago

Reply from American Home Shield

Hi Scott,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield and the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Joe Wooten Minooka, IL

Excellent service, fast responses, the biggest problem is the offshore phone bank. Get Americans

3 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Stephanie Zito Florence, AZ

They have taken good care of me and even replaced my washing machine and refrigerator.

3 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Vicki Booker Middletown, OH

They were on time. They were very knowledgeable and experienced. Pleased with the work.

3 years ago

Reply from American Home Shield

Hi Vicki. Thank you for taking time to write a review. We love reading out your positive experience. We can't wait to provide you with this same level of service for your next repair need as well.

Feb. 18th, 2022

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Verified Customer

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Cheri Gahring Palmyra, PA

Most every claim I had wasn't covered. Once a contractor was working on my freezer, he left before he was done & never came back.

3 years ago

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Verified Customer

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Victor Bove Essex, MA

Clothes Dryer would not heat up. Repair man showed up with a part and fixed it immediately.

3 years ago

Reply from American Home Shield

Hi Victor. It is so wonderful to read your review. We know how important it is to provide you with prompt and reliable service. We look forward to providing you with this same level of service again in the future.

Feb. 16th, 2022

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Verified Customer

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Howard Kwasniewski

American Home Shield wanted be to pay $4,000 do they can repair a 40 year old system. I tried to tell them I could buy a new system for $4000. Instead I asked for cash and they gave me $900. I cancelled my policy.

3 years ago Edited July 31, 2024

Reply from American Home Shield

Hi Howard,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Sheila A Blaze Zion, IL

My Range stop working in my kitchen. American Home Shield sent a contractor out for repair ASAP.

3 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Lori Amsler-Pitkin Lewisville, TX

Professional, prompt and went above the call of duty to explain and prevent any future issyes

3 years ago

Reply from American Home Shield

Hi Lori. Thank you for the positive feedback. We do our best to provide our members with prompt and reliable service. Thank you for trusting AHS as your warranty company.

Feb. 16th, 2022

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Verified Customer

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Kayne Kelly Cranberry Twp, PA

I've always had prompt and quality service when I've filed a home warranty claim!

3 years ago

Reply from American Home Shield

Hi Kayne. hank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Feb. 10th, 2022

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Verified Customer

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Michael Mealey Port Saint Lucie, FL

Never have a problem scheduling for a problem. Contractor contacts within one day.

3 years ago

Reply from American Home Shield

Hi Michael. It is really wonderful to hear that you got a response so quickly. it is our goal to take the hassle out of your home repair needs. Thank you for trusting AHS.

Feb. 10th, 2022

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Verified Customer

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Hatchel McKinney, TX

Everything went quick and perfect, the repairman was informative, clean and professional.

3 years ago

Reply from American Home Shield

Hi Hatchel. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 10th, 2022

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Verified Customer

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John H Plaster Barstow, CA

First repairman lied about being here and the second told me what the issue was and I had call the company 2 weeks later, only to find out that they closed the file regarding my appliance.

3 years ago

Reply from American Home Shield

Hi John. Thank your for taking time to let us know about your recent service experience. I am sorry to hear the issue with your appliance has not been resolved I would be happy to follow up to discuss this matter further.

Feb. 3rd, 2022

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Verified Customer

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Alvonia Huntley Jonesboro, GA

Excellent and honest company that makes life easier when it comes to big repairs.

3 years ago

Reply from American Home Shield

Hi Alvonia,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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Verified Customer

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Marie Antoinette Weinman San Tan Valley, AZ

Needed our double oven fixed. It went smooth from start to finish. Just took about a month because parts needed fixing.

3 years ago

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Verified Customer

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Stanley R miller Winchester, KS

Do a good job of getting repair technicians to the maintenance site in a resonable time.

3 years ago

Reply from American Home Shield

Hi Stanley. Thank you for letting us know about your experience. It is our goal each time you request service to provide you with prompt and effective service. We look forward to providing you with exceptional service again.

Feb. 2nd, 2022

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Verified Customer

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Selene Brent Raleigh, NC

So far it has been good. AMS has been able to provide service providers that have fixed our problems.

3 years ago

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Verified Customer

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Lee R Long Alvin, TX

First experience was very good Garage door was repaired in a timely manner very pleased

3 years ago

Reply from American Home Shield

Hi Lee,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Feb. 2nd, 2022

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Verified Customer

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Carlos Ariza Louisville, KY

Very efficient, fast and good quality less than 24 hours the problem was resolved

3 years ago

Reply from American Home Shield

Hi Carlos. Thank you so much for the positive feedback. It is our goal to provide prompt and dependable service each time you contact us for your service needs. We are so glad you let us know that you have been pleased with your home warranty experience.

Feb. 1st, 2022

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Verified Customer

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Robin R Casey New Richmond, WI

Theyhelped me to be able to replace my old furnace with ease. Thanks, Homeshield.

3 years ago

Reply from American Home Shield

Hi Robin,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide to ease your home repairs!

Feb. 2nd, 2022

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Verified Customer

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Bianca Cook Virginia Beach, VA

Quick service. They got a repairman out within 1.5 business days and everything was repaired.

3 years ago

Reply from American Home Shield

Hi Bianca. It is so exciting to read your review. We strive to provide prompt and efficient service for our members and we are very happy to know this has been your experience.

Feb. 1st, 2022

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Verified Customer

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Rhonda Jones Plano, TX

For the most part, excellent service, had a few times mix up but excellent service

3 years ago

Reply from American Home Shield

Hi Rhonda. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Jan. 25th, 2022

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Verified Customer

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Terri Clark Sioux City, IA

Don't have the right information and can't keep the answers consistent with each other haven't got my refund yet it has been almost two weeks

3 years ago

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Verified Customer

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Inder k puri Madison, MS

Great customer service.Repair and Replacement immediately. No wait for long time

3 years ago

Reply from American Home Shield

Hi Inder,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 25th, 2022

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Verified Customer

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Elizabeth Moore Wenatchee, WA

They have done what contract obligates them to do. It seems worthwhile to continue with them.

3 years ago

Reply from American Home Shield

Hi Elizabeth. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jan. 25th, 2022

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Verified Customer

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Susan Grand Prairie, TX

Quality repairs, affordable pricing and excellent customer service. I couldn't ask for more!

3 years ago

Reply from American Home Shield

Hi Susan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jan. 25th, 2022

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Verified Customer

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Jennifer L Eagle Columbia, TN

They came until the problem was solved. The techs were personable and professional.

3 years ago

Reply from American Home Shield

Hi Jennifer. We appreciate you taking time to write a review. It is great to know your problem was resolved so effectively. We want you to know you can always count on AHS when you need us.

Jan. 25th, 2022

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Verified Customer

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Chelsea Heiser Portland, OR

they do NO follow up and I've been trying to get an answer on my furnace for over a month and no one will get back to me as to where my part is and why my furnace isn't fixed yet

3 years ago

Reply from American Home Shield

Hi Chelsea. Thank you for bringing this matter regarding your furnace to our attention. I am sorry to hear that no one has followed up with you. I would be happy to speak with you to discuss this issue further.

Jan. 26th, 2022

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Verified Customer

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DORIS CATHEY Clarksville, TN

They Took care of my problem and when call to ask a question I was treated with great respect.

3 years ago

Reply from American Home Shield

Hi Doris. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS when you need us.

Jan. 18th, 2022

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