American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Noblitt Greenville, SC

It has been horrible. AHS installed something during the home purchase incorrect and now that it is my contract as buyer they say it is incorrect and not covered. Makes no sense at all.

3 years ago

Reply from American Home Shield

Hi Brian,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Susan Fowler Minneapolis, MN

I am waiting for a 3rd repair on my microwave. It is Feb 10 and my microwave has only worked for 5 days since the initial call on Dec 26.

3 years ago

check_circle

Verified Customer

star star star star star

Eunice Bright North Charleston, SC

Scheduling service was fast and easy. The technician was knowledgeable and my issue was resolved.

3 years ago

Reply from American Home Shield

Hi Eunice. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star

Joe Wooten Minooka, IL

Excellent service, fast responses, the biggest problem is the offshore phone bank. Get Americans

3 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Howard Kwasniewski

American Home Shield wanted be to pay $4,000 do they can repair a 40 year old system. I tried to tell them I could buy a new system for $4000. Instead I asked for cash and they gave me $900. I cancelled my policy.

3 years ago Edited July 31, 2024

Reply from American Home Shield

Hi Howard,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

Lori Amsler-Pitkin Lewisville, TX

Professional, prompt and went above the call of duty to explain and prevent any future issyes

3 years ago

Reply from American Home Shield

Hi Lori. Thank you for the positive feedback. We do our best to provide our members with prompt and reliable service. Thank you for trusting AHS as your warranty company.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star

Sheila A Blaze Zion, IL

My Range stop working in my kitchen. American Home Shield sent a contractor out for repair ASAP.

3 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

Victor Bove Essex, MA

Clothes Dryer would not heat up. Repair man showed up with a part and fixed it immediately.

3 years ago

Reply from American Home Shield

Hi Victor. It is so wonderful to read your review. We know how important it is to provide you with prompt and reliable service. We look forward to providing you with this same level of service again in the future.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star

Scott Nagel Clancy, MT

I have been a member for over 5 years, and am happy for the coverage they provide.

3 years ago

Reply from American Home Shield

Hi Scott,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield and the coverage we provide!

Feb. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Cheri Gahring Palmyra, PA

Most every claim I had wasn't covered. Once a contractor was working on my freezer, he left before he was done & never came back.

3 years ago

check_circle

Verified Customer

star star star star star

Vicki Booker Middletown, OH

They were on time. They were very knowledgeable and experienced. Pleased with the work.

3 years ago

Reply from American Home Shield

Hi Vicki. Thank you for taking time to write a review. We love reading out your positive experience. We can't wait to provide you with this same level of service for your next repair need as well.

Feb. 18th, 2022

check_circle

Verified Customer

star star star star star

Stephanie Zito Florence, AZ

They have taken good care of me and even replaced my washing machine and refrigerator.

3 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

check_circle

Verified Customer

star star star star star

Kayne Kelly Cranberry Twp, PA

I've always had prompt and quality service when I've filed a home warranty claim!

4 years ago

Reply from American Home Shield

Hi Kayne. hank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Michael Mealey Port Saint Lucie, FL

Never have a problem scheduling for a problem. Contractor contacts within one day.

4 years ago

Reply from American Home Shield

Hi Michael. It is really wonderful to hear that you got a response so quickly. it is our goal to take the hassle out of your home repair needs. Thank you for trusting AHS.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Hatchel McKinney, TX

Everything went quick and perfect, the repairman was informative, clean and professional.

4 years ago

Reply from American Home Shield

Hi Hatchel. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

John H Plaster Barstow, CA

First repairman lied about being here and the second told me what the issue was and I had call the company 2 weeks later, only to find out that they closed the file regarding my appliance.

4 years ago

Reply from American Home Shield

Hi John. Thank your for taking time to let us know about your recent service experience. I am sorry to hear the issue with your appliance has not been resolved I would be happy to follow up to discuss this matter further.

Feb. 3rd, 2022

check_circle

Verified Customer

star star star star star

Alvonia Huntley Jonesboro, GA

Excellent and honest company that makes life easier when it comes to big repairs.

4 years ago

Reply from American Home Shield

Hi Alvonia,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star

Lee R Long Alvin, TX

First experience was very good Garage door was repaired in a timely manner very pleased

4 years ago

Reply from American Home Shield

Hi Lee,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star

Carlos Ariza Louisville, KY

Very efficient, fast and good quality less than 24 hours the problem was resolved

4 years ago

Reply from American Home Shield

Hi Carlos. Thank you so much for the positive feedback. It is our goal to provide prompt and dependable service each time you contact us for your service needs. We are so glad you let us know that you have been pleased with your home warranty experience.

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star

Robin R Casey New Richmond, WI

Theyhelped me to be able to replace my old furnace with ease. Thanks, Homeshield.

4 years ago

Reply from American Home Shield

Hi Robin,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide to ease your home repairs!

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Selene Brent Raleigh, NC

So far it has been good. AMS has been able to provide service providers that have fixed our problems.

4 years ago

check_circle

Verified Customer

star star star star star

Bianca Cook Virginia Beach, VA

Quick service. They got a repairman out within 1.5 business days and everything was repaired.

4 years ago

Reply from American Home Shield

Hi Bianca. It is so exciting to read your review. We strive to provide prompt and efficient service for our members and we are very happy to know this has been your experience.

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star

Stanley R miller Winchester, KS

Do a good job of getting repair technicians to the maintenance site in a resonable time.

4 years ago

Reply from American Home Shield

Hi Stanley. Thank you for letting us know about your experience. It is our goal each time you request service to provide you with prompt and effective service. We look forward to providing you with exceptional service again.

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Marie Antoinette Weinman San Tan Valley, AZ

Needed our double oven fixed. It went smooth from start to finish. Just took about a month because parts needed fixing.

4 years ago

check_circle

Verified Customer

star star star star star

Rhonda Jones Plano, TX

For the most part, excellent service, had a few times mix up but excellent service

4 years ago

Reply from American Home Shield

Hi Rhonda. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

Terri Clark Sioux City, IA

Don't have the right information and can't keep the answers consistent with each other haven't got my refund yet it has been almost two weeks

4 years ago

check_circle

Verified Customer

star star star star star

Susan Grand Prairie, TX

Quality repairs, affordable pricing and excellent customer service. I couldn't ask for more!

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

Jennifer L Eagle Columbia, TN

They came until the problem was solved. The techs were personable and professional.

4 years ago

Reply from American Home Shield

Hi Jennifer. We appreciate you taking time to write a review. It is great to know your problem was resolved so effectively. We want you to know you can always count on AHS when you need us.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

Inder k puri Madison, MS

Great customer service.Repair and Replacement immediately. No wait for long time

4 years ago

Reply from American Home Shield

Hi Inder,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

Elizabeth Moore Wenatchee, WA

They have done what contract obligates them to do. It seems worthwhile to continue with them.

4 years ago

Reply from American Home Shield

Hi Elizabeth. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jan. 25th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Chelsea Heiser Portland, OR

they do NO follow up and I've been trying to get an answer on my furnace for over a month and no one will get back to me as to where my part is and why my furnace isn't fixed yet

4 years ago

Reply from American Home Shield

Hi Chelsea. Thank you for bringing this matter regarding your furnace to our attention. I am sorry to hear that no one has followed up with you. I would be happy to speak with you to discuss this issue further.

Jan. 26th, 2022

check_circle

Verified Customer

star star star star star

DORIS CATHEY Clarksville, TN

They Took care of my problem and when call to ask a question I was treated with great respect.

4 years ago

Reply from American Home Shield

Hi Doris. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS when you need us.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Kathy Brau Argyle, TX

Been happy with response time and getting someone out to fix whatever it is that is not working.

4 years ago

Reply from American Home Shield

Hi Kathy. Thank you for the positive feedback. We understand the importance of providing our members with prompt, quality service. Thank you for taking time to let us know we have been able to do that for you.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Catherine Spencer Colorado Springs, CO

My furnace went out over New Year's weekend. American Home shield took care of me.

4 years ago

Reply from American Home Shield

Hi Catherine. This is so great to hear. We really appreciate you taking time to let us know that the problem with your furnace was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Durga Mohan Kothapalli Suwanee, GA

Calls were well received and immediate action was taken to help with my Oven repair

4 years ago

Reply from American Home Shield

Hi Durga. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you with your oven.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Martin Bustos Ford Round Rock, TX

The 2 times I have a service call the technicians were knowledgeable and helpful.

4 years ago

Reply from American Home Shield

Hi Martin. Thank you for letting us know that you did receive the help you needed. We are very happy to know you have been pleased with service you received so far and we look forward to providing you great service experiences in the future as well.

Jan. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Betty Happel College Place, WA

Can't get service because they say I have an outstanding balance. I have called 3 times and each time I was assured the matter would be corrected. I just tried again to get a service request and got the same message!!!!

4 years ago

Reply from American Home Shield

Hi Betty. Thank you for bringing this matter to our attention. I am sorry to hear that you have not been able to request service. I would be happy to look into the billing issue and follow up with you.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Antone Smith Rockford, IL

It is satisfactory but insures items I don't have and will not insure items like refrigerator without cost increase.

4 years ago

Reply from American Home Shield

Hi Antone,
We appreciate your feedback about AHS and the coverage we provide!

Jan. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Charles Brotherson North Las Vegas, NV

It is nice to have a company fix your appliances. The problem is, local companies come out and usually take 2 weeks to get your appliance repaired.

4 years ago

check_circle

Verified Customer

star star star star star

Grant Bulverde, TX

Good service. Easy to contact. We were able to follow up with the service person easily

4 years ago

Reply from American Home Shield

Hi Grant. Thank you for letting us know about your positive experiences. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS to take the hassle out of your home repair needs.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Matthew Midland, TX

Never had a problem with AHS. I like that I can do most of my stuff via web and text.

4 years ago

Reply from American Home Shield

Hi Matthew. Thank you for the positive review. It's great to hear you have not had any problems with getting your repair needs met. We can't wait to provide you with great service again.

Jan. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Cathy Crist Covington, KY

The service came out and said that someone would call me and send me a check for a new one in place of that someone called and said nothing could be done. In my opinion it was misrepresented.

4 years ago

Reply from American Home Shield

Hi Cathy. Thank you for your feedback. I am sorry to hear you feel there was a misrepresentation of coverage. I would be happy to look into the issue regarding your washer and follow up with you.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Barbara Randall-Smith Indianapolis, IN

Fast and Reliable service. Great customer service and quality technician referrals.

4 years ago

Reply from American Home Shield

Hi Barbara. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we have been able to do that for you. Thank you for trusting AHS.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Roxie White Irmo, SC

Handled in a professional manner! On time! They couldn't find anything wrong but checked it throughly.

4 years ago

Reply from American Home Shield

Hi Roxie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Keith Ellis Layton, UT

Company that was sent out recommend replacing water heater because it was to old to repair AHS decision was to not replace it

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Deborah Balland Wilmington, DE

Refrigerstor brokeb since october sent technicisn 4 times. Finsll in Dec hit reimbursed to buy new one After 3 tomes. Comr on its time to replace Holidays without fridge

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for bringing this ongoing delay to our attenntion. I would be glad to assist with reaching a resolution for your malfunctioned refrigerator.

Jan. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Patricia Pennant Woodbridge, VA

Generally okay; however, plans have been getting increasingly more expensive. When I first joined, my plan was $35. Now it's $75

4 years ago

check_circle

Verified Customer

star star star star star

Yolanda Anthony American Canyon, CA

Great service. I always have a good response from the team at American Home Shield.

4 years ago

Reply from American Home Shield

Hi Yolanda,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Cheryl Cushing-Oman Norfolk, VA

Responded quickly to a request for service and kept me informed and updated every step of the way.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Karen King Hillsdale, NJ

I have had 3 things go wrong in my home since I got AHS in September 2021 and they fixed every one.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know about your experience. We are so happy to know that all of your service issues were taken care of to your satisfaction. We look forward to taking care of your future repair needs as well.

Jan. 12th, 2022

American Home Shield Reviews