American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Wanda Pearson Kennesaw, GA

The pricing goes up every year although having the service to fix appliances is very convenient no matter how old the appliances are

4 years ago

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Verified Customer

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Constantine Kazakos Mc Lean, VA

Good service and knowledgeable personnel. Good experience. I will use HSA again in the future

4 years ago

Reply from American Home Shield

Hi Constantine. We are so excited to know how happy you have been with the service from HSA. We really appreciate you taking time to write a review. We look forward to working with you again.

Nov. 16th, 2021

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Verified Customer

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Felicia Patterson El Paso, TX

I like AHS but I wish the tenants would be able to rate. The information is sent to me as the homeowner.

4 years ago

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Verified Customer

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David Yancy Henderson, NV

Great vendors, excellent customer service timely, and vendors have great technicians.

4 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Willie Kirkland Memphis, TN

As soon as I called AHS, they got on my issue immediately. I will recommend them to others.

4 years ago

Reply from American Home Shield

Hi Willie. Thank you so much for expressing how pleased you have been with AHS. It is our goal to provide you great service with each of your repair requests. We are so glad that you choose AHS.

Nov. 16th, 2021

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Verified Customer

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Eddie Rivera Las Vegas, NV

Ease of access online, quick response, professional technicians and quality work.

4 years ago

Reply from American Home Shield

Hi Eddie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Maggie Korslin Stoughton, WI

The woman helping me was very thorough and knowledgeable as well as friendly and patient.

4 years ago

Reply from American Home Shield

Hi Maggie. Thank you for taking time to let us know about your experience. We are so happy to hear that the agent provided the help you needed. We want you to know you can always count on AHS.

Nov. 16th, 2021

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Verified Customer

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Leonard William Salemme Spring Hill, FL

I was told they couldn't finish the job because they didn't have the right material and I would have to go buy it at Home Depot and put it in myself

4 years ago

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Verified Customer

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James Willoughby Pensacola, FL

I had a toilet and they said the contractor to you some excuse that you wouldnt fix it. The same contractor had came a few months back to fix a sink leak that he had to come back three times before it was fixed.

4 years ago

Reply from American Home Shield

Hi James. Thank you for your feedback. I am sorry to hear that you were told the issue with your toilet would not be covered. I would be happy to speak with you to address this issue further.

Nov. 17th, 2021

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Verified Customer

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JACINTA PEEL Panama City Beach, FL

Every time I have used them they have resolved the issue in a fast and friendly manner

4 years ago

Reply from American Home Shield

Hi Jacinta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Ludivina Garza Brownsville, TX

They get things done in a timely manner. Customer service is very understandable of situations.

4 years ago

Reply from American Home Shield

Hi Ludivina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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Nicole Davis Evergreen Park, IL

Very Knowledgeable great customers service, The service my home within the call time

4 years ago

Reply from American Home Shield

Hi Nicole. We greatly appreciate your time to provide a review of your experiences. It's very good to hear that we are meeting your expectations of service. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Corine Harrison Fairburn, GA

Everything was handled in a timely manner and I receive the parts needed for my stove

4 years ago

Reply from American Home Shield

Hi Corine,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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David Harangozo Grand Rapids, MI

Any time something has to be replaced it has been a nightmare of an experience. It seems like finding contractors to work with them has also been a big challenge

4 years ago

Reply from American Home Shield

Hi David. Thank you for taking time to tell us about your experience. I would be happy to contact you to discuss your concerns further.

Nov. 19th, 2021

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Verified Customer

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Yasmine Greensboro, NC

Fees could be lower. Just monthly fee should be required, not a monthly fee and a $100 service fee.

4 years ago

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Verified Customer

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Aretha Green Portsmouth, VA

They came in and got the job done. Face mask was in place and they were in and out job well done

4 years ago

Reply from American Home Shield

Hi Aretha. Thank you so much for telling us about your experience. We know the importance of providing prompt and professional service to our members. Thank you for letting us know we were able to do so for you.

Nov. 9th, 2021

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Verified Customer

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Kimmie Powell Pampa, TX

Tech had what was needed on his truck and was done and out the door in about an hour

4 years ago

Reply from American Home Shield

Hi Kimmie. Thank you so much for letting us know how quickly the problem was resolved. We can't wait to provide you with another great service experience. Thank you for choosing AHS.

Nov. 9th, 2021

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Verified Customer

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Chase Roark Seffner, FL

Fast friendly and sent the right people to get the job done. They were were good!

4 years ago

Reply from American Home Shield

Hi Chase,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Lauren Dombrowski Pittsburgh, PA

good overall, they have helped me when i needed to fix my dishwasher and it was quickly handled

4 years ago

Reply from American Home Shield

Hi Lauren,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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James Nelson Zion, IL

AHS cares about customer needs and expedites getting them the help they require.

4 years ago

Reply from American Home Shield

Hi James. Thank you for your positive feedback. We are so happy to hear that you are pleased with your warranty coverage and the service you are receiving. We want you to know you can always count on us when you have unexpected repair to happen.

Nov. 9th, 2021

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Verified Customer

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charles little Colleyville, TX

Terrible. You have to talk to a foreigner every time you have an issue. Then, if you have to call back, then it is another foreigner, and you have to start all over, and that is if you can understand them.

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for bringing your concerns to our attention. I am sorry to hear that you did not get the assistance you needed. I would be happy to speak with you to address any unresolved issue.

Nov. 10th, 2021

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Verified Customer

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Craig Butler Portage, MI

My furnace wasn't working and the serviceman came outand fixed it in no time at all.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Craig,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Darwin Stafford, VA

Very easy claim process with magnificent results, my issue was fixed very quick.

4 years ago

Reply from American Home Shield

Hi Darwin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Ronald Dillon Summerville, SC

The Tech was experienced and professional in finding and making repairs. He had a great attitude.

4 years ago

Reply from American Home Shield

Hi Ronald. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 8th, 2021

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Verified Customer

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G. Torres El Paso, TX

Andrew was very knowledgeable, patient, and courteous; very nice experience with AHS

4 years ago

Reply from American Home Shield

Hi G. Thank you for your review. It is great to know that you had such a positive experience. We understand the importance of providing service that you can depend on. Thank you for trusting AHS.

Nov. 9th, 2021

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Verified Customer

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Milton Spaulding O'fallon, IL

Very positive responses and experiences. Always have friendly courteous repairmen.

4 years ago

Reply from American Home Shield

Hi Milton. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service technicians. Thank you for choosing AHS.

Nov. 9th, 2021

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Verified Customer

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Claudia T. Chino Valley, AZ

I don't have to figure out who to call to come and fix something. It provides peace of mind.

4 years ago

Reply from American Home Shield

Hi Claudia,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Kimberly Natalino Western Springs, IL

saves me the trouble of having to find an available contractor and always fixes the problem

4 years ago

Reply from American Home Shield

Hi Kimberly. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 9th, 2021

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Verified Customer

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Kathryn Brown Show Low, AZ

Immedicately referred to businesses that immedicately get back to me with appropriate action.

4 years ago

Reply from American Home Shield

Hi Kathryn. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to do so for you.

Nov. 9th, 2021

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Verified Customer

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Robin Schemel Bloomingdale, GA

It went well. Service agent was very professional. Arrived on time and explained every step.

4 years ago

Reply from American Home Shield

Hi Robin. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Nov. 8th, 2021

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Verified Customer

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Sam Tucker Pleasant Ridge, MI

They never provided me feedback from my service request. When I called them myself, they said my humidifier was not covered as part of my heating system coverage, even though it was never called out as such.

4 years ago

Reply from American Home Shield

Hi Sam. Thank you for bringing your coverage concerns to our attention. I would be happy to speak with you to further address this issue.

Nov. 9th, 2021

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Verified Customer

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Pamela Fergus Groveport, OH

My first problem was promptly handled by both AHSand the selected company in less than 24 hrs

4 years ago

Reply from American Home Shield

Hi Pamela. It is great to hear how promptly and efficiently your problem was resolved. We can't wait to work with you again and provide you with this same level of service.

Nov. 8th, 2021

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Verified Customer

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Lyndsay Krueger Virginia Beach, VA

Covered the broken pool pump. Matt from Fox Pools was very knowledgeable and courteous.

4 years ago

Reply from American Home Shield

Hi Lyndsay,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Nov. 9th, 2021

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Verified Customer

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Paula Fuentes Chesapeake, VA

AHS replaced a faulty capacitor on my HVAC unit via a very capable and prompt contractor!

4 years ago

Reply from American Home Shield

Hi Paula.
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Sandra Curry Moncks Corner, SC

The service I received was through. Explaining every detail concerning each appliances.

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for taking time to tell us about your experience. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know we were able to do that for you. Thank you for trusting AHS.

Nov. 9th, 2021

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Verified Customer

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Margret Mathews Saint Charles, MO

I have had 3 service requests and the companies have all been very professional.

4 years ago

Reply from American Home Shield

Hi Margret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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DANIEL m MASS Longwood, FL

I took your appliance repair contractor colorado appl had to be replaced by Bambs because colorado could not do the job. It took 4 months to get our oven repaired

4 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

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Verified Customer

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Kristin Reno, NV

They have a very quick response to service requests and the cost for the repairs is excellent

4 years ago

Reply from American Home Shield

Hi Kristin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Janet Wahl Iowa City, IA

There is a very long robo ad when I call to schedule service. It wastes more than 10 minutes. I have to call 3 times to reach an agent.

4 years ago

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Verified Customer

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Michael McCuistion Lincoln, NE

Had a couple glitches with the service provider, but AHS set up fast efficient service.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Pauline figliozzi Salisbury, MD

Everything went smoothly. On time and work completed. Technicians we're professional

4 years ago

Reply from American Home Shield

Hi Pauline,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Marvin Boyd Elizabeth City, NC

Every time I contacted American Home Shield. They were on time and every professional.

4 years ago

Reply from American Home Shield

Hi Marvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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HENRY CRAWLEY China Spring, TX

They did everything possible to fix the microwave, but had to wind up ordering a new one. Great professionalism.

4 years ago

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Verified Customer

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James Craig Laveen, AZ

Because they get right to the problem without a bunch of run around and questions

4 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Phyllis gachii Forney, TX

I have had bad experiences with some of the companies they have assigned my services. They also take time to solve problems when they happen.

4 years ago

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Verified Customer

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Debra Dorman Sioux City, IA

When any of my appliances break down, I just call and a service tech is sent out in prompt time.

4 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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DIANA STROHMEYER El Paso, TX

They has some one out with in a day. I sell Real Estate and I have this service on 2 homes.

4 years ago

Reply from American Home Shield

Hi Diana. Thank you for your positive review. We are so happy to have you as a valued member of American Home Shield. We can't wait to provide you with a great service experience.

Nov. 9th, 2021

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Verified Customer

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Brian Katz Pompano Beach, FL

Assigned vendor could not resolve problem. Because vendor did not update the system over more than a week no new provider could be assigned. Problem unresolved.

4 years ago

Reply from American Home Shield

Hi Brian. Thank you for letting us know that the problem has not been resolved. I would be happy to speak with you to assist with a resolution.

Nov. 10th, 2021

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Verified Customer

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Breck crouch Oxford, MS

My dishwasher has been broken since February. There have been multiple conversations and service fees taken out with no resolution

4 years ago

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Verified Customer

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Rosa Rosa Soto El Paso, TX

Very good Service, fast response time. Excellent Company to help a person having a problem.

4 years ago

Reply from American Home Shield

Hi Rosa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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