American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Lisa Wyatt O'Fallon, MO

I've had excellent customer service! The people they've sent have been nothing but professional

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Muhammad Habib Frisco, TX

Excellent Coverage, no excuses to cover a broken item and professional contractors.

3 years ago

Reply from American Home Shield

Hi Muhammad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Wilma Worsley-Diggs Clayton, NC

My experience has been great so far. I like the quick response to schedule needed services.

3 years ago

Reply from American Home Shield

Hi Wilma,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

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Verified Customer

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Sharon G Breland Gonzales, LA

AHS customer service always try to help me with my service requests and renewal of contracy

3 years ago

Reply from American Home Shield

Hi Sharon,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

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Verified Customer

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Tom Carlson Humble, TX

Refused to pay for a very simple faucet repair saying I needed to "expose the internal parts of the faucet", this I paid $100 for! Never again!

3 years ago

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Verified Customer

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LisaAnn jagan Lancaster, CA

My air conditioner was out, but the technician had it up and running quickly. Feeling cool again!

3 years ago

Reply from American Home Shield

Hi LisaAnn. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not had any problems with getting your repair needs met. We look forward to taking care of your next repair.

Oct. 12th, 2021

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Verified Customer

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Raina Watts Seagoville, TX

My experience has been so-so with AHS. There are too many exclusions and not all of the vendors chosen have been satisfactory.

3 years ago

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Verified Customer

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Roberta ganus Muskogee, OK

Immediate schedule of repairs w/as fast repair done in most professional manner

3 years ago

Reply from American Home Shield

Hi Roberta,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 12th, 2021

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Verified Customer

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Sensei Brandy Fayetteville, NC

DO NOT USE THIS COMPANY THEY ONLY CARE ABOUT YOUR $107 PAYMENT THEY WILL SEND ANYONE TO YOUR HOME THAT WON'T LOOK AT YOUR PROBLEM THEY ONLY PUT A BANDAGE ON THE SITUATION AND WILL HAVE TO COME BACK OUT AGAIN.

3 years ago

Reply from American Home Shield

Hi Sensei. Thank you for your feedback. I am sorry to hear that you were not satisfied with the service you received. I would he happy to speak with you to address your concerns further.

Oct. 13th, 2021

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Verified Customer

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Matthew Mendez Fresno, CA

great every time something need repair i call and there quick to send some one out

3 years ago

Reply from American Home Shield

Hi Matthew,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Kelmara Kelly Kingsport, TN

It has been fair but they will do everything in their power to try and fix before they consider replacing.

3 years ago

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Verified Customer

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Jeremy Olin Prince Frederick, MD

They do not tell you what's not covered on your policy until after you pay for the service fee. The service is a scam. The customer service agents don't listen to the customers. Waste of money.

3 years ago

Reply from American Home Shield

Hi Jeremy. Thank you for your feedback. I am sorry to hear that you were not aware of your coverage details until after you paid your service fee. I would be happy to speak with you so that we may address this issue further.

Oct. 12th, 2021

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Verified Customer

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Jason Raymond Cary, IL

Home issues were resolved promptly. Scheduling of services was simple and well coordinated.

3 years ago

Reply from American Home Shield

Hi Jaon. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Oct. 12th, 2021

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Verified Customer

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Elizabeth Parker District Heights, MD

Have gotten a fridge washer, air conditioner fixed and a compressor for my furnace.

3 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for letting us know that you have been able to get your service needs taken care of. We love to take the hassle and worry out of your home repair needs. Thank you for choosing AHS.

Oct. 12th, 2021

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Verified Customer

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Dr Gerald c Mattran Springfield, VA

All but once, in seven calls over 3 years, the problem was solved promptly and efficiently .

3 years ago

Reply from American Home Shield

Hi Gerald. Thank you for your feedback. We are very happy to hear that you have been satisfied with your overall service experiences, and we look forward to providing you with a great experience for your next repair need.

Oct. 12th, 2021

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Verified Customer

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Dianne Comier Houston, TX

Whenever I had electrical and appliances they were taken care of in a timely manner.

3 years ago

Reply from American Home Shield

Hi Dianne. Thank you for taking time to let us know about your experiences. It is wonderful to know the repair needs you had were taken care of quickly and to your satisfaction. Thank you for choosing AHS.

Oct. 12th, 2021

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Verified Customer

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Alberta Dowdy Olive Branch, MS

America Home Shield is so far so good. The customer service is real nice and friendly

3 years ago

Reply from American Home Shield

Hi Alberta. Thank you letting us know about the good service you have received. It makes us very happy as your home warranty company to know you have been pleased with the service we provide. We can't wait to provide you with another great experiene as well.

Oct. 12th, 2021

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Verified Customer

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Carolyn redd Baltimore, MD

There only work 9-5 ,no weekends,then you have to wait all day for them to show up,I work during the day so I need someone to come in evening hours an or weekends

3 years ago

Reply from American Home Shield

Hi Carolyn. Thank you for your feedback. We understand how important your time is. I would be happy to speak with your to further address your concerns.

Oct. 12th, 2021

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Verified Customer

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James and EDNA Virginia Beach, VA

everyone was good everyone did as they say I would use them again and tell everyone

3 years ago

Reply from American Home Shield

Hi James. This is really great to hear. It makes us very happy to know you are pleased with the service and coverage we offer. Thank you for trusting AHS.

Oct. 11th, 2021

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Verified Customer

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Golda B. Franklin Las Vegas, NV

The company has been very good about getting repair services done in a timely order.

3 years ago

Reply from American Home Shield

Hi Golda. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Oct. 11th, 2021

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Verified Customer

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Felicia P Bruce Charlotte, NC

After paying the deductible, my dishwasher was fully repaired in about two days.

3 years ago

Reply from American Home Shield

Hi Felicia. Thank you for letting us know the appliance was repaired to your satisfaction. We love to hear when our member are finding the value in the coverage we provide. We can't wait to provide you with great service again.

Oct. 11th, 2021

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Verified Customer

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Patricia Reece Ocean Springs, MS

Bisset Plumbing was great. Always refer customers to them for all their plumbing needs.

3 years ago

Reply from American Home Shield

Hi Patricia. Thank you for letting us know how pleased you have been with the plumbing company. We can't wait to provide you with a great experience for your next home warranty repair as well.

Oct. 5th, 2021

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Verified Customer

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Samuel Cobbs Hampton, VA

We are pleased with your workers ,their professionalism,work ethic and goodwork.

3 years ago

Reply from American Home Shield

Hi Samuel. Thank you for the positive service review. It is our goal to provide you with prompt and reliable service for all of your repair needs. We thank you for trusting AHS. We look forward to taking the worry out of your next repair need as well.

Oct. 5th, 2021

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Verified Customer

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Conyers Schenectady, NY

Sometime problems get fixed right away but to often it takes anywhere from 3 trips to months to get a problem resolved.

3 years ago

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Verified Customer

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Max Mauney Wilmington, NC

Services are ordered quickly and normally provided the next day.Results are very good

3 years ago

Reply from American Home Shield

Hi Max. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. We are so excited to know how pleased you are with your home warraty coverage.

Oct. 5th, 2021

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Verified Customer

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Lino Martinez Slaton, TX

Very please with the device they gave me, I called and they responded quick, thank u AMS

3 years ago

Reply from American Home Shield

Hi Lino. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we met your expextations. Thank you for choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Sharon Taylor Matteson, IL

American Home Shield is a very professional company and I highly recommend the services.

3 years ago

Reply from American Home Shield

Hi Sharon. We truly appreciate your feedback. It makes us so happy to know that you are finding the value in the service and coverage we offer. We are very glad you chose AHS as your home warranty company.

Oct. 5th, 2021

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Verified Customer

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Tanya Houston, TX

Had to use American Home Shield twice, each time the workers were good, fast and knowledge

3 years ago

Reply from American Home Shield

Hi Tanya. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Oct. 5th, 2021

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Verified Customer

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Lynn T Eynon Woodstock, GA

Overall very good. Repair was made quickly with part ordered and put in in three days, not counting weekend.

3 years ago

Reply from American Home Shield

Hi Lynn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2021

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Verified Customer

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Clara & Abbas Kazemzadeh Gilbert, AZ

They are very responsive and attentive, they sent someone the next day to fix our pool

3 years ago

Reply from American Home Shield

Hi Clara & Abbas,
Thank you for providing us with feedback about your AHS experience to have the pool repaired. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Linda S Smith Lewisburg, TN

it is easy to books service, coverage is better than any other service I have found.

3 years ago

Reply from American Home Shield

Hi Linda. This is so great to hear. We really appreciate you taking time to let us know that you are happy with your warranty coverage. We look forward to working with you again and thank you for choosing AHS as your home warranty company.

Oct. 5th, 2021

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Verified Customer

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Derek Pearson El Paso, TX

So far AHS has been great, I’ve had 2 claims and both have gone off without a hitch

3 years ago

Reply from American Home Shield

Hi Derek,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Lee B Napa, CA

Every thing was handled very well. Sometimes the replacement of appliances could be more cost effective

3 years ago

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Verified Customer

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MARIA HAIRSTON Suitland, MD

requested service in June for my refrigerator tech came out June 29 ordered part...I am still waiting for the repair to be completed it is now September 28th

3 years ago

Reply from American Home Shield

Good morning Maria,
Thank you for making us aware of your most recent AHS experience and the delay in service that has occurred to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Oct. 7th, 2021

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Verified Customer

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Gary Brown Kempner, TX

They are very professional and helpful in getting your claims submitted and completed.

3 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Elke Opsahl Salt Lake City, UT

You left me and my 3 kids without hot water for a mmonth, when there was literally nothng wrong with the water heater (after you finally sent a second provider and I called 50 times....) Horrifying experience

3 years ago

Reply from American Home Shield

Hi Elke,
I hate to hear about the delay in service to have the water heater repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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Mike Keller, TX

We’re generally satisfied but some things need to be resolved faster and you are totally at AHS mercy on whether they will cover or not

3 years ago

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Verified Customer

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Jessica Moline, IL

Always prompt, friendly and courteous. Everything I call the issue is addressed immediately.

3 years ago

Reply from American Home Shield

Hi Jessica. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair.

Oct. 5th, 2021

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Verified Customer

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George Patterson Fredericksburg, VA

I have had American home Sheild for 11 years. 4 major repairs were covered very efficiently.

3 years ago

Reply from American Home Shield

Hi George,
Your patronage is more than appreciated over the past 11 years! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Carol L. Dally Howard, OH

Just joined AHS one and half months ago. This my first experience with this type of company and extremely disappointed with vendor sent for a pre-season furnace checkup.

3 years ago

Reply from American Home Shield

Hi Carol. Thank you for expressing your concerns about the vendor sent to you home. I am really sorry to hear that it was not a good experience. I would be happy to speak with you to address this issue further.

Oct. 6th, 2021

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Verified Customer

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Doug Kelley Colorado Springs, CO

Always qualified technicians who are happy to explain their work, quick to get the job done.

3 years ago

Reply from American Home Shield

Hi Doug,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Robert Mayer Maple Valley, WA

Hard problem with small fridge. Great technician. Sounds like big repair or replace.

3 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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yoly schetter Lemon Grove, CA

Out of two contractors very pleased with first contractor. Second , not to pleased with contractor.

3 years ago

Reply from American Home Shield

Hi Yoly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 6th, 2021

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Verified Customer

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Mary Johnson Dallas, TX

Because it takes a long time to complete a service request. They take your money up front but to complete a request has been tedious for me.

3 years ago

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Verified Customer

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gloria westcott Jacksonville, FL

When I called they answered the phone. They help me with the technician that came to my home.

3 years ago

Reply from American Home Shield

Hi Gloria. Thank you for letting us know you got the help you needed when calling. We can't wait to provide you with your next great service experience as well.

Oct. 6th, 2021

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Verified Customer

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Robert Seikel Yuma, AZ

When something in the house breaks, I call AMERICAN HOME SHEILD and they someone quickly to fix it.

3 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Candida Phoenix, AZ

So far, the contractors assigned did a very good job repairing my appliances that got trouble.

3 years ago

Reply from American Home Shield

Hi Candida,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Sep. 28th, 2021

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Verified Customer

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Barbara Matthews Red Oak, TX

AHS responds quickly to warranty calls. Contractors are generally very good with problem resolution and repairs.

3 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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ASHWANI K KHANNA

Timely service by contractor. AC was serviced and working properly now. Workers were very knowledgable about the problem and fixed it properly.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ashwani. Thank you for letting us know you have not received a refun due to you. I would be happy to speak with you to assist with a resolution to this issue.

Oct. 4th, 2021

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Verified Customer

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Max Kissimmee, FL

Good customer service, the representatives are here for you. They listen ad find the best option for your need

3 years ago

American Home Shield Reviews