American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Pamella Chavis Gibsonville, NC

HVAC replacement was prompt. Plumbing repair service quickly and professionally done.

4 years ago

Reply from American Home Shield

Hi Pamella,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Stanley Milham Exeter, CA

We pay monthly but the cost of $75.00 for each item work is done instead of each home visit for a couple of items

4 years ago

Reply from American Home Shield

Hi Stanley,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

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Verified Customer

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Marie S Fenton Newark, NJ

The company relied on vendors with lazy employees , and show common sense. AHS looks for excuses not to cover me , claim pre existing condition when no one can tell me how they arrive to that conclusion.

4 years ago

Reply from American Home Shield

Hi Marie,
I hate to hear about the delay in service and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Kara Le Portland, OR

Fast response, great partner contractors, usually get service dates within a week

4 years ago

Reply from American Home Shield

Hi Kara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Lilia V. Daniels Las Vegas, NV

When I called for service, they scheduled my work right away. Very courteous and efficient.

4 years ago

Reply from American Home Shield

Hi Lilia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Rebecca Rawlings Champaign, IL

They don't do things in a timely matter and make it a hassle to get things replaced. I have been dealing with this repair for almost a month. They sure did take my service fee money though

4 years ago

Reply from American Home Shield

Hi Rebecca,
I hate to hear about the delay in service that was experienced to have the furnace issue repaired. I would be glad to speak with you to assist.

Nov. 26th, 2021

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Verified Customer

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JD Dyess Yantis, TX

Very good but some of their contractors dont want to do business with them. Most of the time its the good ones.

4 years ago

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Verified Customer

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Aya Diaz Indian Trail, NC

They have provided great timely service. Technician visited same day and resolved issue

4 years ago

Reply from American Home Shield

Hi Aye,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Taylor Junction City, OR

Was unimpressed with tactics when service provider want in network. Great for simple stuff but not much savings at that point

4 years ago

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Verified Customer

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Christinelle Arroyo Mundelein, IL

I've had several service calls and each one had always been resolved satisfactorily.

4 years ago

Reply from American Home Shield

Hi Christinelle. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Nov. 23rd, 2021

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Verified Customer

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Patrice Mancha Pinson, AL

I appreciate the speedy service and the representative on the phone was very nice and helpful.

4 years ago

Reply from American Home Shield

Hi Patrice. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 23rd, 2021

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Verified Customer

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Lora Wylie, TX

They are accommodating to my needs. They go above and beyond to get the job done.

4 years ago

Reply from American Home Shield

Hi Lora. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Nov. 23rd, 2021

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Verified Customer

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Mark Phelps Annandale, VA

Hard to get a live person on the phone. I spent quite a bit of effort getting through to a customer rep to set up a service call

4 years ago

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Verified Customer

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susan lawrence Lees Summit, MO

So far, all of the companies assigned to our claims have been punctual and competent

4 years ago

Reply from American Home Shield

Hi Susan. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 23rd, 2021

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Verified Customer

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Gregg McLeod Orlando, FL

I have contacted them numerous times pertaining to my issue and still has not been resolved. The technician they assigned was extremely unprofessional. A&A Appliance. My appliance (refrigerator) is still NOT fixed!

4 years ago

Reply from American Home Shield

Hi Gregg. Thank you for letting us know about the service experience with your refrigerator. I would be happy to speak with you to assist with resolving this issue.

Nov. 23rd, 2021

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Verified Customer

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Massa Mesa, AZ

My problem came during the occurrence of Hurricane IDA. It was difficult to get repair tech's and their companies to respond.

4 years ago

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Verified Customer

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Marcy Smith Holly Springs, NC

Always there when you need them. They are prompt when assigning a repair company.

4 years ago

Reply from American Home Shield

Hi Marcy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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LYDIA LINDBERG Birmingham, AL

RECENT TECHS IN BIRMINGHAM MUCH IMPROVED, BUT METAIRE LA. TECHS VERY BAD ATTITUDES/COMMUNICATION/AVAILABILITY

4 years ago

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Verified Customer

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Ray M Spring Hill, TN

Very good sourcing of contractors. Contractors are hard to get on a timely basis by individuals.

4 years ago

Reply from American Home Shield

Hi Ray,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Mary Lazcano Gastonia, NC

Not enough knowledge when an international call is answered, English not spoken well. Company plans are great but more training is need it.

4 years ago

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Verified Customer

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Jeanette Connor Charlotte, NC

The repair people are good at their job. Can't stand it when beginners try to do the job.

4 years ago

Reply from American Home Shield

Hi Jeanette. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Nov. 23rd, 2021

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Verified Customer

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Oralia Garcia Pasco, WA

I have had to file claims for repair and they have come through for me when I needed them most.

4 years ago

Reply from American Home Shield

Hi Oralia. Thank you so much for the positive feedback. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 23rd, 2021

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Verified Customer

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Mohsin Khan Suri Cypress, TX

Had plumbing issues recently, they asked for recent work order receipt I gave them now they say oh the header is missing, this is not the invoice, wasting our time the worst company.

4 years ago

Reply from American Home Shield

Hi Mohsin. Thank you for letting us know the problem you are having with the receipt sent for your plumbing service. I am sorry the issue has not been resolved but I would be happy to speak with you to address this matter further.

Nov. 23rd, 2021

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Verified Customer

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Katrena Mills Wilmington, NC

Customer-friendly and the ability to help customers resolve issues. Great reps!

4 years ago

Reply from American Home Shield

Hi Katrena. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we offer. We look forward to taking care of your next repair need as well.

Nov. 23rd, 2021

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Verified Customer

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Kathryn Carr Wilmington, NC

Always quick to get service to us and we've always been happy with the contractors sent out.

4 years ago

Reply from American Home Shield

Hi Kathryn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Jaqueline Jaquez Silvis, IL

the customer service is the absolute worst. also they have poor communication with the contractors. why pay so much for a warranty company if i end up calling them and doing their job.

4 years ago

Reply from American Home Shield

Hi Jaqueline. Thank you for taking time to let us know about your service experience. I do hate to hear that you were not pleased with the service you received. I would be happy to speak with you regarding any unresolved issue.

Nov. 17th, 2021

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Verified Customer

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George Borden Lake Forest, CA

Quick Response, follow up on service, listen to customer concerns about their need.

4 years ago

Reply from American Home Shield

Hi George,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Susan Dunhour Hockessin, DE

My call was processed quickly and the repair service contacted me immediately.

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Carl Jackson Faison Boykins, VA

Problem (leaking refrigerator) was solved. Technician was polite and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Carl,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 18th, 2021

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Verified Customer

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Zack Kantor Sanger, CA

Ease of use. Competitive pricing. Good options to customize home warranty. Quick response time.

4 years ago

Reply from American Home Shield

Hi Zack,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Douglas L Jaykins Roseville, CA

It was painless and easy! We saved thousands of dollars thanks to American Home Shield.

4 years ago

Reply from American Home Shield

Hi Douglas. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. Thank you for choosing AHS.

Nov. 17th, 2021

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Verified Customer

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Bob Wood Lebanon, OH

Excellent service, they came and fixed my gas furnace, installed new control! Super job!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bob. It is really great to hear the issue with your furnace was resolved so quickly. It is our goal to provide you with this same level of service when ever you need us. Thank you for choosing AHS.

Nov. 17th, 2021

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Verified Customer

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Igor Gilroy, CA

Easily accessible. I was able to make a claim and have service for my equipment fast and easy

4 years ago

Reply from American Home Shield

Hi Igor. It is so wonderful to know that you were able to request service with ease. We can't wait to provide you with excellent service again.

Nov. 17th, 2021

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Verified Customer

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Felicia Patterson El Paso, TX

I like AHS but I wish the tenants would be able to rate. The information is sent to me as the homeowner.

4 years ago

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Verified Customer

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Leonard William Salemme Spring Hill, FL

I was told they couldn't finish the job because they didn't have the right material and I would have to go buy it at Home Depot and put it in myself

4 years ago

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Verified Customer

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Wanda Pearson Kennesaw, GA

The pricing goes up every year although having the service to fix appliances is very convenient no matter how old the appliances are

4 years ago

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Verified Customer

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Chapman Louisville, KY

No problems and good contractors. The price is affordable and easy access online.

4 years ago

Reply from American Home Shield

Hi Chapman. Thank you for the positive feedback. We know how important it is to provide service our members can count on and we are so happy you are finding the value in your AHS warranty coverage.

Nov. 16th, 2021

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Verified Customer

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Nancy Eckerman Cuyahoga Falls, OH

My furnace was inspected well. I feel confident to get through this winter with a clear system.

4 years ago

Reply from American Home Shield

Hi Nancy. We are so happy that you took time to let us know about your repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Nov. 16th, 2021

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Verified Customer

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Constantine Kazakos Mc Lean, VA

Good service and knowledgeable personnel. Good experience. I will use HSA again in the future

4 years ago

Reply from American Home Shield

Hi Constantine. We are so excited to know how happy you have been with the service from HSA. We really appreciate you taking time to write a review. We look forward to working with you again.

Nov. 16th, 2021

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Verified Customer

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David Yancy Henderson, NV

Great vendors, excellent customer service timely, and vendors have great technicians.

4 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Eddie Rivera Las Vegas, NV

Ease of access online, quick response, professional technicians and quality work.

4 years ago

Reply from American Home Shield

Hi Eddie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Willie Kirkland Memphis, TN

As soon as I called AHS, they got on my issue immediately. I will recommend them to others.

4 years ago

Reply from American Home Shield

Hi Willie. Thank you so much for expressing how pleased you have been with AHS. It is our goal to provide you great service with each of your repair requests. We are so glad that you choose AHS.

Nov. 16th, 2021

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Verified Customer

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Maggie Korslin Stoughton, WI

The woman helping me was very thorough and knowledgeable as well as friendly and patient.

4 years ago

Reply from American Home Shield

Hi Maggie. Thank you for taking time to let us know about your experience. We are so happy to hear that the agent provided the help you needed. We want you to know you can always count on AHS.

Nov. 16th, 2021

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Verified Customer

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Corine Harrison Fairburn, GA

Everything was handled in a timely manner and I receive the parts needed for my stove

4 years ago

Reply from American Home Shield

Hi Corine,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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Nicole Davis Evergreen Park, IL

Very Knowledgeable great customers service, The service my home within the call time

4 years ago

Reply from American Home Shield

Hi Nicole. We greatly appreciate your time to provide a review of your experiences. It's very good to hear that we are meeting your expectations of service. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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James Willoughby Pensacola, FL

I had a toilet and they said the contractor to you some excuse that you wouldnt fix it. The same contractor had came a few months back to fix a sink leak that he had to come back three times before it was fixed.

4 years ago

Reply from American Home Shield

Hi James. Thank you for your feedback. I am sorry to hear that you were told the issue with your toilet would not be covered. I would be happy to speak with you to address this issue further.

Nov. 17th, 2021

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Verified Customer

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Ludivina Garza Brownsville, TX

They get things done in a timely manner. Customer service is very understandable of situations.

4 years ago

Reply from American Home Shield

Hi Ludivina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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David Harangozo Grand Rapids, MI

Any time something has to be replaced it has been a nightmare of an experience. It seems like finding contractors to work with them has also been a big challenge

4 years ago

Reply from American Home Shield

Hi David. Thank you for taking time to tell us about your experience. I would be happy to contact you to discuss your concerns further.

Nov. 19th, 2021

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Verified Customer

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JACINTA PEEL Panama City Beach, FL

Every time I have used them they have resolved the issue in a fast and friendly manner

4 years ago

Reply from American Home Shield

Hi Jacinta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Yasmine Greensboro, NC

Fees could be lower. Just monthly fee should be required, not a monthly fee and a $100 service fee.

4 years ago

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