American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Phyllis Rush San Diego, CA

So far it's been very good and trust worthy. The companies recommended have been high quality.

3 years ago

Reply from American Home Shield

Hi Phyllis,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Kate McClinton Atlanta, GA

Every time I've had a covered service request it's been taken care of quickly and efficiently.

3 years ago

Reply from American Home Shield

Hi Kate,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Dinah Lakewood, WA

The process was easy and they took care of the problem. They explained very well.

3 years ago

Reply from American Home Shield

Hi Dinah,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Sep. 9th, 2021

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Verified Customer

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Debra Prater Beaumont, TX

Every time I have actually needed to utilize this insurance, there is always a reason you all don't cover something or completely, s rip off for what has been paid into it all these years!

3 years ago

Reply from American Home Shield

Hi Debra,
I understand your concerns with AHS and the noncovered cost that has been experienced to get repairs completed.

Sep. 9th, 2021

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Verified Customer

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David Whitman Clovis, CA

Fast response with great contractors. The contractor was professional and efficient.

3 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us. We will continue to strive to meet your needs.

Sep. 9th, 2021

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Verified Customer

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Chad Kisner Riverside, CA

Fast response and repair. Friendly HVAC guys that repaired my AC unit same day as inspection.

3 years ago

Reply from American Home Shield

Hi Chad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Vanessa Bridges Jacksonville, FL

The people I have spoken to at AHS are always very helpful and they handle my issues with ease.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Vanessa. It is so wonderful to hear about your experience. We love to help our members take the hassle out of home repair needs. Thank you for choosing AHS.

Sep. 7th, 2021

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Verified Customer

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Rakesh Herndon, VA

Good overall. They have good network of vendors and that's why customers can get the services provided to them quickly

3 years ago

Reply from American Home Shield

Hi Rakesh,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2021

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Verified Customer

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Pam Willis Centerville, TX

Easy to call in a claim. Service technician called and confirmed appointment and came on time.

3 years ago

Reply from American Home Shield

Hi Pam. Thank you for taking time to let us know how your service experience was. It makes us very happy to hear how effectively the issue was resolved. Thank you for trusting AHS to take care of your home repair needs.

Sep. 7th, 2021

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Verified Customer

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Brian Woodbeck El Dorado Hills, CA

The service calls are easy but we have had issues with them not paying for any cost to code changes or permits.

3 years ago

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Verified Customer

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C. Benner Las Vegas, NV

Broken AC was quickly repaired the next day, with no problems or need for second return.

3 years ago

Reply from American Home Shield

Hi C. Benner,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2021

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Verified Customer

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Connie Taylor Montara, CA

It's easy to schedule service, and the technicians arrive early in the scheduled window.

3 years ago

Reply from American Home Shield

Hi Connie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2021

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Verified Customer

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Denise Hardy Slidell, LA

We have had almost all good experiences with AHS. A few bad contractors but mostly good

3 years ago

Reply from American Home Shield

Hi Denise. We appreciate your time in reviewing your experiences with AHS. We want you to know you can trust in the service we provide. It's great to hear you have not had many problems with getting your repair needs met. We look forward to taking care of your next repair need as well.

Sep. 7th, 2021

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Verified Customer

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Jennifer Hunter Columbia, MD

We have been with them for over 15 years; great service! Feel confident in our home having them.

3 years ago

Reply from American Home Shield

Hi Jennifer. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS. We look forward to being your warranty company for many more years to come.

Sep. 7th, 2021

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Verified Customer

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Danielle Carter-Johns Temple Hills, MD

Its ok. Outside of the $100 fee you have to pay every time you make a claim. The response time for their services is quick and easy.

3 years ago

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Verified Customer

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Nathan Molock jr Vienna, MD

Have fast and easy services that provide you with convenient installation of your service needs.

3 years ago

Reply from American Home Shield

Hi Nathan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 31st, 2021

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Verified Customer

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Janee Coleman Shelby, NC

Both my experiences have been pleasant and information on business rules have been consistent

3 years ago

Reply from American Home Shield

Hi Janee,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 31st, 2021

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Verified Customer

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Lisa Chavarria Santa Fe Springs, CA

We have only had to use it a few times but every time there is a quick response and great work.

3 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 31st, 2021

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Verified Customer

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Irene Girardin Cathedral City, CA

supervisors don't exist, they dont call u back, customer service associates read same verbiage that's out of the employee handbook. They raised there prices and never sent contractor to home

3 years ago

Reply from American Home Shield

Hi Irene. We appreciate your feedback regarding your service experience. I am sorry to hear that you have not been satisfied with the service provided. I would be happy to speak with you to address any unresolved issue.

Aug. 31st, 2021

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Verified Customer

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W.T. Wall (Tim) Willow Spring, NC

Great service ,they are very friendly and they get your problem solved very quickly

3 years ago

Reply from American Home Shield

Hi W.T. It is so wonderful that your repair needs have been taken care of so effectively. We can't wait to provide you with excellent service for your next repair. Please continue to let us know how we are doing.

Aug. 25th, 2021

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Verified Customer

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Teresa Mitchell Bloomington, IL

Responded very quickly and kept in contact via text and email during the entire process

3 years ago

Reply from American Home Shield

Hi Teresa. We appreciate your time in reviewing your experience with AHS. We want you to always know you can trust in the coverage we provide. We look forward to taking care of your next repair need with the same level of service.

Aug. 25th, 2021

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Verified Customer

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Leah Clinton, MD

Experience has been smooth this far. Accessing via online has been very manageable.

3 years ago

Reply from American Home Shield

Hi Leah. Thank you for the positive feedback. It is great to hear that your experience has been smooth and that you enjoy using the website as well. Thank you for trusting AHS. We can't wait to work with you again.

Aug. 25th, 2021

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Verified Customer

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Jeannette LaFrance Port Orchard, WA

anytime I"ve had to call I've had a provider call me to schedule appt within 48 hrs

3 years ago

Reply from American Home Shield

Hi Jeannette. Thank you for writing a review. We are so happy to hear about the prompt service your received. We know how important it is to have repair needs addressed in a timely manner. We look forward to taking care of your next repair need with prompt and efficient service as well.

Aug. 25th, 2021

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Verified Customer

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STEVE MCGRANTHAM Las Vegas, NV

QUICK RESPONCE AND EXTREMELY FRIENDLY, I WOULD RECOMMEND THIS SERVICE FOR THE PRICE AND VALUE

3 years ago

Reply from American Home Shield

Hi Steve,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Suzanne Amanda Flaiban Sierra Vista, AZ

Had a problem with my garbage disposal and they have somebody out here within 48 hours to fix it

3 years ago

Reply from American Home Shield

Hi Suzanne,
Your feedback regarding your recent experience with the garbage disposals is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Thomas Baranyi Orlando, FL

Always there when you need them. Whenyou put in service they always get back to you quickly

3 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

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Verified Customer

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mark anderson Sioux Falls, SD

I call, service man comes on time, problem solved.....simple and totally effective!

3 years ago

Reply from American Home Shield

Hi Mark,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Victor Goetz Vancouver, WA

excellent as always Good Service Always on time and they always solve the problem

3 years ago

Reply from American Home Shield

Hi Victor,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Cheryl Smith Pahrump, NV

The plumbing company I worked with was very good and helpful it was Alpha Plumbing out of Las Vegas

3 years ago

Reply from American Home Shield

Hi Cheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the plumbers we provide!

Sep. 2nd, 2021

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Verified Customer

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Jim Lewis Jacksonville, NC

Superb customer service for 20+ years. Always professional and made me feel valued as a customer.

3 years ago

Reply from American Home Shield

Hi Jim,
we would like to thank you for 20+ years of patronage. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Loree Pospisil Lincoln, NE

We have used them. But you pay the $107 right up front and then get another bill for services/repairs done? Doesn't cover 100%.

3 years ago

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Verified Customer

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Michelle Molad Walnut Creek, CA

Very good I was very happy to weigh the handle everything and taking care of my problems

3 years ago

Reply from American Home Shield

Hi Michelle. We really appreciate you taking time to write a review. It is great to know the service issue was resolved to your satisfaction. We look forward to working with you again. Thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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Nancy Moss

Jessica was very knowledgeable…if she wasn’t certain, she knew where to get the answer

3 years ago

Reply from American Home Shield

Hi Nancy. Thank you for taking time to review your experience. I am so happy that you were able to get the information you needed. Thank you for trusting AHS as your home warranty company.

Aug. 25th, 2021

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Verified Customer

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Ned Saint Louis, MO

It’s been pretty good in the past several years in that they have responded and not fought the repairs.

3 years ago

Reply from American Home Shield

Hi Ned,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Latarsha Hasty Norfolk, VA

My experience with American Home Sheila has been wonderful. Very professional. Great Service!!!

3 years ago

Reply from American Home Shield

Good morning Latarsha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Frank Simon Mission Viejo, CA

Everything works as advertised..I’ve been extremely satisfied with their service.

3 years ago

Reply from American Home Shield

Hi Frank,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 25th, 2021

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Verified Customer

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Randall Sapp West Chester, OH

Awful. Still have a house full of crap and still not fixed. When I call I get a guy with a huge accent and no resolution. I have not been able to use my house because of a stoppage in 2 weeks. AHS sucks right now.

3 years ago

Reply from American Home Shield

Hi Randall,
I hate to hear about your most recent AHS experience to have the stoppage repaired. I would be glad to speak with you to assist with a resolution.

Aug. 25th, 2021

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Verified Customer

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Renee Carreau Henderson, NV

Easy to file a claim, and they were very helpful and communicated with me frequently.

3 years ago

Reply from American Home Shield

Hi Renee,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Imad Mouchayleh Madison, WI

Super quick response. Contractor contact us 15 minutes after we filed the claim online.

3 years ago

Reply from American Home Shield

Hi Imad,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Frank Saavedra Cedar Park, TX

Called for service they responded quickly. But, I wish we had choices as to vendors to pick from for repairs.

3 years ago

Reply from American Home Shield

Hi Frank,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 1st, 2021

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Verified Customer

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Donia Liechti North Hollywood, CA

Been great so far! Every time someone came to fix up something, it was done efficiently

3 years ago

Reply from American Home Shield

Hi Donia,
We appreciate your feedback about the repairs that American Home Shield has efficiently completed!

Aug. 25th, 2021

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Verified Customer

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Dalila A Wise Lompoc, CA

Great and prompt service. Got a quick response and replacement was done in a professional manner

3 years ago

Reply from American Home Shield

Hi Dalila,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Connie Echevarria Canal Winchester, OH

Our realtor recommended this and we are very thankful. AC went out and was repaired quickly!

3 years ago

Reply from American Home Shield

Hi Connie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Bruce Bridges Flower Mound, TX

Reliable, solved problems quickly, restored broken item in my home in 24-36 hours.

3 years ago

Reply from American Home Shield

Hi Bruce,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Lynda Botez Madison, WI

I've been using them for over 30 years. They usually send reputable service people to fix your stuff.

3 years ago

Reply from American Home Shield

Hi Lynda,
I would like to thank you for your patronage to American Home Shield for the past 30 years and counting! Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 1st, 2021

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Verified Customer

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Lana Litzkow Nashotah, WI

It's always been good. All workers assigned to me very nice. They explain everything.

3 years ago

Reply from American Home Shield

Hi Lana. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Aug. 25th, 2021

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Verified Customer

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Jimmie L Foreman Harker Heights, TX

I paid my premium for a year. I sold my home then requested a refund and was advised AHS had paid out more than what I paid so No Refund. Still had six months on my annual plan.

3 years ago

Reply from American Home Shield

Hi Jimmie. Thank you for your feedback regarding the canceled contract reimbursement. We are here to address your concerns. I would be happy to speak with you further regarding this issue.

Aug. 27th, 2021

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Verified Customer

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Paulette Mesa, AZ

I’m very happy with American Home Shield. Service has always been prompt and work is thorough

3 years ago

Reply from American Home Shield

Hi Paulette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Renona D Crowden Fort Smith, AR

I made my claim online and they sent someone out very quickly to rectify the issue.

3 years ago

Reply from American Home Shield

Hi Renona,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Rodney Baker Lancaster, CA

It was good , they contacted the contractor and he showed up within a couple hours

3 years ago

Reply from American Home Shield

Hi Rodney. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Aug. 25th, 2021

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