American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Pamela Tondreau Rancho Mirage, CA

I tried by multiple emails and texts to cancel a garage repair service because the repairman told me he was not qualified to fix the electric problem and there was NO RESPONSE. I WANT A REFUND OF THE 75 I was charged.

4 years ago

Reply from American Home Shield

Hi Pamela. Thank you for letting us know you were not able to cancel your service request. I would be happy to speak with you regarding this issue and assist with your refund as well.

Oct. 20th, 2021

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Verified Customer

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John Dixon Vienna, VA

Very happy. I've only utilized the service 1 time and was very happy with the results.

4 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Ben Dupree Atlanta, GA

They always do the right thing. They replaced our ovens rather than use an after market part.

4 years ago

Reply from American Home Shield

Hi Ben. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experience, and we look forward to providing you with a great experience for your next repair need as well.

Oct. 18th, 2021

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Verified Customer

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Colleen Kehres Lincoln Park, MI

Prompt service, quality repairs and satisfactory resolution each time. Great value for the service!

4 years ago

Reply from American Home Shield

Hi Colleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Christopher Dillon Wichita, KS

I'm very happy with them. They have always responded quickly and they are good to deal with.

4 years ago

Reply from American Home Shield

HI Christopher,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Kathleen M Fox Racine, WI

I am happy with AHS customer service. However, A&E Appliance Repair gets a less than satisfactory rating.

4 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for letting us know you are happy with AHS. I am sorry to hear that there have been some problems with A&E. We are here to address your concerns. I would be happy to speak with you to address any unresolved issue.

Oct. 25th, 2021

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Verified Customer

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Michael Johnson Murrieta, CA

I thought I wasn't supposed to.pay out of pocket to the vendor that shows up. My last service request, they charged me $100 for labor.

4 years ago

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Verified Customer

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Randy Romero Winterset, IA

Good service but a little slow sometimes. Could be because I live in such a small town.

4 years ago

Reply from American Home Shield

Hi Randy. Thank you for your feedback. We are very happy to hear that you have been satisfied with the service we provide. Please continue to let us know how we are doing. We look forward to providing you with a better experience for your next repair need.

Oct. 18th, 2021

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Verified Customer

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Taha M Husain Katy, TX

Quick response and professional was able to resolve the problem during their visit

4 years ago

Reply from American Home Shield

Hi Taha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Lorraine Mathews Sun City, AZ

Service was very good . Product got here quickly. Was pleasantly surprised. Service was timely.

4 years ago

Reply from American Home Shield

Hi Lorraine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Walter rivera Kissimmee, FL

2 appliances fixed and running smooth,pretty efficient repair,just copay as cost

4 years ago

Reply from American Home Shield

Hi Walter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Allyson Janos Peachtree City, GA

Most of the time they are great. It more than pays for itself every year. We have kept it on our house for 17 years

4 years ago

Reply from American Home Shield

Hi Allyson,
Your patronage over the past 17 years is more than appreciated! I hope you continue to enjoy American Home Shield and the service we provide!

Oct. 19th, 2021

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Verified Customer

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Rebecca Loreto Charlotte, NC

Easy, was able to get a contracted tech to contact me asap and come out to schedules visit.

4 years ago

Reply from American Home Shield

Hi Rebecca,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Mark L Binder Sarasota, FL

members for over 30 years! we have always had excellent service from AHS and contractors.

4 years ago

Reply from American Home Shield

Hi Mark,
Your patronage of 30 plus years is more than appreciated! Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

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Verified Customer

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Kyeisha Tucker Darby, PA

I won't recommend them ever again. The customer service is horrible. They fail to follow up and it's impossible to speak with a supervisor. They clearly don't value their customers.

4 years ago

Reply from American Home Shield

Hi Kyeisha. Thank you for expressing your concerns. We are here to assist you. I am very sorry to hear that your service issue was not resolved to your satisfaction. I would be happy to speak with you to address this matter further.

Oct. 21st, 2021

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Verified Customer

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John McLaughlin Lady Lake, FL

Representatives are very cordial and helpful. Contractors have been vey responsive

4 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Karen E Orum Hillsboro, OR

Every time I have made a claim they have come through with good service and resolution.

4 years ago

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Larry Bowers Pikesville, MD

Very fast and professional service. Serviceman explained everything thoroughly.

4 years ago

Reply from American Home Shield

Hi Larry,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 18th, 2021

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Verified Customer

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Maria C Fort Lauderdale, FL

Very good, on time, well done. 4 days after my call, very professional, polite and quick

4 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 19th, 2021

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Verified Customer

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Marie Alice DuMabeiller Saginaw, MI

I am still waiting for my replacement refrigerator, as I have no info directly from AHS & my food is still spoiling.

4 years ago

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Verified Customer

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Lisa Saint Augustine, FL

Good if you're repair is not urgent. Mostly they do stand by their repairs but if you need something repaired quickly not always possible.

4 years ago

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Verified Customer

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Kenneth E Joyner Jr Harrisburg, NC

Had 2 issues that were taken care of in 2 days. Excellent service technicians, very professional

4 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

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Verified Customer

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Karen m Buchholzer Lady Lake, FL

The only problem is a/c when it's out and 100 plus degrees and you gave to wait for days. I had to call another co. And it cost me over $200. 00

4 years ago

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Verified Customer

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Natasha James

I have had several incompetent and rude encounters with service reps and even a supervisor refusing to get on the phone and a rep disconnecting the call and not documenting the encounter.

4 years ago

Reply from American Home Shield

Hi Natasha. Thank you for your feedback. I am very sorry to hear that you have not had a good experience. I would be happy to speak with you to address any unresolved issue.

Oct. 20th, 2021

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Verified Customer

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Kaeron Johnson Missouri City, TX

It has been great. They are quick and efficient. Will always use them for home protection.

4 years ago

Reply from American Home Shield

Hi Kaeron. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with you. Thank you for taking time to let us know how we are doing.

Oct. 18th, 2021

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Verified Customer

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Sonja Port Orchard, WA

Friendly staff and the technicians that they have sent to my home were excellent

4 years ago

Reply from American Home Shield

Hi Sonja,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 19th, 2021

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Verified Customer

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Amber Bailey Lufkin, TX

Our warranty with AHS is reasonably priced, great deductible, fast service, and very reliable!

4 years ago

Reply from American Home Shield

Hi Amber,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Carlos C Teixeira Port Saint Lucie, FL

What a like the most about America Home Shield is that they are Very Quickly and professional

4 years ago

Reply from American Home Shield

Hi Carlos,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 19th, 2021

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Verified Customer

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Lisa Wyatt O'Fallon, MO

I've had excellent customer service! The people they've sent have been nothing but professional

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Muhammad Habib Frisco, TX

Excellent Coverage, no excuses to cover a broken item and professional contractors.

4 years ago

Reply from American Home Shield

Hi Muhammad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Wilma Worsley-Diggs Clayton, NC

My experience has been great so far. I like the quick response to schedule needed services.

4 years ago

Reply from American Home Shield

Hi Wilma,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

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Verified Customer

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Tom Carlson Humble, TX

Refused to pay for a very simple faucet repair saying I needed to "expose the internal parts of the faucet", this I paid $100 for! Never again!

4 years ago

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Verified Customer

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Sharon G Breland Gonzales, LA

AHS customer service always try to help me with my service requests and renewal of contracy

4 years ago

Reply from American Home Shield

Hi Sharon,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

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Verified Customer

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Matthew Mendez Fresno, CA

great every time something need repair i call and there quick to send some one out

4 years ago

Reply from American Home Shield

Hi Matthew,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Sensei Brandy Fayetteville, NC

DO NOT USE THIS COMPANY THEY ONLY CARE ABOUT YOUR $107 PAYMENT THEY WILL SEND ANYONE TO YOUR HOME THAT WON'T LOOK AT YOUR PROBLEM THEY ONLY PUT A BANDAGE ON THE SITUATION AND WILL HAVE TO COME BACK OUT AGAIN.

4 years ago

Reply from American Home Shield

Hi Sensei. Thank you for your feedback. I am sorry to hear that you were not satisfied with the service you received. I would he happy to speak with you to address your concerns further.

Oct. 13th, 2021

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Verified Customer

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Roberta ganus Muskogee, OK

Immediate schedule of repairs w/as fast repair done in most professional manner

4 years ago

Reply from American Home Shield

Hi Roberta,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 12th, 2021

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Verified Customer

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Raina Watts Seagoville, TX

My experience has been so-so with AHS. There are too many exclusions and not all of the vendors chosen have been satisfactory.

4 years ago

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Verified Customer

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LisaAnn jagan Lancaster, CA

My air conditioner was out, but the technician had it up and running quickly. Feeling cool again!

4 years ago

Reply from American Home Shield

Hi LisaAnn. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not had any problems with getting your repair needs met. We look forward to taking care of your next repair.

Oct. 12th, 2021

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Verified Customer

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Carolyn redd Baltimore, MD

There only work 9-5 ,no weekends,then you have to wait all day for them to show up,I work during the day so I need someone to come in evening hours an or weekends

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank you for your feedback. We understand how important your time is. I would be happy to speak with your to further address your concerns.

Oct. 12th, 2021

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Verified Customer

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Alberta Dowdy Olive Branch, MS

America Home Shield is so far so good. The customer service is real nice and friendly

4 years ago

Reply from American Home Shield

Hi Alberta. Thank you letting us know about the good service you have received. It makes us very happy as your home warranty company to know you have been pleased with the service we provide. We can't wait to provide you with another great experiene as well.

Oct. 12th, 2021

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Verified Customer

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Kelmara Kelly Kingsport, TN

It has been fair but they will do everything in their power to try and fix before they consider replacing.

4 years ago

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Verified Customer

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Jeremy Olin Prince Frederick, MD

They do not tell you what's not covered on your policy until after you pay for the service fee. The service is a scam. The customer service agents don't listen to the customers. Waste of money.

4 years ago

Reply from American Home Shield

Hi Jeremy. Thank you for your feedback. I am sorry to hear that you were not aware of your coverage details until after you paid your service fee. I would be happy to speak with you so that we may address this issue further.

Oct. 12th, 2021

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Verified Customer

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Dianne Comier Houston, TX

Whenever I had electrical and appliances they were taken care of in a timely manner.

4 years ago

Reply from American Home Shield

Hi Dianne. Thank you for taking time to let us know about your experiences. It is wonderful to know the repair needs you had were taken care of quickly and to your satisfaction. Thank you for choosing AHS.

Oct. 12th, 2021

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Verified Customer

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Jason Raymond Cary, IL

Home issues were resolved promptly. Scheduling of services was simple and well coordinated.

4 years ago

Reply from American Home Shield

Hi Jaon. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Oct. 12th, 2021

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Verified Customer

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Dr Gerald c Mattran Springfield, VA

All but once, in seven calls over 3 years, the problem was solved promptly and efficiently .

4 years ago

Reply from American Home Shield

Hi Gerald. Thank you for your feedback. We are very happy to hear that you have been satisfied with your overall service experiences, and we look forward to providing you with a great experience for your next repair need.

Oct. 12th, 2021

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Verified Customer

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Elizabeth Parker District Heights, MD

Have gotten a fridge washer, air conditioner fixed and a compressor for my furnace.

4 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for letting us know that you have been able to get your service needs taken care of. We love to take the hassle and worry out of your home repair needs. Thank you for choosing AHS.

Oct. 12th, 2021

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Verified Customer

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James and EDNA Virginia Beach, VA

everyone was good everyone did as they say I would use them again and tell everyone

4 years ago

Reply from American Home Shield

Hi James. This is really great to hear. It makes us very happy to know you are pleased with the service and coverage we offer. Thank you for trusting AHS.

Oct. 11th, 2021

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Verified Customer

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Felicia P Bruce Charlotte, NC

After paying the deductible, my dishwasher was fully repaired in about two days.

4 years ago

Reply from American Home Shield

Hi Felicia. Thank you for letting us know the appliance was repaired to your satisfaction. We love to hear when our member are finding the value in the coverage we provide. We can't wait to provide you with great service again.

Oct. 11th, 2021

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Verified Customer

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Golda B. Franklin Las Vegas, NV

The company has been very good about getting repair services done in a timely order.

4 years ago

Reply from American Home Shield

Hi Golda. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Oct. 11th, 2021

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Verified Customer

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Conyers Schenectady, NY

Sometime problems get fixed right away but to often it takes anywhere from 3 trips to months to get a problem resolved.

4 years ago

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