American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Sonia Grand Prairie, TX

The associates are usually nice, the service is provided quickly, but every year is more expensive plus the deductible is too expensive as well.

4 years ago

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Verified Customer

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Brenda Montenegro Provo, UT

Customer service is not always good the companies they work with are not as good either. I have premium service and seriously is not being worth the money with this type of service

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for telling us about your experience with AHS. I do hate to hear you are not finding the value in your warranty coverage. I would be happy to speak with you to discuss your concerns further.

Nov. 2nd, 2021

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Verified Customer

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Deb

It's a good service. But the rate increases, while necessary are difficult.

4 years ago Edited January 10, 2024

Reply from American Home Shield

HI Deb,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Nov. 2nd, 2021

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Verified Customer

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J. Daniel Padilla Tucson, AZ

Customer service Rep was very helpful. Got my AC checked and repaired in a timely manner.

4 years ago

Reply from American Home Shield

Hi J. Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Carolyn Faircloth Oklahoma City, OK

Always sets appointment in timely manner and situation is taken care of on first visit

4 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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J. I. Frisco, TX

From representative, some of them aren't professional to arrange the right repair company to handle it. Also sometime, their communication and explanation aren't clear enough to understand all.

4 years ago

Reply from American Home Shield

Hi J.L.,
Thank you for bringing the issues regarding the repair company to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Tere Graham Richmond, VA

I've been a customer for about 7 years now and my problems were taken care of in a timely manner.

4 years ago

Reply from American Home Shield

hI tERE,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Jill Erzar North Branch, MN

Easy to use, easy to get the answers I needed, quick turnaround on the cash out check.

4 years ago

Reply from American Home Shield

Hi Jill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Kim Childress Mundelein, IL

I have no comment, this portion of survey I don't like don't force me to make a comment!

4 years ago

Reply from American Home Shield

Hi Kim. Thank you for your feedback.

Nov. 2nd, 2021

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Verified Customer

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J. Latinovich Gilbert, AZ

Timely service, excellent contractor (Kool Guys Heat and AC), efficient process start to finish

4 years ago

Reply from American Home Shield

Hi J,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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LaToya Conyers, GA

Great quality work. Respectful workers. Customer service was quick and efficient.

4 years ago

Reply from American Home Shield

Hi LaToya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Stephen Johnson Greensboro, MD

They have been great. Fast service. Replaced our fridge that broke after 4 days of being repaired.

4 years ago

Reply from American Home Shield

Hi Stephen. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 1st, 2021

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Verified Customer

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Margaret Ann Duhon Hanover, MD

It is easy to schedule an appointment, I have been satisified will all service people.

4 years ago

Reply from American Home Shield

Hi Margaret. hank you for your feedback. We are very happy to hear that you have been happy with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Nov. 2nd, 2021

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Verified Customer

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Manuel

great communications with AHS. Very satisfied with the contractor that they sent.

4 years ago

Reply from American Home Shield

Hi Manuel. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to taking care of your next repair need.

Nov. 2nd, 2021

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Verified Customer

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Sudie P. Williams Richmond, VA

Most of my repairs have been Plumbing. I was disappointed that I had to pay over 1100 dollars IN CASH for a Copay for My New Hot WATER Heater.

4 years ago

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Verified Customer

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Stephanie I. Austin, TX

Keeping subcontractors satisfied is AHS's 1st priority. Customer is 2nd. Odd bec customer pays AHS & AHS should be the customers advocate instead of making excuses for substandard work.

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for your feedback. I am sorry to hear that you have not been happy with your service experiences with AHS. We are here to address your concerns. I would be happy to speak with you to assist with any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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Laverne Fulbrook Marietta, GA

Every time I have used the service I received professional service and quality work

4 years ago

Reply from American Home Shield

Hi Laverne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Dave Blodget Redding, CA

Only used once so far. Responded quickly, quality company sent out and repairs done quickly once parts arrived

4 years ago

Reply from American Home Shield

Hi Dave,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Daniel Bell Oro Valley, AZ

Quick efficient service. Reputable repair companies. Easy to use and schedule repairs.

4 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Tiffany Alston Eubanks Durham, NC

Not pleased. I have had a claim for my dishwasher and oven open for 6 months now. Every time I call I get told the same thing.. still nothing fixed! Frustrating

4 years ago

Reply from American Home Shield

Hi Tiffany,
I hate to hear about the four-month delay in service that was experienced to have the washer repaired. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Rowen Enriquez Salinas, CA

Professional, courteous, prompt service from initiating the service call to problem resolution.

4 years ago

Reply from American Home Shield

Hi Rowen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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mark knopf Sierra Vista, AZ

They are quick In lining up service for you but they need to maybe pick better people to come out

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Peggy Ann Melovich Crescent City, CA

The representative was extremely hard to understand. as well as we had a very bad phone connection.

4 years ago

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Verified Customer

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kermit j. wilkinson jr Goodyear, AZ

the repair person very professional and on time he fixed the problem and the ice maker works great

4 years ago

Reply from American Home Shield

Hi Kermit. Thank you taking time to let us know how effectively your repair was taken care of. We look forward to providing great service for your next repair need as well. Thank you for choosing AHS.

Nov. 1st, 2021

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Verified Customer

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Raul Waxhaw, NC

Quik resolution of customer needs as well as listening to sugestion regarding service providers

4 years ago

Reply from American Home Shield

Hi Raul. Thank you for the 5 star review. We are so glad that you have been pleased with the service you have received. We want you to know you can trust AHS as your warranty company. We look forward to working with you again.

Nov. 1st, 2021

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Verified Customer

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Heather Larson Wolfforth, TX

I was able to schedule the repairs online and they scheduled the repairs the same day.

4 years ago

Reply from American Home Shield

Hi Heather. Thank you for taking time to write a review. We do our best to provide you with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 1st, 2021

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Verified Customer

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Christian Lakeville, MN

Always easy to get services quickly. Been with AHS for years and highly recommend

4 years ago

Reply from American Home Shield

Hi Christian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Valerie Henderson, NV

Great customer service representative. Answered all my questions and was very professional.

4 years ago

Reply from American Home Shield

Hi Valerie. Thank you for letting us know you got your questions answered and were pleased with the service you received. We know how important it is to provide service that you can count on. Thank you for trusting AHS.

Oct. 26th, 2021

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Verified Customer

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Tracy Flynn Thousand Palms, CA

I have used AHS for refrigerator, air conditioner and plumbing repairs. So far, the experiences have been positive.

4 years ago

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Verified Customer

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B A Jones Katy, TX

Have only used for one claim. The technician was out the next day and I was very impressed with the results.

4 years ago

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Verified Customer

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Christina Cartagena Dallas, TX

They were professional, friendly, knowledgeable and honest with their assessment of my issue.

4 years ago

Reply from American Home Shield

Hi Christina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Robertgustin Amelia, OH

Bad one I hope with the bill and photos it will turn out right trust your customer they are not all bad people sometime your. Outside contractors are getting you

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for taking time to write a review. I am sorry to hear that your service need was not resolved to your satisfaction. I would be happy to speak with you to further address this issue.

Oct. 26th, 2021

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Verified Customer

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Andrea Mitchell Shreveport, LA

I've used them since purchasing my home. Unsure if pricing is competitive at this time but service needs were met.

4 years ago

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Verified Customer

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Max William Wulff West Palm Beach, FL

Fast response to my repair's needs needed a AC repair that was done within 4 days

4 years ago

Reply from American Home Shield

Hi Max. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Oct. 26th, 2021

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Verified Customer

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Christine A LeBlanc Valencia, CA

your vendors are of the lowest qualilty with poor BBB ratings and horrible yelp reviews inadditiona to being fraudulent in the diagnoses which is mkost likley what they are told to do by AHS.

4 years ago

Reply from American Home Shield

Hi Christine. Thank you for your feeback. I regret to hear that you have not been pleased with vendors or the service you have received from your warranty. I would be happy to speak with you to address any unresolved issue.

Oct. 28th, 2021

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Verified Customer

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Diane James Hyattsville, MD

Each time a technician has come out to repair something the work was done in a professional manner.

4 years ago

Reply from American Home Shield

Hi Diane,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Julie Portland, TX

My AC went out the beginning of September. It still isn't fixed. They are giving me the run around because they know it needs to be replaced and they don't want to do that.

4 years ago

Reply from American Home Shield

Hi Julie. Thank you for letting us know your concerns about getting your air fixed. I would be happy to speak with you and look into this matter further.

Oct. 27th, 2021

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Verified Customer

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India Johns Rockville, MD

I was not pleased with the original contractor and they placed me with another that was better.

4 years ago

Reply from American Home Shield

Hi India. Thank you for your feedback. It is good to know you were much happier with the second contractor. We understand how important it is to provie you with service you can trust. We look forward toproviding you with an even better experience in the future.

Oct. 26th, 2021

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Verified Customer

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Michael Gregory Macon, GA

It was good but l didn't know they wouldn't paid for the labor on putting in the water heater.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Jeanne Bolen Galena, OH

Our first experience was rather good. The second has been very frustrating. we have a no response contractor assigned andwe cannot get anyone to assign a new contractor.

4 years ago

Reply from American Home Shield

Hi Jeanne. Thank you for bringing this matter to our attention. I am sorry to hear that the vendor has been unresponsive. I would happy to speak with you to see how I may assist with resolving this issue.

Oct. 27th, 2021

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Verified Customer

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Tanya Eley Philadelphia, PA

Very Courteous, looking forward to Their House call to repair my Washer and Dryer.

4 years ago

Reply from American Home Shield

Hi Tanya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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susan mckay Philadelphia, PA

they were very nice on the phone took my claim and assigned a contractor right away

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Brandolyn Scott Irmo, SC

Immediate response and service.Courteous customer service representatives. Great companies/repair services

4 years ago

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Verified Customer

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LORI GRIFFIN Jasper, GA

Any time we have had to request someone come out they're always very nice and informative.

4 years ago

Reply from American Home Shield

Hi Lori. We appreciate your time in reviewing your experience . It's really good to hear that you have been pleased with the service you have received. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need as well.

Oct. 26th, 2021

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Verified Customer

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Nick Santa Ana, CA

The contractors American Home Shield used were unprofessional, incompetent, and liars. When they couldn't fix the issue, they just lied on the report saying nothi8ng wrong with the item and closed the case.

4 years ago

Reply from American Home Shield

Hi Nick. Thank you for your feedback. I do hate to hear that you were not pleased with the service that you received. I would be happy to speak with you regarding any unresolved issue.

Oct. 27th, 2021

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Verified Customer

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John McCullough Canonsburg, PA

We have had some great service from some contractors. However, we are still waiting for money that should have been reimbursed to us from months ago.

4 years ago

Reply from American Home Shield

Hi John. Thank you letting us know that you are still waiting on a reimbursement. I would be more than happy to speak with you to assist with resolving this issue.

Oct. 20th, 2021

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Verified Customer

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Ruben R Puente Round Lake, IL

It's great but one of my fixes is going on 2 months waiting for parts I don't know how much longer I can wait

4 years ago

Reply from American Home Shield

Hi Ruben. Thank you for letting us know that you have an issue that has been going on for 2 months. I would be happy to speak with you and assist with a resolution.

Oct. 25th, 2021

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Verified Customer

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KAREN BETH DEBOER Leesburg, FL

They are quick about letting you know what company will be calling you to set an appointment.

4 years ago

Reply from American Home Shield

Hi Karen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

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Verified Customer

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Ellen Kwader-Murphy Vail, AZ

Other than long waits to connect to a real person, very, very good experiences!!!! :)

4 years ago

Reply from American Home Shield

Hi Ellen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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Verified Customer

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Richard Stuart Thousand Oaks, CA

Easy to sign up online technician showed up on time and was Courteous and knowledgeable

4 years ago

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 19th, 2021

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