American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Lino Martinez Slaton, TX

Very please with the device they gave me, I called and they responded quick, thank u AMS

4 years ago

Reply from American Home Shield

Hi Lino. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we met your expextations. Thank you for choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Sharon Taylor Matteson, IL

American Home Shield is a very professional company and I highly recommend the services.

4 years ago

Reply from American Home Shield

Hi Sharon. We truly appreciate your feedback. It makes us so happy to know that you are finding the value in the service and coverage we offer. We are very glad you chose AHS as your home warranty company.

Oct. 5th, 2021

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Verified Customer

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Tanya Houston, TX

Had to use American Home Shield twice, each time the workers were good, fast and knowledge

4 years ago

Reply from American Home Shield

Hi Tanya. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Oct. 5th, 2021

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Verified Customer

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Max Mauney Wilmington, NC

Services are ordered quickly and normally provided the next day.Results are very good

4 years ago

Reply from American Home Shield

Hi Max. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. We are so excited to know how pleased you are with your home warraty coverage.

Oct. 5th, 2021

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Verified Customer

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Samuel Cobbs Hampton, VA

We are pleased with your workers ,their professionalism,work ethic and goodwork.

4 years ago

Reply from American Home Shield

Hi Samuel. Thank you for the positive service review. It is our goal to provide you with prompt and reliable service for all of your repair needs. We thank you for trusting AHS. We look forward to taking the worry out of your next repair need as well.

Oct. 5th, 2021

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Verified Customer

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Patricia Reece Ocean Springs, MS

Bisset Plumbing was great. Always refer customers to them for all their plumbing needs.

4 years ago

Reply from American Home Shield

Hi Patricia. Thank you for letting us know how pleased you have been with the plumbing company. We can't wait to provide you with a great experience for your next home warranty repair as well.

Oct. 5th, 2021

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Verified Customer

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Gary Brown Kempner, TX

They are very professional and helpful in getting your claims submitted and completed.

4 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Clara & Abbas Kazemzadeh Gilbert, AZ

They are very responsive and attentive, they sent someone the next day to fix our pool

4 years ago

Reply from American Home Shield

Hi Clara & Abbas,
Thank you for providing us with feedback about your AHS experience to have the pool repaired. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Derek Pearson El Paso, TX

So far AHS has been great, I’ve had 2 claims and both have gone off without a hitch

4 years ago

Reply from American Home Shield

Hi Derek,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Elke Opsahl Salt Lake City, UT

You left me and my 3 kids without hot water for a mmonth, when there was literally nothng wrong with the water heater (after you finally sent a second provider and I called 50 times....) Horrifying experience

4 years ago

Reply from American Home Shield

Hi Elke,
I hate to hear about the delay in service to have the water heater repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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MARIA HAIRSTON Suitland, MD

requested service in June for my refrigerator tech came out June 29 ordered part...I am still waiting for the repair to be completed it is now September 28th

4 years ago

Reply from American Home Shield

Good morning Maria,
Thank you for making us aware of your most recent AHS experience and the delay in service that has occurred to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Oct. 7th, 2021

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Verified Customer

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Mike Keller, TX

We’re generally satisfied but some things need to be resolved faster and you are totally at AHS mercy on whether they will cover or not

4 years ago

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Verified Customer

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Lynn T Eynon Woodstock, GA

Overall very good. Repair was made quickly with part ordered and put in in three days, not counting weekend.

4 years ago

Reply from American Home Shield

Hi Lynn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2021

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Verified Customer

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Linda S Smith Lewisburg, TN

it is easy to books service, coverage is better than any other service I have found.

4 years ago

Reply from American Home Shield

Hi Linda. This is so great to hear. We really appreciate you taking time to let us know that you are happy with your warranty coverage. We look forward to working with you again and thank you for choosing AHS as your home warranty company.

Oct. 5th, 2021

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Verified Customer

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Lee B Napa, CA

Every thing was handled very well. Sometimes the replacement of appliances could be more cost effective

4 years ago

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Verified Customer

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George Patterson Fredericksburg, VA

I have had American home Sheild for 11 years. 4 major repairs were covered very efficiently.

4 years ago

Reply from American Home Shield

Hi George,
Your patronage is more than appreciated over the past 11 years! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Jessica Moline, IL

Always prompt, friendly and courteous. Everything I call the issue is addressed immediately.

4 years ago

Reply from American Home Shield

Hi Jessica. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair.

Oct. 5th, 2021

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Verified Customer

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Carol L. Dally Howard, OH

Just joined AHS one and half months ago. This my first experience with this type of company and extremely disappointed with vendor sent for a pre-season furnace checkup.

4 years ago

Reply from American Home Shield

Hi Carol. Thank you for expressing your concerns about the vendor sent to you home. I am really sorry to hear that it was not a good experience. I would be happy to speak with you to address this issue further.

Oct. 6th, 2021

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Verified Customer

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gloria westcott Jacksonville, FL

When I called they answered the phone. They help me with the technician that came to my home.

4 years ago

Reply from American Home Shield

Hi Gloria. Thank you for letting us know you got the help you needed when calling. We can't wait to provide you with your next great service experience as well.

Oct. 6th, 2021

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Verified Customer

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Mary Johnson Dallas, TX

Because it takes a long time to complete a service request. They take your money up front but to complete a request has been tedious for me.

4 years ago

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Verified Customer

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yoly schetter Lemon Grove, CA

Out of two contractors very pleased with first contractor. Second , not to pleased with contractor.

4 years ago

Reply from American Home Shield

Hi Yoly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 6th, 2021

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Verified Customer

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Doug Kelley Colorado Springs, CO

Always qualified technicians who are happy to explain their work, quick to get the job done.

4 years ago

Reply from American Home Shield

Hi Doug,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Robert Mayer Maple Valley, WA

Hard problem with small fridge. Great technician. Sounds like big repair or replace.

4 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Robert Seikel Yuma, AZ

When something in the house breaks, I call AMERICAN HOME SHEILD and they someone quickly to fix it.

4 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Candida Phoenix, AZ

So far, the contractors assigned did a very good job repairing my appliances that got trouble.

4 years ago

Reply from American Home Shield

Hi Candida,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Sep. 28th, 2021

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Verified Customer

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Barbara Matthews Red Oak, TX

AHS responds quickly to warranty calls. Contractors are generally very good with problem resolution and repairs.

4 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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ASHWANI K KHANNA

Timely service by contractor. AC was serviced and working properly now. Workers were very knowledgable about the problem and fixed it properly.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ashwani. Thank you for letting us know you have not received a refun due to you. I would be happy to speak with you to assist with a resolution to this issue.

Oct. 4th, 2021

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Verified Customer

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Max Kissimmee, FL

Good customer service, the representatives are here for you. They listen ad find the best option for your need

4 years ago

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Verified Customer

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louis flores Arlington, TX

Would like to be able to just call and talk to a representative without going through all the automated steps!

4 years ago

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Verified Customer

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Anthony Williams Crestview, FL

Very professional company who is determined to satisfy the customer with great service.

4 years ago

Reply from American Home Shield

Hi Anthony. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Sep. 29th, 2021

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Verified Customer

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Aaliyah Philadelphia, PA

My experience has always been amazing, they are always on time & gets the job done!

4 years ago

Reply from American Home Shield

Hi Aaliyah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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tina menier

Only used once but getting service was easy online and repairman was qualified and professional.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tina. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Sep. 29th, 2021

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Verified Customer

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Art Walker

Reschedule without a reason and after getting text on the way

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Art,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Nichole Beatty Indianapolis, IN

The coverage helps cover the cost and the repairs are hassle free and they are very helpful.

4 years ago

Reply from American Home Shield

Hi Nichole. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Sep. 29th, 2021

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Verified Customer

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William F Konecnik Lawrenceville, GA

So far, so good. They are very fast with the referral to the companies who do the repairs!

4 years ago

Reply from American Home Shield

Hi William. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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Verified Customer

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Drew Daytona Beach, FL

Immediate connection with the repair service, which made the repairs within 2 days.

4 years ago

Reply from American Home Shield

Hi Drew,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Verified Customer

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Mark mccarty Fort Worth, TX

Always professional and gets you to someone who can repair what you need quickly

4 years ago

Reply from American Home Shield

Hi Mark,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 28th, 2021

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Verified Customer

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Kalen Keller, TX

Two projects were completed quickly and without incident. Very professional service.

4 years ago

Reply from American Home Shield

Hi Kalen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Cynthia Cortez Delano, CA

Very prompt They contacted me quickly and my problem was fixed the following day.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Jack Watson

Great. Fix everything as your house gets older . Great protection. Just had a dishwasher replaced. Cost me nothing. Highly recommend

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jack,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

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Verified Customer

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Amit Dhaka Harker Heights, TX

My experience with AHS was one of the worst experiences one can have with an organization. They have violated their terms of agreement by not paying in a timely manner, they are a sham organization and should be banned.

4 years ago

Reply from American Home Shield

Hi Amit. Thank you for bringing your concerns to our attention. I would be happy to speak with you to further address the issue you are experiencing.

Sep. 30th, 2021

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Verified Customer

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Graham Stidham Cullman, AL

Poor, callbacks rarely occur. You guys gave us the run around on replacing a HVAC unit that I ultimately had to pay out if pocket for. Your company is last in class and I will only use Old Republic moving forward.

4 years ago

Reply from American Home Shield

Hi Graham. Thank for taking time to let us know about your service experience with your air conditioning. I am sorry to hear that you are disappointed with your warranty coverage. We would be happy to discuss this matter with you further.

Sep. 30th, 2021

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Verified Customer

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Corina Redich Torrington, WY

Quickly was able to fix something that had been checked before and never fixed right.

4 years ago

Reply from American Home Shield

Hi Corina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Chia Wollschlager El Paso, TX

Great service and great selection of vendors and companies that provide services

4 years ago

Reply from American Home Shield

Hi Chia,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Thomas Hill Sarasota, FL

They came quickly and were able to diagnose the problem another company could not.

4 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Tanya Moffatt Cedar Rapids, IA

We have used them twice in the past months and both experiences were fast and easy

4 years ago

Reply from American Home Shield

Hi Tanya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Terri Byars Holland, TX

I have been trying to get my Ac fixed since June 14, 2021. First it took over a week for them to authorize an out side techian. They only approved half the job and I'm still having issues with the unit.

4 years ago

Reply from American Home Shield

Hi Terri. Thank you for letting us know about your experience with the air conditioning. I am sorry to hear that you are having problems with it again. I would be happy to speak with you to assist with this issue.

Sep. 30th, 2021

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Verified Customer

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Judy Westwego, LA

So far so good on service and product on my water heater will recommend to family and friends fir the price

4 years ago

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Verified Customer

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Mary Moreno Valley, CA

Went up in price while others remain the same not happy with customer service rep are rude as not helpful when calling to make a claim

4 years ago

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Verified Customer

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Angela HATLEY Monahans, TX

Horrible service. You will go weeks without hearing from a contractor and the reps all repeat the same script. If you ask to speak to cancelation they hang up on you. Ridiculous

4 years ago

Reply from American Home Shield

Hi Angela. Thank you for your feedback. I am very sorry to hear how unhappy you are with the service you received. I would be happy to speak with you to address this issue.

Sep. 30th, 2021

American Home Shield Reviews