American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Dianne Benton Kennedale, TX

Rep on the phone was not friendly. And I hate having to pay the $75 fee up front before they would even schedule my repair

4 years ago

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Verified Customer

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Jeffrey Malchow Panama City Beach, FL

The appliance replacement team is very weak(especially those offshore) the process is too complicated.

4 years ago

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Verified Customer

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Flordeliza Misra Dublin, CA

I have had 2 major repairs in the last 6 months and both appliances got repaired.

4 years ago

Reply from American Home Shield

Hi Flordeliza,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Eileen D Canfield-Kerekes Reno, NV

The repairman was great. But I think the wait was too long, from July to September was too long for an A.C. problem.

4 years ago

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Verified Customer

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ROZELL HARRIS Birmingham, AL

They are responsive to our calls. We have not had any issues having repair problems resolved.

4 years ago

Reply from American Home Shield

Hi Rozell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Mary Pittsburgh, PA

So far so good. When I put in a claim, it i responded to immediately by service providers.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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James H Bradbury Jacksonville, FL

They sent Element Air out to work on our AC cleaned it replaced compressor now working beautiful.

4 years ago

Reply from American Home Shield

Hi James,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Verified Customer

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Patricia McCracken Palo Cedro, CA

whenever we have needed a repair they have been quick to schedule a appointment right away

4 years ago

Reply from American Home Shield

Hi Patricia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Nico Mendoza San Jose, CA

Very dedicated to service. Their contractors are trustworthy and responsive to our needs.

4 years ago

Reply from American Home Shield

Hi Nico,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Verified Customer

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Susan W Halstead Tucson, AZ

Recently signed up, had an issue with my dryer which was fixed and running again quickly.

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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heather sturdivant Catonsville, MD

when i had a complaint, the company did not work well with me. I was promiseed a call nack from a manger to resolve the issue and no one ver calleed me. poor customer service

4 years ago

Reply from American Home Shield

Hi Heather,
I would be glad to speak with you to assist with a resolution towards the dryer repairs.

Sep. 22nd, 2021

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Verified Customer

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Peter Stasiek Summerville, SC

So far, so good! Helped with a water heater issue that popped up shortly after we moved in.

4 years ago

Reply from American Home Shield

Hi Peter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Rosie Marie Andrade Las Vegas, NV

It is a company that you can rely on, with service, product knowledge with good customer service

4 years ago

Reply from American Home Shield

Hi Rosie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Sep. 21st, 2021

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Verified Customer

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George Thomas Pleasanton, CA

I was impressed with the way I was enrolled for the program but with service requests, I am beginning to feel that this is not working out the way I thought it would

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi George,
Thank you for sharing your feedback and bringing your most recent AHS experience to our attention. I would be glad to speak with you about the customer service issues that have been experienced.

Sep. 23rd, 2021

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Verified Customer

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George Lane Pattion Jr Mexia, TX

Excellent initial response to the issue, followed on by very timely response by service personnel.

4 years ago

Reply from American Home Shield

Hi George,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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PHILLIP EWING Fairfield, CA

The service was prompt, professional and completed in a timely manner beyond expectation.

4 years ago

Reply from American Home Shield

Hi Phillip,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Sharon Welsh Valparaiso, IN

Love it! Very professional. They respond quickly! I tell everyone about American Home Shield.

4 years ago

Reply from American Home Shield

Hi Sharon,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us, and we will continue to strive to meet your needs.

Sep. 21st, 2021

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Verified Customer

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Eric Hayley Marshall, TX

Great and fast service would definitely tell others and you save alot of money

4 years ago

Reply from American Home Shield

Hi Eric,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Joseph J Zywicki Jr Nazareth, PA

On time, Responsible, Professional Service everytime I have had an issue with a covered unit.

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Charmaine Jefferson Maywood, IL

I am very disappointed that AHS charged me 37% increase upon renewing my insurance but none of my coverage changed. They couldn't even explain why I was increased. There is no customer loyalty here.

4 years ago

Reply from American Home Shield

Hi Charmaine. Thank you for expressing your concerns regarding the price increase. I would be happy to speak with you to further address the issue and answer any questions you have.

Sep. 14th, 2021

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Verified Customer

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Joe Hemet, CA

I categorically testify that my experiences with American Home Shield have been just great!!

4 years ago

Reply from American Home Shield

Hi Joe. Thank you so much for the positive review. We are so happy to hear how well your experiences have been. We can't wait to provide you with your next great experience as well.

Sep. 13th, 2021

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Verified Customer

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Linda Davis Fort Worth, TX

Bad plumbing company SDL Plumbing they did not do a good job unstopping my plumbing. I had to call twice. Now I need to call them a third time.

4 years ago

Reply from American Home Shield

Hi Linda,
I hate to hear about the ongoing issues that have been experienced to have the plumbing repaired. I would be glad to speak with you to further assist.

Sep. 16th, 2021

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Verified Customer

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Karen Johnson McDonough, GA

Timely with good service. Very efficient and service person was polite and friendly.

4 years ago

Reply from American Home Shield

Hi Karen. We know how important it is to provide prompt and efficient service for our members. We are so happy that you took time to let us know we have been able to do that for you. Thank you for being our valued home warranty member.

Sep. 13th, 2021

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Verified Customer

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Stevie Hoskins Green Cove Springs, FL

Been with them for a while. I think my deductible is to high compared to other companies. Will be looking around.

4 years ago

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Verified Customer

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Keeth Roper Pahrump, NV

Always had great service, knowledgeable customer service and fast assistance when required.

4 years ago

Reply from American Home Shield

Hi Keeth. Thank you for such a positive review. It's great to now we are meeting your home repair needs. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 13th, 2021

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Verified Customer

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Oleaha Yorkville, IL

Horrible. Can’t get answers. Won’t replace broken equipment. Won’t allow us to speak to supervisor. Been trying to replace a washer for over a month that has been identified to not work.

4 years ago

Reply from American Home Shield

Hi Oleaha. Thank you for letting us know the issue with your washer still has not been resolved. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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Shelley Boyd Henderson, NV

Professional and timely! Five stars in all categories! I will be renewing my membership

4 years ago

Reply from American Home Shield

Hi Shelley. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS .

Sep. 13th, 2021

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Verified Customer

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Suresh Pillai Irving, TX

Good for small repairs. Not good for expensive repairs like HVAC. Delayed response and dishonest contractor caused lot of inconvenience. No way to cancel the service online. The call center keeps transferring call.

4 years ago

Reply from American Home Shield

Hi Suresh. Thank you for letting us know that we have not met your expectations for your repair needs. I would be happy to speak with you to address any unresolved issue.

Sep. 14th, 2021

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Verified Customer

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Ulvi Ismayil Falls Church, VA

The contractors are not audited or monitored after customer reviews. Therefore, some are lame and sometimes unprofessional.

4 years ago

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Verified Customer

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Stephen Gaffin Desoto, TX

My A/C was fixed quickly to my satisfaction -- using the AHS website all went well

4 years ago

Reply from American Home Shield

Hi Stephen. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your air conditioning. Thank you for trusting AHS.

Sep. 13th, 2021

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Verified Customer

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Carolyn Louise Green San Bernardino, CA

Very timely and professional. The Contract Gentleman was very informative as well very nice.

4 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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hamid gharbi Arlington, TX

sofar very poor,the phone operator from overseas they cannot speak english they have no understanding of the problam therefore they cannot resolve the issue

4 years ago

Reply from American Home Shield

Hi Hamid. Thank you for taking time to write a review. I am sorry to hear that you had a poor experience. I would be happy to speak with you to address any unresolved issue.

Sep. 14th, 2021

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Verified Customer

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Jean Lawrence Saint George, UT

easy to enter service request and vendor was assigned and I was called the next day.

4 years ago

Reply from American Home Shield

Hi Jean,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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Gerard R. Plano, TX

AirMax fixed my HVAC and did great work! I would recommend American Home Shield.

4 years ago

Reply from American Home Shield

Hi Gerard,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Marc J Dubin Henderson, NV

Problem was solved after two visits. Repair persons were on time and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Marc,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Ken Blickenstaff

Quick responses. Excellent companies who respond.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ken,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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Corey King Corona, CA

Unfortunately when submitting service requests there are only reps available overseas that only have the ability to read a script and do not know how to truly resolve an issue

4 years ago

Reply from American Home Shield

Hi Corey,
Thank you for bringing the miscommunication issues to our attention. I would be glad to speak with you to address your concerns.

Sep. 15th, 2021

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Verified Customer

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John Parrinello Rio Vista, CA

Every experience has been positive. The online setup for customers is efficient and

4 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope you continue to enjoy the service we provide!

Sep. 13th, 2021

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Verified Customer

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Robert Reynolds Beaufort, SC

Use top notch companies for your repair & have repaired the two claims to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for the positive service review. We do our very best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to take the hassle and worry out of your home repairs.

Sep. 9th, 2021

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Verified Customer

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Sherry Herrick Perrysburg, OH

I'm STILL waiting for a PAPER contract to be mailed to me. I've asked several times. Do I need to send ya a dollar for postage? Not joking here.

4 years ago

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Verified Customer

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Sally. Garrett Lansing, IL

Good company just should let you change your policy have to wait til end of the year

4 years ago

Reply from American Home Shield

Hi Sally. Thank you for your feedback. We appreciate you being a valued member of American Home Shield. We are always reviewing ourplans and procedures to provide our members with the best coverage and experience possible so we may possibly make adjustments in the future. Thank you for choosing AHS as your home warranty company.

Sep. 9th, 2021

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Verified Customer

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Valentino Bates Atlanta, GA

It has been good and dependable. The service has been timely. I highly recommend it if you have a pool.

4 years ago

Reply from American Home Shield

Hi Valentino,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Carmen McGirr Pickerington, OH

It's not worth the hassle! They take forever, they contract the most ridiculous companies with the lowest ratings, and they make promises they can't and don't keep! It's ridiculous!

4 years ago

Reply from American Home Shield

Hi Carmen. I hate to hear that you are not happy with the service your have received. I would be happy to speak with you to further address your concerns.

Sep. 9th, 2021

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Verified Customer

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Blanche Smith Augusta, GA

Last one were done as expected. Job was done in a timely manner and the problem was resolved.

4 years ago

Reply from American Home Shield

Hi Blanche,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Jim Little Ben Wheeler, TX

I've been waiting for over 3 weeks for my repair job to be assigned to a company for repair. And no one from AHS has contacted me about it, even after I called over a week ago and was told someone would call me that day.

4 years ago

Reply from American Home Shield

Hi Jim,
I hate to hear about the hassle that has been endured to have your home repairs fixed through American Home Shield. I would be glad to speak with you to discuss your experience.

Sep. 9th, 2021

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Verified Customer

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Nancy P. Williams Robertsdale, AL

Very easy and quick service. Contractor was very professional and acknowledgeable.

4 years ago

Reply from American Home Shield

Hi Nancy. Thank you for the positive service review. We do our best to provide our members with fast, reliable service. We thank you for trusting AHS to do so for you.

Sep. 9th, 2021

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Verified Customer

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Nancy Bartlesville, OK

Fast efficient and worth the money. We've had AHS for many years snd have been very satisfied.

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Catherine Tomkins Bakersfield, CA

Such a quick response, had 2 issues in one week and no push back, just great service

4 years ago

Reply from American Home Shield

Hi Catherine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Caroline Bowers Richmond, VA

The repair service is great. The companies are prompt and efficient. The AHS customer service is awful.

4 years ago

Reply from American Home Shield

Hi Caroline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Charles F Kersey Indianapolis, IN

We had a pipe leak. The plumbers had to cut a hole in the ceiling of the unit below us. The leak was fixed and then a drywaller was to be assigned. No one has ever called us back for 2 weeks. Very disappointing.

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us know the drywall repair was not done. I am sorry no one contacted you. I would be happy to speak with you to further addresss this issue.

Sep. 9th, 2021

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