American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Shanna Schneider Fort Mill, SC

Quick and easy. Problem was answered within 12 hours and a solution was scheduled within 24 hours

3 years ago

Reply from American Home Shield

Hi Shanna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Beniam Ghiday Columbia, MO

So far So good! I am a new member with AHS, and the response for two issues we had was quick.

3 years ago

Reply from American Home Shield

Hi Beniam,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Ryan Shin Tucson, AZ

Lack of communication; delaying order of parts for two weeks. I requested serivce July 11th, but the part for my central airconditioner was ordered Augest 2nd. I don't know how long it will take from now on.

3 years ago

Reply from American Home Shield

Hi Ryan,
Thank you for bringing the repair issues to our attention. I would be glad to speak with you to discuss your experience to have the air conditioner repaired.

Aug. 10th, 2021

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Verified Customer

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Lilia Santiague Chandler, AZ

The wait time for phone conversations is always long. While there is an option to get a return call, it is not always offered.

3 years ago

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Verified Customer

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Rubina Husain Irvine, CA

I am having issues with my HVAC since July 12 2021. Two contractors were assigned but the problem remains. I need a person to diagnose and fix the problem

3 years ago

Reply from American Home Shield

Hi Rubina. Thank you for your feeback and letting us know the issue with your air conditioning has not been resolved. I would be happy to speak with you to further address this issue.

Aug. 11th, 2021

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Verified Customer

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Vis Santa Clara, CA

So far so good. Most of their partners are reasonable snd on time to fix the issue.

3 years ago

Reply from American Home Shield

Hi Vis. Thank you for your feedback and positive review. We are glad to hear that you have been satisfied with the service you received. We look forward to working with you again for your next repair need.

Aug. 11th, 2021

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Verified Customer

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Encarnacion Escobedo Summit, AZ

Pretty good experience the service it was on time when needed no need to suffer of the hot days

3 years ago

Reply from American Home Shield

Hi Encarnacio. We are so happy to happy to hear that your repair needs were taken care of. We do our best to provide our members with dependable service you can count on. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Paul Kaidasz Spring, TX

can't thank them enough for following up and overall communication with myself and the contractor.

3 years ago

Reply from American Home Shield

Hi Paul. We are so happy to hear that you are pleased with your service experience. We want you to know you can count on AHS to take care of you home warranty repair needs. Thank you for trusting AHS.

Aug. 10th, 2021

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Verified Customer

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B. Merriwether Richmond, TX

Basically you are able to do everything online now. From requesting a service . . .

3 years ago

Reply from American Home Shield

Hello B. Thank you for letting us know that you have been able to use the on line service to your satisfaction. We do our best to make the process of requesting service as easy as possible. Thank you for choosing AHS as your home warranty company.

Aug. 11th, 2021

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Verified Customer

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Bryan Nagle Dothan, AL

Never had an issue, except when/if I requested documents. Some call center communication difficulties.

3 years ago

Reply from American Home Shield

Hi Bryan. Thank you. We value your feedback and opinion. It is good to know that you have not had any issues. We also appreciate the feedback regarding areas for improvement and look forward to taking to care of your next repair need.

Aug. 13th, 2021

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Verified Customer

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Elaine Murray Cowpens, SC

Technicians are ok but I don’t like talking to your reps. who are not Americans and most can’t speak English well enough to understand them!!!

3 years ago

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Verified Customer

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Leah Moore Sparks, NV

Always quick response to request for service. Satisfied with repair companies.

3 years ago

Reply from American Home Shield

Hi Leah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Mary Ferrero Mesa, AZ

First time I’ve had to contact them for a service and it was so easy. Everything went perfect!

3 years ago

Reply from American Home Shield

Hi Mary. We are happy to know that you had a good experience with your first request for sercvice. We look forward to providing you with a great service experience again in the future. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Suzanne Meeks Bakersfield, CA

Has been great, workers they have sent for repairs have been very easy to work with.

3 years ago

Reply from American Home Shield

Hi Suzanne,
We appreciate your feedback about the completed repairs and hope you continue to enjoy it!

Aug. 10th, 2021

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Verified Customer

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Suelyn Ghormley Denver, CO

It was good, web set up was easy, rep was fast and on time and very knowledgeable

3 years ago

Reply from American Home Shield

Hi Suelyn. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Aug. 11th, 2021

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Verified Customer

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P. San Antonio, TX

They find/have companies that will just piece a 15 year old broken appliance back together to last a month or to instead of replacing the item.

3 years ago

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Verified Customer

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Daniel H Wyoming, MI

AHS is there to help. The contractor reached out to me almost immediately after contacting AHS.

3 years ago

Reply from American Home Shield

Hi Danie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Aug. 11th, 2021

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Verified Customer

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Evelyn Solsberry, IN

They’re fine for easy to diagnose and repair items. Trying to communicate with their call center in the Philippines? is a nightmare.

3 years ago

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Verified Customer

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Cheryl Dooley Chicago Heights, IL

Excellent work professional nice friendly also on time and honest and clean and very neat neat work

3 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Matthew Kurtz Battle Creek, MI

They are quick and easy to use. Their deductible is low and is worth it for what they cover!

3 years ago

Reply from American Home Shield

Hi Matthew,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Todd Cotton Lorain, OH

I felt like their prices for an onsite visit of a technician ($100 per visit) were too high, especially when the technician wasn't able to fix the problem and follow up visits would be at additional cost.

3 years ago

Reply from American Home Shield

Hi Todd. I am sorry to hear that you were not satisfied with the service provided. I would be happy to speak with you further to assist with a resolution to your concerns.

Aug. 11th, 2021

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Verified Customer

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S. M. Yelm, WA

Have to wait hours on the phone if you call for anything usually, if it’s not something kind of simple they probably don’t cover it

3 years ago

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Verified Customer

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Chris Conteas Northridge, CA

Overall good interaction with your organization. Many good technicians for home issues.

3 years ago

Reply from American Home Shield

Hi Chris. We are so happy to hear that you have had good experiences with our company. We want you to know you can depend on the service and coverage your warranty offers. Thank you for being a valued member of AHS.

Aug. 11th, 2021

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Verified Customer

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Lisa Bragg Cleveland, OH

I recently request electrical service in my house and the electrician did an excellent job!

3 years ago

Reply from American Home Shield

Hi Lisa,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Kurtis Baumgardner Florence, TX

Always very knowledgeable and easy to work with. Best service ever on every item.

3 years ago

Reply from American Home Shield

Hi Kurtis,
We appreciate your feedback and hope you continue to enjoy AHS!

Aug. 9th, 2021

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Verified Customer

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Brian R Cooper Clever, MO

a/c quit working, sent request for service, repair people came out that day, but there were issues with that service

3 years ago

Reply from American Home Shield

Hi Brian. Thank you for taking time to rate your repair experience. It's great to know you received service the same day for your AC. We do our best to provide prompt and reliable service for our members. I am sorry to hear that there was an issue with your service. I would be happy to speak with you regarding that issue.

Aug. 13th, 2021

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Verified Customer

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Stephen blevins La Marque, TX

Great service.Service technicians knows there job when they come and view the problems

3 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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S lewis Raleigh, NC

Had a few home repairs. Agents came promply and got it fixed had to reschedule and cancel 2 have not gotten refund

3 years ago

Reply from American Home Shield

Hi and thank you for providing feedback regarding your repair experience. We are very happy to hear your repair issue was resolved promptly. I would be happy to speak with you regarding the refunds on 2 service work orders there were canceled. Thank you for choosing AHS.

Aug. 6th, 2021

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Verified Customer

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Sarah Supnick Tampa, FL

All of the services I have used have been great and I like not having to find contractors myself.

3 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Margaret Harlee Baltimore, MD

always been great whenever there is a problem with any thing in my house to be repaired

3 years ago

Reply from American Home Shield

Hi Margaret,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2021

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Verified Customer

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cynthia White Newport News, VA

Timing of order to get parts in took some time but that could be due to covid, service is great

3 years ago

Reply from American Home Shield

Hi Cynthia,
We appreciate your feedback and hope you continue to enjoy AHS!

Aug. 4th, 2021

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Verified Customer

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Joseph Simon Buffalo, NY

3 years ago

Reply from American Home Shield

Hi Jospeh,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Dennis Rozzi

AHS is very responsive and the professionals they have sent to our home for repairs are good

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2021

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Verified Customer

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Reardon Palm Desert, CA

Use all the time - new refrigerator, garbage disposal, air conditioner and repair microwave

3 years ago

Reply from American Home Shield

Hi Reardon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Richard A Bogner Spring, TX

They get the job done. Most of the time you have to wait several days to get it done. No exceptions if your HVAC has a problem.

3 years ago

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Verified Customer

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Holly Caldwell

I filed a claim for horrible work that one of the assigned contractors performed. I have yet to receive a resolution to the unfinished work done. I am very disappointed with the level of service I have received.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Holly. I am sorry to hear that you have been disappointed in the service you received. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Ann Cortez Sussex, WI

Love the cost savings for repairs; although hold times on the telephone excessively long

3 years ago

Reply from American Home Shield

Hi Ann,
Thank you for your feedback! We hope you continue to enjoy AHS and the service we provide!

Aug. 4th, 2021

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Verified Customer

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Kim W Saint Louis, MO

I've been with them since Jan 2021 and it's been a pleasure very prompt and on time

3 years ago

Reply from American Home Shield

Hi Kim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Karen Rutledge Salinas, CA

I am happy with the service, however, not too happy that they couldn't provide an appliance or installation when needed

3 years ago

Reply from American Home Shield

Hi Karen,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Medardo E Garza Houston, TX

I have always had excellent service and response from AHS, unfortunately my most recent request for AC repair is still pending after 10 days.

3 years ago

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Verified Customer

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Lance C Burton Midlothian, VA

My experience is ok. The only problem is that AHS price go up every year! But the service stays the same.

3 years ago

Reply from American Home Shield

Hi Lance,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Aug. 24th, 2021

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Verified Customer

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Gary Johnson Atchison, KS

Air conditioning leakage of water, repair and out to house in less than 30 minutes.

3 years ago

Reply from American Home Shield

Good morning Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2021

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Verified Customer

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Francesca Peterson Fresno, CA

The Customer Care Represntative are wonderful and help resolve problems quickly!

3 years ago

Reply from American Home Shield

Hi Francesca,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Richard G Weil Folsom, CA

This is my second time with American Home Shield. In general, the service is efficient and effective.

3 years ago

Reply from American Home Shield

Hi Richard. Thank you for your feeback regarding your experience. We strive to provide our members with dependable service you can count on. Thank you for allowing AHS the opportunity to do so for you. Please continue to let us know how we are doing.

Aug. 6th, 2021

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Verified Customer

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Edward Rogers Baltimore, MD

my problem was fixed right away. Very nice and I will be telling alot of people.

3 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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David Penn Topeka, KS

I'm having problems getting a replacement compressor for my air conditioner that lasts more than 5 days. It's really hot right now in Kansas

3 years ago

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Verified Customer

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LINETTE FORT San Diego, CA

Tech was very polite and had great communication on time and advising me of my problem

3 years ago

Reply from American Home Shield

Hi Linette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Aug. 4th, 2021

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Verified Customer

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Emily Jones Chesapeake, VA

AHS has been very professional in each requests I have had and their service is excellent.

3 years ago

Reply from American Home Shield

Hi Emily,\

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Alfred Bennett Duncan, OK

The problem has always been dealt with promptly and communication has always been good.

3 years ago

Reply from American Home Shield

Hi Alfred,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Brenda

I love them because if they can't fix something they will cut me a check for a new one

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Brenda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

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