American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Louis Romanus Plano, TX

Excellent response time, Service Provider timeliness and Friendliness, Good Coverage

4 years ago

Reply from American Home Shield

Hi Louis,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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Doug Lindstrand Anchorage, AK

Had a repair done. Arrived on time and fixed the problem. Courtious and professional.

4 years ago

Reply from American Home Shield

Hi Doug,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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Christina Mayo Edmond, OK

Have had several contractors quit mid service and AHS will not send out a new contractor. It's been over 3 months and no help getting anything repaired.

4 years ago

Reply from American Home Shield

Hi Christina. I am sorry to hear that your service need was not met. We appreciate you taking time to let us know about the situation. I would be happy to speak with you to further address this matter.

Aug. 19th, 2021

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Verified Customer

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william patterson Keller, TX

I have been so pleasantly surprised with the response I have received on my requests for service!

4 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to let us know about your experience. We want you to know you can trust in the service we provide and we look forward to taking care of repair needs when unexpected issues arise. Thank you for choosing AHS.

Aug. 19th, 2021

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Verified Customer

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Mark Kreutzer Saint Louis, MO

I needed a new water heater. They checked it out and arranged to have it replaced immediately.

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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Randolph Faber Kilgore, TX

on 6/21 I requested repair on my refrigerator as of today and three visits from the repairman 8/11 still down and actually worse than before they came out. Cannot keep food in it!!

4 years ago

Reply from American Home Shield

Hi Randolph,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the refrigerator repaired.

Aug. 19th, 2021

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Verified Customer

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Recina wichar Concord, MI

Originally we thought this was a very good deal. First repair was seamless.this one is a definite no . 125.00 in addition to the 100.00 co pay wow . a local contractor will do the repair for 90.00 flat . will not recomend

4 years ago

Reply from American Home Shield

Hi Recina,
I hate to hear about the noncovered cost associated with the repairs. I would be glad to speak with you to discuss a resolution.

Aug. 19th, 2021

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Verified Customer

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Don Williams Abilene, TX

Our heat pump replacement unit is NOT compete. This claim started in Feb 2021 and it is now Aug 2021 and it's still NOT completed.

4 years ago

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Verified Customer

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Cisco Abril Tucson, AZ

Quick and simple to request service. Their contractors get you I formation very fast.

4 years ago

Reply from American Home Shield

Hi Cisco,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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Verified Customer

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Erin Madden Portland, OR

Service calls are short and very little seems to get done. We have had to have follow up appointments. The contractors you use are poorly rated overall online. Very disappointed.

4 years ago

Reply from American Home Shield

Hi Erin,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Verified Customer

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Angelia Huff Fort Walton Beach, FL

The weekend was an issue for AC repair. But the came out Monday and repaired all the was needed.

4 years ago

Reply from American Home Shield

Hi Angelina,
Your feedback regarding your recent AC repairs with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 19th, 2021

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Verified Customer

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K and J Moghaddam Kailua, HI

They are responsive, but when the phone center is in S. America, the language barrier is difficult….please hire folks who have a command of the English language.

4 years ago

Reply from American Home Shield

Hi K & J,
Thank you for bringing the miscommunication to our attention. I would be glad to speak with you to discuss your experience.

Aug. 19th, 2021

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Verified Customer

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Mary Depasquale Naples, FL

We have had to use a few times and always had fast response, excellent service and reasonable cost!

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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DANIEL OLSEN Ames, IA

We've had our garbage disposal "repaired" 3 times in the past several months. It seems like it just needs to be replaced but your company refuses to do it.

4 years ago

Reply from American Home Shield

Hi Daniel,
I hate to hear about the delay in service that has been experienced to have the garbage disposal repaired. I would be glad to speak with you to assist with getting the issue resolved.

Aug. 19th, 2021

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Verified Customer

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Irving Carter Las Vegas, NV

Well that was my first time using this service and it was prompt efficient and very professional.

4 years ago

Reply from American Home Shield

Good morning Irving,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Cynthia Brockington Keene, NH

when ever i call for repairs, AHS is prompt in connecting me with the right company

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Jason Jimerson Greenwood, IN

I find the service people quick and helpful. When things have to be replaced is sometimes too much of a hassle.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to write a review. We are glad to hear that you have been pleased with the response time for repairs. We are here to take the hassle and worry out of home repairs. Please let us know if there is any unresolved issue we may further assist with.

Aug. 17th, 2021

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Verified Customer

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Mike Sciarra Orange, CA

They are horrible. They are a scam. We have had them for over 20 years and in the last couple years it has gotten horrendous. The vendors are very bad and you cannot even talk to anyone to get any help.

4 years ago

Reply from American Home Shield

Hello Mike. Thank you for letting us know your concerns with getting your air conditioning repair resolved. We are here to address your concerns. I see that one of our service resolution specialists has been in communication with you to assist with a resolution to this matter and will continue to follow up with you.

Aug. 16th, 2021

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Verified Customer

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Peggy San Angelo, TX

My A/C was not cooling in the middle of June in Texas. The out come was good and my A/C was fixed.

4 years ago

Reply from American Home Shield

Hi Peggy. Thank you for letting us know about the positive outcome with your air conditioning. We understand how important it is to get your air up and working as soon as possible. We look forward to working with you again.

Aug. 17th, 2021

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Verified Customer

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Rosa Rivera San Antonio, TX

They take care of my problems real fast every time. Im very pleased with the company.

4 years ago

Reply from American Home Shield

Hi Rosa. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Aug. 16th, 2021

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Verified Customer

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Steve Delashmit Bowling Green, KY

Respond quickly but there is no good communication between the customer and the company who is Assigned to you.

4 years ago

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Verified Customer

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L Sajona Washington, DC

They were quick and efficient. I received help the very next day from a qualified expert.

4 years ago

Reply from American Home Shield

Hi L Sajona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Cynthia Bojorquez Sunnyvale, CA

It is awful. The repair last just a couple of days. I called today to have someone else come up and was told I would have to pay another service charge. The initial call was on 7/14 and today is 8/14. This is ridiculous.

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for your feedback regarding your service experience. I am sorry to hear that your issue was not resolved when you called but I would be happy to speak with you and assist with a resolution to your concerns.

Aug. 16th, 2021

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Verified Customer

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Kahalida Bunn Fort Lauderdale, FL

Great service, very quick responses to requests even on the weekends. Very efficient process from start to finish.

4 years ago

Reply from American Home Shield

Good morning Kahalida,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 17th, 2021

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Verified Customer

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Danielle Downs Visalia, CA

It's great, they came out right away and fixed everything we need fixed for an electrical problem.

4 years ago

Reply from American Home Shield

Hi Danielle,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 16th, 2021

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Verified Customer

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Dawn Jallen Las Vegas, NV

The process on both occasions was seamless and they were responsive in timely manner.

4 years ago

Reply from American Home Shield

Hi Dawn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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James Coeur D Alene, ID

Have used them twice, both times had fast response and great service from techs they sent

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Telia Evans Milwaukee, WI

My garbage disposal isn’t fixed and the contractor that was sent out was terrible. And I’m expected to come out of my pocket 500.00 to fix something and I pay you all every month since I’ve purchased my home.

4 years ago

Reply from American Home Shield

Hi Telia. Thank you for letting us know about the repair experience for your garbage disposal. I am sorry to hear that it has not been repaired. I would be happy to speak with you to further address your concerns.

Aug. 10th, 2021

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Verified Customer

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Lisa E Czechorski Roswell, NM

Called at 5:30 a.m. someone was at my house by 10:00. The man fixed the problem

4 years ago

Reply from American Home Shield

Hi Lisa. Thank you for writing a review of your repair experience. We are so gald to hear your problem was resolved with ease. It is our goal to take the hassle and worry out of home repairs. Thank you for letting AHS do that for you.

Aug. 10th, 2021

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Verified Customer

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Shanna Schneider Fort Mill, SC

Quick and easy. Problem was answered within 12 hours and a solution was scheduled within 24 hours

4 years ago

Reply from American Home Shield

Hi Shanna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Lilia Santiague Chandler, AZ

The wait time for phone conversations is always long. While there is an option to get a return call, it is not always offered.

4 years ago

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Verified Customer

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Ryan Shin Tucson, AZ

Lack of communication; delaying order of parts for two weeks. I requested serivce July 11th, but the part for my central airconditioner was ordered Augest 2nd. I don't know how long it will take from now on.

4 years ago

Reply from American Home Shield

Hi Ryan,
Thank you for bringing the repair issues to our attention. I would be glad to speak with you to discuss your experience to have the air conditioner repaired.

Aug. 10th, 2021

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Verified Customer

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Beniam Ghiday Columbia, MO

So far So good! I am a new member with AHS, and the response for two issues we had was quick.

4 years ago

Reply from American Home Shield

Hi Beniam,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Bryan Nagle Dothan, AL

Never had an issue, except when/if I requested documents. Some call center communication difficulties.

4 years ago

Reply from American Home Shield

Hi Bryan. Thank you. We value your feedback and opinion. It is good to know that you have not had any issues. We also appreciate the feedback regarding areas for improvement and look forward to taking to care of your next repair need.

Aug. 13th, 2021

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Verified Customer

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B. Merriwether Richmond, TX

Basically you are able to do everything online now. From requesting a service . . .

4 years ago

Reply from American Home Shield

Hello B. Thank you for letting us know that you have been able to use the on line service to your satisfaction. We do our best to make the process of requesting service as easy as possible. Thank you for choosing AHS as your home warranty company.

Aug. 11th, 2021

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Verified Customer

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Paul Kaidasz Spring, TX

can't thank them enough for following up and overall communication with myself and the contractor.

4 years ago

Reply from American Home Shield

Hi Paul. We are so happy to hear that you are pleased with your service experience. We want you to know you can count on AHS to take care of you home warranty repair needs. Thank you for trusting AHS.

Aug. 10th, 2021

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Verified Customer

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Lisa Bragg Cleveland, OH

I recently request electrical service in my house and the electrician did an excellent job!

4 years ago

Reply from American Home Shield

Hi Lisa,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Cheryl Dooley Chicago Heights, IL

Excellent work professional nice friendly also on time and honest and clean and very neat neat work

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Chris Conteas Northridge, CA

Overall good interaction with your organization. Many good technicians for home issues.

4 years ago

Reply from American Home Shield

Hi Chris. We are so happy to hear that you have had good experiences with our company. We want you to know you can depend on the service and coverage your warranty offers. Thank you for being a valued member of AHS.

Aug. 11th, 2021

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Verified Customer

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Todd Cotton Lorain, OH

I felt like their prices for an onsite visit of a technician ($100 per visit) were too high, especially when the technician wasn't able to fix the problem and follow up visits would be at additional cost.

4 years ago

Reply from American Home Shield

Hi Todd. I am sorry to hear that you were not satisfied with the service provided. I would be happy to speak with you further to assist with a resolution to your concerns.

Aug. 11th, 2021

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Verified Customer

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Matthew Kurtz Battle Creek, MI

They are quick and easy to use. Their deductible is low and is worth it for what they cover!

4 years ago

Reply from American Home Shield

Hi Matthew,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Daniel H Wyoming, MI

AHS is there to help. The contractor reached out to me almost immediately after contacting AHS.

4 years ago

Reply from American Home Shield

Hi Danie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Aug. 11th, 2021

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Verified Customer

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Leah Moore Sparks, NV

Always quick response to request for service. Satisfied with repair companies.

4 years ago

Reply from American Home Shield

Hi Leah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Vis Santa Clara, CA

So far so good. Most of their partners are reasonable snd on time to fix the issue.

4 years ago

Reply from American Home Shield

Hi Vis. Thank you for your feedback and positive review. We are glad to hear that you have been satisfied with the service you received. We look forward to working with you again for your next repair need.

Aug. 11th, 2021

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Verified Customer

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Rubina Husain Irvine, CA

I am having issues with my HVAC since July 12 2021. Two contractors were assigned but the problem remains. I need a person to diagnose and fix the problem

4 years ago

Reply from American Home Shield

Hi Rubina. Thank you for your feeback and letting us know the issue with your air conditioning has not been resolved. I would be happy to speak with you to further address this issue.

Aug. 11th, 2021

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Verified Customer

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Evelyn Solsberry, IN

They’re fine for easy to diagnose and repair items. Trying to communicate with their call center in the Philippines? is a nightmare.

4 years ago

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Verified Customer

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Suelyn Ghormley Denver, CO

It was good, web set up was easy, rep was fast and on time and very knowledgeable

4 years ago

Reply from American Home Shield

Hi Suelyn. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Aug. 11th, 2021

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Verified Customer

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Encarnacion Escobedo Summit, AZ

Pretty good experience the service it was on time when needed no need to suffer of the hot days

4 years ago

Reply from American Home Shield

Hi Encarnacio. We are so happy to happy to hear that your repair needs were taken care of. We do our best to provide our members with dependable service you can count on. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Elaine Murray Cowpens, SC

Technicians are ok but I don’t like talking to your reps. who are not Americans and most can’t speak English well enough to understand them!!!

4 years ago

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Verified Customer

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S. M. Yelm, WA

Have to wait hours on the phone if you call for anything usually, if it’s not something kind of simple they probably don’t cover it

4 years ago

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