American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Cynthia Brockington Keene, NH

when ever i call for repairs, AHS is prompt in connecting me with the right company

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Irving Carter Las Vegas, NV

Well that was my first time using this service and it was prompt efficient and very professional.

4 years ago

Reply from American Home Shield

Good morning Irving,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2021

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Verified Customer

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Jason Jimerson Greenwood, IN

I find the service people quick and helpful. When things have to be replaced is sometimes too much of a hassle.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to write a review. We are glad to hear that you have been pleased with the response time for repairs. We are here to take the hassle and worry out of home repairs. Please let us know if there is any unresolved issue we may further assist with.

Aug. 17th, 2021

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Verified Customer

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Mike Sciarra Orange, CA

They are horrible. They are a scam. We have had them for over 20 years and in the last couple years it has gotten horrendous. The vendors are very bad and you cannot even talk to anyone to get any help.

4 years ago

Reply from American Home Shield

Hello Mike. Thank you for letting us know your concerns with getting your air conditioning repair resolved. We are here to address your concerns. I see that one of our service resolution specialists has been in communication with you to assist with a resolution to this matter and will continue to follow up with you.

Aug. 16th, 2021

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Verified Customer

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Peggy San Angelo, TX

My A/C was not cooling in the middle of June in Texas. The out come was good and my A/C was fixed.

4 years ago

Reply from American Home Shield

Hi Peggy. Thank you for letting us know about the positive outcome with your air conditioning. We understand how important it is to get your air up and working as soon as possible. We look forward to working with you again.

Aug. 17th, 2021

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Verified Customer

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Rosa Rivera San Antonio, TX

They take care of my problems real fast every time. Im very pleased with the company.

4 years ago

Reply from American Home Shield

Hi Rosa. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Aug. 16th, 2021

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Verified Customer

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Steve Delashmit Bowling Green, KY

Respond quickly but there is no good communication between the customer and the company who is Assigned to you.

4 years ago

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Verified Customer

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L Sajona Washington, DC

They were quick and efficient. I received help the very next day from a qualified expert.

4 years ago

Reply from American Home Shield

Hi L Sajona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Danielle Downs Visalia, CA

It's great, they came out right away and fixed everything we need fixed for an electrical problem.

4 years ago

Reply from American Home Shield

Hi Danielle,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 16th, 2021

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Verified Customer

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Cynthia Bojorquez Sunnyvale, CA

It is awful. The repair last just a couple of days. I called today to have someone else come up and was told I would have to pay another service charge. The initial call was on 7/14 and today is 8/14. This is ridiculous.

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for your feedback regarding your service experience. I am sorry to hear that your issue was not resolved when you called but I would be happy to speak with you and assist with a resolution to your concerns.

Aug. 16th, 2021

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Verified Customer

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Dawn Jallen Las Vegas, NV

The process on both occasions was seamless and they were responsive in timely manner.

4 years ago

Reply from American Home Shield

Hi Dawn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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James Coeur D Alene, ID

Have used them twice, both times had fast response and great service from techs they sent

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2021

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Verified Customer

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Kahalida Bunn Fort Lauderdale, FL

Great service, very quick responses to requests even on the weekends. Very efficient process from start to finish.

4 years ago

Reply from American Home Shield

Good morning Kahalida,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 17th, 2021

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Verified Customer

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Ryan Shin Tucson, AZ

Lack of communication; delaying order of parts for two weeks. I requested serivce July 11th, but the part for my central airconditioner was ordered Augest 2nd. I don't know how long it will take from now on.

4 years ago

Reply from American Home Shield

Hi Ryan,
Thank you for bringing the repair issues to our attention. I would be glad to speak with you to discuss your experience to have the air conditioner repaired.

Aug. 10th, 2021

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Verified Customer

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Lilia Santiague Chandler, AZ

The wait time for phone conversations is always long. While there is an option to get a return call, it is not always offered.

4 years ago

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Verified Customer

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Shanna Schneider Fort Mill, SC

Quick and easy. Problem was answered within 12 hours and a solution was scheduled within 24 hours

4 years ago

Reply from American Home Shield

Hi Shanna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Lisa E Czechorski Roswell, NM

Called at 5:30 a.m. someone was at my house by 10:00. The man fixed the problem

4 years ago

Reply from American Home Shield

Hi Lisa. Thank you for writing a review of your repair experience. We are so gald to hear your problem was resolved with ease. It is our goal to take the hassle and worry out of home repairs. Thank you for letting AHS do that for you.

Aug. 10th, 2021

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Verified Customer

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Telia Evans Milwaukee, WI

My garbage disposal isn’t fixed and the contractor that was sent out was terrible. And I’m expected to come out of my pocket 500.00 to fix something and I pay you all every month since I’ve purchased my home.

4 years ago

Reply from American Home Shield

Hi Telia. Thank you for letting us know about the repair experience for your garbage disposal. I am sorry to hear that it has not been repaired. I would be happy to speak with you to further address your concerns.

Aug. 10th, 2021

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Verified Customer

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Beniam Ghiday Columbia, MO

So far So good! I am a new member with AHS, and the response for two issues we had was quick.

4 years ago

Reply from American Home Shield

Hi Beniam,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Lisa Bragg Cleveland, OH

I recently request electrical service in my house and the electrician did an excellent job!

4 years ago

Reply from American Home Shield

Hi Lisa,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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P. San Antonio, TX

They find/have companies that will just piece a 15 year old broken appliance back together to last a month or to instead of replacing the item.

4 years ago

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Verified Customer

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Leah Moore Sparks, NV

Always quick response to request for service. Satisfied with repair companies.

4 years ago

Reply from American Home Shield

Hi Leah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Bryan Nagle Dothan, AL

Never had an issue, except when/if I requested documents. Some call center communication difficulties.

4 years ago

Reply from American Home Shield

Hi Bryan. Thank you. We value your feedback and opinion. It is good to know that you have not had any issues. We also appreciate the feedback regarding areas for improvement and look forward to taking to care of your next repair need.

Aug. 13th, 2021

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Verified Customer

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Encarnacion Escobedo Summit, AZ

Pretty good experience the service it was on time when needed no need to suffer of the hot days

4 years ago

Reply from American Home Shield

Hi Encarnacio. We are so happy to happy to hear that your repair needs were taken care of. We do our best to provide our members with dependable service you can count on. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Mary Ferrero Mesa, AZ

First time I’ve had to contact them for a service and it was so easy. Everything went perfect!

4 years ago

Reply from American Home Shield

Hi Mary. We are happy to know that you had a good experience with your first request for sercvice. We look forward to providing you with a great service experience again in the future. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Paul Kaidasz Spring, TX

can't thank them enough for following up and overall communication with myself and the contractor.

4 years ago

Reply from American Home Shield

Hi Paul. We are so happy to hear that you are pleased with your service experience. We want you to know you can count on AHS to take care of you home warranty repair needs. Thank you for trusting AHS.

Aug. 10th, 2021

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Verified Customer

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Vis Santa Clara, CA

So far so good. Most of their partners are reasonable snd on time to fix the issue.

4 years ago

Reply from American Home Shield

Hi Vis. Thank you for your feedback and positive review. We are glad to hear that you have been satisfied with the service you received. We look forward to working with you again for your next repair need.

Aug. 11th, 2021

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Verified Customer

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Rubina Husain Irvine, CA

I am having issues with my HVAC since July 12 2021. Two contractors were assigned but the problem remains. I need a person to diagnose and fix the problem

4 years ago

Reply from American Home Shield

Hi Rubina. Thank you for your feeback and letting us know the issue with your air conditioning has not been resolved. I would be happy to speak with you to further address this issue.

Aug. 11th, 2021

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Verified Customer

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Elaine Murray Cowpens, SC

Technicians are ok but I don’t like talking to your reps. who are not Americans and most can’t speak English well enough to understand them!!!

4 years ago

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Verified Customer

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Suelyn Ghormley Denver, CO

It was good, web set up was easy, rep was fast and on time and very knowledgeable

4 years ago

Reply from American Home Shield

Hi Suelyn. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Aug. 11th, 2021

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Verified Customer

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Daniel H Wyoming, MI

AHS is there to help. The contractor reached out to me almost immediately after contacting AHS.

4 years ago

Reply from American Home Shield

Hi Danie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Aug. 11th, 2021

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Verified Customer

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Matthew Kurtz Battle Creek, MI

They are quick and easy to use. Their deductible is low and is worth it for what they cover!

4 years ago

Reply from American Home Shield

Hi Matthew,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Todd Cotton Lorain, OH

I felt like their prices for an onsite visit of a technician ($100 per visit) were too high, especially when the technician wasn't able to fix the problem and follow up visits would be at additional cost.

4 years ago

Reply from American Home Shield

Hi Todd. I am sorry to hear that you were not satisfied with the service provided. I would be happy to speak with you further to assist with a resolution to your concerns.

Aug. 11th, 2021

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Verified Customer

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Chris Conteas Northridge, CA

Overall good interaction with your organization. Many good technicians for home issues.

4 years ago

Reply from American Home Shield

Hi Chris. We are so happy to hear that you have had good experiences with our company. We want you to know you can depend on the service and coverage your warranty offers. Thank you for being a valued member of AHS.

Aug. 11th, 2021

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Verified Customer

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Cheryl Dooley Chicago Heights, IL

Excellent work professional nice friendly also on time and honest and clean and very neat neat work

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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B. Merriwether Richmond, TX

Basically you are able to do everything online now. From requesting a service . . .

4 years ago

Reply from American Home Shield

Hello B. Thank you for letting us know that you have been able to use the on line service to your satisfaction. We do our best to make the process of requesting service as easy as possible. Thank you for choosing AHS as your home warranty company.

Aug. 11th, 2021

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Verified Customer

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Suzanne Meeks Bakersfield, CA

Has been great, workers they have sent for repairs have been very easy to work with.

4 years ago

Reply from American Home Shield

Hi Suzanne,
We appreciate your feedback about the completed repairs and hope you continue to enjoy it!

Aug. 10th, 2021

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Verified Customer

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S. M. Yelm, WA

Have to wait hours on the phone if you call for anything usually, if it’s not something kind of simple they probably don’t cover it

4 years ago

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Verified Customer

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Evelyn Solsberry, IN

They’re fine for easy to diagnose and repair items. Trying to communicate with their call center in the Philippines? is a nightmare.

4 years ago

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Verified Customer

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Brian R Cooper Clever, MO

a/c quit working, sent request for service, repair people came out that day, but there were issues with that service

4 years ago

Reply from American Home Shield

Hi Brian. Thank you for taking time to rate your repair experience. It's great to know you received service the same day for your AC. We do our best to provide prompt and reliable service for our members. I am sorry to hear that there was an issue with your service. I would be happy to speak with you regarding that issue.

Aug. 13th, 2021

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Verified Customer

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Kurtis Baumgardner Florence, TX

Always very knowledgeable and easy to work with. Best service ever on every item.

4 years ago

Reply from American Home Shield

Hi Kurtis,
We appreciate your feedback and hope you continue to enjoy AHS!

Aug. 9th, 2021

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Verified Customer

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Stephen blevins La Marque, TX

Great service.Service technicians knows there job when they come and view the problems

4 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Lance C Burton Midlothian, VA

My experience is ok. The only problem is that AHS price go up every year! But the service stays the same.

4 years ago

Reply from American Home Shield

Hi Lance,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Aug. 24th, 2021

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Verified Customer

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Emily Jones Chesapeake, VA

AHS has been very professional in each requests I have had and their service is excellent.

4 years ago

Reply from American Home Shield

Hi Emily,\

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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S lewis Raleigh, NC

Had a few home repairs. Agents came promply and got it fixed had to reschedule and cancel 2 have not gotten refund

4 years ago

Reply from American Home Shield

Hi and thank you for providing feedback regarding your repair experience. We are very happy to hear your repair issue was resolved promptly. I would be happy to speak with you regarding the refunds on 2 service work orders there were canceled. Thank you for choosing AHS.

Aug. 6th, 2021

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Verified Customer

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Holly Caldwell

I filed a claim for horrible work that one of the assigned contractors performed. I have yet to receive a resolution to the unfinished work done. I am very disappointed with the level of service I have received.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Holly. I am sorry to hear that you have been disappointed in the service you received. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Sarah Supnick Tampa, FL

All of the services I have used have been great and I like not having to find contractors myself.

4 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Gary Johnson Atchison, KS

Air conditioning leakage of water, repair and out to house in less than 30 minutes.

4 years ago

Reply from American Home Shield

Good morning Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2021

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Verified Customer

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Francesca Peterson Fresno, CA

The Customer Care Represntative are wonderful and help resolve problems quickly!

4 years ago

Reply from American Home Shield

Hi Francesca,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Dennis Rozzi

AHS is very responsive and the professionals they have sent to our home for repairs are good

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2021

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