American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Stanley Klaja Parker, AZ

It takes a few minutes to talk with a representative, but when you do they are very helpful

5 years ago

Reply from American Home Shield

Hi Stanley. Thank you for your review. We appreciate your patience when trying to reach us as well. We are so glad to hear how helpful the customer service representatives are when you call. We want you to know you can trust AHS to take care of your repair needs.

Jul. 8th, 2021

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Verified Customer

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Suzanne Klein Conroe, TX

Have been with them 30 years. Have replaced many appliances and fixed a multitude of problems.

5 years ago

Reply from American Home Shield

Hi Suzanne. Thank you for letting us know about your experiences with AHS over the years. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. Thank you for trusting AHS.

Jul. 8th, 2021

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Verified Customer

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Theresa Collins Fresno, TX

Some of their vendor had bad customer service skills. Make repairs that are not necessary. Not resolving plumbing issues.

5 years ago

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Verified Customer

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Ernest Chambers Jr. Bowie, MD

They are responsive, timely and do their best to properly field requests for service.

5 years ago

Reply from American Home Shield

Hi Ernest,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 9th, 2021

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Verified Customer

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Lillye Gordon Columbus, GA

Quick response to issue/ very professional company used to address and fix problem

5 years ago

Reply from American Home Shield

Hi Lillye. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 8th, 2021

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Verified Customer

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Lila Fiscus Sioux City, IA

I had a repairman at my door the next morning after calling you for a leaking water heater!

5 years ago

Reply from American Home Shield

Hi Lila. We are so happy to hear how quickly the problem with your water heater was addressed. Thank you for trusting AHS to take the hassle out of your home repair needs.

Jul. 8th, 2021

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Verified Customer

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Kerry Pierce Merryville, LA

quality work from the contractor and they made room for our needs asap, we are forever thankful

5 years ago

Reply from American Home Shield

Hi Kerry. We are so pleased to hear that you have been happy with the service you are receiving. We know how important it is to our members to receive dependable service. Thank you for choosing AHS.

Jul. 8th, 2021

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Verified Customer

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Richard/Elizabeth Layburn Centralia, WA

Customer Service was great and the repairs were made promptly. Thank you for all you do.

5 years ago

Reply from American Home Shield

Hi Richard & Elizabeth. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to use and enjoy your warranty coverage. Thank you for being our valued member.

Jul. 8th, 2021

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Verified Customer

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Jose Rodriguez Killeen, TX

Fast service . The vendors that are asigne are very friendly and know how to fix the needs of the residente.

5 years ago

Reply from American Home Shield

Hi Jose,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2021

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Verified Customer

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Brosius Dallas, TX

Automated phone line is poor. That and online have removed the option for recall when repair hasn't worked.

5 years ago

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Verified Customer

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Joseph Rodrigues Mason, OH

Prompt service - follow up on service request. Overall simple process to get service

5 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Deanna Hoffmann Galena, OH

At first easy to work with, last couple of year difficult customer service, hoping things are working out for them

5 years ago

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Verified Customer

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Keith Vincentown, NJ

They are con artists! Spoke to two separate representatives who did not follow up nor do what they said they would do. Was told that a supervisor would call, and that never happened. Very disappointed!

5 years ago

Reply from American Home Shield

Hi Keith,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2021

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Verified Customer

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Brenda Bourquin

My air conditioner leaked and flooded my bathroom ceiling and some in my bedroom. American Home Shield would not pay for the ceiling repair.

5 years ago

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Verified Customer

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Chance Fenoglio Argyle, TX

American Home Shield has quickly resolved any warranty issues with no hassle or inconvenience.

5 years ago

Reply from American Home Shield

Hi Chance,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Bradley France Plano, TX

Every issue we've ever had it is a hassle dealing with technicians that you send out. There is no communication from the technician with AHS at all. Very poor service from both sides. I do not recommend either parties.

5 years ago

Reply from American Home Shield

Hi Bradley,
I hate to hear about the delay in service experienced to have the issue resolved. I look forward to speaking with you to reach a resolution.

Jul. 16th, 2021

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Verified Customer

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Chris Spadoni Puyallup, WA

Fast, efficient, friendly, informative and they have very good contractors avail.

5 years ago

Reply from American Home Shield

Good morning Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Kim lasher Paola, KS

They have taken care of all issues we have had the past 4 years. Efficient, reliable and on time

5 years ago

Reply from American Home Shield

Hi Kim. One of our main goals is to provide prompt and reliable service that our members can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 6th, 2021

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Verified Customer

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D. M. San Diego, CA

They weren't fair in evaluating the work of the technician. In other words, they didn't respond well to my concerns and were dismissive. I felt like they took my payment of $75 without delivering an adequate product.

5 years ago

Reply from American Home Shield

Hi D.M. I am sorry to hear that you feel you concerns were not addressed properly. We are here to take care of your repair needs. I would be happy to speak with you to see if I may assist with resolving the matter.

Jul. 6th, 2021

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Verified Customer

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Cappillettie Upper Marlboro, MD

They were easy to deal with and were helpful when I had to have the plumber return.

5 years ago

Reply from American Home Shield

Hi Cappillettie. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Jul. 6th, 2021

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Verified Customer

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Bob Mallia Mesa, AZ

They stand behind their word and their contractors. They take pride in being promt.

5 years ago

Reply from American Home Shield

Hi Bob. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Marie Rose Orange Park, FL

They responded quickly to my request and never have problems reaching out to them

5 years ago

Reply from American Home Shield

Hi Marie. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 6th, 2021

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Verified Customer

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Anna G Sanders Orange Park, FL

They respond quickly, contact vendors promptly, and notify me of vendor and contact information

5 years ago

Reply from American Home Shield

Hi Anna. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Roberto Montano Rio Rancho, NM

Terrible customer service and always blaming contractors for a delay in completing repairs. I have had an open service request since May 19, and they have yet to fix my range cooktop that's a promise to fix by June 11.

5 years ago

Reply from American Home Shield

Hi Roberto. I am sorry to hear about the experience you have had with your cooktop. I can see why it would be upsetting if the repair still has not been completed. I would be happy to speak with you and assist with a resolution.

Jul. 6th, 2021

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Verified Customer

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Gerry young Abbeville, LA

They have always honored their word. I've never had any problems getting items fixed or replaced.

5 years ago

Reply from American Home Shield

Hi Gerry. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We look forward to taking care of your next repair.

Jul. 6th, 2021

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Verified Customer

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JACQUELINE RICHARDSON Birmingham, AL

Takes good care of my house hold products. Very professional and great customer service

5 years ago

Reply from American Home Shield

Hi Jacqueline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Brian Jerman Colorado Springs, CO

While the HAS system retrieved my money before services were rendered, they did provide a full refund.

5 years ago

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Verified Customer

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Jeffrey McKennie Chula Vista, CA

They provide timely evaluations of my broken appliances and quality repairs or replacement.

5 years ago

Reply from American Home Shield

Hi Jeffrey. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jul. 6th, 2021

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Verified Customer

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Mckoy Wickenburg, AZ

Slow contractor finding for our repairs. I did most of the calling and staying on the line for more than I wanted. 10-30 minutes each call.

5 years ago

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Verified Customer

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Mary Fayetteville, NC

They are only good for appliance repair. If you need protection for your AC unit, forget it. Save the money in an emergency fund and don't waste it on a home warranty.

5 years ago

Reply from American Home Shield

Hi Mary. We are very sorry to hear you are not happy with the service we offer for air conditioning. I would be happy to speak with you and see if there is an issue I may assist with resolving.

Jul. 6th, 2021

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Verified Customer

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Cheri Reynett Cuffee Spring Lake, NC

They provide us with a way to get broken items within the home fixed in a timely manner, usually.

5 years ago

Reply from American Home Shield

Hi Cheri. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 6th, 2021

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Verified Customer

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Robert Fowler, CA

Great customer service, fast at getting the problem solved when something breaks down.

5 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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Olu Round Rock, TX

It was easy to make a claim, and they responded timely and in a professional manner.

5 years ago

Reply from American Home Shield

Hi Olu,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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sandy sanchez Bakersfield, CA

I was able to use my warranty the following month after purchasing which saved me a TON of money.

5 years ago

Reply from American Home Shield

Hi Sandy. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in the coverage we offer.

Jul. 7th, 2021

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Verified Customer

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Kathy Mills Memphis, TN

I like the company but it took a year to replace my fridge. And they go up every year on my monthly payments and service calls.,

5 years ago

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Verified Customer

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Angela Laurel, MD

Prompt service when I called. Serviceman was able to fix both issues in two visits. He had to get a part.

5 years ago

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Verified Customer

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Barbara Arrington Syracuse, NY

It was very easy to get the service I required. The providers came quickly and were professional.

5 years ago

Reply from American Home Shield

Hi Barbara. Thank you for letting us know about your experiences with AHS. We do our very best to provide reliable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 7th, 2021

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Verified Customer

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Sherrie Schlappy American Fork, UT

Easy to work with. Problem solved quickly. Personnel easy to understand and patient .

5 years ago

Reply from American Home Shield

Hi Sherrie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Shelia Green Slaughter, LA

I had a bad experience with people coming 6my house to repair my AC unit because it was getting cool and it wasn't getting hot in winter. Still not satisfied.

5 years ago

Reply from American Home Shield

Hi Shelia. I really hate to hear you are not satisfied with the repair for your air conditioning. We are here to address your concerns. I would be happy to speak with you to assist with a resolution to this matter.

Jul. 20th, 2021

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Verified Customer

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Linda Dill Milton, FL

Have saved us lots of money. Washer broke, let us pick brand new one for no cost

5 years ago

Reply from American Home Shield

Hi Linda. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jul. 7th, 2021

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Verified Customer

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Victoria Hield Louisville, KY

Have been waiting for issue to be resolved with our dishwasher since April. As customers we feel we just been pushed around and no one is trying to reach out and fix the problem. Very sad we have been customer for years.

5 years ago

Reply from American Home Shield

Hi Victoria,
I hate to hear about the delay in service experienced to have the dishwasher repaired. I would be glad to speak with you as I see a CIL has been offered to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Allison Ryan Cumming, GA

Customer service has been great and all claims have been addressed in timely manner.

5 years ago

Reply from American Home Shield

Hi Allison,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Kenneth Seidelman Severna Park, MD

From website to filing and working through claims. Notably better than the others

5 years ago

Reply from American Home Shield

Hi Kenneth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Carter Dacula, GA

Favorable experience and the issue was resolved without having to check on the issue that was occurring in my house

5 years ago

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Verified Customer

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Amber Fountain Wetumpka, AL

Extremely helpful when transitioning to a new home purchase with warranty, very timely service

5 years ago

Reply from American Home Shield

Hi Amber,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Keisha Pittman North Las Vegas, NV

Lack of adequate Customer Service Representatives that are able to communicate effectively; while fees continue to increase.

5 years ago

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Verified Customer

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Anonymous Schenectady, NY

Customer service seems to be outsourced to people that can be difficult to understand. Also repairs are not timely at all. They are in their own timeframe.

5 years ago

Reply from American Home Shield

Hi,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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marlene kelly Riverdale, GA

Always there for me. Always professional service and dependable on time serv[ce.

5 years ago

Reply from American Home Shield

Hi Marlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Debra Williams Baltimore, MD

poor customer service across the board, agents speaken other language than english, they cannot understand, ticket always incorrect when tec arrive at residence, co-pay should not be paid in advance.

5 years ago

Reply from American Home Shield

Hi Debra. Thank you for letting us know about your service experience. I really am sorry to hear that you have been disappointed with the service you are receiving. I would be most happy to speak with you and assist with a resolution.

Jul. 16th, 2021

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Verified Customer

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Shawn Hansen Norfolk, VA

Response time. The initial company scheduled wouldn't answer the phone to schedule my visit. It took too long to get the repair visit scheduled.

5 years ago

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