American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Nicholas Jefferson Waldorf, MD

Quick service processing; excellent service reps, and quickly got someone out to fix the problem!

4 years ago

Reply from American Home Shield

Hi Nicholas. Thank you for the positive service review. It is our goal to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS as your home warranty company.

Jul. 30th, 2021

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Verified Customer

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Marc Derrow Portage, IN

Had assigned company come out, once they saw the problem it took American Home Shield about a month before we had a new air conditioner, we suffered in the heat. Need to speed up process of replacing units

4 years ago

Reply from American Home Shield

Hi Marc,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience to have the air conditioner repaired.

Aug. 9th, 2021

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Verified Customer

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Brian Sims Rock Hill, SC

The service has been wonderful. I am so glad we made the choice to purchase our warranty with them

4 years ago

Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2021

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Verified Customer

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P Evans Jackson, MS

Whether you call or put in the requests for service online the response is quick

4 years ago

Reply from American Home Shield

Hi P Evans,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Olufemi Amosu Katy, TX

Experience was good with AHS, right from booking for service to the point of closing my request.

4 years ago

Reply from American Home Shield

Hi Olufemi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2021

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Verified Customer

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Hannah San Diego, CA

first round, finally found out certain issues were not covered; second round, covered, requested on July 12, not yet solved by far (after 10 days)

4 years ago

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Verified Customer

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Javier Briseno Casa Grande, AZ

They have been really good over all this last time I'm still waiting for my cooktop range and it's been 5 months or more

4 years ago

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Verified Customer

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Erica Negron Brandon, FL

The process of submitting a request was VERY SIMPLE. However, initializing my account was a huge hassle.

4 years ago

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Verified Customer

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Diethra Clare Palmdale, CA

Put in a claim for my dryer. La Appliance came out to fix it and now the problem is still occurring. Awaiting for a call for them to come back out to fix and it's been 2 weeks

4 years ago

Reply from American Home Shield

Hi Diethra. Thank you for letting us know you have not been contacted regarding your dryer. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 30th, 2021

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Verified Customer

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B Higuera Torrance, CA

The automated portion is outstanding. However, if I need to talk to a person, it is not the best setup

4 years ago

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Verified Customer

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Tami Mollen Appleton, WI

My garage door has not been working, so they replaced the moter and know it works great..

4 years ago

Reply from American Home Shield

Hi Tami. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Jul. 21st, 2021

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Verified Customer

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Sandra Carter Kenedy, TX

They sent parts (ac fan motors) to the ac repairman that continue to short out. We had to hire our own local people to make the repairs. This company is a scam. You pay for service plus 75.00 and get nothing

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for letting us know the problem you had with resolving the issue for your air conditioning. I would be happy to speak with you further to address your concerns regarding this matter.

Jul. 21st, 2021

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Verified Customer

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Thomas Sevitts Oklahoma City, OK

It's a crap shoot depending on the contractor assigned. AHS does not follow up to make sure the job was done to satisfaction.

4 years ago

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Verified Customer

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Turtle Elkhart, TX

Uses excellent service companies. Very good at diagnosis of problems and fixing them.

4 years ago

Reply from American Home Shield

Hi Turtle,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 21st, 2021

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Verified Customer

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Tomi Hart Columbus, OH

The technicians were very professional and personable as well as listened to my concerns.

4 years ago

Reply from American Home Shield

Hi Tomi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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john k smith Troy, VA

hard to get in touch with first contractor. had to get second opinion . the second contractor was great.

4 years ago

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Verified Customer

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Mickey Routh Independence, MO

Service man was prompt and courteous. He was able to identify the problem and fix it.

4 years ago

Reply from American Home Shield

Hi Mickey. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Mike Vandeveer Adelanto, CA

Everything advertised is true. Items that couldn't be repaired like new were replaced.

4 years ago

Reply from American Home Shield

Hi Mike. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as yourhome warranty company.

Jul. 21st, 2021

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Verified Customer

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Doug Ranzer Prosper, TX

Good would like to have faster service sometimes takes days to get someone to come out

4 years ago

Reply from American Home Shield

Hi Doug. Thank you for your feedback and time to rate your service experience. We value your opinion. It helps us know what we are doing well and what we may need to improve on. We look forward to taking care of your next repair need.

Jul. 22nd, 2021

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Verified Customer

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Donna Lynch Longview, TX

Does a great job making sure items are repaired properly and in a timely fashion.

4 years ago

Reply from American Home Shield

Hi Donna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Verified Customer

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Fatima S Hyman Snellville, GA

Their service is prompt. There was no waiting period between service request and getting service.

4 years ago

Reply from American Home Shield

Hi Fatima,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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R.B. HUdson Belleville, IL

Trustworthiness,Customer Service Great, Quality of Product/Service /Value for my money.

4 years ago

Reply from American Home Shield

Hi R.B. Thank you for letting us know about your experience with AHS. It is so exciting to hear that you have been happy with the service and coverage we provide. Thank you for being our valued home warranty member.

Jul. 21st, 2021

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Verified Customer

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Merle A. Silverman Dunn Loring, VA

Responsive and selection of knowledgeable contractors to identify and problems quickly.

4 years ago

Reply from American Home Shield

Hi Merle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Heather Bakersfield, CA

We are new to the company, but when we needed assistance, it was a very easy process

4 years ago

Reply from American Home Shield

Hi Heather,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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Charlene Mundorff Las Vegas, NV

Everyone was very professional and very helpful I would recommend them to anyone

4 years ago

Reply from American Home Shield

Hi Charlene,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Rajeev Singh Naperville, IL

The service request was easy and a quick scheduling made overall experiece great.

4 years ago

Reply from American Home Shield

Hi Rajeev. It is really good to hear that you got a response so quickly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Chris Cantu Pittsford, NY

Very quick and efficient. Was able to get the problem resolved in less than 30 Mins.

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Rick L Scifres Green Valley, AZ

The technician was prompt and helpful. He seemed extremely knowledgeable and. I'm very satisfied.

4 years ago

Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Christie Stewart Branson, MO

We've called three times for different issues and all were taken care of quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Christie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Martha Bautista Stockton, CA

Quick response. The company they assigned to us reached out immediately for the schedule.

4 years ago

Reply from American Home Shield

Hi Martha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Kathleen Fillnow Verona, PA

They are very responsive when called and have always been able to schedule service quickly.

4 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you.

Jul. 21st, 2021

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Verified Customer

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Cynthia D Brown Round Rock, TX

Great customer service from the initial phone call to the arrival of the contractors.

4 years ago

Reply from American Home Shield

Cynthia, thank you so much for your positive review. It really makes us happy to know how well your repair need was taken care of. Thank you for trusting AHS. We can't wait to provide you with another great service experience.

Jul. 22nd, 2021

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Verified Customer

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Dan Bryant Saint Paul, MN

Provided an experienced, prompt and effective Contractor that did a n excellent job.

4 years ago

Reply from American Home Shield

Hi Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Antonio Harris Suffolk, VA

Everything went very smooth from the time I notified AHS until the job was completed.

4 years ago

Reply from American Home Shield

Hi Antonio,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

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Verified Customer

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Arduino Carducci Utica, MI

I've used the policy and they are fair and provide knowledge well trained contractors

4 years ago

Reply from American Home Shield

Hi Arduino. Thank you for your feedback. We appreciate your time to write a review. We are so happy that you are using your warranty covearage and are happy with the service you are receiving. Thank you for trusting AHS.

Jul. 22nd, 2021

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Verified Customer

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Beckey Jackson Greensboro, NC

Everything is going goodand there is no problems with my service that I may request.

4 years ago

Reply from American Home Shield

Hi Beckey. We are so excited to hear that you have not had any issues with your warranty coverage. We want you to know you can count on AHS and we value you as our warranty member. We look forward to taking care of your future home repair needs.

Jul. 22nd, 2021

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Verified Customer

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Bloss Henderson, NV

Super helpful when my AC went out. They sent someone who took care of us right away

4 years ago

Reply from American Home Shield

Hi Bloss,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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zahid choudhry Jacksonville, FL

good experience so far except one dishwashers problem took more then one month to fix it.

4 years ago

Reply from American Home Shield

Hi Zahid. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We thank you for your patience with the issue involving your dishwasher as well.

Jul. 13th, 2021

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Verified Customer

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Patricia Markin Concord, NC

They responded quickly and the problem was taken care of with a reputable company.

4 years ago

Reply from American Home Shield

Hi Patricia. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 13th, 2021

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Verified Customer

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Jacqueline D Little Twinsburg, OH

I received a timely response and the service person was on time and professional.

4 years ago

Reply from American Home Shield

Hi Jacqueline. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 14th, 2021

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Verified Customer

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James Haralson Roanoke, VA

the ease of online use and when speaking to customer service very please with knowledge

4 years ago

Reply from American Home Shield

Hi James. We are very pleased to hear that you are able to use the website with ease and have had a pleasant experience with our customer service department. Thank you for trusting AHS.

Jul. 14th, 2021

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Verified Customer

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cande breaux Lubbock, TX

In the last month, I've used AHS twice. The experience was different. Consistency would be a plus.

4 years ago

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Verified Customer

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Milton Henry Balser Great Falls, VA

In general, AHS has identified high quality technicians in all aspect of home maintenance!

4 years ago

Reply from American Home Shield

Thank you, Milton. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 13th, 2021

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Verified Customer

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Don Carson Bowling Green, KY

Response was prompt and the electrician that came was professional and acted with urgency to get issue resolved.

4 years ago

Reply from American Home Shield

Hi Don,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 27th, 2021

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Verified Customer

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Conestler Green New Orleans, LA

Service is fast, customer service is reliable and replacements are of good quality.

4 years ago

Reply from American Home Shield

Hi Conestler. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jul. 14th, 2021

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Verified Customer

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Charles Anthony Tuscaloosa, AL

Always spot on and notifications are sent out immediately to the service provider.

4 years ago

Reply from American Home Shield

Hi Charles. We really appreciate your time in reviewing your experience with AHS. It makes us happy to hear that your repair needs were met. We look forward to working with you again and providing a great repair experience.

Jul. 13th, 2021

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Verified Customer

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Zaheerah Pullom Birmingham, AL

They are always quick to send someone out and al my issues are normally resolved with in a week.

4 years ago

Reply from American Home Shield

Hi Zaheerah. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 14th, 2021

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Verified Customer

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Neil K Hutchins Oklahoma City, OK

Fantastic no complaints. Great service and prompt courteous & knowledgeable service technicians.

4 years ago

Reply from American Home Shield

Hi Neil,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Randy Lucash Belleville, IL

Great and prompt service and coverage. I only have to call one place for all repairs.

4 years ago

Reply from American Home Shield

Hi Randy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Rodney Randao Longwood, FL

Their prompt response, availability, professional technicians and excellent service.

4 years ago

Reply from American Home Shield

Hi Rodney,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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