American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Paul Leenheer El Paso, TX

The few times I‚Äôve used their services, they‚Äôve been exceedingly professional!

4 years ago

Reply from American Home Shield

Hi Paul. Thank you so much for letting us know that you received great service. We really value your opinion and value you as our home warranty member. We look forward to exceeeding your expectations for your next repair need.

Jul. 29th, 2021

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Verified Customer

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Karen Lancaster, PA

Very good experience - have not needed to use all that much but have been pleased with the service.

4 years ago

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Verified Customer

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Keith Adams Hyattsville, MD

I have an existing issue with low water pressure. I had an appointment with T mayes Plumbing and Heating and stay at home from 2:00-8:00 pm and they never came

4 years ago

Reply from American Home Shield

Hi Keith. I am very sorry to hear that the contractor did not show up for your appointment. I can see why this would be upsetting. I would be happy to speak with you and assist with resolving this issue.

Jul. 30th, 2021

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Verified Customer

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Laura Conway Round Rock, TX

Always on time. Always completes the job in one visit. Never have to request,a correction.

4 years ago

Reply from American Home Shield

Hi Laura. We are so delighted to hear that we have been able to address your repair needs to your satisfaction. Thank you for taking time to write a review. We look forward to providing you with great service for your next repair need as well.

Jul. 29th, 2021

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Verified Customer

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Brenda J Bethea Silver Spring, MD

They offered appointments within a reasonable time frame and completed the repairs to my satisfaction.

4 years ago

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Verified Customer

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Toya Lilburn, GA

I am very satisfied. My repairs are completed efficiently and by professionals

4 years ago

Reply from American Home Shield

Hi Toya. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Jul. 30th, 2021

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Verified Customer

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David Medrano Lubbock, TX

Everytime I have submitted a service request, AHS has been fast, friendly and effecient!

4 years ago

Reply from American Home Shield

Thank you, David, so much for letting us know about your positive service experience. We are so glad to hear how well it went. We want you to always know you can count on AHS as your home warranty company.

Jul. 30th, 2021

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Verified Customer

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Cathy Harrison Middleburg, FL

No one has gotten in touch with us regarding our air conditioning it‚Äôs been 4days but you took the $100 for that service very disappointed in the service eight now

4 years ago

Reply from American Home Shield

Hi Cathy,
I would like to thank you for bringing the issue regarding the air conditioner repairs to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Kha McTier St. Petersburg, FL

AHS, responded to my issue in a timely manner. They also received the needed part to repair.

4 years ago Edited January 10, 2024

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Verified Customer

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James wilson McCalla, AL

Very good. My only complaint is the amount of time that it takes for air conditioning repair to come to the house.

4 years ago

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Verified Customer

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Michelle Ochoa Taylor, TX

Very convenient and a good value, I do wish that the service fee was lower. I am already paying monthly.

4 years ago

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Verified Customer

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Janice Sowe Las Vegas, NV

Air conditioning went out. AHS sent a very good company and their Representative knew what to do.

4 years ago

Reply from American Home Shield

Hi Janice. This is so wonderful to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and providing you with another great repair experience.

Jul. 30th, 2021

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Verified Customer

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Kathleen Payne Englewood, CO

I‚Äôve always had a speedy solutions to my problems. They react quite quickly.

4 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to take care of you repair needs.

Jul. 30th, 2021

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Verified Customer

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Nicholas Jefferson Waldorf, MD

Quick service processing; excellent service reps, and quickly got someone out to fix the problem!

4 years ago

Reply from American Home Shield

Hi Nicholas. Thank you for the positive service review. It is our goal to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS as your home warranty company.

Jul. 30th, 2021

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Verified Customer

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Marc Derrow Portage, IN

Had assigned company come out, once they saw the problem it took American Home Shield about a month before we had a new air conditioner, we suffered in the heat. Need to speed up process of replacing units

4 years ago

Reply from American Home Shield

Hi Marc,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience to have the air conditioner repaired.

Aug. 9th, 2021

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Verified Customer

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Elizabeth Green Allen, TX

We've used it once and the service was fine. It did take more than a week for us to get the appt and it was our A/C that went out.

4 years ago

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Verified Customer

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Becky Groom Kennewick, WA

Amazing! Always very quick and I always tell everyone they need to pay for this service!

4 years ago

Reply from American Home Shield

Hi Becky. We love providing our members with prompt and reliable service. Thank you so much for trusting AHS to provide you with service you can count on.

Jul. 31st, 2021

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Verified Customer

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Brian Sims Rock Hill, SC

The service has been wonderful. I am so glad we made the choice to purchase our warranty with them

4 years ago

Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2021

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Verified Customer

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P Evans Jackson, MS

Whether you call or put in the requests for service online the response is quick

4 years ago

Reply from American Home Shield

Hi P Evans,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Olufemi Amosu Katy, TX

Experience was good with AHS, right from booking for service to the point of closing my request.

4 years ago

Reply from American Home Shield

Hi Olufemi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2021

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Verified Customer

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Hannah San Diego, CA

first round, finally found out certain issues were not covered; second round, covered, requested on July 12, not yet solved by far (after 10 days)

4 years ago

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Verified Customer

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Javier Briseno Casa Grande, AZ

They have been really good over all this last time I'm still waiting for my cooktop range and it's been 5 months or more

4 years ago

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Verified Customer

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Erica Negron Brandon, FL

The process of submitting a request was VERY SIMPLE. However, initializing my account was a huge hassle.

4 years ago

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Verified Customer

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Diethra Clare Palmdale, CA

Put in a claim for my dryer. La Appliance came out to fix it and now the problem is still occurring. Awaiting for a call for them to come back out to fix and it's been 2 weeks

4 years ago

Reply from American Home Shield

Hi Diethra. Thank you for letting us know you have not been contacted regarding your dryer. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 30th, 2021

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Verified Customer

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B Higuera Torrance, CA

The automated portion is outstanding. However, if I need to talk to a person, it is not the best setup

4 years ago

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Verified Customer

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Turtle Elkhart, TX

Uses excellent service companies. Very good at diagnosis of problems and fixing them.

4 years ago

Reply from American Home Shield

Hi Turtle,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 21st, 2021

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Verified Customer

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Tomi Hart Columbus, OH

The technicians were very professional and personable as well as listened to my concerns.

4 years ago

Reply from American Home Shield

Hi Tomi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Thomas Sevitts Oklahoma City, OK

It's a crap shoot depending on the contractor assigned. AHS does not follow up to make sure the job was done to satisfaction.

4 years ago

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Verified Customer

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Tami Mollen Appleton, WI

My garage door has not been working, so they replaced the moter and know it works great..

4 years ago

Reply from American Home Shield

Hi Tami. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Jul. 21st, 2021

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Verified Customer

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Sandra Carter Kenedy, TX

They sent parts (ac fan motors) to the ac repairman that continue to short out. We had to hire our own local people to make the repairs. This company is a scam. You pay for service plus 75.00 and get nothing

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for letting us know the problem you had with resolving the issue for your air conditioning. I would be happy to speak with you further to address your concerns regarding this matter.

Jul. 21st, 2021

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Verified Customer

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Kathleen Fillnow Verona, PA

They are very responsive when called and have always been able to schedule service quickly.

4 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you.

Jul. 21st, 2021

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Verified Customer

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Fatima S Hyman Snellville, GA

Their service is prompt. There was no waiting period between service request and getting service.

4 years ago

Reply from American Home Shield

Hi Fatima,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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Mickey Routh Independence, MO

Service man was prompt and courteous. He was able to identify the problem and fix it.

4 years ago

Reply from American Home Shield

Hi Mickey. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Merle A. Silverman Dunn Loring, VA

Responsive and selection of knowledgeable contractors to identify and problems quickly.

4 years ago

Reply from American Home Shield

Hi Merle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Heather Bakersfield, CA

We are new to the company, but when we needed assistance, it was a very easy process

4 years ago

Reply from American Home Shield

Hi Heather,
I am pleased to hear about the prompt service that you've experienced and hope you continue to enjoy it!

Jul. 22nd, 2021

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Verified Customer

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Doug Ranzer Prosper, TX

Good would like to have faster service sometimes takes days to get someone to come out

4 years ago

Reply from American Home Shield

Hi Doug. Thank you for your feedback and time to rate your service experience. We value your opinion. It helps us know what we are doing well and what we may need to improve on. We look forward to taking care of your next repair need.

Jul. 22nd, 2021

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Verified Customer

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Donna Lynch Longview, TX

Does a great job making sure items are repaired properly and in a timely fashion.

4 years ago

Reply from American Home Shield

Hi Donna,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Verified Customer

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Martha Bautista Stockton, CA

Quick response. The company they assigned to us reached out immediately for the schedule.

4 years ago

Reply from American Home Shield

Hi Martha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Rick L Scifres Green Valley, AZ

The technician was prompt and helpful. He seemed extremely knowledgeable and. I'm very satisfied.

4 years ago

Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Rajeev Singh Naperville, IL

The service request was easy and a quick scheduling made overall experiece great.

4 years ago

Reply from American Home Shield

Hi Rajeev. It is really good to hear that you got a response so quickly. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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R.B. HUdson Belleville, IL

Trustworthiness,Customer Service Great, Quality of Product/Service /Value for my money.

4 years ago

Reply from American Home Shield

Hi R.B. Thank you for letting us know about your experience with AHS. It is so exciting to hear that you have been happy with the service and coverage we provide. Thank you for being our valued home warranty member.

Jul. 21st, 2021

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Verified Customer

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Dan Bryant Saint Paul, MN

Provided an experienced, prompt and effective Contractor that did a n excellent job.

4 years ago

Reply from American Home Shield

Hi Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Cynthia D Brown Round Rock, TX

Great customer service from the initial phone call to the arrival of the contractors.

4 years ago

Reply from American Home Shield

Cynthia, thank you so much for your positive review. It really makes us happy to know how well your repair need was taken care of. Thank you for trusting AHS. We can't wait to provide you with another great service experience.

Jul. 22nd, 2021

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Verified Customer

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Christie Stewart Branson, MO

We've called three times for different issues and all were taken care of quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Christie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Chris Cantu Pittsford, NY

Very quick and efficient. Was able to get the problem resolved in less than 30 Mins.

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Mike Vandeveer Adelanto, CA

Everything advertised is true. Items that couldn't be repaired like new were replaced.

4 years ago

Reply from American Home Shield

Hi Mike. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as yourhome warranty company.

Jul. 21st, 2021

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Verified Customer

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john k smith Troy, VA

hard to get in touch with first contractor. had to get second opinion . the second contractor was great.

4 years ago

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Verified Customer

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Charlene Mundorff Las Vegas, NV

Everyone was very professional and very helpful I would recommend them to anyone

4 years ago

Reply from American Home Shield

Hi Charlene,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Bloss Henderson, NV

Super helpful when my AC went out. They sent someone who took care of us right away

4 years ago

Reply from American Home Shield

Hi Bloss,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Antonio Harris Suffolk, VA

Everything went very smooth from the time I notified AHS until the job was completed.

4 years ago

Reply from American Home Shield

Hi Antonio,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 21st, 2021

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