American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Roderick Mitchell Mobile, AL

You can never get a real straight answer representative transfer you from one person to the next No happy at all I can't even get my reimbursement check or the department I need to talk to

3 years ago

Reply from American Home Shield

Hi Roderick. Thank you for letting us know the problem you are having with reaching someone to assist you with a reimbursement. I can see why this would be upsetting. I would be happy to speak with you regarding this matter and assist with a resolution.

Jun. 29th, 2021

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Verified Customer

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Z Shen Cypress, TX

It took more than one week to fix my AC in such a hot weather. They act very slowly. Need to call them very often to get things moving

3 years ago

Reply from American Home Shield

Hi Z,
I hate to hear about the delay experienced to have the AC repaired. I would be glad to speak with you to discuss the delay.

Jun. 24th, 2021

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Verified Customer

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Ruben Marmolejo San Antonio, TX

It's a reliable and very professional company I'm happy for getting this company service. thanks

3 years ago

Reply from American Home Shield

Hi Ruben,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Paula Payne Hewitt, TX

Timely and effective work done by respectful companies. Very satisfied with the job that was done.

3 years ago

Reply from American Home Shield

Hi Paula.
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Howard Taff Ballinger, TX

Our AC has been out and giving trouble for three weeks and the contractor they sent still has not gotten it fixed. Last time we called it in they couldn't get here for six days and it's 100 plus degrees at times

3 years ago

Reply from American Home Shield

Hi Howard. Thank you for letting us know about the experience with your air conditioning. I am sorry to hear that the issue has not been resolved. I would he happy to speak with you to see how I may assist you further regarding this matter.

Jun. 23rd, 2021

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Verified Customer

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Martha Snyder Marion, IA

Only used them once. But ordered service for my AC, and was repaired the same day!

3 years ago

Reply from American Home Shield

Good morning Martha,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Erika Columbia, SC

They sent someone out to fix my heat a few months later I had to call them about my air the people they sent out for my heat wired my new system wrong so that caused my air to mess up and they wouldn't give me a refund

3 years ago

Reply from American Home Shield

Hi Erika. Thank you for letting us know about the experience you had with your heat and air conditioing. I understand your concerns and would be happy to speak with you further to try and resolve this matter.

Jun. 23rd, 2021

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Verified Customer

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Michael Kinney Van Buren, AR

They been very helpful every time I have contacted them and have always resolved the problem.

3 years ago

Reply from American Home Shield

Michael, we are so pleased to hear that you have received the help you need with your warranty coverage and that your repair needs have been met. We look forward to providing the same level of service for you in the future.

Jun. 23rd, 2021

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Verified Customer

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Sylvia Smith Merced, CA

AHS provides fast quality service. The service request process is also simple and reliable.

3 years ago

Reply from American Home Shield

Hi Sylvia,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Lucine Lakebrink Hot Springs Village, AR

I gave my money in good faith but they do not lean on the contractors to get the job done. It took a month to have a breaker replaced.

3 years ago

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Verified Customer

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Demetries maddox Chicago, IL

I've had no issues with this company. The customer service is good . Reliable companies

3 years ago

Reply from American Home Shield

Hi Demetries,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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VICTOR ELLIOTT Fullerton, CA

Customer Services. Choice granted on professionalism of service repairs. Top Quality

3 years ago

Reply from American Home Shield

Hi Victor,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Vesna Tanceva Chicago, IL

I rate it with 5 stars because of profesionalism and timeliness handling my request.

3 years ago

Reply from American Home Shield

Hi Vesna,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 23rd, 2021

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Verified Customer

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Wanda Boyds, MD

When you need them they are there. When my a/c went out they sent very good people to fix it.

3 years ago

Reply from American Home Shield

Hi Wanda. Thank you so much for taking time to let us know about your air conditioning repair experience. It is important to us that you always know we are here to take care of your repair needs when the time comes. Thank you for trusting AHS.

Jun. 23rd, 2021

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Verified Customer

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LaWonda Alleynw Waldorf, MD

It takes too long.to get a tech to.you home to service you appliances. In the winter it took almost a week.amd a half.to fix my water heater. The hotness days this yearittook almost.2Weeks tofwtmy a/c fixed.

3 years ago

Reply from American Home Shield

Hi LaWanda. I am sorry to hear you did not have a good experience with the timing to resolve the problems with your water heater and air conditioning. I would be happy to speak with you to see if there is anyway I can further assist with these issues.

Jun. 22nd, 2021

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Verified Customer

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Richard Gerdoney West Chester, OH

American Home Shield quickly responds to your needs, they are very reliable and fast.

3 years ago

Reply from American Home Shield

Hi Richard. Thank you for taking time to provide such a positive rating. We are so glad to hear that you have been pleased with the response time and that your repair needs have been met. We value your opinion and look forward to working with you again.

Jun. 23rd, 2021

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Verified Customer

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Barbara Gurr Cocoa Beach, FL

I've had to have the service rep out 3 times and my refrigerator is still not fixed. This time he told me to buy a part on Amazon.

3 years ago

Reply from American Home Shield

Hi Barbara,
I hate to hear about the ongoing delay to have the refrigerator serviced. I would be glad to speak with you to reach a resolution.

Jun. 23rd, 2021

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Verified Customer

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virginia altemeier Bettendorf, IA

I have had to use them several times and I have found them to be very professional and through.

3 years ago

Reply from American Home Shield

Good morning Virginia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Judith Smith Crown Point, IN

I had an issue with one of their providers and it has now been 2 weeks, at least 5 call from me ( average time in hold 25 minutes only to get someone I could not understand), with no return call

3 years ago

Reply from American Home Shield

Hi Judith. Thank you for taking time to provide feedback on your AHS experience. I am sorry to hear there is an issue with the service provider. I would be happy to speak with you to see if I can assist with getting this matter resolved.

Jun. 24th, 2021

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Verified Customer

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James Maclellan Saint Louis, MO

Easy to use when needed. Comfortable knowing I have American home shield protecting my home.

3 years ago

Reply from American Home Shield

Hi James. We really appreciate the positive review. We are so happy to hear you are happy with the service we provide. Thank you for trusting AHS.

Jun. 24th, 2021

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Verified Customer

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Wayne McCoy Maryland Heights, MO

The problem got fixed in a timely manner. Was able to submit a service request online.

3 years ago

Reply from American Home Shield

Hi Wayne,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Marijana Leith Saint Louis, MO

Outsourcing their phone calls. You speak to people from the Philippines and many of them are very hard to understand

3 years ago

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Verified Customer

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Heather Davis Spotsylvania, VA

Trust-they left my elderly mom with out AC and she had to pay herself to replace her unit. And she was a member for 12 years. 12 years they stole money from her

3 years ago

Reply from American Home Shield

Hello Heather. Thank you for letting us know about your concerns with the repair service for your mother's air conditioning. I hate to hear we did not meet her expectations. I would be happy to speak with you further regarding this matter.

Jun. 24th, 2021

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Verified Customer

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Gino Guarna Henderson, NV

Custumer response is very quick-. The service man that came was very good - clean and efficient

3 years ago

Reply from American Home Shield

Hi Gino,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Mary Failing Tulsa, OK

I have been with AHS for 20 years. Reliable and a great company!! Great experience always.

3 years ago

Reply from American Home Shield

Hi Mary,
Your patronage over the past 20 years is more than appreciated! We will continue to provide you with great sevice.

Jun. 24th, 2021

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Verified Customer

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Victor dortch Hinesville, GA

Been dealing with the same Airconditioner problems for the past three years and have to come out of pocket each time. Been going on a month now with no Ac in Georgia and the Heat is in the mid 90's

3 years ago

Reply from American Home Shield

Hi Victor,
I hate to hear about the ongoing air conditioner issues that have been experienced. I would be glad to speak with you to get the issues resolved.

Jun. 24th, 2021

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Verified Customer

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Dora Bartlett Atlanta, GA

Their service companies are good but they customers service is horrible they don't speak English

3 years ago

Reply from American Home Shield

Hi Dora,
We strive to provide you with a great team of technicians to complete each repair within a timely manner.

Jun. 23rd, 2021

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Verified Customer

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Darrell Warrick San Angelo, TX

AMS has always been there when I called with something needed to be fixed. Thank you.

3 years ago

Reply from American Home Shield

Hi Darrell,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Dan Young San Antonio, TX

Promptly responds to my needs, competitive prices and qualified professional services.

3 years ago

Reply from American Home Shield

Good morning Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Clare Caprariello Huntersville, NC

responsive to our needs - respectful. had been contacted by repair service within 24 hrs.

3 years ago

Reply from American Home Shield

Hi Clare,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Caroline Danbury, CT

It took about three months for my dryer to be repaired . The counyless calls i had to make , the long wait yo talk to a rep and the illogical explanation given for the delay is ridiculous

3 years ago

Reply from American Home Shield

Hi Caroline,
I hate to hear about your less than satisfactory service experience to have the dryer repaired. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Verified Customer

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justice bullard Danville, IN

They were very in getting me the help i needed that got my problem fixed the same day.

3 years ago

Reply from American Home Shield

Hi Justice,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Andrew S Davis Albuquerque, NM

great service! Professional and we have used the service twice with no problems.

3 years ago

Reply from American Home Shield

Hi Andrew,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Urana Las Vegas, NV

My experience so far has been great. I used the services twice and the issues were resolved right away.

3 years ago

Reply from American Home Shield

Hi Urana,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Sarita Fobbs Wyncote, PA

Both times I needed to use the service, the process was easy and my issues were addressed quickly.

3 years ago

Reply from American Home Shield

Hi Sarita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Charlie Kent McMinnville, OR

We are 9 weeks without a refrigerator with AHS not moving forward after multiple repairs and many many phone calls. Today alone resulted in 4 phone calls over 2 hours in length and nothing was resolved.

3 years ago

Reply from American Home Shield

Hi Charlie,
Thank you for bringing the unsatisfactory issues to our attention. I would be glad to speak with you to reach a resolution for the refrigerator.

Jun. 23rd, 2021

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Verified Customer

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Sharon Pirelli Norristown, PA

I'm not happy with how much I'm paying every month. And most of the time the service people you sent were good but not all

3 years ago

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Verified Customer

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Derrick Hill Conyers, GA

If I've had any issues, they were prompt in obtaining a vendor that remedied our problems.

3 years ago

Reply from American Home Shield

Hi Derrick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Verified Customer

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Chrystal Meyer Chesapeake, VA

AHS is great! It is easy to request service and contractors respond quickly. Absolutely love AHS!

3 years ago

Reply from American Home Shield

Hi Chrystal,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Ted Smith Saint Joseph, MO

Prompt and quick service I have recommended 5 friends and 3 have already signed up

3 years ago

Reply from American Home Shield

Hi Ted,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Nicholas Brockington Columbia, SC

They ensured that my repairs were completed and followed up with me about my issues.

3 years ago

Reply from American Home Shield

HI Nicholas,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Mariano Figueroa Pflugerville, TX

Long wait time for request for service to complete and that's only if you manage to not get your request for service rejected. We have had a leaking hot water tank for two weeks now(today's date 6/9/21).

3 years ago

Reply from American Home Shield

Hi Mariano. I am very sorry to hear that you did not have a good experience with getting your water issues resolved. We want you to get the most out of your AHS coverage. I would be happy to speak with you regarding this matter to get a resolution for you.

Jun. 16th, 2021

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Verified Customer

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Michelle Freed Bates City, MO

Fast response time. My dryer stopped working and 2 days later someone came out and fixed it.

3 years ago

Reply from American Home Shield

Hi Michelle,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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Elmer Royal Tyler, TX

They always get top quality contractors, that is skilled in what they are doing,

3 years ago

Reply from American Home Shield

Hi Elmer. We are so glad you let us know how satisfied you were with the contractor. We always want you to be confident in the service we provide. Thank you for choosing American Home Shield.

Jun. 15th, 2021

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Verified Customer

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Robert Escobedo Lockhart, TX

American Home Shield is very prompt at resolving break downs. I just wish they would cover more on coverage.

3 years ago

Reply from American Home Shield

Hi Robert,
Thank you for your feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Jun. 17th, 2021

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Verified Customer

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Cathy G Haney Brunswick, GA

They have not resolved the issue. I am still waiting on a call back to explain why the repairman said my appliance needs to be replaced yet AHS closed the service request as job completed.

3 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for bringing the appliance delay to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Tiffani Brooks Manor, TX

The contractor's are knowledgeable and trust worthy. I feel like this warranty is money well spent.

3 years ago

Reply from American Home Shield

Hi Tiffani,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Tony tortorice Beaumont, TX

Off shore customer service is awful. Purchasing department low balls replacement unless I insist on a similar replacement.

3 years ago

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Verified Customer

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Barbara Baggett Vancouver, WA

Coverage for large items is adequate, but small items coverage only allows each defective part to be replaced, not tge whole

3 years ago

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Verified Customer

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Charles A Smith Jr. Ewa Beach, HI

Customer service the second lady I talked to refused to help. She refused to let me talk to someone else. I have never experienced worse customer service. The only saving grace feom this experience was the contract company

3 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about your most recent American Home Shield service experience and the lack of assistance. I owuld be glad to speak with you to further assist.

Jun. 15th, 2021

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