American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Anna G Sanders Orange Park, FL

They respond quickly, contact vendors promptly, and notify me of vendor and contact information

5 years ago

Reply from American Home Shield

Hi Anna. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for trusting AHS.

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Marie Rose Orange Park, FL

They responded quickly to my request and never have problems reaching out to them

5 years ago

Reply from American Home Shield

Hi Marie. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Bob Mallia Mesa, AZ

They stand behind their word and their contractors. They take pride in being promt.

5 years ago

Reply from American Home Shield

Hi Bob. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Cappillettie Upper Marlboro, MD

They were easy to deal with and were helpful when I had to have the plumber return.

5 years ago

Reply from American Home Shield

Hi Cappillettie. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Jul. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

D. M. San Diego, CA

They weren't fair in evaluating the work of the technician. In other words, they didn't respond well to my concerns and were dismissive. I felt like they took my payment of $75 without delivering an adequate product.

5 years ago

Reply from American Home Shield

Hi D.M. I am sorry to hear that you feel you concerns were not addressed properly. We are here to take care of your repair needs. I would be happy to speak with you to see if I may assist with resolving the matter.

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Brian Jerman Colorado Springs, CO

While the HAS system retrieved my money before services were rendered, they did provide a full refund.

5 years ago

check_circle

Verified Customer

star star star star star

Robert Fowler, CA

Great customer service, fast at getting the problem solved when something breaks down.

5 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Keisha Pittman North Las Vegas, NV

Lack of adequate Customer Service Representatives that are able to communicate effectively; while fees continue to increase.

5 years ago

check_circle

Verified Customer

star star star star star

Allison Ryan Cumming, GA

Customer service has been great and all claims have been addressed in timely manner.

5 years ago

Reply from American Home Shield

Hi Allison,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Schenectady, NY

Customer service seems to be outsourced to people that can be difficult to understand. Also repairs are not timely at all. They are in their own timeframe.

5 years ago

Reply from American Home Shield

Hi,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Barbara Arrington Syracuse, NY

It was very easy to get the service I required. The providers came quickly and were professional.

5 years ago

Reply from American Home Shield

Hi Barbara. Thank you for letting us know about your experiences with AHS. We do our very best to provide reliable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Olu Round Rock, TX

It was easy to make a claim, and they responded timely and in a professional manner.

5 years ago

Reply from American Home Shield

Hi Olu,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

sandy sanchez Bakersfield, CA

I was able to use my warranty the following month after purchasing which saved me a TON of money.

5 years ago

Reply from American Home Shield

Hi Sandy. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in the coverage we offer.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kathy Mills Memphis, TN

I like the company but it took a year to replace my fridge. And they go up every year on my monthly payments and service calls.,

5 years ago

check_circle

Verified Customer

star star star star star

Sherrie Schlappy American Fork, UT

Easy to work with. Problem solved quickly. Personnel easy to understand and patient .

5 years ago

Reply from American Home Shield

Hi Sherrie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Angela Laurel, MD

Prompt service when I called. Serviceman was able to fix both issues in two visits. He had to get a part.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Shelia Green Slaughter, LA

I had a bad experience with people coming 6my house to repair my AC unit because it was getting cool and it wasn't getting hot in winter. Still not satisfied.

5 years ago

Reply from American Home Shield

Hi Shelia. I really hate to hear you are not satisfied with the repair for your air conditioning. We are here to address your concerns. I would be happy to speak with you to assist with a resolution to this matter.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Amber Fountain Wetumpka, AL

Extremely helpful when transitioning to a new home purchase with warranty, very timely service

5 years ago

Reply from American Home Shield

Hi Amber,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Linda Dill Milton, FL

Have saved us lots of money. Washer broke, let us pick brand new one for no cost

5 years ago

Reply from American Home Shield

Hi Linda. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jul. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Victoria Hield Louisville, KY

Have been waiting for issue to be resolved with our dishwasher since April. As customers we feel we just been pushed around and no one is trying to reach out and fix the problem. Very sad we have been customer for years.

5 years ago

Reply from American Home Shield

Hi Victoria,
I hate to hear about the delay in service experienced to have the dishwasher repaired. I would be glad to speak with you as I see a CIL has been offered to reach a resolution.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Carter Dacula, GA

Favorable experience and the issue was resolved without having to check on the issue that was occurring in my house

5 years ago

check_circle

Verified Customer

star star star star star

Kenneth Seidelman Severna Park, MD

From website to filing and working through claims. Notably better than the others

5 years ago

Reply from American Home Shield

Hi Kenneth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Williams Baltimore, MD

poor customer service across the board, agents speaken other language than english, they cannot understand, ticket always incorrect when tec arrive at residence, co-pay should not be paid in advance.

5 years ago

Reply from American Home Shield

Hi Debra. Thank you for letting us know about your service experience. I really am sorry to hear that you have been disappointed with the service you are receiving. I would be most happy to speak with you and assist with a resolution.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

marlene kelly Riverdale, GA

Always there for me. Always professional service and dependable on time serv[ce.

5 years ago

Reply from American Home Shield

Hi Marlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Zachary Burch Brookline Station, MO

Very dishonest company. Don't expect them to cover hardly anything, because even if the item is listed, they only cover specific parts of it. Save the money and hire repair technicians yourself.

5 years ago

Reply from American Home Shield

Hi Zachary. We are sorry to hear you were disappointed with your AHS repair experience. We are here to address your concerns. I would be happy to speak with you further regardin this issue.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Sandie Mcnaughton Tacoma, WA

They have been very prompt in taking care f my needs when it comes too serving my issue

5 years ago

Reply from American Home Shield

Hi Sandie. Thank you for your positive review. We are delighted that your repair issue was resolved so promptly. We value your opinion and welcome your feedback. Please continue to let us know how we are doing. Thank you for choosing AHS.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Shawn Hansen Norfolk, VA

Response time. The initial company scheduled wouldn't answer the phone to schedule my visit. It took too long to get the repair visit scheduled.

5 years ago

check_circle

Verified Customer

star star star star star_border

Stephen Loski San Angelo, TX

Their service is good but if parts are required you have to wait, which is miserable when your AC is broken in summer

5 years ago

check_circle

Verified Customer

star star star star star

Stephan Ware Atlanta, GA

Awesome timely service. I have received an excellent service for very little money.

5 years ago

Reply from American Home Shield

Hi Stephen. It is so great to hear that you are finding the value in your AHS coverage. We hope that you continue to enjoy the coverage we provide. We look forward to taking care of your repairs again in the future.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Sherry Gipson Fairfield, CT

Prompt service and professional. The service people are always courteous and reliable.

5 years ago

Reply from American Home Shield

Hi Sherry. Thank you for letting us know how pleased you are with the service you are receiving. We always want to provide you with a great experience. Your feeback helps us to work even harder to provide you with this same level of service for your next repair need.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Sinclair Baltimore, MD

On time, precise, clean. Fast response to request and include a early time frame for service

5 years ago

Reply from American Home Shield

Thank you, Sinclair. We appreciate you letting us know how your repair experience was. We always want to provide you with fast and reliable service. Thank you for trusting AHS.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Stacey L Fagundes Hanford, CA

fast service gets the job done quick was simple to use online didn't even have to call.

5 years ago

Reply from American Home Shield

Hi Stacey. Thank you for taking time to rate your experience. I am so happy to hear you were able to use the website to request service and that the job was taken care of quickly. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jun. 29th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Linda M Pulliam Saint Simons Island, GA

I was given a dispatch number but when I called Whirlpool they could not help me and referred me back to you. I feel I am getting the runaround and would like more help.

5 years ago

Reply from American Home Shield

Hi Linda,
I am sorry to hear about your American Home Shield experience to have the whirpool issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Murtaza Husain San Ramon, CA

service was good and i am happy with the services that have been provided so far

5 years ago

Reply from American Home Shield

Thank you Murtaza. We are so pleased to hear you are happy with the service we are providing. We hope that you contine to use and find the value in your home warranty coverage.

Jun. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Burtonsville, MD

They do NO follow up!!! Leave you on hold for long period of time and you have to call and resolve your own issues with vendors! Worst Service ever and I will be dropping my contract soon.

5 years ago

Reply from American Home Shield

Hi,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Sally Fowler Greencastle, IN

they have improved their service call time and found vendors in my area since my last service call

5 years ago

Reply from American Home Shield

Hi Sally. We are excited to hear that we have improved since your last service request. It is our goal to provide you with a positive experience with each service request. We thank you for trusing AHS to take care of your home repair needs.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Robert Budrow Apache Junction, AZ

Paying $440 per year AND a $100 deductable each issue is almost a wash. it's great if you are in a new house for you first year.

5 years ago

check_circle

Verified Customer

star star star star star

Rob Krebs Redding, CA

they took good care of me and the problems @hand , have had good experance with them on a cpl item

5 years ago

Reply from American Home Shield

Hi Rob. We really appreciate you taking time to let us know about your experiences with AHS. We understand how important professional and dependale service is. Thank you for trusting AHS.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Lucas Ponce Abilene, TX

Prompt service. Great customer service. I am able to get solid help with my issues.

5 years ago

Reply from American Home Shield

Hi Lucas,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Lisa Freeman Fairhope, AL

They have great customer service and have handled service calls professionally & promptly.

5 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

check_circle

Verified Customer

star star star star star

Matthew Webman Ocala, FL

They do their best to meet your needs. Its a smart option to get when you purchase your home.

5 years ago

Reply from American Home Shield

Hi Matthew,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Oklys Ann Hodges Mobile, AL

no questions the problem with my washing machine was taken care of the same day

5 years ago

Reply from American Home Shield

Hi Oklys. We are so excited to hear about the quick and effective experience you had with your clothes washer. Thank you so much for taking time to rate your experience. We hope you contine to enjoy the coverage we offer.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Melvin J Thomas Missouri City, TX

They provide great service, and it easy to contact them to get a Service Technician.

5 years ago

Reply from American Home Shield

Hi Melvin,
Thank you for taking the time to provide a rating, your opinion which is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Mark Foster Sanford, NC

To date I have had 4 claims and each has been handled with professionalism and courtesy.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Rawleigh Don Degraff Colorado Springs, CO

When I had a problem with my range, AHS responded quickly and I receive great service.

5 years ago

Reply from American Home Shield

Hi Rawleigh. Thank you for rating your experience with AHS. We are so happy your problem was resolved so quickly. We look forward to providing you with exceptional service in the future.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Richard Raposa Middleburg, FL

They stand behind there moto if they can't fix it they replace it. I now have a great G E washer.

5 years ago

Reply from American Home Shield

Hi Richard. We are so pleased to hear how well the experience was with getting your washer replaced. Thank for taking time to let us know. We look forward to providing excellent service for your future repair needs as well.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Marcos Malucelli Fort Mill, SC

Easy and fair. The contractors are very professional and efficient. Highly recommend it.

5 years ago

Reply from American Home Shield

Hi Marcos,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Lisa Banks Henderson, NV

They are always very prompt in dealing with any issues brought up and always follow up

5 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

check_circle

Verified Customer

star star star star star

Laura Causgrove Horn Lake, MS

We have always had quick and efficient service from all projects needing to be done.

5 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Michael C. Nunnally Lansing, IL

Because my out of pocket was enormous I paid for the water heater myself I paid 75 dollars to home shield and 500 to contractors I don't see how this helped me

5 years ago

Reply from American Home Shield

Hi Michael,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

American Home Shield Reviews