American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Stephen Loski San Angelo, TX

Their service is good but if parts are required you have to wait, which is miserable when your AC is broken in summer

5 years ago

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Verified Customer

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Stephan Ware Atlanta, GA

Awesome timely service. I have received an excellent service for very little money.

5 years ago

Reply from American Home Shield

Hi Stephen. It is so great to hear that you are finding the value in your AHS coverage. We hope that you continue to enjoy the coverage we provide. We look forward to taking care of your repairs again in the future.

Jun. 29th, 2021

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Verified Customer

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Stacey L Fagundes Hanford, CA

fast service gets the job done quick was simple to use online didn't even have to call.

5 years ago

Reply from American Home Shield

Hi Stacey. Thank you for taking time to rate your experience. I am so happy to hear you were able to use the website to request service and that the job was taken care of quickly. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jun. 29th, 2021

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Verified Customer

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Sinclair Baltimore, MD

On time, precise, clean. Fast response to request and include a early time frame for service

5 years ago

Reply from American Home Shield

Thank you, Sinclair. We appreciate you letting us know how your repair experience was. We always want to provide you with fast and reliable service. Thank you for trusting AHS.

Jun. 29th, 2021

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Verified Customer

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Sherry Gipson Fairfield, CT

Prompt service and professional. The service people are always courteous and reliable.

5 years ago

Reply from American Home Shield

Hi Sherry. Thank you for letting us know how pleased you are with the service you are receiving. We always want to provide you with a great experience. Your feeback helps us to work even harder to provide you with this same level of service for your next repair need.

Jun. 29th, 2021

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Verified Customer

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Shawn Hansen Norfolk, VA

Response time. The initial company scheduled wouldn't answer the phone to schedule my visit. It took too long to get the repair visit scheduled.

5 years ago

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Verified Customer

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Sandie Mcnaughton Tacoma, WA

They have been very prompt in taking care f my needs when it comes too serving my issue

5 years ago

Reply from American Home Shield

Hi Sandie. Thank you for your positive review. We are delighted that your repair issue was resolved so promptly. We value your opinion and welcome your feedback. Please continue to let us know how we are doing. Thank you for choosing AHS.

Jun. 29th, 2021

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Verified Customer

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Mark Foster Sanford, NC

To date I have had 4 claims and each has been handled with professionalism and courtesy.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Murtaza Husain San Ramon, CA

service was good and i am happy with the services that have been provided so far

5 years ago

Reply from American Home Shield

Thank you Murtaza. We are so pleased to hear you are happy with the service we are providing. We hope that you contine to use and find the value in your home warranty coverage.

Jun. 30th, 2021

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Verified Customer

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Marcos Malucelli Fort Mill, SC

Easy and fair. The contractors are very professional and efficient. Highly recommend it.

5 years ago

Reply from American Home Shield

Hi Marcos,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Sally Fowler Greencastle, IN

they have improved their service call time and found vendors in my area since my last service call

5 years ago

Reply from American Home Shield

Hi Sally. We are excited to hear that we have improved since your last service request. It is our goal to provide you with a positive experience with each service request. We thank you for trusing AHS to take care of your home repair needs.

Jun. 29th, 2021

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Verified Customer

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Laura Causgrove Horn Lake, MS

We have always had quick and efficient service from all projects needing to be done.

5 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Matthew Webman Ocala, FL

They do their best to meet your needs. Its a smart option to get when you purchase your home.

5 years ago

Reply from American Home Shield

Hi Matthew,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Anonymous Burtonsville, MD

They do NO follow up!!! Leave you on hold for long period of time and you have to call and resolve your own issues with vendors! Worst Service ever and I will be dropping my contract soon.

5 years ago

Reply from American Home Shield

Hi,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Linda M Pulliam Saint Simons Island, GA

I was given a dispatch number but when I called Whirlpool they could not help me and referred me back to you. I feel I am getting the runaround and would like more help.

5 years ago

Reply from American Home Shield

Hi Linda,
I am sorry to hear about your American Home Shield experience to have the whirpool issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Oklys Ann Hodges Mobile, AL

no questions the problem with my washing machine was taken care of the same day

5 years ago

Reply from American Home Shield

Hi Oklys. We are so excited to hear about the quick and effective experience you had with your clothes washer. Thank you so much for taking time to rate your experience. We hope you contine to enjoy the coverage we offer.

Jun. 30th, 2021

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Verified Customer

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Lisa Banks Henderson, NV

They are always very prompt in dealing with any issues brought up and always follow up

5 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Melvin J Thomas Missouri City, TX

They provide great service, and it easy to contact them to get a Service Technician.

5 years ago

Reply from American Home Shield

Hi Melvin,
Thank you for taking the time to provide a rating, your opinion which is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Lucas Ponce Abilene, TX

Prompt service. Great customer service. I am able to get solid help with my issues.

5 years ago

Reply from American Home Shield

Hi Lucas,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Rawleigh Don Degraff Colorado Springs, CO

When I had a problem with my range, AHS responded quickly and I receive great service.

5 years ago

Reply from American Home Shield

Hi Rawleigh. Thank you for rating your experience with AHS. We are so happy your problem was resolved so quickly. We look forward to providing you with exceptional service in the future.

Jun. 30th, 2021

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Verified Customer

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Richard Raposa Middleburg, FL

They stand behind there moto if they can't fix it they replace it. I now have a great G E washer.

5 years ago

Reply from American Home Shield

Hi Richard. We are so pleased to hear how well the experience was with getting your washer replaced. Thank for taking time to let us know. We look forward to providing excellent service for your future repair needs as well.

Jun. 30th, 2021

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Verified Customer

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Rick White Gallup, NM

American Home Shield is always there for you when something goes wrong in your home.

5 years ago

Reply from American Home Shield

Hi Rick. We are so pleased that you took time to let us know about your positive experience with our company. We are here to take the hassle out of home repairs and we are so happy we were able to do that for you. Thank you for choosing American Home Shield.

Jun. 30th, 2021

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Verified Customer

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Lisa Freeman Fairhope, AL

They have great customer service and have handled service calls professionally & promptly.

5 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Michael C. Nunnally Lansing, IL

Because my out of pocket was enormous I paid for the water heater myself I paid 75 dollars to home shield and 500 to contractors I don't see how this helped me

5 years ago

Reply from American Home Shield

Hi Michael,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Robert Budrow Apache Junction, AZ

Paying $440 per year AND a $100 deductable each issue is almost a wash. it's great if you are in a new house for you first year.

5 years ago

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Verified Customer

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Rob Krebs Redding, CA

they took good care of me and the problems @hand , have had good experance with them on a cpl item

5 years ago

Reply from American Home Shield

Hi Rob. We really appreciate you taking time to let us know about your experiences with AHS. We understand how important professional and dependale service is. Thank you for trusting AHS.

Jun. 30th, 2021

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Verified Customer

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James S Gilmore Sevierville, TN

When I call, I speak to someone who can barely speak English. It's hard to communicate when you cannot understand what the Rep is saying.

5 years ago

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Verified Customer

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Kay Vignovich Des Moines, IA

all the times I have used the service people they have sent has been great service

5 years ago

Reply from American Home Shield

Hi Kay,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Frederic W Mcclure Lake Wales, FL

They are good, but not that good. Particularly involving AC issues where you can be without AC for weeks at a time.

5 years ago

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Verified Customer

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Eric Jenkinson Maumelle, AR

They sent out a contractor that damaged the equipment they were supposed to fix. After an hour on the phone with AHS their only resolution was to have me call the contractor. So much for the 30 day guarantee.

5 years ago

Reply from American Home Shield

Hi Eric,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Ellen Martel Spring, TX

AHS has always been responsive and got things fixed in a reasonable amount of time.

5 years ago

Reply from American Home Shield

Hi Ellen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Elizabeth Craparo Lutz, FL

Their phone representatives were professional and did everything they could to solve my problem

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Judy Smouse Grants Pass, OR

Fast and on the ball phone service is great, no hassle service, very easy to work with.

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Herman Cornish Manchester, MD

AHS is consistent in providing reliable resources to address household appliance failures

5 years ago

Reply from American Home Shield

Hi Herman. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide for your appliances. We hope you continue to find the value in the coverage we offer.

Jul. 7th, 2021

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Verified Customer

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Judy Marsiglia-Kelly Portage, MI

They show up when they say they will. That way I can plan my work schedule around them.

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Joseph Bailey New Smyrna Beach, FL

They are quick to respond, they use highly skilled repairmen, and they follow up on satisfaction

5 years ago

Reply from American Home Shield

Hi Joseph,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Deborah B Miller Melbourne, FL

Everything was organized by them, Vendors, etc... And all was fixed in a timely manner

5 years ago

Reply from American Home Shield

Hi Deborah,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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James A Mccune Greenwood, IN

Easy to get quick service, and the problems, so far, have been solved satisfactorily.

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Kristi Smith Bartlesville, OK

When I have a claim they are prompt in getting someone to my house to take care of it.

5 years ago

Reply from American Home Shield

Hi Kristi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Jeanette Hazelwood Moreno Valley, CA

They send out the service people, but there is no follow up when there's lapse in time for next visit

5 years ago

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Verified Customer

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Jeffrey Craig Jamestown, NC

My recent claim has been handled horribly by AHS. I have been without a working refrigerator for nine days and I'm no close to having it working than I was the first day I called in to AHS.

5 years ago

Reply from American Home Shield

Hi Jeffrey,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Jeffrey Thompson Casa Grande, AZ

The price for the service is good, the response time after submit service was good

5 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for your positive feedback. It's great to hear that you are pleased with the price of your warranty coverage and response times. Thank you for trusting AHS to take care of your repair needs.

Jul. 7th, 2021

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Verified Customer

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Dean Kellum Hawkins, TX

Have used AHS for the last two years and have been pleased with their fast service and super online experience

5 years ago

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Verified Customer

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Bonnie Patterson Jacksonville, FL

Always fast at scheduling service. Companies that are used are very dependable and efficient.

5 years ago

Reply from American Home Shield

Hi Bonnie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Arthur Butler Jr Patterson, CA

Courteous, professional, concerned. Very expeditious in handling request for help.

5 years ago

Reply from American Home Shield

Hi Arthur,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Chris Baton Rouge, LA

Whenever i have a problem. Everyone is so polite & my problem is solved in a timely manner

5 years ago

Reply from American Home Shield

Hi Chris,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Brends Young Harris, GA

Good service. And prompt.The communication was very good. Let me know what to expect.

5 years ago

Reply from American Home Shield

Hi Brends,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Donald L Grill West Olive, MI

Customer Service Reps do not understand or comprehend claim requests. They do not transfer you to a supervisor when requested and do not call back when promised!follow

5 years ago

Reply from American Home Shield

Hi Donald,
I hate to hear about your most recent service experience and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2021

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Verified Customer

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Melanie Terry Upper Marlboro, MD

They send quality vendors to fix our appliances. The timeliness of the HVAC scheduling could be improved.

5 years ago

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Verified Customer

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Roderick Mitchell Mobile, AL

You can never get a real straight answer representative transfer you from one person to the next No happy at all I can't even get my reimbursement check or the department I need to talk to

5 years ago

Reply from American Home Shield

Hi Roderick. Thank you for letting us know the problem you are having with reaching someone to assist you with a reimbursement. I can see why this would be upsetting. I would be happy to speak with you regarding this matter and assist with a resolution.

Jun. 29th, 2021

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