American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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virginia altemeier Bettendorf, IA

I have had to use them several times and I have found them to be very professional and through.

4 years ago

Reply from American Home Shield

Good morning Virginia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Wayne McCoy Maryland Heights, MO

The problem got fixed in a timely manner. Was able to submit a service request online.

4 years ago

Reply from American Home Shield

Hi Wayne,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Richard Gerdoney West Chester, OH

American Home Shield quickly responds to your needs, they are very reliable and fast.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for taking time to provide such a positive rating. We are so glad to hear that you have been pleased with the response time and that your repair needs have been met. We value your opinion and look forward to working with you again.

Jun. 23rd, 2021

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Verified Customer

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Heather Davis Spotsylvania, VA

Trust-they left my elderly mom with out AC and she had to pay herself to replace her unit. And she was a member for 12 years. 12 years they stole money from her

4 years ago

Reply from American Home Shield

Hello Heather. Thank you for letting us know about your concerns with the repair service for your mother's air conditioning. I hate to hear we did not meet her expectations. I would be happy to speak with you further regarding this matter.

Jun. 24th, 2021

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Verified Customer

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Marijana Leith Saint Louis, MO

Outsourcing their phone calls. You speak to people from the Philippines and many of them are very hard to understand

4 years ago

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Verified Customer

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Judith Smith Crown Point, IN

I had an issue with one of their providers and it has now been 2 weeks, at least 5 call from me ( average time in hold 25 minutes only to get someone I could not understand), with no return call

4 years ago

Reply from American Home Shield

Hi Judith. Thank you for taking time to provide feedback on your AHS experience. I am sorry to hear there is an issue with the service provider. I would be happy to speak with you to see if I can assist with getting this matter resolved.

Jun. 24th, 2021

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Verified Customer

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Gino Guarna Henderson, NV

Custumer response is very quick-. The service man that came was very good - clean and efficient

4 years ago

Reply from American Home Shield

Hi Gino,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Sharon Pirelli Norristown, PA

I'm not happy with how much I'm paying every month. And most of the time the service people you sent were good but not all

4 years ago

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Verified Customer

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Darrell Warrick San Angelo, TX

AMS has always been there when I called with something needed to be fixed. Thank you.

4 years ago

Reply from American Home Shield

Hi Darrell,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Dan Young San Antonio, TX

Promptly responds to my needs, competitive prices and qualified professional services.

4 years ago

Reply from American Home Shield

Good morning Dan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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justice bullard Danville, IN

They were very in getting me the help i needed that got my problem fixed the same day.

4 years ago

Reply from American Home Shield

Hi Justice,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Derrick Hill Conyers, GA

If I've had any issues, they were prompt in obtaining a vendor that remedied our problems.

4 years ago

Reply from American Home Shield

Hi Derrick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Verified Customer

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Andrew S Davis Albuquerque, NM

great service! Professional and we have used the service twice with no problems.

4 years ago

Reply from American Home Shield

Hi Andrew,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Caroline Danbury, CT

It took about three months for my dryer to be repaired . The counyless calls i had to make , the long wait yo talk to a rep and the illogical explanation given for the delay is ridiculous

4 years ago

Reply from American Home Shield

Hi Caroline,
I hate to hear about your less than satisfactory service experience to have the dryer repaired. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Verified Customer

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Dora Bartlett Atlanta, GA

Their service companies are good but they customers service is horrible they don't speak English

4 years ago

Reply from American Home Shield

Hi Dora,
We strive to provide you with a great team of technicians to complete each repair within a timely manner.

Jun. 23rd, 2021

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Verified Customer

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Urana Las Vegas, NV

My experience so far has been great. I used the services twice and the issues were resolved right away.

4 years ago

Reply from American Home Shield

Hi Urana,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Clare Caprariello Huntersville, NC

responsive to our needs - respectful. had been contacted by repair service within 24 hrs.

4 years ago

Reply from American Home Shield

Hi Clare,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Victor dortch Hinesville, GA

Been dealing with the same Airconditioner problems for the past three years and have to come out of pocket each time. Been going on a month now with no Ac in Georgia and the Heat is in the mid 90's

4 years ago

Reply from American Home Shield

Hi Victor,
I hate to hear about the ongoing air conditioner issues that have been experienced. I would be glad to speak with you to get the issues resolved.

Jun. 24th, 2021

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Verified Customer

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Charlie Kent McMinnville, OR

We are 9 weeks without a refrigerator with AHS not moving forward after multiple repairs and many many phone calls. Today alone resulted in 4 phone calls over 2 hours in length and nothing was resolved.

4 years ago

Reply from American Home Shield

Hi Charlie,
Thank you for bringing the unsatisfactory issues to our attention. I would be glad to speak with you to reach a resolution for the refrigerator.

Jun. 23rd, 2021

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Verified Customer

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Sarita Fobbs Wyncote, PA

Both times I needed to use the service, the process was easy and my issues were addressed quickly.

4 years ago

Reply from American Home Shield

Hi Sarita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Elmer Royal Tyler, TX

They always get top quality contractors, that is skilled in what they are doing,

4 years ago

Reply from American Home Shield

Hi Elmer. We are so glad you let us know how satisfied you were with the contractor. We always want you to be confident in the service we provide. Thank you for choosing American Home Shield.

Jun. 15th, 2021

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Verified Customer

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Charles A Smith Jr. Ewa Beach, HI

Customer service the second lady I talked to refused to help. She refused to let me talk to someone else. I have never experienced worse customer service. The only saving grace feom this experience was the contract company

4 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about your most recent American Home Shield service experience and the lack of assistance. I owuld be glad to speak with you to further assist.

Jun. 15th, 2021

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Verified Customer

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Cathy G Haney Brunswick, GA

They have not resolved the issue. I am still waiting on a call back to explain why the repairman said my appliance needs to be replaced yet AHS closed the service request as job completed.

4 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for bringing the appliance delay to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Barbara Baggett Vancouver, WA

Coverage for large items is adequate, but small items coverage only allows each defective part to be replaced, not tge whole

4 years ago

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Verified Customer

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Chrystal Meyer Chesapeake, VA

AHS is great! It is easy to request service and contractors respond quickly. Absolutely love AHS!

4 years ago

Reply from American Home Shield

Hi Chrystal,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Tiffani Brooks Manor, TX

The contractor's are knowledgeable and trust worthy. I feel like this warranty is money well spent.

4 years ago

Reply from American Home Shield

Hi Tiffani,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Seema Loveland, OH

Professional and excellent service! Great knowledge of problems. Great resolution.

4 years ago

Reply from American Home Shield

Hi Seema,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2021

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Verified Customer

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Jocelyn Broken Arrow, OK

Every time I ask for work request American home shield is prompt in getting me help.

4 years ago

Reply from American Home Shield

Hi Jocelyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Ted Smith Saint Joseph, MO

Prompt and quick service I have recommended 5 friends and 3 have already signed up

4 years ago

Reply from American Home Shield

Hi Ted,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Nicholas Brockington Columbia, SC

They ensured that my repairs were completed and followed up with me about my issues.

4 years ago

Reply from American Home Shield

HI Nicholas,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Robert Escobedo Lockhart, TX

American Home Shield is very prompt at resolving break downs. I just wish they would cover more on coverage.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for your feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Jun. 17th, 2021

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Verified Customer

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Tony tortorice Beaumont, TX

Off shore customer service is awful. Purchasing department low balls replacement unless I insist on a similar replacement.

4 years ago

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Verified Customer

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Mariano Figueroa Pflugerville, TX

Long wait time for request for service to complete and that's only if you manage to not get your request for service rejected. We have had a leaking hot water tank for two weeks now(today's date 6/9/21).

4 years ago

Reply from American Home Shield

Hi Mariano. I am very sorry to hear that you did not have a good experience with getting your water issues resolved. We want you to get the most out of your AHS coverage. I would be happy to speak with you regarding this matter to get a resolution for you.

Jun. 16th, 2021

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Verified Customer

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Michelle Freed Bates City, MO

Fast response time. My dryer stopped working and 2 days later someone came out and fixed it.

4 years ago

Reply from American Home Shield

Hi Michelle,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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Charles Gray

I like the idea of having an affordable way of replacing broken appliances and service in my house.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Charles,
We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

Jun. 18th, 2021

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Verified Customer

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Karen Cheatham Upper Marlboro, MD

AHS takes too long to approve and send out approvals for parts. The assigned companies cannot give you an appointment for follow up work until they hear back from AHS which can take days.

4 years ago

Reply from American Home Shield

Hi Karen, I am very sorry to hear about the delays with resolving your repair need. Thank you for letting us know about your experience. I would be happy to speak with you regarding this matter.

Jun. 16th, 2021

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Verified Customer

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Keely W Kempton, IL

It's taken A LOT linger than originally expected to have my dishwasher installed. It's been sitting in my garage for over a week.

4 years ago

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Verified Customer

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David B. Malkin Livingston, NJ

They are efficient. They contact a local contractor and they fix what's broken in 24 hours

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Renee Richer Spokane, WA

So far AHS has gotten me a phone number so I could contact repair businesses right away.

4 years ago

Reply from American Home Shield

Hi Renee, we are so happy to hear you have been happy with the service you have received so far. Thank you for taking time to let us know about your AHS experience. We look forward to working with you for your future repair needs.

Jun. 16th, 2021

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Verified Customer

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Elizabeth Jane Carter Denton, TX

Timely service. I know all costs up front. The contractors are knowledgeable and efficient

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2021

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Verified Customer

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Magdalena Louisville, KY

Attention and problems solved. The agents are taking care of the claims effectively.

4 years ago

Reply from American Home Shield

Thank you, Magdalena. We know how important it is to provide our members with reliable service and we are so happy to hear your problem was resolved. We look forward to providing you with the same level of service for your future repair needs. Thank you for trusting AHS.

Jun. 16th, 2021

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Verified Customer

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Deborah Irving, TX

The plumber came out and completed the job in no time flat! He was knowledgable and professional

4 years ago

Reply from American Home Shield

Deborah, we are so excited to hear about how good your experience was for your plumbing repair. We really appreciate you taking time to let us know. We will do our best to provide you with a great experience for your next repair need as well.

Jun. 15th, 2021

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Verified Customer

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Holly Ryan Lakeville, MN

They put bandaids on problems and you have to keep calling back and back to actually get fixed. No one in regular customer service speaks good English

4 years ago

Reply from American Home Shield

Hi Holly, thank you for your feed back regarding your AHS experience. I am sure it is frustrating if you feel your repairs needs were not met. I would be happy to speak with you further and try to resolve the matter for you.

Jun. 16th, 2021

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Verified Customer

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JG Littleton, CO

The contractor came out the next day. My American Home Shield warranty saved my over $1,700.

4 years ago

Reply from American Home Shield

Hi JG,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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Silvia Marroquin Nashville, TN

American Home Shield is quick to respond when I put in a request. They never let me down.

4 years ago

Reply from American Home Shield

Hi Silvia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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ANTONIO A COVINGTON Hampton, VA

good service and great quality i would recommend them to all my friends and family.

4 years ago

Reply from American Home Shield

Hi Antonio,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 15th, 2021

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Verified Customer

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SHEILA ANN JARMON Houston, TX

Any time I've requested service, it has been handled professionally and in a timely manner.

4 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 10th, 2021

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Verified Customer

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James Cooper Houston, TX

Always prompt and professional and they have great vendors that perform the work

4 years ago

Reply from American Home Shield

Hi James. Thank you for taking the time to rate your repair experience. We know how important it is to you to receive prompt and reliable service. We will do our best to provide you with the same level of service in the future.

Jun. 10th, 2021

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Verified Customer

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Theodore Jack Milton Houston, TX

Over the past several months, they have exhibited professional, courteous, and prompt service!

4 years ago

Reply from American Home Shield

Hi Theodore, we are so happy that you have received such positive service over the past several months. We always want you to know you can count on us when repairs are needed. Thank you for choosing AHS.

Jun. 10th, 2021

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Verified Customer

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Doris Blocker Houston, TX

Recent issue with air conditioning vendor who misrepresented the assessment of work and falsified the extent. I contested the vendor’s action no support from AHS

4 years ago

Reply from American Home Shield

Hi Doris,
I hate to hear about the ongoing delay in service to have the service issue repaired through AHS. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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