American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Cora Blakey Cincinnati, OH

They are pretty good about setting up appointments, but you almost have to shoot the appliance before it is replaced

5 years ago

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Verified Customer

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Anthony & Linda Eack Rock Hill, SC

All around efficient, professional and courteous. I would definitely recommend this company!

5 years ago

Reply from American Home Shield

Hi Anthony & Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2021

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Verified Customer

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Denise Green Fresno, CA

Good service with very quick response when an order is placed. Repairmen appear very quickly.

5 years ago

Reply from American Home Shield

HI Denise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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Valarie Garner-Scott Newark, DE

They were quick, efficient and on time. I did not spend my day waiting for a delivery.

5 years ago

Reply from American Home Shield

Hi Valarie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Judy Boyett Amarillo, TX

They were quick to react. Company was quick to respond, very friendly and good job done.

5 years ago

Reply from American Home Shield

Hi Judy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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Hali Saint Petersburg, FL

Efficient quick service. Friendly maintenance technicians. Ability to complete the service quickly.

5 years ago

Reply from American Home Shield

Hi Hali,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Julie Casa Grande, AZ

It is a great company! I have used them many times and never had a problem with their services.

5 years ago

Reply from American Home Shield

Hi Julie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Jessica Mills Ostrom Lake Isabella, CA

I like the concept of the warranty but I think they allot to much money on repairs when it would be cheaper and easier to replace sometimes.

5 years ago

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Verified Customer

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Mr Ed Fort Lauderdale, FL

Arrived during the appointed time. Technician knew what to check on the hot water tank.

5 years ago

Reply from American Home Shield

Hi Mr. Ed,
I appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

May. 5th, 2021

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Verified Customer

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Fred Henderson, NV

Easy to schedule and prompt response and comparable premiums compared to other companies.

5 years ago

Reply from American Home Shield

Hi Fred,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Patrick Fort Worth, TX

Very reliable and the techs they send are always professional and very knowledgeable.

5 years ago

Reply from American Home Shield

Hi Patrick,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Verified Customer

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Earnestine Johnson Summerville, SC

Always congenial. Very good at following up on satisfaction of service completed on project.

5 years ago

Reply from American Home Shield

Hi Earnestine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Neo Lindley Lancaster, TX

American Home Shield has quick responses and a great network of reliable contractors.

5 years ago

Reply from American Home Shield

Hi Neo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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Lee Mesa, AZ

Good service when needed but monthly fee is too high. After my first service call, my fee increased.

5 years ago

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Verified Customer

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Omar A. Echegoyen Westminster, MD

They are very efficient and thorough in regards to service and what they promise.

5 years ago

Reply from American Home Shield

Hi Omar,
We appreciate your feedback and hope you continue to enjoy!

May. 4th, 2021

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Verified Customer

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CP Las Vegas, NV

Service fee is excessive as all is done through application. Plan fee is also excessive, just like any insurance. You never have to speak with anyone, all can be done online or through app.

5 years ago

Reply from American Home Shield

Hi CP,
I hate to hear about your most recent experience with customer service and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Spencer Phenix City, AL

Professional service. Arrived on time and explain problems. Appointment CSR was very friendly.

5 years ago

Reply from American Home Shield

Hi Spencer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Mary Cowan Lancaster, CA

I have used AHS for years and problem resolution can take up to 2 weeks or more. Not good when your refrigerator is not working.

5 years ago

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Verified Customer

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Maria Merz Justice, IL

They're a great company. The man that came was prompt, informative, clean amex explain what is being done..

5 years ago

Reply from American Home Shield

Hi Maria,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

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Verified Customer

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Ali Glenwood, MD

Good and prompt attention to issues , all the issues resolved within a short period of time.

5 years ago

Reply from American Home Shield

Hi Ali,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Ihosvany Diaz Clarksville, TN

They have responded quickly and courteously to all my questions and requests. Two thumbs up!

5 years ago

Reply from American Home Shield

Hi Ihosvany,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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BJ Anderson Houston, TX

Because they are very dependable and will replace an item if they are unable to repair.

5 years ago

Reply from American Home Shield

Hi BJ Anderson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Connor Windermere, FL

Call back period too short. They bandaid patch things back together then expect you to pay a service fee when they break again 31 days later. I’ve spent thousands in Freon for a unit they refuse to replace.

5 years ago

Reply from American Home Shield

Hi Connor,
Thank you for alerting us of your most recent customer service experience. I would be glad to speak with you about the Freon cost/

Apr. 27th, 2021

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Verified Customer

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Priscilla May Atlanta, GA

Responsive and quality service, I have had every claim responded to in a timely manner

5 years ago

Reply from American Home Shield

Hi Priscilla,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 24th, 2021

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Verified Customer

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Kathyjoy Hammer Southlake, TX

It takes an hour to get someone on the phone, when you do they don’t speak English, The plumbers than contract with our incompetent end it is very hard to request a specific company.

5 years ago

Reply from American Home Shield

Hi Kathjoy, I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Gary Stafford, VA

They do respond quickly. The contractors they use are sometimes not as experienced as I would like to see.

5 years ago

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Verified Customer

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VA Metairie, LA

Poor communication and follow through. It took almost 3 weeks to get my water heater replaced. Nothing was in writing. The approval process was a horrible experience. The plumbers were great.

5 years ago

Reply from American Home Shield

Hi VA,
I hate to hear about your most recent AHS experience with the companies that have serviced the water heater. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Bonni Holiday Eldora, IA

I can call them and every time have polite phone people and hear from a service person very fast

5 years ago

Reply from American Home Shield

Hi Bonni,
Customer care is our main focus! We hope you continue to enjoy AHS and the resolutions we provide!

Apr. 24th, 2021

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Verified Customer

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Rochelle Henderson, NV

The technician they send out have all been polite, neat and get to work right away.

5 years ago

Reply from American Home Shield

Hi Rochelle,
Thank you for making us aware of your experience and the polite technicians who have serviced your home.

Apr. 24th, 2021

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Verified Customer

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Barbara Eason Tulsa, OK

Service is very fast and good. Job performance is excellent and very professional

5 years ago

Reply from American Home Shield

Hi Barbara,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 24th, 2021

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Verified Customer

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Clara Lowery Florence, SC

Because they get you your help as soon as possible when you have a problem with your appliances

5 years ago

Reply from American Home Shield

Hi Clara,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Matt Spartanburg, SC

Customer Service is great! When I need them they are here to help in whatever I need!

5 years ago

Reply from American Home Shield

Hi Matt,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Daniela Fernandez North Las Vegas, NV

They sent a contractor who did not look at all my issues on the ticket and then when I called to get information the male representative kept over talking me not letting me ask my questions

5 years ago

Reply from American Home Shield

Hi Daniela,
Thank you for bringing the customer service issues to our attention. I would be glad to speak with you to discuss your experience.

Apr. 23rd, 2021

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Verified Customer

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Tonya L Chivers Bradenton, FL

Very friendly and great service. Always on time and never an issue except the a/c company

5 years ago

Reply from American Home Shield

Hi Tonya,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Sharon Bonard Edmond, OK

Convenience and piece of mind. I have used them twice and it was a smooth transaction.

5 years ago

Reply from American Home Shield

Hi Sharon,
We appreciate your feedback and hope you continue to enjoy AHS!

Apr. 22nd, 2021

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Verified Customer

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Leslie Spring, TX

They did a good job until the last time we used them. The vendor never did give us a price and Home Shield was no help

5 years ago

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Verified Customer

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Sue Casa Grande, AZ

Consistently quick and reliable response when we need a home repair on a covered appliance.

5 years ago

Reply from American Home Shield

Hi Sue,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Regina Douglasville, GA

I’ve had two problems right after my policy started and received great service.

5 years ago

Reply from American Home Shield

Hi Regina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

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Verified Customer

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Jack Harris Tomball, TX

Easy to schedule appointments and work always completed quickly with no problems

5 years ago

Reply from American Home Shield

Hi Jack,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Steve Fort Lauderdale, FL

Most vendors are very good but some services in the plumbing area such as clogged drains are too strict

5 years ago

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Verified Customer

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Frank Mount Dora, FL

Professional and customer oriented. Techs have the skills knowledge abilities to fix the problems

5 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Pamela Hamilton Spring, TX

American Home Shield is a good Warranty company. They usually cover most items and provide great customer service

5 years ago

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Verified Customer

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Susan Anthem, AZ

They took care of everything. Contacting and Scheduling company to fix the problelm

5 years ago

Reply from American Home Shield

Hi Susan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Maggie Perkins Jackson, MS

I gave a 5 because I've never had a problem whenever I called to have things fixed.

5 years ago

Reply from American Home Shield

Hi Maggie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Angela Elgee Green Valley, AZ

Providers were sub par and couldn’t complete jobs. Trying to stop policy has been a nightmare. Also, can’t email them. Have to call and deal with people with foreign accents who are reading from scripts.

5 years ago

Reply from American Home Shield

Hi Angela,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to get the issue resolved.

Apr. 27th, 2021

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Verified Customer

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Dia Adams The Colony, TX

Expensive for what you get and I don't like that when we sold the house we had to pay a cancellation fee! What the heck, do you think we want to continue without a house! Crazy!

5 years ago

Reply from American Home Shield

Hi Dia,
Thank you for bringing this to our attention. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Nyrazan Magary Glendale, AZ

Always fast and do a great job. I have used the service 2x and they are very nice.

5 years ago

Reply from American Home Shield

Hi Nyrazan,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

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Verified Customer

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Phil and Mary McKune Cedar Rapids, IA

I have tried to call, the phone rings 3-4 times then I get a dial tone, also tried to log in to post a clam and say sorry page unavailable

5 years ago

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Verified Customer

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Anonymous Dallas, TX

I am not happy with customer services. It is too hard to explain things and trying to understand while trying to explain your problem.

5 years ago

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Verified Customer

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Tracey Staley, NC

They are honest & quick to help. It’s either repaired or replaced with no problems!!

5 years ago

Reply from American Home Shield

Hi Tracey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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