American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Don Durnil Temecula, CA

Their fees keep getting higher. The response time is getting longer and they keep losing good contractors. 1st trip fixes are non-existent.

4 years ago

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Verified Customer

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Walter and Vanessa Welch Las Vegas, NV

Excellent Service For outside contractors such as air conditions and heating checkups

4 years ago

Reply from American Home Shield

Hi Walter and Vanessa,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Carla Brown Milwaukee, WI

Speedy response time, listens to my concerns to determine in order to provide the best options

4 years ago

Reply from American Home Shield

Hi Carla,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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Randolph Graham Germantown, MD

They have always supplied us with good reliable contractors that did the works better than expected

4 years ago

Reply from American Home Shield

Hi Randolph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

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Verified Customer

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Susan Ray Knoxville, TN

Very prompt service. Dependable. The companies they use have been very friendly and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Chuck Haslet, TX

Fast response to requests for service. Companies contracted for repairs have been excellent.

4 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Larry Gegg Lake Placid, FL

Other than a very long & unnecessary initial delay in speaking to an agent the service is good

4 years ago

Reply from American Home Shield

Larry, we value your opinion and feedback. Thank you for taking time to let us know that the service you received was good as well as where we need to improve. We understand that your time is valuable and look forward to providing you with better service in the future when trying to reach our agents.

May. 28th, 2021

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Verified Customer

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Consuelo H Anyalechi Tampa, FL

I was given the appointment I wanted, the contractor was informative and professional.

4 years ago

Reply from American Home Shield

Hi Consuelo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Anonymous Pflugerville, TX

You need to have a place in your system where a person can terminate their account if they so desire

4 years ago

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Verified Customer

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Dora Smyrna, DE

They are a very reliable company. Their customer service is courteous and accommondating.

4 years ago

Reply from American Home Shield

Hi Dora,
We are pleased to hear about your service experience and hope you continue to enjoy AHS!

May. 25th, 2021

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Verified Customer

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Kyisha Bakersfield, CA

Quick response and fast service. The company chosen was reliable with great customer service

4 years ago

Reply from American Home Shield

HI Kyisha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Rob Centralia, MO

Great website easy to work with. I have recommended this company to many of my clients.

4 years ago

Reply from American Home Shield

Hi Rob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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Darlene Welch Mesa, AZ

The people that have been sent out have been knowledgeable and able to complete the repair.

4 years ago

Reply from American Home Shield

Hi Darlene,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 31st, 2021

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Verified Customer

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Tracy Lott Yukon, OK

Customer service department is top notch. The service repair person was prompt and efficient.

4 years ago

Reply from American Home Shield

Hi Tracy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Douglas Nulle Las Vegas, NV

Excellent response and service. Very knowledgeable and professional contractors.

4 years ago

Reply from American Home Shield

Hi Douglas,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Christy and Ronald De Soto, MO

Customers service people are friendly and get people out here to fix things. Thank you.

4 years ago

Reply from American Home Shield

Hi Christy & Ronald,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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John Lasenberry Millington, MD

Very professional, listen to their clients and do their best to complete their job.

4 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

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Verified Customer

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Clippard Merrily Myrtle Beach, SC

Prompt, friendly, efficient, personable, explained what was wrong and how he fixed it.

4 years ago

Reply from American Home Shield

Hi Clippard,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Phil Pittsburg, TX

Timely service, peace of mind. Some of the best insurance money you could spend.

4 years ago

Reply from American Home Shield

Hi Phil,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2021

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Verified Customer

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Brent Davidson Bloomfield Hills, MI

Good service and coverage, good value, the coverage and replacement options are excellent.

4 years ago

Reply from American Home Shield

Hi Brent,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

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Verified Customer

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Carol Laurel, MD

Money that you pay for a service and sometimes nothing can be fixed. Should be another fee just for consultation.

4 years ago

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Verified Customer

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Eula Don Freed Claremore, OK

Takes too long to get repairs fixed. Ready Service was slow and not installed correctly. I have to call a local plummer to fix it.

4 years ago

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Verified Customer

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Joanie Canyon Country, CA

So far, although I have only one experience to report on, I was highly satisfied.

4 years ago

Reply from American Home Shield

Hi Joanie,
Thank you for your AHS feedback!

May. 7th, 2021

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Verified Customer

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C Rancho Santa Fe, CA

Good coverage and easy to use. Professional "subs" get the work done in a timely manner.

4 years ago

Reply from American Home Shield

Hi C,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Rodney George West Bloomfield, MI

Quick service they always fix the problem and if they can't, they replace the unit.

4 years ago

Reply from American Home Shield

Hi Rodney,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2021

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Verified Customer

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C. Arnold Plano, TX

Have always received good service and fast responses from them when I had a problem.

4 years ago

Reply from American Home Shield

Hi C. Arnold,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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D Hood Camden, NC

I have been with them for many years and have never had to worry about anything.

4 years ago

Reply from American Home Shield

Hi D Hood,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

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Verified Customer

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Susan Nagel Farmersville Station, NY

Problem solved ASAP. Easy to get claim started. Sent knowledgeable repair service.

4 years ago

Reply from American Home Shield

Hi Susan,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

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Verified Customer

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Cora Blakey Cincinnati, OH

They are pretty good about setting up appointments, but you almost have to shoot the appliance before it is replaced

4 years ago

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Verified Customer

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Neo Lindley Lancaster, TX

American Home Shield has quick responses and a great network of reliable contractors.

4 years ago

Reply from American Home Shield

Hi Neo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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Earnestine Johnson Summerville, SC

Always congenial. Very good at following up on satisfaction of service completed on project.

4 years ago

Reply from American Home Shield

Hi Earnestine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Fred Henderson, NV

Easy to schedule and prompt response and comparable premiums compared to other companies.

4 years ago

Reply from American Home Shield

Hi Fred,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Jessica Mills Ostrom Lake Isabella, CA

I like the concept of the warranty but I think they allot to much money on repairs when it would be cheaper and easier to replace sometimes.

4 years ago

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Verified Customer

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CP Las Vegas, NV

Service fee is excessive as all is done through application. Plan fee is also excessive, just like any insurance. You never have to speak with anyone, all can be done online or through app.

4 years ago

Reply from American Home Shield

Hi CP,
I hate to hear about your most recent experience with customer service and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Spencer Phenix City, AL

Professional service. Arrived on time and explain problems. Appointment CSR was very friendly.

4 years ago

Reply from American Home Shield

Hi Spencer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Denise Green Fresno, CA

Good service with very quick response when an order is placed. Repairmen appear very quickly.

4 years ago

Reply from American Home Shield

HI Denise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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Mary Cowan Lancaster, CA

I have used AHS for years and problem resolution can take up to 2 weeks or more. Not good when your refrigerator is not working.

4 years ago

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Verified Customer

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Hali Saint Petersburg, FL

Efficient quick service. Friendly maintenance technicians. Ability to complete the service quickly.

4 years ago

Reply from American Home Shield

Hi Hali,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Anthony & Linda Eack Rock Hill, SC

All around efficient, professional and courteous. I would definitely recommend this company!

4 years ago

Reply from American Home Shield

Hi Anthony & Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2021

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Verified Customer

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Valarie Garner-Scott Newark, DE

They were quick, efficient and on time. I did not spend my day waiting for a delivery.

4 years ago

Reply from American Home Shield

Hi Valarie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Judy Boyett Amarillo, TX

They were quick to react. Company was quick to respond, very friendly and good job done.

4 years ago

Reply from American Home Shield

Hi Judy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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Julie Casa Grande, AZ

It is a great company! I have used them many times and never had a problem with their services.

4 years ago

Reply from American Home Shield

Hi Julie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Mr Ed Fort Lauderdale, FL

Arrived during the appointed time. Technician knew what to check on the hot water tank.

4 years ago

Reply from American Home Shield

Hi Mr. Ed,
I appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

May. 5th, 2021

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Verified Customer

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Patrick Fort Worth, TX

Very reliable and the techs they send are always professional and very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Patrick,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Verified Customer

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Lee Mesa, AZ

Good service when needed but monthly fee is too high. After my first service call, my fee increased.

4 years ago

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Verified Customer

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Omar A. Echegoyen Westminster, MD

They are very efficient and thorough in regards to service and what they promise.

4 years ago

Reply from American Home Shield

Hi Omar,
We appreciate your feedback and hope you continue to enjoy!

May. 4th, 2021

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Verified Customer

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Ali Glenwood, MD

Good and prompt attention to issues , all the issues resolved within a short period of time.

4 years ago

Reply from American Home Shield

Hi Ali,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Maria Merz Justice, IL

They're a great company. The man that came was prompt, informative, clean amex explain what is being done..

4 years ago

Reply from American Home Shield

Hi Maria,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

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Verified Customer

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Priscilla May Atlanta, GA

Responsive and quality service, I have had every claim responded to in a timely manner

4 years ago

Reply from American Home Shield

Hi Priscilla,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 24th, 2021

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Verified Customer

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Connor Windermere, FL

Call back period too short. They bandaid patch things back together then expect you to pay a service fee when they break again 31 days later. I’ve spent thousands in Freon for a unit they refuse to replace.

4 years ago

Reply from American Home Shield

Hi Connor,
Thank you for alerting us of your most recent customer service experience. I would be glad to speak with you about the Freon cost/

Apr. 27th, 2021

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