American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Sherry Baton Rouge, LA

They are very reliable and helpful. They took care of my problem in a timely manner.

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

check_circle

Verified Customer

star star star star star

Betsy M Virginia Beach, VA

Excellent, prompt service. Nice range of product replacement options, and ease of implementation.

5 years ago

Reply from American Home Shield

We are glad you enjoyed your service from us.

Mar. 19th, 2021

check_circle

Verified Customer

star star star star star

audreyb Mableton, GA

AHS uses reliable contractors, knoledgable about home repairs. The company is very responsive.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

check_circle

Verified Customer

star star star star star

Chuck Chesapeake, VA

This company has lived up to its name. Very affordable and quality professional service.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

check_circle

Verified Customer

star star star star star

Prasad Sammamish, WA

Prompt service. Good coverage. Over the years, my experience has been consistently good

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Angela Green Batesville, MS

Very good customer service! And always willing to help and get the problem slove

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

check_circle

Verified Customer

star star star star star

Linda Laramie Saint Charles, MO

Every time I have had to make a service call a get a quick response and quality service

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Esther Bates Silver Spring, MD

The Patience and courtesy of the people I spoke to on the phone.I am old and (lo tech) 5

5 years ago

Reply from American Home Shield

I am glad we were able to help you.

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Eden Riverside, CA

Offerings are aligned to what we have needed, service is prompt using quality providers.

5 years ago

Reply from American Home Shield

Hi Eden,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Altug Kazanoglu Richmond, VA

AHS refers you as soon as you call them. The staff is very friendly and helpful.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Paula Gardner Sacramento, CA

I found that the company that they sent out to repair my refrigerator freezer was top notch.

5 years ago

Reply from American Home Shield

Hi Paula,
We are pleased to hear about the company that serviced you and delivered a top notch experience.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Cindy Padilla Conroe, TX

American Home Shield was dependable .I called them and they handled the repair for me.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Ross Missoula, MT

American home shield has always been very fast at fixing things. I will renew every year

5 years ago

Reply from American Home Shield

Hi Ross,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Andre Jackson McDonough, GA

Great response time between initial request and assignment from company that will perform the service.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 16th, 2021

check_circle

Verified Customer

star star star star star

Linda Jonesboro, GA

This company is very reliable, usually respond within minutes of your online contact.

5 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star

Benita Jones Peoria, IL

Good quality service at affordable rates. Reputable contractors used for services

5 years ago

Reply from American Home Shield

Hi Benita,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Napier Bowie, MD

All Home Warranties are way over rated. They do have qualified technicians, just small unqualified technicians that don’t know what they are doing. I have to call other services companies to get the job done.

5 years ago

Reply from American Home Shield

Hi Kenneth,
I hate to hear about your most recent to call another company to get the job done. I would be glad to speak with you.

Apr. 1st, 2021

check_circle

Verified Customer

star star star star star

Arthur Reiff Asbury Park, NJ

Easy to request service. Good customer representative ability to resolve issues.

5 years ago

Reply from American Home Shield

Hi Arthr,
Thank youu for sharing your feedback and we hope you continue to enjoy American Home Shield!

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star

Daniel J. Potts San Pedro, CA

they did exactly what was prepared for my service. So, it was quick, and done well.

5 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Angie Martinez Aurora, CO

Great coverage for a decent price. If they don’t get it right the first time they will come back free of charge.

5 years ago

Reply from American Home Shield

Thanks for sharing what you experienced with us.

Apr. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dan Portland, OR

They don't always fix the problem and then they offer me the chance to buy a new item with not enough money to get a comparable quality.

5 years ago

check_circle

Verified Customer

star star star star star

Gayle Plano, TX

They are very responsive and professional in having someone come out to fix your problem.

5 years ago

Reply from American Home Shield

Hi Gayle,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Chandra Goodman Washington, DC

I haven’t had a negative experience yet every issue in my home has been resolved fairly quickly.

5 years ago

Reply from American Home Shield

HI Chandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Pamela Corcoran, CA

Prompt and efficient service. Really like that when possible local repair services are dispatched.

5 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

lillian radford East Saint Louis, IL

prompt service. repairs done were as expected. cleaned up before they left. very professional

5 years ago

Reply from American Home Shield

Hi Lillian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Shabnam Seth Germantown, TN

They communicate well and try to resolve no matter what the problem is. We are very happy with AHS.

5 years ago

Reply from American Home Shield

Hi Shabnam,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

jeff holland Corpus Christi, TX

they do what they say in a timely manner, the only problem i have is getting ahold of them

5 years ago

Reply from American Home Shield

Hi Jeff,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Marlene Nolanville, TX

always a timely AMS response and professional providers and problem is solved first time

5 years ago

Reply from American Home Shield

Hi Marlene,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

check_circle

Verified Customer

star star star star star

Tim M. Casa Grande, AZ

Prompt response to claim, seamless process. Service person calls to schedule within 24 hours

5 years ago

Reply from American Home Shield

Hi Tim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Carolyn and Robert Meek Antioch, CA

Care in a timely fashion Comfortable with service associates sent to do the repairs.

5 years ago

Reply from American Home Shield

Hi Carolyn & Robert,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

check_circle

Verified Customer

star star star star star

Cathy Prescott, AZ

I’ve had AHS for years and have always had great service when I need to use them!

5 years ago

Reply from American Home Shield

Hi Cathy,
We really appreciate you taking the time to share your rating with us. We appreciate your years of patronage and look forward to servicing you again soon.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star

Melissa Norris Tyler, TX

American Home Shield has been our service provider for years & they have always responded promptly.

5 years ago

Reply from American Home Shield

Hi Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Sue Windermere, FL

Professional, prompt, great customer service. Service tech knowledge and courtesy was great

5 years ago

Reply from American Home Shield

Hi Sue,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Tom Ysbrand Claremore, OK

Outstanding company, easy to deal with, works to help you resolve problems with your home.

5 years ago

Reply from American Home Shield

Hi Tom,
Thank you for sharing your feedback with AHS!

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Jerry Tanner Sublime, TX

Do what they say they agree to doing. Warranty the work and parts used in repairs.

5 years ago

Reply from American Home Shield

Hi Jerry,
We strive to fulfill our promises and complete the repairs under your American Home Shield warranty.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Julie NC Jacksonville, NC

My calls have always been answered quickly and the response from contractors are the same.

5 years ago

Reply from American Home Shield

Hi Julie,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Richard Crain Mesquite, NV

They honor their contract and are very prompt when I have had an issue with my home.

5 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Stephanie Dongarra Lutherville-Timonium, MD

They were great when they came in a timely manor but it cost me $100.00 just for them to re-light my water heater.

5 years ago

check_circle

Verified Customer

star star star star star

Mohamed Amir Kara Acworth, GA

I am satisfied with service provided, customer service and the quick response. Thank you

5 years ago

Reply from American Home Shield

Hi Mohamed,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Evelyn Tucson, AZ

Always respond in a timely manner, excellent service from technicians, great price!

5 years ago

Reply from American Home Shield

Hi Evelyn,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Richard Roberson New Braunfels, TX

Always a very short hold when I call. Very responsive, great follow through on issues.

5 years ago

Reply from American Home Shield

Hi Richard,
We strive to provide you with prompt interactions and a great customer service experience.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Robert Irwin Churchton, MD

Their access is simple, the response quick and professional, and the repairs get done properly.

5 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star

Nelda Edinburg, TX

Great service and prompt service including communication of available hours to do job.

5 years ago

Reply from American Home Shield

Hi Nelda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Stephen Scherer Vail, AZ

They responded quickly to garage door opener issue. No discussion and replaced. Very pleased

5 years ago

Reply from American Home Shield

Hi Stephen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star

Wayne Fayetteville, NC

They are quick and reliable. The provide extra peace of mind for when something happens.

5 years ago

Reply from American Home Shield

Hi Wayne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Greg Sharpe Millbrook, AL

Value for the money. When I call it's because something I need is broken, timeliness is not always on point.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Don Osborne Knoxville, TN

Dryer was checked February 11 and was not repairable per Sears service have called 8 times and no response unable to contact American Home Shield in the United States very upset

5 years ago

Reply from American Home Shield

Hi Don,
I hate to hear about your most recent experience. I would be glad to speak with you to get the dryer issues resolved.

Mar. 8th, 2021

check_circle

Verified Customer

star star star star star

Marianne Hagood Seabrook, SC

They took care of my needs immediately. The serviceperson showed up as scheduled.

5 years ago

Reply from American Home Shield

Hi Marianne,
Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Chris Clay Niceville, FL

Responsive in setting up repair work and quality of their selected vendor for the work.

5 years ago

Reply from American Home Shield

Hi Chris,
Thank you for sharing your experience about the completed repairs and the contractor that completed the work.

Mar. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Valencia Stephens Jonesboro, GA

American Home Shield denied my claim and refused to submit documentation to me regarding their decision. Their lack of transparency made me feel like they are not an honest company.

5 years ago

Reply from American Home Shield

Hi Valencia,
Thank you for bringing the issues that you have experienced to our attention.

Mar. 8th, 2021

American Home Shield Reviews