American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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David Wilmot San Jose, CA

Quick response by the contractor. Problem was solved professionally and responsively!

5 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Art in AZ Anthem, AZ

AHS is always there when we need them. Great customer service, fast resolution.

5 years ago

Reply from American Home Shield

Hi Art,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2021

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Verified Customer

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ALICE FORBES Redding, CA

They are responsive and very professional and I have not had any issues with any of my claims.

5 years ago

Reply from American Home Shield

Hi Alice,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Joyce Dallas, TX

They completed the work and worker was on time and I did nothave to wait all day for him to arrive

5 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for your feedback and the praise for the contractors that completed the repairs.

Apr. 1st, 2021

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Verified Customer

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Barbara Alma, GA

They are getting better at finding service companies. We live in a rural area. Their prices are high.

5 years ago

Reply from American Home Shield

Thanks for sharing our improvements.

Apr. 7th, 2021

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Verified Customer

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Eudith Troy Baird Gulfport, MS

I have never had trouble of any kind with the people you send out. They are all very good.

5 years ago

Reply from American Home Shield

Hi Eudith,
Thank you for your kind words. I hope you continue to have a great experience.

Apr. 1st, 2021

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Verified Customer

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Mark Sheahan Yuba City, CA

Had two services in one call, only one was completed the other was forgotten and will be almost two weeks out

5 years ago

Reply from American Home Shield

Hi Mark,
We appreciate you sharing feedback about your most recent service experience and the repairs that were completed on both service calls.

Apr. 6th, 2021

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Verified Customer

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Harris Samuels New Smyrna Beach, FL

They often send unqualified plumbers. In the contract fine print they have ways to weasel out of expensive A/C repairs. Replacement appliances may be the wrong color.

5 years ago

Reply from American Home Shield

Hi Harris,
I hate to hear about the AC repairs that had additional non covered cost associated to complete to job. I would be glad to speak with you.

Apr. 1st, 2021

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Verified Customer

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Cari Davenport, WA

Great customer service. Unfortunately they don't have installers to install even though we live in a large city.

5 years ago

Reply from American Home Shield

We apologize for any issues you had with your installation. Thanks for sharing.

Apr. 7th, 2021

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Verified Customer

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Fred Huntsville, TX

service and response to problem. Took control of problem after several problems with same item.

5 years ago

Reply from American Home Shield

Hi Fred,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Willie Harris Stafford, VA

Outstanding service each time I call for support. Never had an issue that they could not solve.

5 years ago

Reply from American Home Shield

Hi Willie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Olanio Saint Cloud, FL

Copay for A/C Freon too much. Other than that I think that AHS is worth the premium I pay each month.

5 years ago

Reply from American Home Shield

We're glad you see the value of your policy with us.

Apr. 16th, 2021

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Verified Customer

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Art Munoz Scotts Valley, CA

No complaints on the technicians but it took 6 months to figure out how to repair our refrigerator.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Brenda S. Midway Park, NC

AHS always sent the vest people who are always able to resolve whatever issue I may have.

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 18th, 2021

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Verified Customer

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Cynthia McCarty Gardendale, AL

They do exactly what their commercial says. If they can't fix it they will replace it.

5 years ago

Reply from American Home Shield

Thanks for sharing your feedback. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 18th, 2021

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Verified Customer

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Dan Johnson Middletown, DE

They always , get the job done .I would recommend Home Shield to a friend or family member

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 18th, 2021

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Verified Customer

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Lizeth Salinas Houston, TX

Professional and efficient all the time keeping posted when they about to arrived

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Evelyn M PRIEST Vienna, MO

They try to get out of repairing or replacing covered items any time they can find a way. Their service reps they contract look out for AMS best interest and not the consumer.

5 years ago

Reply from American Home Shield

Thanks for providing your feedback. I hate that you were not satisfied with your experience. I will reach out to you via email to offer further assistance.

Mar. 19th, 2021

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Verified Customer

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Whitney Lee Bossier City, LA

Excellent and timely service. Called on a Friday and mission accomplished on Tuesday.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 18th, 2021

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Verified Customer

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TERI J CASEY Sullivan, MO

They really worked hard to locate someone to replace my hot water heater. Great work!

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 18th, 2021

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Verified Customer

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Chuck Chesapeake, VA

This company has lived up to its name. Very affordable and quality professional service.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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audreyb Mableton, GA

AHS uses reliable contractors, knoledgable about home repairs. The company is very responsive.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Betsy M Virginia Beach, VA

Excellent, prompt service. Nice range of product replacement options, and ease of implementation.

5 years ago

Reply from American Home Shield

We are glad you enjoyed your service from us.

Mar. 19th, 2021

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Verified Customer

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Sherry Baton Rouge, LA

They are very reliable and helpful. They took care of my problem in a timely manner.

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Angela Green Batesville, MS

Very good customer service! And always willing to help and get the problem slove

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Prasad Sammamish, WA

Prompt service. Good coverage. Over the years, my experience has been consistently good

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 22nd, 2021

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Verified Customer

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Paula Gardner Sacramento, CA

I found that the company that they sent out to repair my refrigerator freezer was top notch.

5 years ago

Reply from American Home Shield

Hi Paula,
We are pleased to hear about the company that serviced you and delivered a top notch experience.

Mar. 23rd, 2021

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Verified Customer

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Altug Kazanoglu Richmond, VA

AHS refers you as soon as you call them. The staff is very friendly and helpful.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 23rd, 2021

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Verified Customer

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Eden Riverside, CA

Offerings are aligned to what we have needed, service is prompt using quality providers.

5 years ago

Reply from American Home Shield

Hi Eden,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

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Verified Customer

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Esther Bates Silver Spring, MD

The Patience and courtesy of the people I spoke to on the phone.I am old and (lo tech) 5

5 years ago

Reply from American Home Shield

I am glad we were able to help you.

Mar. 24th, 2021

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Verified Customer

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Linda Laramie Saint Charles, MO

Every time I have had to make a service call a get a quick response and quality service

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 24th, 2021

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Verified Customer

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Cindy Padilla Conroe, TX

American Home Shield was dependable .I called them and they handled the repair for me.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 24th, 2021

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Verified Customer

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Ross Missoula, MT

American home shield has always been very fast at fixing things. I will renew every year

5 years ago

Reply from American Home Shield

Hi Ross,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Andre Jackson McDonough, GA

Great response time between initial request and assignment from company that will perform the service.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you.

Apr. 16th, 2021

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Verified Customer

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Linda Jonesboro, GA

This company is very reliable, usually respond within minutes of your online contact.

5 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Benita Jones Peoria, IL

Good quality service at affordable rates. Reputable contractors used for services

5 years ago

Reply from American Home Shield

Hi Benita,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Kenneth Napier Bowie, MD

All Home Warranties are way over rated. They do have qualified technicians, just small unqualified technicians that don’t know what they are doing. I have to call other services companies to get the job done.

5 years ago

Reply from American Home Shield

Hi Kenneth,
I hate to hear about your most recent to call another company to get the job done. I would be glad to speak with you.

Apr. 1st, 2021

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Verified Customer

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Arthur Reiff Asbury Park, NJ

Easy to request service. Good customer representative ability to resolve issues.

5 years ago

Reply from American Home Shield

Hi Arthr,
Thank youu for sharing your feedback and we hope you continue to enjoy American Home Shield!

Mar. 17th, 2021

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Verified Customer

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Dan Portland, OR

They don't always fix the problem and then they offer me the chance to buy a new item with not enough money to get a comparable quality.

5 years ago

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Verified Customer

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Angie Martinez Aurora, CO

Great coverage for a decent price. If they don’t get it right the first time they will come back free of charge.

5 years ago

Reply from American Home Shield

Thanks for sharing what you experienced with us.

Apr. 16th, 2021

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Verified Customer

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Daniel J. Potts San Pedro, CA

they did exactly what was prepared for my service. So, it was quick, and done well.

5 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2021

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Verified Customer

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Gayle Plano, TX

They are very responsive and professional in having someone come out to fix your problem.

5 years ago

Reply from American Home Shield

Hi Gayle,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Pamela Corcoran, CA

Prompt and efficient service. Really like that when possible local repair services are dispatched.

5 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 11th, 2021

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Verified Customer

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Chandra Goodman Washington, DC

I haven’t had a negative experience yet every issue in my home has been resolved fairly quickly.

5 years ago

Reply from American Home Shield

HI Chandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2021

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Verified Customer

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Shabnam Seth Germantown, TN

They communicate well and try to resolve no matter what the problem is. We are very happy with AHS.

5 years ago

Reply from American Home Shield

Hi Shabnam,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

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Verified Customer

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Marlene Nolanville, TX

always a timely AMS response and professional providers and problem is solved first time

5 years ago

Reply from American Home Shield

Hi Marlene,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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lillian radford East Saint Louis, IL

prompt service. repairs done were as expected. cleaned up before they left. very professional

5 years ago

Reply from American Home Shield

Hi Lillian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Tim M. Casa Grande, AZ

Prompt response to claim, seamless process. Service person calls to schedule within 24 hours

5 years ago

Reply from American Home Shield

Hi Tim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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jeff holland Corpus Christi, TX

they do what they say in a timely manner, the only problem i have is getting ahold of them

5 years ago

Reply from American Home Shield

Hi Jeff,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

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Verified Customer

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Carolyn and Robert Meek Antioch, CA

Care in a timely fashion Comfortable with service associates sent to do the repairs.

5 years ago

Reply from American Home Shield

Hi Carolyn & Robert,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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