American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Terry Odessa, TX

It’s been good for us, everything we requested repairs have been done on time.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Verified Customer

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Maureen Doherty Green Bay, WI

I’ve been with American Home Shield for seventeen years, great service, well worth having.

4 years ago

Reply from American Home Shield

Thanks for your loyalty.

Mar. 29th, 2021

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Verified Customer

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Carey Ross Vallejo, CA

Responsive to request in a timely manner. Vendors sometimes delayed with parts.

4 years ago

Reply from American Home Shield

Hi Carey,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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LaCole Harris Laurel, MD

Horrible service, worst contractors. Still waiting for a manager to call me, it’s been over 2 weeks. I’ve called the contractor company that they sent out numerous times, left messages, no call back. Biggest SCAM

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Mary Ann Gilliland Wexford, PA

Home Shield has given us excellent service for multiple appliance issues and replacements.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Verified Customer

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Monet Fisher Stockton, CA

Makes things so simple and easy - always fast to respond and always professional service providers!

4 years ago

Reply from American Home Shield

Hi Monet,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Raymond Collins Vilonia, AR

It doesn’t take long for them to get you to a company you need to get your problem solved

4 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Shirley Bordon Independence, MO

Very knowledgeable, was willing to walk me through the process and very thorough

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Caity McCardell Grover Beach, CA

I've had good experiences with AHS. Very helpful customer service and prompt service.

4 years ago

Reply from American Home Shield

Hi Caity,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Mariah Holman Redding, CA

Everything has been quick and easy so far. I’m very satisfied with my coverage.

4 years ago

Reply from American Home Shield

Hi Mariah,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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John Niskey Eureka, CA

It’s the best home warranty company per the local appliance dealer and repair facility.

4 years ago

Reply from American Home Shield

Hi John,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 30th, 2021

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Verified Customer

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Jill Kansas City, KS

Great Service, reasonably monthly fee, and service call fee. Great customer service!

4 years ago

Reply from American Home Shield

Hi Jill,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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MCRB Pickerington, OH

AHS provides great service and is very responsive handling my warranty concerns.

4 years ago

Reply from American Home Shield

Hi MCRB,
Thanks for placing your trust in us and your willingness to share. We look forward to servicing you again soon!

Mar. 30th, 2021

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Verified Customer

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Mrs. Darron Ramona, CA

They have always been responsive quickly and have sent qualified repair persons.

4 years ago

Reply from American Home Shield

Hi Mrs. Darron,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Juan E. Obregon Sr. Kempner, TX

company has been very reliable when we needed them. Crews sent for repairs have been top notch

4 years ago

Reply from American Home Shield

Hi Juan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Sharon Stewart Easton, MD

American Home Shield was very efficient and took care of our problems in an expeditious manner

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Meral Topcu Grand Rapids, MI

Great service and customer service. I have peace of mind when anything breaks in my house

4 years ago

Reply from American Home Shield

Hi Meral,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service, a peace of mind and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Judy North Las Vegas, NV

He can in he knew what to do to fix the dishwasher and he did it with no problems.

4 years ago

Reply from American Home Shield

Hi Judy,
Thank you for your feedback!

Apr. 1st, 2021

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Verified Customer

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Mel Efros Sherman Oaks, CA

For years they have promptly repaired all items requested and even replaced a major appliance

4 years ago

Reply from American Home Shield

Hi Mel,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Art in AZ Anthem, AZ

AHS is always there when we need them. Great customer service, fast resolution.

4 years ago

Reply from American Home Shield

Hi Art,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2021

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Verified Customer

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Cedric Jefferson, GA

Great service, on time and good work experience and knowledge of how well you are working

4 years ago

Reply from American Home Shield

Hi Cedric,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Jennifer Birmingham, AL

The staff really care about assisting you with the problem. great to work with.

4 years ago

Reply from American Home Shield

Hi Jennifer,
It is our goal to provide you with the best team of customer care associates to ensure that every service request is completed.

Apr. 1st, 2021

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Verified Customer

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David Wilmot San Jose, CA

Quick response by the contractor. Problem was solved professionally and responsively!

4 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Cari Davenport, WA

Great customer service. Unfortunately they don't have installers to install even though we live in a large city.

4 years ago

Reply from American Home Shield

We apologize for any issues you had with your installation. Thanks for sharing.

Apr. 7th, 2021

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Verified Customer

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Harris Samuels New Smyrna Beach, FL

They often send unqualified plumbers. In the contract fine print they have ways to weasel out of expensive A/C repairs. Replacement appliances may be the wrong color.

4 years ago

Reply from American Home Shield

Hi Harris,
I hate to hear about the AC repairs that had additional non covered cost associated to complete to job. I would be glad to speak with you.

Apr. 1st, 2021

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Verified Customer

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Mark Sheahan Yuba City, CA

Had two services in one call, only one was completed the other was forgotten and will be almost two weeks out

4 years ago

Reply from American Home Shield

Hi Mark,
We appreciate you sharing feedback about your most recent service experience and the repairs that were completed on both service calls.

Apr. 6th, 2021

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Verified Customer

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Eudith Troy Baird Gulfport, MS

I have never had trouble of any kind with the people you send out. They are all very good.

4 years ago

Reply from American Home Shield

Hi Eudith,
Thank you for your kind words. I hope you continue to have a great experience.

Apr. 1st, 2021

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Verified Customer

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ALICE FORBES Redding, CA

They are responsive and very professional and I have not had any issues with any of my claims.

4 years ago

Reply from American Home Shield

Hi Alice,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Barbara Alma, GA

They are getting better at finding service companies. We live in a rural area. Their prices are high.

4 years ago

Reply from American Home Shield

Thanks for sharing our improvements.

Apr. 7th, 2021

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Verified Customer

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Joyce Dallas, TX

They completed the work and worker was on time and I did nothave to wait all day for him to arrive

4 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for your feedback and the praise for the contractors that completed the repairs.

Apr. 1st, 2021

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Verified Customer

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Fred Huntsville, TX

service and response to problem. Took control of problem after several problems with same item.

4 years ago

Reply from American Home Shield

Hi Fred,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Willie Harris Stafford, VA

Outstanding service each time I call for support. Never had an issue that they could not solve.

4 years ago

Reply from American Home Shield

Hi Willie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Olanio Saint Cloud, FL

Copay for A/C Freon too much. Other than that I think that AHS is worth the premium I pay each month.

4 years ago

Reply from American Home Shield

We're glad you see the value of your policy with us.

Apr. 16th, 2021

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Verified Customer

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Art Munoz Scotts Valley, CA

No complaints on the technicians but it took 6 months to figure out how to repair our refrigerator.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Cynthia McCarty Gardendale, AL

They do exactly what their commercial says. If they can't fix it they will replace it.

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 18th, 2021

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Verified Customer

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Brenda S. Midway Park, NC

AHS always sent the vest people who are always able to resolve whatever issue I may have.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 18th, 2021

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Verified Customer

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Dan Johnson Middletown, DE

They always , get the job done .I would recommend Home Shield to a friend or family member

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 18th, 2021

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Verified Customer

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Evelyn M PRIEST Vienna, MO

They try to get out of repairing or replacing covered items any time they can find a way. Their service reps they contract look out for AMS best interest and not the consumer.

4 years ago

Reply from American Home Shield

Thanks for providing your feedback. I hate that you were not satisfied with your experience. I will reach out to you via email to offer further assistance.

Mar. 19th, 2021

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Verified Customer

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Lizeth Salinas Houston, TX

Professional and efficient all the time keeping posted when they about to arrived

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Whitney Lee Bossier City, LA

Excellent and timely service. Called on a Friday and mission accomplished on Tuesday.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 18th, 2021

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Verified Customer

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TERI J CASEY Sullivan, MO

They really worked hard to locate someone to replace my hot water heater. Great work!

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 18th, 2021

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Verified Customer

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audreyb Mableton, GA

AHS uses reliable contractors, knoledgable about home repairs. The company is very responsive.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Betsy M Virginia Beach, VA

Excellent, prompt service. Nice range of product replacement options, and ease of implementation.

4 years ago

Reply from American Home Shield

We are glad you enjoyed your service from us.

Mar. 19th, 2021

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Verified Customer

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Sherry Baton Rouge, LA

They are very reliable and helpful. They took care of my problem in a timely manner.

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Chuck Chesapeake, VA

This company has lived up to its name. Very affordable and quality professional service.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Angela Green Batesville, MS

Very good customer service! And always willing to help and get the problem slove

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Prasad Sammamish, WA

Prompt service. Good coverage. Over the years, my experience has been consistently good

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 22nd, 2021

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Verified Customer

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Eden Riverside, CA

Offerings are aligned to what we have needed, service is prompt using quality providers.

4 years ago

Reply from American Home Shield

Hi Eden,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

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Verified Customer

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Altug Kazanoglu Richmond, VA

AHS refers you as soon as you call them. The staff is very friendly and helpful.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 23rd, 2021

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Verified Customer

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Linda Laramie Saint Charles, MO

Every time I have had to make a service call a get a quick response and quality service

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 24th, 2021

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