American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Phyllis Transue

good response , but follow-up somewhat confusing. Technical staff that came to the house were very professional.

4 years ago

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claudia walker

Communication with me/ Excellent serviceman who explained what he was doing / prompt service

4 years ago

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Louis

They are there whenever we have an issue. Thankfully they were there for our pool needs.

4 years ago

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Mark Schill

Over the 15 plus years I have always had good luck with repairs and response time

4 years ago

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Kim Owens

They were very professional, fixed my garbage disposal very fast and was super nice

4 years ago

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Tim Q

Their contractors take a long time to schedule appointments. They often won't cover the most expensive part of the repair (Freon for example)

4 years ago

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Donald Wilcox

Excellent service from billing to actually calling or booking an appointment online.

4 years ago

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Kenneth Wells

They respond quickly to service calls. They people they send out are qualified and courteous.

4 years ago

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Larry Woolen

Every time we've had a problem and called, they've always responded with professional people.

4 years ago

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yolanda miller

They are very professional polite,answer all your concerns Help to get the request done

4 years ago

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Jim R

The service is great and the relatively low monthly cost of $75 monthly is worth it.

4 years ago

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Joseph Spell

Because they have helped me with Two issues and They have resolved both issues! With no problems!!

4 years ago

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Nancy

Send incompetent contractor that try to make you pay extra .. contractors not required to leave comments in writing with homeowners .. always side with contractors who write comments to benefit them getting more money

4 years ago

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jellybean

I've had good responses thus far and they are next day in the service[s] job requested.

4 years ago

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Vince

Very good service regarding response & 3x had good representatives answer/handle requests.

4 years ago

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Doris

They have contractors who respond quickly, however they shiould replace items instead of repairing them. We like some contractors better than others.

4 years ago

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Robyn

Service technicians arrive when promised, fixed what was needed, and educated this new homeowner.

4 years ago

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Steven Washington

We always receive prompt attention to our service calls, as well as professional service.

4 years ago

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Terri

TThey always contacted me within hours! Everybody they sent out were trustworthy.

4 years ago

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Dennis Taylor

American Home Shield is great but some of their outside contractors have really dropped the ball for being timely

4 years ago

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Aishah Abdul-Matin

They lost one star due to the delay in being able to quickly contact the company for any issues or concerns

4 years ago

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Nirmala Mallela

Reported claim online and the company called right away and took care of it quickly.

4 years ago

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Ed Delgado

They companies they sub the work out to are terrible. Horrible communication and amount of time it takes to fix things is unacceptable.

4 years ago

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Jose Sheppard

have had to usee the service twice since i enrolled.issues resolved twice as promised.

4 years ago

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Karen Rasmussen

AHS made a premature decision about reimbursement that resulted in a great deal of difficulty for me. The issue remains unresolved and I have lost confidence that AHS will honor its warranty coverage.

4 years ago

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Andre Robinson

Timeliness of service, i.e., time it took to come out, and professionalism of contractor

4 years ago

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S.

The times I have called them their response has been reasonable & their work was professional.

4 years ago

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Bryan Sanders

Fast service at an affordable price. The vendors they use are always professional.

4 years ago

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Lynda Vance

Great customer Service, prompt responses, easy to submit a request for service, great piece of mind

4 years ago

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Marilyn

They responded in a timely manner - we did not suffer from the heat for too long.

4 years ago

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Regina Ramos

Quick response time. The vendor that was sent was very professional and efficient.

4 years ago

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Ieshea White

The always come through with repair or replacement, though not expeditiously sometimes. y

4 years ago

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Matt Furniss

I’ve had unresolved issues that cost me out of pocket cost after my service fee and monthly installment!

4 years ago Edited January 10, 2024

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Vicki

Have had a repair person that fixed my problem with no wait to see if it was covered.

4 years ago

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Susie

They fix what they come here for, they clean up and they’re professional and friendly

4 years ago Edited September 14, 2021

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Gary Anderson

They are easy to do business with, they show up when they say they will and they fix the problem!

4 years ago

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Linda Dukes

Service callout providers have been getting much better. Only reason for not rating 5 stars is annual fee.

4 years ago

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Jamillah Wheaton

I rated a 5 before but my last service could not come out for 1 1/2 weeks to come out which is not good for a refrigerator leak.

4 years ago

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Rachel Hoover

Horrible customer service. Took nearly 2 weeks to get recall appointment.. left on hold for over an hour every single time in which I had to call which was every day this past week.. problem still unresolved!

4 years ago

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Debbie Scott

It took them four weeks to replace my refigerator in September 2019. My HVAC went out in December 2019 and I had to pay for that myself. It took them 6 weeks to replace my microwave, took them 11 weeks to fix my stove.

4 years ago

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Ron Shaw

I am very disappointed with the way AHS handle my account for $100 credit that I was given then, tried to collect the funds when I used the credit for my garbage disposal repair!

4 years ago

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Woody

Customer service personnel are friendlhy and make every effort to get claims initiated quickly

4 years ago

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Mrs Tracey

American home shield is great about sending out service agents in a timely matter

4 years ago

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Mae Mae

The phone service stinks and they push you to do all online which is at times difficult. I've called multiple times and waited over 1 hour for a call only to be told to go to the internet.

4 years ago

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Emily

Wait for hours to talk to someone. Assigned contractor that couldn't work in my county. I had to spend hours straightening it out.

4 years ago

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Ralph

I can call day or night. And for the most part get help on what ever is wrong with in 24 hours.

4 years ago

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Rita Smith

They came through for us. I'm a new home owner a d wS at a lost when the ceiling started leaking.

4 years ago

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R Randall Casa Grande, AZ

We've been with AHS for several years now it is one of he best investments we've made.

4 years ago

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Alfredo Tobon Wylie, TX

Everyone was very professional had no issues keep doing what you're doing excellent teamwork

4 years ago

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Anonymous Glendale, AZ

There fast and efficient, I Great results, Great Service Company's That Service My Problems.

4 years ago

American Home Shield Reviews