American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Ivy Knoxville, TN

Professional. Reputable. No gimmicks/no hassle. 5 repair service. 5 replacement on another item.

5 years ago

Reply from American Home Shield

Hi Ivy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Richard C. Orozco Clovis, CA

convenience of online service requests, 5 response to requests and 5 repair or replace service

5 years ago

Reply from American Home Shield

Hi Richard,
Thank you for sharing your feedback!

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Ryan J. Pelton Kansas City, MO

3 service, and value. We have had multiple appliances repaired with no problems.

5 years ago

Reply from American Home Shield

Hi Ryan,
Thank you for your feedback!

Feb. 8th, 2021

check_circle

Verified Customer

star star star star star

Sandra Somers Bessemer, AL

Satifaction with repairs made. Servicemen were polite & cleaned behind theirselves.

5 years ago

Reply from American Home Shield

Hi Sandra,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Reynaldo Ramos Phoenix, AZ

Easy to use, convenient, professional to work with, responsive to problem resolution

5 years ago

Reply from American Home Shield

Hi Reynaldo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Al MacLean Cameron, NC

Almost always get quick response. Most of the persons sent to the house do a 3 job.

5 years ago

Reply from American Home Shield

Hi Al,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Alvin Nelson Belle Plaine, KS

They work hard to take care of the problem s, and follow up to see if it is corrected.

5 years ago

Reply from American Home Shield

Hi Alvin,
We strive to provide you with the best customer service experience and hope you continue to enjoy!

Feb. 8th, 2021

check_circle

Verified Customer

star star star star star

Cindy Beggs Altamonte Springs, FL

I open up a case and I'm taken care of. Nothing to worry about with their coverage!

5 years ago

Reply from American Home Shield

Hi Cindy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 8th, 2021

check_circle

Verified Customer

star star star star star

Carolyn Fayetteville, NC

Professional. Polite, and helpful. Listened to the complete issue without interruption

5 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

M.E.M. Pinetop, AZ

Quick Response, no equivocation, immediate assignment of Service Provider, EXCELLENCE!!!

5 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Corenthia Williams Magnolia, DE

Service has been great and the representatives are very professional as well as friendly.

5 years ago

Reply from American Home Shield

Hi Corenthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Mary Evans Colorado Springs, CO

Company quickly responds to online request and assign needed repair person within minutes

5 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Kenny Reeves El Mirage, AZ

Explant overall experience, i have never had any issues that AHS wasn't able to help me with

5 years ago

Reply from American Home Shield

Hi Kenny,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

check_circle

Verified Customer

star star star star star

Kathy Roy Cibolo, TX

I've never had any issues with this company and they are very prompt with service requests.

5 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Carita Metairie, LA

Reliable and professional. I've used services from this company regularly with 3 results

5 years ago

Reply from American Home Shield

Hi Carita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2021

check_circle

Verified Customer

star star star star star

Glenda Derish Orange, TX

They had someone respond quickly!! They called the same day I contacted American Home Shield.

5 years ago

Reply from American Home Shield

Hi Glenda,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Timothy Mortenson Killeen, TX

3 service, great pricing, and timely maintenance. The time to get something fixed is quick.

5 years ago

Reply from American Home Shield

Hi Timothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

mike Henderson, NV

we have had a few different service calls and they have responded and fixed issue very quickly.

5 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Larry Castor Brainerd, MN

AHS is prompt, thorough and easy to get service on the web site. Kept me updated on every step.

5 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Elaine Columbia, SC

I have not had a problem with them, they have responded to all my request in a professional way.

5 years ago

Reply from American Home Shield

Hi Elaine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Marcos Ortega Bakersfield, CA

service was 5. They were easy to set up appointment and work was done in a timely manner.

5 years ago

Reply from American Home Shield

Hi Marcos,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Teri Mabank, TX

Customer service is great. They have helped us out with an ongoing problem until it was resolved.

5 years ago

Reply from American Home Shield

Hi Teri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Randall Harperee Woodbridge, VA

quick response to my problem. Constant and effective communication between contractor and customer

5 years ago

Reply from American Home Shield

Hi Randall,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Tavell Brooklyn, MD

They are a great company and very responsive. They assure any and all issues are handled correctly.

5 years ago

Reply from American Home Shield

Hi Tavell,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

check_circle

Verified Customer

star star star star star_border

John Tribuiano Sacramento, CA

They were great, electrician was timely, competent and went above and beyond to satisfy our concerns,

5 years ago

check_circle

Verified Customer

star star star star star_border

Latisha Maywood, IL

When there us an issue, you should be able to communicate with someone other than Custer service Rep.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Ballwin, MO

They have consistently provided me with 3 service for appliances, heating, and AC--Air Conditioning

5 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Adam Smithfield, VA

Fast and reliable service. They came out within 24 hours and my heat was restored!

5 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Ray Kochert Wichita, KS

Always Fast Rsponse Time Vendors always schedule repair call in 24 hourd or less.

5 years ago

Reply from American Home Shield

Hi Ray,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Andrew Raaf Saint Louis, MO

Service was easy to schedule. Ed Lock and Keys re-keyed locks in a timely matter.

5 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Wilber Oro Valley, AZ

Quick response. Venders who come to the house are qualified and fix the problem.

5 years ago

Reply from American Home Shield

Hi Wilber,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

check_circle

Verified Customer

star star star star star

Gary Harrington Sr San Antonio, TX

Their contractors do good work, are very professional and perform service in a timely manner.

5 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

check_circle

Verified Customer

star star star star star

Jennifer Reath San Antonio, TX

Call was quick, service was scheduled quickly and service company was good and reliable.

5 years ago

Reply from American Home Shield

Hi Jennifer,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Ellen Arvada, CO

I always get a super fast response to any issue I have with appliances in my home.

5 years ago

Reply from American Home Shield

Hi Ellen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Nicole Schlegel Woodland Hills, CA

Quick, easy and friendly. They assigned a vendor to help fix our problem in a timely manner

5 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Susan Bruno Lemoore, CA

Good service, sometimes a bit slow. Inconsistent service when you have to call again for same issue.

5 years ago

check_circle

Verified Customer

star star star star star

Lucy Chaghouri Tracy, CA

Great customer service. fast response time. Works with very good technicians. And companies

5 years ago

Reply from American Home Shield

Hi Lucy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Elmer C. Jose Ewa Beach, HI

Professionalism and courtesy of customer service agents are unmatched and proper.

5 years ago

Reply from American Home Shield

Hi Elmer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

check_circle

Verified Customer

star star star star star

Anthony Songini La Fayette, GA

reliable and fast service and gives me peace of mind for crucial items in my house.

5 years ago

Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Greg Holloway Bradenton, FL

Quick and efficient, usually have someone out to you within one day if not that day

5 years ago

Reply from American Home Shield

Hi Greg,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Bud Sarasota, FL

Have used AHS for years and find them reliable and "money saving" every time I use them.

5 years ago

Reply from American Home Shield

Hi Bud, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

H Cole Paso Robles, CA

Customer service is fantastic. They make sure everything is completed to our satisfaction.

5 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Janice Stewart San Antonio, TX

Timely response, service. Professional service people you want to come back to your home

5 years ago

Reply from American Home Shield

Hi Janice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 26th, 2021

check_circle

Verified Customer

star star star star star

Martin Ojeda Canutillo, TX

The Technicians arrived on time and performed the repair in an efficient and timely manner.

5 years ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Debby guzman Fullerton, CA

On time, fast, great repair people. Became out twice to fix ice maker, no charge second time out

5 years ago

Reply from American Home Shield

Hi Debby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Reynaldo Damian Corona, CA

Fast and very efficient service , I'm satisfied with the solution they provided me. Thanks

5 years ago

Reply from American Home Shield

Hi Reynaldo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

RR Clarksburg, MD

on time and quick. on time and quick. on time and quick. on time and quick. on time and quick.

5 years ago

Reply from American Home Shield

Hi RR,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

Chelsea J Avilla, IN

Heat went out and that night they had someone calling to schedule for the next day

5 years ago

Reply from American Home Shield

Hi Chelsea,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

Larry Marcrum Spanish Fort, AL

Always take care of the problem!!! Most of the time able to dispatch service within a few days!

5 years ago

Reply from American Home Shield

Hi Larry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

BARBARA Rockville, MD

HAD MY PROBLEM SOLVED IN TIMELY MANNER HAD SOMEONE CALL FIRST DAY TO MAKE AN APPOINTMENT

5 years ago

Reply from American Home Shield

HI Barbara,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

American Home Shield Reviews