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American Home Shield Reviews

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8.8

Overall Score

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Ivy Knoxville, TN

Professional. Reputable. No gimmicks/no hassle. 5 repair service. 5 replacement on another item.

5 years ago

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Reply from American Home Shield

Hi Ivy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Richard C. Orozco Clovis, CA

convenience of online service requests, 5 response to requests and 5 repair or replace service

5 years ago

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Reply from American Home Shield

Hi Richard,
Thank you for sharing your feedback!

Feb. 5th, 2021

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Ryan J. Pelton Kansas City, MO

3 service, and value. We have had multiple appliances repaired with no problems.

5 years ago

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Reply from American Home Shield

Hi Ryan,
Thank you for your feedback!

Feb. 8th, 2021

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Sandra Somers Bessemer, AL

Satifaction with repairs made. Servicemen were polite & cleaned behind theirselves.

5 years ago

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Reply from American Home Shield

Hi Sandra,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 4th, 2021

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Reynaldo Ramos Phoenix, AZ

Easy to use, convenient, professional to work with, responsive to problem resolution

5 years ago

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Reply from American Home Shield

Hi Reynaldo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

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Al MacLean Cameron, NC

Almost always get quick response. Most of the persons sent to the house do a 3 job.

5 years ago

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Reply from American Home Shield

Hi Al,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Alvin Nelson Belle Plaine, KS

They work hard to take care of the problem s, and follow up to see if it is corrected.

5 years ago

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Reply from American Home Shield

Hi Alvin,
We strive to provide you with the best customer service experience and hope you continue to enjoy!

Feb. 8th, 2021

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Cindy Beggs Altamonte Springs, FL

I open up a case and I'm taken care of. Nothing to worry about with their coverage!

5 years ago

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Reply from American Home Shield

Hi Cindy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 8th, 2021

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Carolyn Fayetteville, NC

Professional. Polite, and helpful. Listened to the complete issue without interruption

5 years ago

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Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

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M.E.M. Pinetop, AZ

Quick Response, no equivocation, immediate assignment of Service Provider, EXCELLENCE!!!

5 years ago

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Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Corenthia Williams Magnolia, DE

Service has been great and the representatives are very professional as well as friendly.

5 years ago

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Reply from American Home Shield

Hi Corenthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

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Mary Evans Colorado Springs, CO

Company quickly responds to online request and assign needed repair person within minutes

5 years ago

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Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Kenny Reeves El Mirage, AZ

Explant overall experience, i have never had any issues that AHS wasn't able to help me with

5 years ago

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Reply from American Home Shield

Hi Kenny,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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Kathy Roy Cibolo, TX

I've never had any issues with this company and they are very prompt with service requests.

5 years ago

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Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Carita Metairie, LA

Reliable and professional. I've used services from this company regularly with 3 results

5 years ago

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Reply from American Home Shield

Hi Carita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2021

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Glenda Derish Orange, TX

They had someone respond quickly!! They called the same day I contacted American Home Shield.

5 years ago

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Reply from American Home Shield

Hi Glenda,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 4th, 2021

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Timothy Mortenson Killeen, TX

3 service, great pricing, and timely maintenance. The time to get something fixed is quick.

5 years ago

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Reply from American Home Shield

Hi Timothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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mike Henderson, NV

we have had a few different service calls and they have responded and fixed issue very quickly.

5 years ago

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Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Larry Castor Brainerd, MN

AHS is prompt, thorough and easy to get service on the web site. Kept me updated on every step.

5 years ago

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Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Elaine Columbia, SC

I have not had a problem with them, they have responded to all my request in a professional way.

5 years ago

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Reply from American Home Shield

Hi Elaine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 5th, 2021

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Marcos Ortega Bakersfield, CA

service was 5. They were easy to set up appointment and work was done in a timely manner.

5 years ago

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Reply from American Home Shield

Hi Marcos,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Teri Mabank, TX

Customer service is great. They have helped us out with an ongoing problem until it was resolved.

5 years ago

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Reply from American Home Shield

Hi Teri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Randall Harperee Woodbridge, VA

quick response to my problem. Constant and effective communication between contractor and customer

5 years ago

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Reply from American Home Shield

Hi Randall,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Tavell Brooklyn, MD

They are a great company and very responsive. They assure any and all issues are handled correctly.

5 years ago

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Reply from American Home Shield

Hi Tavell,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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John Tribuiano Sacramento, CA

They were great, electrician was timely, competent and went above and beyond to satisfy our concerns,

5 years ago

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Latisha Maywood, IL

When there us an issue, you should be able to communicate with someone other than Custer service Rep.

5 years ago

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Anonymous Ballwin, MO

They have consistently provided me with 3 service for appliances, heating, and AC--Air Conditioning

5 years ago

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Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Adam Smithfield, VA

Fast and reliable service. They came out within 24 hours and my heat was restored!

5 years ago

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Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Ray Kochert Wichita, KS

Always Fast Rsponse Time Vendors always schedule repair call in 24 hourd or less.

5 years ago

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Reply from American Home Shield

Hi Ray,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Andrew Raaf Saint Louis, MO

Service was easy to schedule. Ed Lock and Keys re-keyed locks in a timely matter.

5 years ago

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Reply from American Home Shield

Hi Andrew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Wilber Oro Valley, AZ

Quick response. Venders who come to the house are qualified and fix the problem.

5 years ago

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Reply from American Home Shield

Hi Wilber,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Gary Harrington Sr San Antonio, TX

Their contractors do good work, are very professional and perform service in a timely manner.

5 years ago

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Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Jennifer Reath San Antonio, TX

Call was quick, service was scheduled quickly and service company was good and reliable.

5 years ago

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Reply from American Home Shield

Hi Jennifer,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Ellen Arvada, CO

I always get a super fast response to any issue I have with appliances in my home.

5 years ago

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Reply from American Home Shield

Hi Ellen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Nicole Schlegel Woodland Hills, CA

Quick, easy and friendly. They assigned a vendor to help fix our problem in a timely manner

5 years ago

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Reply from American Home Shield

Hi Nicole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Susan Bruno Lemoore, CA

Good service, sometimes a bit slow. Inconsistent service when you have to call again for same issue.

5 years ago

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Lucy Chaghouri Tracy, CA

Great customer service. fast response time. Works with very good technicians. And companies

5 years ago

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Reply from American Home Shield

Hi Lucy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Elmer C. Jose Ewa Beach, HI

Professionalism and courtesy of customer service agents are unmatched and proper.

5 years ago

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Reply from American Home Shield

Hi Elmer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Anthony Songini La Fayette, GA

reliable and fast service and gives me peace of mind for crucial items in my house.

5 years ago

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Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Greg Holloway Bradenton, FL

Quick and efficient, usually have someone out to you within one day if not that day

5 years ago

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Reply from American Home Shield

Hi Greg,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Bud Sarasota, FL

Have used AHS for years and find them reliable and "money saving" every time I use them.

5 years ago

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Reply from American Home Shield

Hi Bud, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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H Cole Paso Robles, CA

Customer service is fantastic. They make sure everything is completed to our satisfaction.

5 years ago

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Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Janice Stewart San Antonio, TX

Timely response, service. Professional service people you want to come back to your home

5 years ago

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Reply from American Home Shield

Hi Janice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 26th, 2021

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Martin Ojeda Canutillo, TX

The Technicians arrived on time and performed the repair in an efficient and timely manner.

5 years ago

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Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Debby guzman Fullerton, CA

On time, fast, great repair people. Became out twice to fix ice maker, no charge second time out

5 years ago

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Reply from American Home Shield

Hi Debby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Reynaldo Damian Corona, CA

Fast and very efficient service , I'm satisfied with the solution they provided me. Thanks

5 years ago

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Reply from American Home Shield

Hi Reynaldo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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RR Clarksburg, MD

on time and quick. on time and quick. on time and quick. on time and quick. on time and quick.

5 years ago

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Reply from American Home Shield

Hi RR,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Chelsea J Avilla, IN

Heat went out and that night they had someone calling to schedule for the next day

5 years ago

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Reply from American Home Shield

Hi Chelsea,


Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Larry Marcrum Spanish Fort, AL

Always take care of the problem!!! Most of the time able to dispatch service within a few days!

5 years ago

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Reply from American Home Shield

Hi Larry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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BARBARA Rockville, MD

HAD MY PROBLEM SOLVED IN TIMELY MANNER HAD SOMEONE CALL FIRST DAY TO MAKE AN APPOINTMENT

5 years ago

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Reply from American Home Shield

HI Barbara,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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