American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Ryan J. Pelton Kansas City, MO

3 service, and value. We have had multiple appliances repaired with no problems.

5 years ago

Reply from American Home Shield

Hi Ryan,
Thank you for your feedback!

Feb. 8th, 2021

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Verified Customer

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Marcos Ortega Bakersfield, CA

service was 5. They were easy to set up appointment and work was done in a timely manner.

5 years ago

Reply from American Home Shield

Hi Marcos,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Latisha Maywood, IL

When there us an issue, you should be able to communicate with someone other than Custer service Rep.

5 years ago

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Verified Customer

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John Tribuiano Sacramento, CA

They were great, electrician was timely, competent and went above and beyond to satisfy our concerns,

5 years ago

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Verified Customer

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Tavell Brooklyn, MD

They are a great company and very responsive. They assure any and all issues are handled correctly.

5 years ago

Reply from American Home Shield

Hi Tavell,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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Verified Customer

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Randall Harperee Woodbridge, VA

quick response to my problem. Constant and effective communication between contractor and customer

5 years ago

Reply from American Home Shield

Hi Randall,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Adam Smithfield, VA

Fast and reliable service. They came out within 24 hours and my heat was restored!

5 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Ray Kochert Wichita, KS

Always Fast Rsponse Time Vendors always schedule repair call in 24 hourd or less.

5 years ago

Reply from American Home Shield

Hi Ray,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Andrew Raaf Saint Louis, MO

Service was easy to schedule. Ed Lock and Keys re-keyed locks in a timely matter.

5 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Wilber Oro Valley, AZ

Quick response. Venders who come to the house are qualified and fix the problem.

5 years ago

Reply from American Home Shield

Hi Wilber,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Ellen Arvada, CO

I always get a super fast response to any issue I have with appliances in my home.

5 years ago

Reply from American Home Shield

Hi Ellen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Verified Customer

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Elmer C. Jose Ewa Beach, HI

Professionalism and courtesy of customer service agents are unmatched and proper.

5 years ago

Reply from American Home Shield

Hi Elmer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Lucy Chaghouri Tracy, CA

Great customer service. fast response time. Works with very good technicians. And companies

5 years ago

Reply from American Home Shield

Hi Lucy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Susan Bruno Lemoore, CA

Good service, sometimes a bit slow. Inconsistent service when you have to call again for same issue.

5 years ago

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Verified Customer

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Nicole Schlegel Woodland Hills, CA

Quick, easy and friendly. They assigned a vendor to help fix our problem in a timely manner

5 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Jennifer Reath San Antonio, TX

Call was quick, service was scheduled quickly and service company was good and reliable.

5 years ago

Reply from American Home Shield

Hi Jennifer,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Gary Harrington Sr San Antonio, TX

Their contractors do good work, are very professional and perform service in a timely manner.

5 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Anthony Songini La Fayette, GA

reliable and fast service and gives me peace of mind for crucial items in my house.

5 years ago

Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Verified Customer

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Greg Holloway Bradenton, FL

Quick and efficient, usually have someone out to you within one day if not that day

5 years ago

Reply from American Home Shield

Hi Greg,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Bud Sarasota, FL

Have used AHS for years and find them reliable and "money saving" every time I use them.

5 years ago

Reply from American Home Shield

Hi Bud, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Verified Customer

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Janice Stewart San Antonio, TX

Timely response, service. Professional service people you want to come back to your home

5 years ago

Reply from American Home Shield

Hi Janice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 26th, 2021

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Verified Customer

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Martin Ojeda Canutillo, TX

The Technicians arrived on time and performed the repair in an efficient and timely manner.

5 years ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Debby guzman Fullerton, CA

On time, fast, great repair people. Became out twice to fix ice maker, no charge second time out

5 years ago

Reply from American Home Shield

Hi Debby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Reynaldo Damian Corona, CA

Fast and very efficient service , I'm satisfied with the solution they provided me. Thanks

5 years ago

Reply from American Home Shield

Hi Reynaldo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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H Cole Paso Robles, CA

Customer service is fantastic. They make sure everything is completed to our satisfaction.

5 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Larry Marcrum Spanish Fort, AL

Always take care of the problem!!! Most of the time able to dispatch service within a few days!

5 years ago

Reply from American Home Shield

Hi Larry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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RR Clarksburg, MD

on time and quick. on time and quick. on time and quick. on time and quick. on time and quick.

5 years ago

Reply from American Home Shield

Hi RR,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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BARBARA Rockville, MD

HAD MY PROBLEM SOLVED IN TIMELY MANNER HAD SOMEONE CALL FIRST DAY TO MAKE AN APPOINTMENT

5 years ago

Reply from American Home Shield

HI Barbara,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Chelsea J Avilla, IN

Heat went out and that night they had someone calling to schedule for the next day

5 years ago

Reply from American Home Shield

Hi Chelsea,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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PAUL MCENEANY Rancho Santa Fe, CA

DIFFICULT T CONTACT CORCT PERSON. DIFFICULT TO OBTAN QUALIFIED REPAIR. DIFFICULT TO OBTA IN A DOWN DRAFTREPLACEMENT THAT IN EXITATINGFITS IN CABINET

5 years ago

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Verified Customer

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Michelle Lewis, CO

It took over five months to resolve a refrigerator issue. If I called AHS I needed to allot at least an hour for the call as customer service is incredibly slow.

5 years ago

Reply from American Home Shield

Hi Michelle,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Verified Customer

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Joseph Trevino Manor, TX

Very professional and timely. I was very pleased with the work/repair that was done.

5 years ago

Reply from American Home Shield

Hi Joseph,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 26th, 2021

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Verified Customer

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James Wilson West Chester, OH

Use of their coverage on things in our home have saved us several hundred dollars.

5 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Ron Leland, NC

They do what they say the will do. Coverage is as stated in their contract. Very reliable.

5 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Cathy pendergast Fair Play, SC

They do all the work finding vendors paying them I just have to be there to open the door!

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Dortha Jasper, TX

Their customer service is excellent. They make sure their customers are completely satified.

5 years ago

Reply from American Home Shield

Hi Dortha,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Rhonda Muller Fort Worth, TX

Always quick to get service/repairs. I have always been happy with the companies they send out.

5 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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M Spencer New Braunfels, TX

They're skilled and professional technicians that get the job done! Excellent customer service.

5 years ago

Reply from American Home Shield

Hi M,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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Chris McDermott Gilbertsville, PA

Claim was processed quickly, but tech arrived, said they would order part. Never heard back from them for weeks. Claim is closed.

5 years ago

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Verified Customer

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James Cloud Portsmouth, VA

The response time was very quick which saved the food in my refrigerator and freezer

5 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Neal Virginia Beach, VA

Some good experiences; some bad, the bad typically involve long delays in getting parts and authorizations being ignored by AHS

5 years ago

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Verified Customer

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Thomasine Moore Jacksonville, NC

They have responded to each of my request and remained until the task was completed

5 years ago

Reply from American Home Shield

Hi Thomasine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Sarah Carlos Kirkland, WA

Always great service! we have had them for 11+ years and will be life long customers

5 years ago

Reply from American Home Shield

Hi Sarah,
Your patronage for over the past 11 years has been more than appreciated at American Home Shield.

Jan. 30th, 2021

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Verified Customer

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Aline Rahier Lancaster, CA

They are efficient and fast in finding the right technicians to fix your home issues.

5 years ago

Reply from American Home Shield

Hi Aline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Starr Hensley Nampa, ID

It's it's a good company they're always on it when I come in to make sure that my work gets done

5 years ago

Reply from American Home Shield

Hi Starr,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 22nd, 2021

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Verified Customer

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Donna Chandler, AZ

ease of scheduling; prompt return call from vendor; efficient and excellent completion of job

5 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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T Helendale, CA

Non english speaking staff on the phone,,,dont return calls,, wont cover broken items,, wont follow up with work orders that require additional services.

5 years ago

Reply from American Home Shield

Hi T,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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Marie Dickerman Fort Sumner, NM

They've always been prompt, send reputable efficient repair people, and get the job done.

5 years ago

Reply from American Home Shield

Hi Marie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Larry Cook San Jacinto, CA

Excellent response time with outstanding in fixing issues. Terrific help from your staff.

5 years ago

Reply from American Home Shield

Hi Larry,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Krystal Fairfield, CA

They take care of their customers and provide excellent service for a affordable price.

5 years ago

Reply from American Home Shield

Hi Krystal,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

American Home Shield Reviews