American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Joseph Trevino Manor, TX

Very professional and timely. I was very pleased with the work/repair that was done.

5 years ago

Reply from American Home Shield

Hi Joseph,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 26th, 2021

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Verified Customer

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Michelle Lewis, CO

It took over five months to resolve a refrigerator issue. If I called AHS I needed to allot at least an hour for the call as customer service is incredibly slow.

5 years ago

Reply from American Home Shield

Hi Michelle,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Verified Customer

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PAUL MCENEANY Rancho Santa Fe, CA

DIFFICULT T CONTACT CORCT PERSON. DIFFICULT TO OBTAN QUALIFIED REPAIR. DIFFICULT TO OBTA IN A DOWN DRAFTREPLACEMENT THAT IN EXITATINGFITS IN CABINET

5 years ago

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Verified Customer

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Ron Leland, NC

They do what they say the will do. Coverage is as stated in their contract. Very reliable.

5 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Cathy pendergast Fair Play, SC

They do all the work finding vendors paying them I just have to be there to open the door!

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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James Wilson West Chester, OH

Use of their coverage on things in our home have saved us several hundred dollars.

5 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Dortha Jasper, TX

Their customer service is excellent. They make sure their customers are completely satified.

5 years ago

Reply from American Home Shield

Hi Dortha,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Rhonda Muller Fort Worth, TX

Always quick to get service/repairs. I have always been happy with the companies they send out.

5 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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M Spencer New Braunfels, TX

They're skilled and professional technicians that get the job done! Excellent customer service.

5 years ago

Reply from American Home Shield

Hi M,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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Chris McDermott Gilbertsville, PA

Claim was processed quickly, but tech arrived, said they would order part. Never heard back from them for weeks. Claim is closed.

5 years ago

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Verified Customer

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James Cloud Portsmouth, VA

The response time was very quick which saved the food in my refrigerator and freezer

5 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Sarah Carlos Kirkland, WA

Always great service! we have had them for 11+ years and will be life long customers

5 years ago

Reply from American Home Shield

Hi Sarah,
Your patronage for over the past 11 years has been more than appreciated at American Home Shield.

Jan. 30th, 2021

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Verified Customer

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Neal Virginia Beach, VA

Some good experiences; some bad, the bad typically involve long delays in getting parts and authorizations being ignored by AHS

5 years ago

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Verified Customer

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Thomasine Moore Jacksonville, NC

They have responded to each of my request and remained until the task was completed

5 years ago

Reply from American Home Shield

Hi Thomasine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Starr Hensley Nampa, ID

It's it's a good company they're always on it when I come in to make sure that my work gets done

5 years ago

Reply from American Home Shield

Hi Starr,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 22nd, 2021

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Verified Customer

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Donna Chandler, AZ

ease of scheduling; prompt return call from vendor; efficient and excellent completion of job

5 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Marie Dickerman Fort Sumner, NM

They've always been prompt, send reputable efficient repair people, and get the job done.

5 years ago

Reply from American Home Shield

Hi Marie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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T Helendale, CA

Non english speaking staff on the phone,,,dont return calls,, wont cover broken items,, wont follow up with work orders that require additional services.

5 years ago

Reply from American Home Shield

Hi T,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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Larry Cook San Jacinto, CA

Excellent response time with outstanding in fixing issues. Terrific help from your staff.

5 years ago

Reply from American Home Shield

Hi Larry,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Aline Rahier Lancaster, CA

They are efficient and fast in finding the right technicians to fix your home issues.

5 years ago

Reply from American Home Shield

Hi Aline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Krystal Fairfield, CA

They take care of their customers and provide excellent service for a affordable price.

5 years ago

Reply from American Home Shield

Hi Krystal,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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PJ Brennan Palos Heights, IL

The service was very poor. They promised to have things fixed by a certain date and then missed it and didn't tell us. They told us they would be at our place on a day and didn't call us when they canceled

5 years ago

Reply from American Home Shield

Hi PJ,
I hate to hear about your most recent to have the repairs completed. I owuld be glad to speak with you and get the issues resolved.

Jan. 29th, 2021

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Verified Customer

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duane evans Manhattan, KS

they seem to have a problem getting good contractors. I waited about 10 days for someone to fix our washer.

5 years ago

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Verified Customer

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Bishaara Clark Blytheville, AR

They need to work with their customer service agents to get a clearer idea of what to expect when you file a claim

5 years ago

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Verified Customer

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Kelly Postoak Tishomingo, OK

Very affordable and received responses on my service requests in a timely manner.

5 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Lezlie Kinunen Grapevine, TX

They always refer me to a reputable company that does a good job and is professional.

5 years ago

Reply from American Home Shield

Hi Lezlie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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George Granderson Jr. Houston, TX

Because the repair company they sent to repair your appliance,fix it wright,no gust work

5 years ago

Reply from American Home Shield

Hi George,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Ana Cruz Brooksville, FL

Our pool pump was not working properly. They took care of the problem right away.

5 years ago

Reply from American Home Shield

HI Ana,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Judy Clark Saucier, MS

AHS has always come through when I need something fixed and they are hassle-free.

5 years ago

Reply from American Home Shield

Hi Judy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Dr. Jonathan M. Jackson Reynoldsburg, OH

Lack of follow up for secondary damage caused by a leaking drain assembly. Ceiling below was ruined but nothing happened to take care of the problem.

5 years ago

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Verified Customer

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Nicole New Vienna, OH

Because in the contract it states they pay for all parts and labor. But in the end you have have to pay for some of the parts for a repair

5 years ago

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Verified Customer

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Veronica Capitol Heights, MD

Customer Service was very professional and handle my problem as quick as possible.

5 years ago

Reply from American Home Shield

Hi Veronica,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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Stephen Kramer Charlotte, NC

We are very pleased with the way the replacement of our refrigerator was handled.

5 years ago

Reply from American Home Shield

Hi Stephen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Marilyn Carter Tallahassee, FL

The service that I receive is impeccable. My service calls have been handled appropriately.

5 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Angel Wygant Denton, TX

Amazing service, polite, efficient, knowledgeable. Couldn't have asked for more!

5 years ago

Reply from American Home Shield

Hi Angel,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Rosa Paredes San Antonio, TX

They replaced my sink faucet with a more cheap brand that what I had, I was expecting to be about the same quality my faices was smaller and thinner

5 years ago

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Verified Customer

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Don Georgetown, TX

Quick to respond to send a technician and then make an offer on the replacement options.

5 years ago

Reply from American Home Shield

Hi Don,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Marilyn Meisel Sherman Oaks, CA

They're fast and efficient. I would've given higher praise, but this survey is really annoying.

5 years ago

Reply from American Home Shield

Hi Marilyn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Debbi Bailey Ceres, CA

They take care of any issues I have. They are available to answer questions and explain policy.

5 years ago

Reply from American Home Shield

Hi Debbi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 14th, 2021

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Verified Customer

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Kenzie Hillsboro, OR

Insurance when you need it, $100 service fee covered a plumbing stoppage left by the old owners.

5 years ago

Reply from American Home Shield

Hi Kenzie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Kenneth Fields Rocky Mount, NC

Haven't been with them long but the one using them was great one very professional

5 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Dotson

This close to the holidays AHS was able to get an appointment with in two days to fix my washer.

5 years ago

Reply from American Home Shield

Hi Dotson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Bob

Fast response and the service technicians and customer service representative have been great.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Dean Rhodus

Thoroughly repaired without question! The repairman was knowledgeable and pleasant. Grateful.

5 years ago

Reply from American Home Shield

Hi Dean,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Sherlock Carter

My customer relations experiences dealing with Home Shield were on point, and they handled my issues promptly.

5 years ago

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Verified Customer

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M. O'Dell

Easy access to online account or customer reps on phone. Prompt service when needed.

5 years ago

Reply from American Home Shield

Hi M. O'Dell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Charlene Graulty

Authorization department is so hard for technicians to reach!! Delays the completion of the repairs or replacements.

5 years ago

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Verified Customer

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Kimberey Calloway

They were amazing. They took care of me quickly and within a professional manner.

5 years ago

Reply from American Home Shield

Hi Kimberey,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

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Verified Customer

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L Samples Dallas, TX

Jessica was patient and was able to refer me to the appropriate group to handle my concerns.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi L Samples,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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Robert Neuman

Never have done us wrong, always fix the issue or replace the item with no problem.

5 years ago

Reply from American Home Shield

Hi Robert,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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