American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Nicole Schlegel Woodland Hills, CA

Quick, easy and friendly. They assigned a vendor to help fix our problem in a timely manner

4 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Susan Bruno Lemoore, CA

Good service, sometimes a bit slow. Inconsistent service when you have to call again for same issue.

4 years ago

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Verified Customer

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Lucy Chaghouri Tracy, CA

Great customer service. fast response time. Works with very good technicians. And companies

4 years ago

Reply from American Home Shield

Hi Lucy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Elmer C. Jose Ewa Beach, HI

Professionalism and courtesy of customer service agents are unmatched and proper.

4 years ago

Reply from American Home Shield

Hi Elmer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Ellen Arvada, CO

I always get a super fast response to any issue I have with appliances in my home.

4 years ago

Reply from American Home Shield

Hi Ellen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Verified Customer

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Jennifer Reath San Antonio, TX

Call was quick, service was scheduled quickly and service company was good and reliable.

4 years ago

Reply from American Home Shield

Hi Jennifer,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Gary Harrington Sr San Antonio, TX

Their contractors do good work, are very professional and perform service in a timely manner.

4 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Anthony Songini La Fayette, GA

reliable and fast service and gives me peace of mind for crucial items in my house.

4 years ago

Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Verified Customer

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Greg Holloway Bradenton, FL

Quick and efficient, usually have someone out to you within one day if not that day

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Bud Sarasota, FL

Have used AHS for years and find them reliable and "money saving" every time I use them.

4 years ago

Reply from American Home Shield

Hi Bud, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Verified Customer

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Martin Ojeda Canutillo, TX

The Technicians arrived on time and performed the repair in an efficient and timely manner.

4 years ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Janice Stewart San Antonio, TX

Timely response, service. Professional service people you want to come back to your home

4 years ago

Reply from American Home Shield

Hi Janice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 26th, 2021

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Verified Customer

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Debby guzman Fullerton, CA

On time, fast, great repair people. Became out twice to fix ice maker, no charge second time out

4 years ago

Reply from American Home Shield

Hi Debby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Reynaldo Damian Corona, CA

Fast and very efficient service , I'm satisfied with the solution they provided me. Thanks

4 years ago

Reply from American Home Shield

Hi Reynaldo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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H Cole Paso Robles, CA

Customer service is fantastic. They make sure everything is completed to our satisfaction.

4 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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RR Clarksburg, MD

on time and quick. on time and quick. on time and quick. on time and quick. on time and quick.

4 years ago

Reply from American Home Shield

Hi RR,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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BARBARA Rockville, MD

HAD MY PROBLEM SOLVED IN TIMELY MANNER HAD SOMEONE CALL FIRST DAY TO MAKE AN APPOINTMENT

4 years ago

Reply from American Home Shield

HI Barbara,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Larry Marcrum Spanish Fort, AL

Always take care of the problem!!! Most of the time able to dispatch service within a few days!

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Chelsea J Avilla, IN

Heat went out and that night they had someone calling to schedule for the next day

4 years ago

Reply from American Home Shield

Hi Chelsea,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Joseph Trevino Manor, TX

Very professional and timely. I was very pleased with the work/repair that was done.

4 years ago

Reply from American Home Shield

Hi Joseph,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 26th, 2021

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Verified Customer

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PAUL MCENEANY Rancho Santa Fe, CA

DIFFICULT T CONTACT CORCT PERSON. DIFFICULT TO OBTAN QUALIFIED REPAIR. DIFFICULT TO OBTA IN A DOWN DRAFTREPLACEMENT THAT IN EXITATINGFITS IN CABINET

4 years ago

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Verified Customer

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Michelle Lewis, CO

It took over five months to resolve a refrigerator issue. If I called AHS I needed to allot at least an hour for the call as customer service is incredibly slow.

4 years ago

Reply from American Home Shield

Hi Michelle,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Verified Customer

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Ron Leland, NC

They do what they say the will do. Coverage is as stated in their contract. Very reliable.

4 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Rhonda Muller Fort Worth, TX

Always quick to get service/repairs. I have always been happy with the companies they send out.

4 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Cathy pendergast Fair Play, SC

They do all the work finding vendors paying them I just have to be there to open the door!

4 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Dortha Jasper, TX

Their customer service is excellent. They make sure their customers are completely satified.

4 years ago

Reply from American Home Shield

Hi Dortha,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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James Wilson West Chester, OH

Use of their coverage on things in our home have saved us several hundred dollars.

4 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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M Spencer New Braunfels, TX

They're skilled and professional technicians that get the job done! Excellent customer service.

4 years ago

Reply from American Home Shield

Hi M,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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Chris McDermott Gilbertsville, PA

Claim was processed quickly, but tech arrived, said they would order part. Never heard back from them for weeks. Claim is closed.

4 years ago

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Verified Customer

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James Cloud Portsmouth, VA

The response time was very quick which saved the food in my refrigerator and freezer

4 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Thomasine Moore Jacksonville, NC

They have responded to each of my request and remained until the task was completed

4 years ago

Reply from American Home Shield

Hi Thomasine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Neal Virginia Beach, VA

Some good experiences; some bad, the bad typically involve long delays in getting parts and authorizations being ignored by AHS

4 years ago

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Verified Customer

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Sarah Carlos Kirkland, WA

Always great service! we have had them for 11+ years and will be life long customers

4 years ago

Reply from American Home Shield

Hi Sarah,
Your patronage for over the past 11 years has been more than appreciated at American Home Shield.

Jan. 30th, 2021

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Verified Customer

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T Helendale, CA

Non english speaking staff on the phone,,,dont return calls,, wont cover broken items,, wont follow up with work orders that require additional services.

4 years ago

Reply from American Home Shield

Hi T,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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Krystal Fairfield, CA

They take care of their customers and provide excellent service for a affordable price.

4 years ago

Reply from American Home Shield

Hi Krystal,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Aline Rahier Lancaster, CA

They are efficient and fast in finding the right technicians to fix your home issues.

4 years ago

Reply from American Home Shield

Hi Aline,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Starr Hensley Nampa, ID

It's it's a good company they're always on it when I come in to make sure that my work gets done

4 years ago

Reply from American Home Shield

Hi Starr,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 22nd, 2021

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Verified Customer

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Larry Cook San Jacinto, CA

Excellent response time with outstanding in fixing issues. Terrific help from your staff.

4 years ago

Reply from American Home Shield

Hi Larry,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Marie Dickerman Fort Sumner, NM

They've always been prompt, send reputable efficient repair people, and get the job done.

4 years ago

Reply from American Home Shield

Hi Marie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Donna Chandler, AZ

ease of scheduling; prompt return call from vendor; efficient and excellent completion of job

4 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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PJ Brennan Palos Heights, IL

The service was very poor. They promised to have things fixed by a certain date and then missed it and didn't tell us. They told us they would be at our place on a day and didn't call us when they canceled

4 years ago

Reply from American Home Shield

Hi PJ,
I hate to hear about your most recent to have the repairs completed. I owuld be glad to speak with you and get the issues resolved.

Jan. 29th, 2021

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Verified Customer

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duane evans Manhattan, KS

they seem to have a problem getting good contractors. I waited about 10 days for someone to fix our washer.

4 years ago

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Verified Customer

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Lezlie Kinunen Grapevine, TX

They always refer me to a reputable company that does a good job and is professional.

4 years ago

Reply from American Home Shield

Hi Lezlie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Kelly Postoak Tishomingo, OK

Very affordable and received responses on my service requests in a timely manner.

4 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Bishaara Clark Blytheville, AR

They need to work with their customer service agents to get a clearer idea of what to expect when you file a claim

4 years ago

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Verified Customer

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George Granderson Jr. Houston, TX

Because the repair company they sent to repair your appliance,fix it wright,no gust work

4 years ago

Reply from American Home Shield

Hi George,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Ana Cruz Brooksville, FL

Our pool pump was not working properly. They took care of the problem right away.

4 years ago

Reply from American Home Shield

HI Ana,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Judy Clark Saucier, MS

AHS has always come through when I need something fixed and they are hassle-free.

4 years ago

Reply from American Home Shield

Hi Judy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Nicole New Vienna, OH

Because in the contract it states they pay for all parts and labor. But in the end you have have to pay for some of the parts for a repair

4 years ago

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Verified Customer

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Dr. Jonathan M. Jackson Reynoldsburg, OH

Lack of follow up for secondary damage caused by a leaking drain assembly. Ceiling below was ruined but nothing happened to take care of the problem.

4 years ago

American Home Shield Reviews