American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Richard Crain Mesquite, NV

They honor their contract and are very prompt when I have had an issue with my home.

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Nelda Edinburg, TX

Great service and prompt service including communication of available hours to do job.

4 years ago

Reply from American Home Shield

Hi Nelda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Stephen Scherer Vail, AZ

They responded quickly to garage door opener issue. No discussion and replaced. Very pleased

4 years ago

Reply from American Home Shield

Hi Stephen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 17th, 2021

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Verified Customer

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Robert Irwin Churchton, MD

Their access is simple, the response quick and professional, and the repairs get done properly.

4 years ago

Reply from American Home Shield

Hi Robert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Verified Customer

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Don Osborne Knoxville, TN

Dryer was checked February 11 and was not repairable per Sears service have called 8 times and no response unable to contact American Home Shield in the United States very upset

4 years ago

Reply from American Home Shield

Hi Don,
I hate to hear about your most recent experience. I would be glad to speak with you to get the dryer issues resolved.

Mar. 8th, 2021

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Verified Customer

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Chris Clay Niceville, FL

Responsive in setting up repair work and quality of their selected vendor for the work.

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for sharing your experience about the completed repairs and the contractor that completed the work.

Mar. 5th, 2021

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Verified Customer

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Marianne Hagood Seabrook, SC

They took care of my needs immediately. The serviceperson showed up as scheduled.

4 years ago

Reply from American Home Shield

Hi Marianne,
Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

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Verified Customer

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Wayne Fayetteville, NC

They are quick and reliable. The provide extra peace of mind for when something happens.

4 years ago

Reply from American Home Shield

Hi Wayne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Greg Sharpe Millbrook, AL

Value for the money. When I call it's because something I need is broken, timeliness is not always on point.

4 years ago

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Verified Customer

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Gloria J Castro San Antonio, TX

fast, efficient, easy to submit request--- follow up and follow through is superb

4 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Verified Customer

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Shirley Antioch, TN

Easy process, I submitted an order, it was confirmed and then was contacted to set an appointment.

4 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

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Verified Customer

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Leonard Pezza Summerville, SC

Everything was very easy to do , from scheduling to replacement of damaged item.

4 years ago

Reply from American Home Shield

Hi Leonard,
We are glad to hear about your smooth service experience.

Mar. 5th, 2021

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Verified Customer

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Valencia Stephens Jonesboro, GA

American Home Shield denied my claim and refused to submit documentation to me regarding their decision. Their lack of transparency made me feel like they are not an honest company.

4 years ago

Reply from American Home Shield

Hi Valencia,
Thank you for bringing the issues that you have experienced to our attention.

Mar. 8th, 2021

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Verified Customer

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Verda Micelli Clarksville, TN

Service is always prompt, the Employees are always very professional. Problems are always solved.

4 years ago

Reply from American Home Shield

Hi Verda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Verified Customer

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Kenneth Turner Goodyear, AZ

service kindness ,very professional and knowledge of there jobs and importance of situation

4 years ago

Reply from American Home Shield

Hi Kenneth,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

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Verified Customer

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Marilyn Schmid-Larson North Port, FL

Quick response and great coverage. They have been very courteous and professional.

4 years ago

Reply from American Home Shield

Hi Marilyn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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Edward Jozwiak Louisville, KY

Very responsive , great vendor support and timely resolution of home repair problems

4 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 26th, 2021

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Verified Customer

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Deb Sturtevant, WI

Easy, reliable, timely service. I feel you have my back when I contact you for service

4 years ago

Reply from American Home Shield

Hi Deb,
We strive to provide you with easy, reliable and timely service. We hope you continue to enjoy AHS!

Mar. 4th, 2021

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Verified Customer

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Timmer Santa Rosa Beach, FL

They correct problems +they fix in a timely manner.you ask too much for people to say

4 years ago

Reply from American Home Shield

Hi Timmer,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 3rd, 2021

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Verified Customer

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Sheila Rockwall, TX

Always make repairs in a timely manner and have not tried to get out of resolving the issue.

4 years ago

Reply from American Home Shield

Hi Sheila,
I am glad to hear about the timeliness of the repairs that were completed.

Mar. 3rd, 2021

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Verified Customer

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M Jones Fort Worth, TX

Fast and friendly service. They guaranteed that someone would call and I was called immediately.

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Colonel William C Comee USA RET Spring, TX

Experience of their service under hard conditions. There response has been great.

4 years ago

Reply from American Home Shield

Hi Colonel,
We are pleased to hear about your AHS experience.

Mar. 4th, 2021

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Verified Customer

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Timothy Barrett Trenton, MI

Prompt service, responsive when issues arise. customer service team is excellent

4 years ago

Reply from American Home Shield

Hi Timothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Melissa Pennsburg, PA

It is hard to talk to live individuals and when you do they are very difficult to understand. Your company promises to one thing and then says something else when it comes time to fix or replace items.

4 years ago

Reply from American Home Shield

Hi Melissa,
We appreciate you bringing your customer service experience to our attention.

Feb. 27th, 2021

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Verified Customer

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Ted Orland Park, IL

protection on prefered appliances and systems. reasonable repair time and fair price for contract.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ted,
Thank you for your feedback! We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2021

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Verified Customer

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Andrew Gandrud College Station, TX

They were very responsive and helpful. I had to switch my claim and they did without any fuss.

4 years ago

Reply from American Home Shield

Hi Andrew,
It is our goal to provide you with a smooth process and home repair coverage.

Mar. 8th, 2021

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Verified Customer

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DJ Plano, TX

They are quick to respond to you needs, and have always sent quality contractors

4 years ago

Reply from American Home Shield

Hi DJ,
We strive to provide you with the best team of contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Sue Urbandale, IA

quick to respond to fix the problem and can choose the person from their selection

4 years ago

Reply from American Home Shield

Hi Sue,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2021

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Verified Customer

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Daryl DeHoyos Hammond, IN

They have always addressed my issues in a timely manner, and great customer service.

4 years ago

Reply from American Home Shield

Hi Daryl,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 5th, 2021

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Verified Customer

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Jean Femrite San Antonio, TX

Always prompt service with reliable experts to complete the required maintenance project

4 years ago

Reply from American Home Shield

Hi Jean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Stanley Stuart, FL

Had great service on my A/C and saved hundreds of dollars on repairs. Prompt service as well.

4 years ago

Reply from American Home Shield

Hi Stanley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Lucila Seminario Hayward, CA

They‚Äôre there when I need them! I get quick professional service each time.

4 years ago

Reply from American Home Shield

Hi Lucila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2021

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Verified Customer

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Paige Mcinnis Fallbrook, CA

Barely anything included in warranty. When I found out my pool equipment was not included, customer service refused to tell me the parts the pool man recommended we needed.

4 years ago

Reply from American Home Shield

Hi Paige,
Thankyou for bringing your most recent AHS experience to our attention. I hate to hear about the non covered claim for the pool and would be glad to speak with you.

Mar. 9th, 2021

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Verified Customer

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Suzanne Williams Pasadena, MD

great company to work with. have always responded quickly when I needed an appointment.

4 years ago

Reply from American Home Shield

Hi Suzanne,
Your feedback is greatly appreciated and we hope you continue to enjoy American Home Shield.

Mar. 2nd, 2021

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Verified Customer

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John Lee Redondo Beach, CA

Incompetent phone agents & appliance contractors that AHS provides unless you have an inside connection who can provide better contractors like Sears.

4 years ago

Reply from American Home Shield

Hi John,
I would be glad to speak with you regarding your most recent experience to have the appliance repaired by Sears.

Mar. 9th, 2021

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Verified Customer

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John Mirr Berlin, WI

No hassle on claims, quick turnaround. Offers many solutions if 1st option isn't available.

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Marianne Williams Elk Grove, CA

It takes a very long time to speak with customer service. Additionally, my deductible is high and at times I‚Äôve paid $100 just to be told by the technicians that the job isn‚Äôt covered.

4 years ago

Reply from American Home Shield

Hi Marianne,
I would be glad to speak with you about the $100 service fee that was paid.

Mar. 8th, 2021

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Verified Customer

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Jo Deltona, FL

Overall it‚Äôs ok. We have had some great service and some that was horrible. The plumber that came out was terrible

4 years ago

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Verified Customer

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Marlin E Gross Bridgeton, NJ

I never had a issue with them,and I had several projects done,and done in a timely manner

4 years ago

Reply from American Home Shield

Hi Marlin,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 4th, 2021

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Verified Customer

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Meralie Ervin Jacksonville, FL

Communication and sense of urgency the service was quick efficient and kept their schedule

4 years ago

Reply from American Home Shield

Hi Meralie,
We are pleased to hear about your experience and the efficient service that you experienced.

Mar. 1st, 2021

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Verified Customer

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Maria Christina Borges-Lutz Austin, TX

AHS took care of my issue right way and in less than two hours it was resolved.

4 years ago

Reply from American Home Shield

Hi Maria,
I am pleased to hear about the speedy response and two hour time frame to have the repair completed.

Mar. 5th, 2021

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Verified Customer

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Joseph Civitano Maricopa, AZ

Easy to work with...very responsive and they always send the best contractors to fix your problem.

4 years ago

Reply from American Home Shield

Hi Joseph,
We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Bernard Berkeley Atlanta, GA

Most of their contractors are good, however on a few occasions, we were not satisfied with workmanship

4 years ago

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Verified Customer

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Jeff Giraud-Isaacson Saint Paul, MN

Fast process in getting a technician to look at our furnace. The online claim process is very easy.

4 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Tara Bowles Mechanicsville, VA

Awesome customer service and reputable, efficient companies that they subcontract with.

4 years ago

Reply from American Home Shield

Hi Tara,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 26th, 2021

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Verified Customer

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Rod Chicago, IL

On time service, great value and fair prices. The technicians have always been on point.

4 years ago

Reply from American Home Shield

Hi Rod, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 4th, 2021

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Verified Customer

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Kevin Kennedy Rio Vista, CA

Good and prompt service. They set up the appointment I immediately during my initial call.

4 years ago

Reply from American Home Shield

Hi Kevin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Verified Customer

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Chris Boyle Sparta, NJ

prompt and spot on service, and have always been able to fix the problem the first time

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Hollis T. Brown Port Saint Lucie, FL

They made a quick settlement on problem, once it was determined the refrig. had to be replaced

4 years ago

Reply from American Home Shield

Hi Hollis,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

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Verified Customer

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Colleen ann Calimer Baltimore, MD

Responsiveness of American Home Shield and of the service company. Ease of use of Portal

4 years ago

Reply from American Home Shield

Thank you so much for your kind words, Colleen & Calimer. We really appreciate you taking the time out to share your experience with us

Mar. 3rd, 2021

American Home Shield Reviews