American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Colonel William C Comee USA RET Spring, TX

Experience of their service under hard conditions. There response has been great.

4 years ago

Reply from American Home Shield

Hi Colonel,
We are pleased to hear about your AHS experience.

Mar. 4th, 2021

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Verified Customer

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Sheila Rockwall, TX

Always make repairs in a timely manner and have not tried to get out of resolving the issue.

4 years ago

Reply from American Home Shield

Hi Sheila,
I am glad to hear about the timeliness of the repairs that were completed.

Mar. 3rd, 2021

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Verified Customer

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Edward Jozwiak Louisville, KY

Very responsive , great vendor support and timely resolution of home repair problems

4 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 26th, 2021

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Verified Customer

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Timothy Barrett Trenton, MI

Prompt service, responsive when issues arise. customer service team is excellent

4 years ago

Reply from American Home Shield

Hi Timothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Melissa Pennsburg, PA

It is hard to talk to live individuals and when you do they are very difficult to understand. Your company promises to one thing and then says something else when it comes time to fix or replace items.

4 years ago

Reply from American Home Shield

Hi Melissa,
We appreciate you bringing your customer service experience to our attention.

Feb. 27th, 2021

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Verified Customer

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Ted Orland Park, IL

protection on prefered appliances and systems. reasonable repair time and fair price for contract.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ted,
Thank you for your feedback! We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2021

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Verified Customer

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Andrew Gandrud College Station, TX

They were very responsive and helpful. I had to switch my claim and they did without any fuss.

4 years ago

Reply from American Home Shield

Hi Andrew,
It is our goal to provide you with a smooth process and home repair coverage.

Mar. 8th, 2021

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Verified Customer

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Daryl DeHoyos Hammond, IN

They have always addressed my issues in a timely manner, and great customer service.

4 years ago

Reply from American Home Shield

Hi Daryl,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 5th, 2021

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Verified Customer

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Stanley Stuart, FL

Had great service on my A/C and saved hundreds of dollars on repairs. Prompt service as well.

4 years ago

Reply from American Home Shield

Hi Stanley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Jean Femrite San Antonio, TX

Always prompt service with reliable experts to complete the required maintenance project

4 years ago

Reply from American Home Shield

Hi Jean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Lucila Seminario Hayward, CA

They‚Äôre there when I need them! I get quick professional service each time.

4 years ago

Reply from American Home Shield

Hi Lucila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2021

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Verified Customer

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DJ Plano, TX

They are quick to respond to you needs, and have always sent quality contractors

4 years ago

Reply from American Home Shield

Hi DJ,
We strive to provide you with the best team of contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Sue Urbandale, IA

quick to respond to fix the problem and can choose the person from their selection

4 years ago

Reply from American Home Shield

Hi Sue,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2021

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Verified Customer

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Paige Mcinnis Fallbrook, CA

Barely anything included in warranty. When I found out my pool equipment was not included, customer service refused to tell me the parts the pool man recommended we needed.

4 years ago

Reply from American Home Shield

Hi Paige,
Thankyou for bringing your most recent AHS experience to our attention. I hate to hear about the non covered claim for the pool and would be glad to speak with you.

Mar. 9th, 2021

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Verified Customer

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Suzanne Williams Pasadena, MD

great company to work with. have always responded quickly when I needed an appointment.

4 years ago

Reply from American Home Shield

Hi Suzanne,
Your feedback is greatly appreciated and we hope you continue to enjoy American Home Shield.

Mar. 2nd, 2021

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Verified Customer

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John Lee Redondo Beach, CA

Incompetent phone agents & appliance contractors that AHS provides unless you have an inside connection who can provide better contractors like Sears.

4 years ago

Reply from American Home Shield

Hi John,
I would be glad to speak with you regarding your most recent experience to have the appliance repaired by Sears.

Mar. 9th, 2021

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Verified Customer

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John Mirr Berlin, WI

No hassle on claims, quick turnaround. Offers many solutions if 1st option isn't available.

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Marianne Williams Elk Grove, CA

It takes a very long time to speak with customer service. Additionally, my deductible is high and at times I‚Äôve paid $100 just to be told by the technicians that the job isn‚Äôt covered.

4 years ago

Reply from American Home Shield

Hi Marianne,
I would be glad to speak with you about the $100 service fee that was paid.

Mar. 8th, 2021

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Verified Customer

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Jo Deltona, FL

Overall it‚Äôs ok. We have had some great service and some that was horrible. The plumber that came out was terrible

4 years ago

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Verified Customer

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Marlin E Gross Bridgeton, NJ

I never had a issue with them,and I had several projects done,and done in a timely manner

4 years ago

Reply from American Home Shield

Hi Marlin,
I am pleased to hear about your AHS service experience and the repairs that were completed in a timely manner.

Mar. 4th, 2021

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Verified Customer

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Meralie Ervin Jacksonville, FL

Communication and sense of urgency the service was quick efficient and kept their schedule

4 years ago

Reply from American Home Shield

Hi Meralie,
We are pleased to hear about your experience and the efficient service that you experienced.

Mar. 1st, 2021

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Verified Customer

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Maria Christina Borges-Lutz Austin, TX

AHS took care of my issue right way and in less than two hours it was resolved.

4 years ago

Reply from American Home Shield

Hi Maria,
I am pleased to hear about the speedy response and two hour time frame to have the repair completed.

Mar. 5th, 2021

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Verified Customer

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Joseph Civitano Maricopa, AZ

Easy to work with...very responsive and they always send the best contractors to fix your problem.

4 years ago

Reply from American Home Shield

Hi Joseph,
We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Bernard Berkeley Atlanta, GA

Most of their contractors are good, however on a few occasions, we were not satisfied with workmanship

4 years ago

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Verified Customer

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Tara Bowles Mechanicsville, VA

Awesome customer service and reputable, efficient companies that they subcontract with.

4 years ago

Reply from American Home Shield

Hi Tara,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 26th, 2021

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Verified Customer

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Jeff Giraud-Isaacson Saint Paul, MN

Fast process in getting a technician to look at our furnace. The online claim process is very easy.

4 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Rod Chicago, IL

On time service, great value and fair prices. The technicians have always been on point.

4 years ago

Reply from American Home Shield

Hi Rod, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 4th, 2021

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Verified Customer

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Hollis T. Brown Port Saint Lucie, FL

They made a quick settlement on problem, once it was determined the refrig. had to be replaced

4 years ago

Reply from American Home Shield

Hi Hollis,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

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Verified Customer

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Chris Boyle Sparta, NJ

prompt and spot on service, and have always been able to fix the problem the first time

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Kevin Kennedy Rio Vista, CA

Good and prompt service. They set up the appointment I immediately during my initial call.

4 years ago

Reply from American Home Shield

Hi Kevin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Verified Customer

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Colleen ann Calimer Baltimore, MD

Responsiveness of American Home Shield and of the service company. Ease of use of Portal

4 years ago

Reply from American Home Shield

Thank you so much for your kind words, Colleen & Calimer. We really appreciate you taking the time out to share your experience with us

Mar. 3rd, 2021

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Verified Customer

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Frank Las Vegas, NV

Availability, and response time. Also willingness to assign new contractors if nessary.

4 years ago

Reply from American Home Shield

Hi Frank,
We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Richard Dollarhide Sierra Vista, AZ

Reliable , courteous service that keeps you informed of status of requested repairs.

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

Mar. 3rd, 2021

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Verified Customer

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Marja Haynes San Antonio, TX

They are quick to provide service and the service providers are knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Marja,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 2nd, 2021

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Verified Customer

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nancy baron Edgewood, MD

Good company and reliable when needed, nothing else to say although I thought I already took a survey.

4 years ago

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Verified Customer

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Chris O Easley, SC

I‚Äôve used this company for 9 years and they have always been reliable and excellent.

4 years ago

Reply from American Home Shield

Hi Chris,
We appreciate your patronage over the past 9 years and hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Cindy Coffman Tempe, AZ

Service man stated the microwave would‚Äôve replaced. One Guard rep called and was very rude. Stated that it was not normal wear and tear, they would not be covering it and repairing or replacing.

5 years ago

Reply from American Home Shield

HI Cindy,
I hate to hear about the delay to have the microwave replaced. I would be glad to speak with you to reach a resolution.

Feb. 10th, 2021

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Verified Customer

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Brenda L Wood Lima, OH

Very helpful and easy to work with. They cover a lot of things other companies don't.

5 years ago

Reply from American Home Shield

Hi Brenda,
We are glad to be able to provide you with a peace of mind while repairing your home needs.

Feb. 12th, 2021

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Verified Customer

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John Brown Paradise Valley, AZ

Great people and great service. Always striving to do the right thing by the customer.

5 years ago

Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 11th, 2021

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Verified Customer

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Jocelyn Watkins Smyrna, GA

The agent did not include all the services on my order and now I can't get in touch with a manager or an escalation specialist to resolve the problem. I haven't had hot water in nearly 2 weeks!

5 years ago

Reply from American Home Shield

Hi Jocelyn,
Thank you for bringing the issues with the delay in service to our attention. I would be glad to speak you and get the water repaired.

Feb. 12th, 2021

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Verified Customer

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gloria busby Grand Prairie, TX

some of their contractors are not very honest and they are inconsiderate of working people's schedules

5 years ago

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Verified Customer

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Jean Chino, CA

Prompt service of customer service. Serviceman/technician was knowledgeable and courteous.

5 years ago

Reply from American Home Shield

Hi Jean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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John Martrin Mesa, AZ

overall experience has been great & what characters should i use instead of words

5 years ago

Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 11th, 2021

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Verified Customer

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Kristin Piller Austin, TX

They have worked out well. 3 system. We think they have used quality companies to help service our home.

5 years ago

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Verified Customer

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Travis Rohr Tulsa, OK

American Home Shield has always been there to help me when I have something break.

5 years ago

Reply from American Home Shield

Hi Travis,
We will continue to provide you with a peace of mind when it comes to repairing your home.

Feb. 11th, 2021

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Verified Customer

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Beth Stewart Avon, OH

Took care of our problem. It took a few days to get an appointment with the technician they assigned to us

5 years ago

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Verified Customer

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Judith Watkins Ellenwood, GA

High Priority plumbing responded to a problem I was having. It took two visits to correct the problem and even now the problem is returning.

5 years ago

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Verified Customer

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Stephanie Leonetti West Chester, PA

Came on dec 16, said it would take 7-10 days for the part, still haven't heard from them and it's the end of Jan. Every call to them I'm told it's coming and to just wait.

5 years ago

Reply from American Home Shield

Hi Stephanie,
Thankyou for bringing this delay in service to our attention. I would be glad to speak with you to get the issues resolved.

Feb. 11th, 2021

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Verified Customer

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David Dell‚ÄôAglio Pinehurst, NC

They do not understand customer service. Long waiting time on the phone and no call backs as promised. The operators read from a script and don't really answer your questions.

5 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your most recent customer service experience. I would be glad to speak with you and get the issues resolved.

Feb. 11th, 2021

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Verified Customer

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Richard C. Orozco Clovis, CA

convenience of online service requests, 5 response to requests and 5 repair or replace service

5 years ago

Reply from American Home Shield

Hi Richard,
Thank you for sharing your feedback!

Feb. 5th, 2021

American Home Shield Reviews