American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Jody de la Motte Hurst Atlanta, GA

I am never denied helps when we need it. All or specialists have done good work.

4 years ago

Reply from American Home Shield

Hi Jody,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Darrin Blackford Solon, OH

Prompt attention to issues in the home and ease of being able to request service

4 years ago

Reply from American Home Shield

Hi Darrin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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JR North Richland Hills, TX

Prompt action on all requests so far. The companies contacted for work arrived as requested.

4 years ago

Reply from American Home Shield

Hi JR,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Michael Galloway Citrus Heights, CA

I’ve been lied two three times. Each time I am told the dishwasher is being investigated and promised a call back within 24 hours. I’ve never received a single callback and there is not resolution.

4 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with you at your convenience.

Apr. 30th, 2021

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Verified Customer

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Sandra Parnell Lawton, OK

Quick service each and every time. Twice my appliance was replaced rather than fixed.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 8th, 2021

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Verified Customer

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Mike Clawson Sierra Vista, AZ

Excellent and timely response. We had a contractor scheduled to do the work within 5 minutes!

4 years ago

Reply from American Home Shield

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Apr. 8th, 2021

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Verified Customer

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Nancy Scott Virginia Beach, VA

I thought my repair/replacement of my water heater would be more affordable. After paying my 100.00 fee it was 990.00 to replace it.

4 years ago

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Verified Customer

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Carolyn Conklin

My experience with AHS has basically been very positive. Items I have needed repaired has been taken care of in a very professional manner. I pay my deductible and the repairman comes and fixes things. The only thing that I haven't like is getting my roof repaired. We are talking a lot of money and when I asked for confirmation that AHS was going to be paying $1500 towards my roof repair I haven't been able to get proof. The total amount of my roof job is over $10,000 so all I was asking for was some type of confirmation from them that they would be paying $1,500.

4 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad we were able to help out.

Apr. 13th, 2021

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Verified Customer

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Carolyn Farmer Leander, TX

They assign the job quickly and the businesses associated with them are quick to respond.

4 years ago

Reply from American Home Shield

Hi Carolyn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2021

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Verified Customer

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Elaine Benson Shelbyville, KY

Ease of use and quality repairs. The online system is very user friendly to order service

4 years ago

Reply from American Home Shield

Thanks for sharing that your process is easy to use. Please continue to share your experience.

Apr. 13th, 2021

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Verified Customer

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S. McClain Upper Marlboro, MD

My call was answered in a timely fashion, the serviceman arrived on time and did a great job

4 years ago

Reply from American Home Shield

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Apr. 13th, 2021

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Verified Customer

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Irma Murphy Henderson, NV

The charge was exactly what I be expected and the work was done to my satisfaction

4 years ago

Reply from American Home Shield

Hi Irma,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 13th, 2021

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Verified Customer

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Chris Herb Chandler, AZ

It's impossible to reach them by phone to request service. Internet works fine but is not always possible

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 16th, 2021

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Verified Customer

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Marjorie Cole Port Arthur, TX

Generally, the repairs are scheduled for the next day or week. If there is an emergency situation, it's too bad..

4 years ago

Reply from American Home Shield

Thanks for sharing. We have different options in emergency situations. Please reach out to us in those cases for those options.

Apr. 16th, 2021

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Verified Customer

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William T Corrao Cudahy, WI

Professional and responsive, fast service I have told other people about the service

4 years ago

Reply from American Home Shield

Hi William,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 9th, 2021

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Verified Customer

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Anonymous Redmond, WA

Repairs have taken up to 4 months; they promise reimbursement but don’t do it; they don’t value customers time; they reassign jobs to the same vendors who don’t respond to the same

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about the four month delay that was experienced with American Home Shield. I owuld be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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Gary Campbell Glendale, AZ

AHA has been very responsive to my claims with a very quick communication with the responding repair service.

4 years ago

Reply from American Home Shield

I'm glad we were quick to respond to you. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Paul Vallejo, CA

Prompt and complete service in a timely fashion that resolves our issues every time.

4 years ago

Reply from American Home Shield

I'm glad we have resolved all of your issues. Thanks

Apr. 1st, 2021

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Verified Customer

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Barb Coleman, TX

I have used AHS service three times and have been very happy with the people and service provided.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 2nd, 2021

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Verified Customer

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Mr. Dunn Locust Grove, GA

It protects my home. Very cost efficient way to protect your home appliances. It is a life saver.

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated.

Apr. 1st, 2021

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Verified Customer

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Jomarquita Jett Copperas Cove, TX

The issue I had with my appliance was resolved on a couple of days with only $100 deductsble

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Verified Customer

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Mary Walters Amarillo, TX

A simple hot water replacement. Its a long story of failed communication between A-1, the Plumber, and AHS. I reserved one day after another missing out on work assignments. Extremely frustrating and disappointing

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Verified Customer

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Amy Mesa, AZ

Very helpful with my heating issue. Was only in my house 3 days and I needed help!

4 years ago

Reply from American Home Shield

I'm glad we were able to help.

Apr. 1st, 2021

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Verified Customer

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Alison Tryon, NC

Phone waiting has improved. AHS sends capable contractors. If cant fix/need parts return prompty

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Sherry Miller Fontana, CA

Easy to work with and Do not try to get out of covering what is listed on my warranty

4 years ago

Reply from American Home Shield

We are glad to hear we were easy to work with and we look forward to assisting you in the future.

Apr. 2nd, 2021

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Verified Customer

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Marc San Francisco, CA

Nothing was solved - my washer was not fix and was told that it does not qualify under the 30 day guaranteed even thou the tech arrived to work on the unit and marked it completed on 3/12

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Kingstone Shih San Francisco, CA

Customer service over the phone went out of their way to help get my issue resolved

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Chelsea Handy Arlington, TX

They were very punctual, professional and that transcends into the contractor they sent over

4 years ago

Reply from American Home Shield

Thanks for sharing the experience.

Apr. 2nd, 2021

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Verified Customer

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Janet Mililani, HI

They are true to their warranty and all that’s needed is a phone call and they handle the rest

4 years ago

Reply from American Home Shield

Hi Janet,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Ephraim Post Roswell, NM

Timeliness and customer service is excellent, and much improved over 10 years ago.

4 years ago

Reply from American Home Shield

Thanks for your loyalty!

Apr. 2nd, 2021

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Verified Customer

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Mark Corpus Christi, TX

Replaced appliances and repaired appliances without hesitaion! Thank you American Home Shield!

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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P. Williams Decatur, GA

I was satisfied with the service I received and the promptness of the appointment.

4 years ago

Reply from American Home Shield

Hi P. Williams,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Kathleen Topeka, KS

Great Waranty when you buy a new home you don’t have to worry about the small things

4 years ago

Reply from American Home Shield

Hi Kathleen,
We appreciate your feedback and hope you continue to enjoy the piece of mind we provide!

Apr. 2nd, 2021

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Verified Customer

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Connie Gardendale, AL

I have never had any problems with AHS always on time and to the point and poof it’s fixed

4 years ago

Reply from American Home Shield

Hi Connie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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Anne-Elizabeth Powell North Las Vegas, NV

Quick response to my service request and efficient scheduling of a quality professional.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 5th, 2021

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Verified Customer

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Stephanie Tulsa, OK

Great company and when an item cannot be repaired it is replaced with a like item.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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Beth Midland, TX

They have saved me hundreds of dollars on repairs over the 20 years I have used them

4 years ago

Reply from American Home Shield

Thanks for your loyalty and thanks for sharing your experience.

Apr. 5th, 2021

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Verified Customer

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EJ Orlando, FL

Great service and awesome reps. My very first request for service was handled professionally

4 years ago

Reply from American Home Shield

First impressions are everything but we intend to provide this service on each request for assistance.

Apr. 5th, 2021

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Verified Customer

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Chi Tawah Silver Spring, MD

They respond well but I was disappointed that the technicians did not handle both the heat and cool in my HVAC system

4 years ago

Reply from American Home Shield

Thanks for sharing. Please keep in mind that each item in need of service must be listed on the request separately.

Apr. 5th, 2021

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Verified Customer

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James Cox Greensboro, NC

We have dealt with them on many levels and have always been satisfied with the end results

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 5th, 2021

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Verified Customer

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Stacy Burton Cincinnati, OH

Very please so far. The customer service department is very helpful. And will get your answers

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS.

Apr. 5th, 2021

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Verified Customer

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Alex K. Mountain View, CA

Fast reliable service in most cases and the technicians can fix on first visit in most cases.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS.

Apr. 5th, 2021

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Verified Customer

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Ryan Delaware, OH

We have had to make a claim a few times, and every time it's been a smooth process

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 26th, 2021

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Verified Customer

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Antoine Rushing Sr Edgewood, MD

AHS is great for simple repairs but I’ve had to wait over a month for my hot water heater to be repaired or replaced.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 26th, 2021

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Verified Customer

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Arthur Stepanyan Bloomfield Hills, MI

This company is a scam, paid for the whole year, paid for a service visit, a month in being told part is not covered. Tried to cancel the warranty after one month of service - they keep 90% of the money, worst scam ever

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We hate to hear your coverage was not approved under the terms of the contract. We are here if you need us for any covered items but the reason for the malfunction must fall within the contract guidelines.

Mar. 26th, 2021

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Verified Customer

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Nicole Mesquite, TX

Reasonably priced and will get the people out to help you as quickly as they can.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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James Walters Suffolk, VA

Always right there when ever you have a problem very good value in all aspects highly recommended

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Nikki Fredericksburg, VA

Because sometimes the website doesn’t work and customer service doesn’t acknowledge there are problems

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 26th, 2021

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Verified Customer

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Sylvia Baltimore, MD

When I called for service they were right on top of the problem and sent someone Asap

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Nathan Tarzian Los Banos, CA

Customer service is pleasant. They are always very knowledgeable and very helpful in scheduling.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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