American Home Shield: Read 34,888 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Raissa Houston, TX

Scam, will fight tooth and nail to take your money and not actually do any work under contract. Terrible customer service as well. Contractors that show up 2 hours later and are high.

4 years ago

Reply from American Home Shield

Hi Raissa,
I hate to hear about your most recent AHS service experience. I would be glad to speak with you and reach a resolution.

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Peter Mayers San Diego, CA

Helpful staff and did what they said, the guy they sent was very good and took care of everthing

4 years ago

Reply from American Home Shield

Hi Peter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

check_circle

Verified Customer

star star star star star

Adrienne Yuma, AZ

Prompt appointments, very professional service. Reliable companies making repairs.

4 years ago

Reply from American Home Shield

Hi Adrienne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Chris DaCosta Sahuarita, AZ

Even though the technician was still on site, I was not too happy that there was another service call fee.

4 years ago

check_circle

Verified Customer

star star star star star

Sandra Yvonne Lawson San Antonio, TX

Great company, never had a problem and the jobs were done with great professionalism.

4 years ago

Reply from American Home Shield

Hi Sandra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2021

check_circle

Verified Customer

star star star star star

Barbara Middleburg, PA

I am very pleased so far. Anything that has needed repaired, they have readily fixed.

4 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your most recent service experience and the ease of use with repairs!

Jun. 7th, 2021

check_circle

Verified Customer

star star star star star

Lori Rozzi Sanford, FL

I had to make a claim and the company that was dispatched called the next day. Very fast service.

4 years ago

Reply from American Home Shield

Hi Lori,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Tony Spinella South Plainfield, NJ

They came in a reasonable time frame and were able to get quite a few parts replaced

4 years ago

Reply from American Home Shield

Hi Tony,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Roberta Roanoke, TX

Always consistent with customer satisfaction. AHS sends qualified repairmen in a timely manner.

4 years ago

Reply from American Home Shield

Hi Roberta,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ludivina Sorrentino Tyler, TX

Customer service doesn’t know anything about a case . We cannot talk to supervisor or get a transfer to the appropriate department . Cases take to long and they send incompetent companies

4 years ago

Reply from American Home Shield

Hi Ludivina,
Thank you for providing us with feedback about your most recent AHS experience. I would be glad to speak with you to reach a resolution.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Joe Kibe Schertz, TX

Positive experience and almost always good with replacement of items not working anymore.

4 years ago

Reply from American Home Shield

Hi Joe,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

JR DeLaurier Plano, TX

Easy to work with and quick to react. Very happy with the technician they sent to us.

4 years ago

Reply from American Home Shield

Hi JR,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Lisa Birmingham, AL

Very fast response ! The technician arrived within 48 hours after I made the request.

4 years ago

Reply from American Home Shield

Hi Lisa,
We appreciate your feedback to the technicians who have serviced your home.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

John Aurora, CO

Great Service, fast response, long wait over the phone but great customer service

4 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Robert Bowman Marietta, OH

Fast service and resolved issue quickly. Dispatched technician was very professional.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Jennifer Lupas Aurora, CO

They have been great getting repair a taken care of in a reasonable amount of time for the most part.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Chris Adams-Hart Boise, ID

Coverage is good. Customer Support communication is slow, not proactive, and it takes 30+ minutes to get someone on the phone..

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Valerie Bryant Chicago, IL

At times I find it difficult to get the service I need, or find a reputable company to service my home in professional way.

4 years ago

check_circle

Verified Customer

star star star star star

Kate Treasure Columbus, OH

We were able to have our refrigerator repaired and only had to pay for the service call.

4 years ago

Reply from American Home Shield

Hi Kate,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Caridad Moreno Plano, TX

Have had 4 homes in different cities all under home Shield never a disappointment!

4 years ago

Reply from American Home Shield

Hi Caridad,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Jennifer Rust Boerne, TX

Every year my plan cost increases. It can also take several days for someone to come out and fix the issue.

4 years ago

check_circle

Verified Customer

star star star star star

Marilyn Jenkins Austin, TX

Great job. Very friendly . Advise me on what needed to be done. Also arrived on time.

4 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Carolina Las Vegas, NV

AHS responds very quickly everytime we put an order. The affiliate companies got the job done well.

4 years ago

Reply from American Home Shield

Hi Carolina,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ralph Fines Rancho Mirage, CA

American Home Shield is always there to help you when your needing something done on your home.

4 years ago

Reply from American Home Shield

Hi Ralph,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Mike Behen Palmdale, CA

I'm very upset with AHS at the moment. I just received a notice that my rate is being increased by approx. $250 per year. How is this possible? I'm considering cancelling

4 years ago

Reply from American Home Shield

Hi Mike, we thank you for letting us know your concerns about the rate increase. We understand this may be unexpected and we want you to see the value in your coverage. We will be happy to speak with you further regarding this matter.

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Bruce Fresno, CA

Very good and knowledgeable people come out and make needed repairs quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Don Huson Orangevale, CA

" I called for a repair, they came", and did a "workmanlike job. or a replacement if needed.

4 years ago

Reply from American Home Shield

Hi Don,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Martha P Harris Augusta, GA

very professional get things fixed ! good quality service, good customer service

4 years ago

Reply from American Home Shield

Hi Martha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Clarence Hill Evans, GA

They totally honor the contract, Technicians are knowledgeable, skilled at their craft!

4 years ago

Reply from American Home Shield

Hi Clarence,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Jane Lemmonds Murfreesboro, TN

They’ve answered every call I’ve made and lined up the service technicians timely.

4 years ago

Reply from American Home Shield

Hi Jane,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

check_circle

Verified Customer

star star star star star

Karen Campbell Hightstown, NJ

AHS is always very responsive to my emergency needs. I am never disappointed or dissatisfied.

4 years ago

Reply from American Home Shield

Hi Karen,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Mike Beal Louisville, KY

Fast response , kind, courteous, knowledgeable. They made owning a new home less stressful!

4 years ago

Reply from American Home Shield

Hi Mike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Williams Keller, TX

The service was good but not exceptional.. I had to work to a replacement equal to the quality of what I had.

4 years ago

check_circle

Verified Customer

star star star star star

Dean Irvine, CA

They are quick to schedule appointment and send professional tech to solve my warranty issues.

4 years ago

Reply from American Home Shield

Hi Dean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Hattie Tarrer Richmond, VA

Responds quickly. Good service provided. Very friendly. Professional service provided

4 years ago

Reply from American Home Shield

Hi Hattie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Cynthia Goose Creek, SC

Quality Reputable company good customer service they always have qualified service companies

4 years ago

Reply from American Home Shield

Hi Cynthia,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Kia Center Covington, GA

Company gives great customer service and the companies they refer are timely and respectful.

4 years ago

Reply from American Home Shield

Hi Kia,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

check_circle

Verified Customer

star star star star star

Tim Howle Hope Mills, NC

Service is excellent and easy to access. When needed, customer service is very helpful as well.

4 years ago

Reply from American Home Shield

Hi Tim,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Barbara Lovick Bowie, MD

Based on quick response to repair and the contractors used for repair covered items in the home.

4 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Edna M. Ainsworth don’t like to wait an hour to speak to someone Channelview, TX

It took them 5 months to find the problem with my refrigerator, the Sears kept the wrong part for 4 months, finally the last man saw the problem and ordered a replacement

4 years ago

Reply from American Home Shield

Hi Edna,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss the issues.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

James Altoona, IA

Fast service they sent someone right out and then made sure I was happy with everything.

4 years ago

Reply from American Home Shield

Hi James,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Michael Shultz Gainesville, GA

Been very easy to make appointments - and all the providers have been very professional.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Christine Maynard Locust, NC

Easy to make appt, arrived on time, fixed problem. Very nice and knew what he was doing

4 years ago

Reply from American Home Shield

Hi Christine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Frencine Strother Abington, PA

Very easy to talk to and they were able to help me research my new stove. Vendor was very helpful too.

4 years ago

check_circle

Verified Customer

star star star star star_border

Jennifer Texarkana, TX

I can always get someone on the phone, and they have helped me tremendously after purchasing my new home.

4 years ago

check_circle

Verified Customer

star star star star star

Steven apodaca Whittier, CA

Professional service and cooperative. Great repair service, on time and experienced

4 years ago

Reply from American Home Shield

Hi Steven,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Paul L. Buccola Henderson, NV

Had a few occasions to use the service. Have been satisfied with the oucome every time.

4 years ago

Reply from American Home Shield

Hi Paul,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Jeffrey Hemingway Sicklerville, NJ

They are on point. The connections made with the vendors have been outstanding.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Salvatore A. Fattoross Piscataway, NJ

Bring back US based phone center and you'll get 5 stars. It just isn't the same since that went over seas.

4 years ago

check_circle

Verified Customer

star star star star star

Mike Carroll Saint George, UT

They respond quickly to my requests. They arrange for my problems to be taken care of.

4 years ago

Reply from American Home Shield

Hi Mike,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

American Home Shield Reviews