American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Concha Tipton Atascadero, CA

Quick response, great customer service. Response within 24 hours from repair team

5 years ago

Reply from American Home Shield

Hi Concha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Wendy O’Connor Southport, NC

Prompt service; issue was correctly repaired. Serviceman was very knowledgable.

5 years ago

Reply from American Home Shield

Hi Wendy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Letty Jo Randell Palm Springs, CA

AHS takes care of business asap by providing the top vendors to fix the problem.

5 years ago

Reply from American Home Shield

Hi Letty,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert J. Buikus Niceville, FL

I have had a dryer issue and they are going to replace it but the replacement won't be here for 2 more weeks which had been deemed a safety hazard by their technician, to a total of almost 4 weeks without a dryer.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Beaumont, TX

Every time I have had to use them they are reliable, fix problem quickly, and do good quality work

5 years ago

Reply from American Home Shield

Thank you for taking time to rate your service experience. We always want to provide prompt and great quality service. We hope that you will continue to use and enjoy your coverage.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Scott Manchester, NH

Always provide quality vendors and never had a problem with the services requested

5 years ago

Reply from American Home Shield

Scott, we are so pleased that you have been happy with our vendors and our level of service. We thank you for taking the time to write a review and we hope that you continue to enjoy the coverage we provide.

May. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

Don Durnil Temecula, CA

Their fees keep getting higher. The response time is getting longer and they keep losing good contractors. 1st trip fixes are non-existent.

5 years ago

check_circle

Verified Customer

star star star star star

Larry Gegg Lake Placid, FL

Other than a very long & unnecessary initial delay in speaking to an agent the service is good

5 years ago

Reply from American Home Shield

Larry, we value your opinion and feedback. Thank you for taking time to let us know that the service you received was good as well as where we need to improve. We understand that your time is valuable and look forward to providing you with better service in the future when trying to reach our agents.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Teresa Abilene, TX

Easy on line request service. Response time prompt. Connects you with good companies.

5 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Walter and Vanessa Welch Las Vegas, NV

Excellent Service For outside contractors such as air conditions and heating checkups

5 years ago

Reply from American Home Shield

Hi Walter and Vanessa,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Carla Brown Milwaukee, WI

Speedy response time, listens to my concerns to determine in order to provide the best options

5 years ago

Reply from American Home Shield

Hi Carla,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Teshia Rachel Lagrange, GA

Trustworthy and Loyal always come the ads state. If they can't fix it then they'll replace it.

5 years ago

Reply from American Home Shield

Hi Teshia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Chuck Haslet, TX

Fast response to requests for service. Companies contracted for repairs have been excellent.

5 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Deborah Andrews Mustang, OK

Home Shield is very responsive, and have resolved all my appliance repair needs.

5 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Randolph Graham Germantown, MD

They have always supplied us with good reliable contractors that did the works better than expected

5 years ago

Reply from American Home Shield

Hi Randolph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Susan Ray Knoxville, TN

Very prompt service. Dependable. The companies they use have been very friendly and knowledgeable.

5 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Douglas Nulle Las Vegas, NV

Excellent response and service. Very knowledgeable and professional contractors.

5 years ago

Reply from American Home Shield

Hi Douglas,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Tracy Lott Yukon, OK

Customer service department is top notch. The service repair person was prompt and efficient.

5 years ago

Reply from American Home Shield

Hi Tracy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Darlene Welch Mesa, AZ

The people that have been sent out have been knowledgeable and able to complete the repair.

5 years ago

Reply from American Home Shield

Hi Darlene,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Rob Centralia, MO

Great website easy to work with. I have recommended this company to many of my clients.

5 years ago

Reply from American Home Shield

Hi Rob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Kyisha Bakersfield, CA

Quick response and fast service. The company chosen was reliable with great customer service

5 years ago

Reply from American Home Shield

HI Kyisha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Dora Smyrna, DE

They are a very reliable company. Their customer service is courteous and accommondating.

5 years ago

Reply from American Home Shield

Hi Dora,
We are pleased to hear about your service experience and hope you continue to enjoy AHS!

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Pflugerville, TX

You need to have a place in your system where a person can terminate their account if they so desire

5 years ago

check_circle

Verified Customer

star star star star star

Consuelo H Anyalechi Tampa, FL

I was given the appointment I wanted, the contractor was informative and professional.

5 years ago

Reply from American Home Shield

Hi Consuelo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

John Lasenberry Millington, MD

Very professional, listen to their clients and do their best to complete their job.

5 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Christy and Ronald De Soto, MO

Customers service people are friendly and get people out here to fix things. Thank you.

5 years ago

Reply from American Home Shield

Hi Christy & Ronald,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Clippard Merrily Myrtle Beach, SC

Prompt, friendly, efficient, personable, explained what was wrong and how he fixed it.

5 years ago

Reply from American Home Shield

Hi Clippard,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Eula Don Freed Claremore, OK

Takes too long to get repairs fixed. Ready Service was slow and not installed correctly. I have to call a local plummer to fix it.

5 years ago

check_circle

Verified Customer

star star star star star_border

Carol Laurel, MD

Money that you pay for a service and sometimes nothing can be fixed. Should be another fee just for consultation.

5 years ago

check_circle

Verified Customer

star star star star star

Brent Davidson Bloomfield Hills, MI

Good service and coverage, good value, the coverage and replacement options are excellent.

5 years ago

Reply from American Home Shield

Hi Brent,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Joanie Canyon Country, CA

So far, although I have only one experience to report on, I was highly satisfied.

5 years ago

Reply from American Home Shield

Hi Joanie,
Thank you for your AHS feedback!

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Phil Pittsburg, TX

Timely service, peace of mind. Some of the best insurance money you could spend.

5 years ago

Reply from American Home Shield

Hi Phil,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Rodney George West Bloomfield, MI

Quick service they always fix the problem and if they can't, they replace the unit.

5 years ago

Reply from American Home Shield

Hi Rodney,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2021

check_circle

Verified Customer

star star star star star

C Rancho Santa Fe, CA

Good coverage and easy to use. Professional "subs" get the work done in a timely manner.

5 years ago

Reply from American Home Shield

Hi C,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Cora Blakey Cincinnati, OH

They are pretty good about setting up appointments, but you almost have to shoot the appliance before it is replaced

5 years ago

check_circle

Verified Customer

star star star star star

C. Arnold Plano, TX

Have always received good service and fast responses from them when I had a problem.

5 years ago

Reply from American Home Shield

Hi C. Arnold,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

D Hood Camden, NC

I have been with them for many years and have never had to worry about anything.

5 years ago

Reply from American Home Shield

Hi D Hood,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Susan Nagel Farmersville Station, NY

Problem solved ASAP. Easy to get claim started. Sent knowledgeable repair service.

5 years ago

Reply from American Home Shield

Hi Susan,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Anthony & Linda Eack Rock Hill, SC

All around efficient, professional and courteous. I would definitely recommend this company!

5 years ago

Reply from American Home Shield

Hi Anthony & Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Mr Ed Fort Lauderdale, FL

Arrived during the appointed time. Technician knew what to check on the hot water tank.

5 years ago

Reply from American Home Shield

Hi Mr. Ed,
I appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Omar A. Echegoyen Westminster, MD

They are very efficient and thorough in regards to service and what they promise.

5 years ago

Reply from American Home Shield

Hi Omar,
We appreciate your feedback and hope you continue to enjoy!

May. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Lee Mesa, AZ

Good service when needed but monthly fee is too high. After my first service call, my fee increased.

5 years ago

check_circle

Verified Customer

star star star star star

Patrick Fort Worth, TX

Very reliable and the techs they send are always professional and very knowledgeable.

5 years ago

Reply from American Home Shield

Hi Patrick,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Julie Casa Grande, AZ

It is a great company! I have used them many times and never had a problem with their services.

5 years ago

Reply from American Home Shield

Hi Julie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Neo Lindley Lancaster, TX

American Home Shield has quick responses and a great network of reliable contractors.

5 years ago

Reply from American Home Shield

Hi Neo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Earnestine Johnson Summerville, SC

Always congenial. Very good at following up on satisfaction of service completed on project.

5 years ago

Reply from American Home Shield

Hi Earnestine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mary Cowan Lancaster, CA

I have used AHS for years and problem resolution can take up to 2 weeks or more. Not good when your refrigerator is not working.

5 years ago

check_circle

Verified Customer

star star star star star

Fred Henderson, NV

Easy to schedule and prompt response and comparable premiums compared to other companies.

5 years ago

Reply from American Home Shield

Hi Fred,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Spencer Phenix City, AL

Professional service. Arrived on time and explain problems. Appointment CSR was very friendly.

5 years ago

Reply from American Home Shield

Hi Spencer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

CP Las Vegas, NV

Service fee is excessive as all is done through application. Plan fee is also excessive, just like any insurance. You never have to speak with anyone, all can be done online or through app.

5 years ago

Reply from American Home Shield

Hi CP,
I hate to hear about your most recent experience with customer service and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

American Home Shield Reviews