American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Janet Mililani, HI

They are true to their warranty and all that’s needed is a phone call and they handle the rest

3 years ago

Reply from American Home Shield

Hi Janet,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Mark Corpus Christi, TX

Replaced appliances and repaired appliances without hesitaion! Thank you American Home Shield!

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Ephraim Post Roswell, NM

Timeliness and customer service is excellent, and much improved over 10 years ago.

3 years ago

Reply from American Home Shield

Thanks for your loyalty!

Apr. 2nd, 2021

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Verified Customer

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James Cox Greensboro, NC

We have dealt with them on many levels and have always been satisfied with the end results

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 5th, 2021

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Verified Customer

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Beth Midland, TX

They have saved me hundreds of dollars on repairs over the 20 years I have used them

3 years ago

Reply from American Home Shield

Thanks for your loyalty and thanks for sharing your experience.

Apr. 5th, 2021

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Verified Customer

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Chi Tawah Silver Spring, MD

They respond well but I was disappointed that the technicians did not handle both the heat and cool in my HVAC system

3 years ago

Reply from American Home Shield

Thanks for sharing. Please keep in mind that each item in need of service must be listed on the request separately.

Apr. 5th, 2021

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Verified Customer

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Stacy Burton Cincinnati, OH

Very please so far. The customer service department is very helpful. And will get your answers

3 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS.

Apr. 5th, 2021

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Verified Customer

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Stephanie Tulsa, OK

Great company and when an item cannot be repaired it is replaced with a like item.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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EJ Orlando, FL

Great service and awesome reps. My very first request for service was handled professionally

3 years ago

Reply from American Home Shield

First impressions are everything but we intend to provide this service on each request for assistance.

Apr. 5th, 2021

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Verified Customer

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Alex K. Mountain View, CA

Fast reliable service in most cases and the technicians can fix on first visit in most cases.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS.

Apr. 5th, 2021

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Verified Customer

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Nicole Mesquite, TX

Reasonably priced and will get the people out to help you as quickly as they can.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Arthur Stepanyan Bloomfield Hills, MI

This company is a scam, paid for the whole year, paid for a service visit, a month in being told part is not covered. Tried to cancel the warranty after one month of service - they keep 90% of the money, worst scam ever

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We hate to hear your coverage was not approved under the terms of the contract. We are here if you need us for any covered items but the reason for the malfunction must fall within the contract guidelines.

Mar. 26th, 2021

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Verified Customer

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Ryan Delaware, OH

We have had to make a claim a few times, and every time it's been a smooth process

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 26th, 2021

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Verified Customer

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Antoine Rushing Sr Edgewood, MD

AHS is great for simple repairs but I’ve had to wait over a month for my hot water heater to be repaired or replaced.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 26th, 2021

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Verified Customer

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James Walters Suffolk, VA

Always right there when ever you have a problem very good value in all aspects highly recommended

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Sylvia Baltimore, MD

When I called for service they were right on top of the problem and sent someone Asap

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Nikki Fredericksburg, VA

Because sometimes the website doesn’t work and customer service doesn’t acknowledge there are problems

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 26th, 2021

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Verified Customer

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Nathan Tarzian Los Banos, CA

Customer service is pleasant. They are always very knowledgeable and very helpful in scheduling.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Ola Mae Sterling Austin, TX

They have been doing business in timely manner and I have not had get them fix it once.

3 years ago

Reply from American Home Shield

Hi Ola,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Verified Customer

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Marian Ann Anderson Hartselle, AL

They always send someone out quickly. They are always very friendly and helpful.

3 years ago

Reply from American Home Shield

Hi Marian,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Larry Arnold White Oak, GA

They have worked with repair companies to ensure that what ever the job is, it is done properly.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Cheryl Clover, SC

Very good contractor .Trustworthy and professional the office and the person that they sent out

3 years ago

Reply from American Home Shield

Hi Cheryl,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Tarshia Charlotte, NC

Always fixes the problem if one arises. Never been disappointed with services rendered.

3 years ago

Reply from American Home Shield

Hi Tarshia,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Cathey Grand Prairie, TX

Great! Timely service and they have great customer service. They are very helpful.

3 years ago

Reply from American Home Shield

Hi Cathey,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Phil M. Ashburn, VA

They came through when needed.I had an issue with my furnace that they helped resolve.

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Melanie Rincon, GA

The problem was solved quicky. Everyone that I spoke to was polite. Requesting service was simple.

3 years ago

Reply from American Home Shield

Hi Melanie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Jack

The company was prompt scheduling my request. The Technician was polite and checked the system.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jack,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Jim Saint Charles, MO

Personnel have been professional, courtious, knowlegable. Notifies on arrival time.

3 years ago

Reply from American Home Shield

Hi Jim,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Ruby Elliott Silver Spring, MD

Timeliness to request, excellent service companies and courteous customer service representatives

3 years ago

Reply from American Home Shield

Hi Ruby,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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S Artmann Magnolia, TX

Timely and professional response to all claims. Easy online portal to deal with.

3 years ago

Reply from American Home Shield

Hi S Artmann,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Deborah Jones Lithonia, GA

AMS is very professional and the companies that are contracted are professional and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Deborah,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Victoria Fresno, CA

Fast and professional service. Technican was friendly respectful and evaluated the problem promptly

3 years ago

Reply from American Home Shield

Hi Victoria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Maureen Doherty Green Bay, WI

I’ve been with American Home Shield for seventeen years, great service, well worth having.

3 years ago

Reply from American Home Shield

Thanks for your loyalty.

Mar. 29th, 2021

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Verified Customer

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Terry Odessa, TX

It’s been good for us, everything we requested repairs have been done on time.

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Verified Customer

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Cheryl Sims-Jackson Scottsdale, AZ

Quality of service, professionalism, knowledgeable, timeliness to call and cost is exceptional!

3 years ago

Reply from American Home Shield

Hi Cheryl,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Willie del Rosario Waddell, AZ

Great company, dependable, responsive,, fast service, affordable, good contractors,

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 29th, 2021

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Verified Customer

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Linda Shepard Miamisburg, OH

The most recent call for service was very timely, the contractor that was sent out was also timely and courteous

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Raymond Collins Vilonia, AR

It doesn’t take long for them to get you to a company you need to get your problem solved

3 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Monet Fisher Stockton, CA

Makes things so simple and easy - always fast to respond and always professional service providers!

3 years ago

Reply from American Home Shield

Hi Monet,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Mary Ann Gilliland Wexford, PA

Home Shield has given us excellent service for multiple appliance issues and replacements.

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Verified Customer

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LaCole Harris Laurel, MD

Horrible service, worst contractors. Still waiting for a manager to call me, it’s been over 2 weeks. I’ve called the contractor company that they sent out numerous times, left messages, no call back. Biggest SCAM

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Shirley Bordon Independence, MO

Very knowledgeable, was willing to walk me through the process and very thorough

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Carey Ross Vallejo, CA

Responsive to request in a timely manner. Vendors sometimes delayed with parts.

3 years ago

Reply from American Home Shield

Hi Carey,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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MCRB Pickerington, OH

AHS provides great service and is very responsive handling my warranty concerns.

3 years ago

Reply from American Home Shield

Hi MCRB,
Thanks for placing your trust in us and your willingness to share. We look forward to servicing you again soon!

Mar. 30th, 2021

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Verified Customer

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Mariah Holman Redding, CA

Everything has been quick and easy so far. I’m very satisfied with my coverage.

3 years ago

Reply from American Home Shield

Hi Mariah,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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John Niskey Eureka, CA

It’s the best home warranty company per the local appliance dealer and repair facility.

3 years ago

Reply from American Home Shield

Hi John,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 30th, 2021

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Verified Customer

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Caity McCardell Grover Beach, CA

I've had good experiences with AHS. Very helpful customer service and prompt service.

3 years ago

Reply from American Home Shield

Hi Caity,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Jill Kansas City, KS

Great Service, reasonably monthly fee, and service call fee. Great customer service!

3 years ago

Reply from American Home Shield

Hi Jill,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Juan E. Obregon Sr. Kempner, TX

company has been very reliable when we needed them. Crews sent for repairs have been top notch

3 years ago

Reply from American Home Shield

Hi Juan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2021

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Verified Customer

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Mrs. Darron Ramona, CA

They have always been responsive quickly and have sent qualified repair persons.

3 years ago

Reply from American Home Shield

Hi Mrs. Darron,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

American Home Shield Reviews