American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Lori Rozzi Sanford, FL

I had to make a claim and the company that was dispatched called the next day. Very fast service.

5 years ago

Reply from American Home Shield

Hi Lori,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

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Verified Customer

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Lisa Birmingham, AL

Very fast response ! The technician arrived within 48 hours after I made the request.

5 years ago

Reply from American Home Shield

Hi Lisa,
We appreciate your feedback to the technicians who have serviced your home.

May. 25th, 2021

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Verified Customer

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John Aurora, CO

Great Service, fast response, long wait over the phone but great customer service

5 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

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Verified Customer

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Jennifer Lupas Aurora, CO

They have been great getting repair a taken care of in a reasonable amount of time for the most part.

5 years ago

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Verified Customer

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Chris Adams-Hart Boise, ID

Coverage is good. Customer Support communication is slow, not proactive, and it takes 30+ minutes to get someone on the phone..

5 years ago

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Verified Customer

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Robert Bowman Marietta, OH

Fast service and resolved issue quickly. Dispatched technician was very professional.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Joe Kibe Schertz, TX

Positive experience and almost always good with replacement of items not working anymore.

5 years ago

Reply from American Home Shield

Hi Joe,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Ludivina Sorrentino Tyler, TX

Customer service doesn’t know anything about a case . We cannot talk to supervisor or get a transfer to the appropriate department . Cases take to long and they send incompetent companies

5 years ago

Reply from American Home Shield

Hi Ludivina,
Thank you for providing us with feedback about your most recent AHS experience. I would be glad to speak with you to reach a resolution.

May. 25th, 2021

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Verified Customer

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JR DeLaurier Plano, TX

Easy to work with and quick to react. Very happy with the technician they sent to us.

5 years ago

Reply from American Home Shield

Hi JR,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Kate Treasure Columbus, OH

We were able to have our refrigerator repaired and only had to pay for the service call.

5 years ago

Reply from American Home Shield

Hi Kate,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Valerie Bryant Chicago, IL

At times I find it difficult to get the service I need, or find a reputable company to service my home in professional way.

5 years ago

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Verified Customer

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Caridad Moreno Plano, TX

Have had 4 homes in different cities all under home Shield never a disappointment!

5 years ago

Reply from American Home Shield

Hi Caridad,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 27th, 2021

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Verified Customer

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Jennifer Rust Boerne, TX

Every year my plan cost increases. It can also take several days for someone to come out and fix the issue.

5 years ago

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Verified Customer

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Marilyn Jenkins Austin, TX

Great job. Very friendly . Advise me on what needed to be done. Also arrived on time.

5 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

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Verified Customer

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Carolina Las Vegas, NV

AHS responds very quickly everytime we put an order. The affiliate companies got the job done well.

5 years ago

Reply from American Home Shield

Hi Carolina,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Ralph Fines Rancho Mirage, CA

American Home Shield is always there to help you when your needing something done on your home.

5 years ago

Reply from American Home Shield

Hi Ralph,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Mike Behen Palmdale, CA

I'm very upset with AHS at the moment. I just received a notice that my rate is being increased by approx. $250 per year. How is this possible? I'm considering cancelling

5 years ago

Reply from American Home Shield

Hi Mike, we thank you for letting us know your concerns about the rate increase. We understand this may be unexpected and we want you to see the value in your coverage. We will be happy to speak with you further regarding this matter.

Jun. 1st, 2021

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Verified Customer

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Bruce Fresno, CA

Very good and knowledgeable people come out and make needed repairs quickly and efficiently.

5 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Don Huson Orangevale, CA

" I called for a repair, they came", and did a "workmanlike job. or a replacement if needed.

5 years ago

Reply from American Home Shield

Hi Don,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Clarence Hill Evans, GA

They totally honor the contract, Technicians are knowledgeable, skilled at their craft!

5 years ago

Reply from American Home Shield

Hi Clarence,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Martha P Harris Augusta, GA

very professional get things fixed ! good quality service, good customer service

5 years ago

Reply from American Home Shield

Hi Martha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Karen Campbell Hightstown, NJ

AHS is always very responsive to my emergency needs. I am never disappointed or dissatisfied.

5 years ago

Reply from American Home Shield

Hi Karen,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Verified Customer

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Mike Beal Louisville, KY

Fast response , kind, courteous, knowledgeable. They made owning a new home less stressful!

5 years ago

Reply from American Home Shield

Hi Mike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Williams Keller, TX

The service was good but not exceptional.. I had to work to a replacement equal to the quality of what I had.

5 years ago

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Verified Customer

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Dean Irvine, CA

They are quick to schedule appointment and send professional tech to solve my warranty issues.

5 years ago

Reply from American Home Shield

Hi Dean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Hattie Tarrer Richmond, VA

Responds quickly. Good service provided. Very friendly. Professional service provided

5 years ago

Reply from American Home Shield

Hi Hattie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Cynthia Goose Creek, SC

Quality Reputable company good customer service they always have qualified service companies

5 years ago

Reply from American Home Shield

Hi Cynthia,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Barbara Lovick Bowie, MD

Based on quick response to repair and the contractors used for repair covered items in the home.

5 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

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Verified Customer

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Tim Howle Hope Mills, NC

Service is excellent and easy to access. When needed, customer service is very helpful as well.

5 years ago

Reply from American Home Shield

Hi Tim,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Kia Center Covington, GA

Company gives great customer service and the companies they refer are timely and respectful.

5 years ago

Reply from American Home Shield

Hi Kia,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Verified Customer

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Jane Lemmonds Murfreesboro, TN

They’ve answered every call I’ve made and lined up the service technicians timely.

5 years ago

Reply from American Home Shield

Hi Jane,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Verified Customer

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Edna M. Ainsworth don’t like to wait an hour to speak to someone Channelview, TX

It took them 5 months to find the problem with my refrigerator, the Sears kept the wrong part for 4 months, finally the last man saw the problem and ordered a replacement

5 years ago

Reply from American Home Shield

Hi Edna,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss the issues.

May. 27th, 2021

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Verified Customer

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Paul L. Buccola Henderson, NV

Had a few occasions to use the service. Have been satisfied with the oucome every time.

5 years ago

Reply from American Home Shield

Hi Paul,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Frencine Strother Abington, PA

Very easy to talk to and they were able to help me research my new stove. Vendor was very helpful too.

5 years ago

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Verified Customer

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Steven apodaca Whittier, CA

Professional service and cooperative. Great repair service, on time and experienced

5 years ago

Reply from American Home Shield

Hi Steven,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Michael Shultz Gainesville, GA

Been very easy to make appointments - and all the providers have been very professional.

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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James Altoona, IA

Fast service they sent someone right out and then made sure I was happy with everything.

5 years ago

Reply from American Home Shield

Hi James,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Jeffrey Hemingway Sicklerville, NJ

They are on point. The connections made with the vendors have been outstanding.

5 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Verified Customer

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Jennifer Texarkana, TX

I can always get someone on the phone, and they have helped me tremendously after purchasing my new home.

5 years ago

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Verified Customer

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Christine Maynard Locust, NC

Easy to make appt, arrived on time, fixed problem. Very nice and knew what he was doing

5 years ago

Reply from American Home Shield

Hi Christine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 27th, 2021

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Verified Customer

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Salvatore A. Fattoross Piscataway, NJ

Bring back US based phone center and you'll get 5 stars. It just isn't the same since that went over seas.

5 years ago

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Verified Customer

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Judy Lively Corpus Christi, TX

Fast efficient service. They always send professionals to deal with my problems.

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Mike Carroll Saint George, UT

They respond quickly to my requests. They arrange for my problems to be taken care of.

5 years ago

Reply from American Home Shield

Hi Mike,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

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Verified Customer

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Letty Jo Randell Palm Springs, CA

AHS takes care of business asap by providing the top vendors to fix the problem.

5 years ago

Reply from American Home Shield

Hi Letty,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Verified Customer

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Charles Davis Desoto, TX

American Home Shield is not what they there are. They stuck me with a 1550.00 bill when it was there mistake. I called the office to complaint know one has contacted me. DON'T BUY AMERICAN HOME SHIELD.

5 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about the non covered cost to have the repair completed. I would be glad to speak with you.

May. 27th, 2021

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Verified Customer

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Concha Tipton Atascadero, CA

Quick response, great customer service. Response within 24 hours from repair team

5 years ago

Reply from American Home Shield

Hi Concha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Wendy O’Connor Southport, NC

Prompt service; issue was correctly repaired. Serviceman was very knowledgable.

5 years ago

Reply from American Home Shield

Hi Wendy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Robert J. Buikus Niceville, FL

I have had a dryer issue and they are going to replace it but the replacement won't be here for 2 more weeks which had been deemed a safety hazard by their technician, to a total of almost 4 weeks without a dryer.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Anonymous Beaumont, TX

Every time I have had to use them they are reliable, fix problem quickly, and do good quality work

5 years ago

Reply from American Home Shield

Thank you for taking time to rate your service experience. We always want to provide prompt and great quality service. We hope that you will continue to use and enjoy your coverage.

May. 28th, 2021

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Verified Customer

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Scott Manchester, NH

Always provide quality vendors and never had a problem with the services requested

5 years ago

Reply from American Home Shield

Scott, we are so pleased that you have been happy with our vendors and our level of service. We thank you for taking the time to write a review and we hope that you continue to enjoy the coverage we provide.

May. 28th, 2021

American Home Shield Reviews