American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Milan Manjencich Anthem, AZ

Every subcontractor they use quotes anywhere from 2 to 7 days to get to you because THEY'RE SO BUSY but amazingly I'd you pay an extra $75-$125 they can get to you sooner

4 years ago

Reply from American Home Shield

Hi Milan,
I would be glad to speak with you regarding your most recent service experiences to have the air conditioner repaired.

Jun. 11th, 2021

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Verified Customer

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Doris Blocker Houston, TX

Recent issue with air conditioning vendor who misrepresented the assessment of work and falsified the extent. I contested the vendor’s action no support from AHS

4 years ago

Reply from American Home Shield

Hi Doris,
I hate to hear about the ongoing delay in service to have the service issue repaired through AHS. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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James Cooper Houston, TX

Always prompt and professional and they have great vendors that perform the work

4 years ago

Reply from American Home Shield

Hi James. Thank you for taking the time to rate your repair experience. We know how important it is to you to receive prompt and reliable service. We will do our best to provide you with the same level of service in the future.

Jun. 10th, 2021

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Verified Customer

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PB Carlsbad, CA

They are difficult to call. They have some incompetent contractors. And they occasionally refuse to cover covered items.

4 years ago

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Verified Customer

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Brent Dagneau Redding, CA

I have not gotten My Microwave fixed.. they told my sister in law it was fixed........No it has bot been fixed.............

4 years ago

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Verified Customer

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Scott Lauren Harmony, PA

Tried to get AHS TO RESPOND to a delivered oven that was damaged in transit. They responded then dropped their duties

4 years ago

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Verified Customer

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Mr Warren Indianapolis, IN

They were prompt and provided a solution for the exact concern I was experiencing.

4 years ago

Reply from American Home Shield

Hi Mr. Warren,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Lauren Krasno Pasadena, CA

Because this company is a joke. It’s been one month and my appliance still has not been repaired. The technicians they send are rude, and their customer service is horrendous

4 years ago

Reply from American Home Shield

Hi Lauren,
I would be glad to speak with you to get the appliance repairs completed.

Jun. 10th, 2021

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Verified Customer

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Yvonne P Crenshaw Richmond, VA

I've only had the opportunity to use them twice since i've had them but each time the service was prompt and reliable.

4 years ago

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Verified Customer

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Duane S Boise, ID

Claims are smooth and uncomplicated. I expected the runaround but there was none. They are great!

4 years ago

Reply from American Home Shield

Hi Duane,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Vincent Chesapeake, VA

Anytime I’ve had an issue they have been on top of getting someone out to fix it

4 years ago

Reply from American Home Shield

Hi Vincent,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Terri Austin East Lansing, MI

The customer service was very good. The only thing that bothered me was having to pay 100 everytime for a house call

4 years ago

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Verified Customer

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Pauline Fresno, CA

Prompt customer service and efficiency. They send qualified service people who are dependable.

4 years ago

Reply from American Home Shield

Hi Pauline,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Mary Ruby Kansas City, MO

Great service and knowledgeable and friendly, really helpful tips to care for appliances

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Melinda Johnson Pearland, TX

I have never had any disappointments. Customer service and contractors have been great!.

4 years ago

Reply from American Home Shield

Hi Melinda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 8th, 2021

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Verified Customer

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Sara Monsey, NY

They do not come forth as they had told you when you originally signed up with them. If you do the math, it is sometimes bad news.

4 years ago

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Verified Customer

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B. Cover Glen Burnie, MD

Warranty/insurance is only as good as when its needed and this was a quick, easy process -

4 years ago

Reply from American Home Shield

Thank you for taking time to let us know how your experience was. We are so gald you were able to find value in your coverage and that the process was quick and easy. Thank you for choosing AHS.

Jun. 7th, 2021

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Verified Customer

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Homer Arias San Antonio, TX

Quick response, great service from the assigned vendor, professional and personable

4 years ago

Reply from American Home Shield

Hi Homer,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 8th, 2021

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Verified Customer

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WHowe Cleveland, OH

Is fast and efficient.. Replace my broken down washer and fix my dryer. Excellent service

4 years ago

Reply from American Home Shield

Hi WHowe,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2021

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Verified Customer

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Schone Las Vegas, NV

Good customer service. I appreciated how prompt the technician and he was very knowledgeable

4 years ago

Reply from American Home Shield

Hi Schone,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Veronica Dupont, WA

They are very professional, well experience, and care about their customers satisfaction.

4 years ago

Reply from American Home Shield

Hi Veronica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Kimberly Chatman-Spell Richmond, TX

The service is always expedited quickly. The customer service is always friendly.

4 years ago

Reply from American Home Shield

Hi Kimberly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Cecelia Benford Dayton, OH

Timely responses and follow-up. The people they send out have been reputable and professional.

4 years ago

Reply from American Home Shield

Hi Cecelia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Veronica Navasota, TX

Prompt, helpful & friendly responses & quick contact with appropriate repair services

4 years ago

Reply from American Home Shield

Hi Veronica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Richard W Irving Manassas, VA

I have had inconsistent customer service in recent past and therefore expect better feedback and callback when expected.

4 years ago

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Verified Customer

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Tracy Culley Columbia, MO

Quick and courteous service, fast evaluation of the problem and completion of the repair

4 years ago

Reply from American Home Shield

Hi Tracy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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chris ciani Henderson, NV

they answered all my questions to my satisfaction and so I understood what they were telling me.

4 years ago

Reply from American Home Shield

Hi Chris. Thank you for letting us know that you were able to get your questions answered. We hope that you enjoy the coverage provided by AHS and we look forward to taking care of your repair needs.

Jun. 7th, 2021

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Verified Customer

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Steven Blane Lofton Las Vegas, NV

Both contractors brought to me are knowledgeable and professional within their respective fields.

4 years ago

Reply from American Home Shield

Hi Steven,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Yolanda Frazier Zion, IL

Sometimes the wait time to speak with a rep is long. However the quality of service is good.

4 years ago

Reply from American Home Shield

Hi Yolanda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 7th, 2021

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Verified Customer

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Rebecca Miles Aurora, CO

They have helped me out in many situations and have always been very professional

4 years ago

Reply from American Home Shield

Hi Rebecca,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Owen Pena Albuquerque, NM

There have been some billing issues and it seems your company is adding more conditions to your policies that lessen what the customer can claim.

4 years ago

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Verified Customer

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Tina Mitchell Mobile, AL

Trust worthy company, quick to respond, professional attitudes and they explain everything.

4 years ago

Reply from American Home Shield

Hi Tina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2021

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Verified Customer

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Rudy Hernandez Wichita, KS

First time I had to request a tech. To check my fridge I was referred to someone that had no idea what he was doing

4 years ago

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Verified Customer

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Joseph Harding Dupont, IN

They have very trustworthy to me. They recommend people that know their own business.

4 years ago

Reply from American Home Shield

Hi Joseph,
We will continue to provide you with great home warranty coverage and a great customer service experience.

Jun. 8th, 2021

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Verified Customer

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James/Margaret Judson Baton Rouge, LA

AHS has been a great help for us for service and appliances when we needed replacement or repair.

4 years ago

Reply from American Home Shield

Hi James & Margaret,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 7th, 2021

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Verified Customer

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Jackson Park Forest, IL

They do it.. right the first time!!! Am glad that I have them I also love the motto.

4 years ago

Reply from American Home Shield

Hi Jackson. We thank you for taking time to let us know about your positive service experience. it is always important to provide you with dependable service. We are so glad that you can be sure with the Shield!

Jun. 7th, 2021

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Verified Customer

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Nancy DiLeo Westwego, LA

Plumber cracker my toilet tank while attempting repair. It has been 3 weeks and still waiting for toilet replacement. Plumber won't call back and AHS is silent on the sidelines.

4 years ago

Reply from American Home Shield

Hi Nancy, thank you for letting us know about the issue with your toilet. I'm sure it is upsetting if there is a crack in it after the technician made the repair. I will be happy to speak with you further regarding this matter.

Jun. 3rd, 2021

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Verified Customer

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Verne Washington, DC

Responsive, to request for services although the communication needs further work with representatives

4 years ago

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Verified Customer

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Louidor Gainesville, FL

Good service, great price. Good technicians and company's providing the services.

4 years ago

Reply from American Home Shield

Hi Louidor, thank you for letting us know about your AHS experience. We are so glad that you are satisfied with the service we provide. Your feeback makes us want to work even harder to provide you with great service for your future repair needs.

Jun. 2nd, 2021

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Verified Customer

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angela montoya Sacramento, CA

Because the company they have here at Sacramento ca they take to long to fix my washing machine and they didn't fixed I'm so mad

4 years ago

Reply from American Home Shield

Hi Angela,
Thank you for bringing the washer machine issues to our attention. I owuld be glad to speak with you to get the issues resolved.

Jun. 9th, 2021

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Verified Customer

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Anna Leander, TX

The 3rd parties that they contract with have been very professional and knowledgeable.

4 years ago

Reply from American Home Shield

Anna, thank you for letting us know how we are doing. Our goal is to provide professional and knowledgeable contractors to help meet your repair needs. We are so glad you have found that to be the case as well.

Jun. 3rd, 2021

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Verified Customer

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Ratna Nandakumar Newark, DE

It takes me a too long time to reach someone for help. Ready access to customer service is important.

4 years ago

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Verified Customer

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Raissa Houston, TX

Scam, will fight tooth and nail to take your money and not actually do any work under contract. Terrible customer service as well. Contractors that show up 2 hours later and are high.

4 years ago

Reply from American Home Shield

Hi Raissa,
I hate to hear about your most recent AHS service experience. I would be glad to speak with you and reach a resolution.

Jun. 2nd, 2021

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Verified Customer

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Arthur Silver College Park, MD

it's easy to use and affordable . quick service , couldn't ask for better service

4 years ago

Reply from American Home Shield

Hi Arthur,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 7th, 2021

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Verified Customer

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Ryan Berclair, TX

I've always got a quick response when requesting assistance for issues around my house.

4 years ago

Reply from American Home Shield

Hi Ryan,
Thank you for sharing your most recent AHS experience with us. We will continue to service your home and provide a quick resolution for repairs.

Jun. 8th, 2021

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Verified Customer

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Len A Sampaio Roseville, CA

Their response to our problem was immediate and I was called by the plumber the next morning.

4 years ago

Reply from American Home Shield

Hi Len, thank you for letting us know how your service repair went. We know how valuable your time is and how important it is to meet your repair needs. Please contine to let us know how we are doing. We will strivet to provide you with great service in the future as well.

Jun. 2nd, 2021

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Verified Customer

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Kym Yrulegui Fresno, CA

I have had several incidents where I have used my warranty and I've never been disappointed.

4 years ago

Reply from American Home Shield

Hi Kym,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Sridhar Portland, OR

Good value for money especially if you have anything other than a brand new home

4 years ago

Reply from American Home Shield

Thank you, Sridhar for taking the time to tell us how satisfied your are with your AHS warranty. We are so glad to hear you are finding the value in your coverage. We can't wait to take care of your next repair needs.

Jun. 8th, 2021

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Verified Customer

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Jamey L Deubler Winter Haven, FL

sometimes good if they aren't looking for loop holes to not take care of their services after a loyal customer has paid for years

4 years ago

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Verified Customer

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Catherine L. Ford Fort Washington, MD

The services provided have been timely. Thw techinicians professional and efficient.

4 years ago

Reply from American Home Shield

Hi Catherine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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