American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Murtaza Husain San Ramon, CA

service was good and i am happy with the services that have been provided so far

5 years ago

Reply from American Home Shield

Thank you Murtaza. We are so pleased to hear you are happy with the service we are providing. We hope that you contine to use and find the value in your home warranty coverage.

Jun. 30th, 2021

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Verified Customer

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Joseph Bailey New Smyrna Beach, FL

They are quick to respond, they use highly skilled repairmen, and they follow up on satisfaction

5 years ago

Reply from American Home Shield

Hi Joseph,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Judy Marsiglia-Kelly Portage, MI

They show up when they say they will. That way I can plan my work schedule around them.

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Judy Smouse Grants Pass, OR

Fast and on the ball phone service is great, no hassle service, very easy to work with.

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Jeffrey Thompson Casa Grande, AZ

The price for the service is good, the response time after submit service was good

5 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for your positive feedback. It's great to hear that you are pleased with the price of your warranty coverage and response times. Thank you for trusting AHS to take care of your repair needs.

Jul. 7th, 2021

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Verified Customer

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Jeffrey Craig Jamestown, NC

My recent claim has been handled horribly by AHS. I have been without a working refrigerator for nine days and I'm no close to having it working than I was the first day I called in to AHS.

5 years ago

Reply from American Home Shield

Hi Jeffrey,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Kay Vignovich Des Moines, IA

all the times I have used the service people they have sent has been great service

5 years ago

Reply from American Home Shield

Hi Kay,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Jeanette Hazelwood Moreno Valley, CA

They send out the service people, but there is no follow up when there's lapse in time for next visit

5 years ago

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Verified Customer

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James S Gilmore Sevierville, TN

When I call, I speak to someone who can barely speak English. It's hard to communicate when you cannot understand what the Rep is saying.

5 years ago

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Verified Customer

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James A Mccune Greenwood, IN

Easy to get quick service, and the problems, so far, have been solved satisfactorily.

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Herman Cornish Manchester, MD

AHS is consistent in providing reliable resources to address household appliance failures

5 years ago

Reply from American Home Shield

Hi Herman. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide for your appliances. We hope you continue to find the value in the coverage we offer.

Jul. 7th, 2021

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Verified Customer

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Kristi Smith Bartlesville, OK

When I have a claim they are prompt in getting someone to my house to take care of it.

5 years ago

Reply from American Home Shield

Hi Kristi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Frederic W Mcclure Lake Wales, FL

They are good, but not that good. Particularly involving AC issues where you can be without AC for weeks at a time.

5 years ago

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Verified Customer

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Eric Jenkinson Maumelle, AR

They sent out a contractor that damaged the equipment they were supposed to fix. After an hour on the phone with AHS their only resolution was to have me call the contractor. So much for the 30 day guarantee.

5 years ago

Reply from American Home Shield

Hi Eric,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Ellen Martel Spring, TX

AHS has always been responsive and got things fixed in a reasonable amount of time.

5 years ago

Reply from American Home Shield

Hi Ellen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Elizabeth Craparo Lutz, FL

Their phone representatives were professional and did everything they could to solve my problem

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Deborah B Miller Melbourne, FL

Everything was organized by them, Vendors, etc... And all was fixed in a timely manner

5 years ago

Reply from American Home Shield

Hi Deborah,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Dean Kellum Hawkins, TX

Have used AHS for the last two years and have been pleased with their fast service and super online experience

5 years ago

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Verified Customer

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Chris Baton Rouge, LA

Whenever i have a problem. Everyone is so polite & my problem is solved in a timely manner

5 years ago

Reply from American Home Shield

Hi Chris,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Brends Young Harris, GA

Good service. And prompt.The communication was very good. Let me know what to expect.

5 years ago

Reply from American Home Shield

Hi Brends,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Bonnie Patterson Jacksonville, FL

Always fast at scheduling service. Companies that are used are very dependable and efficient.

5 years ago

Reply from American Home Shield

Hi Bonnie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Arthur Butler Jr Patterson, CA

Courteous, professional, concerned. Very expeditious in handling request for help.

5 years ago

Reply from American Home Shield

Hi Arthur,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Donald L Grill West Olive, MI

Customer Service Reps do not understand or comprehend claim requests. They do not transfer you to a supervisor when requested and do not call back when promised!follow

5 years ago

Reply from American Home Shield

Hi Donald,
I hate to hear about your most recent service experience and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2021

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Verified Customer

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Roderick Mitchell Mobile, AL

You can never get a real straight answer representative transfer you from one person to the next No happy at all I can't even get my reimbursement check or the department I need to talk to

5 years ago

Reply from American Home Shield

Hi Roderick. Thank you for letting us know the problem you are having with reaching someone to assist you with a reimbursement. I can see why this would be upsetting. I would be happy to speak with you regarding this matter and assist with a resolution.

Jun. 29th, 2021

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Verified Customer

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Dave Evans San Ramon, CA

Responsiveness, reliability, and communication, compared to other similar service providers.

5 years ago

Reply from American Home Shield

Hi Dave,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 7th, 2021

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Verified Customer

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Melanie Terry Upper Marlboro, MD

They send quality vendors to fix our appliances. The timeliness of the HVAC scheduling could be improved.

5 years ago

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Verified Customer

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Z Shen Cypress, TX

It took more than one week to fix my AC in such a hot weather. They act very slowly. Need to call them very often to get things moving

5 years ago

Reply from American Home Shield

Hi Z,
I hate to hear about the delay experienced to have the AC repaired. I would be glad to speak with you to discuss the delay.

Jun. 24th, 2021

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Verified Customer

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Paula Payne Hewitt, TX

Timely and effective work done by respectful companies. Very satisfied with the job that was done.

5 years ago

Reply from American Home Shield

Hi Paula.
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Howard Taff Ballinger, TX

Our AC has been out and giving trouble for three weeks and the contractor they sent still has not gotten it fixed. Last time we called it in they couldn't get here for six days and it's 100 plus degrees at times

5 years ago

Reply from American Home Shield

Hi Howard. Thank you for letting us know about the experience with your air conditioning. I am sorry to hear that the issue has not been resolved. I would he happy to speak with you to see how I may assist you further regarding this matter.

Jun. 23rd, 2021

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Verified Customer

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Ruben Marmolejo San Antonio, TX

It's a reliable and very professional company I'm happy for getting this company service. thanks

5 years ago

Reply from American Home Shield

Hi Ruben,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Erika Columbia, SC

They sent someone out to fix my heat a few months later I had to call them about my air the people they sent out for my heat wired my new system wrong so that caused my air to mess up and they wouldn't give me a refund

5 years ago

Reply from American Home Shield

Hi Erika. Thank you for letting us know about the experience you had with your heat and air conditioing. I understand your concerns and would be happy to speak with you further to try and resolve this matter.

Jun. 23rd, 2021

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Verified Customer

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Martha Snyder Marion, IA

Only used them once. But ordered service for my AC, and was repaired the same day!

5 years ago

Reply from American Home Shield

Good morning Martha,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sylvia Smith Merced, CA

AHS provides fast quality service. The service request process is also simple and reliable.

5 years ago

Reply from American Home Shield

Hi Sylvia,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Michael Kinney Van Buren, AR

They been very helpful every time I have contacted them and have always resolved the problem.

5 years ago

Reply from American Home Shield

Michael, we are so pleased to hear that you have received the help you need with your warranty coverage and that your repair needs have been met. We look forward to providing the same level of service for you in the future.

Jun. 23rd, 2021

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Verified Customer

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Lucine Lakebrink Hot Springs Village, AR

I gave my money in good faith but they do not lean on the contractors to get the job done. It took a month to have a breaker replaced.

5 years ago

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Verified Customer

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VICTOR ELLIOTT Fullerton, CA

Customer Services. Choice granted on professionalism of service repairs. Top Quality

5 years ago

Reply from American Home Shield

Hi Victor,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Vesna Tanceva Chicago, IL

I rate it with 5 stars because of profesionalism and timeliness handling my request.

5 years ago

Reply from American Home Shield

Hi Vesna,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 23rd, 2021

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Verified Customer

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Demetries maddox Chicago, IL

I've had no issues with this company. The customer service is good . Reliable companies

5 years ago

Reply from American Home Shield

Hi Demetries,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Wanda Boyds, MD

When you need them they are there. When my a/c went out they sent very good people to fix it.

5 years ago

Reply from American Home Shield

Hi Wanda. Thank you so much for taking time to let us know about your air conditioning repair experience. It is important to us that you always know we are here to take care of your repair needs when the time comes. Thank you for trusting AHS.

Jun. 23rd, 2021

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Verified Customer

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LaWonda Alleynw Waldorf, MD

It takes too long.to get a tech to.you home to service you appliances. In the winter it took almost a week.amd a half.to fix my water heater. The hotness days this yearittook almost.2Weeks tofwtmy a/c fixed.

5 years ago

Reply from American Home Shield

Hi LaWanda. I am sorry to hear you did not have a good experience with the timing to resolve the problems with your water heater and air conditioning. I would be happy to speak with you to see if there is anyway I can further assist with these issues.

Jun. 22nd, 2021

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Verified Customer

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James Maclellan Saint Louis, MO

Easy to use when needed. Comfortable knowing I have American home shield protecting my home.

5 years ago

Reply from American Home Shield

Hi James. We really appreciate the positive review. We are so happy to hear you are happy with the service we provide. Thank you for trusting AHS.

Jun. 24th, 2021

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Verified Customer

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Mary Failing Tulsa, OK

I have been with AHS for 20 years. Reliable and a great company!! Great experience always.

5 years ago

Reply from American Home Shield

Hi Mary,
Your patronage over the past 20 years is more than appreciated! We will continue to provide you with great sevice.

Jun. 24th, 2021

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Verified Customer

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Gino Guarna Henderson, NV

Custumer response is very quick-. The service man that came was very good - clean and efficient

5 years ago

Reply from American Home Shield

Hi Gino,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Heather Davis Spotsylvania, VA

Trust-they left my elderly mom with out AC and she had to pay herself to replace her unit. And she was a member for 12 years. 12 years they stole money from her

5 years ago

Reply from American Home Shield

Hello Heather. Thank you for letting us know about your concerns with the repair service for your mother's air conditioning. I hate to hear we did not meet her expectations. I would be happy to speak with you further regarding this matter.

Jun. 24th, 2021

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Verified Customer

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Marijana Leith Saint Louis, MO

Outsourcing their phone calls. You speak to people from the Philippines and many of them are very hard to understand

5 years ago

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Verified Customer

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Wayne McCoy Maryland Heights, MO

The problem got fixed in a timely manner. Was able to submit a service request online.

5 years ago

Reply from American Home Shield

Hi Wayne,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Judith Smith Crown Point, IN

I had an issue with one of their providers and it has now been 2 weeks, at least 5 call from me ( average time in hold 25 minutes only to get someone I could not understand), with no return call

5 years ago

Reply from American Home Shield

Hi Judith. Thank you for taking time to provide feedback on your AHS experience. I am sorry to hear there is an issue with the service provider. I would be happy to speak with you to see if I can assist with getting this matter resolved.

Jun. 24th, 2021

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Verified Customer

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virginia altemeier Bettendorf, IA

I have had to use them several times and I have found them to be very professional and through.

5 years ago

Reply from American Home Shield

Good morning Virginia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Barbara Gurr Cocoa Beach, FL

I've had to have the service rep out 3 times and my refrigerator is still not fixed. This time he told me to buy a part on Amazon.

5 years ago

Reply from American Home Shield

Hi Barbara,
I hate to hear about the ongoing delay to have the refrigerator serviced. I would be glad to speak with you to reach a resolution.

Jun. 23rd, 2021

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Verified Customer

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Richard Gerdoney West Chester, OH

American Home Shield quickly responds to your needs, they are very reliable and fast.

5 years ago

Reply from American Home Shield

Hi Richard. Thank you for taking time to provide such a positive rating. We are so glad to hear that you have been pleased with the response time and that your repair needs have been met. We value your opinion and look forward to working with you again.

Jun. 23rd, 2021

American Home Shield Reviews