American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Lisa Bragg Cleveland, OH

I recently request electrical service in my house and the electrician did an excellent job!

4 years ago

Reply from American Home Shield

Hi Lisa,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Paul Kaidasz Spring, TX

can't thank them enough for following up and overall communication with myself and the contractor.

4 years ago

Reply from American Home Shield

Hi Paul. We are so happy to hear that you are pleased with your service experience. We want you to know you can count on AHS to take care of you home warranty repair needs. Thank you for trusting AHS.

Aug. 10th, 2021

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Verified Customer

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B. Merriwether Richmond, TX

Basically you are able to do everything online now. From requesting a service . . .

4 years ago

Reply from American Home Shield

Hello B. Thank you for letting us know that you have been able to use the on line service to your satisfaction. We do our best to make the process of requesting service as easy as possible. Thank you for choosing AHS as your home warranty company.

Aug. 11th, 2021

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Verified Customer

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Brian R Cooper Clever, MO

a/c quit working, sent request for service, repair people came out that day, but there were issues with that service

4 years ago

Reply from American Home Shield

Hi Brian. Thank you for taking time to rate your repair experience. It's great to know you received service the same day for your AC. We do our best to provide prompt and reliable service for our members. I am sorry to hear that there was an issue with your service. I would be happy to speak with you regarding that issue.

Aug. 13th, 2021

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Verified Customer

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Kurtis Baumgardner Florence, TX

Always very knowledgeable and easy to work with. Best service ever on every item.

4 years ago

Reply from American Home Shield

Hi Kurtis,
We appreciate your feedback and hope you continue to enjoy AHS!

Aug. 9th, 2021

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Verified Customer

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Stephen blevins La Marque, TX

Great service.Service technicians knows there job when they come and view the problems

4 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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David Penn Topeka, KS

I'm having problems getting a replacement compressor for my air conditioner that lasts more than 5 days. It's really hot right now in Kansas

4 years ago

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Verified Customer

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Ann Cortez Sussex, WI

Love the cost savings for repairs; although hold times on the telephone excessively long

4 years ago

Reply from American Home Shield

Hi Ann,
Thank you for your feedback! We hope you continue to enjoy AHS and the service we provide!

Aug. 4th, 2021

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Verified Customer

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Joseph Simon Buffalo, NY

4 years ago

Reply from American Home Shield

Hi Jospeh,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Alfred Bennett Duncan, OK

The problem has always been dealt with promptly and communication has always been good.

4 years ago

Reply from American Home Shield

Hi Alfred,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Brenda

I love them because if they can't fix something they will cut me a check for a new one

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Brenda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

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Verified Customer

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S lewis Raleigh, NC

Had a few home repairs. Agents came promply and got it fixed had to reschedule and cancel 2 have not gotten refund

4 years ago

Reply from American Home Shield

Hi and thank you for providing feedback regarding your repair experience. We are very happy to hear your repair issue was resolved promptly. I would be happy to speak with you regarding the refunds on 2 service work orders there were canceled. Thank you for choosing AHS.

Aug. 6th, 2021

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Verified Customer

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Brian Sturgeon Redding, CA

I made a claim on line 1 hour later I was contacted and had some one out for my repair next day.

4 years ago

Reply from American Home Shield

Good morning Brian,
am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Aug. 4th, 2021

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Verified Customer

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Sarah Supnick Tampa, FL

All of the services I have used have been great and I like not having to find contractors myself.

4 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Richard G Weil Folsom, CA

This is my second time with American Home Shield. In general, the service is efficient and effective.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for your feeback regarding your experience. We strive to provide our members with dependable service you can count on. Thank you for allowing AHS the opportunity to do so for you. Please continue to let us know how we are doing.

Aug. 6th, 2021

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Verified Customer

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Richard A Bogner Spring, TX

They get the job done. Most of the time you have to wait several days to get it done. No exceptions if your HVAC has a problem.

4 years ago

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Verified Customer

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Bryant Harmon Casa Grande, AZ

I've had a great service thus far with AMS convienient,prompt,Professional overall Outstanding

4 years ago

Reply from American Home Shield

Hi Bryant,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Reardon Palm Desert, CA

Use all the time - new refrigerator, garbage disposal, air conditioner and repair microwave

4 years ago

Reply from American Home Shield

Hi Reardon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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charmaine curtis Morrow, GA

It was great .once I found the problem they came out as quickly has they could to fix the problem

4 years ago

Reply from American Home Shield

Hi Charmaine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Karen D Melbourne, FL

Excellent experience - the serviceman fixed my problem and was extremely professional.

4 years ago

Reply from American Home Shield

Hi Karen,Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Karen Rutledge Salinas, CA

I am happy with the service, however, not too happy that they couldn't provide an appliance or installation when needed

4 years ago

Reply from American Home Shield

Hi Karen,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Kim W Saint Louis, MO

I've been with them since Jan 2021 and it's been a pleasure very prompt and on time

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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cynthia White Newport News, VA

Timing of order to get parts in took some time but that could be due to covid, service is great

4 years ago

Reply from American Home Shield

Hi Cynthia,
We appreciate your feedback and hope you continue to enjoy AHS!

Aug. 4th, 2021

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Verified Customer

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Medardo E Garza Houston, TX

I have always had excellent service and response from AHS, unfortunately my most recent request for AC repair is still pending after 10 days.

4 years ago

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Verified Customer

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Dennis Rozzi

AHS is very responsive and the professionals they have sent to our home for repairs are good

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dennis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2021

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Verified Customer

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Margaret Harlee Baltimore, MD

always been great whenever there is a problem with any thing in my house to be repaired

4 years ago

Reply from American Home Shield

Hi Margaret,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2021

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Verified Customer

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Gary Johnson Atchison, KS

Air conditioning leakage of water, repair and out to house in less than 30 minutes.

4 years ago

Reply from American Home Shield

Good morning Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2021

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Verified Customer

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Francesca Peterson Fresno, CA

The Customer Care Represntative are wonderful and help resolve problems quickly!

4 years ago

Reply from American Home Shield

Hi Francesca,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Lance C Burton Midlothian, VA

My experience is ok. The only problem is that AHS price go up every year! But the service stays the same.

4 years ago

Reply from American Home Shield

Hi Lance,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Aug. 24th, 2021

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Verified Customer

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Emily Jones Chesapeake, VA

AHS has been very professional in each requests I have had and their service is excellent.

4 years ago

Reply from American Home Shield

Hi Emily,\

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Holly Caldwell

I filed a claim for horrible work that one of the assigned contractors performed. I have yet to receive a resolution to the unfinished work done. I am very disappointed with the level of service I have received.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Holly. I am sorry to hear that you have been disappointed in the service you received. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Edward Rogers Baltimore, MD

my problem was fixed right away. Very nice and I will be telling alot of people.

4 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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LINETTE FORT San Diego, CA

Tech was very polite and had great communication on time and advising me of my problem

4 years ago

Reply from American Home Shield

Hi Linette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Aug. 4th, 2021

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Verified Customer

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Srinivas Lingamaneni Louisville, KY

Waiting for more than a week to get my A/C fixed. No appointment set up so far for the technician to come and fix it. Customer service is horrible and all they do is lie to the customers.

4 years ago

Reply from American Home Shield

Hi Srinivas,
I hate to hear about the delay in service that has been experienced to have the AC system repaired. I would be glad to speak with you.

Aug. 4th, 2021

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Verified Customer

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Kimberley Warmack Maricopa, AZ

Aerican home Shield is amazing excellent cutter service . Repair has been top notch

4 years ago

Reply from American Home Shield

Hi Kimberley,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Harold Schambach Jr Spring, TX

No follow up from Coustomer Service!! I've requested a buy out on my washer which has been under repair for over a month. I've call four times and was promised a call back but no one called to discuss the buy out.

4 years ago

Reply from American Home Shield

Hi Harold. Thank you for your feedback regarding your repair experience. I am sorry to hear that the issue with your washer was not resolved to your satisfaction. I would be happy to speak with you and assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Diane Clark Utica, MI

The representative was very helpful. I called back into AHS because my issue wasn't resolved.

4 years ago

Reply from American Home Shield

Hi Diane. Thank you letting us know the service agent was able to assist you when calling back. We are here to take the hassle out of home repair needs. Thank you for choosing AHS to do that for you.

Aug. 4th, 2021

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Verified Customer

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debbie Chang Kissimmee, FL

great so far. Everyone is very customer oriented and helpful as well as knowledgeable

4 years ago

Reply from American Home Shield

Hi Debbie. Thank you for the positive review. We love when our members express how well their service experiences have been. It is so good to know you received the help you needed in a a professional manner. We can't wait to provide you with your next great service experience as well.

Aug. 4th, 2021

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Verified Customer

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ofelia baro Hollywood, FL

The companies that they send to do the repairs are very good. They are professionals

4 years ago

Reply from American Home Shield

Hi Ofelia.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Sheila Mitchell Baltimore, MD

Very good. AHS very productive in setting up my appointments when I call for repair services

4 years ago

Reply from American Home Shield

Shelia, thank you. It is so good to hear that your repair needs are being met when you contact us. We are so happy you are fiding the value in the service we provide. We look forward to continuing to provide you with great service experiences.

Aug. 3rd, 2021

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Verified Customer

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Shawn Lamberson Gary, IN

Wonderful and Excellent response time with awesome customer service and very friendly agents

4 years ago

Reply from American Home Shield

Hi Shawn. We really appreciate your positive feedback. We strive to provide prompt and reliable service for our members with each service request. Thank you for choosing AHS.

Aug. 3rd, 2021

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Verified Customer

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Kelly Nelson Ramona, CA

Had A/C go out the morning of a heat wave. Put in a call and had A/C fixed on the same day.

4 years ago

Reply from American Home Shield

Hi Kelly. We are so excited to hear about how quickly and effectively your AC repair was taken care of. We can't wait to provide you with this same level of service for your next repair need. Thank you for choosing AHS.

Aug. 3rd, 2021

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Verified Customer

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belinda henriques Tuckahoe, VA

All of my experience with AHS has been great from customer service to the technicians!

4 years ago

Reply from American Home Shield

Hi Belinda. This is really wonderful to hear. We are so excited to know that you have been pleased with all of your AHS experiences. We can't wait to provide you with great service again. Thank you for being a valued member of AHS.

Aug. 3rd, 2021

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Verified Customer

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Davina A. Spindale, NC

So very glad I chose AHS because they took care of my home issues quick and with great ease.

4 years ago

Reply from American Home Shield

Hello Davina. Thank you for taking time to let us know about your positive experiences. We do our very best to provide prompt service with each request. Thank you for choosing AHS to take care of your home repair needs.

Aug. 3rd, 2021

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Verified Customer

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james dunson Tahuya, WA

My water heater malfunction was repaired quickly and effectively...no further problems were noted

4 years ago

Reply from American Home Shield

Hello James. Thank you so much for letting us know about the fast and effective service you received. We always want you to know you can count on AHS to take care of your home repair needs. We look forward to working with you again in the future.

Aug. 3rd, 2021

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Verified Customer

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James Gilliland Clovis, CA

It was easy to use and very helpful. They were also timely and took care of what I needed done.

4 years ago

Reply from American Home Shield

Hi James. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for trusting AHS.

Jul. 29th, 2021

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Verified Customer

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Karen Lancaster, PA

Very good experience - have not needed to use all that much but have been pleased with the service.

4 years ago

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Verified Customer

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Gerald McGee Charlotte, NC

American Home Shield is fine on small and medium size appliances but not so good on major appliances such as AC units

4 years ago

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Verified Customer

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Laura Conway Round Rock, TX

Always on time. Always completes the job in one visit. Never have to request,a correction.

4 years ago

Reply from American Home Shield

Hi Laura. We are so delighted to hear that we have been able to address your repair needs to your satisfaction. Thank you for taking time to write a review. We look forward to providing you with great service for your next repair need as well.

Jul. 29th, 2021

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Verified Customer

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Paul Leenheer El Paso, TX

The few times I‚Äôve used their services, they‚Äôve been exceedingly professional!

4 years ago

Reply from American Home Shield

Hi Paul. Thank you so much for letting us know that you received great service. We really value your opinion and value you as our home warranty member. We look forward to exceeeding your expectations for your next repair need.

Jul. 29th, 2021

American Home Shield Reviews